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T-Mobile Has Taught Us That Change Is Not Always Bad

T-Mobile has made some incredible decisions this year regarding their company. It all started back when they dubbed themself the “Uncarrier”, the only carrier out of the big four in the United States that ditched contracts entirely. There were no more hidden fees, you get what you pay for. You didn’t even have subsidized pricing on phones anymore; instead you paid for your device full price over time. It was a decision that was both … [read full article]

(Updated) T-Mobile Moving to Cancel Some Grandfathered Rate Plans, Offer Customers New Options?

Update: A T-Mobile spokesperson just delivered the following comment confirming the rate plan move for grandfathered/legacy customers: Maintaining thousands of rate plans is the norm in the industry, but we think it creates unnecessary complexity. Simple is better, which is why we’re reducing the number of older plans in our systems. We’re giving customers on these plans the opportunity to choose a plan that best meets their needs. For the vast majority, their … [read full article]

Video: T-Mobile Exec Announces Simple Choice Family Plan With No Credit Check

T-Mobile’s introduction of the new Simple Choice with no credit check rounded out the company’s two major announcements this week. The plan, which launches on July 14th opens up an opportunity for what T-Mobile describes as 1/3 of the population to take advantage of T-Mobile’s Simple Choice rate plan offerings without worrying about credit. So here’s T-Mobile’s Chief Marketing Officer Mike Sievert … [read full article]

T-Mobile’s JUMP! Upgrade Program, Just How Good Of A Deal Is It?

Note: The $10 monthly fee includes T-Mobile’s PHP insurance plan which makes it a good deal financially, but the real question remains the JUMP! upgrade timeframe. The $8 PHP bundle includes Insurance and Extended Warranty protection. Next business day shipping is included on all replacements. There are $20, $50, $100, $150 or $175 deductible tiers depending on the device using insurance.  JUMP! certainly caught … [read full article]

T-Mobile Officially Announces Simple Choice Family Option With No Credit Check

Just as we suspected, T-Mobile is introducing a Simple Choice with no credit check to help customers with “less-than-premium credit.” Beginning on July 14th, families can get four Simple Choice lines with unlimited talk, text and web and up to 500MB of high-speed data for $100 per month. According to T-Mobile, one in three consumers who apply for wireless service do not have a credit score that allows them to qualify for the best … [read full article]

T-Mobile Changes Deposit Amounts For Upcoming ‘Simple Choice With No Credit Check’ Plan

With T-Mobile’s “Simple Choice with No Credit Check” rate plan still unannounced, changes behind the scenes aren’t entirely unexpected or surprising. Given that, it came as little surprise when this new tidbit was dropped in my inbox indicating T-Mobile had lowered the deposit cost by $10 per line. According to the image: “Deposits will [now] match rate plan monthly recurring charges which will make it simpler to explain and easier for customers to … [read full article]

(Updated) T-Mobile’s New Rate Plans Are Live, Right On Schedule

Update: In the hopes of clarifying a whole lot of confusion, existing customers on grandfathered or Classic plans seem to be confused about whether or not they can use customer care and/or third-party channels to upgrade. I have been unable to confirm if you can contact customer service to upgrade — regardless, there seems to be success with third party national retailers and authorized dealers.  Just as we first promised, T-Mobile’s new … [read full article]

Costco Training Doc Compares Classic Plan Versus Value Plan Pricing For T-Mobile

T-Mobile’s new Value Plans launch next week and third-party retailers are ramping up with new training docs and guides to help employees with the transition. Given that T-Mobile’s company owned retail stores are moving to Value Plan only environments, national retailers are showing off the cost comparison with the new Classic plans. There are a few discrepancies listed here however, specifically since we learned yesterday the price of the Galaxy S III[read full article]

New One-Size-Fits-All Value Plan Brochures Begin Arriving In T-Mobile Retail Stores

T-Mobile is one step closer toward UNcarrier life with the receipt of new Value Plan brochures arriving in company-owned retail stores across the nation. As we first posted in early March, T-Mobile’s move to a Value Plan only corporate environment begins on March 24th and to that end, the move to a one-size-fits-all rate plan makes complete sense. Gone are the contracts and overages, hello to one easy to follow and … [read full article]

T-Mobile New Classic And Prepaid Plans, Classic Available At All National Resellers

While T-Mobile’s corporate owned retail stores will go live with a Value Plan only environment on March 24th, National Retailers are launching a total revamp of the company’s Classic Plans. Why two sets of rate plans you ask? The simple answer is that T-Mobile’s national retailers like Target, Walmart and Best Buy can’t support the Value Plan structure of commissions paid out by the carrier. In the cases of corporate stores where T-Mobile … [read full article]