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T-Mobile Holding Open PHP Enrollment For Month Of February?

I’ll be the first to admit that while I understand some folks consider cell phone insurance a miscellaneous and/or unnecessary monthly cost, it’s helped me out a few times over the years. Most importantly, it’s saved me a lot of money during those instances I had to take advantage of it than shelling out the price of a whole new phone. With that in mind, T-Mobile has marked February as a PHP Open … [read full article]

(Updated) HTC Ville Caught On Video Running Android 4.0, Sense 4.0

Update: Sorry guys, looks like someone took the video offline. HTC’s upcoming HTC Ville smartphone stars in a newly leaked video ahead of its expected official announcement next month at Mobile World Congress in Barcelona. It was back on January 13th that we first got word the HTC Ville could be heading to T-Mobile sometime in the future. So what do we know about the Ville? Well, it’s rumored to have a 1.5GHz Snapdragon Series 4 … [read full article]

T-Mobile Changes To Domestic Data Roaming Detailed, Confirmed For April 5th

Well we can now chalk this “rumor” firmly up in the “confirmed” category for April 5th as we’ve gotten our hands on some more detail for T-Mobile’s planned changes to domestic data roaming plans. Right away, T-Mobile does point out: “Domestic data roaming will not be subject to data speed reduction. The allotment will be reset with each bill cycle. After the allotment is reached, the customer will no longer have data … [read full article]

T-Mobile Continues To Train Frontline Employees On Churn-Reducing Efforts

T-Mobile’s churn-reducing efforts for 2012 continue with new frontline employee training highlighting “four non-negotiable customer standards.” T-Mobile is looking for frontline employees to cover four basic steps to help make sure a customer leaves the store happy and smiling. The first step is a personal coverage check to determine if the future T-Mobile customer will have a good signal at their home or office. We’ve already seen a document regarding churn that … [read full article]

T-Mobile To Offer Additional Unlocked iPhone Support Beginning January 30th

Starting on January 30th, T-Mobile will “begin offering additional support to customers using an Apple iPhone on our network.” T-Mobile’s added iPhone support will include “common procedures, information about feature and specifications and other basic device questions.” T-Mobile is implementing these changes to support the 1 million plus users on the Magenta network with unlocked iPhones. I mean, we iPhone users need more support, right? We endure such a “poor” experience … [read full article]

Guest Editorial From A T-Mobile Front-Line Employee, Three Ways To Boost T-Mobile Up

    Editors Note: This post is a guest editorial written by a T-Mobile front-line employee regarding life on — the front-line. Tackling three separate, but equally important issues, this anonymous guest posts hopes to explain why the iPhone is important, why phone manufacturers need to step up their game and how there is actual “value” in T-Mobile’s Value Plans. Standard Disclaimer: The views expressed in this guest blog do not necessarily reflect the views … [read full article]

What Kept You From Buying Your First Smartphone?

T-Mobile’s released a short press release earlier today highlighting the introduction of “unlimited” web for Walmart’s Family Mobile plan. Specifically, T-Mobile suggested that their survey discovered that “44% of first-time smartphone buyers in 2012 say the cost of the data plan associated with a smartphone is the most influential reason they have not purchased a smartphone before.” It’s an interesting statistic and it got me thinking, what was the reason you, our … [read full article]

(Updated) A Doozy Of A Rumor: RIM Looking At Samsung For Acquisition

Update: In a statement provided by Reuters, a Samsung spokesperson said the company is not purchasing Research In Motion. The spokesperson did not address the reports that Samsung is considering licensing RIM software, or purchasing a portion of RIM’s assets. Here’s one rumor that’s too hard to pass up posting… According to the folks at BGR, RIM is actively seeking potential candidates to buy the company, stating that Co-CEO Jim … [read full article]

Five Recommendations For T-Mobile USA In 2012

I came across an article yesterday afternoon from Matthew Miller, a ZDNet Contributor and T-Mobile customer whom I also had the pleasure of meeting this week at CES. Miller’s post highlights five simple recommendations for T-Mobile in 2012 to help solidify their user base and re-establish themselves as a player in the US wireless market. T-Mobile highlighted at their 2012 CES event that they continue to expand their HSPA+ coverage, rollout new devices … [read full article]