J.D. Power’s latest report on U.S. carrier customer care is out, and T-Mobile has come out on top once again. In its 2019 U.S. Wireless Customer Care Performance Study – Volume 2 report, T-Mobile beat out the other major U.S. carriers with a score of 847 points out of 1000. That beats [read full article]
Details on T-Mobile, Dish Network, and the U.S. Department of Justice’s negotiations regarding the T-Mo-Sprint merger have been trickling out [read full article]
A new report says that T-Mobile customers are the most satisfied among all of the top four U.S. carriers’ subscribers. T-Mobile finished with a customer satisfaction score of 76 out of 100 in the American Customer Satisfaction Index’s (ACSI) Wireless Service and Cellular Telephone Report 2018-2019. U.S. Cellular and Verizon weren’t … [read full article]
T-Mobile has made several commitments in its effort to get its merger with Sprint approved by regulators, and today T-Mo has made another promise. T-Mobile will continue to support Sprint’s Assurance Wireless brand “indefinitely” if its merger is approved, T-Mobile president and COO Mike Sievert has confirmed. Assurance Wireless, … [read full article]
T-Mobile finished first in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless … [read full article]
In addition to talking up its wireless-only TV and home internet bundle, T-Mobile recently talked to the FCC about what would happen with its prepaid brands if it merges with Sprint. T-Mobile … [read full article]
Sprint is currently offering what it calls the “biggest wireless offer in US history,” saying that it’ll cut switchers rate plans in half. Well now MetroPCS has gone ahead and responded to Sprint’s promo with what it’s calling [read full article]
Hello again Virgin Mobile and thank you very much for the creepiest commercials ever. Seriously, Virgin’s second commercial in two years aimed directly at stealing T-Mobile customers is perhaps the oddest commercial I’ve seen in recent wireless industry history. A brain jumping on a chair … [read full article]
Looks like Virgin Mobile is joining the ranks of Cricket in poking fun at T-Mobile’s AT&T takeover with a new ad campaign that emphasizes Virgin’s “cheaper than T-Mobile” pricing. In this television spot called “party,” Virgin’s ridiculous attempt to poke fun at the Spencer and Heidi “The Hills” phenomenon includes a white set with an imitation Carly spokeswoman in the ever so familiar pink dress. With … [read full article]
