Tag Archives: ASCI

American Consumer Satisfaction Index Says Smartphone Owners Love Apple Most, T-Mobile Tied With AT&T For Satisfaction

The American Consumer Satisfaction Index (ASCI) released their latest findings yesterday, revealing consumer satisfaction scores for cellphone manufacturers and wireless carriers. So who were the top two victors in their respective field? The first may not surprise you  one definitely will as Apple and Sprint take top honors. ASCI collects data from more than 70,000 customers from more than 225 companies in 47 industries and 10 economic factors. This is the first year … [read full article]

AT&T/T-Mobile Place Last In Consumer Satisfaction

The American Customer Satisfaction Index has scored AT&T and T-Mobile as the two lowest ranked wireless carriers when it comes to happy customers. One time last place carrier Sprint is now the highest ranked tied with Verizon. Sprint and Verizon both rate a 72 for for customer satisfaction in the ACSI survey which polled 8,000 households in the first quarter of 2011. T-Mobile scored a 70 down from a 73 last year and … [read full article]