Tag Archives: jd power survey

T-Mobile Places Right In The Middle In Newest JD Power Network Study

The newest JD Power report, the 2012 US Wireless Network Quality Performance Study shows that T-Mobile places somewhere in the middle when it comes overall wireless network quality. The study “is based on 10 problem areas that affect the customer experience (in order of importance): dropped calls; calls not connected; audio issues; failed/late voicemails; lost calls; text transmission failures; late text message notifications; Web connection errors; email connection errors; and slow downloads. … [read full article]