Tag Archives: uncarrier

T-Mobile Updates Value Plan Migrations And Benefits FAQ For Simple Choice Plans

With T-Mobile already showing signs of a small turnaround so far in 2013, the race is on to continue highlighting why the new Simple Choice plan is the best the industry has to offer. With that in mind, T-Mobile has updated it’s Frequently Asked Question page on Value Plans and Migration Fees to help explain and clarify questions regarding the new rate plans. The page, updated on the 1st … [read full article]

T-Mobile Customers Upset About New Unlocking Policy Start Petition To “Enact Common Sense Unlock Policy”

T-Mobile’s new SIM unlock policy is only a few weeks old and has already earned the ire of a small but now vocal minority of Classic Plan customers who want T-Mobile to “enact a common-sense SIM unlock policy.” At issue is the idea that T-Mobile’s unlock process went from very relaxed and one of the most agreeable in the wireless industry to one that is now “arbitrary and punitive” according to the … [read full article]

T-Mobile Now Sending Letters To Customers In Accordance With Washington State Decision

In accordance with a decision rendered by the Washington State Attorney General, T-Mobile is sending letters to customers who purchased service and equipment between March 26th and April 25th. Customers who bought service and equipment between those dates can get a full refund for the purchase of the equipment and cancel the plan without being required to pay the remaining balance owed on the device. T-Mobile agreed to contact those customers who … [read full article]

Washington State Attorney General Has A Bone To Pick With T-Mobile’s UNcarrier Offer

  Washington State Attorney General Bob Ferguson has laid down the gauntlet and ordered T-Mobile to alter its “deceptive advertising.” Ferguson has taken issue with a component of the new UNcarrier plan that involves consumers paying full price for their smartphone. Consumers who opt for the monthly installment plan will pay a monthly installment charge to cover the cost of the device. Customers who leave early will have to pay the full … [read full article]

As T-Mobile Drops Contracts, Verizon Moves In The Opposite Direction

  Editors Note: So here’s a story that just hit the wires and it made me think about why I love T-Mobile’s new UNcarrier program…because they aren’t trying to behave like Verizon.  With the release of T-Mobile’s Simple Choice plans, immediate feedback has been mostly positive, though I admit there’s been a decent amount of confusion as well. Still, as T-Mobile simplifies their rate plan choices with a one-size fits all plan … [read full article]

(Updated) T-Mobile Adds iPhone 4/4S Trade-In Offer For $0 Down Payment On iPhone 5

Updated: After seeing a bunch of questions regarding the credit applying toward a full outright purchase of the iPhone 5, I pinged T-Mobile’s PR and they confirmed the credit applies to full retail purchases.  T-Mobile announced late last night it will supplement its upfront iPhone 5 pricing with a special trade-in offer. The offer, which lasts through Father’s Day on June 16th, will allow well-qualified customers to bring in their iPhone 4S … [read full article]

Best Buy Internal Doc Says Simple Choice Plans Coming At End Of “Fiscal Year”, Classic Plans Still Available

Perhaps one of the most confusing and poorly explained aspects of T-Mobile’s new Simple Choice offering is how it works with third-party retailers and authorized dealers. I’ve tried to do all that I can on my end with TmoNews to help explain that what company-owned channels offer is different from other T-Mobile sales channels. That’s why I found this Best Buy screengrab so useful as it helps explain exactly what you can and … [read full article]

T-Mobile Finally Turns The Tide As Preliminary First Quarter Numbers Show Subscriber Growth

They are setting off fireworks in Bellevue this morning as T-Mobile’s subscriber count showed positive results for the first time in nearly four years. The Magenta carrier released preliminary key customer results prior to their May 8th official release and announced the total customer base had increased 579,000 customers to 34 million. “Our customer experience improvement initiatives and the increase of higher credit quality customers coming over to T-Mobile are resulting in more … [read full article]