T-Mobile shares iPhone 7 pricing, talks JUMP! upgrades with iPhone Trade-Up promo

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T-Mobile has been trickling out information about its iPhone 7 launch plans ever since the device was announced yesterday, and that continues with new regarding JUMP! and JUMP! On Demand customers.

T-Mobile has released an iPhone 7 and JUMP!/JOD FAQ that includes details on how customers in those programs can get Apple’s newest phones. Both the iPhone 7 and iPhone 7 Plus can be bought using JUMP! or JUMP! On Demand using the normal program rules. For example, JUMP! customers, you can move to iPhone 7 with trade-in once you’ve paid off 50 percent of your current phone.

Customers in both programs can also pre-order an iPhone 7 starting tomorrow at 12:01 am PT. To do so, you’ll need to call 611, or 1-877-533-2533, or you can visit your friendly neighborhood T-Mobile store when it opens on Sept. 9.

When it comes to pricing, here’s how much JUMP!, JOD, and EIP customers can expect to pay for Apple’s new iPhones:

tmobileiphone7pricing

T-Mobile has also shared some info regarding its iPhone Trade-Up offer and how JUMP! and JOD customers can take part. If you want to trade in your existing iPhone and get a free 32GB iPhone 7, you’ll need to ensure that your current phone is paid off, as that rule is part of the promo.

Finally, if you’re a JUMP! On Demand customer and you want to take advantage of the iPhone Trade-Up offer, you’ll be switched to a 24-month finance agreement. If you want to upgrade and stay on JOD, T-Mo advises that you just upgrade through JOD.

Source: T-Mobile

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  • Dark enV

    $150 and $250 for the plus models? Why can’t you keep it at $100 and $200 and let us decide if we want it rounded out to $30 even a month?

    • David Juarez

      Um because it’s their business model to make money. It’s not picked at random. Plus it’s the premium model. Just like last year with the 6s and other non base models.

      • Dark enV

        Last year it was $100 more for the 64GB and $200 for the 128GB. I’m just saying stay consistent. Not sure what the other carriers are gonna charge yet but if they stick with last year’s models it’ll be $100 and $200 again.

  • Dark enV

    Man to upgrade one of my lines then it really is costing a good bit upfront. Paid $125 to get the phone paid off, now we’ll have to pay another $150 to get the 7 Plus storage upgrade then pay tax, about $52, and then a $20 upgrade fee which means we have to pay $347 to get this promo.

    • FryChickenIsha

      Have you thought about using Apple’s upgrade program?

      • Dark enV

        Thought about it but when you trade in for credit it doesn’t go towards the monthly payments. So for a 128GB 7 Plus you have to pay $41.58 a month which would be $10 more a month than we’re paying now. If they’d allow you to put a down payment on the phone to lower the monthly cost I’d probably do it as we can over $200 for the 6 Plus we just paid off which would then make the monthly payments drop the price to about what we’re paying now.

  • trife

    So in order to get 2 “free” iPhones, I’d have to pony up 1k upfront ($800ish to pay off 2 iPhones + $250 upfront for 128 gig 7 and 7+ on EIP).

    Probably not gonna happen. JoD was fun while it lasted, and I greatly appreciated the monthly bill credit from last year’s iPhone promo. But Apple’s upgrade program is looking more enticing by the second.

    • FryChickenIsha

      I’m thinking the same thing. Probably will pre-order through Apple’s upgrade program. It also includes AppleCare+, just in case you break the phone’s screen, you will only have to pay $29. Which is way cheaper than before.

    • Mark

      I agree. I tweeted John and the reply I got was “No…just another option” I asked what’s the deal with the people you pushed on to JOD last year. Sounds like a bit of a rip. To have to pay the phones off we have now to take advantage of a “free” phone. Also, you can’t Jump and turn in a left over phone to get any type of credit. We’re basically stuck paying full price for the phone.

      I thought it was the other carriers that were supposed to be doing the B.S.

      Although, I do now have unlimited data, which I don’t use anyways, so can I trade one for the other? :-)

      • Fred Sanford

        So, you want to trade in a phone you haven’t actually paid for and get a Free phone? So someone who just got a JOD phone a month ago and has made 1 payment should be able to just give that phone back and get a Free iPhone 7? Does that make sense? C’mon man…

        • Mark

          No, I don’t think that I’m entitled to a free phone year after year. What I think they should do is allow a similar promo for JOD upgrades like they did last year. Where you can switch the phone with the similar size if available and keep making the payments.

          Or if you’re renewing, and have a good history, they should allow you to get any phone with no down payment and allow it to be rolled into the lease. They’re front loading the lease if you want the higher memory.

        • steveb944

          They probably lost so much money with that they had to change it this go around to hardware that was actually paid off.

        • David Juarez

          They are though. If you have jod and you want the base model it’s $0 down for the base 7 . Just like last year. It’s stated in the chart.

        • Mark

          Yes. But if I get the higher memory, and switch a phone after 3 months. Why am I responsible or “punished” for getting the higher memory variant. Roll the down payment into the 18 months and purchase option, and let me pay for it over the term. So if I choose to Jump again in 12 months. Not only did I make the same 12 payments. Now I’m out another couple hundred dollars.

          Thats not how true leases work. You don’t just lease two separate cars and make the payments the same, and if one car is more expensive, demand the buyer make up the difference in a down payment. If your credit is good, you can just pay a higher down payment in which the whole cost is paid for during the lease term.

        • David Juarez

          But that is how leases do work. Usually for cars there is a down payment and when you return the car you are out that money. Yo u don’t get a credit towards another one.

    • Fred Sanford

      The phones are “FREE”, the problem is that you’re trying to “Trade In” something you don’t yet “own”. Try trading in a car that you still owe money on and let me know if the dealer says “Hey, no problem… I’ll pay that off. Oh, and here’s a free car. Oh, please make sure you give us a “10” on the survey!”

      What people have the gumption to complain about these days is simply stunning.

      • trife

        Whoa, settle down there. Where did I say anything about them paying off my phone? I didn’t. So please try again.

        All I’d like to see is a promo for JoD folks. It doesn’t have to be a free phone. It could be a continuation of the promo we’ve been fortunate to have for a year. It could be an upgrade in memory like they did last year. Something.

        I don’t expect them to pay off my lease, so please fall back with your condescending tone.

        • Fred Sanford

          “So in order to get 2 “free” iPhones”…

          I guess I misread your mocking of “Free”… or did I? Nope, I didn’t.

        • trife

          K.

        • David Juarez

          There is a deal. Your are missing reading the article. It may not be dlthe deal you are looking for. But it’s there.

  • Richard Roma

    I’m a little confused. For those of us on existing JOD from last September, do we just hand in the iphone 6s and get upgraded to a an iphone 7 via EIP? Or do we have to pay off the balance of the JOD plus the residual to get the free iphone?

    #ReCarrier1

    • Mark

      I was told you have to pay off the phone to get the trade-in for the $650 credit on EIP. Or you stay the course and pay the down payment for the memory you want, then pay the JOD like normal. The only advantage that I can see with this is that you’re not stuck with a depreciating asset “the phone” and you can easily get it off your hands for a new one without having to try and sell it, trade it, or let it sit in a junk drawer.

      Aside from that, JOD customers are basically left out compared to last year where we can do a jump to the equivalent memory and just make the remaining payments.

      • Richard Roma

        I can’t tell if this is going to be a deal, because for the most of us, we’ll have to pay off a JOD, as if it was an EIP.

        Uncarrier 1 to 10 was good while it lasted.

        • Mark

          It’s not unless you keep the phone for the remaining payments with the monthly credits that are currently being applied. Because T-Mobile will not apply the credits as a lump sum if you want to pay it off now for the 7.

          I’m hoping that there will be enough backlash from the current JOD customers like with TMobileONE and they are forced to change the program to make it a little more fair for everyone.

        • David Juarez

          It says clearly what to do for JOd in the article. You can ether be converted to EIP 24 months or remain on JOD and follow the chart for what you pay.

    • Zach P30

      If you want to take advantage of the free iPhone 7 offer, you have to pay off the balance left on your 6s and then trade it in (which also switches you to an EIP instead of a lease). The other option (and the option I’m choosing) is to simply hand the 6s in and get the 7 $0 down like usual JOD upgrades.

      • stuman19741974 .

        I signed up for the 6s promo a year ago as well. Basically pay $19/mo the past 12 months ($26-$7 monthly credit). So if I do the JOD upgrade, does it reset for another 18 months? Or do I get the new iPhone 7 and just complete the remaining 6 months of payments and the (in my case) $182 buy out?

        • Jeff Stoddard

          It resets to a new 18 month lease. I have to agree with a poster above. Not doing these carrier lease deals anymore. EIP or just the old fashion “save for it”.

        • stuman19741974 .

          Thanks. So it’s absolutely better for me to pay off the remaining $338 to own it outright and then take the special $650 trade-in deal.

          Otherwise, it’s like paying for 1.5 phones over a 30-month period vs 1.0 phones over a 24 month period.

        • Jeff Stoddard

          Yes. If you need to upgrade paying the $338 now is a better deal. Then just stick with them for at least 2 years because if you leave early you then owe the remainder.

          Phones are too expensive! Wish this would be simpler.

        • stuman19741974 .

          “Need” is a subjective term :)

          If anything, in the end (and assuming I get the 128gb model), I will have paid $84 less for the phone (the $7 credits on the 6s for 12 months) vs retail and will have had the most current iPhone (non-“plus” or “SE”) for each of 2 full years. AND a full 12-month standard Apple warranty on each.

          I think that makes it a no-brainer to do the 24-month EIP thing. I mean, keep the 6s for another year (and fully own it in 6 months), but have no standard warranty for it’s 2nd year. OR do a free swap to a brand new 7 that includes a 12-month warranty.

          Duh….

          Only 5 1/2 hours until I can order :)

        • David Juarez

          Question. Why do you need to be on the most current device. You are going to be losing so much money each year by doing what you are doing? But that’s your choice

        • stuman19741974 .

          Typically, I’d agree with you. I was actually set to keep my 6s. But after seeing the T-Mobile deal, how can I pass up trading in a phone that’s worth maybe $450 for effectively $650? It’s a no-cost upgrade (this time) with the benefits I detailed above. Right?

        • Jeff Stoddard

          I’d call them up and pay it off now to own it free and clear so you can. Just my .02, er $338 :)

        • Mark

          Keep in mind that if you pay the remaining balance T-Mobile will not honor however remaining credits you have. Food for thought.

        • David Juarez

          Exactly. If you pay $388 to pay off the remaining in the 6s to just turn around and get the 7 and pay money down. You just lost money. This is also why the lease deal JOD is the worst.

        • dtam

          so add $72. for one of my lines, it would be $371 to buy out the iphone 6s and get a free new one…+$40 in tax

  • trife

    Btw, I think this clearly shows that EIP is a better route to go. There is less red tape with EIP when it comes to getting a new device, IMO. Never again will I do a carrier lease program.

    • Richard Roma

      I’ve been on Jump since the original and the program has been a nightmare. Feels like a huge bait and switch

    • Mark

      I agree! Except for then you’re stuck with a phone that you can hopefully get top-dollar for. With the lease, you have the option to sell it if you think you can get more money than you paid, or give it back and be rid of it.

      They should roll the down payment into the monthly payments for well-qualified buyers so everyone has no down payment. That would make it lucrative. That you’re not paying for the memory ahead of time.

      • kev2684

        True. Lease is a safe bet if you jump Android phones from time to time since they don’t hold value as good as iPhones. I personally do eip since I change phones frequently and I have luck finding trusted buyers. But for those who doesn’t have patience dealing with this leasing isn’t a bad choice, just make sure to fully take advantage of the program and switch as much/smart as possible to justify the cost of leasing.

    • rex2745

      Why is EIP better? Unless you want to keep your phone than by all means but JOD is better to trade your phone up to 3 times every year for a new phone I just brought a 6s plus 6 months ago i want the new iPhone 7 I would have had to pay off my iPhone to buy a new phone with my JOD plan im gonna just go trade it in for a new one easy as that

  • Zach Mauch

    Hey Alex, can you reach out to Tmobile and ensure that you don’t have to switch to TmobileOne Plan to get the iPhone 7 trade in deal? Sounds like there are several reps and store employees saying you do. I would like to know for sure.

    • Dark enV

      When I called in earlier to inquire about upgrading one of my lines the rep never once said we would have to switch our plan to T-Mobile One to upgrade the line. If that’s the case I’m going to be very upset

  • Michael Daley

    Anyone have info as to whether they’re going to do any promotions for people with Samsung Galaxy phones?

    • Fred Sanford

      Ask BlackBerry. :)

  • steveb944

    So JOD customers are SOL this time around pretty much.
    No incentive to switch if they still owe a lot to get that new ‘fully paid’ phone.

    • David Juarez

      No you don’t understand how JOD works. On jod you are leasing the device. You can jump 3 times a year. Yes you ha e to pay whatever down payment for higher storage. I’ve had jod in the past. I’ve jumped literally the next day after getting a home it’s not ideal but you can up to 3 times. Plus that is what jod is. It’s a lease.

      • steveb944

        I don’t think you know that I’m referring to the offer from last year for the iPhone for people on JOD…

        And I don’t think you know how it works, that was the old plan, now you need to have 50% paid I believe.

        • sholt21

          JOD doesn’t have the 50% requirement.

        • David Juarez

          Exactly. Hence your and others on here are confused which is why I created a log post explaining it below somewhere. Only with jump 2 do you need to pay off half the phone.

  • Fred Sanford

    What this deal means is that T-Mobile is essentially offering to buy your used iPhone for 650 bucks in the form of an iPhone 7 32GB. However, yes, you do actually have to “own” the phone you’re trading in. If you still owe T-Mobile money for that phone, they can’t just “forget” that you owe them money, AND give you a free phone. If you think you can get 650 bucks or more for your used iPhone, you should consider that offer and take that person’s money before they sober up.

  • taron19119

    Can u do EIP with one payment left to go on your current device

    • lomsha

      I’ve done eip with 12 months left on a current device.

      • David Juarez

        Yes they will let you but as long as you are okay with multiple EIPs on your account. It adds up. But if you want the promotion you need to have our device paid in full. You can always do an EIP on its own for the full price of the ip7 but I’d say that’s I’ll advised.

        • lomsha

          Yea I’m just answering his basic question which is, is it doable.

        • taron19119

          I what to put down the 120 and not have to put 500 down because i have 1 payment left on my current equipment installment plan

    • Denaaaa

      Dude it’s one payment, pay it off before the end of the day and be done with it.

  • JOD Option…

    Alex (TmoNews), simply awesome and thank you for the information, especially about the JOD option!

  • Richard Roma

    I was running the numbers, for anyone who is going to purchase next years (2017) iphone too, it may be cheaper to stay on JOD.

    Basically, from Sept 2015, with a jump to the iphone 7, I will have paid $894 by Sept 2017. Add another $340 to buy out the iphone 7+ in 2017, comes out to $1234.

    If I was to buy out my 6s+ 64gb and purchase an Iphone 7+ 128gb via EIP, I will have paid $1078. Then to purchase a new Iphone in Sept 17, I will have to pay $314 to cover the balance of the 7+. Basically, it will end up being $1443.

    Unless my math is off…

    • High Technology

      I think your math is off — if you got the 16GB iPhone in September 2015, you’ve paid $15 x 12 months (assuming you got the $12 x 12 months of credits) = $180 thus far. Yes, your buy-out is about $327 (remaining 6 months x $27 + $165 or so residual value). So your total out of pocket is about $502. You can then trade that in for a 32GB iPhone 7 on EIP and your monthly payment will be only the tax ($27 + tax – $27 credit).

      So for $502, you’ve had an iPhone 6S for 12 months and an iPhone 7 for 24 months that you will own at the end of the 24-months from now (September 2018). Basically, you paid for the 6S except the $144 in credits you got.(the is a few dollar rounding error as I am not tracking the cents on the payments).

      If you want to compare the figures one year from today you’d pay $90 for the last 6 payments to keep the 6S for 6 months and then buy it out for $165, so that’s $255 in future payments + the $180 you paid already = $435. You’d own a 2-year old 6S as the time.
      The difference is about $70, which is the 6 months of credits that you give up in exchange for the 7.
      The big “IF” is that you stay with T-Mobile for 2 years. Presumably the math on the new promo will give a ~$300 trade in for the 6S, and then finance $15/month x 24 months = $360. So the payments will be $15, as otherwise they would be cheating the customer if you left T-Mobile (I think the state banking laws would require something like this).

  • Matt

    The iphone 7 is a downgrade.

    • Fred Sanford

      From an iPhone SE? I agree. That’s what I’m carrying. I do dig cameras though… that’s why I’m looking.

  • phonei

    iPhone 7 is not worth the upgrade with current deals.
    It was just announced yesterday. Wait couple of months for the hupla to cool off, you will see better deals.

  • Daniel Darnell

    I feel like T-Mobile is screwing us JOD customers this time. When I got the iPhone 6 I was getting a $12 a month credit making it only $15 a month. When I traded up to the 6s the same promotion applied and I was still paying the same monthly charge. However with this when/if I trade up I’m gonna have to turn my 6s in and pay the $27 a month charge. That’s very disappointing and T-Mobile really seems to be screwing us JOD customers over this time.

    • David Juarez

      You have to look at the original offer and see if there are limited term and conditions.

    • Phatzub

      This right here. I have the same deal as you. We’re on a business account and have 7 iPhones 6s and 7 IPhones 6s+, all JOD. For each of the 6s, we pay a $16 monthly fee and for the 6s+, we pay $19 a month. This is due to the bill credits we get that reduces the amount basically. Now, if all 14 of us want the IPhone 7, we essentially have to pay $10 more a phone, which is $140 more a month and $1400 a year.

      This is disgusting what Tmobile has done to us. Their represented misinformed us when we signed up. I asked if we could continue to do this promotion for times to come each year for every new iPhone. I was told that we can. Now, they want me to fork over $140 more a month!

      • Daniel Darnell

        Well technically it was a promotion when T-Mobile offered that on the 6 moving to the 6s so they don’t have to offer it but I feel like they should. It’s just the right thing to do for customers. I’ve been a T-Mobile customer for over three years now and pay $160 a month total for multiple lines so yeah I think I should get the same promo as last time and not pay any extra.

  • Benton Hoang

    Which plans does this work with? I have the $30 a month 5 gb and 100 min prepaid. Will I have to switch to make this work? In the fine print it says qualifying plans but then does not elaborate.

    • David Juarez

      Prepaid is it’s own beast. I’d call or go into a store.

  • OZ

    I am on the legacy $100 bucks for 4 lines simple plan, and $20 unlimited LTE on 2 lines. Add a line for $10 (got 6 lines + 2 tablets + 1 wearable). Can anyone confirm that I will be able to keep this plan if I trade in my paid off iPhone 6 16 GB?

    • David Juarez

      Yes. For the thousandth time yes. There is no confirmation on any site that says so. If you hear it from a rep they are confused or trying to upsell you the new plan.

      • OZ

        I just preordered 2 iPhone 7s. No change on plan.

  • David Juarez

    I keep seeing the same confusion and try to clear it. JOD and EIP are two different things. If you have EIP you are on jump 1 or jump 2. Jump 1 is the original program that allowed 2 upgrades in a year no matter how much you owed on the phone. Jump 2 is the one allowing you to jump anytime you want as long as you have paid of at least half the phone balance. jOD is jump on demand. This is a lease program. You lease the phone on this program for 18 months and can upgrade 3 times a year. It doesn’t matter if you owe anything because the lease starts over. Usually there is no down payment for jod devices but iPhones are different. Base has always been 0$ down and it then goes up to $99 and 199.99 depending on the higher storage.
    Now this is where people get confused. If you compare the info I have to this deal. It’s clear. You HAVE to have your phone paid in in full if you are on one of the EIP programs I mentioned. It still is possible to be on EIP and not on jump. But most people are on some form of jump. So if you have a paid off phone and want the base it’s free. Anything else refer to the chart andyoullll see the down payment. If you are on JOD please read the JOD section above. You’ll be switched to either an EIP ola. For 24 months or you can stay on JOD leasing options. It’s not hard. Just have to think about where you fit in the scenario. But JOD is not EIP.

    • JOD FTW!

      By far, JOD is a winner. It’s like getting 2 years of worth for 2 different iPhones for the price of one. I paid $358 for 10 months ($7 promo and $99 down payment included) and now going for i7+ $149.99+tax for ($28+tax) 12 months = $522. $358 (2015-2016) + $522 (2016-2017) = $880 that’s 2 iPhones in 2 years folks. $940.69 is for one i7+. Saved me $60.69! JOD is the best route. No need to sell your phone! That’s my journey. Hope this help everyone! Getting my hands on the jet black 128GB FTW!

      • David Juarez

        Just want to add that it’s a lease. If you are an upgrader and never want to keep a device then this is worth it. If you keep devices and don’t upgrade often their EIP is better. With EIP you can make extra payments to pay it down faster. With JOD you can’t make extra payments. It’s either pay it all off or jump to something cheaper

  • Denaaaa

    Just want to make sure I’m reading this correctly. If you’re EIP and want a 7plus 32 gb you don’t have to put any money down? I thought it was 120$ down?

    • David Juarez

      Did you read the chart. The plus model has a down payment

      • Denaaaa

        I did read the chart and it says 0$ down for a 7plus 32 gb and that’s why I asked, because I was always under the impression you had to put money down on the 7plus

        • David Juarez

          Sorry I was wrong. I was reading it across and then the chart from earlier todat

        • Denaaaa

          That’s ok, I just wanted to make sure I was reading it correctly this way I know what to expect when trying to get one :)

        • Khumphan Amaratana

          It’s $120 if you want to do the free iPhone 7 trade in offer. It’s $0 down if you are doing by JUMP and pay monthly

        • Mark Klum

          Don’t be fooled you do have to put money down just not on the phone taxes on the other hand are another thing. I’m not sure where you are but in New Jersey 0$ down at tmo comes out to about 50-60$ in taxes

        • Roger Sales

          I paid 82 in taxes on my 7 plus.(128)

        • RealShit

          true, gotta know your state’s sales tax percentage. a disgusting 8.87% here in NY.

  • taron19119

    Can u do EIP with one payment left to go on your current device

    • David Juarez

      You can but can’t get the deal. The deal rules are you have to have it paid off.

      • taron19119

        I can’t get the deal i have a note 4 this is going to be my first iPhone

        • David Juarez

          Oh it’s iPhone only. If you have another device and are on jump you can make the extra payment and use your jump. Different scenario thoug

        • taron19119

          No im looking to just do equipment installment plan no trading in any type of phone but i have one more payment left on my note 4 phone

        • David Juarez

          Then they will let you do another EIP

  • taron19119

    Where do u preorder at online or call customer care

    • David Juarez

      Over the phone or at a store.

      • taron19119

        Ok 3.01 am here i come

  • Khumphan Amaratana

    I’m just gonna call 15 minutes ahead. Last year I called and was on hold for 45 minutes …lord

  • MattPortland

    So I can’t preorder online? I hate talking to people.

    • MattPortland

      Oh and when does the phone ship?

      • MattPortland

        Never mind. Ordered.

  • stuman19741974 .

    http://www.t-mobile.com/offer/apple-iphone-deals.html

    Per this link, seems like you should be able to order via online or telephone.

  • Mark

    Sprints iPhone Forever is looking better than JOD. It has better leasing terms. Don’t have to be punished by making a down payment every single Jump just cause I need more memory. You get prorated for the length of time you had the phone.

    • RealShit

      yeah but sprint service fuckin sucks

      • It really is bad. If it’s was just data they are faster than anyone. But damn, missed texts and calls. There’s a reason it’s so cheap.

  • Myphone007

    If I have an Iphone 6S Plus 16gb that I have $374.99 left on EIP. Am I best to pay it off right now and do the trade in for 32gb 7 Plus for $120?

    In addition, my screen is cracked, I figured I could just go to a local place to replace it before sending it in.

    Also, I seem to jump every time a new Iphone comes out.
    Thoughts?

  • Dean Smith

    How can I find out what my installment plan on 6S plus is on my tmobile account? Is there a way to know whether mine is JOD or Jump or anything else? I forgot what I chose last year. i am paying i think $30 or so monthly. thanks

    • taron19119

      Yeah use the t-mobile app

  • AS

    Ordering via website thus far has been terrible. I got to the iPhone 7 product page, selected a color and storage capacity, then clicked the button to upgrade. Took me to my account page to select a line to upgrade, then it just takes me back to a list of phones to upgrade to which DOESN’T include the iPhone 7. The list of devices doesn’t even include ANY iOS devices at all, just Android.

    I’m otherwise on hold on the phone to place an order right now and who the heck knows how long I’ll be on hold.

    This, unfortunately, is going as well as I thought it would.

    • KingCobra

      Happens every year it seems. T-Mobile obviously isn’t using their money to upgrade their damn servers. By comparison the Apple website is working fine.

      • FryChickenIsha

        I was on the Apple Website at exactly 12AM, by 12:10AM, the page still did not let me go through. The app worked for me.

        • Dark enV

          Yeah I ordered mine through the Apple Store app. Took about 2 min with ApplePay

    • Roger Sales

      ……you know you can call them, right? thats what I did. phones coming by the 19th.

    • Jack Devainy

      This happens every year. I am on hold now with a rep since you cant order from the web site and the rep is saying they are having system issues (been on hold for 30 minutes thus far). What a joke! I have JOD. I went online and tried for new service and had no problem getting as far as the credit check. Way to put the screws to the JOD/loyal T-Mobiler’s A G A I N.

      • MinnesotaMatt

        they couldn’t process JOD for me. They had to structure it as a EIP.

    • AS

      Got through by phone, spent about 30 mins on hold, but I got a really energetic and polite service representative that helped me get two iPhones ordered.

      It’s unfortunate the online experience is still lacking, but at least the people on the phone are awesome!

  • FryChickenIsha

    I tried to order through the T-Mobile website, I had no luck. It kept loading after clicking on pre-order. I went on Apple’s website and no luck either. Downloaded the Apple Store app, I ordered two iPhone 7 Plus 256GB Jet Black, and Black.

  • Josh

    Preordered 7 plus Jet Black. 256gb. Stated I should get opening weekend or following week. No rush.

  • Roger Sales

    The deal isn’t as good as advertised on the higher end, in case anyone was wondering. T-Mobile is only giving me 20$ credits on my 128 7 Plus according to rep(so I’m paying 10 a month + down payment.)

  • ImHomeNow

    Ordered. Rep said I was her first call at 2:56am eastern. 256gb jet black. 334.00 down. Zero monthly. Delivery on launch.

    • ImHomeNow

      Signed EIP while on the phone with her. She made sure the order processed!

  • Myphone007

    I connected at 2:55 with an agent and at 3:00 the system allowed orders. I have 5 orders and it took 47 mins for the first to be completed. Now waiting 57 mins later for the 2nd one to be entered in.. It looks like it will take 4+ hours for 5 phones. What’s worse is for JOD you have to call in. #PROCESS_STINKS

    • jeffy

      I couldnt even get the JOD order in. :(

    • Roger Sales

      First order only took me about 15 minutes. was off the phone with 2 orders by :30

      • Myphone007

        You must live near T-mobile’s data center then. :)

        • Roger Sales

          if they’re in Hudson County,NJ or NYC, then yes.

  • jeffy

    HAVING JOD ISSUES!! Like the past three years.

    • taron19119

      I was told it is a 4 hour wait to just get a rep

      • Myphone007

        Good news is the phone lines haven’t cut me off yet! T-mobile doing something right now? NOT

        • taron19119

          Im calling to get my order fixed they messed my order up i wanna the 7 plus they get me the regular 7

        • Myphone007

          How did you find that out? I haven’t received any EIP yet for the first order supposedly completed at 3:47 AM EST?

        • taron19119

          The price did not add up 2 me its too cheap so i called and said i need technical support and Technical Support was able to tell me I have an iPhone 7 not 7 Plus on order

  • Tom

    Took an hour by phone, but ordered two 256GB 7+s using JOD.

  • Dean Smith

    Help here please:i logged in and clicked on upgrade but i don’t see any iphones to select any where, all androids.

    i found this on my account

    JUMP! On Demand Lease Details

    MONTHLY JUMP! LEASE PAYMENT* ‘includes estimated taxes’ SUM OF REMAINING JUMP!LEASE PAYMENTS

    APL IPHONE 6S PLUS 64G GLD EXCH $30.00 monthly remaining balance $210.00

    So what’s my option for the iphone 7 128gb, How much if i will have to pay?

    Thanks

    • High Technology

      For no more payments under the free iPhone promo: Probably $500, which is $210 remaining lease payments + approx $190 buyout (so $400 to own current phone), plus $100 for down payment on 128GB iPhone 7 (4.7 inch).

      If you want larger screen size (you said 7, not 7+ so adding this for completeness in case I misunderstood), add another $120 up front.

      If you want stay on Jump,then it’s $100 up front for the memory upgrade, and then $27/month for the new phone (i.e. No promo and total payments of $649 in addition to down payment).

      Total cost is $350 cheaper to go with EIP, but you lose jump on demand option.

  • Myphone007

    This is where they fail. Last launch they manually took orders and time stamped them. Now if your agent has a problem you are SOL and every second lose your spot in line for staying up all night to order!

  • Epic fail

    First order 15 mins next order still on the phone smh.

  • Joe

    Just got off the phone and they wanted me to pay off my device and not use my JUMP 1 plan… When I had them go ahead and use my JUMP plan anyway, the JUMP system was suddenly down and they said they could try to reprocess my order later in the day if I wanted but there was nothing they could do right now? 2nd year in a row with a horrible pre order experience

  • Evelyn Rosado

    Was on the phone at 3 this morning to preorder using my JOD and the system was so overloaded that the system “crashed”. called at 4:45 and still the same. I was advised to place order on line(which I can’t with JOD), use the app (which has no option for orders) or to go into a store. Seems to me the store will have the same problem. TMO has to fix the issues with orders. System crashes are unacceptable when a company has gone through this over the past several pre-order events.

  • Evelyn Rosado

    Just an update I was able to place the order about 3 minutes ago. Got my new JOD lease and returned it. Was stated a shipping date of 9/19-26.

  • How does the trade-in option work!? I can’t find details ANYWHERE? I want to trade in my paid off iPhone 6 Plus to get the 32GB iPhone 7 Plus for $120!

    I already ordered the phone at 3am this morning.

    Does anyone have any idea how this process is supposed to work?

    • david

      u recieve the iphone 7 plus 32gb. send in or turn into the tmo store u’re current iphone 6 plus. u pay $120+tax (tax is calculated from the full price of iphone 7 plus around $750) upfront. than u pay a monthly payment for the remaining iphone 7 plus for 24 months or until it is paid off.

      so basically, iPhone 6 plus 32gb + $120 does NOT equal a free iPhone 7 plus. u basically get a iphone 7 plus at a discounted price.

      EDIT: so i talked to Tmobile CS and they said that the $120 is actually spread across 24 months and do not have to pay upfront as the previous CS i talked has said to me. so iphone 6 plus + $120 does equal iphone 7 plus 32gb until further notice.

  • Ceefu

    Well, looks like I’m waiting. My JOD promo credits have me paying just over $28 a month in lease payments *total* for 16gb and 64gb 6s’. I’d be doubling my JOD payments plus paying the $100 up front to swap out for new 32gb/128gb 7’s.

    Guess I’ll just wait for the 7S :)

  • Richard Roma

    I still cannot believe why there is zero love for JOD. Between EIP and JOD, JOD customers who are leasing ironically pay more upfront over 12 months and pay off the handset within 18 months.

    • skywalkr2

      JOD is great, but TMO doesn’t want anyone to get it anymore.

  • M H

    Just going to post my experience here… Actually mines was much smoother than last year! ..first I called the before 9 am support which is the worst one because they are outsourced overseas and clueless! They didn’t understand JOD at all! So next after 9am I when to the t mobile app and sent a message there, reached someone in country who understood JOD and took care of me very well…handled everything in chat then called me to get my CC number, verified my shipping address, read over the terms and conditions also told me that this time all JOD exchange phones has to be returned to any T mobile retailer store in which you will be no longer responsible for damages after the store has it! Also note there’s no 20.00 fee for JOD customers, free overnight shipping!

  • Jamie

    I have the original jump program. Was able to pre order via the web at 6am launch day. took all of 5 mins including esign for eip Have tracking