T-Mobile Reports Fourth Quarter 2010 Results

T-Mobile reported their fourth quarter results this morning and they are decidedly mixed some good and some bad numbers. Getting right into the meat of it, in the fourth quarter of 2010, T-Mobile reported service revenues of $4.69 billion compared to $4.65 billion in the fourth quarter of 2009. T-Mobile saw the number of customers using 3G/4G smartphones increase by over 1 million customers in the fourth quarter of 2010 to over 8.2 million customers.

T-Mobile currently serves 33.73 million customers, down from 33.76 million from the end of third quarter 2010 and 33.79 million at the end of the fourth quarter in 2009. T-Mobile had net losses of 23,000 during the fourth quarter of 2010 compared to over 137,000 net additions in the third quarter of 2010 and 371,000 net additions in the fourth quarter of 2009. Contract net customer losses were 318,000 during the fourth quarter of 2010. T-Mobile says that the customer decreases during the fourth quarter of 2010 were driven “primarily by revised credit standards and competitive intensity.”

On the bright side, T-Mobile had 295,000 prepaid net customer additions during the fourth quarrier of 2010 compared to 197,000 in the third quarter of 2010 and 488,000 in the fourth quarter of 2009.

On the not so bright side is Blended Churn (prepaid and contract customers) with T-Mobile dealing with a 3.6% in the fourth quarter of 2010, up from 3.4% in the third quarter of 2010 and 3.3% in the fourth quarter of 2009. Contract churn was at 2.5% during the fourth quarter of 2010.

There are plenty of facts and figures below for the accounting types and it’s not all bad news, but the news we, as the T-Mobile faithful care is the customer additions or lack of. It’s comforting to know that T-Mobile has a long term plan for turning things around and that those efforts weren’t going to be an overnight affair.

Some choice quotes:

“Our service revenues increased year-on-year in the fourth quarter.  Data ARPU growth rates are outperforming our main competitors as we leverage our 4G network and provide rich and compelling smartphones and data plans.  However, high contract churn and significant contract customer losses in the fourth quarter of 2010 indicate that we still have a fair amount of work ahead of us and that any turnaround will take time.  With the ongoing implementation of our challenger strategy we are laying the foundation for improved performance going forward,” said Philipp Humm, President and CEO of T-Mobile USA.

“I am pleased with the increase in smartphone adoption and our ongoing improvement in data ARPU.  Data growth in the U.S. mobile market continues to accelerate and with the largest 4G network T-Mobile USA is well-positioned to differentiate itself and grow consumer usage.  We are not satisfied with contract churn, but we expect that the measures presented at the T-Mobile USA Investor Day in January will lead to improvements in 2011,” said René Obermann, CEO of Deutsche Telekom.

The full press release follows below!

T-MOBILE USA REPORTS FOURTH QUARTER 2010 RESULTS

  • Service revenues in the fourth quarter of 2010 at $4.69 billion, up 0.9% compared to the fourth quarter of 2009
  • Blended data ARPU of $12.80 in the fourth quarter of 2010, up 25.5% from the fourth quarter of 2009
  • 8.2 million customers using 3G/4G smartphones as of the fourth quarter, a net increase of 1 million customers in the fourth quarter of 2010
  • OIBDA of $1.34 billion in the fourth quarter of 2010 was comparable to $1.38 billion in the fourth quarter of 2009
  • America’s largest 4G network: T-Mobile USA’s national HSPA+ network now covers 200 million people delivering 4G speeds

BELLEVUE, Wash., February 25, 2011 — T-Mobile USA, Inc. (“T-Mobile USA”) today reported fourth quarter of 2010 results.  In the fourth quarter of 2010, T-Mobile USA reported service revenues of $4.69 billion compared to $4.65 billion in the fourth quarter of 2009, and OIBDA of $1.34 billion compared to $1.38 billion reported in the fourth quarter of 2009.  The number of customers using smartphones continued to increase significantly during the quarter, driving growth in blended data ARPU.  Blended data ARPU in the fourth quarter of 2010 was $12.80, up 25.5% from the fourth quarter of 2009.  Net customer losses were 23,000 in the fourth quarter of 2010 compared to 371,000 net customer additions in the fourth quarter of 2009.

“Our service revenues increased year-on-year in the fourth quarter.  Data ARPU growth rates are outperforming our main competitors as we leverage our 4G network and provide rich and compelling smartphones and data plans.  However, high contract churn and significant contract customer losses in the fourth quarter of 2010 indicate that we still have a fair amount of work ahead of us and that any turnaround will take time.  With the ongoing implementation of our challenger strategy we are laying the foundation for improved performance going forward,” said Philipp Humm, President and CEO of T-Mobile USA.

“I am pleased with the increase in smartphone adoption and our ongoing improvement in data ARPU.  Data growth in the U.S. mobile market continues to accelerate and with the largest 4G network T-Mobile USA is well-positioned to differentiate itself and grow consumer usage.  We are not satisfied with contract churn, but we expect that the measures presented at the T-Mobile USA Investor Day in January will lead to improvements in 2011,” said René Obermann, CEO of Deutsche Telekom.

Customers

  • T-Mobile USA served 33.73 million customers (as defined in Note 3 to the Selected Data, below) at the end of the fourth quarter of 2010, down from 33.76 million at the end of the third quarter of 2010 and 33.79 million at the end of the fourth quarter of 2009.
  • In the fourth quarter of 2010, net customer losses were 23,000, compared to net additions of 137,000 in the third quarter of 2010 and 371,000 in the fourth quarter of 2009.
  • Contract customers were the primary driver for the sequential and year-on-year change in net customers.
  • Contract net customer losses were 318,000 in the fourth quarter of 2010, compared to 60,000 net contract customer losses in the third quarter of 2010, and 117,000 net contract customer losses in the fourth quarter of 2009.
  • Sequentially and year-on-year, the decline in net contract customers was driven primarily by fewer contract gross customer additions.  Traditional postpay gross customer additions decreased in the fourth quarter of 2010 driven primarily by revised credit standards and competitive intensity.  FlexPaySM contract gross customer additions also decreased related to competitive intensity.
  • Connected device net customer additions, included within contract customers (as defined in Note 3 to the Selected Data, below), were lower in the fourth quarter of 2010 than in the third quarter of 2010 and now total 1.9 million at December 31, 2010.
  • Prepaid net customer additions, including MVNO customers (as defined in Note 3 to the Selected Data, below), were 295,000 in the fourth quarter of 2010, compared to 197,000 in the third quarter of 2010 and 488,000 in the fourth quarter of 2009.
  • MVNO customer additions were the primary driver of prepaid net customer additions.  MVNO customers totaled 2.8 million at December 31, 2010.
  • Year-on-year, FlexPay No-Contract net customer losses were the primary reason for the decrease in prepaid net customer additions.

Churn

  • Blended churn (as defined in Note 2 to the Selected Data, below), including both contract and prepaid customers, was 3.6% in the fourth quarter of 2010, up from 3.4% in the third quarter of 2010 and 3.3% in the fourth quarter of 2009.
  • The sequential and year-on-year increase was driven primarily by prepaid churn.
  • Contract churn was 2.5% in the fourth quarter of 2010, up from 2.4% in the third quarter of 2010 and consistent with the fourth quarter of 2009.
  • The sequential increase in contract churn was due primarily to higher churn of connected devices in the fourth quarter of 2010 and competitive intensity.
  • Prepaid churn increased in the fourth quarter of 2010 to 7.5% from 7.2% in the third quarter of 2010 and 6.8% in the fourth quarter of 2009.
  • The sequential and year-on-year increase in prepaid churn was driven primarily by MVNO customers.

OIBDA and Net Income

  • T-Mobile USA reported OIBDA (as defined in Note 6 to the Selected Data, below) of $1.34 billion in the fourth quarter of 2010, consistent with $1.32 billion in the third quarter of 2010 and $1.38 billion in the fourth quarter of 2009.
  • Compared to the fourth quarter of 2009, OIBDA decreased slightly due primarily to a higher equipment subsidy loss from more customers upgrading to smartphones (as defined in Note 11 to the Selected Data, below).
  • OIBDA margin (as defined in Note 7 to the Selected Data, below) was 29% in the fourth quarter of 2010, up from 28% in the third quarter of 2010 but down from 30% in the fourth quarter of 2009.
  • Net income in the fourth quarter of 2010 was $268 million, compared to $320 million in the third quarter of 2010 and $306 million in the fourth quarter of 2009.

Revenue

  • Service revenues (as defined in Note 1 to the Selected Data, below) were $4.69 billion in the fourth quarter of 2010, consistent with $4.71 billion in the third quarter of 2010 and up slightly from $4.65 billion in the fourth quarter of 2009.
  • Service revenues in the fourth quarter of 2010 were positively impacted by data revenue growth, driven by the adoption of mobile broadband data plans, the revenue contribution from providing handset insurance services, and higher prepaid revenues from the growth of unlimited usage plans.  In the fourth quarter of 2010, T-Mobile USA began directly providing handset insurance services which had previously been provided by a third party.
  • Year-on-year, quarterly service revenues increased due primarily to data revenue growth and from directly providing handset insurance services which more than offset voice revenue declines.  The 0.9% increase in quarterly service revenues year-on-year in the fourth quarter of 2010 was an improvement from the 0.5% year-on-year decrease in the third quarter of 2010.
  • Total revenues, including service, equipment, and other revenues were $5.36 billion in the fourth quarter of 2010, consistent with $5.35 billion in the third quarter of 2010 but down slightly from $5.41 billion in the fourth quarter of 2009.
  • Equipment revenues decreased year-on-year due primarily to lower sales volumes.

ARPU

  • Blended Average Revenue Per User (“ARPU” as defined in Note 1 to the Selected Data, below) was $46 in the fourth quarter of 2010, down slightly from $47 in the third quarter of 2010 but consistent with the fourth quarter of 2009.
  • Contract ARPU was $52 in the fourth quarter of 2010, consistent with the third quarter of 2010 and up slightly from $51 in the fourth quarter of 2009.
  • Year-on-year contract ARPU increased as data revenue growth and handset insurance revenues more than offset lower voice revenue.
  • Prepaid ARPU was $19 in the fourth quarter of 2010, consistent with the third quarter of 2010 and up from $18 in the fourth quarter of 2009.
  • The increase in prepaid ARPU compared to the fourth quarter of 2009 was due primarily to the growth of customers on unlimited usage plans.
  • Data service revenues (as defined in Note 1 to the Selected Data, below) were $1.29 billion in the fourth quarter of 2010, up 25% from the fourth quarter of 2009.  Data service revenues in the fourth quarter of 2010 represented 28% of blended ARPU, or $12.80 per customer, up from 27% of blended ARPU, or $12.40 per customer in the third quarter of 2010, and 22% of blended ARPU, or $10.20 per customer in the fourth quarter of 2009.
  • 8.2 million customers were using smartphones enabled for the T-Mobile USA UMTS/HSPA/HSPA+ network (as defined in Note 11 to the Selected Data, below) such as the T-Mobile® myTouch® 4G, T-Mobile G2TM with GoogleTM and the Samsung VibrantTM at the end of the fourth quarter of 2010.  This was a net increase of 14% or 1 million customers using smartphones from the third quarter of 2010 and more than double the 3.9 million customers as of the fourth quarter of 2009.  3G/4G smartphone customers now account for 24% of total customers, up from 21% in the third quarter of 2010 and 12% in the fourth quarter of 2009.
  • While messaging continues to be a significant component of blended data ARPU, the increase in the number of customers using smartphones and the continued upgrade of the network are driving Internet access revenue growth with the increasing adoption of mobile broadband data plans.

CPGA and CCPU

  • The average cost of acquiring a customer, Cost Per Gross Add (“CPGA” as defined in Note 5 to the Selected Data, below) was $290 in the fourth quarter of 2010, consistent with the third quarter of 2010 but down from $300 in the fourth quarter of 2009.
  • Year-on-year, CPGA decreased in the fourth quarter of 2010 due primarily to the shift in customer base towards MVNO customers and connected devices.
  • The average cash cost of serving customers, Cash Cost Per User (“CCPU” as defined in Note 4 to the Selected Data, below), was $24 per customer per month in the fourth quarter of 2010, consistent with the third quarter of 2010 and up from $22 in the fourth quarter of 2009.
  • Year-on-year, CCPU was higher due primarily to a higher equipment subsidy loss as more customers upgraded to smartphones and the cost of directly providing handset insurance services.

Capital Expenditures

  • Cash capital expenditures (as defined in Note 8 to the Selected Data, below) were $2.8 billion in 2010, compared to $3.7 billion in 2009.
  • The primary reason for lower cash capital expenditures relates to the 2009 build-out of the national UMTS/HSPA network.  In 2010 cash capital expenditures were driven by continued network investment including coverage expansion and the upgrade to HSPA+.
  • Cash capital expenditures were $828 million in the fourth quarter of 2010, compared to $643 million in the third quarter of 2010 and $697 million in the fourth quarter of 2009.
  • Sequentially, the increase in cash capital expenditures was due primarily to the build out of the network, including new cell sites and the HSPA+-enabled 4G network upgrade (as defined in Note 10 to the Selected Data, below).  With the latest expansion, T-Mobile USA’s 4G network is available in more than 100 major metropolitan areas, reaching 200 million people at the end of 2010.
  • Year-on-year, the increase in cash capital expenditures was due primarily to payment timing differences.

T-Mobile USA Recent Highlights

  • On January 20, 2011 T-Mobile USA and Samsung Telecommunications America (Samsung Mobile) revealed the Galaxy S™ 4G.  Powered by Android™ 2.2, the Galaxy S 4G is  T-Mobile USA’s first smartphone capable of delivering theoretical peak download speeds of up to 21 Mbps, delivering rich entertainment experiences on T-Mobile USA’s 4G network (previous 4G smartphones, such as the myTouch 4G and the G2, were enabled for 14.4 Mbps).  The Samsung Galaxy S 4G is exclusive to T-Mobile USA and went on sale on February 23.
  • On February 1, 2011 T-Mobile USA announced that it will introduce the T-Mobile Global for BusinessTM plan, a unique approach to international voice and data roaming that reinforces the company’s commitment to support multinational corporations, as well as government agencies and U.S. enterprises conducting business internationally.
  • On February 2, 2011 T-Mobile USA and LG Mobile Phones unveiled their Android™ 3.0 (Honeycomb)-powered tablet, the T-Mobile®G-Slate™ with Google™ by LG.  With a brilliant, high-definition (8.9-inch, 3D-capable multi-touch display, the T-Mobile G-Slate delivers a groundbreaking mobile entertainment experience, including the ability to record 3D and full HD video. The tablet is expected to be available this spring.  T-Mobile USA’s 4G network, America’s largest 4G network™, is currently available in more than 100 major metropolitan areas, reaching 200 million people nationwide.  With aggressive plans to expand and double the speed of its 4G network in 2011, T-Mobile USA expects that 140 million Americans in 25 major metropolitan areas will have access to increased 4G speeds (HSPA+ 42 Mbps) by mid-year 2011.
  • On February 3, 2011 T-Mobile USA was awarded the highest ranking for the second consecutive time (and the 11th time in the last 13 surveys) in J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM — Volume 1.
  • On February 17, 2011 T-Mobile USA continued its streak of recognition for excellence in customer satisfaction with the fourth consecutive highest ranking in J.D. Power and Associates’ 2011 Wireless Retail Sales Satisfaction StudySM— Volume 1 results. T?Mobile USA ranked not only highest overall, but the highest in each area for which the study measured customer satisfaction.

T-Mobile USA is the U.S. wireless operation of Deutsche Telekom AG (OTCQX: DTEGY).  In order to provide comparability with the results of other US wireless carriers, all financial amounts are in US dollars and are based on accounting principles generally accepted in the United States (“GAAP”).  T-Mobile USA results are included in the consolidated results of Deutsche Telekom, but differ from the information contained herein as Deutsche Telekom reports financial results in Euros and in accordance with International Financial Reporting Standards (IFRS).

This press release includes non-GAAP financial measures.  The non-GAAP financial measures should be considered in addition to, but not as a substitute for, the information provided in accordance with GAAP.  Reconciliations from the non-GAAP financial measures to the most directly comparable GAAP financial measures are provided below following Selected Data and the financial statements.

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  • Maiercaleb

    first comment

  • Overnightnews

    When will T-Mobile be getting a ‘phone with two cameras, one being 8MGP?

    • Anonymous

      You could always buy an unlocked phone that has the amount and type of cameras that you want and use it with T-Mobile. My phone has two cameras, one being 12MP with a Xenon Flash.

      You don’t have to wait on T-Mobile. You never had to in the beginning. As long as it is a GSM phone, you can use it. If you want 3G, just make sure it supports TMOs 3G bands. 2 of my phones that both have 2 cameras max out at 10.2 Mbps, which is of course not as fast as TMOs 4G labled phones but that isn’t slow by any means and and I got to choose my hardware and keep my original data plans, saving me from waiting and spending tons of money on services that are not required for my device.

      • http://www.facebook.com/timmyjoe42 Tim Bennett

        Buying a phone at full price, paying to have it unlocked, and being reduced to the selection that support T-Mobile’s 3G bands greatly detracts from this idea. If T-Mobile would get off their butts and release some quality feature phones, such as the Atrix, Droid 2, Iphone…they’d be much better positioned. Also, they need to work more on their coverage and less on 4G speeds. My super fast phone on the fastest network doesn’t mean anything if I don’t have a signal.

        • Anonymous

          I wasn’t talking about buying a locked phone and then paying to have it unlocked. I am talking about unlocked phones, the phones that are NOT made for carriers, that are bought from the manufacturers themselves. Easy example would be Nokia/ZTE/LG/Samsung smartphones or any other phone that isn’t sold on US carriers.

          The phones that US carriers opt to sell at full price don’t even contain hardware worthy of $500. Sure the CPU/GPU may be great but the rest of the phone, the build materials, the microphone(s), the camera are not worth $500. The CPU/GPU isn’t worth $500 either, it should be the sum of the parts in addition to the OS. I could see US phones going for $299 at full price maximum. For $500, I need quality mics, motorized glass and branded camera lenses, sturdy costruction materials, xenon flash, great GPU (cpu less important if UI is GPU accelerated), quality stereo speakers on the phone and other hardware related components that would justify a $500 premium.

          I wasn’t speaking of T-Mobile needing to be better positioned but just letting Overnightnews know that there are other options or ways around T-Mobile’s slowness in delivering phones that we really want.

        • Dearestdennis

          I’m pretty sure any fancy (unlocked) Nokia N-device that I’ve looked up, along with any type of imported Japanese – euro phone has always been 700-800 USD, not counting your shipping. It’s also kind of annoying to program said phones entire os to actually work with a us carrier… voicemail settings, apn/gprs/mms settings, sms message center number, band selection.. and if you get stuck, the carrier doesn’t support it. YAY!

        • Anonymous

          I wasn’t talking about buying a locked phone and then paying to have it unlocked. I am talking about unlocked phones, the phones that are NOT made for carriers, that are bought from the manufacturers themselves. Easy example would be Nokia/ZTE/LG/Samsung smartphones or any other phone that isn’t sold on US carriers.

          The phones that US carriers opt to sell at full price don’t even contain hardware worthy of $500. Sure the CPU/GPU may be great but the rest of the phone, the build materials, the microphone(s), the camera are not worth $500. The CPU/GPU isn’t worth $500 either, it should be the sum of the parts in addition to the OS. I could see US phones going for $299 at full price maximum. For $500, I need quality mics, motorized glass and branded camera lenses, sturdy costruction materials, xenon flash, great GPU (cpu less important if UI is GPU accelerated), quality stereo speakers on the phone and other hardware related components that would justify a $500 premium.

          I wasn’t speaking of T-Mobile needing to be better positioned but just letting Overnightnews know that there are other options or ways around T-Mobile’s slowness in delivering phones that we really want.

  • Overnightnews

    When will T-Mobile be getting a ‘phone with two cameras, one being an 8MGP?

  • i_pity_da_fool

    are u serious? out of the 8.2 million customers who has 3g/4g smartphones, u think having an 8mp camera is more important than delivering an overall quality handsets and affordable prices. plus, an 8mp cam does not look any different that an 5mp cam with or with flash.

    • Anonymous

      You can tell the difference between an 8MP Zeiss and a 5MP Zeiss on certain quality handsets with xenon flash that don”t fit into the US’s overall quality handsets = OS mentality.

      You are correct with your assessment concerning what T-Mobile offers. When we are fed low quality camera modules and camera software, the no name 8MP and 5MP cams basically offer the same results.

      If cameras have proper sensors, lenses and optimized software, there is a big difference between 8MP and 5MP but I don’t think we will see a device on T-Mobile that has worthy hardware or see a T-Mobile that has the ambition to deliver an overall quality handset.

      At last, T-Mobile doesn’t make the phones so the sub-par handset blame goes to Samsung, HTC, LG and others for using low quality construction, cameras, software and microphones. Atleast screen technology has improved since it is the most noticible aspect of a phone. One will only find out they are stuck with a low quality microphone or speaker when they record audio in an environment that requires precise audio only to find out that it sounds like a tinny, crackling mess.

      Oh well…

  • i_pity_da_fool

    correction…. when i mean look – i meant perform any different ..

  • i_pity_da_fool

    correction…. when i mean look – i meant perform any different ..

  • http://twitter.com/IRONMARC22 Marcus Armstrong

    their 4G is a joke….They dont even have plans to expand coverage to a heavily populated rual towns. U MUST have the best coverage, epecially in Huntsville,TX w/ a University enrollment of over 16,000 students.

    • Aznvanwilder

      Why don’t you move in to a city

      • Sense

        Ya, why don’t all people in the US move into Los Angeles? Ya, that makes sense.

      • frigadroid

        Poor logic if you had to move to etown (if etown is any better?) or louisville you would then have a long commute to work each day to the radcliffe ft.knox area. Then you would still have the coverage problem around work all day.
        Don’t knock someone for wanting to live in God’s country they have a lot of advantages over city dwellers. Just not the coverage they need and pay for.

    • http://twitter.com/sulu600 Steve Park

      Same here in central KY, I live by two cities, pop 60,000+ plus Ft. Knox just added 13,000 new job’s with folks moving in from St. Louis, Indianapolis, Washington DC. Everyone can’t believe that no one serves this area with descent data service. VZ does not even offer service here, but they have good 3G in the area, but you can’t sign up with them in these zip codes. If you don’t have WiFi, have to stick to texting.

  • Anonymous

    Sadly, I will be leaving T-mobile. I do not have data coverage (constantly on Edge) and it no longer makes sense to pay $25 a month for it. :( I’ve been with T-Mobile for over 7 years so it’s pretty sad.

    • Anonymous

      I feel your pain. I live in Phoenix and I am on EDGE way to often and there are way too many dead zones within the city. T-mobile needs to drastically improve coverage ASAP. I personally do not want to leave T-mobile but I may have to :(

      • http://twitter.com/sulu600 Steve Park

        I too have a sick feeling about paying 25 per month for data service not using. Until last month, had GPRS 90% of the time. Couldn’t hit the max data ceiling if I streamed video 24 hour a day at those speeds. Even when I get to a 4G area, I have never seen speeds over 1Mbps on my MT3G. But the number that concern me the most is the cost of serving customers @ $24 per customer per month. I pay over $110 for two lines and that would be higher if my wife’s BB had a data plan attached. That’s a pretty healthy profit. Contract on MT3G up in June, so dual cores, IPhone5 4G, lot’s of choices.

      • Cubedguru

        Been with T-mo for 10+ years now, using Nexus One in Little Rock, but planning on moving to Maumelle, a suburb of little rock, if you would say so….(considering how small LR really is) but I do get decent 3G coverage in Little Rock, with downs around 930kbps, never has it touched 1Mbps, and average up at about 550-650kbps, which is what I love more than the down. Maumelle, on the other hand, home would be in central location, but I would drop from 3G to G….that concerns me, and literally planning on moving to Verizon. Will die before I move to Lamo ATT. Just waiting on a Dual Core HTC phone on Verizon, at least I would have 1.5 down, 300kbps up all around everywhere, plus LR is on the list of 4G upgrade soon, thanks to the Verizon purchase of Alltel.

        T-Mobile, you really need to look at the meat, instead of fixing up the skin. 4G (HSPA+ 3.5G) is great, but first, you need prominent 3G service all around.

      • Climber42104bg

        I’m also in the Phoenix area, and have no issues with their HSPA+, or even their EDGE, and have no dropped called around the valley. That’s from Estrella Mountain State Park, to Peoria, across to Snobsdale, and even Gilbert/Mesa and Tempe. Where are you having issues?

        • Anonymous

          I live near downtown Glendale. 3G is ok outside but inside my house i only get EDGE it sucks. I go to ASU west campus and my phone is basically a paper weight at school. At my girlfriends apt I get no signal at all she lives near 67th ave and northern. I go to Arrowhead mall a lot a get EDGE only inside. Near the Cardinal stadium my signal goes in and out. It drives me insane!

  • Clownbuck

    What is the good part about the results?

    • Tatz

      They increased revenue by charging more for data. $30 instead $5.

  • http://twitter.com/mrjlwilliams J. Williams

    It gets better with time.

    • Pete

      No J.Williams you said it wrong. It’s good news if you don’t think about it

  • Pete

    Wow, T-Mobile’s hurting pretty bad. I just canceled my webConnect service with them and signed up for mobile broadband with Millenicom (Verizon and Sprint reseller). Now I get 20 GB a month on Verizon’s network.

  • Pete

    Wow, T-Mobile’s hurting pretty bad. I just canceled my webConnect service with them and signed up for mobile broadband with Millenicom (Verizon and Sprint reseller). Now I get 20 GB a month on Verizon’s network.

  • Vibrant Addict

    These numbers are terrible. Seems this whole 4G war thing is not going in T-Mobile’s favor, obviously the ads are NOT working.

    I’m going over to creepy Virgin Mobile. (sarcasm)

    • Anonymous

      LOL

    • J-Hop2o6

      Yea.. seems like Tmo can’t catch a break.. they haven’t grown in awhiiile.. same 33M customers and similar Net revenue, etc.. and what EXACTLY is churn in simpler terms? ppl ending their contracts/accounts before it expired?

      But the only savior (sadly) is the iPhone 5.. they HAVE to land that simple phone this summer, or they’ll just keep loosing out.. plus be more aggressive with more 3G coverage.. it doesn’t even have to have HSPA+.. atleast HSPA.. but thank God I live in a city (Seattle) with HSPA+ coverage everywhere.. so I have no problem with Tmo.

  • ATL Guy

    T mobile is stagnating and most companies become very very concerned when that occurs.
    Now CEO humm says we all want cheap midrange phones.
    I don’t think he’s the man for the job.

  • ATL Guy

    T mobile is stagnating and most companies become very very concerned when that occurs.
    Now CEO humm says we all want cheap midrange phones.
    I don’t think he’s the man for the job.

  • ATL Guy

    T mobile is stagnating and most companies become very very concerned when that occurs.
    Now CEO humm says we all want cheap midrange phones.
    I don’t think he’s the man for the job.

    • Anonymous

      i wish the iphone would come to tmo

  • ATL Guy

    T mobile is stagnating and most companies become very very concerned when that occurs.
    Now CEO humm says we all want cheap midrange phones.
    I don’t think he’s the man for the job.

  • The Truth

    Man, the overall mood of the average Tmonews commenter is has gone from positive to negative in the last few months. I remember in December and January people were happy about T-mo offering “the largest 4G network” and how the new CEO was turning things around. Now all I read is people mad mostly about phones, and the data network. Hell, I don’t even see David post anymore! I can’t lie, i’m dissapointed too. I live on the Gulf Coast and have been told of faster data speeds coming soon for years only to be stuck on EDGE. The only thing that’s keeping me around for now is that I pay $152.34 for two phones with unlimited everything on EM+.

    • Anonymous

      agreed

    • Anonymous

      Unlimited EDGE? Ouch! Abandon ship!

  • Don

    Coverage, Coverage, Coverage, Coverage, Coverage, Coverage. That’s what they’re focus should be

  • Don

    Coverage, Coverage, Coverage, Coverage, Coverage, Coverage. That’s *where* they’re focus should be

  • andy

    i dont know what to say about t-mobile. they need to offer some good high quality phones instead of $100 smart phones. shoot if they want to have the $100 smartphone, at least offer the iphone or something so that way people can have a phone worthy of its price.

  • Lubbalots

    Coverage and phones mr. CEO Humm. Covergae and phones!

  • Anonymous

    We have the phones… We have the speeds, fair pricing, customer service… I dunno anymore, maybe people just don’t like hot pink.

    • Will

      No. They have amazing pricing, spectacular customer service, decent set of phones, and nice speeds…in 10 or 20 locations around the US. The rest of the world that doesn’t populate the big cities can either 1) Get decent 3g or 2) EDGE. The end.

      Tmobile talks a big talk (lately) and that’s fine but they seemingly forget that they offer shittacular reception everywhere else. But maybe that’s just how I see it. Either way Tmobile has the potential but instead of putting it to good use and implementing it BEFORE talking, they talk, fall flat, and lose power because they don’t own up to what they say.

      Who knows I might be interpretting things much different =/

    • Guest

      Definitely don’t have the speeds nationwide. I find it absolutely ridiculous that I spend about 90% of my time on GPRS and (if I am lucky) EDGE networks when traveling… and that’s when I am lucky enough to even have voice coverage at all. Oh, and I am fortunate that I live in a T-Mobile “4G” area and a Verizon LTE area… LTE wipes the floor with HSPA+, period.

      The phones, in comparison to other companies, are lackluster at best. And, yes, I have owned the Vibrant, MyTouch 4G, and G2. Don’t get me wrong, loved my G2… but it is definitely not up to par with the highest tier of phones at Verizon, for instance.

      Customer service is untouchable… but will it remain that way with all of the job cuts and planned automation? Probably not. And, I should verify that I all too often have to speak with multiple people to get that untouchable customer service.

      • Anonymous

        This goes for Will to, I didn’t mention anything about coverage because I know that their map could be better but no carriers 3G/4G is everywhere. I haven’t seen VZW’s speedtest with my own eyes but from what I’ve read its faster than lets say a MT4G speed test. I’ve seen sprints craptastic WiMax and ATT’s regular 3Geez but not their HSPA+ yet which has got to be slower since TMO had a head start.

        As far as phones go in the (4th quarter), its safe to say that VZW had a better selection of high end Androids but ATT was a joke and sprint was “pretty much” equal: Vibrant/Epic, MT4G/EVO(yes i’m comparing them, pretty similar xcept for screen size), G2/Nothing.

        Again we have the phones and the speeds even if its not LTE. VZW and ATT have some hard hitters dropping but Sprint and TMO couldnt possible go into the summer without us knowing whats in the pipes.

        • Jo

          Atts Hspa is slower than tmos I’ve done speed test against one another

      • Jo

        T-mobile has a good set of phones. Because one provider has a better phone tmos phones are crap? The Highest tier of Verizon phones? Their droid line up is a joke. Its the same damn phone over and over and over again. The Evo and Epic are the only good phones Sprint has! The Evo is the biggest piece of crap the mytouch beats it in speeds and memory. The epic is the same thing as the 4g vibrant and the wimax is a pos, dial up probably runs faster than it. (sarcasm)

        Tmo just needs to improve their coverage drastically! That I will not deny.

        And as for LTE HSPA+ 42 fair up to one another

        • Anonymous

          I almost forgot that we will be getting HSPA+ 42 mid year. And thank God cuz we won’t hear stuff like “TMO 4G is ONLY 10Mbps when Company X is at 100.

          However I feel that better coverage is more important that 42Mbps.

          Tmo thinks we need 650Mbps downloads on T-Mobile Comet or Optimus T

        • Jo

          Haha That I do agree. And then they want to go to 84 the following year and I believe nvidia develop a chip capable of reaching those speeds this year. But I do agree coverage is a better strategy but I don’t know how true this is but t-mobile is going to invest in new cell tech so hopefully it will improve coverage.

      • Jo

        T-mobile has a good set of phones. Because one provider has a better phone tmos phones are crap? The Highest tier of Verizon phones? Their droid line up is a joke. Its the same damn phone over and over and over again. The Evo and Epic are the only good phones Sprint has! The Evo is the biggest piece of crap the mytouch beats it in speeds and memory. The epic is the same thing as the 4g vibrant and the wimax is a pos, dial up probably runs faster than it. (sarcasm)

        Tmo just needs to improve their coverage drastically! That I will not deny.

        And as for LTE HSPA+ 42 fair up to one another

    • Guest

      Definitely don’t have the speeds nationwide. I find it absolutely ridiculous that I spend about 90% of my time on GPRS and (if I am lucky) EDGE networks when traveling… and that’s when I am lucky enough to even have voice coverage at all. Oh, and I am fortunate that I live in a T-Mobile “4G” area and a Verizon LTE area… LTE wipes the floor with HSPA+, period.

      The phones, in comparison to other companies, are lackluster at best. And, yes, I have owned the Vibrant, MyTouch 4G, and G2. Don’t get me wrong, loved my G2… but it is definitely not up to par with the highest tier of phones at Verizon, for instance.

      Customer service is untouchable… but will it remain that way with all of the job cuts and planned automation? Probably not. And, I should verify that I all too often have to speak with multiple people to get that untouchable customer service.

    • Jonathan

      Sorry PimpStrong, we DON’T have the phones. We have the speeds in select large cities but certainly not across the board. Customer Service is the only thing I agree with you on. But seriously, I am SOOOOOOOOO tired of hearing about T-Mobile winning the J.D. Power & Associates award for customer service. Whippty-doo! Bring better coverage across the nation and high quality phones, then I’ll clap for the customer service awards.

  • Will

    I just left Tmobile yesterday actually for Verizon. I love Tmobile and will always be there rooting for them but as a 7 year customer you can only justify paying lower rates for horrid reception for so long; and truthfully speaking I think I justified it well beyond what most would have! I just got tired of waiting and hoping their word on better towers, reception areas, etc. to come true.

    While Tmobile’s customer service, for me anyway, is second to none and always spectacular, I couldn’t do it no more! Made the switch and for once in 7 years it feels like I FINALLY have reception in my own home and I do NOT have to be connected to wifi 24/7 in order to use my smartphone like a smartphone (aka the data works on its own). I wish Tmo all the best and will continue to root for them because they do have so much potential…but I think it was the right time for me to move on. But no hard feelings! Nothin but love the Tmobile!

    • Anonymous

      No Thunderbolt? You musta got an iP4?

      • Will

        No Thunderbolt. I did get the iPhone 4 (I know I know; but this isn’t my first one, I had an unlocked one on Tmobile for some time before I went to my G2 (the perfect android device for me)).

        • Vibrant Addict

          Why go with Iphone 4? Numero 5 will be released in a couple months. I’d suggest going with a dumbphone or basic Android/BB, and getting the iPhone 5, possibility of 4G, in a couple months. Just my $0.02 Enjoy the best service in the nation, you get what you pay for.

        • Will

          I don’t live in an area that can take advantage of 4G so there is no need for me to wait for the iPhone 5 that might/might not come to Verizon this summer (has it been stated that it is for sure coming to Verizon?) Either way even if it does it doesn’t matter because if i REALLY need the iPhone 5 I can sell my iPhone 4 and then pay the difference, whatever that may be. No biggie. The thing is it got annoying being on EDGE 24/7… no joke (unless I traveled). But I’m not going to whine about it because I’ve already made the move but will always have a super soft spot for Tmobile!! They were fantastic to me except in the areas I was actually paying them for.

    • http://www.facebook.com/people/Lucas-LeCompte/47912789 Lucas LeCompte

      i actually left verizon for tmobile yesterday. While verizon has the coverage, their 3g speeds are slow. I went from a droid to a mytouch 4g and i love it. Its also a lot cheaper for me to have 2 lines on tmobile than on verizon. Tmobile is actually working on the coverage problem and they are expanding their network. I mean the 4th qtr numbers were bad, but they always could be worse….

      • Will

        Nice! The MT4G is a fantastic phone actually. I bought it for my sister; white one! And I agree if you live in an area where 4g or even 3g is viable then that’s fantastic but I live in an area that states I am 3g capable but ALWAYS got EDGE. Data doesn’t work on edge lol. Reception was non-existent in my own home or the office where I was working (new job). I think holding off for 7 years was more than fair lol.

        No denying Tmobile has the better rate plans but that means nothing if you can’t actually use any of it; which was what happened to me.

        Anyway, I’ll shut up because people will think I’m degrading Tmobile and that’s the last thing I’m doing. Just stating my frustrations =/

  • Will

    I just left Tmobile yesterday actually for Verizon. I love Tmobile and will always be there rooting for them but as a 7 year customer you can only justify paying lower rates for horrid reception for so long; and truthfully speaking I think I justified it well beyond what most would have! I just got tired of waiting and hoping their word on better towers, reception areas, etc. to come true.

    While Tmobile’s customer service, for me anyway, is second to none and always spectacular, I couldn’t do it no more! Made the switch and for once in 7 years it feels like I FINALLY have reception in my own home and I do NOT have to be connected to wifi 24/7 in order to use my smartphone like a smartphone (aka the data works on its own). I wish Tmo all the best and will continue to root for them because they do have so much potential…but I think it was the right time for me to move on. But no hard feelings! Nothin but love the Tmobile!

  • 305buddyluv

    COME ON TMO! everyone else see it but you. Get better phones, and you get more customers. Galaxy S 4G is not gonna cut it. We need Desire HD, Incredible 2, Moto droids etc. My touch, sidekicks and Cliq are plaid out. You need to be big moves like VZ, ATT, and Sprint. I almost switched to Att to get the inspire. But do to my hate for their customer service and how they did business, I staid with you. VZ is too costly, i was going to pay it until i realized what I was getting free with you, I was gonna pay for with them. I made a promise to myself, If you don’t get a whopper of a device buy years end, I am leaving too. As the saying goes, shape up of ship out. I’ll bet you my paycheck that if you land the HTC incredible S, samsung galaxy S 2, BB tourch 2 on your HSPA+ network without your crap preloaded on those devices; your numbers will go up dramatically. OOh, and some more stellar devices with built in keyboards, i.e Evo shift, HTC 7pro. That will put you up.

  • 305buddyluv

    You know what TmoNews; you should email Tmo’s new CEO our comments. If the company still doesn’t get it, then they really need to go out of business and let one of the other networks who are willing to give us high quality devices the room to expand their network.

  • Lubbalots

    People are starting to become more familiar with technology and are even moving along with it. Heck! I’ve seen gramma using a laptop. Though I had to help her adjust the volume (lolz). The point is, consumers nowadays don’t give a crap about cheap useless phones. Its all about iphone, dual core processors, and amoled screens. They will pay whatever to get that, and theres good reason for it; social networking, browsing, productivity, finacial, life on the go, etc.. Cheap phones cannot do these things. Therefore phones and coverage should be on top of tmo’s list if they want better financial results and more customers.

  • Bluepenny65

    I keep repeating this as much as I love Tmobile..there are 4 great things that can boost customer retention and acquire new ones:
    1. Very good phones (not the fcuking cheap, useless phones “they” think we need)
    2. Good service (give everyone 3G service b4 fully marketing your 4G/HSPA+)
    3. Good customer service (yup…they have this covered well and I can testify to it)
    4. Good Ads and commercial

    It’s sad that Tmobile championed the Android revolution and today, they are freggin’ lagging behind. Even late-comer AT&T’s latest Motorola Atrix addition beats any phone Tmo has offered in the past 3yrs (including Nexus S and . Who the hell makes the decision up there…he needs to hear the truth!! Yeah…I love the MT4G but it ain’t no super phone. It became a super phone when I laced it with CyanogenMod7 and removed all the SenseUI crapware. Sprint still rocks today with that old Evo still running on their network…..and Verizon totally stole all the Android thunder from Tmobile (which is a good thing for Google anyway).

    Tmobile should be looking at securing phones like iPhone 5 if possible (as much as I feel iPhone is totally inferior to latest Android offerings), Motorola Atrix, Droid X, HTC Desire HD, HTC Pyramid (if the rumors are true), Incredible S, Samsung Galaxy S2, LG Optimus Black/3D, Sony Xperia, Blackberry Torch (yeah, I know its exclusive to AT&T doesn’t mean RIM can’t build a pure touchscreen version for Tmo) and atleast one WebOS smartphone, etc.
    And the new SideKick..I am sorry, that ain’t no super phone to me…I don’t care abt the keyboard, its good its bringing back the memories. If Tmobile needs to hear the truth…we don’t need anymore feature phones (including anything Nokia has to offer if it ain’t the N8 or N9)…quit harping abt iPhone/AT&T vs MT4G..its like you are even helping them spread AT&T’s news….harp about your own strength…your own network…with your own phones!

    BTW..you might also drop the $25/200MB data plan on tablets…Verizon offers $20/1G data plan on the superior Motorola Xoom while you are at it :). I am sick of hearing Tmobile is not doing well…when you keep doing the same thing year in, year out…who keeps trying the same tricks and expecting different results all the time. Also, kudos to your Customer Service….cuz of that, I can’t even think of switching to any other carrier.

    • Anonymous

      “drop the $25/200MB data plan on tablets…Verizon offers $20/1G” Aint that the truth.

      Hopefully CTIA will reveal TMO’s upcoming Competitive phone line up. If not… then we know Humm is keeping his word about “Over-engineered” phones and $100 dumb smart phones.

  • Anonymous

    I don’t like T-mobile’s commercials or there advertisements I might be alone but those carly ads are lame. Has anyone seen those verizon Thunderbolt ads? Or those Sprint EVO ads?

    • Man

      I agree. the carly ads are boring. If I was with another company it wouldn’t make me wanna switch

      • Petey

        They need to stop bashing on other carrier and bring out more powerful ads. The add with Carly just show how desperate they are… not good.

      • Petey

        They need to stop bashing on other carrier and bring out more powerful ads. The add with Carly just show how desperate they are… not good.

      • Jonathan

        Agreed. Instead of making people switch to T-Mobile from another carrier, it’s making the current T-Mobile customers want to switch. Talk about reversal!

    • Vibrant Addict

      For most men that watch the commercials they end up wanting Carly at the end, not T-Mobile or their 4G phone.

      Meanwhile with the other companies ads, you want that phone because they make it look AMAZING. I love the Verizon ads, the only salvation to be proud of Android.

    • Jonathan

      I agree, TyRetr0. The 1st Carly commercial was, ok. The 2nd commercial I’m like ok stop. The 3rd one I was like, no really I’m serious stop it.

      I bet they (T-Mobile) do their own commercials in-house to save money. Waaaayyy to go Cheap-Mobile. Cheap plans, cheap phones, cheap commercials. T-Mobile: Keeping it cheap.

  • whosaidwhat

    Wow. This article took what is obviously a bad report and tried to turn it into a good report. I guess that’s what a true fanboy does.

    This doesn’t look good and I’ve said it multiple times.

    - Get one or two great phones that people want to switch carriers for. Worked for sprint with the EVO.
    - Have better coverage, not just in the big cities
    - Advertise.

    Simple enough right? But T-Mobile goes after the low end market; lower plan prices and low to mid end phone. IT’S NOT WORKING! How long do you have to do the same thing over and over before you realize it’s not working?

    It’s frustrating because we’re all here because we like T-Mobile for one reason or another but they need to start making some changes.

    Go ahead, someone tell me to leave and go elsewhere with my money. That doesn’t help you or T-Mobile, they’re not in business to lose customers.

    • Anonymous

      LOL… I noticed that too. TMoNews really shouldn’t do that, sugar coat this story. T-Mobile knows how bad this is, as indicated by the press release coming out in the “dead of night,” T-Mobile executives hoping no one will notice because its Friday and the weekend is coming.

      For sure, Herr Humm is sweating bullets over this. His job is on the line and if he puts a spin on this report as TMoNews did, or doesn’t man up, Olbermann will fire him on the spot.

      Besides, T-Mobile investors don’t listen to double talk or nor do they care about positive spin or excuses, top management is expected to produce numbers, or the Company will get someone whom they think can

    • Anonymous

      LOL… I noticed that too. TMoNews really shouldn’t do that, sugar coat this story. T-Mobile knows how bad this is, as indicated by the press release coming out in the “dead of night,” T-Mobile executives hoping no one will notice because its Friday and the weekend is coming.

      For sure, Herr Humm is sweating bullets over this. His job is on the line and if he puts a spin on this report as TMoNews did, or doesn’t man up, Olbermann will fire him on the spot.

      Besides, T-Mobile investors don’t listen to double talk or nor do they care about positive spin or excuses, top management is expected to produce numbers, or the Company will get someone whom they think can

  • Petey

    They new a better line of handset. Most of us want high end phone. Humm needs to focus on phone and coverages. I live in the bay area and coverage here is good all around but they really need to agrressive like the other three with phones. T-Mobile has Affordable plans… once they have the phones consumer wants and better coverage. That will gain more subscriber… otherwise they w)) continue to lose if they don’t listen to what the consumer want.

    These numbers doesn’t surprises me. I bet that they lose even more subscriber when Verizon launched its iPhone. T-Mobile needs to get the iPhone and other high end variety phones in order to win back those folks who left.

  • Roger

    I have always had good customer service when dealing with them on the phone. Their stores on the other hand have the worst most useless people I have ever encountered. The last time I was in the store I was within seconds of handing over an ETF and leaving. The time before that wasn’t much better. (They only saved the day by calling the customer service people and putting me on the phone with them who then did exactly what I was asking the store people for in the first place.)

    I do get annoyed at the data charges. At home I only reliably get Edge. Tmo show me using about 30MB a month yet the phone shows way more. This is because I provide the wifi almost everywhere. Tmo are providing almost no value to me since I very rarely use data elsewhere.

    I don’t think they have realised that the US market is saturated. To get a new customer you have to convince them to leave someone else. That means they need to believe they’ll get better phones, service and/or value and will continue to do so for the lifetime of the contract they’ll have to sign.

    The biggest problem is how they treat new customers versus existing ones. Note all the deals new customers get (free phones etc) while existing ones don’t. This makes it very clear who is more valuable and that when your contract is up it is a good idea to look elsewhere.

    • Smylax

      Yeah, you lost me on the 2nd half of the post. Existing customers are almost always eligible for the same deals as new customers. As a matter of fact, the Customer Loyalty department is always cranking out MUCH better deals for existing customers than new ones. But you must be eligible (22 months since last discount) to take advantage of these, you can’t just have discounts whenever you want them.
      Sucks you’re getting crap service at your store, is there another one to try out? I usually have a better experience at stores than on the phone…

      • Roger

        The advertising makes it quite clear it is for new customers. Maybe existing customers are eligible too but that isn’t obvious. For example look at the Valentines/Father’s Day/Free G2s/BOGO etc.

        The nearest tmo store to me is a 25 mile drive away with the second store another 8 miles further on. They are the two closest company owned stores to me and i tried them both.

  • Brian

    all the customers that want an iphone like me need to call apple and make sure they include a chip for tmobile’s network. I don’t want to pay att to tether my iphone and lose unlimited data. If tmobile get the iphone att is going bye bye.

  • Anonymous

    I think some people need to realize as far as the iPhone not coming here is not T-Mobile’s fault that’s Apple. I’m sure they’re not telling Apple “nah were better off without that”(not that I care for an iPhone, but I know it would help) As far as Motorola goes I’m still shocked the atrix isn’t under the Droid line at Verizon. ATT definitely stepped their game up after they lost exclusive rights to the iPhone. But let’s be real T-Mobile doesn’t lack a good phone selection, they lack coverage. Coverage is key especially when you have a bad rep for being poor in that area. Imo this is how the priority chart for success should be for magenta. 1)Coverage, more 3G little to no edge. They need to address the less populated areas first. 2) Phones, to most fanatics coverage only goes so far you need the hardware to utilize those great 4G speeds 3) Advertising, gotta make people want that hardware running on the nations largest 4G network. More edgy, serious commercials plus Carly. 4) Which they have already, Good customer service = Success…

  • Anonymous

    I think some people need to realize as far as the iPhone not coming here is not T-Mobile’s fault that’s Apple. I’m sure they’re not telling Apple “nah were better off without that”(not that I care for an iPhone, but I know it would help) As far as Motorola goes I’m still shocked the atrix isn’t under the Droid line at Verizon. ATT definitely stepped their game up after they lost exclusive rights to the iPhone. But let’s be real T-Mobile doesn’t lack a good phone selection, they lack coverage. Coverage is key especially when you have a bad rep for being poor in that area. Imo this is how the priority chart for success should be for magenta. 1)Coverage, more 3G little to no edge. They need to address the less populated areas first. 2) Phones, to most fanatics coverage only goes so far you need the hardware to utilize those great 4G speeds 3) Advertising, gotta make people want that hardware running on the nations largest 4G network. More edgy, serious commercials plus Carly. 4) Which they have already, Good customer service = Success…

  • Crazythunder1968

    “and provide rich and compelling smartphones”

    show me a pyramid and then i’ll accept that statement

  • Anonymous

    Oh and for those talking thunderbolt and incredible s, you know you would be bitchin if those phones were coming here let’s be real… “c’mon t-mobile that’s last years specs, where’s the dual core beast… blah blah blah” No don’t get me wrong I would like to have or see ( incredible s) come here but I know how ppl on this site can get. I want to see them step their game up to with high end devices to compete with the top two but sometimes ppl just complain regardless… just saying… chill its not that serious.

  • MattRawlins

    Get some better handsets and those numbers will improve. Give up on the Crapsung Galaxy phones and the feminine mytouch line.

    • frigadroid

      I forgot what’s the reason tmobile can’t sell the nexus? Even through I have my issues with samsung (I blame them for ruining my christmas lol) If I worked for tmobile I would have had to push that nexus s as the most advanced phone on the planet if they only had it available in the store. Even if its opinion only I would convince a lot of people to think likewise just because it was the first to have gingerbread. This looks like a missed opportunity to me.

      Marketing doesn’t build any hype about new phones coming soon. I see that as another missed opportunity.

      I stuck around for years due to price and customer service and agree the coverage in the country and around lakes and parks needs much improvement. Its a shame people leave tmobile when they move and all they hear about on tv is this bs about nations largest 4g.

      That’s my 3 cents worth I’m not going anywhere because I got my vibrant on contract and loyalty discount. I still love ya tbaby but your going to have to start working out or something.

      • VIVIT

        They can’t sell the Nexus cause thats a developer phone for Google, consumer(average joe) wise, its not important to them, And Marketing would build hype for new phones, look at the Verizon commercials.

        • frigadroid

          I should have put “tmobile” in front of marketing doesn’t create hype. I agree all the other networks build up their devices as the next best thing since sliced bread. I can’t figure what tmobile is thinking with their campaign.

      • VIVIT

        They can’t sell the Nexus cause thats a developer phone for Google, consumer(average joe) wise, its not important to them, And Marketing would build hype for new phones, look at the Verizon commercials.

    • Jonathan

      MyTouch line feminine? More like cheap plastic crap.

  • Sk

    Because you brought in all this pieces of crap hanset while at&t and verizon have all the best handset.if you keeps this up you’ll lose more customers.and also where is the optimus 2x…piss piss piss damn it.

  • Sk

    Because you brought in all this pieces of crap hanset while at&t and verizon have all the best handset.if you keeps this up you’ll lose more customers.and also where is the optimus 2x…piss piss piss damn it.

  • Mgymnop

    I think handsets are only one problem of T-Mobile. I really liked the MT4G but if you are living in a 4G area and the best you can get is EDGE or 3G speeds with 0.8 mbps down something is wrong. I don’t care about the cheapest plan or the fastest phones but if I have in a big city like San Diego still EDGE in the middle of the city something is wrong. I cancelled my contract three days ago and returned my MT4G. I know coverage is really dependent on where you live but for me T-mobile is bad; in other areas of SD it is maybe fine.

  • Mgymnop

    I think handsets are only one problem of T-Mobile. I really liked the MT4G but if you are living in a 4G area and the best you can get is EDGE or 3G speeds with 0.8 mbps down something is wrong. I don’t care about the cheapest plan or the fastest phones but if I have in a big city like San Diego still EDGE in the middle of the city something is wrong. I cancelled my contract three days ago and returned my MT4G. I know coverage is really dependent on where you live but for me T-mobile is bad; in other areas of SD it is maybe fine.

  • Mgymnop

    I think handsets are only one problem of T-Mobile. I really liked the MT4G but if you are living in a 4G area and the best you can get is EDGE or 3G speeds with 0.8 mbps down something is wrong. I don’t care about the cheapest plan or the fastest phones but if I have in a big city like San Diego still EDGE in the middle of the city something is wrong. I cancelled my contract three days ago and returned my MT4G. I know coverage is really dependent on where you live but for me T-mobile is bad; in other areas of SD it is maybe fine.

  • Anonymous

    The only complaint i have is, customer service. I spoke with customer service for a friend to help get her number change and it was remarkably well. i see why they get awards. However, she is a postpaid customer and I am a flexpay customer. When i brought up this is the first time in the four months of being with tmo that i actually loved the customer service and my horrid experiences with Flexpay(horrible english speaking customer service, low in call volume, long wait times, rude), she told me that Flexpay is told to stricter and at times more aggressive to Flexpay customers and i think that is horrible. It’s not because i have bad credit. Being only 18, i have limited credited history and this is why i hate t-mobile

    • Anonymous

      Coverage doesn’t bother me. Wifi calling is a life saver and i never am without service! As far as phones…their current lineup is pretty decent.

      At&t just released it’s first Superhone, Verizon has yet to release the Bionic and being weird with the Tbolt and as of now Sprint only has the Kyocera Echo. Phonewise T-mobile is fine right now.

      If it’s October and they are still releasing last years phone, then worry

  • Anonymous

    Sure people like to save money, but if there’s anything the American consumer has proven time and time again, it’s that they will pay the asking price for what’s “cool.” Now whether that be what they feel they want or what the hot topic is, is irrelevant, because the fact remains that T-Mobile repeatedly watches the other networks get the powerful phones, while they continue to tout their “get more” for your money slogans, with the entry level garden variety devices. Once in a while a upper tier will come along, but they go unnoticed by the masses for obvious reasons. People want the hot phones, period. They jump back n forth with the other networks when a new phone comes out. Sprint even netted large chunks of subscribers after the Evo came out. But T-Mobile swears what they’re doing is working.

    • Jonathan

      I wholeheartedly agree with you QwietStorm. I’m on a family plan with my parents, since 2002. My father & I are already out of contract, my Mother will be also later this year. If T-Mobile doesn’t make significant upgrades in their converage map and their phone selections, I’m out. It is really getting ridiculous. I hate to complain (really I do.) I would like to stay with T-Mobile but they just don’t get it. I know people on hear say, “Well, go on to Verizon or AT&T,” pay may than you would at T-Mobile. I’m fine with that, Verizon & AT&T have the quality products that people want. It would be worth the xtra money.

  • Rfgenerator

    T-Mobile’s biggest problem is coverage. The frequency’s that they use are not friendly to indoor coverage, further many non-urban areas have weak coverage with many “dead spots”. Also many of the suburban areas are still stuck on GPRS or EDGE for data. T-Mobile is kind of between a rock and hard place, because in this recession the parent company doesn’t want to give them the massive sort of $$ they need to improve their coverage issues in a short period of time. Without these improvements you will see customers either stay away from T-Mobile or churn out due to the coverage issues. Sure there are customers like me that will stay with them due to Grandfathered plans and decent coverage in my area (although there are dead zones that I put up with in exchange for the low Grandfathered rates that I enjoy). Getting the Iphone or any other fancy phone isn’t going to turn T-Mobile around, the only thing that will is improved coverage.

    • http://cosmicbreeze.tumblr.com/ DtheArtist

      I love how people say this. I don’t necessarily think it’s coverage overall. I think it’s coverage in certain area’s. I stay in Detroit & I have coverage in my house, outside of my house, city’s away, building. Mostly always full signal. I think it depends on where you go, where you stay the device you have, & the infrastructure of the buildings you’re in.

  • Ldominguez1986

    What could literally change everything in is the iPhone. Let’s be for real, it’s the phone everyone wants and with tmobile rate plans and having this phone I think people would come to tmobile on drones. Just my opinion. I know it’s not as easy as asking apple can we have the iPhone but I would be doing everything in my power to get it if I was CEO…

    • Anonymous

      It’s 2011 and not time to resurrect “if only T-Mobile would get the iPhone.”

      For one, Android-based handsets are passing the iPhone as the more popular handset.

      And more significant, despite Verizon’s varnish and hype, the Verizon iPhone debut fell flat. Come up with any excuses or explanations you want, have you noticed no follow-up campaign or trumpeting by Verizon about its iPhone launch?

      Nope, Verizon and the entire industry no longer believes the iPhone is anything all that special, so neither should you.

      http://www.google.com/search?q=verizon+iphone+fails+to+meet+expectations&rls=com.microsoft:en-us&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1

      • http://www.facebook.com/people/Luis-Dominguez/100000411307848 Luis Dominguez

        Yeah, it’s not about the specs of the phone. Look at all the support apple gets for there apps. Its the apps that count to me. My bank offers an app for ios but not for android. I am sure thats the case with a lot of things. I have a G2, while I love the phone for what it can do and it’s specs, the fact that almost all of the good apps and games are on the iPhone does not help.

    • http://cosmicbreeze.tumblr.com/ DtheArtist

      The funny thing is… people say this as if T-Mobile doesn’t want the iPhone. A) You all have been saying this for years when basically so far AT&T has ALWAYS had a EXCLUSIVE agreement to the iphone. Hence: Verizon just now getting the iPhone. B) Steve Jobs & Apple are the one who decide’s who they will allow to get the iPhone. So, if they’d work with T-Mobile we would have it. Probably why Sprint doesn’t have one. Believe me… all carriers want the damn iPhone ( I don’t). So, when Apple works with T-Mobile to allow them to optimize one for their network T-Mobile will carry it. Remember T-Mobile is all about OPTIONS, they would never pass up on iPhone. That’s why T-Mobile overseas has the iPhone.

  • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

    The one thing I’ll say to the folks who talk about coverage, is yes there is some truths to their gripes – however what is the alternative? Pay more for AT&T, Verizon and Sprint who have some of the same problems with coverage as well?It really all depends on where you live and the type of congestion in area you are at. I mean come on, anyone who thinks that AT&T has better coverage in regards to dropped calls must have never been a customer of AT&T. Yes, Verizon’s network may have more coverage, but what kind of actual coverage are you looking at? Again, people complaining about dropping to EDGE and GPRS must have never experience what they drop to in some areas that Verizon and Sprint has poor coverage – especially where there is no 4G WiMax or LTE, yet…

    • Anonymous

      I’m just glad I can look at a Tmobile tower from my porch. Signal pierces all the way to my basement!

  • Ithitmeallatonce

    for the literal 100th time. Get the iPhone or go home.

    You’ve tried this, “hey! we’ve got cheap shitty phones approach!” for years now and it could not be more clear that it does not work.

    All I ask is that you TRY another approach. Say, get the iPhone and see what happens. You can thank me later. I’m waiting for the iPhone 5 personally…..if it’s not on TMobile…..see ya

    • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

      Their is no doubt that the iPhone is still iconic, however as far as capabilities of the Android OS and the multitude of phone manufactures that utilize it, it is right there. Yes, having the iPhone does present a nice option, but you see, some people don’t care for a phone that tells you what you can and can not do and does not even offer expandable flash memory. Apple’s approach to marketing the iPhone is based upon what they desire their profit margin to be, as they see fit. This is why it has taken this long just to get the phone on Verizon, control because they don’t want to dilute the brand name. It’s all about image and the people who consider themselves trendy who utilized the phone. This is truly the only reason why the Apple iPhone is still so strong. Eventually, Apple will have no choice but to make it’s way to smaller wireless carries. And when it does, more and more folks will actually see what the iPhone REALLY is, and iPhone hype will die. Lol, especially when the prima donna, materialistic individual see’s more and more common folk with an iPhone in their hands…

      • Anonymous

        The iPhone hype will never die. There’s a new one every year. iPhones are like Jordans, high priced, similar functionality as the competition, arguably higher quality than others, they make you look cool*. Apple is such an iconic basketball player that people will always desire to wear their shoes no matter how much they cost.

        • trife

          Very good analogy except for the fact that Jordans (the retros) are easily the worst quality sneaker for the cost. If the paint on my midsole cracks after 2 wears, why am I paying $50 more than I did 8 years ago for the exact same shoe?

          (Talking about the recent Cement 3 Retros, btw)

          At least Apple’s product build matches the hype.

        • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

          I hear what your saying, but it’s already died, a little. That is why Android has gained the market position that it has. Just like Mac desktops and laptops, the iPhone will always have a loyal market/fan base, but remember Android is an OS on many different types of phones, iOS is only on one phone. It’s simple math, Android is going to win. All the phone manufacturers, especially the ones that sell components to Apple for the iPhone will see to it. Think about it this way, yes, Jordan’s are still cool, but how many people do you see wearing them today? Yes, there are still many people who still go crazy for Jordan’s, but they sure don’t make the world go round, do they?

      • Anonymous

        The iPhone hype will never die. There’s a new one every year. iPhones are like Jordans, high priced, similar functionality as the competition, arguably higher quality than others, they make you look cool*. Apple is such an iconic basketball player that people will always desire to wear their shoes no matter how much they cost.