T-Mobile rolls out $0.01 per minute charge for calls to ‘out-of-plan’ phone numbers

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If you ever make conference calls with your T-Mobile phone, there’s a new policy that you need to be aware of.

T-Mobile recently rolled out a $0.01 per minute charge to “out-of-plan phone numbers.” This charge applies to services like conference calls, chat lines, and radio broadcast lines, but T-Mobile says that the charge only affects calls to a “limited number of services.”

Focusing specifically on conference calls, T-Mo says that “most” conference lines used by employers aren’t subject to this charge.

If you do end up using a service that’s subject to T-Mobile’s new $0.01 per minute charge, you’ll get a warning after you dial the number. This will give you the opportunity to hang up and avoid any charges.

As for why T-Mobile has implemented this charge, here’s an explanation from T-Mo’s FAQ:

“This is not a change to our existing calling plans. These calls have always been considered out-of-plan. These calls tend to cost more for T-Mobile to complete and this helps us to manage those costs.”

While this isn’t a charge that most regular T-Mobile customers are going to run into, there are some folks that’ve run into it in recent days, including a few on Reddit. The main culprit appears to be services like this one advertising free conference calling, so if you encounter this $0.01 per minute charge, it could be worth trying a different service if you can or mentioning the charge to an employer.

Have you encountered this $0.01 per minute out-of-plan phone number charge?

Source: T-Mobile

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  • merajahmed

    My employer uses GoToMeeting. Most of the GTM dial-in numbers don’t give me this issue, but there is one that does (which happens to be one that I need to use every day), and it is in the 408 area code. I’ve found that I am able to get around this by calling it through Google voice. So if you experience this and have a GV number, try using that to call.

    • Willie D

      408 area code is not subject to “traffic pumping” practices which conference numbers generally create revenue from. These numbers are mostly located in Iowa in two of their area codes. This won’t apply to you for a charge.

      • merajahmed

        Then any idea why this specific GTM number gives this message and no others do? You can give it a try yourself if you like: (408) 650-3123

        • RandSand

          I looked up the rate for calling that number from a wholesale VoIP provider and it came up to 0.347 cents per minute. Still relatively cheap so for Tmo to turn around and charge the end user 1 cent a minute is atrocious. Is there another GoToMeeting number which does not trigger the text message warning to compare the rates and have a general idea of what Tmo considers to be too expensive.
          Also I called that number from my prepaid $1 per day plan and have not received a warning message and neither has my balance decreased more than usual.

        • merajahmed

          Thanks for the info, RandSand. An example of a GTM number that does not trigger the warning is (224) 501-3212. All other GTM numbers do not trigger this warning. The one I mentioned previously is the only one I know of that does. I have a postpaid unlimited plan (not the newer T-Mobile One plan, but an older, better unlimited plan that it replaced).

        • RandSand

          The second number you provided is a more reasonable 0.155 cents a minute. We can infer that Tmo’s threshold before the text is triggered may be above 0.3 cents a minute. Still, the fact that T-mobile as a paid service has a lower threshold than Google Voice speaks a lot for how they value their service.

        • Willie D

          In this sense TMobile is specifically blocking conference numbers regardless of the actual “traffic pumping” costs associated as 408 is not a rural or traffic pumping area code that results in charges for anyone. Tmobile just doesn’t want to have people call certain numbers without a charge. This sounds a lot like Calling Party Pays like the overseas carriers charge to call a mobile device. This is deceptive and limiting. Next thing you know they’ll charge $0.01 to call a mobile number outside of TMobile. This is being reported to the FCC when I get home tonight.

  • dontsh00tmesanta

    Who does this affect? To those crying about it

    • Take Back Pride

      People who use these lines for their businesses and whose phone bills aren’t paid by their employer. There are a lot more of us than you think.

      • dontsh00tmesanta

        Most businesses use ATT and Verizon, even Sprint rather than Tmobile

  • Willie D

    Technically this IS a change since before it was just said unlimited calling plans weren’t supposed to be used for these services, and were meant for live dialogue between two people.. since there is now a charge where there was not one disclosed before, this is a change. If we had contracts, we would be subject to ETF waivers. Also note no other carrier is charging customers for these calls and the FCC frowns on preventing calls like these from not being routed – a charge to customers prevents calls that otherwise were inclusive from being made and connecting.

    • Chad D

      My other carrier simply blocks the calls, so you are wrong.

      • Willie D

        Care to disclose your other carrier?

  • Brian Bloom

    I ran into this last week with a conference call at work. I hung up immediately after getting the penny a minute message and used GoogleVoice on my computer instead… And it turns out they charged me a penny a minute a too. I hate paying out of pocket for stupid work stuff.

    • Chris Drudge

      Then don’t us a “free” conference service that funds itself with traffic pumping access fees charged to the carrier.

      • My New Orderz

        EXACTLY! People are really unintelligent. If your job is hosting a conference call, no way should you be calling in on your cell phone. Use a DESK phone, like other Corporations do.

        • Take Back Pride

          That’s easy to say for people who work for a corporation and whose phone is paid for by their company. Unfortunately, more and more folks work from home offices now. It’s 2016.

        • My New Orderz

          I’m sorry to hear that you work from home and are complaining about a $0.01 per minute charge for a conference call that your Business should be sponsoring! I wish I did have the LUXURY to work from home.

        • Brian Bloom

          How very clever! Except I didn’t set up the conference, our clients did. And I work from home and have no desk phone, but other than those two things, that’s *brilliant*! Thank you for your insight and understanding.

        • tony

          other carriers simply block you from calling the conference call.

        • Right? These people are fucking morons. Like we have “Desk” phones and an “Office”. I’m in outside sales. My office is my car.

        • sorandkairi

          Then you have a tax right-off for you entire cellphone bill or simply use a company phone.

          There you go, I just save you thousands…

  • Durandal_1707

    Does this affect plain old ad-hoc conference calls caused by me pushing Android’s “Add Call” button while in a call and calling a second number?

    • merajahmed

      I don’t believe so. It appears that it only should affect specific dial-in conference call bridge numbers.

    • Take Back Pride

      No. And when I questioned it after they kept saying the only in-plan calls are between 2 people, they again couldn’t explain it. They’re constantly lying about their reasons for the new charges because they don’t have any real reason.

      • themanwithnoname

        For years in their policy it has said that the plans only apply to 1 on 1 conversations. 3 way calling and such technically doesn’t count.

  • Brian Richards

    This is dumb. Really dumb.

  • Kendall Taylor

    Yes I have, three days ago trying a conference call number a friend used a few months ago. Sucks!

  • GinaDee

    I get why they are charging for this but in light of the Un-carrier becoming more and more carrier-esque every day……………. Extra fees for this. Extra fees to watch videos at regular quality. Extra fees to use mobile hotspot. T-Mobile One FTW

    Does any other major US wireless carrier charge extra for this? At the very least T-Mobile should specify all call in lines that are subject to this fee if it doesn’t apply to all of them.

    • Chris Drudge

      Well, $.01 does seem to fit in with the name TMobile One…

    • Chad D

      Most other carriers simply block these numbers.

      • GinaDee

        I’ve used GoToMeeting and Cisco Anyconnect for years with AT&T. I haven’t used any other to my knowledge.

        • Contradude

          there’s no problems calling legitimate conference bridges. I’m sure gotomeeting and cisco anyconnect are fine.

    • tony

      other carrier will not even call into the conference line if you dial it.

  • herewego

    Here comes the nickel and dime part. Slowly but surely, T-Mobile is starting to become like the rest of the services. Instead of leading the way, their actually following behind. Success corrupts!

    • Chad D

      Other providers don’t even allow you to call these scam conference lines, so not sure you know what you are talking about.

    • My New Orderz

      They always were a carrier!

    • yankeesusa

      They were always a carrier and the way I see it, it’s coming sooner or later. The other providers have many more nickel and dime tactics. I’m still happy. I’m grandfathered in to a great plan with plenty of data and coverage not to mention great data speeds. If that ever changed i would look into switching, but for now I’m very happy with t-mobile. But if I had a business and had this .01 charge you bet I’d tell t-mobile get rid of it or I switch. I guess it depends on what other options you have.

  • Jdzspace

    So when you advertise “no overages” did you have your fingers crossed?

    • Chad D

      You must not read the small print.

  • RandSand

    I wonder if this policy has been implemented into all plans including prepaid? In particular I wonder about the $2 & $3 a day plans that include unlimited calling. I may have been guilty of calling many of these numbers back in the day since I didn’t have a data plan and I would call in to this number that played internet radio and various others for podcasts.

  • noh1bvisas

    please explain why connecting to one number costs more than another. tmo will be sued and their reputation damaged over this.

    • Chad D

      The conference lines that are affected are scams that charge carriers significant fees. Find a legit conference line and you won’t have a problem.

      • noh1bvisas

        that’s just parroting the article. if it were true, then don’t connect to them at all. cut off the scammers.

        • Contradude

          that’s effectively what they’re doing. they’re just not saying this is a bad number you shouldn’t call because that would probably open them to lawsuits.

  • Scott

    I use Free Conference Call regularly. I ran into this issue the day after it was implemented and wasn’t happy to learn of the change this way. I was pissed and called T-Mobile to complain because this was a change in the way they were managing my calling plan, so their explanation is BS. To be fair, I did a little research and found out these “free” companies have been gaming the system and this appears to be the new defense strategy. The issue goes back to an outdated “Telecommunication Act of 1996” and has to do with rural termination fees carriers pay. See this article for the simple explanation (http://www.business-opportunities.biz/2014/01/22/how-does-freeconferencecall-com-make-money/)

    If you are impacted, many of these companies do provide apps you can use for free. Like Skype, they use VOIP to connect to these calls. It uses a little data, which isn’t a big deal and my call quality has been excellent.

    • Chad D

      Wish more people read your post rather than spewing out fake grief!

      • It’s not fake man if you’re in Sales and in a big company. There ain’t no time for some bullshit Skype thingie when I’m on the side of the road in my company car dialing into something that I’m held accountable for. Screw this and the T-Mobile can do no wrong people.

        • Heck

          If you are with a big company like you claim, your company should provide you a company phone for work use. I understand others that have mandatory conference calls from small businesses that have to use their personal phone. Maybe now is the time for those companies to find alternative means of summoning madatory conference calls or pay the employees for charges. All my conference calls are through a company paid cell phone.

        • sorandkairi

          Exactly! Don’t bitch about $0.20.

        • All they do is reimburse you up to 50% of your plan aggregate, so $50.

          It’s not like anyone on here knows what they are defending.

        • John Masters

          I get your point…I just called into a regular weekly call this morning, and got the warning, and I think some folks at my company use several of these lines. I have one, but the one I used didn’t give me the warning.

          That said, I just tested using the Hangouts dialer, and it worked fine. If you haven’t used the Google Hangouts dialer, you open it, and it’s basically the same phone interface you use on the phone…one extra button click.

          Yes, annoying, but that’s a solution that’s not too great a burden. If, however, you just want an excuse to leave T-Mo, that’s up to you.

        • Totally agree with you and work arounds.

          I actually did live T-Mobile about a month ago, for various personal reasons.

          This is a small example of why they lost my business.

  • lomsha

    Some bs, nickel and diming. Unlimited calling means unlimited calling, if you are calling a toll free number you should not be charged! They are looking for ways to pay for tmobile tuesdays, smh.

  • samsung freud

    Hmm maybe the FCC will look into this too..

  • DAROLD HUNTER

    I have MetroPCS which runs on the T-Mobile network and I ran into this a couple of weeks ago when I was trying to call into a conference call. I received a message stating was outside of my calling plan and would not complete the call. I contacted customer service and they said I would have to pay an additional$3.00 per month to add a feature which would allow me to call the number. Mind you I have a$50.00 unlimited everything plan.

  • Bill

    T-Mobile is becoming a carrier again.

    • My New Orderz

      Ding…Ding…Ding! They always were a carrier!

  • Mike

    Just another way to pinch more $ out of the customer…I wonder if this charge is explicitly stated as part of their terms and agreements as an exception to “unlimited calling”. If not I’m sure they’ll be back in front of the FCC. Problem is it takes years for FCC to hear the case and TMO continues to make money on these fees. FCC fines are simply too low to prevent carriers from doing these sort of misdeeds.

  • Take Back Pride

    The carriers are NOT charged by the conference lines. That is false. The carriers are charged by the sometimes rural networks used by the conference lines. It’s the same cost to the carrier as calling a number with that area code and yes, TMobile’s explanation is BS. One rep told me the conference company charged them more, when I told them it wasn’t true, they told me the federal government charged them more. Which is also an utter lie. When asked if they could provide some sort of evidence they were being charged more for these calls, they refused. It is nothing more than Thursday TMobile wanting to charge customers more for something that should be free. After 15 years, and a potential $1200 in extra fees due to my business’s use of these conference lines, I’m looking for a new carrier. I’m extremely disappointed .

    • Dave1234

      It would take 833 days of non stop talking to rack up $1200.00 in additional calling charges. It’s unlikely that your business uses that much conference calling!

      • MyButtHurts

        I don’t know Dave1234. They way he babbles in here he might. :-)

      • Olegg

        Not really. Put several groups of 10 people in very long daily conferences, and you’ll reach 120000 minutes faster than you think.

        • For 100 people, that’s still 8.33 days of non stop talking. Your company can go to ATT or VZ for those 100 people. It will cost them more than twice that just for the base plan price difference. Not to mention those mysterious fees VZ and ATT tack on.

    • Enki

      Actually you are incorrect. The way many of these conference companies make money, and thus can afford to run a ‘free’ conference bridge, is to take advantage of certain toll rate surcharges. It all comes down to the exchange and how the interlata agreements are setup. This has been going on for MANY years, well before VoIP or cell phones entered the mainstream. In general, phone companies make some money for incoming calls to their customers. In some cases, this can be very high, relatively to other numbers. Conference and other similar companies can enter into agreements with the phone companies for kickbacks based on call volume. In the end, the phone company (or carrier if you prefer) foots the bill. Since the call volume to these numbers is proportionately low, most phone companies just eat the cost — aka pass it on to everyone. But for some services, especially VoIP where the rate table is NPA-NXX based, they will often pass those surcharges on to the customers. For example, 212-555 is $0.012/min, but 212-556 is $0.02/min (or something along those lines.
      Here is a real world example. An old friend of mine once took advantage of an arbitrage situation to make a ton of money. He setup something akin to a conference bridge in a market where he got a kickback from the ILEC. He was then able to purchase bulk minutes from a phone company for less than what he actually made for incoming calls. He ended up setting up a system that would just keep calling his numbers repeatedly. Granted he only made fractions of a cent per minute per call, but in mass he ended up making tens of thousands of dollars before they cracked down.
      Point being, the carriers are getting charged for these calls and someone needs to pay.

  • Danny

    Try using a voip service like google hangouts.

    Heck when i was on the $30 100min 5GB plan i used the “vonage” app and that worked perfect.

    • You can’t for business. Your boss emails you for the stupid conference call, which is mandatory and now you have to plead to get these stupid charges approved and reimbursed. Does VZW do this? No. AT&T? No.

      • Jeremy Turnley

        The way these services usually work is that companies pay a fee to keep a line available for x users. Those users don’t get charged, the contract holder does. If your company isn’t ponying up for the line charge up front, you probably need look for another job because your company is going to go under soon, or your company isn’t legit to begin with.

        • Acdc1a

          Get out of here. A lot of businesses use free conference calling providers.

  • Ordeith

    Next T-Mobile Tuesday: A limited supply of actual free calling plan additions?

    • ^clearly doesnt work

      I rather have a lower bill in my basement

  • Zach Mauch

    Uncarrier is dead.

    • Really? This is what it takes? A 1c charge on a feature you never use that was expensive to operate? I’d understand saying this after ONE, or Binge On, or Music Freedom. This is just inconsequential, not in any way malicious.

      • Zach Mauch

        I did say it after ONE. this is just them continuing the trend.

    • Fabian Cortez

      Uncarrier is dead.

      Their quarterly results, once again, prove otherwise.

      • Zach Mauch

        Yeah, not what I meant. The claim they are the “uncarrier” and doing things for the customer. Those days are over. T-Mobile is making plenty of money, but they are no longer doing the customer any favors.

  • steveb944

    You would think with how little people talk on their phones the ‘excess capacity’ would cover these things.
    I would hope they would warn ALL users through text, but they won’t, instead an individual will find out as they’re calling in to the conference call when it’s too late.

  • john

    Guys I am a bit confused. By conference calls, u guys mean 3way calls too? like let s say if i call my friend and another friend also joins us, is that called conference calling that s also being charged 0.01 per minute? thank u in advance

    • Panzer

      I don’t think 3 way calling is what they’re referring to. I assume it’s one of those conference calling services that hold up to several hundred callers.

    • Jeremy Turnley

      It’s things like AT&T’s conference bridge system, not likely anything you will run into unless you run a business that regularly needs to have conference calls with 10+ people in them. Our company uses something like this, but only as a backup in case an outage makes using our internal Skype system inaccessible – and they pay a monthly fee to have 5 lines available for this purpose so we won’t get charged individually.

    • Karen

      No, its a number you dial that has an access code to allow you access onto the conference call. Not the same as a 3 way call.

  • Panzer

    While I think anything “by the minute” is pointless in 2016 I see T-mobile’s side of this. They are charged and can only eat so much of that cost before it hits us. Web based conference calling is inherently better and still free. Next time someone says conference call at 3pm they’d better say Conference Skype at 3 instead because I’m not paying a penny for this.

  • The #ReCarrier continues. How’s Jump on Demand? The price hikes, the even LOWER quality video on T-Mobike One? Oh, and no discounts. No thanks, went back to Verizon and have amazing service at the same cost as T-Mobile.

  • SirStephenH

    So can we stop calling them the “Uncarrier” now or will it take government intervention to stop them from using false advertising AGAIN?

  • RG

    Another service being “taken away”. I’m going to start calling TMO, ” Verizon JR… For all the talking Legere does about TMO being different.. The more he’s acting like the CEO of VZW! All I know is that for the last five years, they are doing everything that Verizon started doing to make me leave them.. Just goes to show that all these companies are the same. I’m sure there will be more cuts somewhere… It’ll be something subtle again like “our main customers have always had this enforced.” then more & more cuts.. They have to pay the fines, the “T-Mobile Tuesdays,” the trips to the moon that Legere is offering, the new Arena in Vegas, & all the other things that Legere is doing… Shyt rolls down hill!!

    • Nobody Special

      Trip to the moon? How great is the T-Mobile coverage on the moon? Im sure we will have to switch to the new “Moon One Plan” :(

    • samsung freud

      Don’t forget the “customer assistance charge” that is tacked on if you change phones.
      It’s not listed on the “fees & taxes” page at their website.

  • Philip

    If I call into a company conference call, I get charge? I didn’t initiate it. Why do I have to be charge for it?

  • Dan Hesse

    FU t-mobile, FU John Legere!

  • Ismael Gonzalez

    How Many of you guys actually do conference call…. build a bridge and get over it.

    • samsung freud

      I did, but didn’t have time to maintain it…
      google for bigbluebutton, for those of you who have some time….
      I may set it up again over the holidays

  • Me don’t know ‘

    And people that’s just have it ‘ wait until
    Other things you don’t know about
    I was TMOBILE COSTUMER FOR THE 4YEARS and left them also there’s alot
    Of things you don’t know about .

    • IceHawk

      like what???? Please educate us.

  • Fabian

    The problem is the use of the word ‘unlimited’ when it really isn’t. Call it ‘unlimited calling between two live human persons’ or something like that.

    Same for data: ‘unlimited amount of data with throttle video files or sources, and who knows what else to be use only on your device…’

    Of course, these will never happen because we are part of the problem, because we went for Unlimited Calling* instead of 5000 Minutes, Unlimited Data** instead of 5 and 10GBs.

  • Mike

    I have long thought that the unlimited everything is a total rip off. Here is why: 1) TMO has a shakey network in my area making wifi calling a nessicity. 2) wifi calling and wifi surfing are not counted by TMO as units used. 3) I’m in wifi at home and work with 98% of my calls and surfing activities going through wifi. Rather than bulking up the price through the new TMO plan they should be dropping the price because the majority of customers are using wifi first while the TMO network just fills in the blanks. Check out your bill and count up how many minutes are used as network calls vs wifi calls.

    • noh1bvisas

      “1) TMO has a shake network in my area making wifi calling a necessity.”

      that, alone, is reason enough to drop tmo. why don’t you?

    • Joel

      I don’t get the purpose of your rant. No carrier is great in every last inch of the country. So if you’re with a carrier that struggles in your area, then make a switch. That’s why we have options.

    • IceHawk

      I live & work in the edge of Los Angeles….
      1) I had AT&T for years which suck…. to the point i couldn’t use my data or phone call to save my life.
      2) Verizon gave me fine service at work but suck at home
      3) My choices narrowed down between T-Mobile & Sprint.
      YMMV with each carrier. Try pre-paid services until you FIND the provider that meets your needs. Plain and simple.

  • Adam

    I just tried calling into my GoToMeeting number to see if I would get a charge. I was immediately connected without a T-Mobile charge warning. It is likely T-Mobile is only passing along the fee to customers when the conference calling service is charging T-Mobile.

    • nps_ca

      Paid services (e.g. GoToMeeting, Webex, etc) aren’t charging, even paid optional services like UberConference aren’t charging. More so the “scummy” scammer calling bridges are.

  • Kenneth Warner

    So is this saying you’ll be charge for a 3 way call? Like let’s say I’m in the phone with my wife then my brother calls me and I merge the call so all 3 of us can talk will I be charged for that? This is very confusing

    • AngryBadger

      you’re fine for that. it is for business users who use lines that connect other lines (like advanced 3 way calling, can connect many more people).

  • Karen Banks

    my church uses a free conference email call for a prayer. I was recently ran into the recording. I thought it was the conference call fee now I see that it is Tmobile. This is disappointing as a customer.

    • noh1bvisas

      it’s your cheapa$$ church’s fault. no offense.

      • Karen Banks

        Unfortunately people make assumptions. However that doesn’t mean that you know what you are talking about. Have a nice day and bless youthe heart.

    • Adam

      Stop expecting other T-Mobile customers to donate to your church. You should be able to find a business that will voluntarily donate instead.

      • Karen Banks

        Stop making assumptions about my situation. I made a statement and did not ask for advice from you. I have not asked for any support from Tmobile. Other carriers are not charging for the calls.

        • Adam

          In the case of other carriers paying the conference calling company, that money does not just grow on trees. It is taken from customers that do not use these services. Your request is a form of wealth redistribution.

        • Karen Banks

          I didn’t make a request only a statement. If that offends you I’m sorry. I stated I was disappointed in the change.

        • AP Mustard

          Other carriers are shouldering the cost of your cult propaganda out of the goodness of their hearts.

        • Fight for Freedom

          “your cult propaganda”

          Quit being a douche

      • Sense

        Where in the world did she say ANYTHING about T-Mobile (or their customers) to donate to her church? Reading comprehension……

        • Adam

          “my church uses a free conference”

    • Tmobile Business Product

      As a suggestion only, your church and any other agency needs to seek out other options for their conference call(s). Also, T-mobile has a business product(s) for companies, non-profits types like faith-based organizations. Believe it or not there is a cost to All…at least for T-mobile as a business.

  • Dan

    When’s the S7 getting the 4×4 mimo update?

  • themak

    This is how those free conference call numbers work – they charge a premium to the carriers.

  • George

    I looked at some of the comments I like T Mobile but if it fee nuisance contimues then there’s always Google’s Project Fi-George

  • Abhay

    Yes, Today we heard the whisper telling us that call will be charged 0.01 per minute. We have been using this free conf call number for last 10 years never charged. If T-Mobile is going to charge me, I will have to switch carrier.

  • Nate

    Every one who is affected should go to https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744 and complete the FCC complaint form. Under “Phone Issues”, choose Billing from the drop-down menu and explain your issue with the surcharge

  • Don

    I just called T-Mobile tech support and here is their explanation. Only about 1% of the “conference calling companies” are charging your carrier some type of service charge (besides charging the company that subscribes to their service). T-Mobile has decided to recoup these charges by passing along the charge to the caller of the conference number to the tune of one cent per minute. The problem is NOT T-Mobile but rather the cheap “conference calling company” that your company or organization has subscribed to. I liken them to our cheap airfare airline companies who lure you in with very low round trip air fares but add on fees for talking to a live agent, each checked bag and each carry-on bag, etc. So inform your company or organization that their conference calls really are not free but contain hidden charges to you, their employee or member.

    • Ajayi Ifayemi

      The question on mind is why it affects only T-Mobile.

  • econobiker

    I guess if the conf call system has a toll free number then no fee, however the free conf system would get charged for the toll free line since it is only toll free for the inbound caller not the provider.

  • Jaemellah Kemp

    As a T-Mobile customer for over 12 years, I find it absolutely APALLING to charge $.01/minute when using Free Conference.com for my business meetings! Luckily, Free Conference Call provided me with a One Number at no cost so I won’t incur the fee or need an access number. I pay $300 a month for a 4-line business plan with you, TMobile, which should “help you recoup your costs”, per your customer service rep, with ease!

  • mcdoulble8

    An attack on the Constitutional Right to Free Speech! Basically what’s happening is thousands of people won’t be able to communicate through a Conference meeting on the phone because of the cost apply by the phone services to people who connect with individuals by phone.

  • Brian Correll

    i will not be a customer to tmobile next month . this was the last straw

  • keredoj

    Just another nickel and dime nuisance. We’ve had enough issues with TMO screwing up our monthly bills, changing plan details on us, rescinding a “Magenta Friday” deal on a tablet, the list goes on. Then I was hit with this greeting a few weeks ago, when I was trying to get on a conference call. What confused me further was the add-on total of $1.35 — I definitely wasn’t on this call for 135 minutes. This is some arbitrary BS. Yall suck! ps. not worth calling Customer Service on this or basically anything. We’ve spent hours trying to explain the errors on our bill, no one I’ve talked to understands or has any power to fix the matter when they do.

  • Anne Sermons Gillis

    I called into my FreeConferenceCall.com chat. Thye gave me a warning that I was to be charged. Fortunately i have a VOIP line so I switched my call to that. I think you can use skype to call some of these services without a surcharge.

  • dcon9999

    So, called FreeConferenceCall.com and they shared this email with me:

    We understand the inconvenience this is causing and are here to help you find the best solution. Regarding the issue you are currently encountering when you try and connect into your conference line.

    The message you are hearing is from your service provider, T-Mobile/Metro PCS.
    Recently T-Mobile/Metro PCS began charging certain customers for calls made to FreeConferenceCall.com.

    We want to assure you that our promise remains the same: FreeConferenceCall.com is still free and will always remain free for our loyal customers.

    Although we cannot fix this issue, because we are not causing it, we understand that this is extremely inconvenient to you and your participants, we want to assist you wherever possible.

    Option #1
    You can advise your android or iPhone users to download a free app on their smartphone called InteliDial. This app will connect your Metro PCS or T-Mobile users without the hassle of incurring any fees when connecting to your conference line.

    Option #2
    You can use our backup number as a temporary work around and you should not receive a prompt from T-Mobile/Metro PCS for payment. Our backup number is (716) 293-9620, follow the prompts to enter the original conference dial in number and access code to connect to our conference line.

    Also note: Your service provider is regulated by the Federal Communications Commission (FCC), which takes customer complaints seriously. The more complaints they receive, the quicker they will work to resolve the issue with T-Mobile/Metro PCS.

    In order to help expedite a return to normal service, you might like to fill out the FCC complaint form (below) under Phone Issues, please use drop down option: Billing.

    https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

    Please do not hesitate to reach out to us at any time if we can be of further assistance in this regard.

  • Lynne Turner

    It is not T-mobiles fault for the phone company who is charging us $.01 a minute to make these FREE calls. It is the greed of the conference call companies. Have you ever ask yourself WHY do they offer this service for FREE?

    Well, you may not foot the bill but someone has to pay for these calls which are BILLIONS and BILLIONS of calls and. THE PHONE SERVICE PROVIDER foots the bill.

    Let me explain.
    Rural phone companies are regulated by the FCC but because they are small areas and do not have a lot of traffic these phone companies are allowed to charge higher rates so they can stay in business and provide a needed service.

    Along comes the FREE CONFERENCE CALL COMPANIES, SEX TALK COMPANIES,etc.They see a GOLD MINE here and anticipate really high volume so they broker a deal with the phone companies.

    These rural phone companies Pump up the TERMINATION fees, collect EXTREMELY high fees and split the POT OF GOLD with the FREE Conference Line Companies and SEX Line Companies, etc.

    Normal termination fees are generally half-cent a minute but they are now pumping the cost up to 12 to 25 cents or more A MINUTE.

    So don’t ever believe these companies are doing you a favor in reality what they have been doing is…Collecting a pot of Gold from BILLIONS and BILLIONS of call made on their FREE line and now WE the consumer is going to have to bit the bullet and pay the bill so they can continue to get RICH!!!!

    Now you know both sides of the story.

    Maybe the FCC needs to rethink the practices of the RURAL PHONE COMPANIES and THE FREE LINE COMPANIES.

  • Matthew Rivers

    After my 11 minute business call, I called T-Mobile to ask about this. They claim that all of the carriers are have this charge now, to which I replied, “If all the other carriers jumped of a bridge, would T-Mobile jump off a bridge?”

    My really question is, if I am calling Iowa (the number I called has a 641 area code), and I have unlimited calling in North America, is this not fraud?

    • Loretta Henry

      I think so!!

    • LJ Kearny

      Wow, you were pretty clever with that bridge comment.

  • Cassandra Anderson

    This is terrible T-Mobile :( I purchase a conference service to have non-profit volunteers to join and those who have T-Mobile can’t join without being charged. Bad form! :(