Tag Archives: carrier iq

T-Mobile Responds To Senator Al Franken’s Carrier IQ Questions

T-Mobile has responded to Senator Al Franken’s Carrier IQ questionnaire explaining that it began installing Carrier IQ last August and is now on nearly 450,000 Android and Blackberry devices. T-Mobile maintains that this software is used for individual troubleshooting cases and marketing purposes only. T-Mobile says that the software is now installed on the following nine devices: HTC Amaze 4G, Samsung Galaxy S II, Exhibit II 4G, LG myTouch, LG myTouch Q, LG … [read full article]

List Of Currently Sold T-Mobile Devices With Carrier IQ Software

While T-Mobile once again reiterates their earlier point that they do not use the Carrier IQ software to “obtain the content of text, email or voice messages, or the specific destinations of customers’ internet activity,” some of you have asked us for a breakdown of T-Mobile’s current handsets that currently have this software. HTC Amaze 4G Samsung Galaxy S II Samsung Exhibit II 4G T-Mobile myTouch by LG T-Mobile myTouch Q by … [read full article]

T-Mobile Posts Internal And External Quick Guides For Carrier IQ Information

With the Carrier IQ story remaining in the headlines, T-Mobile, like AT&T and Sprint are playing a bit of defense by helping assure customers that this information is only used for information collecting purposes. To help any customers who might continue to have questions about this matter, T-Mobile has posted a short Q & A for front-line employees as well as a quick document on their support forums to help … [read full article]

(Updated With T-Mobile Statement) T-Mobile Forum Moderator Confirms Presence Of Carrier IQ Software In T-Mobile Smartphones

Update: T-Mobile has just emailed me a statement regarding Carrier IQ: “T-Mobile utilizes the Carrier IQ diagnostic tool to troubleshoot device and network performance with the goal of enhancing network reliability and our customers’  experience . T-Mobile does not use this diagnostic tool to obtain the content of text, email or voice messages, or the specific destinations of a customers’ internet activity, nor is the tool used for marketing purposes.” The last few … [read full article]