Motorola Cliq XT To Remain On Android 1.5, Cue Angry Mobs

Wow, is this going to upset so many people and apparently this bit of news has been shuffling around for a few days, it’s the first I’m hearing of it. I suggest you just read the statement below, especially the last part about being frustrated and keeping the comments clean!

I hope Cliq XT fans are done right by Motorola or T-Mobile for this one, it’s a total disappointment that right after the Samsung Vibrant debacle comes word of the Cliq XT not being supported. I’m going to assign blame here to Motorola and say that T-Mobile should consider taking steps to allow those customers on the Cliq XT to upgrade early and purchase a phone that’s actually current with devices currently coming down the pipeline.

Motorola Forums

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  • MJ

    Avoid Motorola T-Mobile phones like the plague

  • http://twitter.com/mastermind278 Michael

    Well this is the biggest disappoint of news I have heard since my BH2 days.
    Having been in the forefront of Android fragmentation with both of these phones, I honestly wish that Google would finally step in to do something about this.

    In the mean time, I highly recommend those who are as upset as I am to upgrade to Android 2.1. I know that adlx’s build as well as my build (Basically Blurless MM278) run pretty well on the phone and actually make it quite an exciting phone.

    • AdrianG2

      BBM2 is the greatest rom for that phone. Thanks MasterMind.. I flashed it to my XT the other night and was quite impressed. My Mom now has the phone and she absolutely love it!

    • AdrianG2

      BBM2 is the greatest rom for that phone. Thanks MasterMind.. I flashed it to my XT the other night and was quite impressed. My Mom now has the phone and she absolutely love it!

  • http://twitter.com/mastermind278 Michael

    Well this is the biggest disappoint of news I have heard since my BH2 days.
    Having been in the forefront of Android fragmentation with both of these phones, I honestly wish that Google would finally step in to do something about this.

    In the mean time, I highly recommend those who are as upset as I am to upgrade to Android 2.1. I know that adlx’s build as well as my build (Basically Blurless MM278) run pretty well on the phone and actually make it quite an exciting phone.

  • http://twitter.com/mastermind278 Michael

    Well this is the biggest disappoint of news I have heard since my BH2 days.
    Having been in the forefront of Android fragmentation with both of these phones, I honestly wish that Google would finally step in to do something about this.

    In the mean time, I highly recommend those who are as upset as I am to upgrade to Android 2.1. I know that adlx’s build as well as my build (Basically Blurless MM278) run pretty well on the phone and actually make it quite an exciting phone.

  • frigadroid

    No surprise here, same old same old.

  • frigadroid

    No surprise here, same old same old.

  • frigadroid

    No surprise here, same old same old.

  • frigadroid

    No surprise here, same old same old.

  • Matt

    Wow, Motorola just keeps finding ways to suck more and more everyday

  • Matt

    Wow, Motorola just keeps finding ways to suck more and more everyday

  • Matt

    Wow, Motorola just keeps finding ways to suck more and more everyday

  • Anonymous

    Any rude, uninspired names for Motorola, the same as some of you have come up with for Samsung? Seems that will strain the minimal creative juices you have to come up with derogatory posts. How about “MotoLiars” or “Fraudola” or “MoronOla.” Yes, I am saying that it appears all companies have problems with OS upgrades, not just Samsung.

    Anyway, I have not been following the Cliq update process, but did Motorola ever say that the Cliq XT would get updated?

    The Motorola moderator’s comment is illuminating for a number of reasons.

    – This tells me why carriers and manufacturers do not, and never should, make promises, nor even imply or hint, that a debuting handset will or may get a future Android version.

    Even mentioning an upgrade will be interpreted by the geeks and unsophisticated as a promise to provide an upgrade.

    The now consumer-converted promise will obligate the carrier and/or manufacturer, at significant cost, to address the unfounded consumer expectation.

    And when the company can’t deliver for good or just reason, the ostensible promisor’s reputation will suffer (of course the simple-minded consumer will chant “rightly so”).

    – In 2011 look for carriers and manufacturers to plaster everywhere red-ink disclaimers that the phone you are buying comes with the OS that’s on the phone, and nothing more.

    – Some, and eventually all, carriers on the first page of the contract will require you to sign a framed box (with blue ink or digital e-signature) signifying your understanding and acceptance that there is no implied or expressed agreement or promise to provide you with software updates or upgrades.

    – This shows that people have to accept that some handsets have hardware limitations that preclude a hardware upgrade. Handsets are becoming mini computers and this is significant when it comes to OS upgrades.

    People accept that a notebook or desktop computer’s GPU (graphics processing unit), CPU, audio card or motherboard cannot at times be upgraded, even if you are willing to pay for the upgrade.

    Computer users don’t necessarily expect Windows 7 to work on a PC that efficiently runs Win XP. Consider also that some of the latest popular video games won’t work on anything but the latest video cards (read “expensive cards”).

    So as I have rhetorically inquired since 2009, how are smartphone OS upgrades any different than computers.

    When you bought a Dell notebook with XP, did you do so with the expectation that when Win 7 debuted in six months, for example. Did you expect that Dell or Microsoft would provide you with a free OS upgrade? Of course not. Again, absent a clear or implied promise, how are wireless “mini computer” handsets any different?

    – IMHO carriers need to nip this in the bud (albeit it may not be an issue except with geeks and the small group of people who think they are entitled to $500 phones for free and should have to pay no more than $30 monthly for unlimited everything).

    – Back in December 2009 there were people trumpeting that if they got the TMOUS HTC HD2 that they were ENTITLED to Windows Phone 7, Microsoft’s new phone platform many erroneously dubbed a “WinMo update”)

    Back then I said that this feeling of entitlement to handset OS upgrades was nonsense because of the concept’s dubious origin (that I said was the result of Net gossip and chit chat on websites like TMoNews).

    – To be sure, manufacturers are not blameless here. I distinctly recall Samsung posting ads on YouTube, for example, saying on the Behold II promo “And when Android ___ comes out, the Behold II will run it,” the implication or promise being that the Behold II would be getting an Android update (I think it was 2.1). I have that ad somewhere, it may have been more specific, Samsung actually promising the update with words like “will get” or “will be available over the air.” Regardless, I remember Samsung’s words constituted a promise (one they denied making after removing the video from YouTube).

    I submit it was:

    Promises to provide OS upgrades (express or implied);

    Carriers providing handset OTA updates and patches;

    Carriers/manufacturers actually providing free OS upgrades; and,

    Internet gossip and chit chat.

    in combination created the “perfect storm” to where now some users unreasonably expect and demand OS upgrades (new OS versions).

    • Nclax15

      To ItsMichaelNotMike, I agree with your statement that “carriers and manufacturers do not, and never should, make promises, nor even imply or hint, that a debuting handset will or may get a future Android version”, but disagree on how you approached the issue. I, like most others, have simple list of expectations when buying a 200+ dollar handset (let alone the hundreds spent on data and calling capabilities). This might include solid hardware, appreciative support to any concerns I might have with my device, and an up-to-date firmware. I’m mainly saying this due to the fact that an arguably weaker handset (although vanilla android) Mytouch 3g was capable of an update to Froyo some time ago. I actually owned the device, went through those pains with the delivery of froyo, and ironically enough was trapped in the same ordeal with my newer Vibrant. It sucks, and I personally think people have every right to go around and call manufacturers suggestive names. I think, that to some degree, it brings forth the issues that otherwise may slide behind the scenes, and that manufacturers should have more to work towards to evade the dreaded reputations concerning Android updates. But I must say, I agreed with most of what you stated…

      • Anonymous

        Oh… I totally agree that Vibrant users with pitchforks waving in the air got Samsung off its butt.

        It’s not coincidence that after the uproar (and suggestions of a Samsung / T-Mobile conspiracy to increase sales of debuting handsets) the Vibrant update suddenly appeared online.

      • Anonymous

        Oh… I totally agree that Vibrant users with pitchforks waving in the air got Samsung off its butt.

        It’s not coincidence that after the uproar (and suggestions of a Samsung / T-Mobile conspiracy to increase sales of debuting handsets) the Vibrant update suddenly appeared online.

    • frigadroid

      How about motocrapola? Actually I had good experience with motorola and nokia back in the days when most tmobile phones didn’t even work indoors they worked best for me.
      I too think google is a big part of the problem and its also obvious that people wouldn’t have bought the vibrant if the Samsung executive wouldn’t have promised froyo at the release like it was almost ready. I have no problem with the disclaimer that would stop the manufactures from making promises they can’t keep.

    • http://twitter.com/bupahs Keith E. Rea

      As I stated to another poster, yes Motorola, via two employees in the Motorola Support Forums did not only assure the update to 2.1 was coming but did so numerous times. THAT is what has so many people up in arms, it stopped being speculation the second those two employees started telling people the update was on the way. Go to the Motorla Cliq XT forums and see for yourself.

    • http://twitter.com/bupahs Keith E. Rea

      As I stated to another poster, yes Motorola, via two employees in the Motorola Support Forums did not only assure the update to 2.1 was coming but did so numerous times. THAT is what has so many people up in arms, it stopped being speculation the second those two employees started telling people the update was on the way. Go to the Motorla Cliq XT forums and see for yourself.

    • http://twitter.com/bupahs Keith E. Rea

      As I stated to another poster, yes Motorola, via two employees in the Motorola Support Forums did not only assure the update to 2.1 was coming but did so numerous times. THAT is what has so many people up in arms, it stopped being speculation the second those two employees started telling people the update was on the way. Go to the Motorla Cliq XT forums and see for yourself.

  • Crozilla

    Welcome to the Motorola No-Upgrade-For-You Club. Sincerely, Motorola XT720 owners.

  • Crozilla

    Welcome to the Motorola No-Upgrade-For-You Club. Sincerely, Motorola XT720 owners.

  • Crozilla

    Welcome to the Motorola No-Upgrade-For-You Club. Sincerely, Motorola XT720 owners.

  • Rockbox1590

    I figured this was coming when I received an email from Motorola about upgrading my XT to a Cliq 2. Of course, no discount was offered. Motorola seriously screwed up here. The main stumbling block was probably trying to put MotoBlur on top of Android. I doubt T-Mobile steps up here since this issue was out of their control. Maybe they’ll surprise me. I’d really limeto see T-Mobile take a very serious look at selling Motorola handsets after the issues with the Cliq and the XT.

  • Antbankz23

    FACK MOTOROLA! half there phones that come out come with outdated software and promise updates from the gecko and deliver them really late and only on few. . .they’re weaksauce!

  • Anonymous

    Oh… IMHO Google is a BIG part of the upgrade problem.

    As I estimate, Google comes out with a new Android version every four to six months. That’s all fine and dandy, but this causes existing users, who paid a lot of money for a handset (either an initial cash outlay or on a two-year contract obligation) to feel “cheated.”

    A new version of Android causes a user to think his device is now “outdated” if for no other reason than there’s now on the market an Android version with a higher number, implying one has a lesser, outdated device.

    To be sure, aren’t most consumers caught up on numbers, higher means better. Certainly a $100 12 MP camera has to be good because, well… it’s 12 mega-pixel.

    Remember when the thing was zoom on camcorders. Recall manufacturers plastering stickers on the camcorder saying “700 X Zoom.” Who cares that it was crappy digital zoom and all you were doing is magnifying pixels, not the optics, the number is all that mattered, the higher the better.

    So seems to me a fix for all this is for Google to provide free upgrades for as long as a device can handle it. And Google should quit coming out with piecemeal feature upgrades. Come out with version upgrades every year or more. Call everything else “updates” and provide them free to everyone.

    I think it’s getting ridiculous, Android is so fragmented that no one knows what is what. Look at the sad state of affairs. Devices with Android 2.1, 2.2, 2.3 are being sold. And people know that in June Android 2.4 (Ice Cream Sandwich) will debut.

    And then there’s the confusion, again because everyone thinks the higher the number means better, caused with Google coming out with Android 3.0 (“Honeycomb”) that’s meant to be a tablet OS. I have seen on the Net people saying they want 3.0 on their phones and some asking if the carrier/manufacturer will provide a free “update” to Honeycomb.

    Bottom line: All the end user knows is that his version is Android 2.2, for example, and that there’s 2.3 on the market, but even that’s outdated because there’s Honeycomb coming out.

    The consumer thinks he has been cheated and misdirects his anger at the manufacturer and/or carrier instead of where it belongs, at Google.

    • http://www.facebook.com/vkalathil Vinod Kalathil

      I think you are a bit confused because you are talking about Google providing free updates. The Android OS is free. All the versions from Google are free. In fact it is so open that phone manufacturers are allowed to take the Android OS and put on their own spin on it. That’s where the problem lies.

      Motorola took Android 1.5 and modified and put it on the CLIQ XT. Since then Google has come out with multiple versions and they are available to Motorola to update their devices for free. However, the way Motorola designed their phone and implemented Android on it was very short sighted and the phone cannot deal with the later versions and provide good performance.

      Google is not to blame for the manufacturer’s shortcomings. It’s a FREE OS and that’s exactly why we are having these issues.

      • Antbankz23

        exactly! moto slacks cuz if they update the OS the have to update the moto blur that was designed for that phone,and samsung to with there touch wiz,and HTC with sense. they use there own custom UI over android and if they update them thats more work for them and they just get lazy. . .

        • http://twitter.com/Will_I_Am_Em William M.

          This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

        • http://twitter.com/Will_I_Am_Em William M.

          This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

        • SEFan

          I love this. Those that like the, say, MyTouch UI can keep it. Those that don’t can just offload it. I doubt it will go this way without Google intervening. The manufacturers and the carriers have almost every reason to keep their product-differentiating UI tweaks, and only one reason – user satisfaction over time – to change their ways. Either Google will have to force this or us customers are going to have to make a hell of a stink about it…

        • SEFan

          I love this. Those that like the, say, MyTouch UI can keep it. Those that don’t can just offload it. I doubt it will go this way without Google intervening. The manufacturers and the carriers have almost every reason to keep their product-differentiating UI tweaks, and only one reason – user satisfaction over time – to change their ways. Either Google will have to force this or us customers are going to have to make a hell of a stink about it…

        • SEFan

          I love this. Those that like the, say, MyTouch UI can keep it. Those that don’t can just offload it. I doubt it will go this way without Google intervening. The manufacturers and the carriers have almost every reason to keep their product-differentiating UI tweaks, and only one reason – user satisfaction over time – to change their ways. Either Google will have to force this or us customers are going to have to make a hell of a stink about it…

        • http://pulse.yahoo.com/_4KRCOQPRS3FNRWHRCHSI5G4EME Vinny Amador

          Exactly William. Make the Customizations a launcher and some apps. That way those that don’t like them can remove them and they are not there in the background like blur sense and wiz burdening the processor and making the phone lag. The problem with blur is that motorola wrote it into android so deeply it is almost impossible to remove it and even if you minimize it, it is always there using memory and system resources.

          _________________________________________________
          Motoblur – Blurring the line between Android and Usefulness

        • http://twitter.com/Will_I_Am_Em William M.

          This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

        • http://twitter.com/Will_I_Am_Em William M.

          This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

        • http://twitter.com/Will_I_Am_Em William M.

          This is exactly where Google needs to step in. Custom UI should be app based with all phones shipping with stock Android. Give us an app that links to the Market and give us the option of adding Blur, Sense, or Whiz. We know that the Cliq XT can handle 1.6 and 2.1 thanks to the developer community. Google at the very least should impose the rule that if a custom interface can’t be easily implemented on the OS, it shouldn’t be placed there at all, or be made to be easily removed by the end user.

      • Anonymous

        Well that sounds right, but isn’t it Google who keeps putting little dessert statues on its front lawn, so to speak. AFAIK Google comes out with a new OS and manufacturers have to deal with that.

        I return to my computer analogy. Whatever OS you currently have on your computer, how frosted would you be if every six months or so Microsoft kept coming out with new versions, each having more capability than the last?

        And if you wanted to complain about an OS upgrade to your computer, whom would you complain about, the computer retailer or Microsoft? I’d be blaming Microsoft not the people who sold me the computer.

      • Anonymous

        Well that sounds right, but isn’t it Google who keeps putting little dessert statues on its front lawn, so to speak. AFAIK Google comes out with a new OS and manufacturers have to deal with that.

        I return to my computer analogy. Whatever OS you currently have on your computer, how frosted would you be if every six months or so Microsoft kept coming out with new versions, each having more capability than the last?

        And if you wanted to complain about an OS upgrade to your computer, whom would you complain about, the computer retailer or Microsoft? I’d be blaming Microsoft not the people who sold me the computer.

    • SEFan

      You make some good points Mike (just kidding Michael!). Google has rolled out updates at a breakneck pace, which naturally makes the buyer feel left behind. The Vibrant came with 2.1, but nearly the same time we heard that 2.2 was about to be out. And Samsung took forever to get 2.2 to the Galaxy S phones. Meanwhile the G2 and MyTouch 4G came with 2.2. Cool for a few months, then 2.3 appeared on the Nexus S. Are all those Vibrant, G2, MT4G users now obsolete? Sounds like 2.2 was a significant improvement over 2.1, but at what point does “significant” become “gotta have”? Kind of depends on the app market; if the apps you need will still run on your phone then what the heck. Of course the tendency is for the app world to chase the new capabilities brought by the new OS (or the new hardware), but backwards compatibility can still be had – sometimes.

      Given the testing regimens by both manufacturer and carrier, it seems impossible that a phone will come with the most recent flavor of Android. Unless it’s a Google phone of course. All else are likely to be one generation behind when they release. So the question is: is that version good enough? And does the hardware have enough horsepower that a newer release of Android COULD be ported over – if the manufacturer and carrier actually care? By the way it seems that some manufacturers (HTC to name one) are a lot better about releasing timely Android upgrades, and some (Moto, Samsung) have been slower and more erratic. Something to consider as you look at handsets…

      One of Moto’s self-inflicted wounds here is MotoBlur. Manufacturers that insist on putting their own UI over Android make the upgrade to newer OS versions that much harder and longer. Given the current release cycle for mobile phones, the cynic in me suggests that it’s better for the manufacturer to release a new phone,than to release a software upgrade for their old phones. So, as we consider a new phone, perhaps we should consider the UI. If it’s a heavy overlay – Motoblur, Sense, MyTouch – the update path will be longer and more difficult. Perhaps we should be favoring phones that drop with more stock Android.

      Or MAKING more phones with stock Android. Given the shorter OS cycles, rooting sounds better and better. I’m not a techie; I don’t need to root the phone to play with it. I just want it to work right. If you don’t want me to root the damned thing then give me a clean and swift upgrade path, or a stock Android build.

      Or we can just relax. So what if the device isn’t running the best and brightest OS version. The real question is whether you can do what you need to do with the device/OS version. At some point it will be obsolete, but that’s likely a lot longer than “Android envy” might make you think.

    • mak618

      See the problem is not just people feeling cheated. Android evolves so fast that most apps no longer work on 1.5, and remember its not even a year since cliq xt was launched. So if for some reason you were to restore your phone to factory, and wanted to go download a certain app that you liked, you cant! cuz its no longer available for that version of software.

      For all those who say android is better than apple, this is one point which is going to become a big issue soon, if you compare to IOS they still support what they came out with 3 yrs back. That is what makes good business practice! Its not just about buying a good phone when it comes out, the phone still has to be able to do what it was supposed to a year later, Heck! even the manufacturers give 1 yr warranty!

    • mak618

      See the problem is not just people feeling cheated. Android evolves so fast that most apps no longer work on 1.5, and remember its not even a year since cliq xt was launched. So if for some reason you were to restore your phone to factory, and wanted to go download a certain app that you liked, you cant! cuz its no longer available for that version of software.

      For all those who say android is better than apple, this is one point which is going to become a big issue soon, if you compare to IOS they still support what they came out with 3 yrs back. That is what makes good business practice! Its not just about buying a good phone when it comes out, the phone still has to be able to do what it was supposed to a year later, Heck! even the manufacturers give 1 yr warranty!

    • http://twitter.com/Lawless_1 Lawless_1

      When you buy a new house you pay for it for 30 years with new houses being built every day.

      • SEFan

        Houses. Ours was 65 years old when we purchased, is now 85 years old. Lots of newer houses have been built and are technologically superior than mine (well, in some ways quite inferior, but for the argument let’s assume new is superior), ‘Course we’ve “rooted” the house – the furnace, the insulation, the the electrics, the lighting, the siding, the windows have all been upgraded, and upgraded again in some cases. Still, the “device” bought on that 30 yr mortgage is still quite function in the modern world.

        Computers. I run a 7 yr old Mac Powerbook. The OS is 2 generations back from current, yet the laptop still does pretty much everything I want to do on a computer. The only issue I have is that if I want to upgun my iPod Touch to iOS 4x I would have to have a computer running Mac OS 10.6. Mobile devices are now catching up in terms of processor speed and RAM. Yes it’s obsolescent, but it still works and there’s still software and replacement hardware for it.

        Android phones. I buy a new phone, its OS one generation back because that’s how it goes with Google’s rapid dev cycle. I lock in to a 2-yr commitment; let’s call that the mortgage. Given the rapid lifecycle of Android it’s entirely possible that even halfway into that mortgage (1 yr later) I’m going to find that the device has quite limited capabilities compared to when it was new. As was pointed out, even the app developer community chases the newest versions of the aOS, and if your device can’t run that you may find yourself with a device of very limited utility.

        Perhaps the house example is apt here. Perhaps we should all be rooting our devices and upgrading at will. However, it seems that neither manufacturers nor carriers are fond of this approach; both go to great lengths to keep us from doing that. And this morning I read a post somewhere that suggested some rooted phones were having difficulty accessing the Android Market.

        Those that tout Android for its “open” nature are a bit delusional on this. In many ways the Android world, as it has developed, is as locked down as iOS and considerably more chaotic. If Google wants to realize the full potential of Android it’s going to have to step in and set some ground rules. They can say what they like about it being the phone manufacturers or the carriers at fault. The reality is that it’s the Android name on the device, and that brings it back to Google’s doorstep.

      • http://pulse.yahoo.com/_4KRCOQPRS3FNRWHRCHSI5G4EME Vinny Amador

        Yes, that is so, but when I buy a house, it is mine. No one can say you can only use it this way, only paint the rooms a certain color, only furnish it one way and you are forbidden from going in some areas. (Obvious analogy – moto locks and encrypts the bootloader making it impossible to add later versions of android, you can put custom roms but not the same thing as upgrading. Moto forces blur on the phone and it cannot be removed without heroic effort. Three, unless you have a verizon moto phone, they are rather lax to non-existant with updates) So in your analogy world motorola sells me a house (a phone), demands it only be painted one color (blur) and locks me out of the basement (system) so I can’t fixt it.

  • Rage

    the last moto i had was a razor and i loved it! since then its ALL been GARBAGE!!!

  • Jimbo

    had a mytouch and “updated the software” to a paper weight. never again.

    • http://twitter.com/BMcSherry Bryce McSherry

      I rooted mine, you get the updates faster that way

  • 123

    wow, that really sucks. oh well

  • 123

    wow, that really sucks. oh well

  • Anonymous

    well now everyone with a cliq xt can complain to tmobile 5 times and get a motorola defy… a phone that is a millllllliiiiiooooon times better x infiniti :)

    • Anonymous

      that is if you pay the 5 dollars a month for phone insurance…

  • http://twitter.com/thinktank79 Matt Munson

    I think the 2 possible solutions is to offer the Cliq XT people Android 1.6 update instead.
    Or offer them an early upgrade at new customer prices to the Defy.

    • craig

      You’re funny. So far Tmobile has offered me another Cliq XT to replace my Cliq XT. The problem must be with my phone, so say they.

  • Magenta Magic

    I have to wonder… do other carrier subscribers totally whine and complain as much as T-Mobile’s?

    Just teasing! :-P

    But I agree with so many people… you get what you pay for in devices. There are no guarantees for updates. It is not T-Mobile (or any carrier’s) obligation to replace your device if a new one comes out. And the recent updates on the MyTouch are ridiculous and makes paperweights out of semi-decent handsets.

  • Magenta Magic

    I have to wonder… do other carrier subscribers totally whine and complain as much as T-Mobile’s?

    Just teasing! :-P

    But I agree with so many people… you get what you pay for in devices. There are no guarantees for updates. It is not T-Mobile (or any carrier’s) obligation to replace your device if a new one comes out. And the recent updates on the MyTouch are ridiculous and makes paperweights out of semi-decent handsets.

    • http://twitter.com/bupahs Keith E. Rea

      I dont agree, I bought the Cliq XT only after be assured by Motorola and T-Mobile of the pending update, if you read through the Motorola support forum you actually see two Motorola employees (Matt and Mark) making statements as to the update to 2.1 “coming soon” and “on the way” they lied, plain and simple.. right up until a user in the forum posted a conversation he had with a Motorola rep.. all of a sudden the no update was released, coincidence? I think not. In this case you have two Motorola Employees telling users the update is coming, of course they (the customers) are going to now expect something for the obvious deception.

      Thankfully I saw through the BS months ago and got rid of the XT.

      • http://pulse.yahoo.com/_4KRCOQPRS3FNRWHRCHSI5G4EME Vinny Amador

        Honestly, I don’t think mark and matt lied. I honestly believe that they, like the rest of us believed that moto’s engineers were actually more capable than they turned out to be. Who knew that highly paid software engineers at motorola could not do what casual people with programming skills and a hobby could do in their spare time. But I feel sorry for matt and mark, they are left holding the bag being the messenger for an incompetent boss who just lost a large chunk of their base at t-mobile. Wasn’t it t-mobile that introduced android and premiered moto’s 1st cliq which helped moto get back off the bankruptcy track? There’s gratitude for ya…..

        • SEFan

          To be fair to Matt and Mark, they are hobbled by having to bring Blur and 2.1 to the XT, which may actually be a bit more than the hardware can handle. I doubt they had the option of bringing vanilla 2.x to the phone even though they know it’s eminently doable. So yeah, they’re left having to explain a decision made higher up the food chain….

      • http://pulse.yahoo.com/_4KRCOQPRS3FNRWHRCHSI5G4EME Vinny Amador

        Honestly, I don’t think mark and matt lied. I honestly believe that they, like the rest of us believed that moto’s engineers were actually more capable than they turned out to be. Who knew that highly paid software engineers at motorola could not do what casual people with programming skills and a hobby could do in their spare time. But I feel sorry for matt and mark, they are left holding the bag being the messenger for an incompetent boss who just lost a large chunk of their base at t-mobile. Wasn’t it t-mobile that introduced android and premiered moto’s 1st cliq which helped moto get back off the bankruptcy track? There’s gratitude for ya…..

    • http://twitter.com/bupahs Keith E. Rea

      I dont agree, I bought the Cliq XT only after be assured by Motorola and T-Mobile of the pending update, if you read through the Motorola support forum you actually see two Motorola employees (Matt and Mark) making statements as to the update to 2.1 “coming soon” and “on the way” they lied, plain and simple.. right up until a user in the forum posted a conversation he had with a Motorola rep.. all of a sudden the no update was released, coincidence? I think not. In this case you have two Motorola Employees telling users the update is coming, of course they (the customers) are going to now expect something for the obvious deception.

      Thankfully I saw through the BS months ago and got rid of the XT.

    • http://twitter.com/bupahs Keith E. Rea

      I dont agree, I bought the Cliq XT only after be assured by Motorola and T-Mobile of the pending update, if you read through the Motorola support forum you actually see two Motorola employees (Matt and Mark) making statements as to the update to 2.1 “coming soon” and “on the way” they lied, plain and simple.. right up until a user in the forum posted a conversation he had with a Motorola rep.. all of a sudden the no update was released, coincidence? I think not. In this case you have two Motorola Employees telling users the update is coming, of course they (the customers) are going to now expect something for the obvious deception.

      Thankfully I saw through the BS months ago and got rid of the XT.

    • http://twitter.com/bupahs Keith E. Rea

      I dont agree, I bought the Cliq XT only after be assured by Motorola and T-Mobile of the pending update, if you read through the Motorola support forum you actually see two Motorola employees (Matt and Mark) making statements as to the update to 2.1 “coming soon” and “on the way” they lied, plain and simple.. right up until a user in the forum posted a conversation he had with a Motorola rep.. all of a sudden the no update was released, coincidence? I think not. In this case you have two Motorola Employees telling users the update is coming, of course they (the customers) are going to now expect something for the obvious deception.

      Thankfully I saw through the BS months ago and got rid of the XT.

    • http://pulse.yahoo.com/_4KRCOQPRS3FNRWHRCHSI5G4EME Vinny Amador

      You know, consumer expectations have evolved as the smartphone market has evolved. Once upon a time you bought a phone with a manufacturer’s brew on it and that was it until you bought a new phone. These devices are mini computers first, phones second. People expect that, like computers, that the software updates will improve functionality and that new programs (apps) will continue to work for some period of time. For many buying this product, they were not as informed about android, smartphones, and how the market works. The manufacturers were slow, in my opinion, to understand android and the necessity of upgrading the devices. They also did not understand that – not just skinning – but rewriting android and integrating their own UI (read blur, sense and wiz) into it would cause such problems in upgrades.

      And you are correct, there are no guarentees. However, in this case, as with the samsung behold 2, there were clear verbal promises made by the manufacturer that they were on the case to upgrade this phone. A HUGE pr blunder by moto, was made just one short week ago when they emailed cliq xt owners about an upgrade, and it was not the promised 2.1 (which would already be pathetically out of date) but a shill for their cliq 2. That was like adding gas to a fire. They really should have seen that coming.

  • AdrianG2

    I just love how so many people keep saying people should have been happy with the XT the way it was when they bought it. All I can say is, if you haven’t owned the phone, then you shouldn’t be commenting. The XT can’t even handle 1.5 correctly because of the crappy BLUR junk. I have rooted my old XT and it is now running a basically blurred version of 2.1 and I must say, it runs flawlessly. Thanks to MasterMind, j_r0od and the rest of the developer community.

    Thank goodness I upgraded to the two G2 months ago. I can’t go back to another MotoFail device even if it has a 1Ghz processor. The only thing good about the XT was the camera. It was a very nice 5mp camera. Even better than the one on my G2. XT owners cant really say they didn’t see this coming seeing as MOTOcrapOLA kept pushing the date back. I made it a priority to get away from that phone even if it meant getting on a 2yr contract just to get the G2 for free.

    Sorry XT owners. Hopefully T-Mo helps you out in this situation…

  • AdrianG2

    I just love how so many people keep saying people should have been happy with the XT the way it was when they bought it. All I can say is, if you haven’t owned the phone, then you shouldn’t be commenting. The XT can’t even handle 1.5 correctly because of the crappy BLUR junk. I have rooted my old XT and it is now running a basically blurred version of 2.1 and I must say, it runs flawlessly. Thanks to MasterMind, j_r0od and the rest of the developer community.

    Thank goodness I upgraded to the two G2 months ago. I can’t go back to another MotoFail device even if it has a 1Ghz processor. The only thing good about the XT was the camera. It was a very nice 5mp camera. Even better than the one on my G2. XT owners cant really say they didn’t see this coming seeing as MOTOcrapOLA kept pushing the date back. I made it a priority to get away from that phone even if it meant getting on a 2yr contract just to get the G2 for free.

    Sorry XT owners. Hopefully T-Mo helps you out in this situation…

  • http://www.facebook.com/people/Simon-Yu/100000989859895 Simon Yu

    I really don’t think Motorola needs a skin on top of their devices tbh, most of what the device does is based on the applications they add in with integration to their servers.. so they can remove that software layer on the homescreen at least to lessen the lag; yeah Motorola’s UI may be the only one that lags scrolling between screens…

    I think manufacturers gotta understand we mainly only need widgets from them if they want to give us something.. or applications.. Motorola has got to clean up their UI some more.. make it closer to the quality on HTC’s or Samsung’s (I’m not a fan of Samsung’s UI but I’d say it’s probably not as horrible as Motorola’s)

  • Ali

    Who here really still has a cliq xt cmon that phone isnt good for anything but making calls and receiving them.

    • Andr0d

      Actually it can’t do that. the screen freezes so i can’t answer
      good thing i moved on to the best android phone nexus s

  • Mario

    Dan im glad i got rid of my xt a long time ago(feel sorry for the guy that bought it) i hope they don’t do this on the defy. I just. Had to get it the water resistant non scratch screen was irresistible

    • http://pulse.yahoo.com/_IXZIHJZHUXUFWWRFPK5CEIZR2U dt

      Me too, but I don’t feel bad because I sold it to gazelle.com

  • Anonymous

    Hatred is not the feeling I feel when hearing this news, after months of promises and cruel lies. I am shaken to my core to know that MURDEROUS RAGE is the feeling I feel for All motorola’s phones and management techniques! CROOKS! simply put. I just simply wont ever get a motorola phone again…….. Like ever. ever again!

    • Ryantchase

      Dude, it’s just a phone. Relax.

  • Endoftheshow

    another reason you dont by motorola (or samsung for that matter) running android.

  • WeAreLasers625

    I agree with you that the phone is crap, but that doesn’t change the fact that most of us (myself included) used up our upgrades to buy these phones, and are locked in on 2 year contracts. The average person doesn’t just have 500 dollars lying around to buy a better phone outright, or if we do we shouldn’t have to do it again in 9 months. I don’t fault them for putting out new products, but that doesn’t mean you get to stop supporting the old ones. I am an android lover, but I have to look at apple on this one – they are still pushing out updates to their phones from 3 years ago. If you can’t support your product, don’t put it out. Period. What if everybody did that? What if they stopped fixing your car after nine months? What if they stopped making software for your computer after nine months? Then, when you complained, they just showed you this year’s model. Motorola should take the hint, when you screw over a customer, don’t expect them to buy your next product just because it’s the “Cliq 2.” That’s not how this works. The second I get the money, htc here I come. Die Moto.

    • http://pulse.yahoo.com/_IXZIHJZHUXUFWWRFPK5CEIZR2U dt

      only thing about iOS is that my coworker had the iphone 3g and after the “upgrade”, his phone started lagging. I think they try to force you to get the iphone 4

      but moto sucks, horrible horrible company

  • WeAreLasers625

    I agree with you that the phone is crap, but that doesn’t change the fact that most of us (myself included) used up our upgrades to buy these phones, and are locked in on 2 year contracts. The average person doesn’t just have 500 dollars lying around to buy a better phone outright, or if we do we shouldn’t have to do it again in 9 months. I don’t fault them for putting out new products, but that doesn’t mean you get to stop supporting the old ones. I am an android lover, but I have to look at apple on this one – they are still pushing out updates to their phones from 3 years ago. If you can’t support your product, don’t put it out. Period. What if everybody did that? What if they stopped fixing your car after nine months? What if they stopped making software for your computer after nine months? Then, when you complained, they just showed you this year’s model. Motorola should take the hint, when you screw over a customer, don’t expect them to buy your next product just because it’s the “Cliq 2.” That’s not how this works. The second I get the money, htc here I come. Die Moto.

  • Anonymous

    Moto needs to be called on the carpet about this one. They need to give an answer as to why this Cliq XT clone aka MotoMix in Korea *has* the update and USA Cliq XT owners got shafted? MB501 (Cliq XT) absolutely CAN take the 2.1 upgrade as proven by MOTO themselves. http://shopping.pickl.kr/media/media_detail?item_id=21266

    • Dashi

      moto needs to be put down on the carpet and flogged (not in the sexy way ;) lol) for this bs so glad i didnt grab this phone. after the original cliq i vowed to never touch another moto phone

    • Dizzy

      So if moto could release the software in another country on another carrier, and their update and forums say something about not being able to come to an agreement with their business partners, doesn’t that imply that someone else like big magenta is partially at fault? Not saying that moto should be let off the hook but if you think about it it might not all be on them

    • Dizzy

      So if moto could release the software in another country on another carrier, and their update and forums say something about not being able to come to an agreement with their business partners, doesn’t that imply that someone else like big magenta is partially at fault? Not saying that moto should be let off the hook but if you think about it it might not all be on them

    • Dizzy

      So if moto could release the software in another country on another carrier, and their update and forums say something about not being able to come to an agreement with their business partners, doesn’t that imply that someone else like big magenta is partially at fault? Not saying that moto should be let off the hook but if you think about it it might not all be on them

    • Dizzy

      So if moto could release the software in another country on another carrier, and their update and forums say something about not being able to come to an agreement with their business partners, doesn’t that imply that someone else like big magenta is partially at fault? Not saying that moto should be let off the hook but if you think about it it might not all be on them

  • Fe52

    i am 58 years. i don’t do much with my xt other than checking e mails, cnbc, espn, etc. i don’t text. i knew when i bought the xt it was a lower end phone. never the less, i feel cheated. i am a motorola stockholder and i too thought we were to be upgraded, although i heard some of the upgrades on the original cliq were not that good. not a happy stockerholder. losing money and a disappointing product.

    • http://twitter.com/ingram1225 William Ingram

      you didnt lose money… we already paid for the phone.

      • craig

        Reread his last sentence. He didn’t say he lost money on the phone.

  • Landoftrill

    Stop buying phones based off of promised updates otherwise android is playing catch up so expect them to rapidly release new versions until Google is happy with the development support system they have as well as overall experience for users

    • http://twitter.com/ingram1225 William Ingram

      so another words… don’t buy a tmobile phone

    • http://twitter.com/ingram1225 William Ingram

      so another words… don’t buy a tmobile phone

      • http://pulse.yahoo.com/_4KRCOQPRS3FNRWHRCHSI5G4EME Vinny Amador

        No, the answer is do not buy manufacturer skinned phones that integrate into the UI if you want timely (if ever) updates. Not t-mobile’s fault that motorola could not do what the modder community did. The phone can easily run a vanilla version of 2.1 and most likely 2.2 as well, but that will never happen because motorola insists on integrating that blur nonsense on top of and into android. The could release a vanilla android 2.1 for those that want it but that will never happen because they are not going to unlock the phone.

  • http://twitter.com/ingram1225 William Ingram

    thanks David for the nice words. I bought the XT march the very first day it came out. The phone is just under a year and all it’s good for is to call people…. and im stuck with the phone for another year. I havnt personally tried but everyone that has tried asking tmobile for help with a replacement… are still stuck with the XT.

  • http://twitter.com/ingram1225 William Ingram

    thanks David for the nice words. I bought the XT march the very first day it came out. The phone is just under a year and all it’s good for is to call people…. and im stuck with the phone for another year. I havnt personally tried but everyone that has tried asking tmobile for help with a replacement… are still stuck with the XT.

  • CS23

    The phone isn’t able to handle 2.1… look at how the MyTouch 3G responded to the update. They put too much into the phone with the MotoBlur and other features but didn’t put the better hardware to handle it as well as the updates to follow. The first thing I saw the Cliq 2 do when I turned one on was freeze… yet another fail as well from Motorola.

    • Firesaint

      Incorrect. Thanks to dedicated developers the Cliq XT is running several flavors of 2.1 despite TMO and Moto.
      Maybe Moto needs to focus on retention of loyal customers through support of existing products.

    • Firesaint

      Incorrect. Thanks to dedicated developers the Cliq XT is running several flavors of 2.1 despite TMO and Moto.
      Maybe Moto needs to focus on retention of loyal customers through support of existing products.

    • http://pulse.yahoo.com/_4KRCOQPRS3FNRWHRCHSI5G4EME Vinny Amador

      I have a mytouch3g. I had no problem 6 months ago running cyanogenmod 6 (froyo) on my mt3g. I also unrooted and took the stock t-mo 2.2.1 froyo update and had no problem running it either. My friend just put cm7 android 2.3 build on his mt3g and it runs great. The hardware is pushing it a bit, but on a vanilla stock android build the phone runs fine. My original cliq, however was unusable after 2.1 upgrade until I killed as much of the blur as possible. It ran fantastic when I put czarsuperstar’s vanilla android 2.1 rom on it. It is not the phone’s hardware, it is that motorola cannot figure out how to make that damn blur play nice with android. Blur totally is the cause of this betrayl by moto.

    • http://pulse.yahoo.com/_4KRCOQPRS3FNRWHRCHSI5G4EME Vinny Amador

      I have a mytouch3g. I had no problem 6 months ago running cyanogenmod 6 (froyo) on my mt3g. I also unrooted and took the stock t-mo 2.2.1 froyo update and had no problem running it either. My friend just put cm7 android 2.3 build on his mt3g and it runs great. The hardware is pushing it a bit, but on a vanilla stock android build the phone runs fine. My original cliq, however was unusable after 2.1 upgrade until I killed as much of the blur as possible. It ran fantastic when I put czarsuperstar’s vanilla android 2.1 rom on it. It is not the phone’s hardware, it is that motorola cannot figure out how to make that damn blur play nice with android. Blur totally is the cause of this betrayl by moto.

  • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

    Although the Cliq XT is no Vibrant, Motorola should have done something. This is probably just a case where they are just abandoning the phone due to the lower number of people who purchased the phone. Regardless, Motorola probably just lost many of these brand loyal customers to another phone manufacture unless they do something to make up for it – like offering some kind of incentive to upgrade to the Cliq 2…

  • Mrdanderson85

    this is the most disappointing thing i’ve heard this year….i waited for a year for this thing to come out and now it’s never going to happen. Motorola you have lost a customer scince the razor. BOOOO to you

  • http://www.facebook.com/profile.php?id=100001314903805 Rex Tez

    No thanks, I’l just stick with my T-mobile My Touch 4g.

  • Yuppers

    the question is…why the heck did anyone buy the cliq xt to begin with? its a crap phone

  • Tadd_dalton

    My brothers g1 runs cyanogens 2.2 rom just fine, and it doesn’t have near the ram and flash space of the Cliq XT …. just saying…

  • http://pulse.yahoo.com/_2SQQCAN7ZQ4PGUKAY7NIMEWDUU cyberstoic

    I see today that t-mobile is going to help those upset by the Motorola XT Debacle and betrayal. Good for t-mobile, just another reason why they are the best.

    • jerz

      where do you see this? i did not get an email or anything

  • josh

    Thank you Motorola for making a product not even a year ago and then completely abandon all support for this product…

  • Duffmann116

    Sadly, this one moto phone has made me turn my back to Motorola in general, especially android motorola phones. I will never in my life buy one of their products ever again.
    First off, this phone came out when droid was getting 2.0 i believe. This means there was 1.6 and 2.0 to choose from but !@#$!@# (civil enough?) Motorola decides to give this ___________ phone 1.5. How retarded are they?
    Second, when i bought this phone, i was in the store asking questions about battery life, android version. at first i was turned away because it had 1.5, but the tmo person told me it was getting an update later that month (april of 2010) . Wow how wrong was he, but it wasnt his fault, it was motorolas for lying to the community and its customers.
    The worst part of all is that in december of 2010, (this is just my opinion) Motorola abandoned the cliq xt and made the cliq 2 or whatever its called. They tried to just cover up their HUGE failure. Again must i say, how dumb are they for making this phone like it is.
    They also said they asked “independent developers” to help and they still cant get it. but somehow this guy can (http://www.youtube.com/watch?v=LaLqXSzV4-s). Its called barely blurred, the whole reason motorola cant get 2.1 on their !@#@ phones is stupid moto blur, which really kills the android feel. Thats the “better experience” they are talking about.
    Luckily i started to talk to tmobile and tell them all the problems my phone had like shutting down randomly even after 2 resets, sending out random texts, problems with the touch screen. The lady said she would send me a replacement for that particular phone I.E. another cliq xt. I said i will not use it so unless you give me something else i am going to go to verizon and get a different plan there. Understand too that my family has been using tmo since it came out, we are cheep what can i say. anyway i talked into them giving us something else FOR FREE, which is muuuuuuuuuuuuuuuuuuuuuch better than that piece of crap cliq xt, the LG Optimus T, and let me tell you, i was happy to see that i will be getting android 2.3 in the future. As far as im concerned i would happily buy another lg again. So if you still have that motofail phone, i would suggest you be quite a jerk to a tmo rep and demand new phones for free for the terrible experience you got from this terrible phone.
    Take that motorola.