Tag Archives: 911

T-Mobile and Dallas determine cause of 911 issue, T-Mo not at fault

Earlier this week, T-Mobile engineers traveled to Dallas to investigate a “ghost calling” glitch that it was thought was related to T-Mobile and was resulting in long 911 hold times. Now more information on the situation has come out. T-Mobile says that abandoned calls, not ghost calls, are to blame for the 911 issue, the City of Dallas announced today. While ghost calls are the result of a person’s phone making multiple calls to 911, … [read full article]

T-Mobile ‘ghost calling’ glitch causing long 911 hold times in Dallas

When you’re in an emergency situation, being able to contact 911 right away is important. However, an issue involving T-Mobile customers in Dallas is interfering with speedy 911 contact. There’s an issue with T-Mobile customers in Dallas that end up with “ghost calls” when they try to contact 911. The glitch causes 911 systems to record calls as hangups, which results in 911 operators trying to respond to the ghost calls, which then causes other callers … [read full article]