Follow Up: Dell Provides Statement On Dell Venue Pro Delay

Dell has provided what, in my eyes amounts to a very vague statement regarding the current status the Dell Venue Pro. Dell fully admits troubles with the product and that they are working with Microsoft to fix them. Unfortunately they provide absolutely no time frame for when the device will be ready for shipment, even if the rumored date is January 6th, 2011. For the moment, Dell seems to be doing a less than ideal job communicating these troubles and yet, they are perfectly honest when they say what they tell a customer today, may not be true tomorrow. Take this for what its worth of course:

Hi Folks,

I just wanted to share the latest ‘unofficial’ information that I have. As you know, we’ve had several issues reported with this product. Right now, Dell is trying to coordinate a plan with Microsoft to address these issues for the early adopters. From what I understand, it may require another hardware swap.  Further, the Venue Pros are being reworked in the factories to address some of the issues and we are awaiting these changes so the product can ship. This is affecting new orders as well.

Once we have good stock in place, then we have the ability to provide replacements. Unfortunately, I can’t give you a good estimate of when that will be. The news I hear changes daily and I hate to give you information that won’t be true tomorrow. For example, yesterday we heard that those folks with existing orders would be receiving a call from our cancel/re-enter team because there were going to be additional delays. However, today, we are hearing that some of these orders will be shipping this week. I couldn’t tell you which ones.

These delays are affecting both Microsoft early adopters and those of you with new orders. While I agree that this was not the best mobile device launch, I hope you take comfort in the fact that there is a good reason for the delays – fixing issues.

Having said all that, I want to let you know that if you are an early adopter (purchased from MS store), we continue to push for a solution whether that comes from Microsoft or Dell.  If you are waiting on a new order and it misses the original estimated ship date, you do have the option to cancel by contacting the sales team.

Again, I’ll post more information as it becomes available.

Thank you,

Amy

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  • Quay

    I was interested in the Venue Pro, but I changed my mind since all of the problems. But I must admit, they’re doing the right thing by holding the product back instead of shipping. How many companies will openly admit that? That shows that Dell is committed to their customers!

    • somebody

      ^^ hah how many dell products have you owned

      they make horrible products they cant even make stable computers let alone phones..

      redundancy..

      • steve

        I’ve never had any problems with any Dell poducts.

      • VX

        Owned 4 of their notebooks and 2 of their desktops. No problems except some dead pixels on one of my monitors which they next dayed me a new one and have never had a problem with that one since.

      • Hugo Stiglitz

        I think you meant to say they make cheap products, because that’s what dell products generally are, cheaply made products. Cheap or not i’ve NEVER had any more problems with dell products than any other computer manufacturer. In fact I prefer Dell for the simple fact that unlike sony and others, if a part goes bad on my dell I KNOW I can find a replacement part very cheap online or local. Try doing that with a sony vaio or toshiba. I also KNOW that to replace it won’t include me needing to pull the entire machine apart. Don’t get me wrong, they failed in releasing this device, that’s a fact. They do however make affordable and easily maintainable computers.

    • TechnoSTIG

      I agree, I was wanted to buy the Venue Pro. I live in Chicago, where the Microsoft store is close by, but they sold out. I was put on a waiting list, 3 weeks go by and I don’t get a call. I check online and nothing. Then Dell puts the product for sale online, but I didn’t get a chance to order one till later that night, but I guess they sold out because the link wasn’t there before. I was upset about it, but now with this….I am not anymore. I have given up with the Dell Venue Pro, new phones coming out have changed my mind. I just wish T-Mobile released a Samsung WP7.

  • Hugo Stiglitz

    And this is why…..”Wait For It”. WIRELESS DEVICES SHOULD BE LEFT UP TO WIRELESS MANUFACTURERS. Google tried it and flopped miserably. At least they had a superior product in the nexus one. Dell tried it and also failed just as miserably. The funny part about it is, I don’t even see anything in the article that mentions anything about compensation other than “you have the option of canceling”. That’s such a poor move on their part. They’ve pretty much just driven in the last coffin nail for this device. They should just discontinue it. They’ve failed the consumer and through their underhanded sales tactics they’ve destroyed the trust of fans that were seriously interested in it. What a waste.

    • whhaaaa?

      Google’s phones were made by HTC and Samsung respectively (wireless manufacturers), their OS is on a variety of phones. Of course the iPhone is an Apple product, you know Apple, they make computers and iPods.

      • chris

        actually apple just designs them. They don’t manufacture them. so technically speaking, they too aren’t wireless manufacturers or even computer manufacturers.

    • whhaaaa?

      Google’s phones were made by HTC and Samsung respectively (wireless manufacturers), their OS is on a variety of phones. Of course the iPhone is an Apple product, you know Apple, they make computers and iPods.

  • Penguirl20

    Pffft, Dell and M$? And people are surprised? Microsoft has never done phones well, and Dell has never done phones at all. Yeah, I want my first smartphone made by them.

    Not.

  • trife

    Said it before and I’ll say it again…..its a Dell. What can you expect? Of course I’m quite biased, due to having virtually every Dell product I’ve owned crap out on me in a major way. But I know I’m not alone in that sentiment, either.

  • trife

    Said it before and I’ll say it again…..its a Dell. What can you expect? Of course I’m quite biased, due to having virtually every Dell product I’ve owned crap out on me in a major way. But I know I’m not alone in that sentiment, either.

  • trife

    Said it before and I’ll say it again…..its a Dell. What can you expect? Of course I’m quite biased, due to having virtually every Dell product I’ve owned crap out on me in a major way. But I know I’m not alone in that sentiment, either.

  • gammer2010

    Dell + Microshaft + Ontime Delivery = FAIL