Tag Archives: JD Power

T-Mobile Releases Statement Regarding JD Power Showing

T-Mobile is on the offensive today, hoping to get word out about their own disappointment on today’s fourth place JD Power wireless customer care awards. While we’ve already got two internal statements covered inside our earlier post, this is the official media statement being circled around courtesy of T-Mobile’s PR team. I appreciate T-Mobile’s recognition of their own disappointment and I truly believe they can bring the level of service we expect … [read full article]

Newest JD Power Report Shows T-Mobile Dropping To Fourth Place For Customer Service

This is one report I’m truly disappointed to write as I feel the mighty have fallen. T-Mobile, once an all-star in the customer service field with enough JD Power awards to fill an entire trophy room, has fallen to fourth place in the most recent JD Power Wireless Customer Care report announced this morning. Don’t get me wrong, I had early signs this was happening as I reported back on January 27th … [read full article]

T-Mobile Ranks Highest In Customer Purchase Experience According To JD Power

While we’ve expressed some concerns regarding the overall direction we feel T-Mobile’s customer service has taken in recent months, JD power has seen fit to award them top honors in the Wireless Purchase Experience category. Coming in with an overall score of 755 out of a 1,000 point scale T-Mobile tied with frienemy Sprint for the top honor. The award rates a wireless purchase experience based on any one of three contact … [read full article]

Has T-Mobile Customer Service Taken A Turn For The Worse?

After T-Mobile’s loss of the JD Power Customer Care award and a continuously growing stream of emails regarding unusually long wait times we begin to wonder just what exactly is going on with T-Mobile’s award winning customer service department. Well someone’s ears were ringing as two sources answered our question with a confidential look at what could be to blame. We’ve received two pieces of information that give us at least some form … [read full article]

T-Mobile Bests AT&T In Customer Satisfaction Survey

One of the biggest points echoed by T-Mobile customers when the topic turns to a potential AT&T merger is what will happen to their company’s praised customer service? While all wireless customer service departments are imperfect, T-Mobile has proven time and time again they are diamond in the rough and have the JD Power awards to support that statement. Thanks to Consumer Reports we have a look at how people really … [read full article]

T-Mobile Wins JD Power Retail Sales Satisfaction Study, Again!

Chalk up one more T-Mobile win in the J.D. Power Wireless Retail Sales Satisfaction study! This win marks T-Mobile’s fourth consecutive highest ranking in the J.D. Power category which measures sales staff, price/promotion, store facilities and store displays. “To achieve this ranking even once is an honor. To see T-Mobile ranked highest four consecutive times reflects the hard work our retail sales employees put into ensuring a consistently excellent sales experience … [read full article]

T-Mobile Ranked Highest In Retail Satisfaction

For the second time in two weeks T-Mobile has announced taking the top spot in a JD Power survey, this time for highest ranking in retail customer satisfaction. This is the third time T-Mobile has taken this award and I can certainly say that every time I jump into a T-Mobile store, the staff almost always impresses me. Congrats Magenta, now lets talk HSPA+ devices rolling out mmmkay? “Our employees are responsible for … [read full article]

T-Mobile Awarded JD Power Top Honors, Again

T-Mobile has once again found itself on top of the mountain in the JD power world. T-Mobile just released a press announcement showing off their top rank in the J.D. Power Retail Sales Satisfaction Study: T-Mobile USA, Inc. continues to earn accolades for its dedication to providing customers with superior service. J.D. Power and Associates today announced that T-Mobile was the sole wireless carrier to earn the highest ranking in their 2010 … [read full article]

T-Mobile Ranked #1 In Customer Satisfaction By J.D. Power and Associates

Well, it looks like congrats are in order for the big Magenta.  For the second straight year, J.D.  Power and Associates has awarded  T-Mobile USA the highest ranking in wireless retail customer satisfaction among the major U.S. carriers.  T-Mobile edged out Verizon Wireless, Sprint, and AT&T in the study achieving an overall score of 723 compared to Verizon’s score of 722. The study evaluated overall retail sales performance, retailer’s facility, merchandise display, sales staff, and cost. The study … [read full article]