T-Mobile To Help Customers Affected By Cliq XT Update Debacle

We’re a little short on details for this one, but we’ve received word (and the above image) that T-Mobile is sympathetic to Cliq XT users who are now learning their Android devices will remain stuck on current versions. Customer Loyalty Teams have been given specialized authority to work with the affected customers in an effort to save those customers. Details are short on what exactly the offer is, is it a free upgrade? Early Upgrade? If any Cliq XT customers call and find out, let us know below otherwise we’ll update the post when we hear something new!

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  • Good on T-Mobile! They were also screwed by our “pals” at motorola and perhaps they will be a bit more demanding and forceful in their dealings with them regarding what moto puts on the phones and their ability to upgrade them.

    • Guest

      Motorola is Verizon’s ho, no Tmo’s, I wouldn’t ever expect anything but extreme subpar performance and models offered up.

  • Tyrone M Jackson

    Any word on whether T-Mobile will finally admit that “soon” being greater than 9 months to roll out 2.2 for the myTouch 3G Slide means they can’t make it work, and they need to replace all Slides? Their marketing people are still falsely advertising that the Slide has 2.2 & WiFi Calling, when it does not.
    http://mytouch.t-mobile.com/mytouch-3g-slide-features#/apps

    • Viper89ea

      No phone left behind yea right

    • Ssharpton

      I am sure it isn’t that they can’t get it work. If you don’t mind rooting and custom roms, you can run Cyanogen Mod and have Gingerbread already or even Froyo on your Slide. It can run it, it has been done.

    • jcj

      well where does it say wifi calling? maybe you should just be patient, slide was out before promise of updates every 6-9 months anyway. Why force companies to rush updates and get crap. wait for it and let them get bugs out of it. quit whining and wait!

  • IlovemehsomePHONES!

    Meh, lol the most they can do is ofer a early upgrade.

  • Anonymous

    If it’s an upgrade, it better be an exceptional upgrade…just not anything thrown at them in a quest to keep them–might even make the owners of the CliqXT even more pissed. They better do it right; they better come through…

    So does that mean that if you are not yet qualified to be branded as a “loyalty customer” and you possess the CliqXT, you are S.O.L? That will not be wise now, would it…

    On the other hand though, personally I think everyone becomes a “loyalty customer” as soon as they realize they have to do something to keep you as a client. It’s a sales ploy!! Whatever works I guess…

    • serah

      i’m with you on that heh… what if we don’t like their offer? can we get out of the contract w/o paying early term fees??

      • Jack

        No. The purchase of a phone, either at full retail or subsidized, does not constitute a guarantee from T-Mobile that the device will be updated. That is the main discretion of the manufacturer, with some input from the carrier. Its not tmos duty to “make it right”. they are doing it because they do care about their customers. If you feel differently, try out VZ or sprint and see how their reps treat you and care about you.

        • willis

          @Jack – i have been with sprint and verizon before going to tmobile. sprint was lame and i did not get service at my house so i went back to verizon. they were great and i was insanely happy with my lg env touch but we switched to tmo and these phones after being promised an upgrade by the tmo reps and for the fact that you can use tmo in the UK where my spouse is from. the cliq xt is a piece of crap. i don’t have a problem with their customer service, i do have a problem being lied to and i do have a problem with this junk phone they sold me.

          and @Aerofanbig – my phone BARELY texts, i am having major issues with it freezing and not allowing me to text until it sits there untouched for about 10 mins. then it stops being stupid and allows to me use the touch screen. Tmo should research the phones they sell more carefully. Verizon offers (or at least they used to, since i am not with them any longer obviously i don’t know…) the “new every 2” thing where you could you get an upgrade usually for free or at a very discounted price every 2 years.

        • willis

          @Jack – i have been with sprint and verizon before going to tmobile. sprint was lame and i did not get service at my house so i went back to verizon. they were great and i was insanely happy with my lg env touch but we switched to tmo and these phones after being promised an upgrade by the tmo reps and for the fact that you can use tmo in the UK where my spouse is from. the cliq xt is a piece of crap. i don’t have a problem with their customer service, i do have a problem being lied to and i do have a problem with this junk phone they sold me.

          and @Aerofanbig – my phone BARELY texts, i am having major issues with it freezing and not allowing me to text until it sits there untouched for about 10 mins. then it stops being stupid and allows to me use the touch screen. Tmo should research the phones they sell more carefully. Verizon offers (or at least they used to, since i am not with them any longer obviously i don’t know…) the “new every 2” thing where you could you get an upgrade usually for free or at a very discounted price every 2 years.

        • Brizzleboiwndr

          You can upgrade with t-mobile every twenty two months, and even by the 18th month you get a great discount on the device. If you are not happy then call and cancel and go back to paying more.

      • Jack

        No. The purchase of a phone, either at full retail or subsidized, does not constitute a guarantee from T-Mobile that the device will be updated. That is the main discretion of the manufacturer, with some input from the carrier. Its not tmos duty to “make it right”. they are doing it because they do care about their customers. If you feel differently, try out VZ or sprint and see how their reps treat you and care about you.

      • Jack

        No. The purchase of a phone, either at full retail or subsidized, does not constitute a guarantee from T-Mobile that the device will be updated. That is the main discretion of the manufacturer, with some input from the carrier. Its not tmos duty to “make it right”. they are doing it because they do care about their customers. If you feel differently, try out VZ or sprint and see how their reps treat you and care about you.

      • Guest

        does your phone still make calls and text? is web browsing data still available? If so, you’re not going to get out for free. The phone still does what it is supposed to do. Tmo is REALLY going out on a lumb to even offer early upgrades, noone has a “right” to an upgrade. No other industry in electronics at all, offers software upgrades as frequently as the mobile world. Sony isn’t going to swap your big screen because the new model has a faster refresh rate, so really there is no reason to expect and demand upgrades or complain when they don’t happen and think that somehow violates the contract you have with Tmo. If you can still call, text and access data, they’re holding up their end.

        • dt

          before I sold mine to gazelle.com, I’d answer…it makes calls (after long delay), it can’t pick up calls (because of said delay), texting was ok and browsing was slow and it was difficult to get wifi sometimes

    • Customer Loyalty is a department at T-Mobile… not a class of customer.

  • Lubbalots

    F this cliq crap. Hearing Verizon may get Sony xperia play. Damn tmo, they’re useless!

    • Anonymous

      Yes cause we all know how amazing Sony smart phones are.

      • yyevo

        The only thing Sony has done right since the Walkman is the Playstation. And I think they just got lucky with the PS One.

        • dt

          you know the psx was designed for microsoft but they decided to cancel the plans so sony ended up selling it themselves

      • yyevo

        The only thing Sony has done right since the Walkman is the Playstation. And I think they just got lucky with the PS One.

  • Anonymous

    They’ll probably offer the LG Optimus T……If i were a current Cliq XT owner, i’d want the Defy or the Cliq 2…
    The Defy is scheduled to get froyo fairly soon.

    • Anonymous

      Having used both the Defy and LG Optimus T. The Defy is nice but has motoblur and its slower than then LG device. Either is better than the Cliq XT.

      So if you own a Cliq and T Mobile is good on this offer, better take advantage of it.

    • c00ller

      Trust me, if you were a current Cliq XT owner you would NOT want anything made by Motorola again. Much better off with an HTC.

    • c00ller

      Trust me, if you were a current Cliq XT owner you would NOT want anything made by Motorola again. Much better off with an HTC.

    • jcj

      rumor is optimus t is slated to get gingerbread 2.3 at some point

  • Blablabla

    Honestly 2.1 would run like garbage on the xt so I don’t know why anyone is complaining anyways. Root it and run a custom rom instead.

  • At least them as a carrier will try to help the customer’s out to any extent they can. Other carriers wouldn’t give a d**n & would just be like “Oh Well…” & you’ll be stuck to deal with the phone’s issue’s on your own. Good job T-Mobile (for whatever you plan to do for the customers affected with this issue, bad job Moto, bad job).

    • Aerofanbig

      If this was Verizon we were talking about, Moto would be bending over backwards for its customers. Just have to face facts, buying a Motorola phone on Tmo is a risky proposition. Stick with HTC and people would be golden

      • Skozsert

        That’s exactly it. Tmobile is Motorola’s customer and if you expect
        Motorola to support their phones it would have to be because Tmobile stepped in and made them, How about a public statement that they will no longer carry phones from manufacturers that drop support like this?

      • Skozsert

        That’s exactly it. Tmobile is Motorola’s customer and if you expect
        Motorola to support their phones it would have to be because Tmobile stepped in and made them, How about a public statement that they will no longer carry phones from manufacturers that drop support like this?

      • Skozsert

        That’s exactly it. Tmobile is Motorola’s customer and if you expect
        Motorola to support their phones it would have to be because Tmobile stepped in and made them, How about a public statement that they will no longer carry phones from manufacturers that drop support like this?

      • Skozsert

        That’s exactly it. Tmobile is Motorola’s customer and if you expect
        Motorola to support their phones it would have to be because Tmobile stepped in and made them, How about a public statement that they will no longer carry phones from manufacturers that drop support like this?

      • At the same token, at least T-Mobile is actually doing something. They don’t necessarily have to do anything, because those people bought the phone, not them. They could be a inconsiderate carrier, & be like “oh the h*ll well…*, but they aren’t. So people should be appreciative. I highly doubt it’s because of T-Mobile why keyword “MOTOROLA” is the way they are with the phone’s on T-Mobile. I believer if T-Mobile could do so they would. I think that T-Mobile just got a low-end Android, & low-end Android in itself is not a priority for Motorola, so they don’t really care. Or I think that Motorola actually did try & unfortunately even though they wanna they failed! T-Mobile however the great carrier they are is picking up Motorola’s crap, & giving it’s customer’s roses by offering to assist them in some means. Phrase of the day: be appreciative.

    • Aerofanbig

      If this was Verizon we were talking about, Moto would be bending over backwards for its customers. Just have to face facts, buying a Motorola phone on Tmo is a risky proposition. Stick with HTC and people would be golden

    • Aerofanbig

      If this was Verizon we were talking about, Moto would be bending over backwards for its customers. Just have to face facts, buying a Motorola phone on Tmo is a risky proposition. Stick with HTC and people would be golden

  • How about offering other Android handset with $200 off even off contract?
    This would be much better than to let customer go due to XT’s fiasco.

  • T-Mobile is the best. I had more than enough trouble with the original Cliq running the 2.1 update it got in November. It ran like crap and had a serious problem with DNS resolution via mobile network and wifi – it would only work over one. After I went through six Cliqs in eight months for failed keyboard backlights and other issues, T-Mobile offered me a full upgrade without extending my contract, and even allowed me to use the BOGO offer over the holidays to get myTouch 4G’s for me and my wife. My line wasn’t technically elligible for the offer, but they made it happen anyways. Tmo is the best at taking care of customers.

  • T-Mobile is the best. I had more than enough trouble with the original Cliq running the 2.1 update it got in November. It ran like crap and had a serious problem with DNS resolution via mobile network and wifi – it would only work over one. After I went through six Cliqs in eight months for failed keyboard backlights and other issues, T-Mobile offered me a full upgrade without extending my contract, and even allowed me to use the BOGO offer over the holidays to get myTouch 4G’s for me and my wife. My line wasn’t technically elligible for the offer, but they made it happen anyways. Tmo is the best at taking care of customers.

  • Lubbalots

    Now this free phone sale coming to tmo tricking people get locked in their service and complain later like me tmo doesn’t offer new awesome phones like other carriers.

    • Anonymous

      First off, punctuation is free, use it. Second, the MyTouch 4G, G2, and soon the LG 2X and Pyramid are all top end phones.

      • Lubbalots

        I any those new phones coming to tmo USA. My touch 4G and G2, nothing fancy to look at and outdated.

        • Hutchlarry2010

          Dude name any phone out that can compete with those to phones. I’m willing to bet my G2 is faster then most of the phones coming out plus how are they out dated please do us all a favor and just shut up

        • Andr0d

          Nexus S

        • Aerofanbig

          which is only 3G

        • Aerofanbig

          which is only 3G

        • Aerofanbig

          which is only 3G

        • Aerofanbig

          which is only 3G

        • Anonymous

          The MyTouch 4G is not outdated by any measure. It has the most RAM of any phone currently on the market, gets just as fast an internet connection as any other 4G phone, and can only be beat in the graphics department by the hummingbird processor, and then not by much.

        • jcj

          Vibrant, Froyo 2.2 and 16GB internal memory

        • jcj

          Vibrant, Froyo 2.2 and 16GB internal memory

        • jcj

          Vibrant, Froyo 2.2 and 16GB internal memory

        • Brizzleboiwndr

          Really. Are you serious. Were you born yesterday. Did you just leave your mother’s fetus. Name another phone that is running Android 2.3 Besides the Nexus S. They MT4G, and the G2 Are running Android 2.2.

      • Anonymous

        Your right, but you can go slinging around rumored phones like that.

      • Aerofanbig

        3rd, EVERY carrier “locks” people into contracts for their service to get reduced price phones lol thats just the way it works. Tmo isn’t doing anything different

      • Aerofanbig

        3rd, EVERY carrier “locks” people into contracts for their service to get reduced price phones lol thats just the way it works. Tmo isn’t doing anything different

  • Lubbalots

    Now this free phone sale coming to tmo tricking people get locked in their service and complain later like me tmo doesn’t offer new awesome phones like other carriers.

  • Havoktek

    BRAVO TMO, BRAVO, do what others call insane and you will lead the way!!!
    Love my Magenta….

  • Havoktek

    BRAVO TMO, BRAVO, do what others call insane and you will lead the way!!!
    Love my Magenta….

  • pirateship

    Guys: It’s a free bluetooth headset from Motorola if you agree not to cancel. Basically, agree to whatever they give you for threatening to cancel (and probably sign a new contract), and you get transferred to Moto where they throw in your free headset.

    Nowhere near as good as the free upgrade people are asking for, but still more than anything Samsung ever did for its Behold 2 customers.

  • Kathy

    I would certainly appreciate any advice in getting connected to the correct specialist. I called today and was just quoted upgrade dates, despite complaining that my daughter first had a Sidekick during the 2009 mess, and then got a Cliq XT. I asked about contract end dates and early termination fees and was only offered a contract-extending-upgrade on a different line that was eligible. I don’t want to go that route because our coverage is not great (only Edge data still, just on fringe of 3G/4G coverage).

    • Wesley

      Ask to be transferred to the “saves queue” or tell them you are so upset that you want to talk to someone about canceling your plan.

  • Kathy

    I would certainly appreciate any advice in getting connected to the correct specialist. I called today and was just quoted upgrade dates, despite complaining that my daughter first had a Sidekick during the 2009 mess, and then got a Cliq XT. I asked about contract end dates and early termination fees and was only offered a contract-extending-upgrade on a different line that was eligible. I don’t want to go that route because our coverage is not great (only Edge data still, just on fringe of 3G/4G coverage).

  • Spidey_geek

    Gee–Motorola makes a handset that won’t update(something still fairly new for phones–past phones were what they were from start to finish)–and it’s the carriers fault??? T-mobile has always done what they can to make the customer happy. But guess what–they are a FOR PROFIT company..

    Take your car back to the dealer after the next model comes out because it’s dated.now.

    Grow up.

    • It’s not like people were expecting an update just because there was a newer version of Android out in the wild, and it’s not like they were demanding even the latest version. Owners expected to get a year-old version of Android installed onto their phones. Motorola released the Cliq XT with 1.5 after 1.6 and 2.1 were already being shipped on consumer handsets, and they have maintained for nearly a year on their support website that an Eclair upgrade was going to happen. Cliq XT owners had been promised the ability to use Google Maps Navigation and Exchange support on their phones, and Motorola fell through on their promise.

      • dt

        don’t forget about angry birds. that requires 1.6 or higher

    • Skozsert

      If they’re going to lock you into a two year contract they should support the phone for the duration of the contract. Android phones rely on updates to maintain access to new apps in the market, a feature they heavily advertise. Motorola sees Tmobile as their customer, not us.

    • Skozsert

      If they’re going to lock you into a two year contract they should support the phone for the duration of the contract. Android phones rely on updates to maintain access to new apps in the market, a feature they heavily advertise. Motorola sees Tmobile as their customer, not us.

    • Osyrus68

      You can’t compare a phone that uses software that is constantly being updated and previous functions becoming obsolete and non usable to an automobile that does not update itself. Or maybe you have a Toyota prius. I’m sure those customers that ran into things because their car got a mind of it’s own shouldn’t be upset.
      If you have a warranty on said vehicle, and the vehicle decides to not work right AND the new model is out and ADDRESSED said issue, and car company x, dealer y, all tell you it’s not their problem and “hey! at least you were the first on your block to have awesomeness huh?”….
      If a company comes out and flat out tells you, you WILL get the upgrades, you WILL be able to use the functions you paid for , for the life of your (product/contract) and does NOT uphold that promise (read VERBAL CONTRACT) then it IS a problem. I will agree T-mobile on many occasions has done what they can while still trying to maintain said record profits, but they can still learn and adapt.What most companies can’t see past their nose on is a short term loss, could result in long term windfall. In the world of ever changing products, the people are what matter.

  • Spidey_geek

    Gee–Motorola makes a handset that won’t update(something still fairly new for phones–past phones were what they were from start to finish)–and it’s the carriers fault??? T-mobile has always done what they can to make the customer happy. But guess what–they are a FOR PROFIT company..

    Take your car back to the dealer after the next model comes out because it’s dated.now.

    Grow up.

  • Spidey_geek

    Gee–Motorola makes a handset that won’t update(something still fairly new for phones–past phones were what they were from start to finish)–and it’s the carriers fault??? T-mobile has always done what they can to make the customer happy. But guess what–they are a FOR PROFIT company..

    Take your car back to the dealer after the next model comes out because it’s dated.now.

    Grow up.

  • beej

    I just called for my wife’s phone (she has an XT). They offered free full upgrade. Too bad my wife’s too cheap to pay the $100 to get a better phone…

    • Willis

      a free full upgrade to what? and why would she have to pay $100 if the upgrade is free?

    • humanbagel

      can clarify what you mean by “free full upgrade?” i’m assuming that involves extending a contract, and getting full upgrade pricing even though you’re still under contract?

      • beej

        The CS Rep said that they would offer me a full upgrade (without extending my contract) at current prices. Not just partial. So I could get the MT4G for $100, the Defy for $100. Sorry for the confusion with my use of the word “free”–I can see how that’s confusing!

        I asked if the V-Day Two-Day sale would apply, and she said, “No.” But I’m going to give it a shot on Saturday anyway…

        • Ohhenry

          Screw moto, get the Mytouch 4g – hands down the best T-MO phone next to a G2 if you want a keyboard…hey wait, both HTC products!

        • Ohhenry

          Screw moto, get the Mytouch 4g – hands down the best T-MO phone next to a G2 if you want a keyboard…hey wait, both HTC products!

  • BigMixxx

    somebody really messed up on the behold II, they took notice. Looks like they are taking the right steps as the phone was touted as being good. I think this is a very good move on t mobile part, simply because, the cliq was NOT treated well, the Cliq XT was no better — AGAIN, YET the other carriers get more premium devices. Thank you t mobile. This looks like the other phone folks are finally on notice…

  • Pb35

    Before we start praising TMobile for helping us CliqXT users out let’s find out exactly what it is that they are offering to give us in order to keep us as customers. It seems like we are putting the cart before the horse here without actually knowing what it is that TMobile is actually going to provide us with. I’ll start praising them when i found it out it is a free upgrade to any of the smartphones being offered to other customers on the 11th and 12th. If it is just an upgrade to a Cliq 2 then why bother.

  • Pb35

    Before we start praising TMobile for helping us CliqXT users out let’s find out exactly what it is that they are offering to give us in order to keep us as customers. It seems like we are putting the cart before the horse here without actually knowing what it is that TMobile is actually going to provide us with. I’ll start praising them when i found it out it is a free upgrade to any of the smartphones being offered to other customers on the 11th and 12th. If it is just an upgrade to a Cliq 2 then why bother.

  • Pb35

    Before we start praising TMobile for helping us CliqXT users out let’s find out exactly what it is that they are offering to give us in order to keep us as customers. It seems like we are putting the cart before the horse here without actually knowing what it is that TMobile is actually going to provide us with. I’ll start praising them when i found it out it is a free upgrade to any of the smartphones being offered to other customers on the 11th and 12th. If it is just an upgrade to a Cliq 2 then why bother.

  • bkg.brett

    T-mobile is still selling this phone for $89. ouch

  • bkg.brett

    T-mobile is still selling this phone for $89. ouch

  • dj_voleur

    My wife just called T-Mobile…they’re offering full upgrade discount, no contract renewal…MT4G/G2 for $50…she’s getting a nice V-day present :-)

  • dj_voleur

    My wife just called T-Mobile…they’re offering full upgrade discount, no contract renewal…MT4G/G2 for $50…she’s getting a nice V-day present :-)

  • nobreak1970

    Same here I just got off the phone with “Customer Loyalty” and they told me that it’s not their problem but Motorola may be offering some compensation!
    I told them I was switching to Verizon and they said “sorry for the inconvenience.”

    Ridiculous.

    • nobreak1970

      UPDATE: They just offered my wife the maximum discount package…and a sincere apology for the way the one rep acted towards me.
      REDEEMED TMO!

    • nobreak1970

      UPDATE: They just offered my wife the maximum discount package…and a sincere apology for the way the one rep acted towards me.
      REDEEMED TMO!

  • Traumacodenow

    All this complaining and yet no one blames Android? Isn’t that the problem to begin with. They are just letting anyone make an Android device without putting any restrictions to device specs. And the consumer pays for it in the end. Fragmentation at it’s finest.

    • I concur. Android O.S should have AT LEAST 1 phone that has super specs that always will be upgraded by Google. But no, they don’t.

      • Skozsert

        Nexus series?

      • Jonathon

        Nexus one, Nexus S, Nexus whatever is next. Do you need another answer?

      • Anonymous

        You’re Clueless; Get Off My Internet!!!!!!

    • Aerofanbig

      you mean….blame Google? Its their software, Android is not a “company”. Like Microsoft is to Windows.

    • Anonymous

      You cannot blame Android for the fact that a manufacturer added their overlay and screwed up the ability to upgrade the phone. They do this to FORCE the customer to keep buying hardware. Android is Open Source for a reason, so that all can contribute and all can update. Manufacturers are driven by GREED…sell that hardware at any cost. Disablers, bootload/lockers…all are there for one reason to keep customers from upgrading those phones. I agree with the poster who said that the phone should last the life of the contract. I got a G2, rooted and ROM’d it immediately. I’m off the merry-go-round. My G2 is well built and I can upgrade it as long as the processor will run each new OS.

      • H8stylist

        the issue isn’t that the phone isn’t “lasting”, the issue is that the software isn’t upgradeable. if the issue is that the phone became unusable during the same contract, i would agree. however, this is not the case. i laugh at all those that scream and QQ over not getting their hs upgraded to the latest android (especially with google releasing 2-3 updates per YEAR) when other hs OS are bound to what they are purchased with. expect to get out of your contract or get a new phone for free cause your software is outdated? ben franklin said it best “common sense is not so common”

        • dt

          the problem with the xt was that it already had a dinosaur android (1.5) when it came out. 1.6 was available at the but there was a promise of a 2.1 update.

        • dt

          the problem with the xt was that it already had a dinosaur android (1.5) when it came out. 1.6 was available at the but there was a promise of a 2.1 update.

        • Anonymous

          The issue here is that the update was announced month after month by the manufacturer as “coming soon” but it never materialized. Eight months later while trying to sell the successor to the XT, they announce that the XT will in fact NOT be upgraded as the customers were led to believe. The inference being that it CANNOT be upgraded, all the while they are selling what is essentially the SAME phone overseas in the UPGRADED OS! http://shopping.pickl.kr/media/media_detail?item_id=21266

          And I disagree with you, it is not that your phone is BOUND to the OS it had at launch, it is that a decision is made to try to force you to remain there via tactics like disablers put into your phone so that if you dare upgrade it yourself, it goes back to factory specs! The other is to instill a fear of opening your own phone – again, so that you won’t upgrade it…You’ll just buy a new one. That is manipulation, plain and simple.. Clearly the phone has the innate ability to be upgraded as evidenced by their own version which we see overseas running the OS and, as also embarrassingly proven by developers who have rooted the phone and are running 2.1 just fine.

          The cell phone has evolved into being a hand-held computer. And just as I would not purchase a computer without keeping it up-to-date with the latest OS, so it is with my phone. The hardware and architecture can support it. There is simply a misguided notion that hardware manufacturers have allowed to prevail that new phones MUST be purchased each time a new OS is released. Not so. Simply update the software…just like your home computer – which is Android’s greatest strength. Bottom line, hardware manufacturers cannot make money if we’re not buying hardware.

        • Anonymous

          The issue here is that the update was announced month after month by the manufacturer as “coming soon” but it never materialized. Eight months later while trying to sell the successor to the XT, they announce that the XT will in fact NOT be upgraded as the customers were led to believe. The inference being that it CANNOT be upgraded, all the while they are selling what is essentially the SAME phone overseas in the UPGRADED OS! http://shopping.pickl.kr/media/media_detail?item_id=21266

          And I disagree with you, it is not that your phone is BOUND to the OS it had at launch, it is that a decision is made to try to force you to remain there via tactics like disablers put into your phone so that if you dare upgrade it yourself, it goes back to factory specs! The other is to instill a fear of opening your own phone – again, so that you won’t upgrade it…You’ll just buy a new one. That is manipulation, plain and simple.. Clearly the phone has the innate ability to be upgraded as evidenced by their own version which we see overseas running the OS and, as also embarrassingly proven by developers who have rooted the phone and are running 2.1 just fine.

          The cell phone has evolved into being a hand-held computer. And just as I would not purchase a computer without keeping it up-to-date with the latest OS, so it is with my phone. The hardware and architecture can support it. There is simply a misguided notion that hardware manufacturers have allowed to prevail that new phones MUST be purchased each time a new OS is released. Not so. Simply update the software…just like your home computer – which is Android’s greatest strength. Bottom line, hardware manufacturers cannot make money if we’re not buying hardware.

        • H8stylist

          when i mention that other hs are bound to the OS they are packaged with, i mention hs such as windows mobile (which has had a long history of not making the upgrade available for previously released PDAs or phones), blackberry, and even iOS does not guarantee that the upgrade will be available. sometimes they actually release updates to the current version of os but not drastic upgrades (such as windows mobile 6.5 to 7.0, or blackberry os 5.0 to 6.0).

          as for the whole computer analogy, your example helps prove my point. there are a lot of software upgrades to computers that require hardware upgrades before you can move to the more up to date software available (hard drive, ram, sometimes even processor if your computer is old enough). you just don’t notice it as much cause PC software is not advancing at the same pace as android OS.

          if you want to save yourself the heartache do one of two things when you buy a handset: 1) buy the handset for the version of OS that it came with and if they update it great! (keep in mind a lot of handsets that do try to upgrade over the old OS end up having additional problems appear) or 2) root your phone and keep it up to date as soon as it becomes available like some do hear on the forums.

        • Anonymous

          But with Android, we are not talking about hardware upgrades being required, are we? We are talking about upgrades being thwarted unnecessarily…and customers being duped into THINKING that they are required to buy new hardware to receive an OS upgrade. I will agree that if you *really* want to save yourself some headache, learn how to root your phone and take back your power, as I have done. I will never again be victimized by this fallacy that I have to buy new hardware every six months.

        • TalOrtRal

          Could not agree with you more NowVoyager. There are some staunch Tmo defender here (nothing wrong with that), but they want to put all the blame with Motorola or Google, where it doesn’t belong. When I was in the Tmo store looking for a phone, it wasn’t Motorola or Google who promised me the OS version would be updated “soon”. It was the Tmo salesman in the store, reading from internal sales documents. It was also printed on the in-store fliers about the Cliq XT.

          This isn’t just something we were expecting. It is something we were promised at the time of the contract, then again and again on the official forums as “coming soon”. Not acceptable to cancel it.

        • TalOrtRal

          Could not agree with you more NowVoyager. There are some staunch Tmo defender here (nothing wrong with that), but they want to put all the blame with Motorola or Google, where it doesn’t belong. When I was in the Tmo store looking for a phone, it wasn’t Motorola or Google who promised me the OS version would be updated “soon”. It was the Tmo salesman in the store, reading from internal sales documents. It was also printed on the in-store fliers about the Cliq XT.

          This isn’t just something we were expecting. It is something we were promised at the time of the contract, then again and again on the official forums as “coming soon”. Not acceptable to cancel it.

    • Tony10912003

      its not androids fault. motorola wanted to put the motoblur ui on the phone and with that it is extremely difficult to upgrade the os because of that

  • …… WHAT?!?!? They’re sympathetic to the Cliq XT users but not the Behold 2 users who were misinformed by Samsung that we were supposed to get an upgrade to 2.x… I too demand sympathy from them >.<

  • how about if we bought the phone on ebay can we get something on return LOL

    • Rob

      I have heard people who have bought the phones from other sources complaining and getting results when they purchased their phone from sources such as ebay.

    • Rob

      I have heard people who have bought the phones from other sources complaining and getting results when they purchased their phone from sources such as ebay.

  • Katmak

    I called last week as soon as I saw the story on TmoNews about the Cliq XT not being upgraded. I was offered the HTC 4G for $250. I would have to extend my contract for another two years and I would have to upgrade my data plan, which would cost an additional $10 a month. Someone please tell me, I thought all previous unlimited plans were being grandfathered in with the 4G phones. The rep told me I had to pay more to get the 4G servers. Is this true? BTW…I’m not impressed with what they offered me. An additional $500 for another two years? WTF?! I’m debating whether I should call back again to see if something better is offered.

    • Call t-mobile back and see what they tell you. They tried to do the same to me so now I just either buy phones unlock or full price by law they can make me get a different plan if I’m buying the phone full price. Many people get fooled like this by carriers If t-mobile offers a new phone or upgrade and your not signing a new 2 year then thats a deal. If your renewing your 2 year contract then thats a rip off then your just selling your soul for something better but still selling your soul for two more years.

      • Katmak

        Hrm. I’d be more inclined to pay if I didn’t have to redo my contract. I’m almost a year into it. Even though I’ve been with TMo since 2003 and likely won’t switch. I’m still mad about the whole situation. If I could go back…I wouldn’t have gotten the Cliq XT…but I had to get a phone. My old phone died on me. And there wasn’t a whole lot to choose from back in April 2010.

        • Yeah if you pay 200 or less without renewing your contract thats good. Right about now I wont buy a android device unless is root it first atleast I have a second choice if this happen.

        • Yeah if you pay 200 or less without renewing your contract thats good. Right about now I wont buy a android device unless is root it first atleast I have a second choice if this happen.

    • This is not true, say “Contracs” when prompted. You should be able to get unlimited data for $20

    • This is not true, say “Contracs” when prompted. You should be able to get unlimited data for $20

  • g2

    why ??!!
    if tmobile never helped out behold 2 owners !
    they gave us their back on ou situation with samsuck!
    now they want to help out theese people.. cmon tmobile dont do this to us..
    this just makes me mad!

    • Maybe t-mobile don’t want to make the same mistake plus I rather have a behold2 than a cliqxt for sure.

  • Wasteoftime

    tl:dr: If your contract with TMO is not expiring anytime soon TMO doesn’t care and won’t offer you much.

    I just got off the phone with TMobile. First of all the original CS rep had no clue whatsoever about this issue. She put me on hold to basically read whatever notes she had on it. My contract expires in November so all she could offer me was an “early upgrade” which sounded cool but when it got to the details was meaningless. She was offering me the G2 for over 300 bucks. I pressed the CliqXT issue and she said “Sir, nobody gets a phone because of a future software upgrade”. And I told her that yes I did because the Moto CEO had announced that upgrade. So she did what every CS rep does when they get stumped she put me on hold and transferred me.

    The second guy did know about the problem and what he was talking about, but he defended Moto’s action as “bold” and “responsible” because if the upgrade wasn’t going to be stable for everyone it was better to not roll it out. Until of course I once again threw at him MOTO’s promise for the upgrade and that being a deciding factor about me getting this phone in which case he deflected into trying to “help” me. His first offer was the MyTouch 4G for over 200 Bucks. I said no. The CliqXT cost me about the same less than a year ago and I had “moved up” from the original Cliq.which I got for 200 bucks and gotten into the contract. So the best this guy could do was offer me the LG Optimus T for 55 Bucks. I told him I will look into the phone and call back if I want it. I haven’t decided what I will do. Ill prolly try to root the phone and upgrade it to 2.1 that way. I don’t feel like giving TMO any money than I have to. Ive never rooted a phone but it cant be that hard. If brick this phone I’ll just get a replacement off ebay. Good Luck to everyone.

    • I think the was the problem I don’t think their a root solution for it I notice people running 2.1 from the original cliq but seems like buttons are not configure right or something. If their giving you a mytouch 4g for 200 with no new contract sounds fair to me.

      • Wasteoftime

        Nope. That mytouch offer was with another contract extension.

    • did you tell her “no one buys a phone knowing in 10 months it won’t work anymore?” two year contract and a 10 month phone.

      • Senor Chang

        Wow, DRAMA QUEEN.

        So because you don’t get the upgrade, your phone suddenly ‘ wont work anymore’?

        Come on man… even a little girl would slap you over that statement.

  • Joe

    $75They are offering a free blutooth headset from Moto or a free LG Optimus w/ 2yr contract or a myTouch 4G for $199 with a 2yr. I opted for the headset, bought a used comet for half the price on craigslist ($75) and called it a day.

  • Eddydmesa

    just a heads up. T-mo will be giving all there phones up for free but yoyu must get another 2 year of your life.. any phone free!

    • Eddydmesa

      yes any phone free i think on the 11th and 12th of feb

    • Eddydmesa

      yes any phone free i think on the 11th and 12th of feb

    • android fan

      That’s if u r able 2 upgrade. Not just extending your contract.

  • Husband on the phone with TMobile now – No offers from them, except, “Why haven’t you tried to upgrade the software on your own?” Well, because we will not root our phones and void our warranties. So, they have been less than helpful. I’m very disappointed since we, like many others, bought this phone rather than another phone based on the promise of an updated software soon. My husband’s phone that he “upgraded from” actually ran a higher version of Android than these CliqXTs.

    • Senor Chang

      Is it still under warranty?

  • Husband on the phone with TMobile now – No offers from them, except, “Why haven’t you tried to upgrade the software on your own?” Well, because we will not root our phones and void our warranties. So, they have been less than helpful. I’m very disappointed since we, like many others, bought this phone rather than another phone based on the promise of an updated software soon. My husband’s phone that he “upgraded from” actually ran a higher version of Android than these CliqXTs.

  • Motosucks

    The offer is CRAP! ALL they said was i could get a free head set valued at 100 dollars. Do you know how much i paid for this paper weight? MORE THAN 100 DOLLARS! she also said that there may be better offers in the future. CRAP

    • Farhan

      Feel sorry for you bro. But this is why I stopped buying Samsung and Motorola.

      Fool me once, shame on you. Fool me twice, shame on me.

      • Senor Chang

        Heh, its why I stopped buying Android period. :)

    • Farhan

      Feel sorry for you bro. But this is why I stopped buying Samsung and Motorola.

      Fool me once, shame on you. Fool me twice, shame on me.

    • Farhan

      Feel sorry for you bro. But this is why I stopped buying Samsung and Motorola.

      Fool me once, shame on you. Fool me twice, shame on me.

  • Elementalmw

    I called and the best they offered me was a LG Optima T for $189. I didn’t mention the Cliq XT kicker at all. I may call back and flat out mention it.

    (I’m probably going to root the POS just to get a decent phone again)

  • Chris

    I’m on the phone with T-mobile now. They are saying that there’s nothing they can do.They also said the 2.1 was never promised. SUX

  • Chris

    I’m on the phone with T-mobile now. They are saying that there’s nothing they can do.They also said the 2.1 was never promised. SUX

  • Vin

    Have all of you lost your mind? A phone not being updated is not t-mobiles fault!! T-mobile does not own Motorola! Yes I understand the fact that you bought it through t-mobile so you want t-mobile to honor what motorola said, but they have no control over that. T-mobile didn’t tell you they were going to upgrade the phone, motorola claimed it and t-mobile believed it just the same as all of you did. Want to know what kind of company t-mobile is?? A cellular network company! Why is nobody calling motorola (the company who makes the phone, who promised the update) and getting upset at them? Why is t-mobile’s job to suffer the consequences of motrola not delivering on their promises? Everyone reads the press event that a MOTOROLA representative exclaimed they weren’t going to upgrade the Clix XT, the immediently calls… wait for it….. T-MOBILE?!?!
    either 1. if your going to make a big deal about this, hold the correct people accountable rather then complaining to anybody you can get to listen to you.
    or 2. get a life rather then spend 4 hours trying to con the system then complaining when t-mobile won’t dish out the money for another companies screw up

    • 7thxletter

      I’m Pretty Sure This Si The Most Useless Post I Have Ever Read…Thanks Vin..Europeon Carriers Have Upgraded The XT To The Latest Firmware, It Is t-mobile that hasn’t Made The Deal With Motorola to Make It Accessible To The US Consumer.

      • brian

        Did anyone ever take a second to think why t-mobile might not be making those deals? Those deals cost a lot of money. The cliq xt market was rather small compared to the mytouch market. If they did what every customer wanted, then they wouldnt be able to keep offering u the most competitive rates in wireless. Anyone bitching about their cliq xt or t-mobile is simply an uneducated buyer. U saw what happened with the prolonged cliq update. People need to start researching phones before they buy them. Would u cancel your quest tv service because your LG tv isnt working correctly?

    • Dafuture325

      Get off their cocks u make it seem like u work for them

    • VinLovesT-mobile

      Have you lost your mind? When asked if there would be updates and when they would be, T-Mobile reps gave an answer of yes and soon, this is a reason for buying it. Do you not think that T-Mobile has a way of recouping any cost to them from Motorola because of these supposed “deals”? Motorola is offering a headset for phone that won’t update, T-Mobile (if pressed) could offer a new phone that will be satisfactory to the customer and keep them a customer. Hmm, I think the choice is clear.

  • Vin

    Have all of you lost your mind? A phone not being updated is not t-mobiles fault!! T-mobile does not own Motorola! Yes I understand the fact that you bought it through t-mobile so you want t-mobile to honor what motorola said, but they have no control over that. T-mobile didn’t tell you they were going to upgrade the phone, motorola claimed it and t-mobile believed it just the same as all of you did. Want to know what kind of company t-mobile is?? A cellular network company! Why is nobody calling motorola (the company who makes the phone, who promised the update) and getting upset at them? Why is t-mobile’s job to suffer the consequences of motrola not delivering on their promises? Everyone reads the press event that a MOTOROLA representative exclaimed they weren’t going to upgrade the Clix XT, the immediently calls… wait for it….. T-MOBILE?!?!
    either 1. if your going to make a big deal about this, hold the correct people accountable rather then complaining to anybody you can get to listen to you.
    or 2. get a life rather then spend 4 hours trying to con the system then complaining when t-mobile won’t dish out the money for another companies screw up

  • Chad h.

    TMo offered full upgrade pricing, with contract extension. Had to threaten to buy out my contract for this. Still deciding.

    • Jimanderson11

      Chad, do you have contact info for who you spoke with?? Seems I’m not getting to the right people

  • Blakkvi

    It always made me laugh when the carriers have to get the brunt of a manufacturer / OS mistake. Then they have to worry about “keeping you as customers’ because the software on one device is now updated due to the OS changing it every 2-3 months. What the hell is the carrier supposed to do? Like one comment said, back in the day, the OS on a device was what it was from the day you bought till the day the new one came out. Consumers are too spoiled these days. I love a Smartphone as much as the next guy and have had a Smartphone since my first MPX220 but I’m not going to die or threaten to leave a phone carrier because of something they had very little control of. As long as my phone worked and my bill was straight, I’d be good to go until I can upgrade again. It takes too much to have an Android device these days and these carriers are always playing damage control because of it. smh.

    • AdrianG2

      Thats the thing about the XT. It didn’t work right even out of the box. It is total crap.

    • Senor Chang

      There’s no ‘damage control’ needed… its all a bunch of smoke and mirrors… basically a viral way to get these Cliq XT users to sign new contracts!!!!! Sheesh.

    • Clydeblair

      Maybe you don’t get it, promises were made for the upgrade that assured people like myself that though there were better phones available for a higher price with a newer OS, I would get the new OS  also, I would just have to wait a couple of months. I felt better about getting a non state of the art phone because I counted on the upgrade. The phone is slow, glitchy, and freezes up. It needs a better OS, but sadly that will never happen. T’mobile made promises and they broke them without compensation to their customers. They lost a customer in me because of it.

  • Blakkvi

    It always made me laugh when the carriers have to get the brunt of a manufacturer / OS mistake. Then they have to worry about “keeping you as customers’ because the software on one device is now updated due to the OS changing it every 2-3 months. What the hell is the carrier supposed to do? Like one comment said, back in the day, the OS on a device was what it was from the day you bought till the day the new one came out. Consumers are too spoiled these days. I love a Smartphone as much as the next guy and have had a Smartphone since my first MPX220 but I’m not going to die or threaten to leave a phone carrier because of something they had very little control of. As long as my phone worked and my bill was straight, I’d be good to go until I can upgrade again. It takes too much to have an Android device these days and these carriers are always playing damage control because of it. smh.

  • Blakkvi

    It always made me laugh when the carriers have to get the brunt of a manufacturer / OS mistake. Then they have to worry about “keeping you as customers’ because the software on one device is now updated due to the OS changing it every 2-3 months. What the hell is the carrier supposed to do? Like one comment said, back in the day, the OS on a device was what it was from the day you bought till the day the new one came out. Consumers are too spoiled these days. I love a Smartphone as much as the next guy and have had a Smartphone since my first MPX220 but I’m not going to die or threaten to leave a phone carrier because of something they had very little control of. As long as my phone worked and my bill was straight, I’d be good to go until I can upgrade again. It takes too much to have an Android device these days and these carriers are always playing damage control because of it. smh.

  • as a former CLIQ user I am kind of pissed we weren’t offered this… we waited far longer than CLIQ XT folks

    • You shouldn’t be complaining because your CLIQ upgrade is right here:
      http://www.motorola.com/Support/US-EN/Android_Products/Software_Update_Landing_Page/CLIQ_Software_Update_Page

      • Antbankz23

        hey dummy thats the orig cliq update,there talikng about the cliq xt update,jeez some people cant even finish reading the whole header. . .

        • Haymaker3

          lmao Hey uhh “dummy” the guy he was talkin to HAD the original cliq that why he posted it. lol jeez……..some people can’t read the whole post!……..lol

        • Haymaker3

          lmao Hey uhh “dummy” the guy he was talkin to HAD the original cliq that why he posted it. lol jeez……..some people can’t read the whole post!……..lol

      • yeah I know but the CLIQ XT came out WAY after the original CLIQ. and we waited LONGER for the update and we were offered nothing. F Motorola all around. Got the G2 now and I much prefer the pure android google experience.

  • Jimanderson11

    No help from T-mobile Customer Loyalty, asked and was told yes I was in Retention/Customer Loyalty, I think both times I didn’t get there despite saying “cancel service” at the front of the IVR. First time was told after I spoke with CSR that if I spoke with Supervisor he would offer me even less ($185 upgrade on Bold), asked to speak was put on hold and told would get a call back, nothing after 1 hour.

    Called back and spoke to 2nd CSR, got same deal (he was reading notes) and noted that Supervisor told him he wouldn’t offer anything else. Asked him to cancel my plan upgrade taking place in 2 days and to ask the Supervisor if he would like to speak to me to review acct, he noted that Supervisor would not change anything. Told him I’d chat with VZW and see what happens

  • TalOrtRal

    @ Everyone not getting a phone update from Tmo Customer Loyalty

    You guys really need to learn how to get a little pushy with customer service representatives. :)

    Here’s what I did:
    – Called customer service and told them about how I heard Tmobile was no longer planning an OS update for the Cliq XT and how I was pretty pissed (of course never say something like that.. they’ve been trained to listen for slight swears like damn or piss and this gives them the excuse to hang up) that it wasn’t coming. She told me that she was “sorry for the inconvenience, but T-mobile never promised an update”. Just like what many of you other commenters are running into.
    – I told her “Yes, it was promised. The salesman who sold me my phone told me it would be updated to 2.1 and he was reading from an internal document. Also, there were in-store fliers in the Chicago Tmo store I was in that said it would ‘soon have the latest Android software’, which I kept along with my contract. At the time of the contract, I was undeniably promised a software update. Also, as the months passed, I continued to check the official Tmobile forums and employees would occasionally check in to say it was coming ‘soon’.
    – She said “Let me go talk to a manager and see what I can do.” A few minutes later she offered a $50 upgrade to a MT4G with a contract update.
    – I said, “Well, that’s great, except you’re offering me an upgrade to a new phone with a new OS and extending my contract. All I want is the promised upgrade in OS without extending my contract any longer.”
    – She again had to leave to talk to a manager, then came back and offered the same $50 upgrade to MT4G without extending the contract.

    You just need to learn how to play hard ball with these guys. :) (For the record, I know that their job answering phones must suck and I feel bad for them. But I also know that it is their job to work for Tmo and keep you from getting what you were promised to save the company money. If you won’t stand up for yourself to get what you were promised, no one will.)
    /rant

    • Reanimator

      Just pointing out the reps are not “trained to listen for any tiny curse” as an excuse to hang up. They are trained to listen for abusive language, curses or not.

      • TalOrtRal

        Well, fair enough. All I was saying was that when I called last week about a similar issue, the conversation was very light-hearted and not getting at all heated. The rep responded that there was nothing she could do and told me the reasons why her hands were tied (which I can totally understand). When she said that, I said “Oh, ok, damn..”. It was kind of a slip, but not at all “abusive language”, more just a response to what she had said.

        As soon as the word left my mouth she said “Sir, I’m not allowed to continue talking to you if you swear.” and hunge up. So yes, they basically are trained to use cursing as an excuse to get a troublesome customer off the phone. The rep knew very well I wasn’t being abusive.

        P.S. I was a rep at a small, local telephone company years ago, so I know it sucks. But I certainly would have never hung up on someone for saying “damn” because I know the customer also puts up with alot when trying to deal with customer service. It can be really frustrating.

  • Menchi

    They offered a free moto bluetooth headset, they transferred me to motorola, gave them my info and phone serial number. I forgot what headset it was.

  • Elementalmw

    Made my 3rd call today. I started just by asking how much it would cost to drop my contract. When asked why, I emphasized how long I’d been with Tmo (7+ years) and the fact that 2.1 was what made me choose an android and I got offered a MT4G for $99.99 w/an extension.

    I took the offer since it’s probably the best I could get. (I’m not good at being pushy)

    I honestly sympathize with Tmo getting thrown under the bus by Motorola. I think given the circumstances the phone upgrade offers they’ve been making are pretty fair. The headset, not so much. But, hey, whatever makes you happy.

  • TmoManager

    Just checked the official saves page… Bad news… its a free bluetooth from moterola… And Tmo doesn’t even handle it. We give you a number to call motorola…

  • TmoManager

    Just checked the official saves page… Bad news… its a free bluetooth from moterola… And Tmo doesn’t even handle it. We give you a number to call motorola…

  • Taylork

    Ok, here’s what I did a few months ago because I could easily see that the Cliq XT was becoming a s**tshow.

    1) Called T-mobile and mentioned that my current XT had issues. (I had to have about ten replacements for various reasons.) The rep noticed this in my account.
    2) I said that all I wanted was a smart phone that worked. She empathized with me.
    3) I asked about the myTouch 4G. She gave me some minor background on the device. (I already knew everything that she was saying, but I find that if I let people talk and feel like they are helping they are inclined to actual help.)
    4) I asked, politely, if she could get me what I wanted for the price I wanted. She said no, I asked if she could transfer me to someone that might.
    5) Because I was calm and polite to her she said yes of course. I thanked her for her time, and told her that she did an amazing job. By all accounts on customer service she did!
    6) When the new rep picked up I was all business, while still maintaining my polite demeanor.
    7) I told him that I wanted the myTouch 4G for 150 dollars tax included. (This was an absurdly low price for the device at the time.)
    8) To my surprise, he did not try to haggle with me! In addition, he did not say that I would need to extend my contract. i.e. I didn’t need to worry about being eligible for an upgrade. (I would find out later that I would be responsible for the tax on the device. Not a problem, considering that I was only taxed on $150 and not what the phone normally sells for.)
    9) When I got the phone I noticed that it was a unit with an inferior display. (Not that it was bad, but I figured why not have a better display.)
    10) Because I was still within the 30 day California buyers remorse period. T-mobile did not ask for the old device back! (I realize that this is not the norm, and I was just lucky.)
    11) I was honest and called to see if I should send it back. The rep I talked to said that I would be responsible for shipping, and that it wouldn’t even be noticed if I did send it back.
    12) I sold the device for $250 to a friend making sure that he was well aware of the display issue. (He didn’t care and currently loves the phone.)

    I realize that this is quite possibly the best case scenario, but it still proves that a lot is possible with T-mobile that simply isn’t with most other companies.

    I really hope this helps! I once shared your frustration with the XT, but now I couldn’t be happier with the MT4G. It truly is an amazing phone, and the only possible reason that I would ever consider an upgrade would be in a few years when it just simply has outdated hardware.

    Good luck to all of you!

  • Denny_junk_mail

    Just called T-Mobile and no luck. The lady on the phone said it Moto’s decision not to push the update and there is nothing they can do about it and T-Mobile is not responsible. I guess I will try again with another rep.

  • anonpenguin

    It will do little good to say it, but please fellow employees. PLEASE think twice about posting screen shots from streamline. And those who do.. I hope you accidentally leave something in the screen shot or the meta data and we fire your sorry a** . You may be living in your mommas basement eating Cheetos, but some of us need our bonuses and benefits to at least stay where they are at.

    • Imagine if this hasn’t been leaked. I bet that those owners who actually were following the update’s (lack of) progress would have called in and been taken care of, and those who were none the wiser wouldn’t be on this comment thread wondering why Tmo wasn’t giving them an upgrade on the spot. When this kind of information is leaked, it’s hard for the company to please everyone. So, to the person who leaked this screen, you really weren’t helping anyone.

  • anonpenguin

    It will do little good to say it, but please fellow employees. PLEASE think twice about posting screen shots from streamline. And those who do.. I hope you accidentally leave something in the screen shot or the meta data and we fire your sorry a** . You may be living in your mommas basement eating Cheetos, but some of us need our bonuses and benefits to at least stay where they are at.

  • Joeyklatzko

    I recently called to cancel one of my lines and was offered a free Vibrant or a MT4G for $50 plus contract extension. Sucks for you guys, I didn’t even mention the Cliq.

  • Psyberhenry

    Just got off the phone with T-Mobile – they refused to upgrade our TWO Motorola Cliqs early. Instead, the service rep pointed us towards Motorola’s support website, where he says they have the 2.1 upgrade ready to install on our phone – just follow the instructions given. He said that Motorola decided to release it without going through T-Mobile’s network – but if we have problems with the installation, call T-Mobile’s tech support and they will be able to help us get it working.

    Not the answer I was looking for – but I suppose it’s better than nothing?

  • Rotatorsrus

    Just got off phone with Customer Loyalty. On Even More Plus plan, they offered $50 off MSRP on either MT4G or G2 (the ones I asked about). Was hoping it was a little more, but it’s absolutely better than a BT headset.
    HTH.

  • bliss

    Just called and started by asking how much it would be to cancel my service with them. The rep told me how much it’d be to cancel the 2 lines on my plan and was more than nice about it and asked why I was thinking of canceling. I told him that as he could see, we’d only had the phones for 9 months and we were having problems with them not functioning correctly, plus we just found out that we were not getting the android update. He seriously took the time to go and read through all the paperwork he had because he “just saw something regarding the Cliq XTs come through on [his] desk”. After what he found wasn’t what he thought, he offered us the full upgrade to whatever phone we wanted – MT4G for $99+tax (though we’d have to pay $199 per phone up front and they would each come with a $100 rebate). He said he would note this on my account so I could think it over and talk to my spouse so we can have a chance to decide what to do and it would be noted on my account for when I call back. I was sure to tell him it wasn’t because of T-mobile, it was because of the phones and us being so early into our contract with them, we could not afford to pay full price for new phones as the reason that we would consider canceling.

    • bliss

      I just got off the phone with Tmo Customer Loyalty – they were good on their promise of offering us the MT4G for $99 – I asked about the rebate the previous Rep had said would come with the phones and she told me if they were to do it that way, we would not qualify because we’ve only been with them for 9 months and are technically not eligible for an upgrade. She said to make good on that, she would put the rebate through manually so we would still get the phones for $99.99+tax a piece which we could have spread out over 4 payments added to our bill. She also discounted the internet from $30 to $20 and waived the expedited shipping. We did have to extend our contract another 2 years, but that’s no biggie to me. As I said last night, it isn’t the service that was making us unhappy.

  • ITGUY

    Just got of the phone with t-mobile and they directed me to motorola 1-800-734-5870. Call that number and tell them you have a cliq xt and you would like the free bluetooth headset because of the 2.1 update and you will get a free H17txt bluetooth headset.

    • Lifeinpainseyes

      I called about that and they said they are not offering H17txt bluetooth headsets for motorola Cliq Xt owners.

  • Gunnar

    T-mobile didn’t do jack for me. As a customer for several years and a monthly bill of $300 im mad. Last April I was sold the XT by a rep who made it sound like it was better than the EVO, promising that it would surely be updated in a matter of weeks, way before any htc phone would. I checked here almost everyday for almost a year for an update and now that there isn’t one and I read about people who got early upgrades to MT4G’s for $99 and I feel Tmobile left me in the dark after i called customer loyalty and went into a store.

    • Marasdac

      i told my customer service rep i wanted to speak to a CUSTOMER LOYALTY rep. soon i was. after being told basically what you were told. i then asked to speak with her supervisor. she told me they were busy and that i would receive a phone call with 72 hours….
      i waited 48 and called back, KINDLY DEMANDING TO SPEAK WITH SUPERVISOR… telling em how i know its not her fault, but that i was extremely ticked. HINT DONT USE CURSE WORDS. i then shared basically what you shared and said THE BALL WAS IN THIER COURT AND what do i need to do to CANCEL because i was PROMISED an update.
      and i have to of em.
      aftert sharing i was ready to proceed with cancelling, i gained his sympathy and was offered MOTOROLA CLIQ 2… i kindly denied since i wanted to stay away from motorola…
      then he offered me MYTOUCH4G for $119 each. he waived me waiting for $100 rebate.
      so within two days i should have 2 new mytouch4g phones.

      • ITGUY

        Now is that with or without extending your contract

        • NeedANewPhone!

          I was offered a MT4G for $99 w/ $100 mail-in rebate which would be $199 @ 1st. w/ extending my contact for 2 years. Havent made up my mind if im going to do it yet or not…. Im waiting to see what the HTC Pyramid looks like & how good its going to be.

        • NeedANewPhone!

          I was offered a MT4G for $99 w/ $100 mail-in rebate which would be $199 @ 1st. w/ extending my contact for 2 years. Havent made up my mind if im going to do it yet or not…. Im waiting to see what the HTC Pyramid looks like & how good its going to be.

        • Marasdac

          i asked about not extending my contract. however he claimed he had no control over that. still, i was happy since it would have been june 2012 before we could upgrade on these two lines

  • Krodrig67

    After a couple of long conversations with T-mo the offer I got was a mytouch 4G for the standard upgrade price of $99.99. Not the free phone I was looking for but I’ll take what I can get to get me out of the piece of junk moto.

  • I called ‘retension’ and complained to them about this and they offered me the LG Optimus T for $215, Mytouch 4g for $425 and Tmobile g2 for $475. They basically gave me the finger. The only thing is that I don’t have a data plan and I got my cliq xt for free (I pay for upgrade fee and shipping) when I extended my phone with a 2 year contract last May. How did you guys reach their support line?

    • You’re out of luck because your plan isn’t contracted and therefore not
      discount eligible.

  • Stebenj13

    I contacted T-Mobile and they said there is nothing for Cliq XT owners. They referred me to motorola for the bluetooth headset. sigh……

  • kassad

    I had a great experience when I called in to deal with the issue. You do want to keep in mind that a normal rep only has limited options that they can offer you so you’ll want to explain the situation, let them know that you are unhappy and have them transfer you to someone that has the ability to address the situation (you may have to wait a bit to speak to the new rep).
    Let them know what you are expecting and they will do their best to work with you. I was really happy with the rep that I spoke to and they even transferred me over to Motorola so I could see about the headset promo as well.

  • kassad

    I had a great experience when I called in to deal with the issue. You do want to keep in mind that a normal rep only has limited options that they can offer you so you’ll want to explain the situation, let them know that you are unhappy and have them transfer you to someone that has the ability to address the situation (you may have to wait a bit to speak to the new rep).
    Let them know what you are expecting and they will do their best to work with you. I was really happy with the rep that I spoke to and they even transferred me over to Motorola so I could see about the headset promo as well.

  • Trickler

    Wow, I just got off the phone with T-Mobile and it turns out that this “Kicker Offer” was just a publicity stunt to make it seem like they’re fixing the problem… In reality, they did NOTHING to remedy the situation and even had the audacity to tell me to just buy a different phone. As a company that prides itself on customer service, they certainly just hit the lowest of the low.

    • SAJ

      The best they could do for me was to offer me the LG Optimus T for $89.99. That was ridiculous to me. The T-Mobile sales rep advised me that the Cliq XT WOULD be upgraded, not that it could be upgraded, at the time of the sales pitch for a cell phone contract with T-Mobile. Therefore, I find it appauling that I even have to pay for a new phone, but they wouldn’t even offer me the one that I wanted, the MyTouch 4G, at $99.99 in order to possibly keep a lifelong customer. They would rather not take a $100 hit per phone, for three phones, than to have me shell out at least $200 per month for at least another three years and possibly longer if I stayed with them due to my satisfaction. What weird type of thinking is that?

  • Lee

    I phoned T-mobile Customer service yesterday August 2nd, 2011.  Told them I am not to happy about situation with my Motorola Cliq XT.  The Reps with whom I spoke with told me there is nothing T-mobile can do about it and suggested that I purchase another phone like the Samsung Galaxy.  What the heck?  I have 7 T-mobile phones and this is how they treat customers.  Ever since T-mobile was told AT&T will become the new owner of T-mobile USA  Customer service has become terrible and T-mobile doesn’t seem to care about their customers.

  • Dasanipr

    This article is BS T Mobile not only push me to buy this phone (after saying that the other models that I was interested in were out of stock) but later drop me like a hot potato saying that the only way that the problem could be solved was by BUYING A NEW PHONE AT REGULAR PRICE…. not even a f!@#ing discount….
     
    That is why I’m not with T Mobile any more (was a client for 5 years) and now I’m with Spint were I’m the PROUD and HAPPY owner of TOSHIVA THRIVE tablet and a NEXUS G phone….

    Talk about bad PR… Second Time I got burn by Motorola and first and hopefully last time with T Mobile