T-Mobile offering full refunds to Samsung Galaxy Note 7 owners following recall

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UPDATE: T-Mobile has updated its announcement with more information for Galaxy Note 7 owners, and Samsung has announced its own exchange program. All of the new info can be found here.

 

Following this morning’s news that Samsung is recalling the Galaxy Note 7, T-Mobile has now revealed how it’ll be handling the situation.

Starting today, T-Mobile customers with a Galaxy Note 7 can return their phone for a full refund, including the cost of any Note 7 accessories that they’ve purchased. T-Mo is waiving restocking charges and shipping fees for the Note 7. Customers that got a free Netflix subscription with the Note 7 can keep that subscription.

If you’ve got a Note 7 that you’d like to return, you can visit the T-Mobile store where you bought your phone or call either 611 or 1-800-937-8997. You’ll have the option of using your refund to get a new device, including a replacement Note 7, which T-Mobile expects to have in the next two weeks.

This Note 7 recall is disappointing for T-Mobile customers that’ve only got to spend a couple of weeks with their new phones. That said, it’s good to see T-Mo offering full refunds for customers that want to exchange their Note 7s, including refunds for accessories that they may have purchased. Here’s to hoping that Samsung does indeed get their replacement Note 7s out in two weeks, if not sooner, so that consumers can get back to enjoying their shiny new phablet.

If you’ve got a Galaxy Note 7, will you be returning it to T-Mobile?

Source: T-Mobile

Tags: , , ,

  • Dean Cavero

    I hate to return and deal with the headache of it all but I’m going to have to. It’s to risky not to. Good job to Samsung and T-Mobile for jumping on this recall so quickly!

  • dcmtnbkr

    I’ll wait til they have new stock.

  • Verizonthunder

    Hmmm happy with my OnePlus 3. Well built and no battery implosion. Thanks OnePlus for making a reliable device with no bloatware faster processor, and 6gb of ram. How about all you happy Samsung lovers…. Note 7 innovation with bloatware, and hazard???… guess it’s time to switch brands.

    • dcmtnbkr

      when tmobile starts carrying it an One plus starts offering MST payment options, i’ll consider it. Samsung isnt perfect, but some of their features are killer (pun intended)

      • Verizonthunder

        So 400 compared to 850 plus tax is expensive???

        • dcmtnbkr

          I’m gonna go with you don’t know what mst is… Nothing to do with cost of the phone.

        • Verizonthunder

          People who spend that kind of money expect to have a functional device. Yes, not every product is perfect, but doesn’t help Samsung with LG V20, and iPhone 7 on the horizon.

    • RichardWrite

      But oh how it hurts the eyes to look at that puny 1080p screen. But since you asked, yes I love my Note 7. Best phone I’ve ever owned. Thanks for being SO CONCERNED.

      • Verizonthunder

        I see fine on my OnePlus 3 by the way human eye can only see x pixel per inch, but nice try with your hyperbole comment.

    • MadJoe
      • thepanttherlady

        You do realize that was the first version and is 2 years old, right?

        • Julio

          Folks like MadJoe have to dredge up things from years past because they lack any recent, relevant citations. Ask him about Antenna-gate. The way he talks, you would think Apple released the iPhone 4 a few months ago.

        • Verizonthunder

          Yay panther lady rules

        • thepanttherlady

          And you rock. :)

        • troll

          and you rock for letting me post here :)

    • C. Watson

      u get a cookie! yay!

    • AcemanX AcemanX

      Is the one plus water and dust resistant?

      Edit: just read another commenters comment, lol the one plus is 1080p? Rofl Keep it, even the note 4 that came out 2 years ago beats it…

      • Verizonthunder

        What are you doing to your device that requires water, and dust resistance??? I assume your not careful. Yeah, 1080p is sufficient for a 400 dollar price tag which includes Qualcomm Snapdragon 820 2.2ghz quad core, 6gb of ram, and 64gb internal storage. Compared to Samsung Galaxy Note 7 same processor found in S7 edge, 4gb of ram, 64 internal with bloatware; if not the unlocked model, and the better Note 7 model is sold only in China, also 850 plus tax will not justify value. Stick with a S7 Edge. By the way Samsung Galaxy note series has been using 32gb internal storage for 3 years (Note 3, 4, and 5* later included 64gb model), then 4gb of ram two years (Note 5, and 7)??? talk about dated O.P. product that will lose value on swappa by 150 easily.

        • AcemanX AcemanX

          Well yea you get what you pay for, you want crap you pay 400 bucks, its just common sense, higher tech costs more than lower tech, you want to record a movie under water for your school project or whatever creative idea you want to create, you can on a ip68 phone, use the spen to do some of the most impressive art, whatever you want to create… which you pay more for, you want quality with the latest and greatest like new gorilla glass 5… you pay for it, hey you want basic then yea get your phone, but don’t even compare that pos to a phone that can scan your retina, in the dark….in the end you get what you pay for

        • Verizonthunder

          Nothing basic about the OnePlus 3 lmao. Typically uninformed individual who is product loyalty, or works for Samsung. Yeah a phone that outperforms in specs over the Note 7 minus the Chinese version. Come back to this conversation, when you complete a little basic research. You still did not answer my last few statements… Guess the truth hurts. I am by all means not bashing the Samsung brand, just it’s handling of competitive nature. Samsung needs to stop implementing tizen on there smart watches.

  • JD

    I’ll just continue enjoying my note 7, there is 99.9% chance I won’t be effected anyways and that chance gets better everyday. If it hasn’t hit me yet, maybe I lucked out.I’ll take the exchange when it becomes available, but I have everything backed up on my sd card just in case, and a galaxy 27th edge just waiting in the wings just in case. I hope my phone doesn’t blow, and this is resolved quickly. But I have no desire for a refund.

    • Luci

      Same here! I love my Note 7 and have had no problems at all! I pray it stays that way, but as of right now, I’m sticking with my Note 7.

    • edub1906

      Yep. Those are my sentiments and my plans exactly.

    • samsung freud

      Same here, We phanboys gotta stick together!
      That’s Da truth!

      • JD

        What in the blue hell is a phanboy? lol

        • samsung freud

          Someone with a blue note 7?

  • tom riddle

    What about people who got one on Jump On Demand?

    • #Broken EMMAtaining The Boss!

      Glad I didn’t go to T-Mobile yet to turn in my Note5.

  • #Broken EMMAtaining The Boss!

    So if I haven’t turned in my Note 5 yet, do I get to keep it til the replacement comes in?

    I really don’t feel like going through the hassle of resetting up my Note5 and then setting up a new Note7.

    • Jay

      According to the T Mobile store I purchased my phone from they said I can either get a full refund and apply it to a new phone and if the replacements come within 14 days I can swap it without a restocking fee but if not I will have to keep the phone I switched to for the duration of my agreement (unless your on JOD like I am)

      Or we can wait for the replacement phones and just swap out when they come in.

      I am not sure if this will be different store to store and state to State or if this info will change because he said they had just gotten the email today about it.

  • edub1906

    I’ll be waiting until Samsung delivers the new models to T-Mobile before I return mine. Do not feel like going through the hassle of a return and then being without a phone for 2 weeks because my old Note 3 was on it’s last legs.

    • Acdc1a

      I’d grab a cheap phone from eBay before I’d keep a fire hazard. Return it while they’re being generous is my advice.

      • edub1906

        How are they being generous? I mean I’m sure they will offer a return/exchange option until Samsung has a new version of the phone available.

        • Acdc1a

          Offering a full refund of the phone and accessories? That’s pretty generous. It’s also very telling…they wouldn’t be offering this if the phone was safe to use.

        • edub1906

          True. Now if they were giving me a $50 voucher towards the purchase of a new Note 7 when it becomes available then I would probably do it nnow

        • steadymobb

          Not generous, necessary. Anything less would be disgraceful

  • Panzer

    I”m torn on this. Are my only options refund or recall? Will there be a loaner phone offered if I send mine in for a replacement? The cases I bought were not from T-mobile assuming I can’t get a refund on them.

    • Julio

      If you plan on getting another Note 7 in place of it, then your case should fit. Unless Samsung has to change the form factor of the phone to address this issue… So just keep it, and move it over to the other phone. You didn’t super glue it on did you :P

      • Panzer

        Lol I meant what If I get rid of the Note all together, what would I do with the cases if I can’t get a refund on them.

        • Tailor00

          Jesus Christ dude the cases are your issue here? Are you a child?

        • Panzer

          I’m a child for having a valid concern? Cases are hardly my only issue but one of them for sure.

        • Tailor00

          You sure as hell kept mentioning them more than anything else. Grow up. Re-prioritize things dude.

        • Panzer

          Yep calling someone a child because you disagree with. Right I need to grow up.

        • Tailor00

          You are still a child for thinking a stupid phone case is the main issue here.

        • C. Watson

          why would tmobile give you money for a case you purchased elsewhere? If you purchased on amazon you can still return it, I bet.

        • Nutzer

          your comment made me laugh..

        • Julio

          Haha. ;) Finally someone who has a sense of humor and recognizes it. Hmm. In that case I’d say try to get refund where you bought it if still within return period. Resell on eBay or a friend?

    • troll

      You’re torn?

      • Panzer

        Natalie Imbruglia type torn

    • C. Watson

      Also I am sure you will not have to be without a phone. Tmobile will mail you the new phone then have you send back the original note 7. You’re not going to have to mail yours in first. Common sense seems lacking here, sorry.

      • edub1906

        Perhaps this is the first time Panzer has went through this process. Really no need for you to throw insults around. It doesn’t make you look overly intelligent, sorry.

        • Reed

          But he’s so cool and smart.

  • troll

    Make a promise that next time you’ll wait at least a month after the release of a new phone to buy it.

    • samsung freud

      I see you’re posting under another anonymous name,
      tell us Da Truth, you’re really envious of this phone, aren’t you..

      • troll

        Not envious at all…

        Non removable battery.
        Too big for my taste.
        Easily scratchable glass.
        What-its-name UI
        Bloatware
        Home keys setup
        Samsung quality

        • samsung freud

          You sure spend a lot of time slamming it for someone who isn’t envious

        • troll

          What I was saying is that people shouldn’t be rushing to get the first devices available. I didn’t specify a Samsung phone or the Note 7.

        • mind blowing

          LOL yup yup just check how many different guest accounts he posting under LMAO tragic

      • the truth

        Haha he posts under ALOT of different names lmaooooo and thinks no one who reads this knows

  • I’m going to wait till next week, to see what’s going on. I still have my LG V10, which I already wiped that I’m supposed to be returning. I really don’t want to have to set up my phone again. I’ll wait until they have a firm date on when they will have the replacements, then I’ll turn in the 1 I have

  • guest

    How convenient is this for Apple. Smh

    • Tailor00

      And the whole point they launched the N7 early so they can cut apple…poor Sammy.

      • lol

        Rotfl. They tried. Guess this is what happens when you get greedy and rush things.

  • Alex

    Samsung did the right thing not like crapple when their phones bent they didnt do nothing about it at leas samsung is giving refunds

    • troll

      ^ This reminds me of the Simpson’s episode about fracking where Homer doesn’t understand “Our water caught fire” until the end.

      Here we can say: “phones are exploding”.

      I love fanboys.

    • Deb

      The difference is the iPhone wasn’t posing a safety hazard. This could significantly injure someone.

  • Return, Maybe, Re-Order

    Simply said, just return the device during the grace period option and see what happens on the Samsung side to fix it, then re-order maybe (suggestion only).

    • Snoo Lee

      Yep. Sounds like the TMobile run around circus to me. All about them and they tell you what to do. Meanwhile, you are giving them money and you have no service. I hate this company. They’d screw up an apple pie. They are incompetent and their employees lie at every level. The lie is always the same. They tell you what to do and you give them money. The part about them fulfilling their part of the performance contract? They could care less. They are fakers who play a fronting game.

  • WT

    I don’t know what else to do….I still have my Galaxy S7 edge I could use for now but I guess I’ll wait couple more days to get it exchanged. Apple’s iPhone 7 is right around the corner…. C’mon Sammy…

  • Bud

    Samsung is the bomb. Lol

  • Spanky

    Clearly, this is a conspiracy perpetrated by Apple, in order to maximize iPhone 7 sales. Is it time for #batterygate yet? /sarcasm_off

    • Snoo Lee

      It really does not make any difference. TMobile’s RF coverage is basically a fraud. They’re a garbage company doing fraud. If you live somewhere where the coverage works at your one spot and you never go anywhere, maybe it works for you. Go 100 yards down the street and good luck to you if you think a TMobile call won’t drop. Talking 4G LTE newest stuff – lying crap company selling services they do not deliver.

  • Wow, now that’s customer service.

    • Snoo Lee

      That’s marketing. TMobile’s customer service is a bunch of liars telling lies and play with you like a ping pong ball. My God they suck as a company. I dumped them. Thank God there is competition to get away from the incompetent company TMobile. NEVER EVER EVER EVER EVER will I have anything to do with TMobile. I hope they go out of business.

      • Reed

        You have literally spent so much time dissing a company that doesn’t know you exist. Calm it down, man. I’ve been with T-Mobile for 11 years and they’ve been an absolute wonder for me. You had a bad experience. Gotcha. Everyone has had a bad experience with every company out there today. You’re acting like these people murdered your family. That is to say, you’re acting like you’re 12.

        • Snoo Lee

          Well they did defraud me of a few hundred dollars with their BS and lies. The part about me looking like an idiot on several significant phone calls I can take responsibility for because it is on me to use quality vendors for my services, but the bit about telling me, “Do this (spend money) and it will fix the problem.” Yes, it is completely not forgiveable. I don’t exist? I send an email to top people in the world and I get a reply within an hour. But I do not exist? Let me tell you something, I most certainly do exist. I think you have it backwards.

          Maybe you ought to start acting like you are 12. I was pretty smart when I was 12. I knew what business is and I had a job with a paycheck and I delivered value and did not lie to people.

        • Snoo Lee

          “Everyone has had a bad experience with every company out there today.”

          If I was teaching you in university, you would get an F for that type of generalisation. For one thing, it is not true. My thirty years of work in an industry at which I am among the top in my field, I do not deal bad experiences to people, nor do I ever. I also do not associate with people who deliver bad experiences. If you were building submarines, you’d be drowning people. If you were piloting an airplane, Oh? everyone crashes a plane now and then. Is that it?

          You talk like someone who is brainwashed like a dumb sheep. Let me mentor you to join the capable people who consistently do excellent work.

  • Harlemtwin

    I think I’ll try and wait until the new Stock comes in. I don’t know what I would use in the meantime.

    • Snoo Lee

      I use Verizon. I dumped the lying inconsistent scattered incompetent crap company TMobile. They cost me lots of money before I dumped them. They kept telling me to buy new stuff so their phone call would work and stop dropping calls. Well I bought that new stuff. They lie and their network coverage is basically a fraud. They sell a service they do not provide. They are really lame. And I’m talking about in a metropolitan area, not in rural. Seriously, burn in Hell, TMobile, Burn in Hell! You can’t even do a pizza promotion without screwing it up and making the pizza company hate you. You sure don’t know how to deliver a wireless phone call. TMOBILE-USA you’re a bunch of screw ups and thieves. You cost me hundreds of dollars buying new phones before I figured out how bad your network is and how much your employees lie. Burn burn burn in Hell TMobile. I really hate your guts because you made me waste a lot of money and strung me along with fantasy stories. I do not have money to waste AT ALL. NO MONEY TO WASTE, TMOBILE. YOU GOT ME TO WASTE HUNREDS OF DOLLARS BUYING PHONES and your network still drops calls. I HATE YOU. I HATE YOU. I HATE YOU.

  • Stephen

    I haven’t had any issues or any overheating when using the samsung cable. I think I’ll keep mine until the new stock comes in and only use the samsung provided cable as a precaution until then. Hopefully they put something into place where those that already have the device have first dibs on the new stock. I suspect this will be an evolving story for a couple days.

    • PersianHobo
      • AcemanX AcemanX

        from your profile we can tell you have the intl version of the phone and not the us

        • PersianHobo

          sarcasm?

          first off, if you check out my direct Google photo link, you’ll see that it should have a geo location of located in Los Angeles, California.

          second, if you then try to go to my Google profile from my picture… you’ll see that I’m a tmobile employee as well.

          I’ve been following tmobile news daily and I went out of my way to finally make a profile on here just to warn people.

          sadly it looks like some of my comments have disappeared as well because of possible spam since I’m registered as new I guess

          so yea go ahead and call me a troll, best of luck to you

        • thepanttherlady

          You’ve posted 4 comments, 3 of which contained a link to the pic. I approved 2 and deleted 1 as it was the same comment as another of yours with the pic link. 3 of your comments are still showing.

  • tranceformer978

    Anyone know when the grace period ends for refunds? I might just return my Note 7 and get a V20 instead.

    • Stephen

      To my knowledge they haven’t announced an official end date to allowing a full refund. I believe Samsung has asked the carriers to extend their return period, but for how long isn’t completely known yet.

    • Jason

      Safety recalls never end. Especially for an issue like this with massive liability if for example a house catches on fire. They will take back Note 7s until there are none left and nobody wants to return

      • Stephen

        I completely agree that you should be able to exchange the phone for another note 7 for a long time. The unknown is how long they will let you return it for a full refund. That won’t go on forever.

      • tranceformer978

        Big Red is not charging a restocking fee until the end of September. I’m thinking there will a date for a FULL refund for T-Mobile.
        https://twitter.com/VerizonNews/status/771724468318240768

      • Ky

        The “Safety recalls” part never ends. It’s the full refund part that will end when they have a safe replacement available.

    • SirStephenH
  • PersianHobo

    my note 7 is one of these cases! T-Mobile and using the Samsung
    original charger…my port on my phone melted partially before i let it
    blow up or god knows what would of happened

    https://goo.gl/photos/WVZwMGPiY7cxJYB78

    Return your phones!!! don’t be dumb for god’s sake
    especially if you live with other people

  • ValleyGuy

    I for one will be keeping my phone until the replacements are ready. My whole family really loves the phone and understand that stuff like this happnes. Will be charging my note 7 in a safe till then.

  • Critic4U

    I will be returning it, my time with it was good not great. I found the speaker to be a little weak especially coming from a nexus 6 that had front facing speakers. The iris scanner was a nice touch but found myself using the fingerprint scanner more to unlock the device. battery power was decent lasted a while for my needs but gets hot and since I have kids I would rather it not have an issue with them playing with it.

    • Off Topic (Device)

      Off Topic: How did your like Nexus 6 device? The price has dropped significantly. Thanks!

      • Critic4U

        I like it mainly because its a nice phone for the era it came out in, it is from 2014 and still works perfectly and one of the reasons I never sold it. You can also get all the newest android releases usually before other people get them. 7.0 Nougat is still not available for it, but I imagine it will becoming soon. As for the features it’s easy to use and has a nice size screen camera is nothing spectacular but gets the job done and the only thing I would have loved to see on it would have been a fingerprint scanner. I probably wouldn’t of even upgraded.

        • Off Topic (Device)

          Simply said, thank you!

        • jimt

          I still love mine and didn’t want a fingerprint scanner, still don’t. The battery was too small so I have to put it on the charger by 12 pm for more juice at 50% or so. I passed on 6P and may even pass on the new Nexus that doesn’t have front stereo speakers. I feel the cameras are fine and 64 gig of memory is plenty for me.

  • AcemanX AcemanX

    Pffft, my phone works just fine plus if I do return it, it’ll be when they have the news ones in stock… to be honest id rather keep it, I know the explosions have to do with the Korean and Chinese versions of the phone

    • tranceformer978

      Actually, the Note 7 released in China are the only ones not affected by the recall. Those Note 7’s have different battery manufacturer.

    • Bmore

      You sir are 100% wrong.

  • Peter Mattatoo

    Turn off fast charging in the settings that helps big time. And will insure no issues until u get a replacement phone

    • WT

      Is that really matter? Where is that Fast Charging option in setting?

      • MadJoe

        Open settings and search for “Fast Charging”. That simple.

        • WT

          When searching for “Fast Charging” under accessories it shows “Fast Wireless Charging” shows up is that the samething?

    • MadJoe

      That could be the problem, but over-charging a cell could also be the problem, they haven’t said. But if you’ve had no problems til now with overheating, you _should_ be fine, but if you’re not comfortable with “should” return it and get your money back.

      Also when you “insure” something you are paying a 3rd party to compensate you in the event of its loss. When you “ensure” something, you are making sure it happens.

      • troll

        There’s a “battery charge notifier” for that. No permissions.

        • MadJoe

          Permissions have nothing to do with whether a faulty cell allows itself to be overcharged or not. The circuitry to limit that can fail, or be faulty from the beginning, it isn’t a permissions thing, it’s a fault. Not saying it’s the issue this time, just offering a different perspective.

        • troll

          Of course, I’m just saying that app doesn’t have permissions, because some care about that. The app will notify you when the charge reaches certain percentages. I use the recommended 40 to 80.

        • kevev

          you don’t know what your talking about troll

  • rayn1328

    You’ve got be f’ing kidding me lol. We sat here for a week talking each other off the roof and now we need to swap out our phones. Seriously though huge kudos to Samsung for not screwing around with any risky devices. Gonna cost them a fortune but I think the positive proactive move is awesome. Great device needs the first set of updates to squash a couple bugs but wow, I love the 7.

  • JBrowne1012

    So no restocking fee of $50 applies?

    • MadJoe

      Correct, plus you get back everything you’ve paid towards the Note 7 thus far. So they’ll pay off your remaining EIP and (probably) credit your account the difference in a couple weeks.

      • jtothada

        If it takes two weeks your be fine using your note 5…..I did an warranty exchange and didn’t ship the phone for two months

  • Omegajb

    Boy what to do? I have my Note 5 ready to ship back to T-Mobile, not sure if I can keep it and send the 7 back or if I even want to.

    • MadJoe

      In the exact same boat, I was literally going to drop it off at the P.O. at lunch time until I learned of this recall. My Note 5 is sitting, still boxed up, on my dining room table right now as I consider whether or not to keep the Note 7.

    • Snoo Lee

      What to do? Change companies. Abandon a burning ship. Everything about TMobile sucks if… you know… like? you want to make a phone call without the damn call dropping? I’ve got one word for you if you want to be in the room with the grown-ups, one word: Verizon.

      • Andrew Singleton

        burning ship? are you stroking out? #1 in network, consumer and revenue growth in the industry for 2 years.

        • Snoo Lee

          They have a 100% negative growth rating with me. I dumped them because their coverage is not even basic. Weak signal, dropped calls. Talking about in a major city. Different people in the company tell you different things. Very disorganized and unprofessional communication and a whole bunch of lying, improvising and BS’ing going on.

  • GAMERSPLAY

    I called Customer Care to see if I can get more detail about this recall. I was told that the issue lies in people using cheap dollar chargers and cables. (So all 35 reported cases were using off-market chargers and cables? I highly doubt it) I told the representative that I’m iffy about my phone going nuclear on me and she told me that as long as I use the included Samsung charger/cable, I should be fine. In addition, if I want to go through the process of exchanging the phone when updated models are out that I’m free to do so as well.

    I asked about third party screen protectors and accessories purchased from Amazon. The Customer Care rep said that they were unable to refund any items NOT purchased at a TMobile store because they don’t have a record of it. (Which is understandable)

    Well, I’m holding on to my Note 7 until an updated version hits the market…

    • Snoo Lee

      They’re lying to you. They did it to me and got me to spend lots of money. I’m a Verizon customer now. TMobile does not cover the basics. They front and they lie. Unethical company does not deliver what they sell, like a basic phone call or coverage that does not make you insane with repeated dropped calls. I hate this company TMobile. I hope they burn in Hell and go out of business. I wasted a lot of money following the instructions of their dishonest store employees.

      • GAMERSPLAY

        Wow. So much hate for a Verizon customer on a TMobile site. I have to say my experience with TMobile has been quite the opposite. They’ve been straight forward (mostly) and I’ve had absolutely no issues with them for the 5+ years I’ve been with them. I travel all over the world and couldn’t be happier with their service. Yes, there are gaps where signal fails, but every provider has these gaps.

        Good thing the Note 7 isn’t going to cost me anything to replace.

        • Snoo Lee

          “there are gaps where signal fails, but every provider has these gaps.”

          That’s a bunch of BS. There are definitely differing levels of quality between companies.

        • GAMERSPLAY

          I AM an executive with calls to my attorneys without fail. No issue here. Oh, and I live in a major metropolitan area too. In fact, I have associates who have moved their business accounts from Verizon to TMobile and so far no issues. So yeah, YMMV.

          And yes, there are TMobile representatives in-store and via customer care who have no clue whatsoever (especially the ones who are not based in the US — yeah, I went there) — I’ll give that one to you. :)

        • Snoo Lee

          Just be glad you did not go through the two months of cell phone Hell I went through. The offshore people were the only ones I could get a straight answer from. Let me tell you how messed up their retail stores are, besides the coverage issue, I ported a different number into TMobile and I did it at a retail store. The porting request never went through. I was so dumb that I waited a month in limbo. Once I got on the case myself, it was the offshore people who got it done. I went back to the store and the senior employee who did the porting request looked it up and he is on the phone with his people, “Why did this not go through?” You can see why I am angry. I had previously bought 2 new phones and then a repeated amplifier box to put in my window based on what this same employee told me to do, and he had worked in cell phone business for a decade, seemed to know what he is doing but everything he told me to do yielded no good result and then the porting did not happen and I waited a month! A month on it! before I realised it was TMobile people who were incompetent. It was just fail after fail after fail. So be glad you have had none of this. As a business person, it is hard for me to digest how they can be so inconsistent between cities. I assured you there is no lack of people or market to serve here. I am three miles from the state capitol in a major economic center and I am on a major road, so it makes no sense to me until I looked up the coverage map. The RF coverage bars go up and down like a see saw. That is what I call fraud if you are selling the ability to make or receive a phone call.

        • Snoo Lee

          You don’t get it. I’m a TMobile customer who moved to the big city and their coverage does not work. I went to Verizon because after trying everything I could possibly try, and spending lots of money and loads of hours, the TMobile kept dropping calls. Really bad news when you’re on the phone with your lawyer or an executive. “I’m sorry, my phone connection is no good.” You look like a fool. Or get through a medical que and just when you are getting the information you need, the call drops/ quits. EFF TMobile and their pink stores and their lying employees. Their radio frequency coverage is a fraud. When I looked up the TMobile coverage map for the city, it looked like a spotted cow where there is coverage and where there is not. They are completely incompetent.

          edit: I have billions- BILLIONS of dollars of infrastructure within a mile of where I am sitting and TMobile does not see fit to provide the signal strength for a basic phone call to hold together on 4G LTE. That is both lame and pretty dumb. I guarantee to you no one on this street is using TMobile. They can’t because it does not work. I had to spend and literally waste a lot of money and find out the hard way.

        • Sayahh

          A medical qué? Did you mean “queue”?

          “I have billions- BILLIONS of dollars of infrastructure within a mile of where I am sitting.” If YOU had billions of dollars worth of infrastructure you’d be able to afford a signal. I’m just messing with you :)

        • Snoo Lee

          Yes, I meant queue. Thank you.

        • Ginna duke

          Agreed! Being an authorized business dealer for T-MOBILE, I couldn’t be more proud of the product we sell! With the new T-MOBILE one plan with truly unlimited everything plus hotspot for the whole family or every employee for business accounts you’d literally have to have half a brain not to be apart of the T-MOBILE family!!! Not to mention, T-MOBILE Tuesday’s where you just get free stuff every week for being a customer!!! Stock options! Binge on & Free music streaming!! Other carriers just do not offer anything like That, and they won’t for quite a while! So good luck with the Verizon data buckets (where they took away your unlimited data options) and your outrageous monthly bills! The rest of us T-MOBILE customers will be redeeming our free Wendy’s frosty and streaming unlimited netflix with ease. :)

        • C. Watson

          I find the non corporate tmobile stores to be horrendous here in long Island NY. Corporate stores are better but I make all my purchases over the phone since they have the most resources and seem to be more knowledgeable

    • Iris Fields

      I’m going to wait too
      I love my phone

    • Sayahh

      “In addition, if I want to go through the process of exchanging the phone
      when updated models are out that I’m free to do so as well.”

      Did you happen to get that IN WRITING? I hope you do.

      • GAMERSPLAY

        Actually, it’s stated in all of the press releases and email sent to me via TMobile. So yeah, I do have it in writing…

        • Sayahh

          Keep those emails, then! :)

    • BobIV

      “So all 35 reported cases were using off-market chargers and cables? I highly doubt it”

      Why would you doubt that?

      I’ve read or seen nothing to indicate they’re lying and battery issues being tied to cheap chargers is not exactly uncommon with new phome models.

      It’s not like the T-Mobile rep cares if you stick with Samsung or swap to Apple, HTC, LG, or anything else they sell. A sale is a sale.

  • Jay

    According to the T Mobile store I purchased my phone from they said I can either get a full refund and apply it to a new phone and if the replacements come within 14 days I can swap it without a restocking fee but if not I will have to keep the phone I switched to for the duration of my agreement (unless your on JOD like I am)

    Or we can wait for the replacement phones and just swap out when they come in.

    I am not sure if this will be different store to store and state to State or if this info will change because he said they had just gotten the email today about it.

    • samsung freud

      I had a similar answer from a manager at a tmo store.
      Customer service had a slightly different answer, and a different store manager
      declared the both the first store manager and customer service wrong.
      Not sure who I believe at this point.

  • Walt

    LOL

  • Z

    So my question is if you choose to wait until Samsung starts replacing them what happens if the phone catches fire on you? Are they going to replace that phone as well. I talked to my local T-Mobile and they said since I used the Jump On Demand program to get my note 7 that they will have to use my last upgrade to trade in the device to get another one. Anyone know anything about this?

    • metiCkOne

      They are just trying to sell you another phone. Or they don’t know what they’re talking about. Make sure it’s a corporate Tmobile store and not an indirect retailer, you usually have to ask as the stores now, called TPR locations, look identical to corporate. You DON’T need to use your last upgrade.

      – 10 year wireless vet, current T-Mobile Employee

  • Gio

    will they still do a exchange even if it has a small crack?

    • SirStephenH

      I think it’d be strange if they didn’t. Would they really leave you with ticking time bomb in your pocket?

      The info on the recall is supposed to come out next week so nobody should know anything for sure until then. It wouldn’t hurt to ask and if they say yes then have them note it on your account just in case.

      • Alex O Alvarado

        Ticking time bomb? Really? FYI, most of the cases reported are because people are charging their Note 7 with a crappy charger and phones are overcharging and as a result, phones were caughing on fire. If you are charging your phone with a decent charger (I have been using my HTC 10 charger, and a ChoeTech car charger) and nothing bad will happens to your phone.

    • ALAL

      Yes sir. Work for T-Mobile and an email states that we have to return the Note 7 in any condition and will not be charged for deductible.

      • Andrew Singleton

        you can even file for a lossstolen claim and the deductible is still refunded. insane.

      • Jennifer

        Do you have a link from Tmobile for this?

  • Snoo Lee

    Wasted so much money with TMobile. They sell coverage they do not have. Jerk unethical company, lying phone store sales jerks, and their TMobile stores look like a pink Katy Perry video set. Worst worst worst company ever, what they sell does not work. Completely spotty coverage. 5 bars in one place and a mile down the same road 1/2 signal bar.

    Bye bye TMobile. It was definitely not fun and I wasted a lot of money doing what your lying phone store employees told me to do, which is buy newer stuff and more of it. Same result every time. Really, seriously, I hate you. Burn in Hell, TMobile.

    • gmo8492

      Cool story.

      • Snoo Lee

        You see that deleted comment? That comment was authored by me and I did not delete it. Looks like TMobile practices censorship as well. EFF everything about this company. I dumped them. I had no choice since their RF coverage does not work in the major metropolitan city where I live and it also does not work in the city where I have a second house. I spent/ lost hundreds of dollars with them buying new equipment per their instructions, but the result was the same. Basically they sell fraud where I live and their coverage map looks like a spotted cow. TMobile please go out of business because you sell what you do not deliver, at least in this market.

        • Sweats62

          I’ve been a TMobile customer for over 10 years and have had five phones active with them for over five. The phone service has been good, and recently, great, in West Central Missouri. Their customer service has been excellent right on down the line. Not everybody here hates TMoble.

  • GameBoi/KillaBit

    See, I shouldn’t have skipped the Note 6.

    • Sayahh

      LMAO I just came to post this exact same thing!

  • Sayahh

    Sometimes it’s better to move or wait it out. Switching wireless providers can sometimes be infuriating. But yes, I imagine all the rural areas in this country where there are no wireless signals can empathize with you.

  • Curious about Promotion

    I got an email saying that my 256GB Micro SD card has been approved. The email came literally 1 day before the recall news came out. Does anybody know if I’m still gonna get that Micro SD Card?

    • CARLOS A RIOS

      Yes, you will be receiving your gift…. I also received approval one day before…

  • I had settled on exchanging, but I’m going to see what LG offers today with the V20. It has removable battery, IR blaster, and if it’s $600-$650, I may go with that. Or keep my V10. Hmm

  • dtam

    if the battery were removable, all samsung would have to do is send new batteries to everyone…just saying

  • Loyal tmobile note customer

    I exchanged my note 7 for a S7Edge. The reps in my store was exceptional because the memory on the S7 is only 32gb and could not hold all that was on my Note 7. Hopefully when the new Note & comes out I will be able to exchange the S7 for the Note 7. If you are accustomed to the Note product eh S7 is much lighter.

  • Sucks

    I tried to return the Note 7 to the T-Mobile store for a refund, I paid cash for the phone, but they won’t give me a cash refund, only a prepaid card in 4 to 7 days, WTF is up with that?

    • TaekwonBo

      That’s too bad! Doesn’t sound like cash was king in this instance. You could have gotten your dads back if you used credit. Good to know, not to pay for cash at tmobile.

  • bchildress

    Since the t mobile Note 7 was made in China and China didn’t allow the problem battery to be used in their country, I’m keeping mine

  • Sweats62

    So it’s good to see that most here are taking this in stride. As a VERY satisfied TMoble customer of over 10 years, and with five lines for over half of that, it’s easier to take this bum battery issue on an otherwise fantastic phone. It’ll work out, and we’ll all end up with fine phones if we choose to work with it. Many of us won’t get bilked out of hundreds of dollars. Most of us won’t get strung along for months. Most of us won’t go on tirades in a little known comment section of a carriers new column. Oh say, has anybody seen Snoo Lee?

  • Lvdiceman

    Funny how they say Full Refund and still charge you for your first installment payment that was on this bill. Make sure you get the FULL REFUND before you do anythng