Tag Archives: John Legere

T-Mobile offers to pay for Verizon switchers’ phones, two-lines-for-one deal also coming

Yesterday T-Mobile CEO John Legere teased that T-Mo had multiple announcements coming up, and today a couple of them have been made. Starting May 31st, T-Mobile will kick off its #GetOutoftheRed promotion to help Verizon customers switch to T-Mo. Verizon customers in good standing with their carrier can get their iPhone or Google Pixel paid off by T-Mobile when they switch to T-Mobile and sign up for T-Mobile One, and they can keep their existing … [read full article]

T-Mobile will begin deploying 5G coverage in 2019

T-Mobile’s been talking quite a bit about its 600MHz spectrum since the auction for those airwaves came to an end last month, and today T-Mo revealed more of its 600MHz plans. T-Mobile announced today that it will use some of its newly acquired 600MHz spectrum for its 5G network. It also has 200MHz of 28/39GHz bands that covers nearly 100 million people in major metro areas and “an impressive volume” of mid-band spectrum for … [read full article]

FCC announces results of 600MHz auction, T-Mobile wins more spectrum than any other company

The FCC’s 600MHz incentive auction officially wrapped up earlier this year following a lot of back and forth between the TV broadcasters, the FCC, and the auction bidders. Now the results of that auction have come out. T-Mobile announced today that it came away with 1,525 licenses and an average of 31 MHz nationwide, which it spent a total of $7.99 billion on. T-Mo won 45 percent of all of the low-band spectrum available … [read full article]

T-Mobile Onesie announced, and you can actually buy one

Last year, T-Mobile introduced T-Mobile One, its new flagship monthly rate plan. Now T-Mo is following it up with a flagship article of clothing. The T-Mobile Onesie is now official. T-Mo touts it as the “world’s first full-body fitness tracker,” giving you details of your blood pressure, oxygen flow, bladder level, and more. It’s also equipped with Bluetooth, GPS, and even 4G LTE nano-fiber technology that’ll give you perfect LTE coverage wherever you go. And … [read full article]

T-Mobile ‘ghost calling’ glitch causing long 911 hold times in Dallas

When you’re in an emergency situation, being able to contact 911 right away is important. However, an issue involving T-Mobile customers in Dallas is interfering with speedy 911 contact. There’s an issue with T-Mobile customers in Dallas that end up with “ghost calls” when they try to contact 911. The glitch causes 911 systems to record calls as hangups, which results in 911 operators trying to respond to the ghost calls, which then causes other callers … [read full article]

T-Mobile once again named as one of the world’s most ethical companies

T-Mobile is kicking off its week with an award win. T-Mobile has been named one of the World’s Most Ethical Companies by the Ethisphere Institute. This is the ninth year in a row that T-Mo has won this award. The evaluation process for the award sees Ethisphere examine a company’s performance in five categories to determine its ethics level. The biggest piece of a company’s Ethics Quotient score is its Ethics and Compliance Program, which … [read full article]

T-Mobile responds to Verizon Unlimited Plan by including HD video and 10GB of high-speed hotspot data on ONE plan

As you might have heard, Verizon launched their Verizon Unlimited plan today, which offers unlimited data*, talk, and text. (Data may be throttled after 22GB in usage per month). Well, it didn’t take long for T-Mobile and John Legere to respond. Legere took to Twitter just now to announce that T-Mobile ONE plans will now include HD video by default, as well as 10GB of high-speed hotspot data, starting Friday. More to come. Update: Legere has also … [read full article]

T-Mobile named No. 1 in Customer Service Satisfaction by Nielsen

T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen Mobile Insights before, and John Legere and Co. are … [read full article]

T-Mobile customer says support rep changed name on his account to ‘IDIOT’

A new situation appears to have surfaced involving a T-Mobile customer that’s frustrated about not getting bill credits that he’s entitled to and a customer service rep that dealt with him. T-Mobile customer Luke says that a T-Mo rep changed the nickname on his bill to “IDIOT IDIOT.” Luke, who goes by the Reddit user name “ldskywalker,” explains that he took advantage of T-Mobile’s free iPhone 7 offer and waited to get his bill credits, … [read full article]

Florida woman drives SUV into T-Mobile store, says she was having a ‘bad day’

A woman who recently had a “bad day” decided to take it out on a T-Mobile store. A video posted online shows a woman driving her SUV into a T-Mobile store in Palm Springs, Fla. Shinobia Montoria Wright is said to have visited the store on Wednesday to exchange her cracked iPhone, then returned the next day and drove her vehicle into the store. It’s said that she then started smashing glass displays with a squeegee … [read full article]