Tag Archives: customer satisfaction

JD Power Releases New Wireless Smartphone Customer Satisfaction Study

A brand new JD Power Wireless Smartphone Customer Satisfaction Study for the first six months of 2012 shows Apple as the highest ranked company in customer satisfaction among smartphone manufacturers. In a move that may or may not surprise some of you, HTC edged out Samsung as the highest ranked Android manufacturer with Motorola and LG following up in third and fourth place. The Wireless Smartphone Customer Satisfaction Study measures satisfaction in several … [read full article]

T-Mobile Releases Statement Regarding JD Power Showing

T-Mobile is on the offensive today, hoping to get word out about their own disappointment on today’s fourth place JD Power wireless customer care awards. While we’ve already got two internal statements covered inside our earlier post, this is the official media statement being circled around courtesy of T-Mobile’s PR team. I appreciate T-Mobile’s recognition of their own disappointment and I truly believe they can bring the level of service we expect … [read full article]

AT&T/T-Mobile Place Last In Consumer Satisfaction

The American Customer Satisfaction Index has scored AT&T and T-Mobile as the two lowest ranked wireless carriers when it comes to happy customers. One time last place carrier Sprint is now the highest ranked tied with Verizon. Sprint and Verizon both rate a 72 for for customer satisfaction in the ACSI survey which polled 8,000 households in the first quarter of 2011. T-Mobile scored a 70 down from a 73 last year and … [read full article]

JD Powers Awards T-Mobile For Best Customer Service

For the second consecutive year T-Mobile has been awarded the highest ranking by JD Powers for the best customer service in wireless. This is just one of many JD Powers awards T-Mobile has decorating the shelves in Bellevue and we suspect there are more on the horizon. While some of you find yourselves longing for a deeper selection of handsets it’s hard to argue that customer service in the wireless industry isn’t … [read full article]