Tag Archives: Survey

T-Mobile Drops In American Consumer Satisfaction Index, Now In Fourth Place

I look at each of these studies and wonder if the questions were a little different or if we caught someone on a different day, would their answers have been different? What I can’t do is argue that T-Mobile continues to be on the losing end with a fourth-place finish on the new annual study from the American Customer Satisfaction Index. On a scale from 0-100 the overall score was a 72, a … [read full article]

T-Mobile Brings Up The Rear In New JD Power Wireless Purchase Experience Survey

I suppose on the one hand, when you’re in last place, there’s nowhere to go but up and that’s hopefully exactly what T-Mobile will do in the very near future. Still, even if T-Mobile makes a drastic turnaround in the future, it won’t erase the memory that T-Mobile is clearly in a customer service slump with a spate of last place finishes in recent JD Power surveys. The newest JD … [read full article]

Consumer Reports Says Verizon Top National Carrier, AT&T Worst

I wish I could start this post off by saying “what a difference a year makes.” Unfortunately, a new Consumer Reports survey places T-Mobile behind Sprint and Verizon, right in line with how they performed 12 months ago. The survey, which determines scores based on voice and data service quality, staff knowledge, and issue resolution show that Verizon continues to hold down the top spot, followed by Sprint, T-Mobile and AT&T in last … [read full article]

T-Mobile’s JD Power Downward Slide Continues With New Wireless Purchase Experience Study

Oh how the mighty have fallen as the bad news day for T-Mobile continues after their quarterly earnings show yet another quarter of customer losses, a new JD Power study once again places T-Mobile in dead last. This semi-annual study “evaluates the wireless purchase experience of customers using any one of three contact channels: phone calls with sales representatives; visits to a retail wireless store; and on the Web. Overall customer … [read full article]

Samsung Ranks As Most Preferred Android Brand In The United States

There is little question that at 47% of the smartphone market in the United States, Android is easily the most popular platform. It should come as little surprise then as we break down 47% of the market that Samsung, the biggest smartphone maker in the world as of Q3 2011, scores highest in brand preference. Following Samsung are Motorola, HTC and LG, along with Chinese manufacturers Huawei and ZTE. The latter companies stay … [read full article]

(Updated With Clarified Statements From T-Mobile CTO Neville Ray) A Look At T-Mobile’s CES 2012 Booth, The Availability Of The iPhone, And A Look At Carly With Mr TmoNews Himself

Clarification from T-Mobile Regarding iPhone: Comments made by T-Mobile’s CTO, Neville Ray, regarding the evolution of chipsets to include additional bands were misconstrued. Mr. Ray was speaking generally to chipset advancements available to all phone manufacturers. T-Mobile has no knowledge of Apple’s product roadmap and our position on the iPhone has not changed. Yup, after almost 3 years of being a part of the T-Mobile world as the man behind TmoNews, I’m revealing myself … [read full article]

AT&T/T-Mobile Place Last In Consumer Satisfaction

The American Customer Satisfaction Index has scored AT&T and T-Mobile as the two lowest ranked wireless carriers when it comes to happy customers. One time last place carrier Sprint is now the highest ranked tied with Verizon. Sprint and Verizon both rate a 72 for for customer satisfaction in the ACSI survey which polled 8,000 households in the first quarter of 2011. T-Mobile scored a 70 down from a 73 last year and … [read full article]

T-Mobile Readying Microcell In Home Solution?

With T-Mobile focusing so much attention on providing in home coverage solutions via Wi-Fi there has been little talk, at least that has been made public about a Microcell solution. While T-Mobile’s loyalty team has been beta testing Cel-Fi units that are designed to boost signals in the home a widespread rollout has yet to occur. As it turns out a recent survey conducted by a third party on behalf of T-Mobile was … [read full article]

RSS PhoneDog

RSS DroidDog

RSS TodaysiPhone