TmoNews » Policy Changes

T-Mobile Changes Early Termination Policy

Kickstar13 — Tue, 15 Feb 2011 02:06:37 +0000

Last week, T-Mobile modified its Early Termination Fees (ETF) policy. Customers will no longer be able to cancel service without an ETF when moving out of a T-Mobile coverage area or overseas. This policy went into effect February 8th and will not affect customers who cancelled service (without paying the ETF) before February 8th. Additionally, this new... Read more

T-Mobile Reducing Data Cap, Will Throttle Speeds After 5GB Of Usage

Kickstar13 — Thu, 14 Oct 2010 00:05:19 +0000

Bad news for those of you that use more than 5GB of data each month. Starting October 16th, T-Mobile will enforce a new policy that will reduce data speeds once the subscriber exceeds 5GB of data usage in a billing cycle. If you may recall, previously the data cap was 10GB/month. Magenta states that this new policy should only affect less than 1% of its... Read more

New Upgrade Policy Coming July 1st

Kickstar13 — Wed, 30 Jun 2010 02:18:47 +0000

Beginning July 1st, customers that upgrade through T-Mobile Customer Care will be required to pay for their handset upgrades at the time of purchase by credit or debit card instead of billing the charges to their T-Mobile account. EIP customers will be required to pay the first installment only in addition to the Upgrade fee and shipping costs. As... Read more

T-Mobile Ends Exclusive Search Deal With Yahoo, Embraces Google

Stephen — Sat, 06 Mar 2010 01:09:17 +0000

Well, its over! T-Mobile has ended its year old search deal with Yahoo. It comes as no surprise to hear that Magenta has replaced Yahoo with its biggest rival—Google. The deal is important because it now shifts search dominance away from Yahoo, as the Big G is now working exclusively with two of the top four carriers in the United States. A... Read more

Trackball Issues? “Roll” Into A T-Mobile Store February 24th!

Kickstar13 — Tue, 23 Feb 2010 01:16:10 +0000

While the launch of the BlackBerry Trackball Replacement Program is still two days away, T-Mobile retail stores are starting to receive shipments of the BlackBerry Trackball Replacement kits. As previously stated, we're still expecting a February 24th launch unless there is another delay. Anyone going to take advantage of... Read more

T-Mobile’s Trackball Replacement Program Delayed

Kickstar13 — Mon, 08 Feb 2010 01:10:54 +0000

It looks like there has been a change of plans regarding the trackball replacement program T-Mobile was set to launch February 15th. Due to some changes that will be included with the trackball replacement kits, training for the T-Mobile Retail store representatives has been suspended. RIM is in the process of updating procedures and screenshots for the... Read more

T-Mobile Launching Trackball Replacement Program

Kickstar13 — Wed, 27 Jan 2010 23:40:37 +0000

Here some good news for those of you still rockin' a BlackBerry...old skool yo. Beginning February 15th, BlackBerry Pearl 8100/8120 and BlackBerry Curve 8320 customers that are experiencing issues with the trackball, will have the option to visit a T-Mobile Retail Store and have their trackball replaced for FREE (No, you aren't seeing things, at least... Read more

T-Mobile Partial Upgrade Pricing Discount Goes Live Tomorrow

Kickstar13 — Wed, 27 Jan 2010 01:58:18 +0000

Following up our leak from yesterday, it looks like the new Partial Upgrade Pricing Discounts will officially go into effect tomorrow and not January 29 as stated previously. Basically, beginning January 27, customers can upgrade their smartphone every year for the same price as new customers. In addition, customers with voice and text phones can also... Read more

New T-Mobile Partial Upgrade Pricing Discounts

Kickstar13 — Tue, 26 Jan 2010 04:15:02 +0000

Thanks to one of our trusty tipsters, looks like T-Mobile is changing things up a bit with the Partial Upgrade Pricing discounts. Beginning Friday January 29, T-Mobile will be offering two new partial discount options for existing customers when they upgrade their handset or device. Qualifying customers currently on a 2-year contract must upgrade to... Read more

T-Mobile SIM Unlock Policy Changes

Kickstar13 — Mon, 18 Jan 2010 21:29:42 +0000

If you're one that travels quite a bit you probably unlock your T-Mobile handset so you can use it overseas with another GSM carrier, and save yourself some of hard earned cash. Thanks to our trusty tipster, starting January 21st eligible FlexPay and PostPaid customers will be able to obtain a SIM unlock code after 40 days instead of 90 days. Eligible... Read more