The FCC’s 600MHz incentive auction officially wrapped up earlier this year following a lot of back and forth between the TV broadcasters, the FCC, and the auction bidders. Now the results of that auction have come out. [read full article]
Last year, T-Mobile introduced T-Mobile One, its new flagship monthly rate plan. Now T-Mo is following it up with a flagship article of clothing. The T-Mobile Onesie is now official. T-Mo touts it as the “world’s first full-body fitness tracker,” giving you details of your blood pressure, oxygen flow, bladder level, and more. It’s also equipped with … [read full article]
When you’re in an emergency situation, being able to contact 911 right away is important. However, an issue involving T-Mobile customers in Dallas is interfering with speedy 911 contact. There’s an issue with T-Mobile customers in Dallas that end up with “ghost calls” when they try to contact 911. The glitch causes 911 systems to record calls as hangups, which results in 911 operators trying … [read full article]
T-Mobile is kicking off its week with an award win. T-Mobile has been named one of the World’s Most Ethical Companies by the Ethisphere Institute. This is the ninth year in a row that T-Mo has won this award. The evaluation process for the award sees Ethisphere examine a company’s performance … [read full article]
As you might have heard, Verizon launched their Verizon Unlimited plan today, which offers unlimited data*, talk, and text. (Data may be throttled after 22GB in usage per month). Well, it didn’t take long for T-Mobile and John Legere to respond. Legere took to Twitter just now to announce that T-Mobile ONE plans will now include HD video by default, as well as 10GB of high-speed hotspot data, starting Friday. More to come. Update: Legere has also … [read full article]
T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen … [read full article]
A new situation appears to have surfaced involving a T-Mobile customer that’s frustrated about not getting bill credits that he’s entitled to and a customer service rep that dealt with him. T-Mobile customer Luke says that a T-Mo rep changed the nickname on his bill to “IDIOT IDIOT.” Luke, who goes by the Reddit user name “ldskywalker,” explains that he took advantage of [read full article]
A woman who recently had a “bad day” decided to take it out on a T-Mobile store. A video posted online shows a woman driving her SUV into a T-Mobile store in Palm Springs, Fla. Shinobia Montoria Wright is said to have visited the store on Wednesday to exchange her cracked iPhone, then returned the next day and drove her vehicle into … [read full article]
It’s the start of a new year, and just like he has the past couple of years, T-Mobile CEO John Legere has laid out his predictions for the coming 12 months. Legere’s first prediction for 2017 is that cable companies will try to enter wireless through MVNO … [read full article]
Following today’s Un-carrier Next announcement, T-Mobile CEO John Legere took some questions from the media. And unsurprisingly, a question about Sprint came up. Legere was asked about the possibilities of a merger with SoftBank and Sprint with President Donald Trump and a new FCC. According to The Verge, T-Mobile’s CEO didn’t come out and say definitively yes … [read full article]
