Tag Archives: retail stores

Public Service Announcement: Samsung’s Galaxy S 4 Available In “Select” T-Mobile Stores Today

A quick public service announcement for all you Galaxy S 4 fans out there as the device officially becomes available at “select” T-Mobile retail stores today. The list of locations is fairly limited so calling ahead is your best bet…but now you don’t have to stare outside for the FedEx/UPS man to arrive. Instead, head down to one of your local T-Mobile company-owned stores and go hands-on and hopefully find one … [read full article]

T-Mobile’s Website, Retail Store Systems Go Down For Better Part Of Day

Unfortunately this issue went on for hours before I was able to report it this evening as there were numerous reports of a major T-Mobile system issue today that led to crashed computers inside company-owned retail stores. Along with the troubles affecting T-Mobile’s retail store computers, customers attempting to place orders on T-Mobile.com were unable to do so. As it stands now, it seems that most systems have come back up late into the … [read full article]

T-Mobile Ranks Last On Wireless Purchase Experience Survey Says JDPowers

In what can only be described as another bit of disappointing news out of JD Powers, T-Mobile has gone from first to last in the overall purchase experience index ratings. The study evaluates the three channels of contact with a wireless carrier: “phone calls with sales representatives; visits to a retail wireless store; and on the Web. Overall customer satisfaction with both full-service and non-contract branded carriers is based on six factors … [read full article]