Samsung and the US CPSC announce recall of replacement Galaxy Note 7 phones

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Following Samsung’s decision to discontinue the Galaxy Note 7, it’s now been announced that the replacement Note 7s are being officially recalled.

Samsung and the US Consumer Product Safety Commission (CPSC) have officially recalled the replacement Galaxy Note 7 phones that were handed out starting in late September. With this second round of Note 7s included, the recall affects 1.9 million devices.

The US CPSC says that there have been 23 reports of Note 7s overheating since the original recall on September 15.

Meanwhile, Samsung has announced that Note 7 owners that exchange their device for any other Samsung smartphone will receive up to a $100 bill credit. If you swap your Note 7 for any other smartphone, you’ll get a $25 bill credit, so you’ll get quite a bit more if you stay in Samsung’s Galaxy.

These terms are part of Samsung’s updated US Note 7 Refund and Exchange Program, which officially begins on October 13 at 3:00 pm ET.

As a reminder, Note 7 owners that pre-ordered their device do get to keep the free Netflix subscription, free Gear Fit2, or free microSD card that they got with their pre-order.

Sources: Samsung, US CPSC

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  • Walt

    LOL

  • SEBA

    The only problem is we don’t have anything to choose from. Note 5 it’s overpriced, galaxy S7 edge not available in black (just silver and gold). S6 Edge plus not available at all.

    • Mike Simon

      I settled for the silver–I hate it. I did get a Note 7 wallpaper to ease my pain. lol

    • Koolme666

      That’s what pisses me off to is they know customers don’t have an option right now and they still price the note 5 full price, I have a note 5 never upgraded to the note 7 I had a feeling I shouldn’t do it and I’m glad I didn’t. My thing is now I feel like going back to a phone with a removeable battery I missing having that option cuz my note 5 no longer holds a decent charge, but other than the v20 which Is huge there isn’t many options besides the year old v10 or the 6 month lg g5 with similar specs to a note, or I was thinking the galaxy j7 as well

    • George Salcedo

      I would try an unlocked device in all honesty. The v20 also doesn’t look bad at all and the HTC 10 rocks.

  • tranceformer978

    Crap! The free Gear VR/256GB card promo expired on the 9th. Would have been great to stack the gifts and bill credits.

    • Bert

      I exchanged my note 7 for a s7 edge on the 10th, submitted for the free sd card and they approved, you should try. Now I’m wondering if I’m going to receive the $100 bill credits.

      • sickofthepolitics

        I got the 256 for my first note. Got VR for the temp S7e, got another 256 for the replacement Note, and the watch for my new s7e with the credits and $50 in samsung pay credits, I am way ahead of the game I think!

        • Bert

          really?, how did you get the 256 with the replacement, I didn’t get anything haha, just got the Gear Fit with the first note, VR with the temp s7e, nothing with the replacement note and now the 256 with the s7e… you really are ahead of the game!!

  • Gstog

    LG v20 and 25 dollar credit it is, on there next flagship they better give away a big screen TV with that mofo.

  • Jazzyjeff215

    Anyone notice tmobile up’doing the price of the s7 edge? Used to be 0 down. Not it’s 69 down, they think they slick

    • themanwithnoname

      Shows only $19 down for me.

    • Mike Simon

      I caught that too.

    • David Juarez

      Has to do with your credit class. If you have poor credit expect to out something down. If you dont then youll see the 0 down.

      • Andrew Singleton

        actually well qualified was increased to $69 down which is what it was at launch (even for WQ), but JOD upgrades are still $0 down for WQ.

  • Jose Campos

    This blows, unfortunately I am going to Apple. No android phone gives me any wow factor at the moment.

    • Acdc1a

      You’ll say wow with the lack of customization.

      • Jose Campos

        I never really customized the Android with anything special, no time, launchers, hack or anything. Just wallpaper and ringtones to be honest. Simplicity and less hassle is part of the game.

        • Koolme666

          Yeah think in order for you to actually use an app like zedge on an iPhone you have to plug your phone into the computer to transfer the ring tones ha, I think the better word is lack of freedom

        • Jose Campos

          Prior to my S7 I had the 6S Plus and I used Zedge to put ringtones on the phone. I am not worried about that. However the lack of freedom without the computer is right on the money. I am not biased when it comes to phones.

        • Koolme666

          Yeah I think that’s the biggest thing with apple they want u to get all their devices, hopefully u find something, I am currently looking for a new phone as well the v10 is a year old though and I don’t like the look of the g5 but I want to go back to a removable battery style phone, the v20 is a bit too big for me even if it’s the same screen size as the note I think it’s wider and I have tiny girl hands

        • Jose Campos

          The V10 and V20 are the same in size and wider than the Note 7, the Note 7 felt good in the hands.

        • Acdc1a

          Then let me ask you respectfully why you’d be with a Note 7 in the first place. Sounds like you also use the app stores to get your apps…you’ll hate paying double for the same thing.

        • Jose Campos

          I like Samsung ontop of the ease of use. You will probably question if any other Sammy device didnt apeal to your taste. Honestly NO!

          I used the S7 prior to the Note 7, I bargained wit TMO and the didnt budge to get a refurbished S7 for the same price I turned in my S7. I used an LG V10 as a loaner for the first recall and that phone is mediocre. Pixel is not going to be on TMO. I mean these is only a handfull of devices that can compare. Unfortunately no droid device is going to make me want.

    • Panzer

      I considered the same; There’s not much to be excited about at the moment, let alone coming from a Note 7. To make it all the worse is T-mobile’s choice of phones. I think I’m just going to buy a OP3 outright and I’ll grab a good phone if and when one comes along.

      • Jose Campos

        That is why I went with the Iphone, I am a huge fan of Android, however not lot of choices at the moment. I was impetuous of getting the note and then the replacement at this happens. I fly a lot and this is something I dont need at the moment.

    • George Salcedo

      If t-mobile still sold the HTC 10 I would buy it from them at the right price.

      • HTC 10 Unlocked & T Mobile version are on sale right now, from HTC for $550, with possible financing. I just looked

        • George Salcedo

          I’m waiting until it’s about $499 or $399 closer to Christmas.

    • n910

      I understand the scarcity of choices at the moment, but what exactly gives you a wow factor in an iphone?

  • Spanky

    I’ve seen quite a few posts where people are insisting on keeping their Note 7. I wonder if that will leave them liable, should it experience a catastrophic battery issue that would negatively affect other people. I’m not necessarily referring to an injury; let’s say this happens on a plane and, if the plane is already in flight, results in an emergency landing, or, if the plane is on the ground (as was the case with the Southwest flight), results in a canceled flight, causing passengers to incur delays. Anyone keeping these phones and continuing to use them should be held legally responsible, should the battery issue occur.

    • Spanky

      According to an article on Android Central, as a result of the second recall, the FAA will no longer permit the Note 7 to be brought on any flights at all. At least that issue is off the table.

      • 21stNow

        The problem with this is how is this going to be enforced? Airline workers, TSA members and others are not always able to tell an iPhone from a Note 7, let alone a Note 5 from a Note 7.

        People reported that they were using the original Note 7 on planes after the FAA issued the request that the Note 7 devices be powered down and not charged on planes. What’s going to change now?

        • Spanky

          Unless the TSA checkpoints are provided with photos of the Note 7, it probably won’t change. The only deterrent I can see working would be a threat of criminal charges if a passenger knowingly brings the Note 7 on the plane and the battery vents. One way or the next, it’s extremely irresponsible to keep these phones, let alone expose the public to potential hazards associated with them.

        • noh1bvisas

          ever try to get a 4 oz bottle of fluids past the TSA? it’s easily enforceable.

      • noh1bvisas

        the faa has not banned note 7s from flights. it has changed the previous wording to include replacement note 7s.

    • n910

      I assume that knowingly keeping a recalled device will create a liability issue. Should any incident happen, more than likely lawyers will still go after Samsung first (maybe even after the store that sold the device, if it was after recall), but if proven that the owner was negligent (knew and disregarded recall notice) he/she might be held responsible too.

      So anyone who decided to keep the device should take this into consideration and be ok with possibility of lawsuits.

      • Get_at_Me

        Another aspect on this is ease of the process for customers. Retail is the way to get a replacement as far as i know. Stores have limited inventory as it is, so you may have ppl out there wanting to get a new device, but stores may be sold out of other flagships. This is such a massive undertaking. This exchange process needs to be made as easy and hassle free as possible. Its not looking that way so far.

  • LUZ TORRES

    Guess i will go back to my note 5(i dont like any other phone) which sucks because i did the JOD and now i will loose out on a years worth of paying on note 5 before i upgraded to note 7

    • Mike Simon

      I know exactly how you feel. I had the Note 5 also. I decided to go with the S7 Edge this time so I wouldn’t get as pissed off at loosing a year of paying. I also decided to try something new to ease the pain of loosing the 7.

      • LUZ TORRES

        I had the s7 as a loaner phone and I didnt like it

        • Mike Simon

          I’m really hating the silver.

        • LUZ TORRES

          Why? I have silver now in this note n i liked it

        • Mike Simon

          I can only assume it’s because I had the Coral Blue Note 7 and I am disappointed I have had to settle for something else.

        • LUZ TORRES

          Oh I see. Well im sorry for all of us lol

        • Mike Simon

          Sad day for us all. Hopefully the Note 8 comes back strong!

        • MattPortland

          I doubt they will use the Note name anymore. It’s too tarnished.

        • Mike Simon

          Guess we will find out next year.

  • lojose1

    Sad Day for me i has to return my note 7
    Maybe i will get pixel xl

  • lojose1

    I letf all my phone charging during da Night and when i wake up my phone is not hot maybe because i use Wireless charging i don’t really know

  • Panzer

    So for a free two month use, a year of netflix, a gear VR, two usb C chargers and a free stylus plus a $25 bill credit. Could be worse I suppose.

    • Samsung Rep

      It’s actually a $100 bill credit.

      • Jose Campos

        Only if you opt to exchange for another Samsung Device, if not $25.00 credit only.

  • mreveryphone

    Pixel or V20?

    • Prode

      Pixel all the way. It looks like such a nice phone.

    • Andrew Singleton

      id wait to physically check them out in the coming weeks and then let your heart decide <3

      • mreveryphone

        I plan on checking them out in person, just seeing what my fellow commenters were thinking

    • Panzer

      Be smart and wait for reviews and to make sure they don’t blow up.

    • gmo8492

      The V20 seems like your best bet, I’m waiting to see the official retail unit, but it seems to get overall good reviews. Great drop test results too.

    • NardVa

      Some of the G4s and V10s are bootlooping. Don’t trust LG.

      • ferruccio83

        its the main boards on some of the early production v10s and g4s.
        I know, I sent a v10 off. even told the what it was, I was right.
        phone back in 3 days.
        not bad..

      • I didn’t have any problem with my V10, bought it a month after release, regretting Jumping from that to the Note 7 now. Im thinking of getting another for cheap. I’m seeing new 1s for like $260 right now

      • Deplorable Hobgoblin

        I own a V10 I use for work and it’s never bootlooped thankfully. I’d be screaming at LG if mine started to do that.

  • Vlad

    Do we really must return note 7?
    Or can just continue using and paying.
    I’m on lease, just need to keep it till so comes out

    • Panzer

      No one is going to force you to return it. But it’s possible Samsung will disable the phone or features in a future update.

    • n910

      Technically, unless you get court subpoena ordering you to return it, no one can force you to part with your device.

      However, since the recall is official by CPSC (and not just voluntary by manufacturer) it may create liability issues should your device cause any harm and it’s proven that you were negligent (knew about recall but chose to ignore it). That being said I’m keeping mine. .

    • SirStephenH

      You can keep it, putting your family, friends, and everyone around you in danger. It’s your choice, no one’s forcing you to return it. You can’t be held to a lease for a recalled device.

      It’s been banned from all flights, you will be held responsible for deaths and damages that occur if you choose to ignore the recall, Samsung is unlikely to continue update support, and there’s a good chance that Samsung will eventually push out an update nerfing the phone. There’s no real point in keeping it.

  • Mike

    Samsung sure screwed themselves on this one. Bad bottom line and damaged reputation. I believe that they knew about the battery problem and put the note 7 anyway just to compete with the release of iphone 7. Bad decision all the way around. Thank GOD no one was seriously hurt.

    • n910

      Why would they release a product if they knew it had a flaw affecting safety? If that was something not related to product safety (which creates huge liability for any company) I could understand… but in this case it’s highly improbable they knew anything, especially considering that the problem is so rare, that it’s nearly impossible to reproduce.

    • Mike Simon

      Why do you believe that? Do you have some insider information?

  • Brendan

    Anyone know why the Black S7 Edge is no longer available on T-Mobile? I’m going to trade my Note 7 in for the S7 Edge, but would prefer the black one. No T-Mobile stores in my area have it, and only silver and gold are available online.

    • Trevor Traub

      I can’t find a black one either. Reps say it is not discontinued but they also don’t know when or if they will be back in stock. Fun times…

      • ferruccio83

        Google Costco wireless.
        (need membership)
        $55 for membership is cheaper than the taxes at a retail location

    • Mike Simon

      I prefer the black too, but settled for silver.

    • ferruccio83

      if you happen to have a Costco club membership you can find the black s7 edge.
      Back when it launched I foot my black edge, plus $25 cash card, and a free Tylt 5200mah battery.
      Best part, used my jump, unlike retail stores, paid no tax or down payment.
      Walked out without spending a dine that day; just mail back the old one (they pay)

  • Joe

    I hope Samsung doesn’t lose to many customers as I think they handled this issue quite well. Giving people $100 bill credit and $100 of Netflix plus all the other things is quite a big hit for them to take just to make there costumers less angry.

    • Croq

      I agree. All things considered, they (and T-Mobile for that matter) handled things quite well.

  • DMC

    I’m personally going to go with the Samsung J7, as no other phone interests me right now. Not an Iphone guy, had one for 4 years as a work phone, didn’t love it. J7 – 249 – 100 bill credit = 149. Then I will keep it as my backup phone and pickup a galaxy s8 or note 8. The note 7 is the best phone I’ve ever owned, and I’m not going to spend top dollar on a phone that I think is inferior. I agree with others, that the note 5 is a natural holdover/replacement, but it is way overpriced for the specs and its age. So I’ll wait it out until February or March with a cheap phone.

    • Acdc1a

      Common sense decision.

    • J7 is too low end to me. I’m thinking about the ZTE Axon 7 or LG V10 for under $300

  • Walt

    Apple should just buy out Samsung

    • no2apple

      Joker..

    • n910

      Samsung has more employees than Apple, Google and Microsoft combined… it has more revenue than any of these companies, including apple… Samsung is world’s largest manufacturer in 7 different product categories… It produces tanks, military equipment, builds many of the largest buildings and ships in the world, owns theme park, has its own city, medical facilities, one of the largest spender on R&D in the world and so on and so forth… just a hint how ridiculously big Samsung is…

      • no2apple

        Why spend time educating adult uneducated idiots..

      • Walt

        Apple is worth more than Samsung, they can afford it

        • kev2684

          Sure, because buying and merging companies is just as easy buying tomatoes at a supermarket. /s

        • Walt

          Well since samsung makes parts for iphones it would be easy. They’d call the new company SamApp

        • n910

          Market capitalization is a subjective measure and can be lost in a single trading session (just like when Samsung lost around 20 billion in a single day because of note7 fiasco).

          Hypothetically, any company can buy or merge with any other company, but in this case it’s practical impossibility. And the question is not only whether they can afford it or not…

  • Bradley Karas

    Samsung will release nougat with the Grace UX for the S7 edge they put on the Note. Minus the low light front facing lens and the stylus it will pretty much be the same phone

    • The 32GB internal storage is too little for, even with expandable storage

      • Bradley Karas

        Storage is too little for…?

        • Deplorable Hobgoblin

          Tons of hentai…..

        • Bradley Karas

          Gotcha

        • Me

  • rjgreen3

    I returned my Note 7 two days ago for the S7 edge, so it looks like I won’t qualify for the extra $100 with the official start date being 10/13/16. That sucks…

    • Mike Simon

      I’m sure if you call and complain they will. That’s my plan if I don’t get it. Seriously, I’ve been to T-Mobile three times in a month, had 4 phones (original Note 7, loaner Note 5, back to Note 7, and now S7 Edge) I spent 4.5 hours total in the stores and additional time on the phone with them. T-Mobile and Samsung should both be happy I’m sticking with them both.

  • Joshua Lance

    Still trying to decide what phone to get. I know it’s not a high end phone but has anyone tried the LG Stylo 2 Plus? It will give you the stylus. You get reading mode (blue light filter), the big screen, etc. The only real downside I see is storage. But I’m sure there are lots of apps I could probably get rid of and it seems that some are still movable to the sd card. Anyone thinking about going this route? Just jumped my wife’s note 5 to this the other day, should be here any day now. She’s not a high end user, just likes the pen and pinterest. So that way I can also see if it’s at least decent.

    • samsung freud

      I picked up the LG stylo 2 plus Tuesday. I’m just now starting to get to use it (busy work week) and i’m not too happy about it.
      It’s only got 16 gb of ram, I’ve added DUO mobile, speedtest, and outlook and it’s already down to 8gm of ram available. I usually install various other I.T. related tools
      and connect to “android studio” for some apps I’m developing.
      I gave a presentation on friday to co-workers on using DUO to login to a VPN
      connection. I didn’t have time to practice and didn’t see the DUO pop up
      full screen as it usually did on my note. To be fair, I heard the alert, but no full screen
      display.
      It came across in the notifications bar and I had to click on that before it displayed
      full screen…Whew! Dead silence for about 3 seconds during a presentation seems
      like a lifetime.

      I can already see the limitations of 16gb of ram for app installation.

      It handled the 256 evo card with no problems, but…
      I’m having a devil of a time getting access to it through a USB cable to start
      transferring my files over.

      Also, I have an email account that I use for automated alerts from a monitoring package I set up on a server and some environmental monitoring.
      The notifications for that account are hit and miss. An important alert on Thursday night didn’t pop up until I opened the email and it decided to update my inbox.
      I had a lot of ‘splaining to do for missing that one.
      With a simple case, the stylus became almost impossible to remove.
      Which brings me to the stylus! I sat in a restaurant late last night trying to
      get used to this new stylus. It does not have the finer tip of the Note series
      and is actually thinner than the Note stylus. The quick memo is “decent” enough
      for simple note taking purposes, but not up to snuff for quick diagramming with
      pre-defined shapes ( i may have missed that).
      The camera seems slow to focus and while trying to get some serial numbers
      from equipment and annotate with the stylus. I spent about 6 minutes trying
      to get a decent shot. I ended up moving the camera about a foot away,
      zooming in on the pic. Then writing my notes and sending the photo and
      actually called the recipient to explain the lower quality of my documentation
      effort.
      As of Friday, for the first time in several years, I used paper and pen during a meeting due to either my unfamiliarity of this phone or it’s shortcomings in the
      “quickmemo” app.
      Like I said before, I’m just now starting to get familiar with it, so it may be me missing something in my mad rush to get fully operational with a trusty
      stylus enabled phone at my side.
      Are you still reading this? great… Several phone calls got choppy where the note 7
      had no problems either in the elevator or in my office building ( we have stainless steel ceiling panels that interfere with everyones wifi and cell phones yet my note phones have performed well there).
      I’m dreading the speed contests we occasionally have with our cell phones.

    • michael

      Everything else sucks compared, this really sucks

  • noh1bvisas

    breaking news: the FAA has banned note 7s from all airliners. can’t even bring them onboard, now.

  • Get_at_Me

    This sucks! All these Note 7 owners rushing to stores to replace their recalled devices. Creating an unnatural influx of traffic to stores and depleting inventory of other “comparable devices”. Stores in my area are selling out of S7 Edge, S7 and Iphone 7’s have been scarce since launch. Such a terrible experience for store employees and customers. It would be nice if Samsung could assist the carriers in some way like launch a replacement website that allows free over night shipping on a different Samsung phone (carrier specific or unlocked) and just have customers return their Note 7’s in store. This would take some of the burden off of the carriers…. Afterall, its not their fault this happened yet theyre having to deal with the headache from the recall.

  • I still have mines at the moment, but I will be returning it, because they will release an update to disable it, if they see a lot of people are not returning them, just to avoid further bad press and brand tarnishing.

    I’m trying to wait for the V20, and the pricing. I’m thinking of grabbing a V10, again, which I should have kept. Brand new for like $260 on ebay. We’ll see. Hate having to set up a phone, once again

  • Jamie S

    Damn shame. The world’s first smart phone with built in BBQ feature, gone in a flash.