T-Mobile Removing Flexpay Option, Bringing Deposits Back

There is little question that some sweeping changes may come about as T-Mobile begins its company-wide turnaround especially in light of recent quarterly numbers. One of the first steps taken to begin that process is to eliminate Flexpay across the board. It is our understanding that Flexpay never quite took off as T-Mobile hoped and given that, we aren’t surprised that it’s finally being retired.

As we stated back in the middle of February, the downside is that with the cancellation of Flexpay, T-Mobile will again implement a deposit based system requiring the already standard credit check. As you can see in the image above, deposits will come in $50, $100, $200, $400 options based on credit class. One major exception is that customers who are required to leave a deposit for service will not be able to take advantage of the equipment installment plan should that option be available to you.

There you have it, Flexpay out, Deposit Product in. Any questions?

On a side note, if things have been a little slow around here lately I’ve been out of town for the past 3 days taking what I believe is a well deserved little vacation. Thankfully, I didn’t miss much going down in the T-Mobile world, but that is also unfortunate because we love T-Mobile happenings! Big thanks to @TmoNews_Kick13 and @TmoNews_Andrew for keeping a watchful eye on everything in my absence!

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  • Dev105tmobile

    cool more sales for me

  • http://twitter.com/ANF_Dude Santi-Go.! ?

    What I’ve Been Waiting For.! Nice.

  • Uniteslilfreak

    Currently FlexPay customers on Annual Contracts do not qualify for EIP or international roaming either. So it makes perfect sense that this new category comes w/such provisions. Indeed people w/these credit categories often tend to not pay bc since they already have bad credit, don’t care to make it worse. So it will help stop the fraud and at least have a safety net in the deposits if the person decides to screw over the company. Looking forward to March 13 to finally end the huge misery that FlexPay is..

    • Confused

      Sorry, how would somebody “screw over the company” if Flexpay is set up so that a person has to make a payment BEFORE they are given service?

      • Anonymous

        Yeah I want to know the answer to this to. I also thought you had to pay full price for the phone if you wanted it off contract?

        • Whatismyaccountnumber

          It adds to the churn rate.

      • ivan

        its hard to explain. but there are many situations were maybe its a fake social. and default payments. happens… alot during holidays.

  • Bonar1

    ???? Well good thing i’m not with T-Mobile then.
    I have been with my cell phone company for some time and they never did anything like this i’m not saying that it’s wrong it just seems alittle unfair to the folks that have stayed with you for so long.

    • ivan

      This is for new customers only. It will barely affect existing customers. Existing customers need to pay bill on time for six straight months and then can convert over to postpaid

  • Guest

    Are they trying to lose more customers? If it’s easier for a new customer to get a new phone on AT&T or Verizon, they’ll just head over there.

    • ATL Guy

      Are you kidding me?
      People with crap credit are that way for a reason.
      Its even harder and more of a deposit to join the other carriers if your credit challenged.

    • Krn_alien

      please explain how it’s easier. if you have sh!t credit when you sign for T-mobile, you’ll have sh!t credit when you try and sign for verizon.

  • Foxcasper

    I think you have been missing a major topic..

    They seem to be stiffening up the cost of contract renewal subsidy. I qualify for a full subsidy (for 2yr renewal).
    Two weeks ago 611 Loyalty offered me $50 and no fees for a MyTouch 4G or G2 and 2yr commit- they informed me Galaxy 4g was coming on 23rd – so I had a note appended to my account and waited for cost of the Galaxy.

    I called this weekend and today (because didn’t trust management were around at weekends) – the Galaxy was $200, and they now want $250 (200 with 50 rebate) for the MyTouch4G – no budging “price varies on daily basis – no commitment to previous offers – we see what you were offered, but cannot re-offer that”.

    This correlates to the sudden rise in prices on their website for the MyTouch4g and other 4G’s this last week.

    I guess I may checkout amazon/costco for an upgrade – its not fully clear to if they require you to switch to a new voice/dataplan though (I have lifetime unlimited voice @ 49, and data at 25)

    Any advice ?

    • http://benpike.net Ben Pike

      There wasn’t a sudden rise in price for HTC devices (like the MT4G) – the “half off HTC devices” promotion ended. So their prices returned to pre-promotional levels.

      • AdrianG2

        They did rise. G2 and MT4G were 199.99 now 249.99

        • http://benpike.net Ben Pike

          That’s what I just said. That’s because there was an HTC promotion. Now that the promotion’s over they’re back to the original prices that they were before the promotion started.

        • Joeshmoe21

          Care to explain HD7 pricing? The “promotion” is over right?

        • ivan

          popularity

        • Rosario Lopez

          No, the G2 was 199 for awhile before the promotion even started. I bought mine first day it came out for 199. You didnt see the article where it says prices changed?

          http://www.tmonews.com/2011/02/february-23rd-bringing-about-several-device-price-changes/

        • ivan

          all the phones(g2/myt4g) before promotional pricing were 250, and then with a 50 MIR, now they just dont have that MIR

    • Krn_alien

      Try and use logic.

      1)The vibrant is too new of a phone to bring down the price. I say don’t be greedy and go for the MT4G.
      2) your plan is $75, sprint’s “unlimited” plan is $70. Find a website that offers a sprint smart phone for free or a reduced price and tell the loyalty team. Just say “I can get the same rate plan and better phone deal at sprint (going through amazon.com). I’ve been a customer for however many years, before I jump ship what can you do for me?” It’s the loyalty team’s job for you to stay on t-mobile. if they say no, call back and try again.

  • http://twitter.com/mrjlwilliams J. Williams

    This is a good move. They need to be on par with the comp. so they can have a better turn around. Great move T-Mobile.

  • Maschwar77

    This might be a good move as a cost cutting measure for T-Mobile. Having both Flexpay and Prepaid was redundant. For those unable to qualify on credit and unwilling to pay a deposit, they can always go with T-Mobile Prepaid. T-Mobile prepaid would be on par or better than Tracfone.

  • http://pulse.yahoo.com/_DNR3MMYBLZEKZ6TB6TBPVECNZU JamesM

    I guess I’m not following this. I have no idea if this is good or bad. I have been out of contract for about 6 months and plan to get a new phone soon and probably stick with T-mobile since I have been with them for 15 years or so. Is this bad or good for me, my credit is fine and always pay on time, Ticks me off the way I have to always jump though hoops to get a good deal on a 2 phones just because I am an existing customer. LOL

    • http://twitter.com/THEKeithJackson Keith L. Jackson

      James if you have been with us for 15 years you’d know that upgrading a device does not require a credit check

    • http://twitter.com/THEKeithJackson Keith L. Jackson

      James if you have been with us for 15 years you’d know that upgrading a device does not require a credit check

  • ATL Guy

    They are still ahead of the other carries in terms of flexibility if a customer requires a deposit.

  • http://twitter.com/heardagain Mycole Heardagain

    So, as a current Flexpay customer since 2008, how does this effect me?

    • Mjwebber

      it won’t…you would be grandfathered in.

    • Jeffery Eckford

      you can qualify to switch to a standard post paid account as long as you have at least six months of ontime payments :) no deposit required

    • Tmobileman

      its doesnt. you will still have service on a flex unless you convert over to post if you qualify******

    • Tmobileman

      its doesnt. you will still have service on a flex unless you convert over to post if you qualify******

  • Mleach072000

    What happens to flexpay customers sure we grandfathered in our is flexpay gone for good and where do we go for customer service for flexpay

    • Anonymous

      everyone will be transfered over to a matching post or pre paid plan

    • Anonymous

      everyone will be transfered over to a matching post or pre paid plan

  • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

    Really, truly, it does not matter. Customers just need to pay their bills. I don’t know how many people I’ve met who have ran up a bill on one carrier, then bolted to another claiming they were treated “wrong” when in fact it is just because they did not pay their bill. Yes, sometimes a wireless carrier does over bill, but I’m not talking about that as usually those problems are solved. The biggest problem nowadays is the cost of services and people living beyond their means. If you can afford it, get it and pay for it. Once you agree to a contract, ignorance is no excuse. I say give everyone a chance to get the phone they want, with the plan they want. If they mess up, don’t deny them a phone or service, but reduce them to a basic “dumb” phone with basic service. Also, credit worthiness for obtaining mobile phone service should only be based on your mobile phone credit history, and all wireless carriers should bond together to implement this because dead beat subscribers hurt everyone. Make them pay up, lol!

    • Bleedingmagenta

      and remember, t-mobile’s credit standards are very good. They don’t just pull your beacon score and put you in a credit class, their model takes into consideration Utility payment history. my mother in law has marginal credit, but always pays her utilities on time every month, and she was given A= postpaid credit class with tmo. I for one, love TMO’s new Challenger strategy and will bleed magenta till i die!

  • SFHFJK

    IF YOU HAVE FLEXPAY NOW AND T-MOBILE GETS RID OF FLEX PAY IT DOESNT MEAN YOUR PHONE WILL BE CUT OFF. IT MEANS FROM THAT DAY YOU WILL NOT BE ALLOWED TO GET FLEX PAY SERVICE AS A NEW CUSTOMER!

    • Tmobileman

      Correct! you can stay on Flex or if you PAY YOUR BILL ON TIME!!!! you can convert over to a REGUALR ACCOUNT!

      • Anonymous

        this is myth as most people who do pay their bill on time for 6 months usually are still not able to convert over to post

        • http://twitter.com/bryantjack bryantjack

          it takes 12 months of on time payments

        • ivan

          i have done multiple flex to post conversions, all had atleast 6month. you are probably thinking that they need 12 months of tenure.

        • ivan

          i have done multiple flex to post conversions, all had atleast 6month. you are probably thinking that they need 12 months of tenure.

        • Bleedingmagenta

          and the other thing is paying your Flexpay bill by the DUE DATE, not by the day your bill cycle ends.

    • Tmobileman

      Correct! you can stay on Flex or if you PAY YOUR BILL ON TIME!!!! you can convert over to a REGUALR ACCOUNT!

  • Internationalroaming

    International roaming not even an option for anyone with a deposit? I can see those with the highest deposit rating to be blocked but for those with slightly less than perfect credit they should at least be given a prepaid option should they choose to use their phones abroad.

    • Krn_alien

      Flexpay had no int’l roaming either. so either way you were out of luck.

  • Internationalroaming

    International roaming not even an option for anyone with a deposit? I can see those with the highest deposit rating to be blocked but for those with slightly less than perfect credit they should at least be given a prepaid option should they choose to use their phones abroad.

  • John

    I feel T Mobile will lose more customer if they apply this feature. People can go to Walmart and get unlimited everything with Straighttalk for 45 dollasrs a month and have way better coverage. Phones are at a good price too. Plus no contract.

    • Krn_alien

      straight talk shares the same towers at t-mobile. the “$45 unlimited everything plan” is a walmart branded t-mobile prepaid essentially.

      nice try.

      • Jon L

        Straight talk is verizon’s network and family mobile is T-mobiles….I’m 100% on this….Zach is right…do some research before you resort to childish name calling.

        • anon

          http://www.straighttalkblog.com/

          TracFone doesn’t operate its own wireless network–instead, as an MVNO, the company essentially piggybacks on the networks of Verizon , AT&T Mobility (NYSE:T [2]) and T-Mobile USA, reselling their services under TracFone’s brands, which include Straight Talk, Net10 and others. Thus, TracFone’s net customer additions are also counted by its host carriers under their “wholesale” column.

        • anon

          http://www.straighttalkblog.com/

          TracFone doesn’t operate its own wireless network–instead, as an MVNO, the company essentially piggybacks on the networks of Verizon , AT&T Mobility (NYSE:T [2]) and T-Mobile USA, reselling their services under TracFone’s brands, which include Straight Talk, Net10 and others. Thus, TracFone’s net customer additions are also counted by its host carriers under their “wholesale” column.

    • JEFF

      John, you are an idiot! Straighttalk runs off of T-mobile’s towers so how would the customer get better coverage?

      • http://www.facebook.com/shakazack Zach Sears

        Wrong. Straight talk uses verizon service. Family mobile uses T-Mobile.

      • johnthemon1110

        Actually, the towers Straight Talk uses varies depending on the phone you buy. Some phones utilize the CDMA network (phones that end in a c) and others use the GSM network (phones that end in a g). AT&T and T-Mobile use the GSM network while Sprint and Verizon use CDMA. Do a simple google search if you don’t believe me, but Straight Talk really leaves the choice in your hands.

      • johnthemon1110

        Actually, the towers Straight Talk uses varies depending on the phone you buy. Some phones utilize the CDMA network (phones that end in a c) and others use the GSM network (phones that end in a g). AT&T and T-Mobile use the GSM network while Sprint and Verizon use CDMA. Do a simple google search if you don’t believe me, but Straight Talk really leaves the choice in your hands.

    • Magenta Magic

      Straight Talk is Verizon towers; Family Mobile is T-Mobile towers. Also, WalMart associates tend to tell FM customers to go to T-Mobile for support and phone tech service. Not true, even if it is the same phones we sell in our stores, we cannot service those subscribers. Sorry :(

  • Ferminmartin2003

    Thats why im switching to sprint. T mobiles network is horrible I went to mardi gras this weekend and me and 3 of my friends were left in the dark no signal or nothing while my other 2 friends which have att and sprint had full bars its not just there though where I live the signal always comes in and out all the time not really established plus sprint is cheaper tmobile should really invest more on their network I belive thats the reason why they lost so many customers in their last quarter figures

    • Kristin

      See ya buddy

    • http://spritemoney.myopenid.com/ Andrew

      Sprint roams on verizon towers that’s why they have better coverage than T-Mobile. But you cannot talk unlimited on sprint when you are roaming on another tower. I’m staying with T-Mobile especially with their future of their network in 2013. I love the 2013 coverage map.

  • Ghuayu

    Current im a tmo corporate store employee, I really don’t want to see the company is faking out the flex account, but there just no choice, let me tell you guys about something. At my store I have seem so many people try to scam the system special they will activated it under flexpay account, and got the discount price for the phone as a new customer then next months they will stop making a payment.the company is losing a lot of money. So im glad that the company is doing something to prevent this happen again. Be honest I know that not everyone is scammer, but in reality its happening.

    • Anonymous

      How do you get a discount price for a phone under a flex pay account? I thought with flexpay you had to pay for the phone in full price up front?

      • Reinzane

        Depends on if you’re qualified for ANNUAL or month to month, Annual gets discounts, month to month doesnt.

      • http://spritemoney.myopenid.com/ Andrew

        Sprint roams on verizon towers that’s why they have better coverage than T-Mobile. But you cannot talk unlimited on sprint when you are roaming on another tower. I’m staying with T-Mobile especially with their future of their network in 2013. I love the 2013 coverage map.

      • Theassis

        you “thought that” cause you dont do your own research, instead you believe everything you hear

        • Anonymous

          Well it’s not like they have flex pay plans on their website…

      • Magenta Magic

        There is Flexpay Contract and Flexpay Monthly. Contract = discount on phone + 1st month’s bill; Monthly = no discount on phone + 1st month’s bill

    • http://twitter.com/JrStudioAndroid Android.Jr

      this is true i work at a radioshack store and we sell tmo and there is nothing but fradulant customers and coming to our stores and corp stores tmo is loosing so much money with this so i think its a very good idea to bring back the deposits.

  • battlefield1942

    T-Mobile has an identity crisis. They want to play with the big dogs (Verizon, AT&T, and Sprint) but are getting absolutely hammered by the no-contract companies like MetroPCS and Vigin Mobile.

    Why does T-Mobile require a deposit when a person can walk into MetroPCS and get a brand new LG Optimus M for $199 with NO CONTRACT, NO DEPOSIT, and pay month-to-month. Sure the Optimus isn’t a shiny MyTouch4G or Galaxy S 4G, but it’s still a nice Android 2.2 device. Plus MetroPCS is 3G, and is deploying LTE.

    I’ve been a T-Mobile customer for over 5 years, but I can see why people are running for the no-contract companies, especially in this economy. Now Tmo is raising prices on phones! The G2 is nice. I bought a used one in new condition on craigslist for $280. But it’s not worth $250 with a 2-year-agreement, especially with the Motorola Atrix selling on AT&T for $200!!

    • Reinzane

      It was free just a few weeks ago, it was $99 until just a few days ago, it’s worth that. Tmo has better promo plans than anyone, 1500T, unl txt, unl web for 79 dollars? Why not? And with Metro, good luck getting service, good luck sending texts, good luck with their assisting you should your phone break. Do they offer PHP? Do they offer warranty exchanges for free?

    • GlockBuster

      T-Mobile has the Optimus T for $239.99 so it’s not like it’s that much more expensive. And if all you really are requiring is an Android 2.2 phone, they have the Huawei Comet for $149.99 – no contract. Definitely cheaper than VZ, AT&T, & Sprint

    • Jonathanmorcilio

      metro pcs sucks

  • Joey00

    I know you android homes won’t like to hear this, but tmobile needs the iPhone and they need it badly. Not only will people run in masses to take advantage of the lower plan prices, it gets the tmobile name out there. Whether you guys like it or not, it gives them popularity which translates into $$$. Tmobile cannot afford not to have the iPhone, which I know it’s sad but it is simply the truth. I know the 4G commercials trashing the non 4G iPhone are funny, but guess what people DON’T CARE. Give people what they like and they will come to you, in the phone business, unfortunately it’s what people like, not what’s best for you. I’ve been with T-Mobile for 7 years and I would hate to see them fade, sadly everyday I can see this getting closer and closer ;(. Something needs to happen right now, very soon it will be too late.

    • Justin

      I wan’t an iPhone 4… I don’t care. :)

      • i<3tmo

        Do you want the one with more GB’s?

    • Magenta Magic

      iPhone, really? That’s why Verizon reps are spilling that they are not seeing the amazing sales? When compared side by side with a Droid, the customer picks the Droid? C’mon… iPhone doesn’t cure a company’s ills… except Apple.

      • Phatrig

        Need to get your fact straight man… The Iphone 4 went on pre-order at 3am in the morning. By 5am 2 hours later they had to shut down the servers due to traffic. In 2 hours the Iphone 4 sold more than any phone in Verizon history. http://news.yahoo.com/s/zd/20110226/tc_zd/261140

        • poconopixie

          The iPhone sold more than any other phone in Verizon’s history, but they were sold mostly to EXISTING customers! LMAO! It didn’t gain them enough new ones to matter. So, if it didn’t benefit Verizon, how will it benefit T-Mo?

    • Magenta Magic

      iPhone, really? That’s why Verizon reps are spilling that they are not seeing the amazing sales? When compared side by side with a Droid, the customer picks the Droid? C’mon… iPhone doesn’t cure a company’s ills… except Apple.

    • Ferminmartin2003

      I would definately drop my vibrant for an iphone4 especially if it was on tmobiles unlimited web and data plan which is way cheaper than att or verizon the only thing we got is jailbroken and unlocked iphones with tmobile but I agree the iphone would open so many doors for tmo

    • Ferminmartin2003

      I would definately drop my vibrant for an iphone4 especially if it was on tmobiles unlimited web and data plan which is way cheaper than att or verizon the only thing we got is jailbroken and unlocked iphones with tmobile but I agree the iphone would open so many doors for tmo

  • http://twitter.com/deutscher83 Stephan Brubaker

    All of you people who are talking about T-mobile is going out of business. I can see it coming. It’s just around the corner. It’s only a matter of time. You have been saying this for YEARS!! and it still hasn’t happened. You will continue to say it and if that sad day does come then you will all jump on here and go See See I Told You So .. yes we know, you have been telling us so for longer than anyone can remember. Shut up about it and let the company run it’s course.

    If you don’t like T-mobile; Jump ship and leave us be, I promise you there will be no tears when you are gone.

  • John

    News Flash, Android Phones are more popular then the iphone.

  • John

    News Flash, Android Phones are more popular then the iphone.

  • SaggyBalls

    So long, TmoNews, it’s been a blast. You guy put out the best news regarding anything T-Mobile. But I just
    switched to Verizon today. I couldn’t take it anymore. T-Mobile’s new recovery plan is headed in the wrong direction. They spent a ton of money telling people they don’t charge extra for their new 4G network – then turn around and charge more for their 4G devices. This, amongst many things (no 4.3″ Android phone, really?), led to my departure. And to show you how adamant I was about switching, I had to cancel four lines. That’s $800 in ETFs. And it was worth every penny. So again, keep up the good work, you guys are wonderful.

  • SaggyBalls

    So long, TmoNews, it’s been a blast. You guy put out the best news regarding anything T-Mobile. But I just
    switched to Verizon today. I couldn’t take it anymore. T-Mobile’s new recovery plan is headed in the wrong direction. They spent a ton of money telling people they don’t charge extra for their new 4G network – then turn around and charge more for their 4G devices. This, amongst many things (no 4.3″ Android phone, really?), led to my departure. And to show you how adamant I was about switching, I had to cancel four lines. That’s $800 in ETFs. And it was worth every penny. So again, keep up the good work, you guys are wonderful.

    • pissedoft-mobilegurl

      wooo yeya i see im not the only one me and my boyfriend cancelled our t-mobile service today . cuz we had it with crappy coverage and crappy phones i live in los angeles which is a big city its not like i live in the middle of nowere and i was tired of not having service inside buildings in my mytouch 4G while my friends on at&t and verizon had service inside buildings so i had to borrow there phones to make calls it was embarrasing lol. im just waiting for the thunderbolt to come out on verizon so me and my boyfriend can go to verizon . i know some people arw going to tell me good luck payin more on verizon i dont care i have a good job so i can afford it

      • Opethnchains

        Sorry to see you go but each carrier has weaknesses and LA is one for Tmo.

        • Jimmcparty

          Yeah, heaven forbid someone have a legitimate complaint.

      • bahh

        We’re all happy you have a good job, and I hope that spelling or grammar at your job isn’t a big deal. Don’t let the door hit you. :)

      • Magenta Magic

        I really think some people just post things to see what they can stir up. Why would you WILLINGLY pay more for phones that are in essence the same? An android is an android. A windows mobile is a windows mobile. A blackberry is a blackberry. Get over it. We all sell the same thing, just different packaging. It’s like saying Kroger is better than Meijer because one is overpriced.

      • Magenta Magic

        I really think some people just post things to see what they can stir up. Why would you WILLINGLY pay more for phones that are in essence the same? An android is an android. A windows mobile is a windows mobile. A blackberry is a blackberry. Get over it. We all sell the same thing, just different packaging. It’s like saying Kroger is better than Meijer because one is overpriced.

      • OOpsie

        sure buddy, pretty obvious youre a troll paid by another carrier to post them messages. so please just got die in a hole and save us the extra 5 secs to get through your post.

      • Maschwar77

        I am surprised you even have the intelligence to use an Android phone.

    • Me

      No 4.3″ Android PHONE?? Are you forgetting the MIGHTY HD2?? LOL. RAFRDROID 3.2 FTW

      • t-mobile fan

        I thought the HD2 was a Windows phone…

      • t-mobile fan

        I thought the HD2 was a Windows phone…

    • Maschwar77

      That is really a stupid reason to leave. You did T-Mobile a favor. You were probably one of those customers that ties up the customer service line because you’re too stupid to get anything done on your own.

  • juwanna man

    i think its not worth it giving a deposit to sign up for t-mobile service when u can go to at&t , verizon and sprint and pay the same ammount of money for a deposit but ur gunna have a better phone and better service. or for those who are really broke can just go to metro pcs ,boost or cricket. .

    • GlockBuster

      lol so T-Mobile is not an option for anyone? If you feel that way, why exactly do you visit TMONEWS.COM in the first place?

      • juwanna man

        cuz i feel like it?

        • http://pulse.yahoo.com/_JUTGZZRBMSFP3CAJSMJU4XBQZU Keleko T

          Stop trolling. Tmobile still is a better option than say Sprint, for the simple fact that it has GSM

        • Phatrig

          Dude…. get your facts straight. AT&T network sucks. Go shop around for prices. T-mo is still the best deal. One of the only that still has unlimited internet and they still don’t charge 10-20 bucks a month extra for 4G.

      • Nest11

        cuz they dont have their own life, they are losers…

    • GlockBuster

      lol so T-Mobile is not an option for anyone? If you feel that way, why exactly do you visit TMONEWS.COM in the first place?

    • bahh

      I remember working for dealer a couple of years ago that sold all 4 carriers, and the AT&T and Verizon deposits are much more. I know some people had 500-1000 dollar deposits.

    • Magenta Magic

      So you’re just here to talk smack against T-Mobile? Makes very little sense to me…

    • Eeee

      Your right I keep forgetting that Sprint has TWO SUPER AWESOME PHONES and that they have about the same coverage if not worth than T-Mobile not to mention the hidden fees. But your right go with them your getting a hell of a deal!

    • Nest11

      if you say so…
      such ignorant!!, perhaps juwanna world its too little to even take time to get informed, huh?

  • Thankyou

    HALLELUJAH!!!!!!…flex is a nightmare soon to end

  • the_truth

    I think those that are upset are those with the challenged credit.

    Those that leave–come back.

    • bryan

      And most of them don’t pay their bills.

  • Android_Plz

    So now they’re getting rid of customer options? Well, at least release a dual-core Android phone soon!

    • Magenta Magic

      really?

  • Jonathon

    Long overdue. When I worked at at&t a deposit customer stayed a year until the got it back. The majority of my flex pay customers deact in a few months due to non pay. Guess what a customer with a $500 ransom getting them to stay until the company makes money on them only makes sense. About time.

  • Insider

    TMO=Bought out by COMCAST within a year

    • Phatrig

      Idiotic comment…

    • Nest11

      loser, get over it!

  • Swaggaboystackz

    What if you already have a flex account whats gonna happen its gonna turn into a post paid account

    • PjS

      No you will stay flex until they devise a way to move you unless you are on the flex/post list

      • Swaggaboystackz

        Ok thanks man or women

    • CraigyBoy

      In place now is a incentive for Flexpay customers to pay their bills on time. If you submit payment on-time for 6 months straight (could be wrong on the amount of time), they will bump you up to postpaid even if you did not have the credit to be eligible at the time. This could be advantageous to those already on Flexpay with bad credit who don’t want to pay that $400 deposit.

  • Swaggaboystackz

    What if you already have a flex account whats gonna happen its gonna turn into a post paid account

  • PjS

    Thank god the Thriller from Manila (flex pay care) will cease to be, that alone is a wonder in its own

    • TyRetr0

      LOL. that flexpay customer care sucks ass they ALL SOUND THE EXACT SAME!!!

    • TyRetr0

      LOL. that flexpay customer care sucks ass they ALL SOUND THE EXACT SAME!!!

      • TyRetr0

        I have a postpaid account though but I’ve had past experiences

      • TyRetr0

        I have a postpaid account though but I’ve had past experiences

  • Anonymous

    vipshopper.us

  • Anonymous

    vipshopper.us

  • aksjd

    This sucks no signal, I dont recieve calls or texts on march 1 2011

    • Samcrawfordstunt101

      Me either no calls and text stuck ib edge and g signal all day mar.1

  • John

    Jeff I won’t result in calling names to anyone. Check it out this way. The Straight Talk using CDMA is Verizon, you call 1411 and Verizon answers. The ATT is using sim cards, call 1411 and you get ATT. If you think straight talk is t-mobile, then I guess it would be good for you to go back to school and learn some things.

  • Anonymous

    Great T-Mobile Now You Are About To Lose Even More Customers… Everybody who was using flexpay didn’t have bad credit some just didn’t want to be tied to a two year contract. I would expect the customers who did have flexpay to now switch over to BoostMobile or VirginMobile making Sprint’s pockets fatter Instead of paying a $50-400 dollar deposit.

    • Maschwar77

      Just shows how little you read or understand. Even More Plus will still be available. Even More Plus does not require a contract. You could also go to prepaid which has the same coverage as Flexpay and keep what you want. If you want to go with Boost or Virgin go for it, they both are terrible when compared to T-Mobile. Trust me, I had them both and the coverage was abysmal.

      • Anonymous

        Please Tell Me Where The Article Said Anything About Even More Plus and Where I Said Anything About Even More Plus I Know The Difference Thats Why I Said Flexpay Customers This Effects People With Bad Credit And I’m Quite Sure They Will Now Go To A More Affordable Company. I Actually Use Verizion I’m Speaking In Terms Of Actually Numbers Right Now Sprint Is Bringing In More Prepaid Customers Than T-Mobile. To Make You Feel Better They May Switch To Simple Mobile Which Also Runs On “America’s Largest 4G Network”

        • TreeFrogs

          Sprint is scrambling to get customers just like T-Mobile did two years ago. Look at the 2009 Q4 results for prepaid compared to 2010 Q4. The business is extremely cyclical and no wireless company is immune to it. Why would T-Mobile want more prepaid when they can offer postpaid options to people for a refundable deposit? This will drive revenue, which is the main goal. You don’t have any idea what you’re talking about.

        • Nest11

          seems like u werent fed enough in your childhood, no brain to think well, huh?

      • Guest54

        T-Mobile’s coverage is pretty awful as well compared to AT&T and Sprint.

    • dcb

      Ever heard of Even More Plus??….anyone can have a plan with no contract on T-mobile, it doesn’t have to be flex pay. So those who would have been approved for a contract on flex pay before have to pay 50 or 100 deposit…..they won’t have to pay for their first month of service so it basically evens out…..and if they have to pay a 400 deposit, they wouldn’t have been approved for a post paid account anyway and would have to pay full cost for the phone…..now they will get the discount on the phone and be on a post paid account without all of the restrictions. As long as the credit restrictions are not too severe where more people will have the higher deposits then I think this is a positive change.

    • Hellowallace418

      OMG your dumb, did you know tmo offers prepaid????? Hello if you dont want contravt then goto 50.00 unlimited talk and text prepaid.

      • Anonymous

        Um Yeah I Do Know That Never Said They Didn’t Offer Prepaid I Said That T-Mobile PrePaid Options Are Losing Out To Sprint’s PrePaid Options. I’m Quite Sure Some Will Stay With T-Mobile On PrePaid But I Expect More To Leave And Go Elsewhere. WOW!!!! T-Mobile Has A $50 Plan So Does Everybody Else You 3 Guys Are All Taking Up For A Cellphone Company That Doesn’t Give A F**K About You Just Trying To Put More Money In There Pocket. Leave It Alone Please!!!!

        • TreeFrogs

          What does “Taking Up For A Cellphone Company” mean, and why do you capitalize the firs letter of every word in your response? You lost all credibility with your inability to write before the inadequacies of your argument even surfaced.

        • Nest11

          what a loser…get over it

      • Horse

        what the heck are you talkin about. your the dumb one. t-mobile fan boy lol. get a life. and stop takin peoples comments seriously

      • Adam

        been trying to switch for days/hours… tmo support/reps are incompetent! i’m still on hold even as i type this. i will leave as soon as vzw gets LTE and dual core phones up and running. willing to pay more for better phone and better customer service.

        • Nest11

          nobody is gonna miss ya.

          good luck with your pricey bill at vzw

        • Dr.Phil

          In The early 2000;s I had T-Mobile & loved it….I got hooked up with a relationship & ported my number to another carrier leaving T-Mobile.All good things come to an end & I limped back to TMO. Credit shot & a Flexpay customer. I’ve had store reps tell me that we’re treated like step kids & the two tier customer service is alive & well at T-Mobile. If I get one more customer service rep who can’t speak english I’ll scream, I couldn’t upgrade phone or service using 611 so I bought a smartphone & am currently trying to upgrade service. I can only get 200mb uprade for data the website won’t let me upgrade to unlimited 4G status. I have half a mind to stop service & let tmo chase me for the disconnect it’s been that bad…& Oh before you say anything I’ve made my payment on time for over a year!!!
          Dr.Phil

        • Dr.Phil

          UpDate……I Got My Comet Via The TMO Website…Wonderful Phone by the way for my first smartphone. Because I’ve paid ontime for 13 months I was moved to the “GoodCredit” side of T-Mobile. I thanked the “english” speaking woman in customer service profusly for the switch. She got me the 79.99 plan talk,text & web…I am so happy….Now maybe I can enjoy T-Mobile as it’s intended….

    • Kiladubz

      couldn’t be wronger sir, If you don’t want to be tied down to a contract, just get an even more plus plan…..T-Mo even gives a you a credit line so you can pay off your phone with 0% interest. Most people who have flex are 1. less than perfect credit or 2. foreigners who need full BB data for their “BB Pins”…..fyi option 2 tend to churn within a month or so…..

    • Nest11

      What an idiot! U can still have even more + no contract and lower rates than even more…There is also prepaid, moron.

  • John

    Straight Talk is part of Trac Phone and Net 10. T-Mobile has nothing to do with them.

  • switchola

    Mr. Rollins I agree that things could get worse on T-Mobile’s growth front. Flexpay customers helped T-Mo grow when papa DT placed ultimatum like pressure on them in 2007. But, won’t this change spark new possibilities? I believe this shows that the company is welcoming its teen years by using its huevos to adapt instead of clinging to a shaky identity.

    Flex has become a less than sexy product for consumer, owner and salesperson. It is restricted by churn, foreign customer care and a breadth of cumbersome rules that rival tax laws. It had flaws in its design from birth and has reached its peak- hasn’t it? The rules and low revenue of it has brought its growth to a standstill and is weighing heavily upon a company seeking maneuverability in its “challenger” role.

    With the end of Flex contract, the company will no longer need to subsidize handsets with no deposit customers in mind. Unfortunately, the high-churn leaves the company paying the bill for those subsidies- in fact EVERYONE paying a bill with T-Mo pays. It leads to higher costs on devices for all to limit the risk. Revenues from flex don’t out-weigh its risk and with its stalled growth is simply not good for business.

    T-Mo is looking to woo the higher credit class consumers with MORE savings in their smartphone subsidies and lower priced unlimited plans. This means running a tighter margin to grow that base. Cuts it cannot afford with Flex still hogging T-Mo’s revenue stream. Truth is T-Mo could never offer a competitive discount on an iPhone with flex still around- and they do need an iPhone. Look at the tag on a G2 ($249.99) are way too high to remain competitive! Android is amazing, but isn’t widely accepted as the Chuck Norris it is. Lines still form to the iPhone and its faster to join the party than start your own. Tmo needs results fast (three years to three billion) in revenue and growth, but rev has taken the top priority. Android an iPhone on T-Mo’s 4G network with value unlimited plans will give them the identity they have been striving for.

    Remember “Get More” They are fooling to say that ever left them. They want to offer the highest quality product for the lowest monthly prices. It has struggled since handsets took on such a highly competitive role, but has managed to pull through. As the company matures, its discovering its necessary to try new things and necessary to keep some things. As Flex and T-Mo exist today, the romance has fizzled- was it ever really there? We all knew Flex had a huge upside, but turned out flat. Time to ditch the old hoodie and get suited up. You are growing up T-Mo. Its time they ditch flexpay and challenge themselves to take on something new.

    • TreeFrogs

      Tax law is way less complicated than flex pay

  • switchola

    Mr. Rollins I agree that things could get worse on T-Mobile’s growth front. Flexpay customers helped T-Mo grow when papa DT placed ultimatum like pressure on them in 2007. But, won’t this change spark new possibilities? I believe this shows that the company is welcoming its teen years by using its huevos to adapt instead of clinging to a shaky identity.

    Flex has become a less than sexy product for consumer, owner and salesperson. It is restricted by churn, foreign customer care and a breadth of cumbersome rules that rival tax laws. It had flaws in its design from birth and has reached its peak- hasn’t it? The rules and low revenue of it has brought its growth to a standstill and is weighing heavily upon a company seeking maneuverability in its “challenger” role.

    With the end of Flex contract, the company will no longer need to subsidize handsets with no deposit customers in mind. Unfortunately, the high-churn leaves the company paying the bill for those subsidies- in fact EVERYONE paying a bill with T-Mo pays. It leads to higher costs on devices for all to limit the risk. Revenues from flex don’t out-weigh its risk and with its stalled growth is simply not good for business.

    T-Mo is looking to woo the higher credit class consumers with MORE savings in their smartphone subsidies and lower priced unlimited plans. This means running a tighter margin to grow that base. Cuts it cannot afford with Flex still hogging T-Mo’s revenue stream. Truth is T-Mo could never offer a competitive discount on an iPhone with flex still around- and they do need an iPhone. Look at the tag on a G2 ($249.99) are way too high to remain competitive! Android is amazing, but isn’t widely accepted as the Chuck Norris it is. Lines still form to the iPhone and its faster to join the party than start your own. Tmo needs results fast (three years to three billion) in revenue and growth, but rev has taken the top priority. Android an iPhone on T-Mo’s 4G network with value unlimited plans will give them the identity they have been striving for.

    Remember “Get More” They are fooling to say that ever left them. They want to offer the highest quality product for the lowest monthly prices. It has struggled since handsets took on such a highly competitive role, but has managed to pull through. As the company matures, its discovering its necessary to try new things and necessary to keep some things. As Flex and T-Mo exist today, the romance has fizzled- was it ever really there? We all knew Flex had a huge upside, but turned out flat. Time to ditch the old hoodie and get suited up. You are growing up T-Mo. Its time they ditch flexpay and challenge themselves to take on something new.

  • ForeignStudent

    International Students can currently display their “Qualifying Visa” (F-1 or J-1) and receive 2 lines of Postpaid service from my understanding. Will this still be true, or will they be required to pay a deposit now?

  • ForeignStudent

    International Students can currently display their “Qualifying Visa” (F-1 or J-1) and receive 2 lines of Postpaid service from my understanding. Will this still be true, or will they be required to pay a deposit now?

  • Bryants

    I still think it would be in most consumer’s interest if Sprint, tmo, and tracfone form a coalition of sorts to close the ever widening gap off the duonopoly of ATT and VZW. Tracfone has the money, but not the infrastructure. As it stands tracfone is already making use of both other carriers, as well as the bigger ones.

  • Vaughnalino

    This is a bad idea, they’ll loose a lot of customers because most flex pay customers are international students, bad credit people and just people with no credit, does tmo have to do this. Flex pay is pay as u go, if u don’t pay u don’t go why would they stop this. Bad idea.

  • Anonymous

    wow, big discussions going on here…..would like to share my opinion too. i think prepaid it the best thing ever for any cellphone user. postpaid is totally outdated. the only good thing contract had to offer in the past are the fancy phones for free, but over time now most prepaid providers have come up with smart phones and all sorts of gadgets too, for all those who think they need them…i don’t. all i want is a phone to be able to talk and text. i want to be available whereever i am, so do need a good network coverage,and i don’t want to have to figure out the smallprint on my phonebill at month end. i don’t want the long term commitment or having to pay a deposit. prepaid was the solution for me. since i switched from contract to straight talk’s prepaid unlimited plan my cellphone life has become simply, predictible and cheap.happy prepaid user

  • http://pulse.yahoo.com/_3FXGDNQBTDBNCZGXUW4ULBP32E Melinda Pappas

    @Vaughnalino- I totally agree with you. You can put the whole pay-as-you-go option near the prepaid option although prepaid carriers only use the network while pay-as-you-go, I think when it comes to ATT, they have much more control. I love the ATT network but was over-charging consistently, usually between $25 and $30, but I found that certain prepaid companies use the network with a steady price not affected by fees. So I broke my contract, paid the $150 penalty, and kissed all the fees good bye and went to NET10. I actually kept my old ATT number and went with their unlimited plan and started saving about $25 so far by paying $50 instead of close to $75.

  • netlander

    I’m on flexpay. Been getting couple of text message from Tmobile about me being eligible for upgrade to better plan. I LOVE my flexpay with myfav, and would like to stay there as long as possible. Will tmobile “kick” me out?

    • Ashley

      no, all flex pay accounts are just grandfathered