Tag Archives: Retail

Pickup crashes in to T-Mobile store window in attempted smash-and-grab

video platformvideo managementvideo solutionsvideo player Police in Davie, Fla. are looking for two men after they allegedly drove a white pickup truck in to a T-Mobile store window on South University Drive, 4900 block, to be specific. The event is claimed to have taken place at 2:30am on Thursday morning. Thankfully, the store manager was able to confirm that the men weren’t successful in their attempt to get inside the building, and burgle stock, … [read full article]

T-Mobile retail undergoing changes this month: New uniforms and mobile POS systems

We’ve received various tips this month regarding T-Mobile’s upcoming changes to its retail stores. Primarily, they revolve around a new uniform for the company’s staff. Instead of wearing smart black “dress” pants/slacks, staff will be required to wear black or blue jeans. In one of our sources own words: “They are traditional “work-specific” jeans, so no tears, cuts, fade, studs, etc. Needs to fit properly around waist and be proper … [read full article]

Deposits dropping once more for lower credit classes for BYOD and SIM-onlt

Just under a month ago, we reported that T-Mobile had changed its deposit pricing based on credit classes. Deposits were dropped to just $50 for credit classes N, H and D, whereas class I was dropped to $50 for the first 3 lines, with a $100 required for lines 4 and 5. These changes went live on February 7th. From March 5th, it looks like they’re changing again. We’ve received some information claiming that deposits are … [read full article]

Credit Score changes allow up to 5 lines and reduced deposits for lower-scoring customers

One of the biggest challenges for phone retail staff when selling contracts is signing up lower credit class customers. In T-Mobile’s case specifically, deposits are required for anyone with low credit score. This is pretty common practice, and not only in the States. As a former T-Mobile UK staff member, it was one of the worst feelings having worked through finding the right phone, the right plan, making them happy only to turn around … [read full article]

Special one-day Friends and Family discount coming to North East region next Wednesday?

We just received some information stating that T-Mobile is going to kick off a one-day friends and family event on December 11th. For one day only, friends and family members of Tmo staff in the North East region will be able to get a new phone without paying anything up front, and get the first month of their service plan free (up to $50). To get the offer, it has to be a … [read full article]

PSA: T-Mobile/Apple iPhone 5s Inventory, Availability Expected To Be Limited

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A quick public service announcement and word to the wise for T-Mobile customers hoping to snag an iPhone 5s device tomorrow. Reports are coming from across the industry (and across our retail sources) that the iPhone 5s is in short supply and T-Mobile, like the rest of its carrier counterparts will have limited inventory on hand. As it is we’re hearing that only “select” stores will have the devices available tomorrow … [read full article]

T-Mobile Stores Closing Down Sunday For New Rate Plan, UNcarrier Training

T-Mobile’s getting ready to kick off the UNcarrier approach this weekend and to make sure all their employees are up to speed will continue training their employees this Sunday. Depending on the store location, hours will vary for extra training including some stores closing mid-day as pictured, opening later or closing early. In any event, T-Mobile’s gearing up for something big with … [read full article]

T-Mobile And Dollar General Stores Announce Partnership For T-Mobile’s Prepaid, Monthly 4G Products

T-Mobile is making a second major announcement today on the heels of the Verizon spectrum exchange with report of a partnership with Dollar General to sell T-Mobile Prepaid and Monthly 4G services in stores. With this new deal, T-Mobile will expand their prepaid reach with more than 6,400 Dollar General stores across the country. T-Mobile says this commitment is part of [read full article]

T-Mobile’s Official Response To Todays JD Power Announcement

While T-Mobile can take pride in achieving the top spot in the JD Power Wireless Purchase Experience survey 11 out of the last 15 times, a fourth place finish this time around is clearly disappointing. After the J.D. Power press release went out, T-Mobile released their own brief statement touching on their efforts to improve the wireless purchasing experience once they began to see customer happiness decline. Along with their official statement … [read full article]