T-Mobile previews Q3 2016 results, including number of customers taken from other carriers

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Ahead of its full Q3 2016 results announcement in late October, T-Mobile today gave us a preview of its report by sharing some customer numbers.

T-Mobile says that as of the first half of September, it had 753,000 postpaid phone net adds and 650,000 prepaid net adds for Q3 2016. Nearly 400,000 customers switched from AT&T during the quarter, while Sprint lost nearly 300,000 to T-Mo and Verizon lost more than 250,000 of its customers to T-Mobile.

The numbers that T-Mobile is reporting today are an increase over the ones that it put up in Q2 2016, when it earned 646,000 postpaid phone net adds and 476,000 prepaid net adds.

Here’s what T-Mobile CEO John Legere had to say about today’s preview:

“All three wireless carriers tried to match Un-carrier signature moves this quarter, like getting rid of overages and introducing unlimited data plans, but as usual, they came up short. Our Q3 results so far have surpassed Q2 in postpaid phone and prepaid nets, and we are adding customers from ALL of the other guys at an increasing rate.”

T-Mobile has had some recent promos that could help to give its Q3 2016 numbers a boost, including the iPhone Trade-Up deal that offered a free iPhone 7 and the weekly gifts from T-Mobile Tuesdays.

We’ll have to wait until late October to get the full picture of T-Mobile’s Q3 2016, but T-Mo CFO Braxton Carter, COO Mike Sievert, and CTO Neville Ray will be providing a “business update” at a conference on Thursday, so we could get some more interesting tidbits then.

Source: T-Mobile

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  • Joshua Miller

    I feel like that while the old school Tmobile people such as myself see the new plans and scoff, newcomers embrace the plans because they’re still better than the other carriers. Sprint may be a bit cheaper in some senses but their network is a joke. I’m happily grandfathered in and lots of my work friends are wanting to switch now too and still think the new plan is a good deal

    • tony

      after youve been abused by verizon for years of course t mobile one sounds like a good deal.

      • Zacamandapio

        It’s.

    • tony

      i was verizon for 11 years , they kept overcharging me for data overages, my bill went from $300 up to sometimes $540 because of overages. mind you this is not including my monthly service fees with verizon.

    • Adam

      We will have to wait until next quarter to really see the effects of ONE pricing. Since T-Mobile did not provide any details about ONE’s success, it is possible that ONE is T-Mobile’s Apple watch.

      • Acdc1a

        From my personal experience in 2 T-Mobile stores since ONE has launched, it’s a success. No prospective customer was discussing metered plans.

      • Adrayven

        If it is, then it’s successful.. In 8 months Apple went from no rank, to 2nd most sold watch in the world, Rolex being the only one to beat them. (not just talking smart watches, ALL watches)

        I still don’t understand how, in what fantasy land, thats a failure. LOL

      • Fabian Cortez

        We will have to wait until next quarter to really see the effects of ONE pricing. Since T-Mobile did not provide any details about ONE’s success, it is possible that ONE is T-Mobile’s Apple watch.

        From the press release: “results for the third quarter of 2016 that continue to show consumers are flocking to the Un-carrier in a quarter that saw the Company introduce T-Mobile ONE,”

    • nearvanaman

      My g/f’s son has just switched to Tmo after 12 years with Verizon, purely because he bought a Tmo locked iPhone 7 on Craigslist. He was excited by the One plan as he constantly goes over his data on Verizon. I explained the whole 480p thing to him and he was like ‘uh, ok’. I think there’s a lot of people out there like him who don’t understand the mechanics of it and just want a fast network. So far he says he has no problems.

      • Acdc1a

        480p is so unnoticeable on phones it was delivered to AT&T users by default and no one noticed. It’s a non issue. Looks great on a sub-10″ tablet too.

        • Fabian Cortez

          Even worse, Netflix was “secretly” delivering 360p to AT&T and Verizon customers yet not a single person noticed nor complained.

        • Acdc1a

          That’s right, it was sub-480p. The clowns claiming they can tell the difference are just that.

      • Zacamandapio

        I believe the internet can be surfed at normal speeds. It’s just the video quality that’s affected. But like many people say, I’ve the 10GB plan and I’ve unlimited video, and can’t see any major difference in viewing preference.
        Still this plan is more expansive than the 4/$150.00 Truly unlilmited.

  • tony

    my t mobile stock is going up again? is there nothing that can stop t mobile?
    :p

  • dtam

    the sub adds will probably start to slow down with tmo one…

    • Acdc1a

      Doubtful. Very doubtful. A lot of the people with “grandfathered” plans at AT&T and Verizon will see this as a way out. Not to mention people with expensive family plans. 20GB for $160 for 4 lines? A sale? Nope, they’ll gladly switch for $140 and not have to count data.

      • eanfoso

        But instead will miss the coverage. Not a hater, but due to traveling I had to switch out. Am not paying for it though so can’t say am affected by price.

        • Acdc1a

          Everyone is different but the whole travel argument is losing air. I travel very frequently foreign and domestic. There’s almost nowhere that I can’t use my service.

        • eanfoso

          I take it as you live near a dense population. I travel often near the countryside and I was fine with just getting 2G however even that has faded throughout my route leaving me with fear of being stranded.it’s no problem while am in the city. My route over the weekend is from Austin TX to Crockett TX. With my new service I even get LTE unlimited. Coverage t mobile still has ways to go, I don’t understand their coverage claims, units they’re solely based on population, which I think they are and it makes sense since there’s almost no population in this area.

        • Acdc1a

          Doesn’t matter where I live, it matters where I travel…and again, with the exception of Ocracoke, NC there’s just nowhere I could have been “stranded.” I don’t get to Texas much but the map shows it covered the entire route of your trip via LTE.

        • eanfoso

          Understandable, however that’s what I’m saying, even though I have a b 12 phone and the maps say I should I still didn’t get service for up to 30 min. So at least here in Texas rural areas they need a lot of improvement and a more accurate map.

        • eanfoso

          Yes it does show, which is exactly my point. They need more coverage out here because these maps are a lie. FYI I didn’t want to give up on t mobile so I even bought a b12 phone thinking that’ll resolve my issues. Boy was I wrong. I understand am asking for a lot, but that’s why am willing to go back to t mobile when their coverage increases. Here in Texas at&t is king.

        • Hector Arteaga

          Or international. Good luck with that one on Verizon.

      • dtam

        not everyone needs “unlimited”. if your family only uses 10 gb on verizon a month, there would be no reason to change. we have to be realistic and know that tmo’s network isn’t at verizon levels, and if you’re only talking about $20 then you’re not going to switch.

        i’m much happier with my 7 lines with 2.5 GB each @ $130 than any of the tmo one plans. never going to change if I don’t have to….

        • Acdc1a

          If I’m that Verizon customer I see 2 lines at Verizon that’s limited for $110 and for $10 more I can stop counting and possibly get 2 brand new handsets for free. If I have 4 lines I see $150 at Verizon compared to $140 at T-Mobile…$10 less and I can stop counting.

          All but the most minimal users win with ONE. Too many T-Mobile customers are jaded by grandfathered plans.

        • dtam

          again, not every customer needs to count because their usage is low. tmo is basically losing the opportunity to get those users that don’t use their phones for videos and just surf a little.

        • Acdc1a

          Metro PCS has a $30 plan for those people.

        • dtam

          you’re not getting the main point. people aren’t going to switch

        • Steven

          I agree with you, its unfortunate they got rid of the cheaper 2gb and 6gb options, this eliminated the benefit for customers, like me, who go budget. If I wasn’t grandfathered into 2 lines of 6gb at $80 with all the perks and 10 bucks per extra line when kids come in, I wouldn’t switch… I don’t need unlimited, i just want to avoid overages…. big difference… and I refuse to pay for data I won’t use. Swing and a miss.

        • Acdc1a

          We’ll meet right here after a full quarter of it (q4). Then you can tell me that people aren’t switching and the sky is falling.

        • dtam

          haha, never said the sky was falling, but you do alienate a certain base by only having 1 choice

        • Hector Arteaga

          I completely disagree. People like not worrying about usage. As more and more people use their phone for video and music. There’s a reason why the porting ratios are high and they are disagreeing with you.

        • dtam

          everyone has “no overages” as a plan now. and it’s too early to tell since the tmobile one started in the middle of the quarter

        • noh1bvisas

          “Metro PCS has a $30 plan for those people.”
          .
          crappy selection of android phones, though

        • Acdc1a

          BYOD…

        • noh1bvisas

          they don’t support the g3, or i would do it :(

        • I’m not with T-Mobile currently, but they ARE at VZW levels of coverage now. To say otherwise is naive.
          They have lit up a ton of new sites in the last 3 months.

        • Acdc1a

          I still won’t go that far. They have a great network that works most places, still thousands of square miles less than Verizon and AT&T. It gets better daily though.

        • Fabian

          And most of that coverage is with 5x5Mhz B12.

        • dtam

          haha, I do have tmo right now so I would say someone who doesn’t have first experience commenting is naive.

          I pretty much have service everywhere I go, but there are random gaps here and there. the gaps are becoming smaller though but c’mon. just based on physics and math it’s impossible for tmo to get to verizon levels based on their current spectrum portfolio

        • How am I naive? I had them up until a month ago and have been in Wireless for years. No need for name calling.

    • Fabian Cortez

      the sub adds will probably start to slow down with tmo one…

      This seems unlikely and evidenced by the title of the press release: “T-Mobile Continues to see Strong Momentum in Q3 2016″

      Likewise, within the press release, T-Mobile states: “results for the third quarter of 2016 that continue to show consumers are flocking to the Un-carrier in a quarter that saw the Company introduce T-Mobile ONE,”

    • kev2684

      Not likely. Let’s face it. Majority of the consumers will only see “Unlimited” on paper and would assume HD videos is part of it and that looks enticing to people who doesn’t read the asterisks on their plans

      • Lense Solomon

        Surprisingly, everyone i see with an unlimited grandfathered feature has binge on turned on and they never complain. I think tmobile one will work for the majority no problem

        • Trevnerdio

          Turned that crap off the second they mentioned we could. My phone’s display is 2K and I’d at least like my videos bare minimum 720p. Preferably, at least 1080p.

        • Lense Solomon

          I did the same, but most people I ask say that they have no problems. Even on phones with 2k displays. Maybe they are using their phones on wifi. But the minute I turned binge on on to see the difference, it buffered. People rarely complain So I guess it’s working for T-mobile.

    • tony

      thats what analyst said for q3 that subs might slow down.

  • Chops

    Where is my shirt?

    • Plow Rox

      Check your email, they sent you a tracking #, Mine came the day it was promised!

      • Rich

        Don’t think I even gotten an email for the order. What’s the name as a subject line?

        • Julio

          Mine was like from UPS Quantumview

      • Zacamandapio

        no email yet.

    • Bryck

      I got mine last Wednesday.

    • steveb944

      Hah, i completely forgot about my order.

    • Mine arrived today.

    • I spoke with a T-Mobile Tuesday Program rep. and she said that they’re shipping out the “Is it it Tuesday yet?” shirts out first. Once those shirts have been shipped, they’ll move on to the next design. Therefore, if you chose one of the other designs, it’ll be shipped later. You’ll also get an email when your shirt is shipped from “UPS Quantumview”

      • Trevnerdio

        Yeah, that’s the one I got. It’s already arrived.

    • Trevnerdio

      Mine came in same day you posted :D

  • ITALIANNYC

    Tmobile does well. Changes the game. Then becomes a carrier again. 20 phone upgrade fee. 20 dollar HD content fee. Blah blah blah.

    I’m staying with them but their pissing me off

    • Fabian

      No wait for the shills to come after you…

      • Fabian

        *now*

        :)

    • Acdc1a

      How does it make a bit of difference to you? Unless you have to go to the store or have someone hold your hand for an upgrade over the phone, you are exempt from the fees. You can also keep your plan.

      • ITALIANNYC

        To me? It doesn’t affect me because I am grandfathered into my plan. That is not the point. Just because it does not affect me, does not mean it doesn’t towards new customers. If something is carrier, its carrier. Plain and simple. Those two fees are garbage. I’ve been with tmobile 11 years, and I do not want to see them following down the path of verizon and ATT and becoming what they fought hard to change in this industry

        • Acdc1a

          Let’s not kid ourselves. They did it to be different and gain subscribers. They were a for profit corporation regularly losing subscribers and money that now regularly makes money and gains subscribers.

      • AnthonyReyes

        They actually charged me 20 dollars over the phone just to order a phone. I did however say something about it and will have it credited to my bill

    • Zacamandapio

      I can’t remember the last time I went to the store for something. I’ve been using unlocked phones since forever. No issues with biling or other issues. I think that’s one of the benefits of using unlocked GSM phones.

    • George Salcedo

      The LTE is getting really slow as well in the 90706 area and in 90703. 5 years now and no improvement, ticket after ticket yet nothing.

  • Roger Sales

    Approaching 70 Million before the end of the year?

  • steveb944

    Good for them. And thanks for reminding me it’s Tuesday.

    • Alex Wagner

      I remember you mentioning that you missed a recent Tuesday. Glad that this post served as a reminder for this week!

  • Joe

    Tmobile One to the people who’ve been with Tmobile is way overpriced. To people with Verizon or AT&T, they see it as a deal. They don’t know how good the people who already had Tmobile had it. They didn’t switch then because Tmobile’s network was crap compared to theirs but now since Tmobile is catching up, it’s better to switch.

    I see Tmobile somehow screwing with the grandfathered plans because right now we have it *too* good. Bet they will add a “limited data surcharge” for the people who don’t have unlimited and an “unlimited data surcharge” for people who have grandfathered unlimited with binge on turned off.

    • Aaron Davis

      I have a great-great-grandfathered plan that started out as 400 minutes, unlimited text+data, and no hotspot, for $60/mo.

      Later it automatically upgraded to unl. minutes/text/data, with no hotspot

      then it upgraded again to unl minutes/text/data with 5 gig LTE hotspot ( and again to 7 gig hotspot)

      I’m still paying the original $60/mo

      • HawaiiD

        Aaron,back in March I switched to the $150.00 3 lines +4th line free simple choice unlimited +14 GB Hotspot for each line. With my 15% corporate discount my bill is $127.00 before taxes and fees $135.00 after. Having free international data while in Japan with this plan was godsend also free wifi calling back to the states. We all have binge on demand turned off for full HD via Netflix and YouTube. People say 480p looks good?I agree. However, with all of us having big HD screen phones 5.5″ plus each. There imo has a big difference in
        Picture quality when streaming in HD. Lastly, having near 80-100MB average(tops out almost 140MB)Download speeds and 30MB upload is the cherry on top of the Sunday.

  • debra.bonnett

    I usually gain something like 6-8 thousand bucks /month on the internet. For those of you who are ready to finish simple freelance tasks for some h every day from your home and get good income while doing it… Test this work CLCK.RU/A54RG

    dsfs

  • Wow people here just sounds like they want to whine about every little thing. BingeOn is actually pretty good with giving you 480p to 720p streams. Most phones in use are not even 1080p or higher. If you think otherwise, you’re nuts or wildly unrealistic.

    I had VZ and never get 1080p stream unless maybe the middle of the night. Sprint was capping my brother in law at 600k streams. ATT charges you out the butthole per gig.

    Let’s just agree on one thing. $20 per line with Unlimited data and BingeOn is what you pay for just the line in other carriers. Comparing to Tmobile older plans(which I still have), Tmobile One plan is only terrible if you don’t use mobile data much. If you video stream constantly and do lots on the web, the new plan is better. I still have the older plan which cost only $10 per additional line because I don’t spend my time watching videos on my phone. That’s what my TV at home is for. Only 2 users in my 9 lines uses lots of data and they have the $15 upgrade for 6GB and unlimited BingeOn streams.

    If you say that you use your phone for home streaming and internet, you have every right to do it. However, note that it is not in any carrier’s, including Tmo, infrastructure for people to do this. There is not enough bandwidth theoretically and even less so in real world conditions for everyone to use mobile data in place of home internet. At least not at the price people are willing to pay and with technology currently available that can be reasonably deployable en masse.

    If you think Tmo is gouging you, they’re not. Their margins are razor thin or in the red every quarter. It will be that way for years to come. Every carrier can lie in marketing but not accounting.

    All that said, I don’t like Tmobile One plan either because it is not efficient for our usage but it’s really not a bad deal like people here would make you believe. The only thing I can complain about Tmobile One is that it is a bad deal for low data usage people. I wish I kept old simple choice plan for those people. But comparing to what VZ and ATT offer, it’s still a slightly better than average deal.

    • AnthonyReyes

      BingOn does only 480p, you will never get anything higher because they throttle the speed so low only 480p will work. but agree partly with what you are saying. But when John goes on and boast about how no one can do what his network is doing only to limit that said network. Showing his network can’t truly be unlimited like his has been boasting.

  • scruff317

    Lost internet around 210 am eastern time. According to down detector comments, appears to be a nationwide issue.