Software Update Available For Sidekick 4G Owners, Bug Fixes Within

T-Mobile Sidekick 4G owners have been waking up for the past few days to an alert to a software maintenance update that fixes bugs. The update began going out sometime overnight on July 21st and will be delivered in waves over the next few days. This is NOT an Android update to Gingerbread sadly but a maintenance update which will squash some bugs and provide enhancements based on customer feedback. You should accept this update because T-Mobile says it will “improve your experience with the device.”

T-Mobile

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  • This post will be very informative for the people because many people doesn’t update .

  • This post will be very informative for the people because many people doesn’t update .

  • Brandon Dean

    I wish they would’ve just did this with the G2X, send out a software patch to fix issues first. Because a lot of people are enamored with Gingerbread, and not paying attention to whether their issues are resolved completely.

    I’d rather a patch, because then its an update whose primary goal is to fix problems.  

    • Scott

      Thats assuming that this patch actually DID fix any problems that we’ve been having with the SK4G. So far, no work as to what bugs they are “improving”

  • Brandon Dean

    I wish they would’ve just did this with the G2X, send out a software patch to fix issues first. Because a lot of people are enamored with Gingerbread, and not paying attention to whether their issues are resolved completely.

    I’d rather a patch, because then its an update whose primary goal is to fix problems.  

  • Tito!

    I tweeted this in! :)
    First, person complains on T-Mobile support forums, now here?
    I Got mines just the other day, it sends pretty great. Seemed a lot smoother & faster. With a slow of the processor but that may be due to cache & app space.
    I have yet to master reset to test this, but I’m sure that why it is, I’m too lazy.
    You may now deactivate track pad sensor.
    New Books app.
    “Error playing media” bug fixed.

    Why are people complaining that there were many bugs? there wasn’t.

    • Trisha

      Those who got the phone earlier and got an update have noticed bugs that weren’t there before…I think.

    • Trisha

      Those who got the phone earlier and got an update have noticed bugs that weren’t there before…I think.

  • Tito!

    I tweeted this in! :)
    First, person complains on T-Mobile support forums, now here?
    I Got mines just the other day, it sends pretty great. Seemed a lot smoother & faster. With a slow of the processor but that may be due to cache & app space.
    I have yet to master reset to test this, but I’m sure that why it is, I’m too lazy.
    You may now deactivate track pad sensor.
    New Books app.
    “Error playing media” bug fixed.

    Why are people complaining that there were many bugs? there wasn’t.

  • Darodriguez07

    I downloaded the software update thiinking it was gonna somehow make my phone better. but it didnt. everytime i turn my phone off from sleep it starts to act weird. my text messages arent going thru . my phone calls are being made. the bad thing is if i try to do anything is quits the app turns black AND ACTS WEIRD. smh anyway i can reset it to what it used to be?

    • Anonymous

      Same here

  • Darodriguez07

    I downloaded the software update thiinking it was gonna somehow make my phone better. but it didnt. everytime i turn my phone off from sleep it starts to act weird. my text messages arent going thru . my phone calls are being made. the bad thing is if i try to do anything is quits the app turns black AND ACTS WEIRD. smh anyway i can reset it to what it used to be?

  • Anonymous

    This update caused more problems than it solved

  • Nissa

    This update made many, many more problems than it had. My SK runs a lot slower now, texts dont get received or sent, and its just really glitchy. This needs to be fixed soon -_-

    • Anonymous

      AGREED!! Its almost like I’m using the behold 2 again damn it tmobile why the problems? I was fine dealing with touch screen turning off every now and then because of the trackpad but damn now my apps are force closing my device isn’t responding black screening hardware buttons glitching home button doesn’t work… gah!

  • Jerseyfresh6

    My phone was all good until this update. Now my phone lags! Runs super slow! And keeps freezing so I have to pull the battery!.

  • Heroatf

    Glad I rfead this first have been avoiding the update 4 a couple days now I had a similar problem wit the cliq so was weary of tmo fix

  • Heroatf

    Glad I rfead this first have been avoiding the update 4 a couple days now I had a similar problem wit the cliq so was weary of tmo fix

  • Singleton_willie

    Updated mines last night, seems buggy, while on the internet and some apps, phone just freezes and pops up with google framework not working, or just goes back to the homescreen. Text messages and mms are being sent out slower and received slower. I will be giving tmo a call tomorrow. This needs to be resolved

    • Jerseyfresh6

      I am having the same issues with my phone this update made my phone super slow and always freeze.

    • Anonymous

      mine hasnt been freezing and I did the update. i might have noticed text messages sending slower, but its by like a second. if youre really unhappy you should probably do a master reset. maybe after that the update will come to you again and you can try updating again. maybe itll work out better for you. but for now, unless you wanted to rollback to the stock firmware by some means, master resetting would probably be best.

    • Anonymous

      mine hasnt been freezing and I did the update. i might have noticed text messages sending slower, but its by like a second. if youre really unhappy you should probably do a master reset. maybe after that the update will come to you again and you can try updating again. maybe itll work out better for you. but for now, unless you wanted to rollback to the stock firmware by some means, master resetting would probably be best.

  • Anon

    How do I refuse this update?

    • Anonymous

      when it pops up on your screen just dont hit accept and dont install.

      • Anonymous

        then there will always be that little notification in your status bar

    • Anonymous

      when it pops up on your screen just dont hit accept and dont install.

  • Ransackfester

    I didn’t have any problems before the update and I don’t have any after. Becareful what crap apps you install on your phone

  • Nick Vezmar

    No problems here with my update, been running for over a few hours. No noticeable slow downs or freezes. Be very weary of what you download on your phones. I would also monitor your program usage and try to eliminate as many background programs running as possible.

    Naturally though, with all updates, they end up releasing a secondary update that fixes these problems experienced by the first update.

  • Kooperdoper

    Update sucks before my phone worked great i was happy with it now it freezes and can hardley do anything without having to select it three times. Goes back to main menu at its own pleasing and will go back to message menu in the middle of a text. Very annoying. 

  • Kooperdoper

    Update sucks before my phone worked great i was happy with it now it freezes and can hardley do anything without having to select it three times. Goes back to main menu at its own pleasing and will go back to message menu in the middle of a text. Very annoying. 

  • Miss Chas

    Im getting my update today and very scared??? i updated it before even reading these comments and im super scared for whats going to hapen with my sidekick.

    • Miss Chas

      AWESOME we have a new book app!!!!!!

    • Miss Chas

      AWESOME we have a new book app!!!!!!

  • Itsjords

    My sidekick 4g is unlocked and i am using it in Australia, is there any other way i can receive this update??

    • Enedinh27

      You dont want the update its horrible

    • Enedinh27

      You dont want the update its horrible

    • Enedinh27

      You dont want the update its horrible

    • memo28594

      Yep go to t mobile forum there is a manual update …then u can update ur phone

  • Itsjords

    My sidekick 4g is unlocked and i am using it in Australia, is there any other way i can receive this update??

  • Anonymous

    Did the update, let it settle in, and then factory reset it.  Seems fine here and my wife (it’s her phone) actually made it through a whole day without the damn screen freezing and needing a battery pull.  That is a substantial improvement over what it was.  Hopefully it will continue to function better now

  • Anonymous

    Hello,everyone,sorry take your time a min,show a good fashion stuff

    website —— www (vipstores) net —— you can input on your web there,if you

    do know how to do,you can click my username and you will come

    our company website,maybe you will find something your like,thanks!

  • My brother got this update and just like everyone else his phone is basically useless. crashing, texts don’t come or go, really glitchy…c’mon T-mobile!

  • EnedinH27

    Once I updated my sidekick my phone has been freezing alot nad wont load sometimes please update again

  • EnedinH27

    Once I updated my sidekick my phone has been freezing alot nad wont load sometimes please update again

  • EnedinH27

    Once I updated my sidekick my phone has been freezing alot nad wont load sometimes please update again

  • H-2201

    Is there any way I can unupdate it or sumthin?? My fone freezes a lot now and msgs don’t get sent or received too many times.. I had no problems before the update

  • taysomebody

    hate it!

  • memo28594

    This update cause more problems my phone freezes all the time…..

  • Krisvogel11

    The Update is fucking bullshit just makes my sidekick run slower have to constantly turn it off and on again wtf

  • 21mfranco

    Dear TMOBILE. PLEASE please fix this. Worthless update. This phone is worthless. Its just as worse as the tmobile G1. What is this. I spent money to upgrade from the G1 thinking I can. Get rid of my troubles by upgradin to sidekick 4g. I used to like my sideick4g… now I hate it. What is this??? This some illuminati shi**. FIX THIS ASAP. Even the sidekick lx, 3 etc are way bettr and faster…. and responsive then this crappy phone

  • dissapointed.

    This new update ruined my phone. And I liked the network data switch on the long press power button! My phone has slowed to an impossible speed, where The touch screen stops working and I have to restart the phone. It’ll randomly just stop or freeze up compltely. Someone called me and I had to watch the call go to voicemail because I couldn’t answer the phone due to it freezing. I got a text and the ring wouldn’t stop because I couldn’t et the phon to go to my notifications. Sometimes on silent mode it still plays the ringtone. And worst of all the keyboard reaction is sooo slow! I end up skipping letters because I txt too fast and it becomes highly inconvenient when I realize I haven’t spelled certain words correctly. This phone was the greatest thing to me. Now its being replaced with hopefully a downgraded sidekick mainly because tmobile doesn’t know what’s wrong with it. So dissapointed! Btw why hasn’t gingerbread come out for this phone? It has the hardware for It! :(

  • Trisha

    Before the update, my phone worked PERFECTLY. I was so impressed with it after my Blackberry Curve. But then the update came. Now my phone lags, the screen freezes daily to the point of having to restart it. Yesterday it froze on the “Places” app, which I clicked on by mistake, and drained the battery. Recently it started to go back to the messages page or to the home screen when viewing a text. Also the phone has been doing the same thing with the Dialer. These and numerous other bugs need to be fixed NOW. I cannot afford another phone and am going to be a college student with a need to communication. I can’t be dealing with a phone with a mind of its own.

    • Jeff

      im with you trisha, same issues! its so stressfull!

  • Trisha

    Oh and another thing: I do not like the random restarts or freezes to update the phone for social media and time/date, etc. Is there any way to set a time for this to happen?

  • Trisha

    Oh and another thing: I do not like the random restarts or freezes to update the phone for social media and time/date, etc. Is there any way to set a time for this to happen?

  • Pira

    My phone used to be stupid after the update, but after a few days it got itself together and just works again :) just wait after and I’m sure your phone will straighten itself out

  • Csique

    sidekick 4g, i thought i’d be so super hyped on a phone this “cool”. syke, t mobile you disappointed me like every single fucking phone i’ve ever owned from you. my phone freezes, goes to homepage when i try to view a text, flips through pages on its own, disappears from numerous apps back to the homescreen, and my touchscreen will frequently not work.

    case and point; i hate you t mofuckin’drama

  • Csique

    sidekick 4g, i thought i’d be so super hyped on a phone this “cool”. syke, t mobile you disappointed me like every single fucking phone i’ve ever owned from you. my phone freezes, goes to homepage when i try to view a text, flips through pages on its own, disappears from numerous apps back to the homescreen, and my touchscreen will frequently not work.

    case and point; i hate you t mofuckin’drama

  • 21mfranco

    CAN SOME ONE FIX AND RESOLVE THESE SIDEKICK 4G PHONES PLEASE.

    KILLUMINATI. T-mobile Sidekcik 4G SUCKS WITH THIS NEW UPDATE.

    NUFF SAID. I HATE WASTING MY MONEY LIKE THIS.

  • Bbr1157

    its september 9th and i still havent recived  the update for my sidekick what can i do
    /

  • Bbr1157

    its september 9th and i still havent recived  the update for my sidekick what can i do
    /

  • Bbr1157

    ???

    • Mzxbm

      Are you sure? Check your “about phone” under settings and see what firmware you are running. Should be 2.2.1 Baseband T839UVKG2. That’s the most recent.

  • Mik62998

    i got the update but nothing happened

  • Tsecrest1986

    I never got the update and my phone sticks! I was a big fan of sidekicks but now this phone really changed my mind. I have so many problems with it..

  • Jzerolo80

    PATCH THIS PHONE!!

  • Chris07060

    I can’t send texts from my sidekick, I can only receive and it’s pissing me the f off. Help?

  • Jared15h

    This phone runs so slow please make it faster its so Fucking slow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Codyryanlewis

    i have the firmware T839UVKG2 (Froyo) ; There are so many problems with this phone, and i have contacted T-mobile and Samsung both; but yet, I’m stuck with this phone that, touches by its self, calls people its self and also can’t even make a call because of the phones problems, literally this phone is so not worth the money i paid. take it from me, I have had all the sidekicks and this one by far SUCKS. They either need a new update ASAP, or this phone is being recycled, and im buying a newer one.

  • Jake martinez

    constantly restarts or wont access at all
    freezes
    exits out of apps when im halfway using them
    wont work when i use the touch screen at some, i mean most of the time
    slow
    uncontrollable bugs
    i mean my friend dropped his yet his still works like its brand new, wth
    im a highschooler, and the one with onfo about homework when people need and more, i need a fone that can keep up with out failing, personaly, i regrett this gift some, or most of the time
    either fix or youre gona lose alot of customers

    • Adam

      I’m sorry, first of all learn how to use grammar correctly. Second of all oh no your in high school you need to have a phone that keep up? Dude shut up and get a bigger memory card. Your holding a miniature computer in your hand with a 2 GB memory… and how many texts/contacts/apps do you have on your phone? Yeah it will freeze and glitch until you expand memory. Now for the spelling fixes in your shitty complaint. 

      *exits out of apps when I’m IN THE MIDDLE of using them*
      Ok, next one isn’t a spelling or grammar error its just you being dumb. Dropping your phone doesn’t mean it automatically breaks… just an fyi. 
      already pointed out that your high school comment was retarded…. oh my favorite line!!!
      *phone* “keep up without failing” doesn’t grammatically make sense your grammar is just shit. and I’m pretty sure a second grader can spell regret correctly.(and you also have spell check on the computer) If you wanted that last sentence to make sense or even be readable it would have to be written something like this: “I need a phone that can function when I need and want it to. (notice the period here, it expresses that you have completed a thought and keeps you from making a dumb mistake like writing a run-on sentence on a public area) Personally, I regret this gift most of the time, (some, or most… that just doesn’t make sense your contradicting yourself and making yourself sound ignorant) and I think that you should work on fixing these problems (as stated before to fix it get a bigger memory card) or you will lose a lot of customers (notice the spelling/grammar errors I fixed here youre is a conjunction and should be written as you’re, gonna isn’t even a real word… slang makes you sound stupid… plus the fact that you spelled a slang word wrong makes you sound even dumber. I’m sorry if I sound like a grammar nazi, however after reading this review… I either had to do this, or slaughter a litter of kittens.

      • Samantha

        It’s funny how the person trying to correct grammar uses the wrong form of your. I hate when people can’t spell or form sentences just as much as you, but if you’re going to go around and try to be a grammar troll, check yours first.

      • Thelivesayfam

        Who cares if the person doesn’t use proper English? They have a legitimate complaint about a phone, that is what this forum is for, not to to correct each other’s grammar so you can feel better about yourself. If you want tobe able to do that go become a teacher and make students feel stupid because apparently that makes you feel better.

      • Ateteezgirl

        That was hilarious! Touche

      • Moneyisthemotiveinc

        Really? All of this just to correct someone? That’s pretty high school if you ask me. You must have nothing better to do, and being the fact you pointed out his computer has spell check ( which I’m sure you wouldn’t know for a fact ) spell check is most likely what made you actually sound somewhat intelligent. Sorry sweetie but only a real dumb ass would write that much just to correct some one. Any spelling or grammar errors in this wise guy?

  • Mike laurel

    I mean none of these updates, threads, patches, or ect. work
    sidekick 4g? well its sidekick, 4get it

  • Lora_humphreys

    I have had this phone since it has came out id be damned if it worked good til my days was up to return it half the time it won’t work moves by it self does everything by its self sometimes more often then most I can’t even use it.. I try to update but it says no firmware I payed full price for this phone and it has been the worse investment ever. I hate its a piece of shit!

  • Carlsjr007

    When this update came out it completly messed up my phone and a few weeks of suffering and hoping it would fix i found out a way to make it go back to normal. Just go to youtube and type “how to ODIN sidekick 4g”. It pretty much erases the update and all your apps but its worth it. And you can even go back to how it was after the update. It was so annoying having to restart my phone every single day and this stopped it :D

  • Gmbler212

    I’ve read through most of the posts here and I can truly say I have all the problems mentioned here…freezing, lagging, screen moving on its own, viewing messages then just returns to home screen, ghost touching a point on the screen where it starts selecting touches so on and do forth…this is bxll shxt! Got a update 2 days ago and kI have to pull the battery out more than ever! Come onT mobile WTF! Sidekick 4g

  • Bmxguy

    When i first got the phone, it worked amazingly, i thought the phone was perfect, then i updated it, and i cant even use it anymore. Completly froze the phone, screen wont turn on for at least 10 minutes, when it DOES come on (hardly ever happens now) it takes so long to send a text or call someone. And now, the touch screen wont work. Wish i never did that update…

  • Rjbollwegphd

    I hate this fking sidekick4g… totally pos! Tmoblie tech support are no better solving this ongoing problems with phone freezing up and battery pull out to reset it DAILY!… will break my contract without paying as they did NOT provided the service that I’m paying for…

  • Elpablon702

    Yeah I’m having a lot of these problems….. I think they should fix it soon or give the people back there money…We should keep pressuring tmobile

  • MA2kjR

    yea im having the same problems!! IT SUCKS!
    the side kick is my favorite phone ..but the sidekick4g has too many problems and it laaaaggggssss……!

  • Brettbeneda

    Okay I have spent about an hour or so reading these, I have had lag and reboot issues, force closes. No ghost touches or random calls, just lag and freezes, its functional just irritating. Sorry peeps. I have froyo but not experiencing the same problems.

  • Headswillroll17

    so can i like  get a new phone? i downloaded the update as tech support suggested and it still sucks and messes up!!! Boo TMOBILE BOO!!! Obliviously Samsung can NOT make good touch screen phones, the sharp sidekick and motorolla sidekick were way better so if yall are thinking of making a 2012 sidkeick Id go with one of those brands, I think Nokia could make a pretty B.A. sidekick as well. Samsung sucks, This phone feels and works cheaply, unlike my monthly phone bill I’m paying for a phone that doesnt even work… that not cool so hook me up with a better phone. ALL IVE SEEN IS BAD REVIEWS SO GIVE US ALL WORKING PHONES BEFORE THERE IS SOME TYPE OF LAWSUIT.
    thanks,
    My email is headswillroll17@gmail.com (you can send me info about the new phone I shall receive)
    -Andrew

  • tes

    Same annoying problem.. this issue needs to be fixed!!!

  • Pearlbeserra

    My Sidekick 4g sucks!! I hate it with a passion! i paid so much for my phone & for what for it to go slow and lags & it always deletes my numbers when i turn on my wifi. i don;t think ANYONE should WASTE there MONEY on this phone! Not Worth it. My touch screen doesn’t always work only when t feels like it & taking pictures on it sucks as well! Bad Phone Bad Phone! & T-Mobile Sucks by the way i rather go back to Verizon Or At&t!

    -Pearl

  • GOMEZ

    where can i get the software update if I’m no longer a tmobile customer? my sidekick is unlocked

  • Kevin367

    This phone is horrible especially for the money they charged for it. Had it less then a year and already the speakers dont work, if i unlock it a certain way it calls one of my contacts and the touch screen doesnt even work most of the time. Do not purchase this phone it’s horrible, such a let down.

  • Isiahmkelly

    Where do you go to get the update?

  • This phone is bullshit do getting a new phone for my bday next month

  • Breemorawz

    My phone lags… Wont recieve pictures… :// wtf i love this phone!! Fix it!!!

  • sdbfibfskjhbfhusbfksjbf

    My side kick 4g LAAAAAAAAAAAAAAAAAAAAAAAAGS it does alot of ghost things and it freezes way too much, I wish i hadnt got this phone. I’m going to iphone

  • Zelly

    Gawwwwd. I really wish I checked out these reviews for the sidekick before i got it -_____-.
    Basically same problems with it, lags like hell, force closes almost anything i on the phone like dialer, messages, web, games EVERYTHING. Ahem, i been trying to root it but apparently gingerbreak and z4 apps and other similar ones do not root, in other words i need a computer. Without being rooted this P O S phone isn’t worth a damn penny nor worth the bill including data blah blah blah.

    Pros :Looks real nice, hella built in memory, its got flash player which is nice, the OS would have been nice if it actually function the way it should
    Cons: All apps force close at some point, touch screen fails occasionally, phone blacks out and resets, more difficult to root, battery life is terrible, likes to do things like it has a mind of its own..and out of spite >.>

    Weeelllll, unless you plan on rooting this phone forsure, STAY AWAY! Save yourself from this pain.

  • Owenf

    Lag problems,
    touch screen problems…
    batteries suck, now it’s overheating all the time and I constantly have to watch it while I’m charging it so the batteries don’t fry.
    Turns on and off by itself.
    Like honestly… I’m about to throw this phone to the dam wall….

  • marisolrios

    I HAVE NO OTHER WORDS THAN THIS “THE SIDEKICK 4G IS THE WORSTTTTTTTT PHONE EVER” TMOBILE REALLY NEEDS TO STEP IN AND TRY TO REPLACE US OWNERS WITH NEW PHONES! I REGRET THE DAY I SPENDED MY MONEY ON THIS P.O.S I HATE ITTTTT IT EVEN MAKES ME CRY PLEASE TMOBILE DO SOMETHING ABOUT IT!

  • darrian

    I hate this phone! It always freezes it always presses buttons by its self the screen never works I thought it was just the phone so I ordered a new one and its all the phones my friend had it to and did the same shit to him ! This phone sucks and can’t wait to get a new phone I will never ever recommend this phone to anyone!