One of the biggest points echoed by T-Mobile customers when the topic turns to a potential AT&T merger is what will happen to their company’s praised customer service? While all wireless customer service departments are imperfect, T-Mobile has proven time and time again they are diamond in the rough and … [read full article]
Chalk up one more T-Mobile win in the J.D. Power Wireless Retail Sales Satisfaction study! This win marks T-Mobile’s fourth consecutive highest ranking in the J.D. Power category which measures sales staff, price/promotion, store facilities and store displays. “To achieve this ranking even once is an honor. To see T-Mobile ranked highest four consecutive … [read full article]
For the second time in two weeks T-Mobile has announced taking the top spot in a JD Power survey, this time for highest ranking in retail customer satisfaction. This is the third time T-Mobile has taken this award and I can certainly say that every time I jump into a T-Mobile store, the staff almost always impresses me. Congrats Magenta, now lets … [read full article]
T-Mobile has once again found itself on top of the mountain in the JD power world. T-Mobile just released a press announcement showing off their top rank in the J.D. Power Retail Sales Satisfaction Study: T-Mobile USA, Inc. continues to earn accolades for its dedication to providing customers with superior service. J.D. … [read full article]
Well, it looks like congrats are in order for the big Magenta. For the second straight year, J.D. Power and Associates has awarded T-Mobile USA the highest ranking in wireless retail customer satisfaction among the major U.S. carriers. T-Mobile edged out Verizon Wireless, Sprint, and AT&T in the study achieving an overall score of 723 compared to Verizon’s score of 722. The study evaluated overall retail sales performance, retailer’s facility, merchandise display, sales staff, and cost. The study … [read full article]
While T-mobile may be fluttering in fourth place in the wireless market, they aren’t sitting on their laurels when it comes to customer service. Winning yet another JD power award T-mobile is again applauded for ranking high in customer satisfaction. “T-Mobile ranks highest in customer satisfaction among major wireless carrier-owned retail stores with a score of 729, performing well in all four factors that drive satisfaction. Alltel (721) and Verizon Wireless (714) follow T-Mobile in the rankings.” … [read full article]
T-mobile is rocking along, as always in the JD Power awards with a new report that shows T-mobile is the best in the west for wireless call quality. JD Powers who based its semi-annual regional report on seven problem areas: dropped calls, static/interference, and failed call connection on first try, voice distortion, echoes, no immediate voicemail notification and no immediate test message notification. The report found that “T-Mobile performs particularly well in reducing the number of problems … [read full article]
