Tag Archives: Retail

T-Mobile Ranks Highest In Customer Purchase Experience According To JD Power

While we’ve expressed some concerns regarding the overall direction we feel T-Mobile’s customer service has taken in recent months, JD power has seen fit to award them top honors in the Wireless Purchase Experience category. Coming in with an overall score of 755 out of a 1,000 point scale T-Mobile tied with frienemy Sprint for the top honor. The award rates a wireless purchase experience based on any one of three contact … [read full article]

T-Mobile G2, myTouch 4G Owners Can Upgrade In Store To Gingerbread Beginning August 6th

T-Mobile has updated their support documents for both the T-Mobile G2 and myTouch 4G allowing for customers to walk into a local T-Mobile store and upgrade their device to Gingerbread. Beginning August 6th (August 13th for customers in the West and Midwest regions) any G2 or myTouch 4G owner can walk into a T-Mobile retail store to receive the Gingerbread update using an SD card provided by the store location. … [read full article]

T-Mobile Wins JD Power Retail Sales Satisfaction Study, Again!

Chalk up one more T-Mobile win in the J.D. Power Wireless Retail Sales Satisfaction study! This win marks T-Mobile’s fourth consecutive highest ranking in the J.D. Power category which measures sales staff, price/promotion, store facilities and store displays. “To achieve this ranking even once is an honor. To see T-Mobile ranked highest four consecutive times reflects the hard work our retail sales employees put into ensuring a consistently excellent sales experience each … [read full article]

T-Mobile Pushing FlexPay Conversion To Postpaid, Proof FlexPay Is Going Away?

On the heels of yesterdays post regarding the rumors FlexPay will soon find itself sleeping with the fishes, T-Mobile asks reps to assist qualified FlexPay customers to switch to postpaid. What you see is what you get with this story so anything beyond what’s written on the image above is a guessing game at this point but it provides a little more evidence that something might be up with FlexPay.

T-Mobile Dropping Flexpay, Returning To Deposit Based System?

Combined with the introduction of a new, individual lower priced unlimited plan we’ve also received word through our ninjas that T-Mobile is preparing to kill off its Flexpay offerings and bring back a deposit based system for the activation of new service. Deposits will be based on credit qualifications with deposits ranging from the $50, $100, $200 to $400 range. According to our ninjas this change will take place around March … [read full article]

T-Mobile Looking To Increase Premium Retailer Presence Nationwide

T-Mobile is looking to expand its “T-Mobile Premium Retailer Program” to a nationwide platform after having tested the program regionally for several years. T-Mobile hopes to increase the roll out of branded outlets by independent retailers which don’t require direct, corporate investment from the Magenta mothership herself. Currently, T-Mobile operates more than 2,000 corporate locations throughout the country and has more than 500 branded outlets since the time it began testing out the … [read full article]