Just as we expected, T-Mobile has released details t for their upcoming "Cupid's Arrow Hits Mark" one day only sale on Saturday, February 11th. So whether or not your loved one lives under the same roof or miles away, T-Mobile wants you to stay connected. Since we justy highlighted a bit about this deal we'll just get right into the press release... Read more

This is one report I'm truly disappointed to write as I feel the mighty have fallen. T-Mobile, once an all-star in the customer service field with enough JD Power awards to fill an entire trophy room, has fallen to fourth place in the most recent JD Power Wireless Customer Care report announced this morning. Don't get me wrong, I had early signs this was... Read more

Last week we ran a story showing off a recent T-Mobile inventory report highlighting a number of handsets T-Mobile was preparing to send to the smartphone graveyard. As it turns out, some of that information was right and some of it apparently, was not. We can't say for certain why the first report had...what now appears to be incorrect information, but... Read more

I'll be the first to admit that while I understand some folks consider cell phone insurance a miscellaneous and/or unnecessary monthly cost, it's helped me out a few times over the years. Most importantly, it's saved me a lot of money during those instances I had to take advantage of it than shelling out the price of a whole new phone. With that in... Read more

Update: Sorry guys, looks like someone took the video offline. HTC's upcoming HTC Ville smartphone stars in a newly leaked video ahead of its expected official announcement next month at Mobile World Congress in Barcelona. It was back on January 13th that we first got word the HTC Ville could be heading to T-Mobile sometime in the future. So what do... Read more

Well we can now chalk this "rumor" firmly up in the "confirmed" category for April 5th as we've gotten our hands on some more detail for T-Mobile's planned changes to domestic data roaming plans. Right away, T-Mobile does point out: "Domestic data roaming will not be subject to data speed reduction. The allotment will be reset with each bill cycle.... Read more

T-Mobile's churn-reducing efforts for 2012 continue with new frontline employee training highlighting "four non-negotiable customer standards." T-Mobile is looking for frontline employees to cover four basic steps to help make sure a customer leaves the store happy and smiling. The first step is a personal coverage check to determine if the future... Read more

Starting on January 30th, T-Mobile will "begin offering additional support to customers using an Apple iPhone on our network." T-Mobile's added iPhone support will include "common procedures, information about feature and specifications and other basic device questions." T-Mobile is implementing these changes to support the 1 million plus users on the... Read more

T-Mobile's newest marketing promo highlights Monthly4G, "…fast nationwide 4G with no annual contract. With a great selection of 4G smartphones and America's Largest 4G Network T-Mobile Monthly 4G is a better way to do prepaid." What that said. Learn more on T-Mobile's... Read more

    Editors Note: This post is a guest editorial written by a T-Mobile front-line employee regarding life on --- the front-line. Tackling three separate, but equally important issues, this anonymous guest posts hopes to explain why the iPhone is important, why phone manufacturers need to step up their game and how there is actual "value"... Read more