Tag Archives: John Legere

T-Mobile ‘ghost calling’ glitch causing long 911 hold times in Dallas

When you’re in an emergency situation, being able to contact 911 right away is important. However, an issue involving T-Mobile customers in Dallas is interfering with speedy 911 contact. There’s an issue with T-Mobile customers in Dallas that end up with “ghost calls” when they try to contact 911. The glitch causes 911 systems to record calls as hangups, which results in 911 operators trying to respond to the ghost calls, which then causes other callers … [read full article]

T-Mobile once again named as one of the world’s most ethical companies

T-Mobile is kicking off its week with an award win. T-Mobile has been named one of the World’s Most Ethical Companies by the Ethisphere Institute. This is the ninth year in a row that T-Mo has won this award. The evaluation process for the award sees Ethisphere examine a company’s performance in five categories to determine its ethics level. The biggest piece of a company’s Ethics Quotient score is its Ethics and Compliance Program, which … [read full article]

T-Mobile responds to Verizon Unlimited Plan by including HD video and 10GB of high-speed hotspot data on ONE plan

As you might have heard, Verizon launched their Verizon Unlimited plan today, which offers unlimited data*, talk, and text. (Data may be throttled after 22GB in usage per month). Well, it didn’t take long for T-Mobile and John Legere to respond. Legere took to Twitter just now to announce that T-Mobile ONE plans will now include HD video by default, as well as 10GB of high-speed hotspot data, starting Friday. More to come. Update: Legere has also … [read full article]

T-Mobile named No. 1 in Customer Service Satisfaction by Nielsen

T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen Mobile Insights before, and John Legere and Co. are … [read full article]

T-Mobile customer says support rep changed name on his account to ‘IDIOT’

A new situation appears to have surfaced involving a T-Mobile customer that’s frustrated about not getting bill credits that he’s entitled to and a customer service rep that dealt with him. T-Mobile customer Luke says that a T-Mo rep changed the nickname on his bill to “IDIOT IDIOT.” Luke, who goes by the Reddit user name “ldskywalker,” explains that he took advantage of T-Mobile’s free iPhone 7 offer and waited to get his bill credits, … [read full article]

Florida woman drives SUV into T-Mobile store, says she was having a ‘bad day’

A woman who recently had a “bad day” decided to take it out on a T-Mobile store. A video posted online shows a woman driving her SUV into a T-Mobile store in Palm Springs, Fla. Shinobia Montoria Wright is said to have visited the store on Wednesday to exchange her cracked iPhone, then returned the next day and drove her vehicle into the store. It’s said that she then started smashing glass displays with a squeegee … [read full article]

T-Mobile CEO John Legere makes his predictions for 2017

It’s the start of a new year, and just like he has the past couple of years, T-Mobile CEO John Legere has laid out his predictions for the coming 12 months. Legere’s first prediction for 2017 is that cable companies will try to enter wireless through MVNO deals, but that they’ll fail. Legere adds that because of this, T-Mobile will not get into any MVNO deals with cable companies. Cable companies are the only … [read full article]

T-Mobile CEO John Legere talks Sprint, possibility of merger

Following today’s Un-carrier Next announcement, T-Mobile CEO John Legere took some questions from the media. And unsurprisingly, a question about Sprint came up. Legere was asked about the possibilities of a merger with SoftBank and Sprint with President Donald Trump and a new FCC. According to The Verge, T-Mobile’s CEO didn’t come out and say definitively yes or no to a T-Mobile-Sprint merger, but he did say that it was a possible outcome under the new administration. … [read full article]

T-Mobile Un-carrier Next will build taxes and fees into One plan, KickBack will credit low data usage

Un-carrier Next is official. T-Mobile CEO John Legere today took to the CES 2017 stage to reveal the next Un-carrier move, which includes three main points. First up, T-Mobile wants to help simplify your bill by building taxes and fees into the price that it advertises for its plans. As an example, the T-Mobile One plan with a single line will cost $70 flat, rather than $70 plus additional taxes and fees added to your bill. … [read full article]

T-Mobile’s next Un-carrier move will be revealed on January 5

It’s official: T-Mobile’s next Un-carrier move is coming January 5. T-Mobile today announced a press conference at 11:00 am on January 5, 2017. The event, which is taking place at CES in Las Vegas, is clearly labeled an Un-carrier event. As for what’s next, that’s still a mystery. T-Mobile did drop a teaser video for the #UncarrierNEXT event, and in it CEO John Legere says “Everybody’s been asking for this one. You’re gonna love what’s next.” … [read full article]