U.S. CPSC urges consumers to stop using Note 7 as it works with Samsung on formal recall

galaxynote7videotmo

If you’ve got a Galaxy Note 7, you should stop using it, according to the U.S. Consumer Safety Product Commissions.

The U.S. CPSC points to recent reports of Note 7 phones catching fire “while charging and during normal use,” and so the agency says that owners should power down their phones. The CPSC says that it’s working with Samsung to announce a formal recall of the Note 7 — Samsung announced its own replacement program last week — and to determine if replacement Note 7s are an acceptable solution for consumers.

The CPSC’s full statement:

“Lithium-ion batteries pack a lot of power into a small package. When these batteries overheat and burst, the results can be serious. This is why the U.S Consumer Product Safety Commission (CPSC) is urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device.

This consumer warning is based on recent reports involving lithium-ion batteries in certain Note7 devices that have resulted in fires. These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note7s.

CPSC and Samsung are working cooperatively to formally announce an official recall of the devices, as soon as possible. CPSC is working quickly to determine whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers.

We advise all consumers to report product safety incidents involving lithium-ion batteries in smartphones to us via www.SaferProducts.gov.”

Samsung confirmed that it’s working with the U.S. CPSC on a Note 7 recall. “We are asking all users to power down their Galaxy Note 7s and exchange them now, said Tim Baxter, president of Samsung Electronics America.

Meanwhile, the Federal Aviation Industry has issued its own statement on the Note 7. While the FAA doesn’t outright say that you can’t fly with your Note 7, it is “strongly advising” owners to not turn on or charge their Note 7s while aboard a plan or stow their Note 7s in their checked baggage.

The FAA’s statement:

“In light of recent incidents and concerns raised by Samsung about its Galaxy Note 7 devices, the Federal Aviation Administration strongly advises passengers not to turn on or charge these devices on board aircraft and not to stow them in any checked baggage.”

Finally, Samsung Australia has provided some info on that country’s Note 7 exchange that we could see here in the U.S., too. Samsung Australia says that its new Galaxy Note 7 packaging will have clear identifiers on its box so that you can easily tell which units don’t have a potentially dangerous battery.

These identifiers include a small black square on the white barcode label as well as a white sticker with a blue “S.” Samsung Australia will also be launching an online database on Sept. 13 that’ll allow consumers to enter the IMEI of their Note 7 to determine if it’s faulty or not. Consumers will also be able to call Samsung Australia directly to check their Note 7s.

samsungnote7identifiersbox

Again, these announcements about identifiable packaging and an IMEI database have only been announced by Samsung Australia so far. It’s entirely possible that we could see them make their way to the U.S., though, as Samsung will need to give U.S. consumers easy ways to determine if their Galaxy Note 7 could be dangerous.

If you’ve got a Galaxy Note 7, have you stopped using it?

Sources: U.S. CPSC, SamsungFAA, Samsung Australia

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  • JOSE LUGO

    Yup, sadly turned it in. Honestly it was not so much of the battery but I did stay away from the phone while charging, the new Samsung Note app was lacking in functionality. I did download the S note app but, off screen notes were saved to Samsung notes.

  • zp

    Has anyone heard from T-mo about an exchange date? I feel like I’m never going to hear a word from them. Very frustrated.

    • MadJoe

      They can’t say much until Samsung confirms it to them, so other than just reiterating how we should either trade our Notes in, or sit tight I don’t know what you expect them to say.

      • no one.

        I read somewhere that replacements would start to come in Sept. 21st. And that they would start reselling again starting in Oct.

        • MadJoe

          If you have another device to use until then, and that’s what you want to do, I say do it. BUt, if you are like me without another device and a family I’d rather not kill, then you should take advantage of getting your Samsung gift for the Note 7 and another for the Edge 7, and then a 3rd in February (assuming you have the original JUMP and got the Note in August) and get a 3rd Samsung promotion, and probably end up getting the Note 7 at a discount to boot (even if not, still would have bought, but it’d be nice).

    • MadJoe

      They’re no longer saying be careful using the device, now Samsung (and T-Mobile as well) are saying you must turn it in, if not, any damage caused is on you. THe voluntary recall went away as soon as the CPSC got involved.

  • TheDonJ77

    My wife has one, loves it and does not want to turn it in. I think she will no longer have a choice. At this rate, don’t even know if Note 7’s will be allowed back in consumer hands if the CPSC doesnt think replacement notes are acceptable. Don’t know what she is gonna do

    • Derek

      Boo friggen hoo! Your wife loves her phone so much that she would rather risk getting her self or others around her on fire and/or hurt from an exploding phone. Be a man, tell her to suck it up, and go pick up another phablet phone. It’s not the stupid iPhone where you have one option or your out. You have a plethora of options!

      • TheDonJ77

        Dude, re-f’n lax, it’s my problem not yours. Phone is going back tomorrow.

      • MattPortland

        That was really uncalled for.

  • sgtguthrie

    Right, just turn off my only phone. Not good enough. How about Samsung hurry up and replace my device?

    • MadJoe

      Trade it in at your local T-Mo store for an S7 Edge at no cost to you (keep your gift, whatever it was), wait until this all blows over, then JUMP back to the Note 7 when they’re on sale (because you know they will be after this).

      • sgtguthrie

        Except then I’m wasting a jump on something out of my control. Unless they don’t charge my account a jump.

        • JB45

          Not to mention the S7 edge isn’t the note 7. Smaller screen, worse battery life, only 32 internal storage.

        • MadJoe

          Absolutely agree, but seeing as the S7 Edge isn’t causing fires, I think I’ll let Samsung figure it all out before I go back to the Note 7. If you have the original JUMP program, like me, just JUMP in February when you’re eligible again (assuming you upgraded in August to the Note 7 like I did).

        • JB45

          Changed my tone….one of my clients note 7’s (granted on Verizon) decided it wanted to explode last night. S7 Edge it is….at least until a safe Note 7 can be obtained.

        • MadJoe

          Best estimate I could get was 3-4 weeks (that was last week, though, so 2-3 weeks maybe now?).

          I hope no one was injured by your client’s phone, that’s scary to think about. I slept next to a potential fire bomb for 3 or 4 weeks and it was just luck of the draw that I didn’t get one that popped.

          I’ve had my S7 Edge since Saturday and I’ve noticed a small to decent bump in battery life over my Note 7, but that’s where the benefits (other than not catching fire) end. Don’t get me wrong, it isn’t terrible, it just isn’t as nice a device as the Note. It doesn’t feel as comfortable in hand, it’s a tiny bit jittery compared to my buttery-smooth Note 7, all little things. But at the end of the day, I really only miss the S-Pen which I used quite a bit.

        • JB45

          He was okay….the stuff on his nightstand and the actual night stand didn’t fair to well.

        • MadJoe

          I just did this today, you won’t waste your JUMP. BUT you need to make sure they credit you back the $20 upgrade fee because this is out of your control. MAKE SURE THEY CREDIT IT BACK to you. I had to call T-Mo and ask again, but it did finally get credited.

  • johnnyfromtmobile

    I think the US CPSC should butt out of it, Samsung has it under control and they are exaggerating the fact that each person should stop using it immediately. I love my Note 7 and it hasn’t overheated at all

    • MadJoe

      I don’t think you understand the gravity of the situation. They’re saying that it isn’t just when you’re charging that they catch fire, they catch fire during normal use (and potentially during idle times, like when you’re sleeping). That means you can’t be 100% sure your device won’t catch fire while you’re not paying 100% attention to it. Are you so confident now? I used to be, but now that I know more I’m trading mine in for an S7 Edge until my next JUMP (February), then I’ll consider going back to the Note 7 when they aren’t catching fire (and will probably be on sale because of this fiasco).

    • izzybrexx

      Is it exxagerating if the recall was about food? Or automobiles? I’m glad the faa and cpsc are taking the necessary steps within their protocol to get this situated!.

    • Geoffrey

      This phone has blown up in cars, hotel rooms, houses, etc. Why take the chance?

    • JMccovery

      Umm, correct me if I’m wrong, but shouldn’t the Consumer Product Safety Commission be involved with problematic/defective products that are a danger to consumer safety?

      That’s like saying the FAA should butt out of any issue with airplanes, or the NTSB should butt out of issues with cars, buses and trains.

    • Bradley Karas

      Same here…I have a backup phone already though so no harm in just waiting it out

  • Philip

    Anyone got fired at Samsung for doing all this? I hope for a fire sale soon so I can get a new Note 7.

    • Spanky

      “Fire” sale :)

  • JB45

    Since the note 7 is the only phone i have right now then yes im still using it. They say since T-Mobile phones were made in China they “should” have the okay batteries. I will replace it once the new ones come in….just to be on the safe side

  • tracy parker

    Ok so is it true that if we switch to the s7 edge we can switch back to the Note without penalty

  • T Redd

    Should i switch back to my note 4 for the time being?

    • Acdc1a

      I’m pretty sure they’ve made that abundantly clear.

    • lomsha

      Definitely

  • tranceformer978

    Holding on to mines until the 30th, turned fast charging off just in case.

    • Jake Fitzpatrick

      How do you turn off fast charging?

      • tranceformer978

        Settings, Device Maintenance, Battery, Advanced Settings.

      • Fabian

        And if you don’t want to overcharge it there’s an app called “battery charge notifier”.

  • maanshu

    I returned it back, will buy it next yr when all hype will dry out.

  • riverhorse

    Alex, I think it’s “… Product Safety…”

  • Drey

    This is the only phone I have the replacement better come in before mine explodes

  • Nicolas Lalaurette

    T-Mobile customer services has no clue of any exchange program aside from just trading the phone in for another device or getting a full refund. I asked the rep if they were going to provide loaners until the new note 7 arrives and they have no clue. I spoke to three different reps and no ones knows anything. Everytime I said note 7 she stated talking about the iphone 7 WTF? So I can return my phone or exchange it for a device I don’t want and be stuck with it for a year or until I pay half of what the device is worth. I might have to stop by a store and see if they know any better, or maybe get a sim card to start using my old lg nexus 5. Anybody had any different results?

    • noh1bvisas

      you’re probably speaking to someone in india. i never call them. i use the chat feature when i need something. no doubt you will get better info in the store. tmoile has the program on their webpage. yes, you can return it for a full refund.
      .
      this is from the statement on androidauthority:
      “We have been working closely with Samsung to finalize details of their exchange program for the Note7, and we want to make sure T-Mobile customers are taken care of. Customers now have two options:
      As we announced earlier this morning, customers can return the Note7 to T-Mobile for a full, complete refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription and Gear Fit or SD card they received with purchase during pre-order. Customers have the option to use their refund to choose any device in T-Moble’s stores.
      As soon as we have inventory from Samsung, customers can exchange their current Galaxy Note7 for a new Galaxy Note7, and we will notify customers as soon as we have inventory available.
      Customers can visit their local T-Mobile store where they bought the device or call 611 on their mobile phone or 1-800-937-8997 through at least September 30 to take advantage of either option.”

      • rey

        I just called Tmobile and the representative told me that I could get an S7 edge as a loaner device and wait for the note7 without having to worry about the restocking fee for the edge. I also asked about the accessories that came along with it, and it will also be refunded. All they ask is for me to return the phone together with the box if the replacement arrives.

        • noh1bvisas

          re: the loaner, i would be suspicious of that rep because that is not the written policy.

        • Loaner…

          Agree, well stated, well stated…

        • rey

          that is what i am thinking as well. That’s why i am going to the store to find out. as in samsung statement it says J phones will be the loaner.

        • Corey Jalette

          That’s of you go through samsung, if you go through tmobile you can choose whatever phone you want. If you have issues getting it contact tmobile via Twitter direct message or online chat. They can note on your account that you can do that. Their job is to keep you satisfied.

        • Joel

          What’s being allowed is that customer who has a Note7, can go to a store, exchange the Note7 for another device (restock fee waived) and then once the Note7 goes up for sale again (the good ones that don’t blow up) the customer can come back again and do a second exchange to go back to a Note7, again with no restock fee.

        • Jim Ross

          That wasn’t my experience. I went to a local store and they had no idea about what was happening and was told to come back later when the store manager was in as she was the only one that could deal with this. I then called a rep at T-Mobile and he had no knowledge of a loaner program. Meanwhile, nothing but complete silence from T-Mobile since the Consumer Protection Agency got involved. As far as restocking fees – the people at the store seemed to think there would be a restocking fee on the loaner. All very confusing and NO clear statement from T-Mobile.

        • superg05

          that what i was told also when i exchanged for edge i kept charger in stuff at home swag i guess now i have extra charger for my new note 7

    • Bradley Karas

      Write them on Twitter…you will be speaking with someone at their home office in Washington

      • Nicolas Lalaurette

        Best advice ever, I had to open a Twitter account (for some reason I always held on doing so) but the knowledge of the customer rep is amazing. She help me with the process of getting a s7 edge for me to use untill new note 7 replacements are available. Thanks again for the advice Bradley Karas.

  • Javier

    Dont do it go to battery settings turn off rapid charging and if u want charge while phone is off ,I also have galaxy charging current to monitor temp If you exchange your device for another One you’re only gonna have 14 days of buyers remorse you’ll be stuck with that phone you won’t be able to get another note 7 that’s what I was told by t-mobile

    • Critic4U

      Or just call 1-800 SAMSUNG and they will take care of you…

    • Julio

      Yeah, I agree with Critic4U. It’s in bad form to advise people against doing the safe thing. So if you want to keep a bomb, do it. But it’s ill advised to suggest others do the same.

  • souggie

    Went to my local tmobile store to return mine. I was given a loaner option of any phone i wanted as a loaner. The way it works is that they sell u the phone but with nothing down, and they credit the account every month the cost of the loaner phone until i decide to get the new safe note 7 handset. I chose an s7 edge

    • rey

      I also went back to the store and got an s7 edge as a loaner device as well. Better safe and avail of their loan.

      • Fabian

        This loaner program is a good temporary solution. It should be news so more people know about it.

        Thank you T-Mobile and/or Samsung.

        There should be renting or rent-to-own services from carriers or retailers.

    • noh1bvisas

      was this recently? tmo seems to have changed the policy on loaners.

    • superg05

      same got s7 edge loaner protect it at all cost because if you break it it’s yours

      • zp

        Wait, seriously? Ok, I’m definitely not taking a loaner then. Why should the consumer have ANY risk here? I’ll wait it out with my Note7.

    • Clips4

      Same for me. I got the regular S7 on Saturday. It took me two hours and trips to two different T-Mobile stores. I went to the second store because the first store did not have enough cash on hand for me since my dad had ordered the phone on his account and I did not have his credit card information on me. They told me that whenever the safe Note 7’s come out, that I could return the S7 and case I bought for it with no questions asked and no restocking fee and it would be a straight swap.

  • samsung freud

    I’ll probably throw in the towel.
    Not because I’ve lost faith in my note 7.
    I’m concerned that once the CPSC gets involved, there may be further delays
    in obtaining a replacement.

  • Shawn G.

    I called 611 and was told to go to the local store to get a replacement. Idiots at the local store told me that if my Note 7 hasn’t blown up already, it never would. They refused to offer an interim device. I left, but let them know they I was pissed.

    • Corey Jalette

      Chat with a tmobile rep online and have them note it on the account what you can do. Then go back to the store and tell them customer care noted the account saying what to do. Replacements should be in store this week though. Not sure what day or how many per store but yeah. Always talk to an online rep so everything is noted on the account.

      • Shawn G.

        It was noted on my account, by the sales rep at the store refused to look up my account.

        • Corey Jalette

          Damn that sucks, atleast you got it figured out. And you got $50 for free!

    • Joshua Lance

      I had a problem too. Called the 1-888 number on the website, they told me they couldn’t do it over the phone even though the website specifically says that they would overnight the phone. Get to the store they say the received an e-mail this morning saying they can’t do it at the store anymore that you have to call the 1-888 number and I said I just called it an hour ago, they told me to come here. Call the 1-888 number again with an attitude, they give me a number one digit different from the other and it goes to nothing…. Call 611 pissed and the guy takes care of me immediately. Gives me a Note 5 as a loaner that is being shipped with overnight. If you explain to 611 that no one will help you out, they should take care of you. They are definitely US based, I think the 1-888 number was overseas. They said just return the Note 7 to the store when replacement gets here.

      • Shawn G.

        Yeah, the store said the same thing to me about getting an email from T-Mobile that said not to offer “loaner” phones. I even told the guy at the store that I had spoken to a rep at 611 who had noted my account, but he couldn’t care less.

        I just contacted T-Mobile through Facebook and they’ve agreed to ship an S7 overnight and credit my bill $50 for the inconvenience.

        I’ll never set foot in that T-Mobile store again.

    • Mike Simon

      I went to a T-Mobile store in Collegeville, PA and they told me because I didn’t have a paper receipt from the original purchase they couldn’t take it back because of no proof of purchase. I told them look at the phone in my hand and my account, it will show I purchased it. Since I prepurchased on the web I tried to show my email receipt. He said there was nothing he could do. I ended up have to get loud enough for everyone in the store to hear me say that I couldn’t believe you are letting me leave the store with a phone that has been recalled because it could explode. The associate said he had to talk to the manager and went in the back after waiting for 30 minutes I got another associate to help me, amazingly enough he was able to (slowly) take it back and get me a loaner phone. After being gone for 50 minutes the first associate I was dealing with (name was Eric Jackson) finally came out of the back. I asked him if he forgot about me and all he did was shrug his shoulders and laughed. This whole event took just over 2 hours. I will never go to that store again, and this entire situation has made me consider dumping T-Mobile all together.

      • Shawn G.

        I’m convinced that if the idiots in the store don’t stand to make any commission, they’re not interested in helping. What they don’t understand is that next time I upgrade, I’m ordering online!

    • zp

      Same with me. They would not take mine back.

  • Bmore

    When will I just be able to buy a safe Note7 from T-Mobile? No replacement, just a straight up purchase.

  • Mueller2051

    Returned mine to the store still had my old phone so just went back to that. If this help make you decide to keep the note 7 or not consider this! Mine over heated and shatterd the back glass right on the desk in front of the tmobil rep. Im Lucky because in my area there is one corporate store and three privately owned stores. They all look the same but private store may fight you to exchange it. So I always go to corporate store.

  • mreveryphone

    I flew home on Friday and not one person said anything about the note 7, from the tsa to the flight attendant. I went to tmobile to get a loaner on Saturday and they told me they couldn’t give me one because I pre-ordered and I had to call in to the call center and have them overnight me a loaner. I called in and they told me to go back to the store… It’s Sunday and I’m on my flight with my note 7 and once again no one from tsa to the flight attendants has said anything about my note 7… I’m now gone for two weeks to Northern Wisconsin where there is no tmobile store for 200+ miles… I tried to return it but they won’t take it.

    • steadymobb

      The average consumer doesn’t know phones like some of us that are early adopters. The normal consumer will most likely not even notice what type of phone you have. I highly doubt a flight attendant will ever notice.

    • Allen Alberto Enriquez

      Good morning I don’t know if you have access to Facebook massager?
      Usually T-Force massager works really well they get things done fast.
      https://www.facebook.com/TMobile/
      Gosh I really hope you get your money’s worth that’s really scary to know the Phone that can catch fire. I give up on Sammy long time ago on their SG 4lte to many problems towards the first year of owning it.

      • thepanttherlady

        T-Mobile offers massages now?!!? I’m so in. :D

        • Zacamandapio

          Didn’t you know?
          Relaxation for these tense times.

        • Allen Alberto Enriquez

          Seriously I agree I get to the point I just can’t talk on phone and T-Force messaged to the rescue!

        • Fabian

          Nao capisco mon amigo. :)

        • thepanttherlady

          If they do feet I’m totally there. Seriously! :)

        • Zacamandapio

          Feet?

          Nope. I want the full body Unlimited Canada, USA, Mexico massage.
          BTW I hadn’t seen you with glasses.
          :) You look pretty & smart in no particular order.

        • thepanttherlady

          I’m totally into the whole unlimited Europe foot massage myself.

          Glasses are new and it’s funny you mention that…I told one of our IT guys that they’re my smart(er) glasses. They haven’t let me down yet and sometimes I think he regrets coming to my desk everyday. LOL

          Thank you for the compliment! Don’t mind the blue and purple hair. It’s a phase. Maybe.

        • Allen Alberto Enriquez

          I barely find out 2014 December it is one of the most exciting things I found out in Facebook massager! I was even more surprised how efficiently and quickly became a resolution!

        • Fabian

          Maybe the massages are causing the Note 7 fires.

  • zp

    I went to the T-Mobile store on Sunday in Los Angeles. The team there told me to keep my Note7 until the new ones arrived “next week”. They said the T-Mobile versions are not dangerous and I can use it until I get a new one.

    • FryChickenIsha

      I wonder what makes the T-Mobile version not dangerous.

      • zamasu

        They were made in china wit the better batteries….

        • FryChickenIsha

          Oh ok. Thanks for the info!

  • Terry Leonhardt

    My Verizon Note 7 is working perfectly, I got it on the first day (Aug 19), it is quite frankly the best phone I’ve ever had. When charging with either the supplied wired charger of my fast wireless charger, not only does it not get hot, it stays cooler than my old Note 3. I have every intention of using the phone until I can get a replacement 7. IMO this whole thing is a bunch of crap, a handful of these have a serious battery problem, so Samsung is replaceing them all. Apple, on the other hand, has been having their iJunk exploding and injuring people for years (Google “exploding iphone”), the only way they will replace one is if it has already exploded and then only if you sign an agreement not to say anything about it. Yet the CPSC and the FAA does nothing about the issue with Apple.

    • Acdc1a

      Terry, I hope I’m not your insurance agent.

      • Terry Leonhardt

        You’re not, but with 35 out of 2,500,000 devices failing, I’d have better chance of winning the lottery than having my phone explode.

    • Guest

      Most of the exploding notes are using the factory supplied chargers. The exploding iJunk you refer has been proven time and time again to be people using aftermarket chargers with the wrong voltage or amperage. The reason the CPSC and FAA do nothing about Apple is because the issue is no more than a fantasy. BTW, the 35 in 2.5 Mil chance you mention is your comment below is incorrect. You have a way greater chance of your Note exploding than you do of winning the lottery. Also, the 35 number is old, the actual number today is closer to 50.

      Anyway, enjoy your defective phone and all of your inaccurate information. Oh, and paying way to much with Verizon.

      • Terry Leonhardt

        ^^ Looks like we have an Apple fanboy ^^
        A few of the Apple phone explosions that come to mind: iphone explodes in mans pocket while he was on a bicycle in Australia, he suffered 3rd degree burns requiring skin grafts, obviously not on a charger. Boy in Kansas City has iphone explode in his pocket, 2nd degree burn and many cuts from glass shards to his leg, again not on a charger. Girl in the UK has her phone explode in her pocket, minor burns because she was able to get hold of the phone and throw it before any serious injury (thank God), again, not on a charger. Iphone ignites in ladies backpack stored in an overhead bin on a plane about to fly to Prague, plane had to be evacuated due to cabin filled with smoke, once again, not on a charger. Imagine if this happened at 35,000 feet! And one final that involved a personal friend of mine, she just parked her car at work and was walking across the parking lot with her iphone in her purse. She tells that she heard a strange pop, she paused and looked around but saw nothing, as she got to the door, she opened her purse to get her key card and badge, the inside of her purse was filled with iphone guts, luckily no fire, no charger either.

        As for my use of Verizon, I use them because they have the best coverage in my area. The other reason is their phones, at least the high end Samsung’s, from them have an unlocked SIM socket so when I get overseas as I often do, I can use a local SIM and not have to pay international roaming.

        • FryChickenIsha

          Why did you have to bring Apple into this conversation for? This entire article is about Samsung.

        • Guest

          Notice I said “most of” in my comment. Even the ones you mention that where not connected to the charger at the time they exploded, the high profile ones, where found to be because of improper charging.

          The notes are doing the same thing, they are exploding when attached to a charger and when not attached. They are just doing so EVEN IF the correct charger is used. That is why there is a recall.

  • Matt

    Ladies and gents, I cannot stress this enough. PLEASE PLEASE PLEASE do a full reset of your phone BEFORE giving it back to samsung or any manufacturer. Keep your data secure.

  • killjoytre

    Just called my local tmo store. Finally thought it was time to switch out. There werent doing loaner phones. its either full refund or get a s7 or edge. But the rep also said that i should just wait cause they got word Sammy will be sending out batches of the new note 7s for people to get a replacement. Im in GA.

    • Allen Alberto Enriquez

      Sammy I think may not be guaranteed after this serious issue I defiantly won’t be looking it the same.

    • zp

      Hilarious. The chat service on tmo website said they are sending me a note 5 loaner today, but I’ll believe it when I see it.

    • Terry Leonhardt

      Did they suggest any time frame for when the new 7’s will be out? My Verizon agent said I should be OK as well, but just monitor it closely and power it off and come in if I notice it getting hot, which so far it has not.

      • Corey Jalette

        I’ve been told by the end of the week a few times by the store I go to all the time. They received an email from Samsung or tmobile hq saying it would be by the end of this week when they start getting shipments in. I’d give your local store a call Thursday and ask about it. Hopefully they don’t just send out 5 units to each store like when they launched.

  • Note 7 User

    Nope. I’m going keep using my phone, and if my Note blows up I’m suing Samsung and T-Mobile!

    • Guest

      Good luck with that.

    • Bright

      No. They have made you aware of the recall and have made the recommendations to stop using and return the phone. If you chose to ignore the warning then you have no right to sue them.

    • Eoj Wolb

      smh Brilliant, just brilliant.

  • Joe NaRu

    Went to my T-Mobile store and they loan me a S7 while we wait for Samsung to fix the issue with the note 7

  • Mike

    In the mean time we have the extremely expensive S7 edge trying to compete with iphone yet we are still on July’s security patch level in September. This is why Samsung and Android are such garbage if they at least made any effort to stay competitive. Android itself is an Indian developed OS that offers no innovation whatsover that is what you get when you outsource. My first and last Android phone tired of an obsolete system that lacks frequent updates and innovation. Android is going nowhere until they make drastic changes.

    -Mike