Consumer reports

Consumer Reports Survey Lists AT&T As Least Satisfying Wireless Company, T-Mobile Brings Up The Middle

By December 6, 2011 - 9:02pm EST Comments (59)
consumerreports Looking for a reason to continue hoping the AT&T deal doesn't go through with T-Mobile? Try a Consumer Reports survey that places AT&T dead last in both postpaid and prepaid categories for customer satisfaction. While Consumer Report surveys aren't always weighed with the utmost of accuracy, the result of the 22 metropolitan areas breakdown didn't result in... Read more »

T-Mobile Bests AT&T In Customer Satisfaction Survey

By April 12, 2011 - 12:55am EST Comments (31)
T-Mobile Bests AT&T In Customer Satisfaction Survey One of the biggest points echoed by T-Mobile customers when the topic turns to a potential AT&T merger is what will happen to their company's praised customer service? While all wireless customer service departments are imperfect, T-Mobile has proven time and time again they are diamond in the rough and have the JD Power awards to support that statement.... Read more »

T-Mobile Ranks Second In Customer Service According To Consumer Reports

By December 1, 2009 - 12:22pm EST Comments (49)
T-Mobile Ranks Second In Customer Service According To Consumer Reports One of the T-Mobile claims to fame has always been outstanding customer service in an industry known for anything but that. A JD Power favorite, T-Mobile has seen an increased need for outstanding customer service support with the Sidekick debacle and outage that caused widespread anger against T-Mobile for being so quiet regarding the issue. Either way,... Read more »