Tag Archives: JD Powers

Newest JD Power Results Show T-Mobile Still Has Customer Service Needs

For all T-Mobile’s recent bravado, there’s still one avenue the company needs to seriously overhaul: customer service. Unfortunately, a new JD Power study finds T-Mobile in last place once again as Volume 2 of the 2013 Wireless Customer Care Full-Service performance study is released. T-Mobile’s fourth place finish isn’t all that shocking anymore, but what is … [read full article]

JD Powers Awards T-Mobile For Best Customer Service

For the second consecutive year T-Mobile has been awarded the highest ranking by JD Powers for the best customer service in wireless. This is just one of many JD Powers awards T-Mobile has decorating the shelves in Bellevue and we suspect there are more on the horizon. While some of you find yourselves longing for a deeper selection of handsets it’s hard to argue that customer service in the wireless industry isn’t … [read full article]