Posted at 10:59 pm EST, November 16th, 2009 by Alex. Tags: Sidekick 2008, sidekick 2009
Some good news for Sidekick fans out there (the few that are left)! T-Mobile has finally resumed the selling of its Sidekick handsets. Now that T-Mobile seems to have most of the user data recovered, they are looking to put the past behind them and start off fresh, and that includes lower prices! The Sidekick LX 2009 is now available for a $149.99 with a 2-year commitment price tag, and the Sidekick 2008 will run for $49.99 with a 2-year commitment. So if you’ve been itching for a Sidekick device, now’s your chance! T-Mobile statement below:
“T-Mobile is pleased to announce that Sidekick sales have resumed. New pricing for the Sidekick LX 2009 will be $149.99 with a two-year contract and the Sidekick 2008 will be $49.99 with a two-year contract.”
BGR
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Posted in Sidekick
Posted at 8:33 am EST, November 06th, 2009 by Alex. Tags: Outage, Sidekick Outage
Its been a while since we’ve heard any updated info from T-Mobile regarding the Sidekick Outage. But it looks like T-Mobile has finally managed to recover all data that was lost for Sidekick users. Yesterday T-Mobile announced via their forums that now Sidekick users can proceed to recover calendar, to-do list and notes that were previously lost as part of the Danger/Microsoft service disruption. Follow the easy steps after the break to recover your calendar, to-do list and notes! And don’t forget to let us know if this worked for you in the comments!
T-Mobile
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Posted in Sidekick, T-Mobile Company News
Posted at 3:56 pm EDT, October 20th, 2009 by Alex. Tags: Sidekick, Sidekick Outage
Now that there is finally a way to restore those precious contacts you might have lost, you may still have a few questions buzzing around waiting to be answered. Over the next few days, T-Mobile will notify affected customers of this update via SMS advising them to log in to My T-Mobile. Customers who do not have access to a computer can contact Customer Service for help in restoring their contacts. In addition, we received a nice little Q&A that will help answer all the questions you may have floating around your head (related to the Sidekick outage of course). Once again Microsoft and Danger are still are working around the clock to recover all data lost because of the Sidekick Outage. Hit the jump for the Q&A. If you still have any questions that remain, don’t hesitate to post them in the comments!
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Posted in Sidekick
Posted at 4:38 am EDT, October 20th, 2009 by Alex. Tags: Sidekick, Sidekick Outage
With Danger/Microsoft’s recent update promising to restore contacts this week, it looks like they are following through on their word. Sidekick users can go to their My T-Mobile webpage to download their contacts and then restore them either to their Sidekick or whatever device they’ve replaced it with. You can have all your contacts in ten easy steps! It’s easy as cake! Hit the break to see the steps! Don’t forget to leave your thoughts/opinions in the comments!
T-Mobile
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Posted in Sidekick
Posted at 2:17 pm EDT, October 14th, 2009 by Alex. Tags: Sidekick, Sidekick Outage
At this point the Sidekick data outage needs no introduction. T-Mobile USA now reports that Sidekick data syncing is back online but it is still “unstable”. Users should back up (use tutorial here) any data and restrain from performing a hard reset. Simply power-cycling your device (Menu ->Power Off, letting your Sidekick turn off on its own and then powering it back up. DO NOT do a hard reset as your data will be lost) will enable your data to start syncing with the Danger/Microsoft Servers.
T-Mobile reports:
Microsoft/Danger have now made the necessary fixes to their network to restore the ability to sync your data. This means that your contacts, calendar entries, to-do lists, tasks, etc. will now sync on the network, just like they did prior to this data disruption. However, you must power cycle your device following the steps below in order to begin the syncing process.
Well there you have it! Don’t forget to leave your thoughts in the comments!
T-Mobile
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Posted in Sidekick
Posted at 2:14 pm EDT, October 12th, 2009 by Alex. Tags: Sidekick, Sidekick Outage
T-Mobile announcing the Danger/Microsoft server failure which resulted in many users losing their personal info (maybe forever), has left Sidekick users frustrated with T-Mobile. Even with the free month of data service, subscribers are still unhappy. The guys over at Gizmodo have received a tip that T-Mobile has offered the customer discounts on other smartphones (G1, BlackBerry, MyTouch), and has also released the customer from their contract. T-Mobile has already stated they have an additional incentive in store for Sidekick users that lost their personal info, which T-Mobile USA spokesperson Cara Walker noted that was only a minority. In addition, T-Mobile has halted all Sidekick sales on their website and some retail stores as well. T-Mobile was planning a follow-up check today for any issues that still remain with the Sidekick data, so stay tuned! Feel free to leave your thoughts/opinions in the comments below!
Gizmodo
UPDATE: T-Mobile claims that all data service has been restored but some data is forever lost. All customers will get a free month of service, and some will be offered “additional” compensation to “reinforce how valuable they are as a T-Mobile customer.”
Here is the official statement:
Virtually all data services have been restored. Also, T-Mobile voice and text services were not impacted.A subset of Sidekick customers appear to have lost data. We do not have an exact number, but we believe it is a minority of customers. We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content.Sidekick sales are temporarily on hold as Microsoft/Danger continues to work on maintaining platform stability. At this point, virtually all data services are operational.All impacted Sidekick users will receive credit for one month of Sidekick data service. We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those who have lost your content to help reinforce how valuable you are as a T-Mobile customer.
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Posted in Sidekick
Posted at 2:28 pm EDT, October 10th, 2009 by Alex. Tags: Sidekick, Sidekick Outage
With the recent Sidekick data disruption update, T-Mobile claimed that some Sidekick users have lost their personal info forever (though they are still working on restoring it) because of the server failure. The guys over at Hiptop3 have put together a nice way to back up all your info, so even if this does ever happen again (hopefully, not), you won’t be one of the angry individuals. Also, if you haven’t lost your info already, make sure to back it up NOW just to stay on the safe side.
Address Book Contacts
1. Open your Address Book.
2. Highlight the first entry
3. Hit Menu + M
4. It will bring up an email with a .vcf attached.
5. Type an email you have access to on another computer.
6. Copy that email address so you won’t have to type it every time.
7. Hit Menu + M to send.
8. Scroll to the next Entry
9. Menu + M (To open email with contact attached)
10. Menu + V (to paste email address in To: field)
11. Menu + M (To send email)
12. Repeat steps 8-12 until done.
The same method can be repeated for Notes as well. Well there you have it! Start backing up those Sidekicks!
Hiptop3
UPDATE: Another way I think would be less time consuming for backing up your contacts, is to save them to your SIM card.
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Posted in Sidekick
Posted at 1:35 pm EDT, October 05th, 2009 by Alex. Tags: Sidekick, Sidekick Outage
Here comes another update for Sidekick users that have had no data service since Friday. The future looks bright!
Danger, a subsidiary of Microsoft, is continuing to work urgently to resolve the service disruptions affecting T-Mobile Sidekick customers. The following is a status update for our valued customers:
- IM services and access to social networking applications are now being restored along with Web browsing. The Address Book, Calendar, and other features are available as well, however, we advise customers to not ‘hard reset’ their device by removing the battery as it may cause information they enter into the Address Book and Calendar applications to be lost. We expect e-mail service and back-up of user data to be restored today. Some richer data services, such as new purchases from the Catalog, may take longer to enable.
We sincerely apologize for the inconvenience, and appreciate your patience as Danger works hard, around-the-clock to resolve this issue. We will continue to keep our customers updated as we have news to share. Thank you.
Don’t forget to leave you thoughts in the comments!
T-Mobile
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Posted in Sidekick
Posted at 12:55 pm EDT, October 04th, 2009 by Andrew. Tags: Sidekick, Sidekick Outage
Actually, not much to update here. Anyone with a Sidekick would be able to tell you this, but, data is still out and it should have returned yesterday. In the meantime, T-Mobile and Danger are working very hard to get things up and running as soon as possible, and they have this to say:
T-Mobile and Danger/Microsoft are urgently working to restore impacted services to Sidekick, and deliver them to you as quickly as possible. Following is a status update for our valued customers:
* We expect data services to begin gradually returning in the next couple of hours (Saturday evening)
* Web browsing capabilities should be first accessible first; additional functions such as IM, social networking applications and email will then follow.
While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.
Things are getting sorted out, and data may be back as early as tonight. To help you with your trouble, T-Mobile has issued bill credits ranging from $35 to three full months of data access Tell us how this is hurting your weekend in the comments!
Gizmodo
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Posted in Sidekick
