T-Mobile Dropping Flexpay, Returning To Deposit Based System?

Combined with the introduction of a new, individual lower priced unlimited plan we’ve also received word through our ninjas that T-Mobile is preparing to kill off its Flexpay offerings and bring back a deposit based system for the activation of new service. Deposits will be based on credit qualifications with deposits ranging from the $50, $100, $200 to $400 range. According to our ninjas this change will take place around March 12th. More details to come as they arrive!

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  • DerpDeplume

    FlexPay… great idea in theory. Fail in execution, tho. And it’s rife with fraud problems.

  • Jfdj

    so whats gonna happen to us current flex pay customers?? i have them for over 2 years on flex play and love my plan.. if they going to start with bs im not gonna be even upgrade this fone that recently screen broke and go somewhere else down to boost or so

    • really?!

      dont be dumb, there already a pre qualified list and im sure they’ll let people pay a deposit to switch or just stay how you are hell we still have ppl on smart access

    • Anonymous

      everyone will be switched to a matching post or prepaid plan

  • http://www.facebook.com/people/Lucas-LeCompte/47912789 Lucas LeCompte

    its going to happen sooner than the march 12th me thinks.

    • Ms. Tulane

      Its actually scheduled to roll out on March 13.

    • Ms. Tulane

      Its actually scheduled to roll out on March 13.

    • Ms. Tulane

      Its actually scheduled to roll out on March 13.

  • UNITESLILFREAK

    I AM SOOOOOOOOOOO HAPPY TO HEAR THIS OMG THIS HAS GOT TO BE THE BEST NEWS OF THE YEAR!! OFF W/THEIR HEAD!! FINALLY THE FLEXPAY DRAGON GETS CUT OFF THANK HEAVENS WE HAVE LOST SOOOO MUCH MONEY AS FLEXPLAY CUSTOMERSSS WOWW THE CHARGEBACKS THE RENT A FLEX TOURISTS JESUS I CAN’T EVEN BEGIN TO TELL U. IM COUNTING THE SECONDS TILL THIS DAY ARRIVES. IDK WHAT WAS WORSE, SMART ACCESS OR FLEXPAY. BOTH EQUALLY SHITTY.

  • Ktwist

    Thank you, there is a GOD!!! Being a T-Mobile Rep, this is truly a blessing. Flex pay is for the birds and if these customers have the cash for a deposit, a postpaid plan is wayyy worth it. Flex pay is such a hassel to activate, change plans, upgrade, customer care is outsourced to india and most reps would rather sell a prepaid. In fact, our commission dropped so much on Flex pay accts that we actually make more commission selling the $50 prepaid unlimited plan! Flex pay cust always have to pay up front for everything and usually two months in advanced. If you want to switch from 500 min to Unlimited, give me two months of that Unlimited plan up front. I mean thats some bullshit, and then Im on the phone for 2hrs when care in India has screwed up there acct! This gives these people the opportunity to get nice deals on phones, upgrades and now the big thing DATA devices. I feel so bad when I have to tell a Flex pay customer they dont qualify for the 4G Rocket or Tab and it doesn’t matter how much money they give me, they can never own it! I’m sure this is going to mean a commission change for us Reps but I dont care, if it saves me time and improves customer service on T-Mobiles part, I’m all for it. This is just my two cents coming from a Rep.

    • Anonymous

      Dude, don’t sit here and tell people how you get paid

  • http://pulse.yahoo.com/_GRIFVUHCR7SCF2J4ACDIVSVGJM Hilton T.Y

    As long as I’m grandfathered in. I been on flexpay since there was flexpay. Screw contracts and deposits.

  • http://pulse.yahoo.com/_GRIFVUHCR7SCF2J4ACDIVSVGJM Hilton T.Y

    As long as I’m grandfathered in. I been on flexpay since there was flexpay. Screw contracts and deposits.

    • switchola

      Omg that is ridiculous! That’s like being excited you can stay held back. Makes no sense.

  • http://pulse.yahoo.com/_GRIFVUHCR7SCF2J4ACDIVSVGJM Hilton T.Y

    As long as I’m grandfathered in. I been on flexpay since there was flexpay. Screw contracts and deposits.

  • Anonymous

    With deposit based systems don’t they take your money(deposit) and charge you full price for the phone if you don’t want to get on a 2 year service plan?

    • Macbfac

      No. You’re paying the deposit to obtain a two year contract because your credit isn’t up to par. Since it’s a two year, you still get the discounted price.

      • Anonymous

        Ah thanks.

  • Anonymous

    With deposit based systems don’t they take your money(deposit) and charge you full price for the phone if you don’t want to get on a 2 year service plan?

  • http://www.facebook.com/james.devenberg James Devenberg

    I like my flexpay account… I wouldn’t have switched to T-Mobile if I had had to pay a deposit.

    • Anonymous

      Same here. It’s what made me get a cell phone in the first place. I didn’t want to sign a two year contract.

  • http://www.facebook.com/james.devenberg James Devenberg

    I like my flexpay account… I wouldn’t have switched to T-Mobile if I had had to pay a deposit.

  • http://twitter.com/DaveyFox Davey

    What does Grandfathered in mean?

  • http://twitter.com/DaveyFox Davey

    What does grandfathered in mean?

    • Anonymous

      A grandfathered plan would be any plan that is no longer available for new customers, myFaves being one of them.

    • Camille

      Grandfathered means that even though the plan is going away, as long as you are currently on that plan, you get to remain on that plan, at the price that you currently pay. So, just because T-Mobile is getting rid of the flexpay plans, if you are currently a flexpay customer, you can remain a flexpay customer. They just won’t be providing the plan to any new customers.

      Now, if you make any changes to your service, then you will be bound by whatever the current plans/rates are at the time, and are no longer “grandfathered in.”

  • Alvin B.

    Flexpay would have been just fine had they not farmed out the billing support to Mumbai. Even with technical support issues, you have to go through Flexpay support first. And, speaking as a former tier 2 tech, a lot of billing issues required conferencing Flexpay on the line and the agents for it were the most clueless idiots you could imagine.

    As a customer, I have a flexpay contract with Even More Plus… I guess both of these are going away. I will miss such a great plan – so much that I might even go back to Sprint after years of being with T-Mobile. Don’t even have MyFaves anymore.

    • Anonymous

      You’re already a T-Mob customer, they’re not going to randomly ask for a deposit now. Sprint will though, since you’d be their new customer. That and with the proposed new plans that T-Mob is releasing on the 23rd, Sprint’s plans will be the same price. Except, you’re not paying a $10 “premium” charge for their “4G” data even though the fastest you’ll be downloading is @ 2-3mbps.

    • Jutecat

      actually flexpay goes to the Philippines :)
      with that said, it still sucks to talk to them, especially when you are tech care an the idiot screwed up the issue worse than how it started :/

    • switchola

      Please go back to Sprint. Over there they will be just as confused as you are. Or just as confused as the flexpay reps you are accustomed to. Come back when you can throw fitty (fifty) bucks down for a deposit, lol.

  • Jordanclu

    There is a god..

  • Noahbleu06

    its sad they’re getting rid of flexpay cuz even people with bad credit can get service with out paying a huge deposit yes as a rep I see the benefits for tmobile in getting rid of it but luckily for the people grandfathered in won’t affect them.

    • Anonymous

      lol, there’s always pre-paid

    • Happy Flex is Going Away

      Flex customers have to pay up front for their plan and at least the 2year cost of the phone. It’s basically a deposit anyway. Plus they get all the hassle of the awful Cust Care. Been crying for a deposit system for a long time. Thank God.

    • Anonymous

      The issue is that customers aren’t sticking with flexpay. And It sucks having a different system set up for it. A deposit system will make customers more “invested” plus everyone who signs up will be able to get Mobile Broadband (hopefully) w/o getting bent over. The Prepaid MBB plan sucks!

  • Anonymous

    Yes Yes Yes & Yes
    Flexpay is horrible, “But Nemuri, I love my flexpay acccount. Why would you say such things?”

    Well, here’s a list.

    Flexpay phone reps are outsourced. Only a minority of them actually speak clear English, know the T-Mobile flexpay policies off hand, and can finish up whatever it is that you need them to do on their computer in a timely fashion.

    Adding features to your account, switching from an individual account to a family plan, or changing anything on the account for that matter will require you to pay that day and wait until your next bill cycle to use it. Or, of course, you can just pay 2 months up front. So adding unlimited data on your line would cost you $60 that day.

    Want that new G-Slate? No, can’t have it. No mobile broadband products like web sticks or tablets are allowed on Flex. You just can’t do it. Mind you, you can still have a myTouch 4G with unlimited data.

    Any and all freebies are sent to Postpaid customers only. “Free 30 days of Web!” Only for Postpaid
    “All Phones Are Free For Valentine’s Day!” Only for Postpaid etc etc etc

    I’m glad it’s gone.

    • Alan

      1. If the reps are out sourced and dont speak clear English they can always come to the store and things will be taken care off in a “timely fashon”.
      2. The fees that the customer pay when adding a feature are very well calculated and fair. The idea of flex pay is to pay ahead of time for your services so why should it be different when the customer wants to add different types of services to thier account. Paying 2 months worth of features is only fair and saves time, money and confusion since their following monthly bill is already generated.
      3. G-slate and freebies: customers with bad credit could care less about them as long as they can get the same plans and features on their phones without the 2yr commitment and at a cheaper price.

      I don’t get why they have to kill off Flexpay!!!! Flex pay is great and it’s the only way to get unlimited data on your device without a 2yr contract. T-mobile just follows at&t no matter how stupid the move is.

      • Anonymous

        1) Not everything can be taken care of in the store. The Retail Support line’s Flexpay phone reps are also outsourced.
        2) If you’ve convinced yourself that it’s fair to pay not one, but two months in advance, I applaud you. But I’m not following suit.
        3) Customers with bad credit DO care. You know how many people I tell on a daily basis that they can’t get a Samsung Galaxy Tab, a web stick, or the Dell Streak? lol

        Flex pay is not the only way to get unlimited data on your device. It’s called the Even More + plan. It requires you to pay full price for your phone, but even the shaddiest of the shady still get a credit line of $200 to finance their phone over a period of 20 months. Also, it’s cheaper per month than the contract plan.

        Got any more? :)

        • Alan

          1. Ok so I would say %90 of flexpay issues can be taken care of in the store. Oooo God forbid you had to call the rsa line and get connected to india in less than a minute most of the time and deal with someone that doesn’t speak clear English for 5 minutes in most cases. Over half of my customers barely speak English what’s the big deal.

          2. This is how the system work and paying 2 months in advance to features a customer wants isn’t that bad specially if it means saving time on our end and cofusion on theirs.

          3. Customers with bad credit aren’t the issue here. Want to bring the deposit system back hey more power to them I think it’s great and it gives more options the customer but WHY STOP FLEX PAY???

          - Flexpay IS THE ONLY WAY to get unlimited data on your device if you dont want your credit score checked.
          - Flexpay IS THE ONLY WAY to get unlimited data on your device if you simply don’t have a SSN.
          - Flexpay IS THE ONLY WAY to get unlimited data on your device if you recently (less than 90 days) closed your account with T-mobile.
          - Flexpay IS THE ONLY WAY to get unlimited data on a T-mobile device if for some reason the customer couldn’t pay thier bill, got their line canceled for non payment, doesn’t have the intention to pay it anytime soon because of financial reasons and WANTS UNLIMITED DATA!!!

          Now what options are you gonna give these customers with your deposit system if you dont have Flexpay to offer? I can think of more examples but I’m sure you get the point. That customer came to our store because he wants T-mobile not because he want’s to check if he’s approved or not. To me he is money why send that money to Boost, Metro or other companies that have reps who are just welling to take the cash and give the customer WHAT HE WANTS without bitching and complaining about their “commision rates” or speaking to someone in India.. As simple as that..
          One last thing regarding the G-slate, web stick etc etc.. Don’t you think it’s stupid to kill off Flexpay just because it does’t cover these customers? I mean if the deposit system gonna serve these gadgets that’s good but why should the customers mentioned above be effected?
          Anything else?

        • jarjon76

          Flex Pay is terrible, despite your ranting and raving. If you’re getting this worked up over something so trivial, what are you like when something of importance comes up? Calm down, Alan, it’s only a cell phone plan.

        • PRGRI

          Im with u Allan a least guys u don’t have a crappy Flex Pay as we do here in PR. But why don’t get better this system u can leave Flex Pay for No verification Customer. And go with the deposit for people who want to verify their credit and get down their credit score. As the outsourcing a least they re giving us jobs as I’m a rep n make more money to the company that those rep in the store but n yes I speak english so people keep the comments about the outsourcing service because we read this!!

  • Macbfac

    I think flexpay was a great idea to help those that had credit issues..but speaking as a former rep, the system behind it was poorly executed. It may not have been so bad if support wasn’t outsourced. I just want them to bring faves back!

  • Heavyfly89

    Oh my God if this true, then THANK YOU JESUS!!! UGH……..flex pay was hell to deal with. There will be no more hardcore outsourcing. Lol

    RIP Flex pay
    Happy selling T-mobile Reps! :)

    • RetailSalesRep

      AHAHA, HI TANKJOO FER CALIN TMOBIL FLEX PEY! Thank god, and they should also bring Credit department back to the United States

  • Dizizsammy

    From the comments so far, T-Mobile reps sound happy. Not too many customers sounding in yet, but the ones I’ve read sound confused and apprehensive.

    • switchola

      Dizizdaendofflexpay now get it? Lol.

  • Dizizsammy

    From the comments so far, T-Mobile reps sound happy. Not too many customers sounding in yet, but the ones I’ve read sound confused and apprehensive.

  • Rob

    So would current flexpay customers be moved over to normal contract service???

    • Ultimate Darkness X

      Probably not, when they did away with the old account types like SmartAccess and TakeControl, they were never force migrated. Hell, they eliminated kidConnect ages ago and SmartAccess ages ago but still have the care for them and they still exist.

    • Bluekelly200

      thanks for asking, i was wondering that myself!

    • Bluekelly200

      thanks for asking, i was wondering that myself!

  • Rob

    So would current flexpay customers be moved over to normal contract service???

  • TmoRep

    Im sooooooooo ready for this!

  • Matt

    I can’t wait to get rid of Flex Pay! Also, our store is going to save a ton of money by not having to buy so much air freshener or as we call it “flex pay spray”.

    • switchola

      *golf clap* well said

      • Jkiss0213

        can i get unlimited data on flex pay?

    • Joiseyeric

      Matt you forget that Flex Pay brings MILLIONS of dollars into the company!! And the majority of Flex Pay customers are people who have bruised credit, not that they are losers!! Stop being a snob and looking down your nose at them. Plus, why are so many of them eligible to convert to Post now? Because they have a good payment history and show they are reliable!! Enough said!!

    • jarjon76

      The air fresher is more likely for the verbal diarrhea coming out of your and your cronies’ mouths. I’m sure you’re so much better than everyone else in your eyes, but in reality it’s quite the opposite. By the way, I’m not a Flex Pay customer before you ASSume that’s the case. Class dismissed, Matty.

      • Magenta Magic

        jarjon76, I have to agree with your retort. Matt, c’mon. Be professional. I’ve seen clean cut business types come back N class, so don’t stereotype or create (reinforce?) the perception that we Magenta Warriors are anything less than top of class.

    • Bluekelly200

      wow, thats pretty shallow for you to say that. i am flex pay, 120/month and i dont think that the “class” you are referring to could afford that, so not sure what the hell you are referring to.

      • Derp

        There are exceptions to every rule.. But honestly.. overall.. Matt’s right.

    • Former Customer

      Wow. This is a 10 month old post I stumbled on and still felt obliged to comment. Guess its good to know that Tmobile has people behind the counter that apparently think of customers as scumbags that smell. You’re gonna go far in sales Matt and Derp! 

      “Just sounds like a bunch of whiny reps bitching about having to do their job. ”
      Yup!

  • Anonymous

    It’ll be nice that all customers who sign up whether they have to pay a deposit or not will be able to get Mobile Broadband….I’m very excited for this. Now that TMO has those really good prepaid unlimited plans, the need for Flexpay is fading. Someone who would need to pay a $400 deposit plus the discounted price of the phone could pick up something like an Optimus T and the $70 prepaid plan for less $$$.

    • bluetech

      how does the pay a deposit work if i want lets stay a Motorola defy thats worth $375 retail price? on a even more plus plan? thanks

      • Anonymous

        The deposit will be based on a person’s credit. A person who’s credit is real bad would have to pay a huge deposit. I’m not sure how a deposit would work with even more plus though. I’d imagine that a deposit could be much lower if a person decides to do EMP over EM. It wouldn’t make sense for someone to do EMP if the deposit is the same (esp if the deposit is high)….Prepaid would be a cheaper option as it doesn’t require a deposit….The other issue thats still up in the air is EIP (Equipment Financing) and how that may change.

    • bluetech

      how does the pay a deposit work if i want lets stay a Motorola defy thats worth $375 retail price? on a even more plus plan? thanks

    • bluetech

      how does the pay a deposit work if i want lets stay a Motorola defy thats worth $375 retail price? on a even more plus plan? thanks

    • bluetech

      how does the pay a deposit work if i want lets stay a Motorola defy thats worth $375 retail price? on a even more plus plan? thanks

  • switchola

    Thank God. They all show as prepaid in our investment reports anyway.

  • Ashleycoburn

    i will be so upset because i been a flexpay customer for 4years and i will refuse to pay anything to tmobile

    • g2 lady

      as a 4 year flexpay customer, if you have a good payment history, then there is a good chance that you are on the pre-qualified conversion list. Wouldn’t you rather be even more plus and NOT on flex? golly gee, it makes it so much easier to trouble shoot problems or change your plan when you need to. Flex is a royal pain. This is an excellent move.

      • Phatrig

        Flex pay is cheaper per month than the same plan under contract. I will keep my flex pay thank you…

  • Alan

    I don’t get why they have to kill off Flexpay!!!! Flex pay is great and it’s the only way to get unlimited data on your device without a 2yr contract. T-mobile just follows at&t no matter how stupid the move is.

    • i<3tmo

      You can also get an Even More + plan with unlimited data and no contract, not the only way.

      • Alan

        Even more + means that the customer checked thier cridet and they werent approved or had an anual contract and decided to switch to EMP… So a person who’s not a citizen and doesn’t have a social security number can’t get this plan. And a person who is for any reason doesn’t want his credit ran by anyone cant get the unlimited data either. My issue isn’t with the deposit system its just the possiblity to kill off flex. Why would they do that?

      • Alan

        Even more + means that the customer checked thier cridet and they werent approved or had an anual contract and decided to switch to EMP… So a person who’s not a citizen and doesn’t have a social security number can’t get this plan. And a person who is for any reason doesn’t want his credit ran by anyone cant get the unlimited data either. My issue isn’t with the deposit system its just the possiblity to kill off flex. Why would they do that?

        • closeddown

          Everyone is eligible for unlimited data, regardless of what credit class they are. EMP and EM plans both have unlimited data plans, while one is contracted the other is not. Flex pay annual accounts are allowed to chose from both. Flex pay monthly accounts can only be on an Even More Plus (no-contract) plan. Neither can get mobile broadband. Probably what you mean by them not being able to get unlimited data plans

        • closeddown

          Everyone is eligible for unlimited data, regardless of what credit class they are. EMP and EM plans both have unlimited data plans, while one is contracted the other is not. Flex pay annual accounts are allowed to chose from both. Flex pay monthly accounts can only be on an Even More Plus (no-contract) plan. Neither can get mobile broadband. Probably what you mean by them not being able to get unlimited data plans

    • Phatrig

      i dont know what the hell these people are bitching about. I have flex pay and it works perfect. I have no 2 year contract and I pay 79.99 a month for unlimited everything. Its cheaper than the contract price… If your bitching about pre-Pay? pay your damn bill on time and it wont matter. Like I said flex pay works fine. And its cheaper than what all them bitching are paying.

  • YaddaYaddaSomething

    Flexpay on paper sounds great. Regular account, just pay in advance. In actuality, it was a nightmare. When I run credit and it’s a flexpay customer, I shudder. Why? Everything has to be done… IN ADVANCE.

    I want to change their rate plan? Well, pay a pro-rated amount + next month or two months in advance depending where they are in the bill cycle.

    Want some awesome features like International texting/calling? Be able to use any phone promos (including the valentine’s day deal)? NOPE.

    Want a nice toy like a tablet? No can do!

    As a rep, I feel bad announcing the customer is flexpay. On a daily basis I try to convert people from flexpay to post-paid. I keep my Flex to Post Spreadsheet open and check each and every time. It’s a hassle for both the customer and the reps. I can understand why a customer would be rightfully upset if they need to change their rate plan, but they have to fork up $100+ in advance after paying their bill only a week ago.

    One last thing, all reps will know what I’m talking about. No 180 day de-acts on prepaid. Plus prepaid takes me literally 3 minutes to set up vs. flexpay taking much more of my time.

    With that, I’ll leave with a quote I hear often from flexpay customers. “Why am I paying X amount when you have a $50 unlimited talk/text plan? I’m paying in advance, so aren’t I prepaid to begin with? I don’t leave the metro area, so coverage doesn’t matter to me!”

    • Ultimate Darkness X

      So very true…

    • Ultimate Darkness X

      So very true…

    • Noneyabusiness

      As a T-mobile rep I deal with the same thing!! I Say GOOD-BYE Flex pay!!! and good riddins!!!

      • Noneyabusiness

        Also, just to let everyone know, T-mobile plan is to become #3 in the united states by 2015!!!! Thats very scary… and well according to my manager tmobile is loosing more customers than Sprint… I’m sorry to say but Flex Pay MUST go, MBB must increase, and churn should therefore be reduced ….

      • Anonymous

        Hey, I know this is an old post, but maybe you will read it. Do you
        know if I need to provide a SSN in order to switch from Flexpay to
        Postpaid? I know I’m already on the list (I got a text message offering
        the upgrade). Thanks!

    • Anonymous

      Hey, I know this is an old post, but maybe you will read it. Do you know if I need to provide a SSN in order to switch from Flexpay to Postpaid? I know I’m already on the list (I got a text message offering the upgrade). Thanks!

  • Kylelarson7945

    Just sounds like a bunch of whiny reps bitching about having to do their job.

    • DF123

      No flex pay is a pain in the arse for customers as well as reps….Glad to see it is going away.

    • jarjon76

      Yet here you are whining about the reps. Ironic.

  • Negrito Lindo…

    what about the people that dont have a SSN? now they need to pay a $400.00 deposit? now all they need is prepay for the same service they will get on post and just need to by a phone of Craiglist and problem solve. they should keep flex pay…

    • Magenta Magic

      So… T-Mobile should be the one and only carrier someone who isn’t “contract eligible” should go to? Not really…

      But I do see you’re point. To that, TMo does have the Prepaid Plans now… so if you want to CL to buy a phone and not have to use a SSN… then there ya go.

  • Maschwar77

    This marketing decision almost guarantees that T-Mobile will remain the number 4 carrier. I wish they would just go with a strategy instead of waffle back and forth. For a while, it looked like they wanted to be known as a contract flexible carrier now they change direction again. Also, the decision to delay the new pricing takes away a potential edge. Everyone knows that T-Mobile’s network is not as expansive as AT&Ts so they need to make up for it on the pricing end.

  • Tray562

    the only reason why i got flexpay cause i was able to get my android updates with it when i had switch to prepaid i couldnt get my updates with them switching i dont know if i want to stay with t-mobile anymore

  • Panama06

    this will have TMobile loose alot of money, is alot of people that come in the store and come under flexpay, they already paying for there phone and first month of service so imagine now they have to pay there phone first month of service and deposit, nobody will want tmobile now, so i say tmobile is making a big risk on this change.

    • TMOWORKER99

      okay think about what you just said, pay for there phone, deposit and FIRST MONTH OF SERVICE??? When tmo institutes the deposit system again they won’t have to pay there first months bill up front they pay the deposit! Trust me it’ll be MUCH better!!!

  • Bige

    flexpay is like having a root canal…..

  • http://twitter.com/BeanTNT Bean

    Tmobile is making Nazi moves left and right huh. They plan to be #3 as if that’s some big accomplishment. Keep your customers happy or they will leave you for spite.

    • Tigerzz

      You’re right that is a Nazi move.. I think if they handled flex pay in a diiferent way it would’ve been a very profatble move. Should’ve handled it better:
      First T-mobile started on the wrong foot when they gave dealers first month comission on FP. The result was dealers activating tons of lines, heck it costed a sim card only, and selling them for cheap and customers would only have to just change their number every month and pay $20 or $30 a month for a plan that costs $100-$120… T-mobile dumped money in the garbage back then.

      2ndly They made it so easy for Post paid customers to switch to FP.. Customers were switching to FP left and right despite the $35 transfer fee because they were saving about $240 a year. BUT a lot of these customers were shocked of how shitty the outsourced Customer care was and how they weren’t allowed to download contents as easy as before and on top of all of that it wasn’t as easy to go back to Post paid!!!! So after keeping the FP for couple of months and forgetting how great T-mobile’s customer service is they just droped the whole network… Think about it, a flex pay customer isn’t a happy thing for a rep to deal with and if he calls he has to deal with Kumar on the other end of the world…!! So basically they lost thier prime customers to FP and FP lost them to other carriers…
      The third mistake, in my opinion, wa having the flex pay cheaper than Post paid.. I mean why?? FP has it’s own customers (ppl with no SSN’s or just ppl who dont wanna be “verified”) these customers want T-mobile’s full services no matter what the price is.. if it was the same price as Post paid they would still get it.. Why not.. Why should you give these ppl double advantage and forget about your prime customers??!! I mean they have the advantage of getting a full T-mobile line without getting their credit checked so why even award them more and give them the same plans for cheaper????!!! Same plans your 2yr contract customers are paying more for.. Something doesn’t make sense here! should’ve been the other way around where you get rewarded for commiting to T-mobile so postpaid should’ve been cheaper..
      Flexpay is an amazing thing T-mobile added.. It really slowed down Boost, MetroPcs and other “no cntrct” carriers. If it wasn’t for all the unexperienced managment that outlined how it worked. What a loss.

      • Magenta Magic

        You can’t switch from post to flexpay. You are thinking Even More to Even More Plus, which EMP CAN be a post paid type account.

  • http://twitter.com/BeanTNT Bean

    Tmobile is making Nazi moves left and right huh. They plan to be #3 as if that’s some big accomplishment. Keep your customers happy or they will leave you for spite.

  • ibleedmagenta

    im glad i got in before the whole cutoff of flexpray as i call it because u pray that u dont get on flexpay. best thing is i know people that came in as former suncom customers and have those good rate suncom plans with taxes and fees included and its unlimited everything for around 40 some dollars including data

  • Maschwar77

    Oh, I don’t know. I think the Even More Plus is overall better than Flexpay because the coverage of Flexpay is inferior. I live in AZ and there is a marked difference between the two in terms of coverage.

  • Ab1834

    Okay, so I just visited a T-Mobile store, and the rep notified me of this change. I’m confused and would like a straight answer to one thing. Will this affect current EMP users who are currently on flexpay, or is this just instituted for new users signing up for this service? Any information would be useful.

  • New3raent

    T mobile is not as dumb as they seem this. Was bound to happen being that they launched.simple mobile and simple is actually doing very very well right now its the only unlimited prepayed data plan that allows u to use virtually any o their smartphones forcing ppl to demolish their yrashy boost and metro piece of shits

  • Dennisk12

    For just under a year i have not paid my monthly flex-pay charge, instead I add the twenty cents a minute flex minutes to the account.  As a result I get unlimited free data (EDGE/Which I tether) all for paying no more than $10 every 3 months for .20 a minute calls (Of course add more if you want but at least this)….  Listen no matter who you are you could save a ton with this.  So what if you make a lot of calls, and need 4g speeds… You simply would have a second phone for that and milk this phone for all it’s worth.  Free Data?  Where else in the Milky Way do you find that?  Oh and yes I said “Edge” but the data is fast enough for even tethering a laptop and using Logmein or Remote Desktop into another PC fromt he tethered laptop, that’s fast enough for a lot of stuff.  

      So for all you critics of Flesx-Pay, your regualar ignorant Joe/Jane society members, not a genius like me.

  • Dennisk12

    For just under a year i have not paid my monthly flex-pay charge, instead I add the twenty cents a minute flex minutes to the account.  As a result I get unlimited free data (EDGE/Which I tether) all for paying no more than $10 every 3 months for .20 a minute calls (Of course add more if you want but at least this)….  Listen no matter who you are you could save a ton with this.  So what if you make a lot of calls, and need 4g speeds… You simply would have a second phone for that and milk this phone for all it’s worth.  Free Data?  Where else in the Milky Way do you find that?  Oh and yes I said “Edge” but the data is fast enough for even tethering a laptop and using Logmein or Remote Desktop into another PC fromt he tethered laptop, that’s fast enough for a lot of stuff.  

      So for all you critics of Flesx-Pay, your regualar ignorant Joe/Jane society members, not a genius like me.

  • Dennisk12

    I have an unlocked Cingular 8525, I think that makes a big difference in everything I said, and hey why can’t I fix my typos below?

  • Dennisk12

    I have an unlocked Cingular 8525, I think that makes a big difference in everything I said, and hey why can’t I fix my typos below?