Tag Archives: jump!

Complaints of “forced” JUMP! additions point to same old weakness in sales culture

I’ll start of this post by saying one thing: I used to be a sales person. I worked for two different companies in the UK. I’ve seen practices very similar to what I’ve been reading about this morning in real life. So this is in no way an attack on T-Mo, but more on the culture that’s grown within the retail and sales arena. I’m in a country thousands of miles away, and … [read full article]

T-Mo opening “enrollment window” to let customers JUMP! to Wi-Fi calling phones

As part of the Uncarrier 7.0 announcement a couple of hours back, T-Mobile announced that it would be making it easier than ever for customers to take advantage of one of its best services: Wi-Fi calling and texting. Not every single customer has a Wi-Fi calling capable phone, and to make it easier for customers to get one, the company will open what it calls “an exclusive enrollment window.” During this window, customers … [read full article]

Apple Stores to sell iPhones on carrier upgrade programs from August [Rumor]

According to a report by Mark Gurman at 9to5Mac, Apple will soon begin selling iPhones through carrier financing and upgrade programs. From late August, customers will be able to walk in to one of several Apple stores and walk out with an iPhone having agreed to pay via AT&T Next, Verizon EDGE or signing up to T-Mobile JUMP!. What that means is – for the first time – you’ll be able to sign … [read full article]

CIRP: Jump early upgrade plan helping T-Mobile keep “a much higher percentage of customers than the other carriers”

A report from CIRP (Consumer Intelligence Research) suggests that of all the Uncarrier phases working best, it’s Jump! giving T-Mobile the edge over its competitors. Combined with the separation of airtime and phone costs, it’s helping Tmo keep hold of its customers, and attract more from other carriers. As a result, T-Mobile is keeping hold of a far higher percentage of its current customers than any other carrier, while simultaneously, attracting more from … [read full article]

How long until T-Mobile is #3?

It’s been little under two weeks since T-Mobile announced its quarterly results for Q3 2013. It was a very strong quarter for the magenta colored carrier and one which indicated that Tmo is certainly going about things the right way. By challenging the status quo and becoming the “UNcarrier” it’s stopped being just another network operator, and … [read full article]

Take-away from Q3 earnings call: “We’re not done yet”

In my short time here at TmoNews one thing’s become increasingly clear: Many of you are frustrated by the coverage in some areas. Some of those are only a short distance from major metro areas, who get the benefit of the carrier’s fastest available coverage. Incredibly frustrating for you guys, I’m sure. Others – more understandably – are in rural areas of low focus for any carrier. As I’m typing this, T-Mobile’s chiefs … [read full article]

T-Mobile Has Taught Us That Change Is Not Always Bad

T-Mobile has made some incredible decisions this year regarding their company. It all started back when they dubbed themself the “Uncarrier”, the only carrier out of the big four in the United States that ditched contracts entirely. There were no more hidden fees, you get what you pay for. You didn’t even have subsidized pricing on phones anymore; instead you paid for your device full price over time. It was a decision that was both … [read full article]