Well here we go again! Another update from Microsft/Danger. Microsoft says they still continue to work around the clock on restoring sidekick users data that was lost and apologize for the inconvenience this has caused. They claim they’re making steady progress and hope to have all personal contacts restored by this week and the remainder of the personal info (photographs, notes, to-do-lists, marketplace data, and highscores) shortly after. Statement from Microsoft/Danger below:

The Danger / Microsoft team is continuing to work around the clock on the data restoration process. We apologize that this is taking so long, but we want to make sure we are doing everything possible to maintain the integrity of your data. We continue to make steady progress, and we hope to be able to begin restoring personal contacts for affected users this week, with the remainder of the content (photographs, notes, to-do-lists, marketplace data, and high scores) shortly thereafter.

This data restoration effort is only necessary for customers who lost data from their Sidekick devices. We appreciate your ongoing patience.

I guess if this all gets sorted out, T-Mobile won’t be handing out those $100 gift cards. Don’t forget to leave your thoughts/opinions in the comments!

T-Mobile

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It has been over a week now since the Sidekick data disruption had plagued us. For those of you wondering what the cause of the Sidekick data outage was, T-Mobile has revealed to the public the problem behind it all. T-Mobile and Danger, a subsidiary of Microsoft, are once again apologizing for the inconvenience the data disruption has caused Sidekick owners. The cause of this data outage, T-Mobile claims, is a service failure on Microsoft/Danger’s end. And as a result of this server failure, personal information stored on Sidekick devices such as: contacts, calendar entries, to-do lists or photos that no longer appear to show up on your Sidekick device, have been most likely lost. Microsoft/Danger continues to work, trying to find a way to restore the information, although it is VERY unlikely. T-Mobile again apologizes, and for those individuals who have lost personal information, T-Mobile is looking for other incentives to show how valuable you are to T-Mobile. In addition to this, T-Mobile plans to check the status of the remaining issues on Monday (Oct. 12). Once again please DO NOT remove your battery, reset your Sidekick, or allow it to lose power, as any personal content that currently resides on your device will be lost. Feel free to express your thoughts in the comments!

T-Mobile

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This service interruption that has plagued all Sidekick users nationwide doesn’t seem like an ordinary outage. Many of you Sidekick users (including myself) have been very frustrated with the Sidekick data outage that has been going on since last Friday and T-Mobile has assured us all that they are working with Microsoft and Danger on the issue as quickly as possible and apologize for the problems it has caused (and the families they’ve broken apart).  T-Mobile-supported services, such as voice calls and SMS/MMS, are not affected and continue to work flawlessly. In the meantime, T-Mobile today announced that ALL Sidekick users subscribed to a Sidekick plan will automatically receive a credit for 1 month data service ($35) in the coming days. Also, Sidekick customers should NOT remove the battery, reset their Sidekick or allow the battery to run out (yes that means keep it charged) during this service interruption. Feel free to express your opinions/thoughts in the comments!

NOTE: If you do need your contacts just go to www.my.t-mobile.com and login, then select desktop tools and you will have all your contacts on there.

T-Mobile

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If you happen to be handling a Sidekick right now, you may have noticed a lack of data service.  The nationwide outage reportedly started late last night or very early this morning and has been recognized by T-Mobile.  In the meantime, relax and T-Mobile will have it fixed “shortly.”  If this is really hurting you, you may want to give customer care a call and try out that award winning customer service.  On a related side note, there is word that there will be an OTA update for the LX 2009 that should resolve the crashing and freezing, so you have that to look forward to. Tell us what you think in the comments, especially if you have a Sidekick.

Thanks to everyone that sent this in!

HipTop3 and HipTop3

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