Update 09/02: T-Mobile has turned to its Puerto Rican Twitter account to explain the reason of the issue. According to the tweet, the problem is related with its transport provider.
Actualmente tenemos una avería en Puerto Rico y las Islas Virgenes Americanas debido a problemas con un proveedor de transporte. Nuestros equipos están trabajando incansablemente para resolver este issue a la mayor brevedad. Les pedimos disculpas por el inconveniente.
— T-Mobile Puerto Rico (@TMobilePR) September 2, 2021
“We currently have an error in Puerto Rico and the US Virgin Islands because Problems with the transport provider. Our teams are working tirelessly to solve this problem. As soon as possible. We apologize for the inconvenience.”
Original article below the line.
Some T-Mobile customers have been complaining about the problems they encountered since yesterday night. These customers have taken to social media to share their recent grievances with the T-Mo network.
And as reported, it looks like Puerto Rico customers are having difficulties making calls and connecting to their internet service. T-Mobile has confirmed the service problem and stated that its workers are currently addressing the failure.
“We currently have a breakdown in Puerto Rico and the U.S. Virgin Islands due to transportation problems in an associated network,” the Un-carrier shared in its social media channels. “Our teams are working tirelessly to resolve this issue as soon as possible. We apologize for the inconvenience.”
The issue is affecting residents in Ponce, San Juan, Trujillo Alto, and many others.
Source: The Weekly Journal, Amico Hoops