Tag Archives: Survey

T-Mobile “clear winner” in Computerworld wireless customer satisfaction survey

Earlier today, Computerworld released the results of its wireless customer satisfaction survey for 2014, and it paints a glowing picture for T-Mobile. Our favorite carrier scored really well, particularly in customer survice and in the “performance relative to cost” categories. In fact, of the eight individual categories, T-Mo finished top in six of them. For the second year in a row, T-Mobile finished in first when it came to technical support … [read full article]

Survey: T-Mobile, Verizon offer most “bang for buck”

Things have improved drastically for T-Mobile since the Uncarrier movement began last year. In that time, it’s shaken up the industry by ditching contracts, offering unlimited data for a great price and rolling out LTE at lightning pace to over 200 million PoPs. But all this is just a great collection of milestones and stats if it doesn’t impact the way consumers think. Thankfully, they’re in agreement. Not only have subscribers been joining … [read full article]

Magenta has fastest U.S. LTE network according to OpenSignal report

According to the most recent report published by OpenSignal, T-Mobile has the fastest LTE speeds on average in the States. Its average download speeds are 11.5Mbps, making it faster than AT&T’s 9.12Mbps, Verizon’s 7.82Mbps and Sprint’s mediocre 4.32Mbps. Although that may sound great, the report is pretty damning on the state of the US’ LTE coverage. Although it was one of the first countries to start building on the 4th gen networking technology, it’s one of the … [read full article]

T-Mobile Challenging Verizon In Brand Perception According To Research Firm

  According to data from at least one research firm, T-Mobile’s rebranding as the “Un-carrier” is working and working well. Research firm YouGov found for the first time since it began tracking this type of data one year ago, that smartphone users are more likely to switch to T-Mobile than Verizon. YouGov’s “BrandIndex Buzz score” shows that T-Mobile has surpassed Verizon at least twice in the last four months. Ultimately, part of T-Mobile’s success … [read full article]

T-Mobile’s LTE Network Speeds Off To Great Start In New TechHive Survey, RootMetrics Report

The combination of T-Mobile’s 4G HSPA+ and LTE networks showed up strong in a new TechHive national survey of the nations four largest networks. T-Mobile’s LTE network is still in its infancy with only seven “confirmed” cities: Baltimore, Houston, Kansas City, Las Vegas, Phoenix, San Jose and Washington D.C. Of course we’ve already seen plenty of LTE coverage start to light up in cities like New York, Minneapolis, Los … [read full article]

T-Mobile Drops In American Consumer Satisfaction Index, Now In Fourth Place

I look at each of these studies and wonder if the questions were a little different or if we caught someone on a different day, would their answers have been different? What I can’t do is argue that T-Mobile continues to be on the losing end with a fourth-place finish on the new annual study from the American Customer Satisfaction Index. On a scale from 0-100 the overall score was a 72, a … [read full article]

T-Mobile Brings Up The Rear In New JD Power Wireless Purchase Experience Survey

I suppose on the one hand, when you’re in last place, there’s nowhere to go but up and that’s hopefully exactly what T-Mobile will do in the very near future. Still, even if T-Mobile makes a drastic turnaround in the future, it won’t erase the memory that T-Mobile is clearly in a customer service slump with a spate of last place finishes in recent JD Power surveys. The newest JD … [read full article]

Consumer Reports Says Verizon Top National Carrier, AT&T Worst

I wish I could start this post off by saying “what a difference a year makes.” Unfortunately, a new Consumer Reports survey places T-Mobile behind Sprint and Verizon, right in line with how they performed 12 months ago. The survey, which determines scores based on voice and data service quality, staff knowledge, and issue resolution show that Verizon continues to hold down the top spot, followed by Sprint, T-Mobile and AT&T in last … [read full article]

T-Mobile’s JD Power Downward Slide Continues With New Wireless Purchase Experience Study

Oh how the mighty have fallen as the bad news day for T-Mobile continues after their quarterly earnings show yet another quarter of customer losses, a new JD Power study once again places T-Mobile in dead last. This semi-annual study “evaluates the wireless purchase experience of customers using any one of three contact channels: phone calls with sales representatives; visits to a retail wireless store; and on the Web. Overall customer … [read full article]

Samsung Ranks As Most Preferred Android Brand In The United States

There is little question that at 47% of the smartphone market in the United States, Android is easily the most popular platform. It should come as little surprise then as we break down 47% of the market that Samsung, the biggest smartphone maker in the world as of Q3 2011, scores highest in brand preference. Following Samsung are Motorola, HTC and LG, along with Chinese manufacturers Huawei and ZTE. The latter companies stay … [read full article]

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