Motorola Cliq XT To Remain On Android 1.5, Cue Angry Mobs

Wow, is this going to upset so many people and apparently this bit of news has been shuffling around for a few days, it’s the first I’m hearing of it. I suggest you just read the statement below, especially the last part about being frustrated and keeping the comments clean!

I hope Cliq XT fans are done right by Motorola or T-Mobile for this one, it’s a total disappointment that right after the Samsung Vibrant debacle comes word of the Cliq XT not being supported. I’m going to assign blame here to Motorola and say that T-Mobile should consider taking steps to allow those customers on the Cliq XT to upgrade early and purchase a phone that’s actually current with devices currently coming down the pipeline.

Motorola Forums

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  • Scooby214

    I figure the Vibrant I got during the online upgrade glitch helps to offset the frustration over the Cliq XT not getting an official upgrade.

  • That is an outright lie. There are other devices that have less specs that have 2.1 today. Give them 2.2 its supposed to outperform 2.1 anyways.

    • Anonymous

      No, its not a lie. I know someone doing testing and there have been lots of problems.

      • Jonstonson

        I stand corrected.

        • I will concur that there are devices in testing with 2.1 now, I don’t know why the update is being held up, but they absolutely are testing it.

      • geo

        yeah i’ve also heard that there were many bugs that could never get fixed on the testings… which sucks, but hopefully t-mo will allow cliq-xt users to upgrade to a new phone. truth is that most cliq xt users aren’t even aware there was an update in the making…

      • Then they have poor programmers.

        • Anonymous

          I just think they pay their programmers poorly.

    • Jonstonson

      You’re probably right that they’re lying.. However, just because “other devices have less specs and have 2.1” other devices are not all Motorola phones, or have Moto-Blur. Different ball park if I’m not mistaken.

      • Anonymous

        And remember, they released the 2.1 upgrade for the original Cliq and took tons of flak because a percentage of users had serious trouble with it. They said in their statement that they weren’t going to release it unless it was perfect, and it’s not perfect.

      • Anonymous

        And remember, they released the 2.1 upgrade for the original Cliq and took tons of flak because a percentage of users had serious trouble with it. They said in their statement that they weren’t going to release it unless it was perfect, and it’s not perfect.

  • swehes

    Motorola should release their full source code for Cliq XT to the development community and that will appease a small group of people. But this will really hit the fan I think though. Hasn’t Motorola had issues upgrading some other of their hardware as well? And not to mentioned their whole boot loader issue as well.

  • That is an outright lie. There are some devices on 2.1 already. 2.2 has optimization that makes it better performing than 2.1. So just give them 2.2.

  • wow, i’m really sorry for you cliq xt owners. It really sucks, it’s things like this that hurt big companies like motorola. good luck to you guys on choosing a new phone to keep up with the rest of us.

  • So this marks the second device (the first being the Devour on Verizon) that Motorola has decided to abandon on 1.5. That’s really low and nasty of them. I think everyone realizes that legacy hardware can’t be supported for ever, but the Devour and XT were both released just last March, making them less than a year old. That’s completely unacceptable and I feel truly sorry for the Devour and XT owners out there.

    • ivan

      Released less than a year . That just shows how fast technology advances

    • J-Hop2o6

      Those phones sucked anyway.. all Moto had to do was quit adding Blur on those slow phones, then they would of ran Vanilla 2.2 just fine.

  • SaggyBalls

    This is just the tip of the iceberg. Problems like this will continue to happen when you have the Android ecosystem. I’m not knocking it, I love Android, but with so many companies using this OS, this was bound to happen. Fragmentation sucks.

    • BigMixxx

      so, what exactly are you saying? This is not a fragmentation issue. T mobile got the shitty end of the motorola stick. if the XT is not getting updated, but products that Verizon is currently carrying is, someone made a bad decision as it relates to phone technology, not fragmentation. Windows suffers the same woes, yet it is largest install base of any open os. Linux, again, suffers the same.

      Motorola, Samsung are just producing devices to get their namesakes out. Carrier signup ‘carry these shitty phones and we will give you one good one’…I won’t buy one of their brands ever again as it relates to smartphones and tablet devices.

    • BigMixxx

      so, what exactly are you saying? This is not a fragmentation issue. T mobile got the shitty end of the motorola stick. if the XT is not getting updated, but products that Verizon is currently carrying is, someone made a bad decision as it relates to phone technology, not fragmentation. Windows suffers the same woes, yet it is largest install base of any open os. Linux, again, suffers the same.

      Motorola, Samsung are just producing devices to get their namesakes out. Carrier signup ‘carry these shitty phones and we will give you one good one’…I won’t buy one of their brands ever again as it relates to smartphones and tablet devices.

      • Anonymous

        I see where you’re coming from, but also remember that these Verizon phones that get timely updates outsold the CliqXT exponentially.

      • Anonymous

        I see where you’re coming from, but also remember that these Verizon phones that get timely updates outsold the CliqXT exponentially.

      • Anonymous

        I see where you’re coming from, but also remember that these Verizon phones that get timely updates outsold the CliqXT exponentially.

    • BigMixxx

      so, what exactly are you saying? This is not a fragmentation issue. T mobile got the shitty end of the motorola stick. if the XT is not getting updated, but products that Verizon is currently carrying is, someone made a bad decision as it relates to phone technology, not fragmentation. Windows suffers the same woes, yet it is largest install base of any open os. Linux, again, suffers the same.

      Motorola, Samsung are just producing devices to get their namesakes out. Carrier signup ‘carry these shitty phones and we will give you one good one’…I won’t buy one of their brands ever again as it relates to smartphones and tablet devices.

    • BigMixxx

      so, what exactly are you saying? This is not a fragmentation issue. T mobile got the shitty end of the motorola stick. if the XT is not getting updated, but products that Verizon is currently carrying is, someone made a bad decision as it relates to phone technology, not fragmentation. Windows suffers the same woes, yet it is largest install base of any open os. Linux, again, suffers the same.

      Motorola, Samsung are just producing devices to get their namesakes out. Carrier signup ‘carry these shitty phones and we will give you one good one’…I won’t buy one of their brands ever again as it relates to smartphones and tablet devices.

  • The CLIQ XT is a variant of the CLIQ. It doesn’t make sense that they couldn’t get Android 2.1 to work on the CLIQ XT… The specifications are nearly identical….

    • jh

      I had the Cliq with 2.1. Believe me, it ran terribly on that update. It was slow and would freeze and reboot constantly and would make random calls. The Cliq XT is being saved from that BS.

    • jh

      I had the Cliq with 2.1. Believe me, it ran terribly on that update. It was slow and would freeze and reboot constantly and would make random calls. The Cliq XT is being saved from that BS.

    • jh

      I had the Cliq with 2.1. Believe me, it ran terribly on that update. It was slow and would freeze and reboot constantly and would make random calls. The Cliq XT is being saved from that BS.

  • LOL and I got my mom the cliq xt for 50 bucks the phone really sucks only if it was rooted and running stock would of been helpful but the damn thing dies in 12hrs with minimum use thats just insane!. Motorola needs to give people the motorola cliq xt a refund or trade it for a original cliq. My mom doesn’t know about updates but shes aware of the horrible bugs and battery power atleast fix those to make the phone alittle better. If they cant figure this simple thing out how are they going to release the atrix and have full support?

    • AdrianG2

      There is a rom on m3 called BBM2. Its the smoothest nicest 2.1 rom out for it. I rooted my old XT and gave it to my mother to use. It also has good battery life.

      • I did the same… I really don’t understand Motorola’s problem because this ROM is even faster than 1.5 was. I complained for a long time and only did this recently when I got tired of waiting. I wish I would have done it earlier. Now I have Kindle, Goggles, voice navigation in maps, skype, launcher pro, wireless tether, cestos 2, doubletwist and a bunch of other stuff.

        • SARS

          Can someone please tell me how to do this? My husband and I both got XTs with a family plan deal thing and they are junk. We don’t have the money to pay early term fees so we can go back to Verizon or buy new phones from Tmo at the outrageous retail prices. I’d love to just have a phone that freaking works and if getting ROMs on them will help then I would love to know how to do it.

  • i’m still waiting for them to announce that us T-Mobile G2 users are never going to get gingerbread. i hate to be negative but i really really doubt we’ll ever get it without rooting.

  • Jack

    Well, for Motorola to take this step is a big blow to the Cliq XT owners. And just as RYANINC said, legacy devices being upgraded is somewhat a hard ball game to figure out.
    Now, it seems that the only technology a person asks..”is this upgradeable?” is the cell phone. (of course the pc, but that is more directed at your own knowledge and capabilities), but the cell phone completely relies on the manufacturer and the carrier. Now, I do love Android, since Oct 23rd, 2008, thats all I have ever used, but when purchasing a device, I logically think about the decision. I investigate myself. 1. I always go with stock android, Vanilla if I can. 2. who is manufacturing this? I knew the Vibrant would look awesome, but I knew Samsung would fail on the time factor on that one. and 3. Do I plan on upgrading my device before the two years upgrade we are so use too.
    A new model will always come out, whether it be phone, car, pc, tv, or hell, even microwave. The question is, how motivated are you to wait for that new model, or purchase now, and upgrade later.
    The main thing is, yes, look and investigate and try to “guess” as to whether something will be updated, but to be on the safe side, purchase with the knowledge or feeling that whatever device you are getting, will not be updated, and there will be something new and better on the horizon.

    Example: There will be the G-Slate, and that looks amazing, and three months down the line, there will be something newer and better, if only in one way, it still will be better.
    Plus, trust me, some cool things are coming to Tmo. ;)

    Note: Vibrant update..its out there now, we all know it, or us on here do, customers are still oblivious at times. But Samsung brought the update to Tmobile 3 times before it was approved on Tmos part. The reasoning why Tmo has a say in part, because who do you think takes those calls for the issues? Not Samsung. Not even if it has nothing to do with the network, Tmo takes it. So when a update is released, it is desired to have the least amount of issues.
    and…plus…it had to be done before the release of the Vibrant 4G.

    • Anonymous

      I am starting to lose faith in TMo. Being a customer for 8 years, living walking distance to their corporate offices and having friends who work for them, I have kept the faith that TMo would come around with great devices and a stronger network. However, it seems TMo’s focus is narrowing to “value” smartphones and they are getting away from legacy devices. TMo has the worst track record of updating devices and seems hell bent on pushing thier MyTouch line, which is perceived as just neutered Android for kids.
      As for the G Slate tablet. 3D? Are you kidding? Talk about missing the mark. People don’t want to wear glasses with their TVS, let alone on a tablet and they especially aren’t going to shoot 3D video with it.

    • Anonymous

      I am starting to lose faith in TMo. Being a customer for 8 years, living walking distance to their corporate offices and having friends who work for them, I have kept the faith that TMo would come around with great devices and a stronger network. However, it seems TMo’s focus is narrowing to “value” smartphones and they are getting away from legacy devices. TMo has the worst track record of updating devices and seems hell bent on pushing thier MyTouch line, which is perceived as just neutered Android for kids.
      As for the G Slate tablet. 3D? Are you kidding? Talk about missing the mark. People don’t want to wear glasses with their TVS, let alone on a tablet and they especially aren’t going to shoot 3D video with it.

    • Anonymous

      I am starting to lose faith in TMo. Being a customer for 8 years, living walking distance to their corporate offices and having friends who work for them, I have kept the faith that TMo would come around with great devices and a stronger network. However, it seems TMo’s focus is narrowing to “value” smartphones and they are getting away from legacy devices. TMo has the worst track record of updating devices and seems hell bent on pushing thier MyTouch line, which is perceived as just neutered Android for kids.
      As for the G Slate tablet. 3D? Are you kidding? Talk about missing the mark. People don’t want to wear glasses with their TVS, let alone on a tablet and they especially aren’t going to shoot 3D video with it.

  • Hi

    People still use this phone? haha jk I’m sorry to all you Clix XT users, you should have never went with that stupid Blur thing.

  • jake

    eh my XT is my back up phone now, got the charm off ebay for christmas and its awesome for my emulators, but yes disappointing still.

  • jake

    eh my XT is my back up phone now, got the charm off ebay for christmas and its awesome for my emulators, but yes disappointing still.

  • Anonymous

    Motorola is well-known notorious for system update except Droid family. However, xda may give a beam of hope even moto has locked bootloader.

  • Anonymous

    Motorola is well-known notorious for system update except Droid family. However, xda may give a beam of hope even moto has locked bootloader.

  • Things like this is why I’m leaving Android (and T-Mobile) for the iPhone 5 on Verizon this summer. At least I’ll get iOS6, just not new hardware. Oh, and I’ll service.

    • Spand

      I would put money on it that there will not be an iphone 5, and if, I say if, it may just be a refresh of the 4.

      • M.

        iPhone 5 will go to AT&T, then come out on Verizon around Christmas. Verizon would not put out the iPhone 4 in February to sell iPhone 5 in June. AT&T gets exclusive rights, then Verizon will receive 6 months later.

    • Spand

      I would put money on it that there will not be an iphone 5, and if, I say if, it may just be a refresh of the 4.

    • DavidOhio

      you do realize that the Verizon iphone will only be 3g, and a slow 3g at that. Yeah, good times! No speed, no flash 10, oh and yeah, you can’t get a call while you are on the internet.

      • Randyr

        Thats why he said Iphone 5. not Iphone 4. please read the comments davidOhio…. Cavs suck! LBJ4Life!!

    • Hi

      There won’t be an iPhone 5 it will be iPhone 4GS

  • Wilma Flintstone

    Now people, take heed to this warning. You see that they didn’t support the cliq or the cliq xt. If you’re planning on buying the Cliq 2, make sure you want to buy the phone AS IS.

    • Khughes

      The Cliq upgrade for 2.1 was released about 2 months ago…

  • Anonymous

    Case & point why I choose the G2 and not any Motorola smart phones. I was seriously looking at the Cliq2, but I realized that it probably won’t get updated until next year, if it ever gets an update.

  • Anonymous

    Case & point why I choose the G2 and not any Motorola smart phones. I was seriously looking at the Cliq2, but I realized that it probably won’t get updated until next year, if it ever gets an update.

  • yyevo

    You all need to understand that it’s in every handset maker’s best interest for you to NOT upgrade. That way you buy more phones, more often. Moto never intended to upgrade the CLIQ or CLIQ XT.

    They just want you to buy another phone. It doesn’t matter if you’re talking about Motorola, HTC or Apple, they just want you to buy more.

  • yyevo

    You all need to understand that it’s in every handset maker’s best interest for you to NOT upgrade. That way you buy more phones, more often. Moto never intended to upgrade the CLIQ or CLIQ XT.

    They just want you to buy another phone. It doesn’t matter if you’re talking about Motorola, HTC or Apple, they just want you to buy more.

  • yyevo

    You all need to understand that it’s in every handset maker’s best interest for you to NOT upgrade. That way you buy more phones, more often. Moto never intended to upgrade the CLIQ or CLIQ XT.

    They just want you to buy another phone. It doesn’t matter if you’re talking about Motorola, HTC or Apple, they just want you to buy more.

    • frigadroid

      You forgot our Korean friends over at Scamscum and LG. Same goes for Google they want you to buy the nexus.

  • yyevo

    You all need to understand that it’s in every handset maker’s best interest for you to NOT upgrade. That way you buy more phones, more often. Moto never intended to upgrade the CLIQ or CLIQ XT.

    They just want you to buy another phone. It doesn’t matter if you’re talking about Motorola, HTC or Apple, they just want you to buy more.

  • peter fitzenwell

    I just bought two moto cliq and a blackberry for 100 and just updated the two cliqs to 2.1 …..manual update ….. :) …not too shabby

  • LAWSUIT! They lied man.

  • LAWSUIT! They lied man.

  • Kent108

    Oh for god’s sake, people. Quit whining, this is an easy fix.

    Download the one-click-root app, root your Cliq XT, and install a Cyanogen mod (up to FroYo for half a year, now.) It’s a 20-minute affair and it’s embarrassingly easy.

    • SaggyBalls

      Quit acting like an ignorant douchebag. The majority of people have no concept of doing this type of stuff. More importantly, why should they have to?

      • Turdnugget0420

        Go on xda and research man…there are countless threads on how to do in 20 minutes what you will spend your entire time with the phone bitching that you don’t have.

    • Ssarthur

      There isn’t a Cyanogen mod for this phone. Motorola has effectively scared away anyone willing to create one by saying they were working on it. Hopefully there will be an independent developer mod forthcoming now that Motorola has stopped acting like they’re going to provide one.

      My next phone is going to be one with a stock Android build. Motoblur is a joke.

  • Bob

    That rules out a Samsung or Motorola phone then. People shouldn’t have to jump through hoops like rooting, most wouldn’t have a clue what to do.

    • ivan

      But don’t you Think that the only ones that even know aBout updates or Android software are the ones that know about rooting? And the ones who do not know about Android probably don’t even care about this news?

      • frigadroid

        Not at all. Most people hear positive things first about android so they want to experience it. After they buy in to android and start to learn more about fragmentation and other problems they feel like its not yet all that.

      • frigadroid

        Not at all. Most people hear positive things first about android so they want to experience it. After they buy in to android and start to learn more about fragmentation and other problems they feel like its not yet all that.

  • karlc

    its like i always say; when you buy for phone, buy it because you like it for what it is at the time you bought it! period! i didnt buy a Vibrant because Froyo was coming (or a promise), thats dumb. i bought it because i like the SAMOLED, its ease of use, size and weight of it in my hand.
    expectations are a bitch people…in life and the mobile world! enjoy what you’ve got! you all wanted a moto cliq xt, i assume you all picked it up and played with it etc…….and made your choice. besides once you get used to your phone. it makes things easier and faster to navigate it.
    after all, if you still have a cliq….your not in the “game” anyways!!!! HA!

    • Outside of the Nexus S, we’re pretty much stuck with a two-year contract to obtain almost any smartphone out there. I don’t think it’s unreasonable for consumers to expect updates during those two years.

    • Outside of the Nexus S, we’re pretty much stuck with a two-year contract to obtain almost any smartphone out there. I don’t think it’s unreasonable for consumers to expect updates during those two years.

      • Anonymous

        it’s unreasonable to expect something for free, and get mad when you don’t get it. You do always have the option of selling your current phone to get an updated one.

      • karlc

        ahhh… but what you are calling free updates, is in fact a new OS that the manufacture use as selling points. that is why people should be happy with the merchandise they purchase, at the moment they buy it. with phones coming out as fast as they are nowadays…. the manger is probably telling you truth; the jump from 1.5 to…..2.1 or 2.2 probably was too difficult and not worth it, both to you and them! too many variations to re-configure and probably not all features ran as smooth as they would with todays current processors and such.

      • karlc

        ahhh… but what you are calling free updates, is in fact a new OS that the manufacture use as selling points. that is why people should be happy with the merchandise they purchase, at the moment they buy it. with phones coming out as fast as they are nowadays…. the manger is probably telling you truth; the jump from 1.5 to…..2.1 or 2.2 probably was too difficult and not worth it, both to you and them! too many variations to re-configure and probably not all features ran as smooth as they would with todays current processors and such.

  • ivan

    I am actually glad the cliq xt was not updated. I have seen many mytouch first generation after receiving update and the update is too much for the phone to handle. If the phone does not have hardware don’t do it. It’s like throwing a hemi RT on a Toyota yari. It’s too much of a beast..

    • Anonymous

      but…Vtech…it just kicked in yo

  • Carter Helm

    In real life, people don’t actually notice the differences between different versions of Android.

    • Anonymous

      I am driving down the street. I am lost, I have no navigation in my car so I use my phone. AHH SNAP, only directions no navigation. So I constantly look down at my phone for the next turn in small font instead of the nice big words, arrows and voice of the Nav. I crash head on with another driver because I couldn’t use text-to-speech for inputting a new address. The other driver gets ejected and stops breathing. I MUST PERFORM CPR. but I dun remember how, let me google it. A website pulls up with an embedded flash CPR tutorial, AHH SNAP, no embedded flash support, I can’t see it. The other driver dies from lack of CPR before paramedics get there, I get locked up for involuntary vehicular manslaughter.
      My name is Sam and I am currently serving 10 years in Chino Correctional Facility, the above is my story. Thanks Moto, I think of you every time I am forced to play “games” with my cellmate Tyrone.
      Good time!

      • Magenta Magic

        Well there IS that disclaimer about not using the navigation software while driving. Had this been a true story, I would have felt no sympathy because YOU MADE A CHOICE to 1) purchase the device, and 2) use the device in a hazardous fashion.

        However, I do give you props for a creative tale!

      • Magenta Magic

        Well there IS that disclaimer about not using the navigation software while driving. Had this been a true story, I would have felt no sympathy because YOU MADE A CHOICE to 1) purchase the device, and 2) use the device in a hazardous fashion.

        However, I do give you props for a creative tale!

    • Taharial

      They do notice when they see their friends playing with an app or game and think, “wow, I want that” and then realize that their phone is not running a version that will support it. They notice then.

  • MIKEEEEE

    i have a defy. i love it with 2.1. i don’t expect anything more.

    my next toy is going to be a tablet.

    then my smartphone days will be over and i’ll ba happy as a clam with a DEFY for pocket work and a tablet for heavy lifting.

    why would anyone want a phone to do a laptop’s work?

    just someone come out with a ruggedized tablet.

    BTW; when all you kids get driver’s licenses and cars you’ll understand.

  • MIKEEEEE

    i have a defy. i love it with 2.1. i don’t expect anything more.

    my next toy is going to be a tablet.

    then my smartphone days will be over and i’ll ba happy as a clam with a DEFY for pocket work and a tablet for heavy lifting.

    why would anyone want a phone to do a laptop’s work?

    just someone come out with a ruggedized tablet.

    BTW; when all you kids get driver’s licenses and cars you’ll understand.

  • Nexus Eddie

    Tmo tried to make me upgrade to the Cliq 2 and I’m like hell no and went to Best Buy and got me my Nexus S contract free. I sold my Nexus One for $350 on eBay and paid the difference. I plan to do the same when the next Nexus phone comes out. Having a Nexus phone is like having the G1 all over again (but better).

  • Nexus Eddie

    Tmo tried to make me upgrade to the Cliq 2 and I’m like hell no and went to Best Buy and got me my Nexus S contract free. I sold my Nexus One for $350 on eBay and paid the difference. I plan to do the same when the next Nexus phone comes out. Having a Nexus phone is like having the G1 all over again (but better).

  • Nexus Eddie

    Tmo tried to make me upgrade to the Cliq 2 and I’m like hell no and went to Best Buy and got me my Nexus S contract free. I sold my Nexus One for $350 on eBay and paid the difference. I plan to do the same when the next Nexus phone comes out. Having a Nexus phone is like having the G1 all over again (but better).

  • Anonymous

    I completely agree with Ivan. I too have seen several original Mytouch’s with the update, and it just doesn’t work well. It’s kind of a double-edged sword for Moto…if they release the update and makes it worse, people get angry. If they decide to not release it for that same reason, to prevent irate customers…they still get irate customers.

    I was an owner of the Cliq XT, and am glad I got rid of it. I did my own research before buying the phone, and did not buy it on promises of software updates. I bought it for what it came with NOW (which is something more people should do). I sold it when the Mytouch Slide came out, because that phone fitted my needs, and I’ve been using it ever since it came out. I bought the slide with 2.1, and while I’m not happy that the 2.2 update hasn’t come, I’m not too upset, because I bought the phone AS-IS. It’s a shame Motorola is destroying their own name. The last few releases have been dissapointing. The cliq, the Cliq XT, the Cliq 2, the charm…the only phone they’ve released recently for T-Mobile that was worth spending some money on was the Defy…and that’s saying something.

    BTW, No company is great with updates…including HTC. Some praise HTC for “quick” updates, while companies like Motorola and Samsung are scrutinized for taking too long. While Motorola has failed on all ends for T-Mobile, Samsung didn’t take very long either. Vibrant came out on July 15th, and official updates started January 20th. HTC has failed too on the T-mobile side…the Mytouch slide still hasn’t gotten an update nor even a release date…and it came out a month before the Vibrant. The original Mytouch came out in July of 09, and didn’t start getting updated until october of 2010…Just saying. No company is perfect, these updates are FREE, and they don’t HAVE to push them out…

  • Turdnugget0420

    I hope all manufacturers will just disclaimer that they in no way will promise updates on any Android device so that all you will stop bitching about updates.

  • M.

    so does that mean the Moto XOOM will have a bootloader?

  • Pb35

    The thing that upsets me the most about this is that it is getting harder and harder to find any apps that will run on 1.5 so we are basically left with an expensive paper weight. I know i am not the only XT user that has had problems trying to install apps on their phone…just look at the comments on tmobiles XT forum about installation errors popping up recently. Its not because of TMobiles network being out, it’s because nobody supports 1.5 anymore. I even contacted MOG the other day about problems i was having with their app on the XT and even though i am a paid subscriber to MOG they said they no longer support the 1.5 OS. I wish TMobile would at least give us XT users under contract a break on a phone that uses an android operating system that is still supported.

  • Pb35

    The thing that upsets me the most about this is that it is getting harder and harder to find any apps that will run on 1.5 so we are basically left with an expensive paper weight. I know i am not the only XT user that has had problems trying to install apps on their phone…just look at the comments on tmobiles XT forum about installation errors popping up recently. Its not because of TMobiles network being out, it’s because nobody supports 1.5 anymore. I even contacted MOG the other day about problems i was having with their app on the XT and even though i am a paid subscriber to MOG they said they no longer support the 1.5 OS. I wish TMobile would at least give us XT users under contract a break on a phone that uses an android operating system that is still supported.

  • oldblue

    I moved from a CLIQ XT to a G2 back in September. Quite honestly, this is just proof that you get what you pay for. The CLIQ XT is a bargain basement phone running bargain basement hardware, even for March 2010 when it came out. If having a phone that can be upgraded to future Android versions is important to you, then obviously a) you’re a “power user” (I hate that term but it applies here) and b) you probably shouldn’t be buying phones whose hardware is already behind the curve at launch. Just sayin’. The G2 will end up getting Gingerbread eventually. The G1 had what? 3 upgrades (1.1, 1.5 and 1.6)? That’s because at the time, the hardware was smokin’ and it had some staying power. Not the case with the CLIQ XT. I feel bad for all the people who still have the CLIQ XT, but I have to agree with everyone else here. If you’re going to buy a budget phone like that, you need to be happy with what it does out of the box, and not love it for future potential.

  • oldblue

    I moved from a CLIQ XT to a G2 back in September. Quite honestly, this is just proof that you get what you pay for. The CLIQ XT is a bargain basement phone running bargain basement hardware, even for March 2010 when it came out. If having a phone that can be upgraded to future Android versions is important to you, then obviously a) you’re a “power user” (I hate that term but it applies here) and b) you probably shouldn’t be buying phones whose hardware is already behind the curve at launch. Just sayin’. The G2 will end up getting Gingerbread eventually. The G1 had what? 3 upgrades (1.1, 1.5 and 1.6)? That’s because at the time, the hardware was smokin’ and it had some staying power. Not the case with the CLIQ XT. I feel bad for all the people who still have the CLIQ XT, but I have to agree with everyone else here. If you’re going to buy a budget phone like that, you need to be happy with what it does out of the box, and not love it for future potential.

  • oldblue

    I moved from a CLIQ XT to a G2 back in September. Quite honestly, this is just proof that you get what you pay for. The CLIQ XT is a bargain basement phone running bargain basement hardware, even for March 2010 when it came out. If having a phone that can be upgraded to future Android versions is important to you, then obviously a) you’re a “power user” (I hate that term but it applies here) and b) you probably shouldn’t be buying phones whose hardware is already behind the curve at launch. Just sayin’. The G2 will end up getting Gingerbread eventually. The G1 had what? 3 upgrades (1.1, 1.5 and 1.6)? That’s because at the time, the hardware was smokin’ and it had some staying power. Not the case with the CLIQ XT. I feel bad for all the people who still have the CLIQ XT, but I have to agree with everyone else here. If you’re going to buy a budget phone like that, you need to be happy with what it does out of the box, and not love it for future potential.

  • Jawash22

    I don’t think most cliq owners care. If you wanted a high end phone you wouldn’t have bought the fugly cliq….Also,IMHO, it’s like buying a Ford Mustang V6 and getting mad it doesn’t have the same power or features of a GT. If you want a great smartphone..buy one and don’t cheap out

    • craig

      Ah, i see. So upgrading to a new OS is a feature that only high-end phones employ? Could you back this up with some statistics showing me?

      • timmyjoe42

        Well the high end phones have better hardware to run the newer software.

      • timmyjoe42

        Well the high end phones have better hardware to run the newer software.

  • Anonymous

    They could have at least shoehorned Android 1.6 on it or at LEAST offered stock 2.1.. no doubt it could run on the CLIQ XT without all of the bloat

    • Rockbox1590

      We know this to be true thanks to the developer community.

    • Rockbox1590

      We know this to be true thanks to the developer community.

  • Ok, 1) maybe if they would drop that ridiculous motoblur crap then 2.1 might function decently and 2) if you and your developers are incapable of delivering this release, then when not let the open source community have a stab at it by providing them with the work completed thus far (in addition to removing any roadblocks that might exist to completing the entire task).

    • Blur runs just fine on the Cliq 2, but that phone has twice the RAM and twice the processor speed.

    • Blur runs just fine on the Cliq 2, but that phone has twice the RAM and twice the processor speed.

    • Blur runs just fine on the Cliq 2, but that phone has twice the RAM and twice the processor speed.

  • Cmh0223

    I work for T-Mobile and saw this update being tested. Be glad that 2.1 wasn’t released. It was so slow it was almost unusable. I would say that with it being that unstable, 1.5 is the best it’s going to get for the CLIQ XT.

    • I happen to disagree that the builds that the community developers released ran pretty well on the CliqXT.

    • I happen to disagree that the builds that the community developers released ran pretty well on the CliqXT.

    • I happen to disagree that the builds that the community developers released ran pretty well on the CliqXT.

    • I happen to disagree that the builds that the community developers released ran pretty well on the CliqXT.

      • Jaythe01

        I would say thats entirely true. If Moto released the 1.6 update for the phone it would be helpful but most of the ROM you find are just modded versions of 1.5 and 1.6 that are made to run smoother and better *sans bloatware* to give your phone a more newer feel. 2.0+ just is crap on the XT… Moto will not give or scrap away BLUR to appease a few

        • Shink

          What I don’t get is why the dev community is able to get Eclair running well on this device but the company that MADE the phone and has all the updated drivers has such an issue. This whole “we spent months trying to get it running well and just couldn’t” smells pretty fishy in that light.

  • This is in no way to target anyone, now let me say it.

    I don’t feel that anyone is due anything. There is nothing in your contract that says you will be given updates by the carrier, or are owed an update. So take what you have, and go with it. Want something better, buy it. The Cliq XT is not the fastest phone on the market, and was a choice made when it was purchased. I think consumers should just get over it, and move on. Motorola is not going to do anything about it, nor is T-Mobile. So let it go…OR spend a little bit more, to get something a TON better. The cheap way, is not always the way. Quality first…price last.

    • The other side of this argument though, is that Motorola had on their website for a considerable length of time a chart with projected update releases. Their forums people related progress on those updates and that set up the expectation of an actual working update. People’s expectations regarding updates and these devices have changed radically in this android age. People expect their devices to be able to run apps available and those updates provide that. Manufacturers that are able to adapt to that and meet customer expectations with flourish. One’s that are unable to deliver on that will fail. That is how the market works. I agree with It’sNotMichael above, that manufacturers should never make promises of any kind regarding updates and releases because they set themselves up for this recrimination. In Moto’s case here, it is well earned and well deserved, they continually set projected release dates that they were unable to meet, continued a dialogue that they were going to provide them, and then in the most stupendously stupid PR move ever, sent emails to XT owners a week ago with UPDATE in the title and it was not an OS update it was an offer to buy another moto phone. Some of us have also noticed that if there is a red V on the moto phone, it tends to get quick reliable updates.

  • MJ

    Avoid Motorola T-Mobile phones like the plague

  • Well this is the biggest disappoint of news I have heard since my BH2 days.
    Having been in the forefront of Android fragmentation with both of these phones, I honestly wish that Google would finally step in to do something about this.

    In the mean time, I highly recommend those who are as upset as I am to upgrade to Android 2.1. I know that adlx’s build as well as my build (Basically Blurless MM278) run pretty well on the phone and actually make it quite an exciting phone.

    • AdrianG2

      BBM2 is the greatest rom for that phone. Thanks MasterMind.. I flashed it to my XT the other night and was quite impressed. My Mom now has the phone and she absolutely love it!

    • AdrianG2

      BBM2 is the greatest rom for that phone. Thanks MasterMind.. I flashed it to my XT the other night and was quite impressed. My Mom now has the phone and she absolutely love it!

  • Well this is the biggest disappoint of news I have heard since my BH2 days.
    Having been in the forefront of Android fragmentation with both of these phones, I honestly wish that Google would finally step in to do something about this.

    In the mean time, I highly recommend those who are as upset as I am to upgrade to Android 2.1. I know that adlx’s build as well as my build (Basically Blurless MM278) run pretty well on the phone and actually make it quite an exciting phone.

  • Well this is the biggest disappoint of news I have heard since my BH2 days.
    Having been in the forefront of Android fragmentation with both of these phones, I honestly wish that Google would finally step in to do something about this.

    In the mean time, I highly recommend those who are as upset as I am to upgrade to Android 2.1. I know that adlx’s build as well as my build (Basically Blurless MM278) run pretty well on the phone and actually make it quite an exciting phone.

  • frigadroid

    No surprise here, same old same old.

  • frigadroid

    No surprise here, same old same old.

  • frigadroid

    No surprise here, same old same old.

  • frigadroid

    No surprise here, same old same old.

  • Matt

    Wow, Motorola just keeps finding ways to suck more and more everyday

  • Matt

    Wow, Motorola just keeps finding ways to suck more and more everyday

  • Matt

    Wow, Motorola just keeps finding ways to suck more and more everyday

  • Anonymous

    Any rude, uninspired names for Motorola, the same as some of you have come up with for Samsung? Seems that will strain the minimal creative juices you have to come up with derogatory posts. How about “MotoLiars” or “Fraudola” or “MoronOla.” Yes, I am saying that it appears all companies have problems with OS upgrades, not just Samsung.

    Anyway, I have not been following the Cliq update process, but did Motorola ever say that the Cliq XT would get updated?

    The Motorola moderator’s comment is illuminating for a number of reasons.

    — This tells me why carriers and manufacturers do not, and never should, make promises, nor even imply or hint, that a debuting handset will or may get a future Android version.

    Even mentioning an upgrade will be interpreted by the geeks and unsophisticated as a promise to provide an upgrade.

    The now consumer-converted promise will obligate the carrier and/or manufacturer, at significant cost, to address the unfounded consumer expectation.

    And when the company can’t deliver for good or just reason, the ostensible promisor’s reputation will suffer (of course the simple-minded consumer will chant “rightly so”).

    — In 2011 look for carriers and manufacturers to plaster everywhere red-ink disclaimers that the phone you are buying comes with the OS that’s on the phone, and nothing more.

    — Some, and eventually all, carriers on the first page of the contract will require you to sign a framed box (with blue ink or digital e-signature) signifying your understanding and acceptance that there is no implied or expressed agreement or promise to provide you with software updates or upgrades.

    — This shows that people have to accept that some handsets have hardware limitations that preclude a hardware upgrade. Handsets are becoming mini computers and this is significant when it comes to OS upgrades.

    People accept that a notebook or desktop computer’s GPU (graphics processing unit), CPU, audio card or motherboard cannot at times be upgraded, even if you are willing to pay for the upgrade.

    Computer users don’t necessarily expect Windows 7 to work on a PC that efficiently runs Win XP. Consider also that some of the latest popular video games won’t work on anything but the latest video cards (read “expensive cards”).

    So as I have rhetorically inquired since 2009, how are smartphone OS upgrades any different than computers.

    When you bought a Dell notebook with XP, did you do so with the expectation that when Win 7 debuted in six months, for example. Did you expect that Dell or Microsoft would provide you with a free OS upgrade? Of course not. Again, absent a clear or implied promise, how are wireless “mini computer” handsets any different?

    — IMHO carriers need to nip this in the bud (albeit it may not be an issue except with geeks and the small group of people who think they are entitled to $500 phones for free and should have to pay no more than $30 monthly for unlimited everything).

    — Back in December 2009 there were people trumpeting that if they got the TMOUS HTC HD2 that they were ENTITLED to Windows Phone 7, Microsoft’s new phone platform many erroneously dubbed a “WinMo update”)

    Back then I said that this feeling of entitlement to handset OS upgrades was nonsense because of the concept’s dubious origin (that I said was the result of Net gossip and chit chat on websites like TMoNews).

    — To be sure, manufacturers are not blameless here. I distinctly recall Samsung posting ads on YouTube, for example, saying on the Behold II promo “And when Android ___ comes out, the Behold II will run it,” the implication or promise being that the Behold II would be getting an Android update (I think it was 2.1). I have that ad somewhere, it may have been more specific, Samsung actually promising the update with words like “will get” or “will be available over the air.” Regardless, I remember Samsung’s words constituted a promise (one they denied making after removing the video from YouTube).

    I submit it was:

    Promises to provide OS upgrades (express or implied);

    Carriers providing handset OTA updates and patches;

    Carriers/manufacturers actually providing free OS upgrades; and,

    Internet gossip and chit chat.

    in combination created the “perfect storm” to where now some users unreasonably expect and demand OS upgrades (new OS versions).

    • Nclax15

      To ItsMichaelNotMike, I agree with your statement that “carriers and manufacturers do not, and never should, make promises, nor even imply or hint, that a debuting handset will or may get a future Android version”, but disagree on how you approached the issue. I, like most others, have simple list of expectations when buying a 200+ dollar handset (let alone the hundreds spent on data and calling capabilities). This might include solid hardware, appreciative support to any concerns I might have with my device, and an up-to-date firmware. I’m mainly saying this due to the fact that an arguably weaker handset (although vanilla android) Mytouch 3g was capable of an update to Froyo some time ago. I actually owned the device, went through those pains with the delivery of froyo, and ironically enough was trapped in the same ordeal with my newer Vibrant. It sucks, and I personally think people have every right to go around and call manufacturers suggestive names. I think, that to some degree, it brings forth the issues that otherwise may slide behind the scenes, and that manufacturers should have more to work towards to evade the dreaded reputations concerning Android updates. But I must say, I agreed with most of what you stated…

      • Anonymous

        Oh… I totally agree that Vibrant users with pitchforks waving in the air got Samsung off its butt.

        It’s not coincidence that after the uproar (and suggestions of a Samsung / T-Mobile conspiracy to increase sales of debuting handsets) the Vibrant update suddenly appeared online.

      • Anonymous

        Oh… I totally agree that Vibrant users with pitchforks waving in the air got Samsung off its butt.

        It’s not coincidence that after the uproar (and suggestions of a Samsung / T-Mobile conspiracy to increase sales of debuting handsets) the Vibrant update suddenly appeared online.

    • frigadroid

      How about motocrapola? Actually I had good experience with motorola and nokia back in the days when most tmobile phones didn’t even work indoors they worked best for me.
      I too think google is a big part of the problem and its also obvious that people wouldn’t have bought the vibrant if the Samsung executive wouldn’t have promised froyo at the release like it was almost ready. I have no problem with the disclaimer that would stop the manufactures from making promises they can’t keep.

    • As I stated to another poster, yes Motorola, via two employees in the Motorola Support Forums did not only assure the update to 2.1 was coming but did so numerous times. THAT is what has so many people up in arms, it stopped being speculation the second those two employees started telling people the update was on the way. Go to the Motorla Cliq XT forums and see for yourself.

    • As I stated to another poster, yes Motorola, via two employees in the Motorola Support Forums did not only assure the update to 2.1 was coming but did so numerous times. THAT is what has so many people up in arms, it stopped being speculation the second those two employees started telling people the update was on the way. Go to the Motorla Cliq XT forums and see for yourself.

    • As I stated to another poster, yes Motorola, via two employees in the Motorola Support Forums did not only assure the update to 2.1 was coming but did so numerous times. THAT is what has so many people up in arms, it stopped being speculation the second those two employees started telling people the update was on the way. Go to the Motorla Cliq XT forums and see for yourself.

  • Crozilla

    Welcome to the Motorola No-Upgrade-For-You Club. Sincerely, Motorola XT720 owners.

  • Crozilla

    Welcome to the Motorola No-Upgrade-For-You Club. Sincerely, Motorola XT720 owners.

  • Crozilla

    Welcome to the Motorola No-Upgrade-For-You Club. Sincerely, Motorola XT720 owners.

  • Rockbox1590

    I figured this was coming when I received an email from Motorola about upgrading my XT to a Cliq 2. Of course, no discount was offered. Motorola seriously screwed up here. The main stumbling block was probably trying to put MotoBlur on top of Android. I doubt T-Mobile steps up here since this issue was out of their control. Maybe they’ll surprise me. I’d really limeto see T-Mobile take a very serious look at selling Motorola handsets after the issues with the Cliq and the XT.

  • Antbankz23

    FACK MOTOROLA! half there phones that come out come with outdated software and promise updates from the gecko and deliver them really late and only on few. . .they’re weaksauce!

  • Anonymous

    Oh… IMHO Google is a BIG part of the upgrade problem.

    As I estimate, Google comes out with a new Android version every four to six months. That’s all fine and dandy, but this causes existing users, who paid a lot of money for a handset (either an initial cash outlay or on a two-year contract obligation) to feel “cheated.”

    A new version of Android causes a user to think his device is now “outdated” if for no other reason than there’s now on the market an Android version with a higher number, implying one has a lesser, outdated device.

    To be sure, aren’t most consumers caught up on numbers, higher means better. Certainly a $100 12 MP camera has to be good because, well… it’s 12 mega-pixel.

    Remember when the thing was zoom on camcorders. Recall manufacturers plastering stickers on the camcorder saying “700 X Zoom.” Who cares that it was crappy digital zoom and all you were doing is magnifying pixels, not the optics, the number is all that mattered, the higher the better.

    So seems to me a fix for all this is for Google to provide free upgrades for as long as a device can handle it. And Google should quit coming out with piecemeal feature upgrades. Come out with version upgrades every year or more. Call everything else “updates” and provide them free to everyone.

    I think it’s getting ridiculous, Android is so fragmented that no one knows what is what. Look at the sad state of affairs. Devices with Android 2.1, 2.2, 2.3 are being sold. And people know that in June Android 2.4 (Ice Cream Sandwich) will debut.

    And then there’s the confusion, again because everyone thinks the higher the number means better, caused with Google coming out with Android 3.0 (“Honeycomb”) that’s meant to be a tablet OS. I have seen on the Net people saying they want 3.0 on their phones and some asking if the carrier/manufacturer will provide a free “update” to Honeycomb.

    Bottom line: All the end user knows is that his version is Android 2.2, for example, and that there’s 2.3 on the market, but even that’s outdated because there’s Honeycomb coming out.

    The consumer thinks he has been cheated and misdirects his anger at the manufacturer and/or carrier instead of where it belongs, at Google.

    • I think you are a bit confused because you are talking about Google providing free updates. The Android OS is free. All the versions from Google are free. In fact it is so open that phone manufacturers are allowed to take the Android OS and put on their own spin on it. That’s where the problem lies.

      Motorola took Android 1.5 and modified and put it on the CLIQ XT. Since then Google has come out with multiple versions and they are available to Motorola to update their devices for free. However, the way Motorola designed their phone and implemented Android on it was very short sighted and the phone cannot deal with the later versions and provide good performance.

      Google is not to blame for the manufacturer’s shortcomings. It’s a FREE OS and that’s exactly why we are having these issues.

      • Antbankz23

        exactly! moto slacks cuz if they update the OS the have to update the moto blur that was designed for that phone,and samsung to with there touch wiz,and HTC with sense. they use there own custom UI over android and if they update them thats more work for them and they just get lazy. . .

        • This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

        • This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

        • SEFan

          I love this. Those that like the, say, MyTouch UI can keep it. Those that don’t can just offload it. I doubt it will go this way without Google intervening. The manufacturers and the carriers have almost every reason to keep their product-differentiating UI tweaks, and only one reason – user satisfaction over time – to change their ways. Either Google will have to force this or us customers are going to have to make a hell of a stink about it…

        • SEFan

          I love this. Those that like the, say, MyTouch UI can keep it. Those that don’t can just offload it. I doubt it will go this way without Google intervening. The manufacturers and the carriers have almost every reason to keep their product-differentiating UI tweaks, and only one reason – user satisfaction over time – to change their ways. Either Google will have to force this or us customers are going to have to make a hell of a stink about it…

        • SEFan

          I love this. Those that like the, say, MyTouch UI can keep it. Those that don’t can just offload it. I doubt it will go this way without Google intervening. The manufacturers and the carriers have almost every reason to keep their product-differentiating UI tweaks, and only one reason – user satisfaction over time – to change their ways. Either Google will have to force this or us customers are going to have to make a hell of a stink about it…

        • Exactly William. Make the Customizations a launcher and some apps. That way those that don’t like them can remove them and they are not there in the background like blur sense and wiz burdening the processor and making the phone lag. The problem with blur is that motorola wrote it into android so deeply it is almost impossible to remove it and even if you minimize it, it is always there using memory and system resources.

          _________________________________________________
          Motoblur – Blurring the line between Android and Usefulness

        • This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

        • This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

        • This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

      • Anonymous

        Well that sounds right, but isn’t it Google who keeps putting little dessert statues on its front lawn, so to speak. AFAIK Google comes out with a new OS and manufacturers have to deal with that.

        I return to my computer analogy. Whatever OS you currently have on your computer, how frosted would you be if every six months or so Microsoft kept coming out with new versions, each having more capability than the last?

        And if you wanted to complain about an OS upgrade to your computer, whom would you complain about, the computer retailer or Microsoft? I’d be blaming Microsoft not the people who sold me the computer.

      • Anonymous

        Well that sounds right, but isn’t it Google who keeps putting little dessert statues on its front lawn, so to speak. AFAIK Google comes out with a new OS and manufacturers have to deal with that.

        I return to my computer analogy. Whatever OS you currently have on your computer, how frosted would you be if every six months or so Microsoft kept coming out with new versions, each having more capability than the last?

        And if you wanted to complain about an OS upgrade to your computer, whom would you complain about, the computer retailer or Microsoft? I’d be blaming Microsoft not the people who sold me the computer.

    • SEFan

      You make some good points Mike (just kidding Michael!). Google has rolled out updates at a breakneck pace, which naturally makes the buyer feel left behind. The Vibrant came with 2.1, but nearly the same time we heard that 2.2 was about to be out. And Samsung took forever to get 2.2 to the Galaxy S phones. Meanwhile the G2 and MyTouch 4G came with 2.2. Cool for a few months, then 2.3 appeared on the Nexus S. Are all those Vibrant, G2, MT4G users now obsolete? Sounds like 2.2 was a significant improvement over 2.1, but at what point does “significant” become “gotta have”? Kind of depends on the app market; if the apps you need will still run on your phone then what the heck. Of course the tendency is for the app world to chase the new capabilities brought by the new OS (or the new hardware), but backwards compatibility can still be had – sometimes.

      Given the testing regimens by both manufacturer and carrier, it seems impossible that a phone will come with the most recent flavor of Android. Unless it’s a Google phone of course. All else are likely to be one generation behind when they release. So the question is: is that version good enough? And does the hardware have enough horsepower that a newer release of Android COULD be ported over – if the manufacturer and carrier actually care? By the way it seems that some manufacturers (HTC to name one) are a lot better about releasing timely Android upgrades, and some (Moto, Samsung) have been slower and more erratic. Something to consider as you look at handsets…

      One of Moto’s self-inflicted wounds here is MotoBlur. Manufacturers that insist on putting their own UI over Android make the upgrade to newer OS versions that much harder and longer. Given the current release cycle for mobile phones, the cynic in me suggests that it’s better for the manufacturer to release a new phone,than to release a software upgrade for their old phones. So, as we consider a new phone, perhaps we should consider the UI. If it’s a heavy overlay – Motoblur, Sense, MyTouch – the update path will be longer and more difficult. Perhaps we should be favoring phones that drop with more stock Android.

      Or MAKING more phones with stock Android. Given the shorter OS cycles, rooting sounds better and better. I’m not a techie; I don’t need to root the phone to play with it. I just want it to work right. If you don’t want me to root the damned thing then give me a clean and swift upgrade path, or a stock Android build.

      Or we can just relax. So what if the device isn’t running the best and brightest OS version. The real question is whether you can do what you need to do with the device/OS version. At some point it will be obsolete, but that’s likely a lot longer than “Android envy” might make you think.

    • mak618

      See the problem is not just people feeling cheated. Android evolves so fast that most apps no longer work on 1.5, and remember its not even a year since cliq xt was launched. So if for some reason you were to restore your phone to factory, and wanted to go download a certain app that you liked, you cant! cuz its no longer available for that version of software.

      For all those who say android is better than apple, this is one point which is going to become a big issue soon, if you compare to IOS they still support what they came out with 3 yrs back. That is what makes good business practice! Its not just about buying a good phone when it comes out, the phone still has to be able to do what it was supposed to a year later, Heck! even the manufacturers give 1 yr warranty!

    • mak618

      See the problem is not just people feeling cheated. Android evolves so fast that most apps no longer work on 1.5, and remember its not even a year since cliq xt was launched. So if for some reason you were to restore your phone to factory, and wanted to go download a certain app that you liked, you cant! cuz its no longer available for that version of software.

      For all those who say android is better than apple, this is one point which is going to become a big issue soon, if you compare to IOS they still support what they came out with 3 yrs back. That is what makes good business practice! Its not just about buying a good phone when it comes out, the phone still has to be able to do what it was supposed to a year later, Heck! even the manufacturers give 1 yr warranty!

    • When you buy a new house you pay for it for 30 years with new houses being built every day.

      • SEFan

        Houses. Ours was 65 years old when we purchased, is now 85 years old. Lots of newer houses have been built and are technologically superior than mine (well, in some ways quite inferior, but for the argument let’s assume new is superior), ‘Course we’ve “rooted” the house – the furnace, the insulation, the the electrics, the lighting, the siding, the windows have all been upgraded, and upgraded again in some cases. Still, the “device” bought on that 30 yr mortgage is still quite function in the modern world.

        Computers. I run a 7 yr old Mac Powerbook. The OS is 2 generations back from current, yet the laptop still does pretty much everything I want to do on a computer. The only issue I have is that if I want to upgun my iPod Touch to iOS 4x I would have to have a computer running Mac OS 10.6. Mobile devices are now catching up in terms of processor speed and RAM. Yes it’s obsolescent, but it still works and there’s still software and replacement hardware for it.

        Android phones. I buy a new phone, its OS one generation back because that’s how it goes with Google’s rapid dev cycle. I lock in to a 2-yr commitment; let’s call that the mortgage. Given the rapid lifecycle of Android it’s entirely possible that even halfway into that mortgage (1 yr later) I’m going to find that the device has quite limited capabilities compared to when it was new. As was pointed out, even the app developer community chases the newest versions of the aOS, and if your device can’t run that you may find yourself with a device of very limited utility.

        Perhaps the house example is apt here. Perhaps we should all be rooting our devices and upgrading at will. However, it seems that neither manufacturers nor carriers are fond of this approach; both go to great lengths to keep us from doing that. And this morning I read a post somewhere that suggested some rooted phones were having difficulty accessing the Android Market.

        Those that tout Android for its “open” nature are a bit delusional on this. In many ways the Android world, as it has developed, is as locked down as iOS and considerably more chaotic. If Google wants to realize the full potential of Android it’s going to have to step in and set some ground rules. They can say what they like about it being the phone manufacturers or the carriers at fault. The reality is that it’s the Android name on the device, and that brings it back to Google’s doorstep.

      • Yes, that is so, but when I buy a house, it is mine. No one can say you can only use it this way, only paint the rooms a certain color, only furnish it one way and you are forbidden from going in some areas. (Obvious analogy – moto locks and encrypts the bootloader making it impossible to add later versions of android, you can put custom roms but not the same thing as upgrading. Moto forces blur on the phone and it cannot be removed without heroic effort. Three, unless you have a verizon moto phone, they are rather lax to non-existant with updates) So in your analogy world motorola sells me a house (a phone), demands it only be painted one color (blur) and locks me out of the basement (system) so I can’t fixt it.

  • Rage

    the last moto i had was a razor and i loved it! since then its ALL been GARBAGE!!!

  • Jimbo

    had a mytouch and “updated the software” to a paper weight. never again.

  • 123

    wow, that really sucks. oh well

  • 123

    wow, that really sucks. oh well

  • Anonymous

    well now everyone with a cliq xt can complain to tmobile 5 times and get a motorola defy… a phone that is a millllllliiiiiooooon times better x infiniti :)

    • Anonymous

      that is if you pay the 5 dollars a month for phone insurance…

  • I think the 2 possible solutions is to offer the Cliq XT people Android 1.6 update instead.
    Or offer them an early upgrade at new customer prices to the Defy.

    • craig

      You’re funny. So far Tmobile has offered me another Cliq XT to replace my Cliq XT. The problem must be with my phone, so say they.

  • Magenta Magic

    I have to wonder… do other carrier subscribers totally whine and complain as much as T-Mobile’s?

    Just teasing! :-P

    But I agree with so many people… you get what you pay for in devices. There are no guarantees for updates. It is not T-Mobile (or any carrier’s) obligation to replace your device if a new one comes out. And the recent updates on the MyTouch are ridiculous and makes paperweights out of semi-decent handsets.

  • Magenta Magic

    I have to wonder… do other carrier subscribers totally whine and complain as much as T-Mobile’s?

    Just teasing! :-P

    But I agree with so many people… you get what you pay for in devices. There are no guarantees for updates. It is not T-Mobile (or any carrier’s) obligation to replace your device if a new one comes out. And the recent updates on the MyTouch are ridiculous and makes paperweights out of semi-decent handsets.

    • I dont agree, I bought the Cliq XT only after be assured by Motorola and T-Mobile of the pending update, if you read through the Motorola support forum you actually see two Motorola employees (Matt and Mark) making statements as to the update to 2.1 “coming soon” and “on the way” they lied, plain and simple.. right up until a user in the forum posted a conversation he had with a Motorola rep.. all of a sudden the no update was released, coincidence? I think not. In this case you have two Motorola Employees telling users the update is coming, of course they (the customers) are going to now expect something for the obvious deception.

      Thankfully I saw through the BS months ago and got rid of the XT.

      • Honestly, I don’t think mark and matt lied. I honestly believe that they, like the rest of us believed that moto’s engineers were actually more capable than they turned out to be. Who knew that highly paid software engineers at motorola could not do what casual people with programming skills and a hobby could do in their spare time. But I feel sorry for matt and mark, they are left holding the bag being the messenger for an incompetent boss who just lost a large chunk of their base at t-mobile. Wasn’t it t-mobile that introduced android and premiered moto’s 1st cliq which helped moto get back off the bankruptcy track? There’s gratitude for ya…..

        • SEFan

          To be fair to Matt and Mark, they are hobbled by having to bring Blur and 2.1 to the XT, which may actually be a bit more than the hardware can handle. I doubt they had the option of bringing vanilla 2.x to the phone even though they know it’s eminently doable. So yeah, they’re left having to explain a decision made higher up the food chain….

      • Honestly, I don’t think mark and matt lied. I honestly believe that they, like the rest of us believed that moto’s engineers were actually more capable than they turned out to be. Who knew that highly paid software engineers at motorola could not do what casual people with programming skills and a hobby could do in their spare time. But I feel sorry for matt and mark, they are left holding the bag being the messenger for an incompetent boss who just lost a large chunk of their base at t-mobile. Wasn’t it t-mobile that introduced android and premiered moto’s 1st cliq which helped moto get back off the bankruptcy track? There’s gratitude for ya…..

    • I dont agree, I bought the Cliq XT only after be assured by Motorola and T-Mobile of the pending update, if you read through the Motorola support forum you actually see two Motorola employees (Matt and Mark) making statements as to the update to 2.1 “coming soon” and “on the way” they lied, plain and simple.. right up until a user in the forum posted a conversation he had with a Motorola rep.. all of a sudden the no update was released, coincidence? I think not. In this case you have two Motorola Employees telling users the update is coming, of course they (the customers) are going to now expect something for the obvious deception.

      Thankfully I saw through the BS months ago and got rid of the XT.

    • I dont agree, I bought the Cliq XT only after be assured by Motorola and T-Mobile of the pending update, if you read through the Motorola support forum you actually see two Motorola employees (Matt and Mark) making statements as to the update to 2.1 “coming soon” and “on the way” they lied, plain and simple.. right up until a user in the forum posted a conversation he had with a Motorola rep.. all of a sudden the no update was released, coincidence? I think not. In this case you have two Motorola Employees telling users the update is coming, of course they (the customers) are going to now expect something for the obvious deception.

      Thankfully I saw through the BS months ago and got rid of the XT.

    • I dont agree, I bought the Cliq XT only after be assured by Motorola and T-Mobile of the pending update, if you read through the Motorola support forum you actually see two Motorola employees (Matt and Mark) making statements as to the update to 2.1 “coming soon” and “on the way” they lied, plain and simple.. right up until a user in the forum posted a conversation he had with a Motorola rep.. all of a sudden the no update was released, coincidence? I think not. In this case you have two Motorola Employees telling users the update is coming, of course they (the customers) are going to now expect something for the obvious deception.

      Thankfully I saw through the BS months ago and got rid of the XT.

    • You know, consumer expectations have evolved as the smartphone market has evolved. Once upon a time you bought a phone with a manufacturer’s brew on it and that was it until you bought a new phone. These devices are mini computers first, phones second. People expect that, like computers, that the software updates will improve functionality and that new programs (apps) will continue to work for some period of time. For many buying this product, they were not as informed about android, smartphones, and how the market works. The manufacturers were slow, in my opinion, to understand android and the necessity of upgrading the devices. They also did not understand that – not just skinning – but rewriting android and integrating their own UI (read blur, sense and wiz) into it would cause such problems in upgrades.

      And you are correct, there are no guarentees. However, in this case, as with the samsung behold 2, there were clear verbal promises made by the manufacturer that they were on the case to upgrade this phone. A HUGE pr blunder by moto, was made just one short week ago when they emailed cliq xt owners about an upgrade, and it was not the promised 2.1 (which would already be pathetically out of date) but a shill for their cliq 2. That was like adding gas to a fire. They really should have seen that coming.

  • AdrianG2

    I just love how so many people keep saying people should have been happy with the XT the way it was when they bought it. All I can say is, if you haven’t owned the phone, then you shouldn’t be commenting. The XT can’t even handle 1.5 correctly because of the crappy BLUR junk. I have rooted my old XT and it is now running a basically blurred version of 2.1 and I must say, it runs flawlessly. Thanks to MasterMind, j_r0od and the rest of the developer community.

    Thank goodness I upgraded to the two G2 months ago. I can’t go back to another MotoFail device even if it has a 1Ghz processor. The only thing good about the XT was the camera. It was a very nice 5mp camera. Even better than the one on my G2. XT owners cant really say they didn’t see this coming seeing as MOTOcrapOLA kept pushing the date back. I made it a priority to get away from that phone even if it meant getting on a 2yr contract just to get the G2 for free.

    Sorry XT owners. Hopefully T-Mo helps you out in this situation…

  • AdrianG2

    I just love how so many people keep saying people should have been happy with the XT the way it was when they bought it. All I can say is, if you haven’t owned the phone, then you shouldn’t be commenting. The XT can’t even handle 1.5 correctly because of the crappy BLUR junk. I have rooted my old XT and it is now running a basically blurred version of 2.1 and I must say, it runs flawlessly. Thanks to MasterMind, j_r0od and the rest of the developer community.

    Thank goodness I upgraded to the two G2 months ago. I can’t go back to another MotoFail device even if it has a 1Ghz processor. The only thing good about the XT was the camera. It was a very nice 5mp camera. Even better than the one on my G2. XT owners cant really say they didn’t see this coming seeing as MOTOcrapOLA kept pushing the date back. I made it a priority to get away from that phone even if it meant getting on a 2yr contract just to get the G2 for free.

    Sorry XT owners. Hopefully T-Mo helps you out in this situation…

  • I really don’t think Motorola needs a skin on top of their devices tbh, most of what the device does is based on the applications they add in with integration to their servers.. so they can remove that software layer on the homescreen at least to lessen the lag; yeah Motorola’s UI may be the only one that lags scrolling between screens…

    I think manufacturers gotta understand we mainly only need widgets from them if they want to give us something.. or applications.. Motorola has got to clean up their UI some more.. make it closer to the quality on HTC’s or Samsung’s (I’m not a fan of Samsung’s UI but I’d say it’s probably not as horrible as Motorola’s)

  • Ali

    Who here really still has a cliq xt cmon that phone isnt good for anything but making calls and receiving them.

    • Andr0d

      Actually it can’t do that. the screen freezes so i can’t answer
      good thing i moved on to the best android phone nexus s

  • Mario

    Dan im glad i got rid of my xt a long time ago(feel sorry for the guy that bought it) i hope they don’t do this on the defy. I just. Had to get it the water resistant non scratch screen was irresistible

    • dt

      Me too, but I don’t feel bad because I sold it to gazelle.com

  • Anonymous

    Hatred is not the feeling I feel when hearing this news, after months of promises and cruel lies. I am shaken to my core to know that MURDEROUS RAGE is the feeling I feel for All motorola’s phones and management techniques! CROOKS! simply put. I just simply wont ever get a motorola phone again…….. Like ever. ever again!

    • Ryantchase

      Dude, it’s just a phone. Relax.

  • Endoftheshow

    another reason you dont by motorola (or samsung for that matter) running android.

  • WeAreLasers625

    I agree with you that the phone is crap, but that doesn’t change the fact that most of us (myself included) used up our upgrades to buy these phones, and are locked in on 2 year contracts. The average person doesn’t just have 500 dollars lying around to buy a better phone outright, or if we do we shouldn’t have to do it again in 9 months. I don’t fault them for putting out new products, but that doesn’t mean you get to stop supporting the old ones. I am an android lover, but I have to look at apple on this one – they are still pushing out updates to their phones from 3 years ago. If you can’t support your product, don’t put it out. Period. What if everybody did that? What if they stopped fixing your car after nine months? What if they stopped making software for your computer after nine months? Then, when you complained, they just showed you this year’s model. Motorola should take the hint, when you screw over a customer, don’t expect them to buy your next product just because it’s the “Cliq 2.” That’s not how this works. The second I get the money, htc here I come. Die Moto.

    • dt

      only thing about iOS is that my coworker had the iphone 3g and after the “upgrade”, his phone started lagging. I think they try to force you to get the iphone 4

      but moto sucks, horrible horrible company

    • I agree totally!!!! I hate motorola! every phone Ive had from them is a piece of crap but I got this one because it was all that was available at time, it sucks I hate it, I had the original cliq which was waaaaayyy better, and yet this is a newer version? what a joke I think everyone should get a refund or exchange on these, I would GLADLY exchange this for the regular cliq!

  • WeAreLasers625

    I agree with you that the phone is crap, but that doesn’t change the fact that most of us (myself included) used up our upgrades to buy these phones, and are locked in on 2 year contracts. The average person doesn’t just have 500 dollars lying around to buy a better phone outright, or if we do we shouldn’t have to do it again in 9 months. I don’t fault them for putting out new products, but that doesn’t mean you get to stop supporting the old ones. I am an android lover, but I have to look at apple on this one – they are still pushing out updates to their phones from 3 years ago. If you can’t support your product, don’t put it out. Period. What if everybody did that? What if they stopped fixing your car after nine months? What if they stopped making software for your computer after nine months? Then, when you complained, they just showed you this year’s model. Motorola should take the hint, when you screw over a customer, don’t expect them to buy your next product just because it’s the “Cliq 2.” That’s not how this works. The second I get the money, htc here I come. Die Moto.

  • Anonymous

    Moto needs to be called on the carpet about this one. They need to give an answer as to why this Cliq XT clone aka MotoMix in Korea *has* the update and USA Cliq XT owners got shafted? MB501 (Cliq XT) absolutely CAN take the 2.1 upgrade as proven by MOTO themselves. http://shopping.pickl.kr/media/media_detail?item_id=21266

    • Dashi

      moto needs to be put down on the carpet and flogged (not in the sexy way ;) lol) for this bs so glad i didnt grab this phone. after the original cliq i vowed to never touch another moto phone

    • Dizzy

      So if moto could release the software in another country on another carrier, and their update and forums say something about not being able to come to an agreement with their business partners, doesn’t that imply that someone else like big magenta is partially at fault? Not saying that moto should be let off the hook but if you think about it it might not all be on them

    • Dizzy

      So if moto could release the software in another country on another carrier, and their update and forums say something about not being able to come to an agreement with their business partners, doesn’t that imply that someone else like big magenta is partially at fault? Not saying that moto should be let off the hook but if you think about it it might not all be on them

    • Dizzy

      So if moto could release the software in another country on another carrier, and their update and forums say something about not being able to come to an agreement with their business partners, doesn’t that imply that someone else like big magenta is partially at fault? Not saying that moto should be let off the hook but if you think about it it might not all be on them

    • Dizzy

      So if moto could release the software in another country on another carrier, and their update and forums say something about not being able to come to an agreement with their business partners, doesn’t that imply that someone else like big magenta is partially at fault? Not saying that moto should be let off the hook but if you think about it it might not all be on them

  • Fe52

    i am 58 years. i don’t do much with my xt other than checking e mails, cnbc, espn, etc. i don’t text. i knew when i bought the xt it was a lower end phone. never the less, i feel cheated. i am a motorola stockholder and i too thought we were to be upgraded, although i heard some of the upgrades on the original cliq were not that good. not a happy stockerholder. losing money and a disappointing product.

    • you didnt lose money… we already paid for the phone.

      • craig

        Reread his last sentence. He didn’t say he lost money on the phone.

  • Landoftrill

    Stop buying phones based off of promised updates otherwise android is playing catch up so expect them to rapidly release new versions until Google is happy with the development support system they have as well as overall experience for users

    • so another words… don’t buy a tmobile phone

    • so another words… don’t buy a tmobile phone

      • No, the answer is do not buy manufacturer skinned phones that integrate into the UI if you want timely (if ever) updates. Not t-mobile’s fault that motorola could not do what the modder community did. The phone can easily run a vanilla version of 2.1 and most likely 2.2 as well, but that will never happen because motorola insists on integrating that blur nonsense on top of and into android. The could release a vanilla android 2.1 for those that want it but that will never happen because they are not going to unlock the phone.

  • thanks David for the nice words. I bought the XT march the very first day it came out. The phone is just under a year and all it’s good for is to call people…. and im stuck with the phone for another year. I havnt personally tried but everyone that has tried asking tmobile for help with a replacement… are still stuck with the XT.

  • thanks David for the nice words. I bought the XT march the very first day it came out. The phone is just under a year and all it’s good for is to call people…. and im stuck with the phone for another year. I havnt personally tried but everyone that has tried asking tmobile for help with a replacement… are still stuck with the XT.

  • CS23

    The phone isn’t able to handle 2.1… look at how the MyTouch 3G responded to the update. They put too much into the phone with the MotoBlur and other features but didn’t put the better hardware to handle it as well as the updates to follow. The first thing I saw the Cliq 2 do when I turned one on was freeze… yet another fail as well from Motorola.

    • Firesaint

      Incorrect. Thanks to dedicated developers the Cliq XT is running several flavors of 2.1 despite TMO and Moto.
      Maybe Moto needs to focus on retention of loyal customers through support of existing products.

    • Firesaint

      Incorrect. Thanks to dedicated developers the Cliq XT is running several flavors of 2.1 despite TMO and Moto.
      Maybe Moto needs to focus on retention of loyal customers through support of existing products.

    • I have a mytouch3g. I had no problem 6 months ago running cyanogenmod 6 (froyo) on my mt3g. I also unrooted and took the stock t-mo 2.2.1 froyo update and had no problem running it either. My friend just put cm7 android 2.3 build on his mt3g and it runs great. The hardware is pushing it a bit, but on a vanilla stock android build the phone runs fine. My original cliq, however was unusable after 2.1 upgrade until I killed as much of the blur as possible. It ran fantastic when I put czarsuperstar’s vanilla android 2.1 rom on it. It is not the phone’s hardware, it is that motorola cannot figure out how to make that damn blur play nice with android. Blur totally is the cause of this betrayl by moto.

    • I have a mytouch3g. I had no problem 6 months ago running cyanogenmod 6 (froyo) on my mt3g. I also unrooted and took the stock t-mo 2.2.1 froyo update and had no problem running it either. My friend just put cm7 android 2.3 build on his mt3g and it runs great. The hardware is pushing it a bit, but on a vanilla stock android build the phone runs fine. My original cliq, however was unusable after 2.1 upgrade until I killed as much of the blur as possible. It ran fantastic when I put czarsuperstar’s vanilla android 2.1 rom on it. It is not the phone’s hardware, it is that motorola cannot figure out how to make that damn blur play nice with android. Blur totally is the cause of this betrayl by moto.

  • Although the Cliq XT is no Vibrant, Motorola should have done something. This is probably just a case where they are just abandoning the phone due to the lower number of people who purchased the phone. Regardless, Motorola probably just lost many of these brand loyal customers to another phone manufacture unless they do something to make up for it – like offering some kind of incentive to upgrade to the Cliq 2…

  • Mrdanderson85

    this is the most disappointing thing i’ve heard this year….i waited for a year for this thing to come out and now it’s never going to happen. Motorola you have lost a customer scince the razor. BOOOO to you

  • No thanks, I’l just stick with my T-mobile My Touch 4g.

  • Yuppers

    the question is…why the heck did anyone buy the cliq xt to begin with? its a crap phone

  • Tadd_dalton

    My brothers g1 runs cyanogens 2.2 rom just fine, and it doesn’t have near the ram and flash space of the Cliq XT …. just saying…

  • I see today that t-mobile is going to help those upset by the Motorola XT Debacle and betrayal. Good for t-mobile, just another reason why they are the best.

    • jerz

      where do you see this? i did not get an email or anything

  • josh

    Thank you Motorola for making a product not even a year ago and then completely abandon all support for this product…

  • Duffmann116

    Sadly, this one moto phone has made me turn my back to Motorola in general, especially android motorola phones. I will never in my life buy one of their products ever again.
    First off, this phone came out when droid was getting 2.0 i believe. This means there was 1.6 and 2.0 to choose from but !@#$!@# (civil enough?) Motorola decides to give this ___________ phone 1.5. How retarded are they?
    Second, when i bought this phone, i was in the store asking questions about battery life, android version. at first i was turned away because it had 1.5, but the tmo person told me it was getting an update later that month (april of 2010) . Wow how wrong was he, but it wasnt his fault, it was motorolas for lying to the community and its customers.
    The worst part of all is that in december of 2010, (this is just my opinion) Motorola abandoned the cliq xt and made the cliq 2 or whatever its called. They tried to just cover up their HUGE failure. Again must i say, how dumb are they for making this phone like it is.
    They also said they asked “independent developers” to help and they still cant get it. but somehow this guy can (http://www.youtube.com/watch?v=LaLqXSzV4-s). Its called barely blurred, the whole reason motorola cant get 2.1 on their !@#@ phones is stupid moto blur, which really kills the android feel. Thats the “better experience” they are talking about.
    Luckily i started to talk to tmobile and tell them all the problems my phone had like shutting down randomly even after 2 resets, sending out random texts, problems with the touch screen. The lady said she would send me a replacement for that particular phone I.E. another cliq xt. I said i will not use it so unless you give me something else i am going to go to verizon and get a different plan there. Understand too that my family has been using tmo since it came out, we are cheep what can i say. anyway i talked into them giving us something else FOR FREE, which is muuuuuuuuuuuuuuuuuuuuuch better than that piece of crap cliq xt, the LG Optimus T, and let me tell you, i was happy to see that i will be getting android 2.3 in the future. As far as im concerned i would happily buy another lg again. So if you still have that motofail phone, i would suggest you be quite a jerk to a tmo rep and demand new phones for free for the terrible experience you got from this terrible phone.
    Take that motorola.