Samsung says 500,000 Galaxy Note 7 replacements have arrived in the US

samsunggalaxynote7pair

If you’ve got a Galaxy Note 7 that you’re waiting to exchange, you should be able to get your replacement tomorrow.

Samsung has announced that 500,000 replacement Galaxy Note 7 devices have arrived in the US and that they’ll be available at carriers and retailers by tomorrow, Sept. 21. You might be able to get one today, though, as TmoNews reader ALL_MEDIA215 got a replacement Note 7 today, complete with a square on its label to identify that it’s a safe unit.

tmobilenote7replacement

Samsung also confirmed today that it will push a software update to these safe Galaxy Note 7 devices that’ll help identify them. The update will change the battery icon from white to green, and you should be able to see that green battery icon in a few different places in the user interface.

galaxynote7greenbatteryicon

If you’ve still got one of the potentially dangerous Note 7 units, you’ll be getting a software update, too. This update will add a Safety Recall Notice prompt to the Note 7 that’ll urge users to power down their phone and give instructions on how to begin the exchange process. This alert will appear every time that the Note 7 is powered on and when it’s charging.

galaxynote7safetyrecallnotice

If you’ve got a potentially dangerous Note 7, you can visit your local T-Mobile store tomorrow to get it exchanged or you can call 1-866-319-2225 to get the exchange process started that way.

Thanks, ALL_MEDIA215!

Source: Samsung

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  • RustyShackleford716

    Use Ad-blockers my friend

    • Captain Insano

      I use Adguard

      • maanshu

        Use uBlock or ABP on chrome. Works like a charm.

  • Christian Flores

    wait till tommorrow for the official exchange. i was getting mine processed and it was a disaster. the couldnt add the new note 7 to my account because i surpassed my eip limit, due to the fact that i had a loaner and my note7 still in my account and they couldnt remove it even after they processed the old and laoner returns. so now im basically stuck without a phone.

    • keepitreal25

      Yes because if you wait for The official exchange you can bring your temp phone back for The replacement note 7

  • T Redd

    I returned my note 7 for a refund. Will i be able to buy one?

    • Jose

      I’m curious about this aswell can someone who returned theirs for a refund provide some information

      • Common sense

        I was on the same boat as I returned mine and never asked for a loaner. I got clarification from T-Mobile via Twitter that it would be available to all Wed 9/21. I wish I could post a screenshot on here.

        • Prode

          Sorry is this not right. T-Mobile said to only exchange with ppl that have a Note 7 already and want to switch it out. There is no selling of the note 7 until TMO says so. If a rep or store sells it then they are breaking the policy TMO has setup for the store.

        • Stephen

          I believe it’s also a Samsung policy.

    • samsung freud

      Yes, I spoke to several store managers awhile ago and they assured me that
      tomorrow they’ll be available for sale.
      I’ll be in line for one.
      Some of the stores received them today, but tomorrow is the official day for
      them to go on sale.
      I tried to tell them that it is tomorrow on the other side of the planet, but
      they wouldn’t budge.

      • jonathan3579

        If they’re selling them then they are going directly against what T-Mobile is telling them to do. The memo they’ve been given explicitly states the models they’re receiving are not for sale and are only replacements for those who already own the device.

        • noh1bvisas

          i stopped in a tmo store today to ask about the v20 (there’s one next to my gym). i was told that they have the replacements in the back but are not giving them out yet. he said sales for new buyers would be 10/21.

          they knew nothing about the v20.

        • jonathan3579

          That’s true! Nobody was supposed to be getting devices today. We actually started getting devices yesterday and stock will be limited. (About 5 to a maximum of around 20 per store.)

        • Stephen

          I called one of my local stores and they said they get 5 blue and 2 black. Sadly, they wouldn’t put my name on 2 of the blues.

        • JTrip

          I was considering the Note 7 but I’m concerned that I’ll just get someone’s old phone with a new battery.

        • Stephen

          They can’t take a used phone and sell it as new. Phones where the battery has been replaced will likely be sold as manufacturer refurbs.

        • samsung freud

          If that’s the official line that T-mobile is taking, I certainly hope they go against it.

        • Stephen

          I hope they hold off on new sales. It’s going to be tough to get replacements and people who already have the phones need to be taken care of first. Now no new sales until October 21st, seems a bit long.

        • jonathan3579

          That’s very selfish thinking.

      • T Redd

        They wouldn’t sell me one. I should’ve held on to my original and waited.

    • J.J.

      My local store only had replacements yesterday no new sales yet

  • Philip

    Samsung please do a buy1G1 free sale or some other promo. I want to get the Note 7. Thanks.

    • noh1bvisas

      it hasn’t been announced what is going to happen to the phones getting returned. there may be some bargains on refurbished ones if they go that route.

      • Fabian

        I just imagine poor workers trying to dissasemble the phones to get to the batteries.

        • gmo8492

          The process is almost completely automated. There is a machine that heats the back panel and removes it. All the worker has to do is unscrew the frame and replace the battery.

      • Acdc1a

        I’d be up for a 1/2 priced refurb.

  • Captain Insano

    Adguard works very well for me

  • noh1bvisas

    anyone else notice the date on the box? 9/3/2016

    • superg05

      all they did was change the batteries likely

      • noh1bvisas

        if they did do that, it would be “refurbished”, not “new” in my book.

        • superg05

          unless it left the manufacture and was in consumer hands and was returned not really my old box says 08/12/2016

        • superg05

          it could also be something as simple as they not updating the box info

    • Fabian

      It says “Made in China”, maybe these batch are the safe ones that were been produced in China with the Chinese batteries for the Chinese market.

      • #Broken EMMAtaining The Boss!

        My old Note 7 said Made in China as well, but Sammy still advised I return it.

      • Eliú Durán Jr

        All Tmo’s Note7 were made in China, but with the defective batt…

    • calcu007

      It is the manufacturing date. It had noting to do with available or release date.

      • noh1bvisas

        to clarify my point, if they have had these sitting around since 9/3, why has it taken so long to issue replacements?

        • Acdc1a

          Because the government got involved.

        • Fabian

          Obama’s fault. Good one.

        • Acdc1a

          Has anyone told you recently you’re an idiot?

        • Fabian

          Nope.

        • Acdc1a

          You’re an idiot. Fixed.

        • Fabian

          Then could you explain to me, as if I were an idiot, how this mess is the government’s fault?

          T-Mobile knew the replacements were going to be by today the 21 and Samsung was right on schedule.

          Or maybe you’re blaming government for the exploding batteries, I don’t know, I’m the idiot here, or at least that’s what you said.

        • calcu007

          They need to made plenty inventory before ship it

        • Fabian

          Sitting around at the corner of a container at the bottom of a ship in the middle of the ocean on the other side of the planet?

          At least drewski says daipers and we know he’s having fun with us.

          ;)

        • noh1bvisas

          at $850 a pop, they should be able to use overnight shipping

        • Fabian

          If they are going to resume sales in one month. I think they are doing all they can with the replacements.

        • noh1bvisas

          sprint and verizon are resuming sales today.

        • Marie Olson

          You are an excellent candidate for an iPhone do yourself a favor get 1 of those since you are so unhappy with their replacement policy

        • Marie Olson

          Omg that is the build date, they are made in China then they have to fill shipping containers

        • noh1bvisas

          overnight shipping, as i already posted.

  • thatphonefreak

    I did not get a loaner because I had a spare phone to get me by until I could do a straight swap for another Note 7. I called around some local stores and found one who said they could do it today and had the exact color and all that. I get there and am told that because I am not on some special list I cannot do the swap. Funny, the attractive chick at the next register was not told the same thing. They were processing hers. Before I even left the parking lot I had customer service on the phone (the 844 number from the recall page). She was very nice but had no good answer for what just happened. She told me the only thing she could do was process the exchange but that the phone had to be shipped overnight directly to the closest store. I hope she didn’t think I didn’t notice her slipping in “at the latest it will be there on Thursday”. Whatever! @tmobile dropped the ball. Just another example of their service and appreciation of a customer for 10 years continues to go straight down the crapper!! I just want my new safe phone and no more run around.

    • Fabian

      I always wondered why T-Mobile won various customer satisfaction awards when their inexperienced employers come and go, and the push from above is to sell, sell and upgrade. Maybe it’s because the other carriers are even worse.

    • Thomas C Montano

      I’ve been a TMo customer since the VoiceStream days. T-Mobile will make it right if you hold them accountable. I spoke to loyalty about my S7 Edges and ended up getting a BOGO on the Note 7s for it, 2 Tab Es (free as a bird), and some substantial credits. Stand your ground and remind them it’s loyal customers that have built their empire.

  • steadymobb

    People keep us posted with your findings! Hoping the store around me will have some in my color when I get off work.

  • Drey

    They better have them in blue at my stores if not im going back to iphone 6s plus

    • Thomas C Montano

      They are shipping more blues than anything else.

  • J.J.

    My experience…Went in to T-Mobile yesterday just to turn it in since cs already shipped me a loaner. 45mins wait later They informed me they had some new ones in. I was happy they were in upset i was never notified. Swapped it out which was a pain since the rep said the computer was not letting him do it and tried to charge me $21 for a sim kit. After and hour at the store i finally got out with my new note and now need to return my loaner through cs. Now i wait and anticipate my completely destroyed bill which I’m sure i will be on cs for an hour trying to sort this mess.

    • #Broken EMMAtaining The Boss!

      My bill is -$696 and it’s been that way ever since Friday when I returned Note 7 and got iPhone 7. I may call tomorrow if it’s not fixed since Friday is my bill due date.

      • Corey Jalette

        Negative means they credited your account! That’s a good thing.

      • Corey Jalette

        I’d just go into your store and ask to make sure it’s a credit to the account. But the same happened to me a few weeks ago.

      • J.J.

        Ugh here it comes

  • Jose M

    I still don’t see it available online. Smh, should have kept it until now. Anyways, back to this Note 4.

    • Corey Jalette

      It was up last night still saying out of stock. But now it’s not even up there anymore. They said next month they would resume sales to everyone. But starting today people can get their replacements, or should be able to.

      • Jose M

        cool, thanks for the heads up!

    • Acdc1a

      At least if there were a battery problem on the Note 4 all Samsung would have had to do is drop ship some batteries. Maybe, just maybe they’ll go back to user replaceable batteries.

  • John

    T-Mobile store won’t let me exchange. States they have them in stock but are told not to give them out.

    • Acdc1a

      I’d get the district manager on the phone and tell him/her that you’re going to hold them personally liable if you burn down your house because of the phone. You’ll get it exchanged very quickly.

    • Had the same situation, in the end… they exchanged my phone… not sure why honestly.

      • John

        I had to call customer service up and order a new note 7 that was designated specifically for me and it would be shipped to the store within 2 business days. They said the stock the store has now is for new sales. Smh.

        • steadymobb

          The stock the store has is for new sales? That doesn’t even make sense

        • John

          That’s what I was told. I feel like between store level employees and CS the communication is terrible. No one is ever on the same page. Customers are told one thing and employees another. When I finally ordered my replacement phone the rep said when your new phone arrives in store just bring in your old phone for a “seamless” transaction. In my head I’m thinking there is no such thing as seamless with T-Mobile lately.

        • noh1bvisas

          did you try calling 611 from the store? the squeaky wheel gets the grease.

        • John

          611 did speak to someone at the store and she told the rep at 611 the same thing. They weren’t allowed to give them out. That’s when the rep at 611 transfered me to someone that let me place an order for the replacement phone to be shipped to the store.

        • bluemoon737

          Well that all depends on the store. If it is a corporate store then yes, I have to believe they have to follow T-Mobile’s directive of replacements only. If the store is a franchise then they can make their own rules I suppose.

        • That makes ZERO sense, it’s not supposed to be for sale until phones that explode have been replaced. New sales are supposed to resume in October.

        • steadymobb

          I just tweeted official tmobile and they responded sayng 100% you can take it in to the store to replace. The person you talked to must’ve been an idiot.

        • There was an email this morning telling them not to swap phones I was told, not sure why the ended up swapping mine out, but I’m not complaining.

        • George Salcedo

          A majority of T-Mobile employees around where I live are complete morons.

    • Stephen

      Glad I’m not the only one having a problem. We are supposed to be able to exchange devices today and I’m getting the run around.

    • samsung freud

      Odd, I saw two people returning theirs just an hour ago and I bought a blue one to replace the 7 I returned a week and half ago.
      Call the customer care line with the store number and let them know whats happening

  • Fabian

    This article is about what Samsung said, that a certain of phones have arrived, I think people should wait for what T-Mobile is going to say. I think they have to prepare and communicate employees on what to do, etc.

    • Stephen

      They have already said devices will be available starting today. They just aren’t releasing them. https://explore.t-mobile.com/samsung-galaxy-note7-recall

      • zp

        They are not available in Los Angeles.

    • John

      T-Mobile website states that you can go into retail store on 21st to exchange. It has said this for a few days now.

      • Fabian

        Then I guess T-Mobile is the problem, not Samsung, for not being prepared to start the exchanges.

    • Thomas Stinson

      I got my replacement phone yesterday 9/20/16

  • WT

    Whoever got their Note 7 replaced did you have to bring everything with box and all the stuff that came with the phone? Cuz 611 CS told me I can just get the phone replaced but when I called the nearest store they told me I have to bring everything like the way I bought it and also they said they only got Black and Silver.

    • Thomas Stinson

      No the only thing I had was the phone itself.

      • WT

        Did they give you the box with black dot on the label and chargers and earphone?

    • samsung freud

      I’m not sure if this applies, I turned my 7 in for a refund and took everything to the
      store, including the outer shipping box with the UPS label.
      I just ran down to a store that had one and bought one, a lady who was there
      before me only had the phone without the box and she was able to obtain
      the replacement.

      • T Redd

        They let you buy a new 1?

    • Pamela Barnwell

      Well my stores in Ohio only have black and blue phones. Where are the silver ones????

      • steadymobb

        Annoying, right? I’m going to try a few more times by calling in and if they don’t have the color I initially had and PAID for – I’ll return it.

      • WT

        storse in Philly

    • Kara

      Nope, just brought the phone. Even left the pen at home to keep as a spare.

  • JJCommonSense

    The store will try to tell u that u need to bring everything back but u dont have to. Im in the store right now and theyll take it back with just the phone… (cause im keeping my SPen… cost for my inconvenience)

  • JJCommonSense

    Also, one of the stores I went to (the first one) they had them but couldnt scan them into inventory or some stupid shyt.. i put my name on the list and went to another store and am getting it done… My issue is with them returning this S7 Edge loaner…. did anybody claim their free gifts (s) with their loaner? I got $10 from Samsung Pay, a $5 dunkin giftcard, and theyre sending me a Gear VR…. now with the new note, I’m gonna claim whatever new device promos they they are giving now lol

    • LUZ TORRES

      Hi. Can you send in for a second promotion?

      • JJCommonSense

        Sure can! and I did lol

        • LUZ TORRES

          Great. Thanks!

  • Mike Simon

    Got mine switched from loaner to Note 7. The store was packed, only had two people working, took and 1hr 45 min and all they had was 7 of them in stock. I got lucky.

    • zp

      Any scratches on the new one?

      • Mike Simon

        No scratches at all. Why would there be? These are new phones, not refurbs.

        • zp

          Multiple folks reported that their new ones were scratched.

        • Mike Simon

          Interesting. In all the boards, blogs and comments I have been reading on the Note 7 you are the only one I have seen bring that up.

        • zp

          Find “Pedro the Realtor” on this post. 2 people have scratched phones.

        • Mike Simon

          Nah

        • zp

          Yah

  • Nick

    I switched mine… was a 3 hour process at a T-Mobile Store. There is a 31! step process they have to follow for Jump on Demand customers. Pack a lunch, cause you’re gonna be there a while.

    • Stephen

      Mine literally took 15 minutes. They just exchanged the phones and updated the IMEI on the JOD Lease to the new device.

      • rjgreen3

        I had to have a phone sent to a store with my name on it. I was told I couldn’t just walk into a store to exchange phones. This has become one big pain in the A$$! I can’t get my new phone until maybe the 24th.

      • Nick

        I’m jealous

    • zp

      Any scratches on the phone?

  • Joshua Lance

    Went to a store in the mall at around 11:15 and there were multiple people already doing exchanges. They said they got 2 blacks and all the rest were blue. Wouldn’t tell me how many they got in total. I had gotten a loaner Note 5 from 611 and they didn’t want to let me return that one, they wanted me to do it through 611. Then my credit limit was over because I had the loaner on the account as well as the original Note 7. So that’s what took so long was them trying to take the credit down to where I wasn’t over my limit. I was there about an hour total including moving my data over to the new phone. So it wasn’t horrible. But I know my bill is going to be jacked when it comes this month, so not looking forward to that at all. Hope you guys have better luck and have a better selection of color. I really didn’t want blue, but it’s not the end of the world.

  • Pedro the Realtor

    is it me or do these new replaced note 7’s look like refurbished phones? got a blue one and it had light scratches on the back plate

    • Bradley Karas

      They would never do that! The publicity would be even more detrimental then the recall itself!

      • Pedro the Realtor

        check your phones, mine looked refurbished

        • Nick

          Mine had scratches on the back too

        • zp

          Ugh. No way I’m taking a refurb. They probably had to break these apart to put in new batteries = guaranteed scratches. No thanks.

    • steadymobb

      Unacceptable I would take it back ASAP

    • zp

      Take it back.

  • Brian

    Guys, I’ve just had my Note7 exchanged for the new Note7. The process is not smooth. It literally took me more than an hour due to the most T-Mobile corporate store staff aren’t familiar with this exchange. The only person knew the process thoroughly is the store manager. He has to go back and forth with his staff to show them what need to be inputted in the system. I brought my old Note7 with the charger only, so they exchanged me with the new Note7 and the charger. They keep the earpiece. Luckily I came before 10 am because there are many people came in thereafter and lots of call coming in to check for the new Note7. Well, enough said, I hope the new one won’t have any issue.

    • Morton H

      I got mines swapped today from a silver one to a blue thats all they had left, your right for me the process was not smooth and alot of the people including the manager was not trained properly how to do the exchange process. A memo went out this morning but they still had issues. Tried to do it under a warranty and mail me a phone overnight. I was not going to wait, since they had phones in stock. Finally my phones was returned then however I was told I lost my JOD… I went to a corporate store afterwards and walked out with 2 new Note 7’s Blue and kept my JOD so I was happy. Back on track now and back to the note,, great phone, one big flaw but Samsung fixed the problem quickly and swiftly as this can happen to any smartphone company. Love the note7. Iris scanner works flawless as with Samsung Pay

      • Brian

        The funny thing is the new Note7 is getting hotter than old Note7. My new Note7 is brand new in the box with 55% juice of battery already. I did all the startups with restore and noticed that the new Note7 was getting hotter than the old one. I had the phone at 11:30 am, the battery almost ran out after 12:30 pm. Now, after almost more than 1 hour charge, it is 100%. Will see how this new battery performs.

        • zp

          MINE TOO. So much hotter. What the hell?

        • Romdude

          Just turn on medium power saving but max out the screen. I only use max when I’m playing a game. Hopefully it is because it is a new phone, it takes a week supposedly for to get used to normal use.

    • zp

      Did you have any scratches on the phone?

    • Jeremy Turnley

      I guess you have never done an in-store phone purchase before. If doing anything involving a new phone in-store took you less than an hour, you are the luckiest person who ever walked into a T-Mo store.

  • Thomas C Montano

    Got mine swapped last night, process was smooth with a few hiccups that were my fault. Only took my phone in, and even kept the S-Pen from the one I was turning in. Got a sealed unit, and went home to skinomi it !

  • wolf

    I suspect they reopened phones they had ready to with faulty batteries and switched them out that may be why the look scratched

  • GersonT1000

    It’s kind of ridiculous that they require you to bring in the original box to exchange for a new phone. Many people throw out the box (I don’t, but many do). So you’re telling me that people who threw out their box will have to keep using the faulty phone and risk injury? That sounds like a lawsuit to me.
    I traded in my Note 7 for an LG G5 and they asked for the box, I had to go back home and look for it. Two other lines on my plan have the phone and they were also told they need the box.

    • zp

      Really? I heard you just bring in the handset and you’re golden. Not true?

      • Mike Sage

        Tmobile customer care who ordered the replacements for me told me I only need to bring the phones (no boxes or accessories) for both the defective notes and the loaner s7 edges I received. I hope the store reps don’t try to pull some BS.

        • zp

          I too only brought in the phone. That’s all they required. I have’t returned the loaner yet. I thought I had to do it via customer service. Will try at the store today or tomorrow.

        • Jeremy Turnley

          You need to take the loaners in, or the EIP they put them on will become permanent and you will start getting charged. Be warned, the return process for the loaners takes longer than the Note7 replacement did.

    • Jeremy Turnley

      I just brought in the phone and they gave me the new one, no questions asked. I did bring in the box, charger and cable for the V10 I got a few days ago as a loaner, but not the Note7 one.

  • AllMedia215

    Phone was sealed in box. Also I returned my previous note by itself. No accessories no box no stylus. I got the ota notification but I didn’t take it because I rooted instead.

    • Romdude

      Mine auto updated, it used to ask me if I wanted to update and I kept postponing since I had no overheating issues. Strangely enough when it auto updated, the phone was really hot during the update, lol. Since then no problem, still waiting for my phone that I ordered by 611 to arrive at the store.

  • Corey Jalette

    They only had blue when I got there which I was happy about because I wanted it originally but got black the first time. Update started as I drove home, got home and noticed the screen had tons of purple streaks so I had to return it. Luckily they still had 1 left. Happy as a clam now.

    • steadymobb

      They are handling this so horribly.

      • zp

        Couldn’t agree more.

      • Jsun

        Then again, if SAMSUNG hadn’t screwed up from the beginning you wouldn’t be going through this.

        • steadymobb

          Well, no duh

      • bluemoon737

        I agree. I was “lucky” enough to be able to track down a replacement but it was a 4 hour (YES, 4 HOUR) ordeal trying to do the replacement. They charged me a $20 “upgrade fee” telling me that is how the system was set up and they couldn’t override it (store manager wasn’t there). Several calls to customer care (with well over 45 minutes of hold time total) and kept getting the run around. I know, it’s only $20…but it’s the principle! In the end the last call to customer care resulted in them giving me a $20 account credit to make up for the $20 upgrade fee…what a nightmare! Of course they didn’t mention the upgrade fee until after they had already processed my turn in and refunded my initial deposit and first month’s payment. When they went to charge me for the “new” deposit that is when I noticed the $89.99 and asked and was told about the upgrade fee. I blame the “process” on T-Mobile…no idea why they couldn’t have just had a simple form that listed the two phone IMEIs (the turn in and the new one) that you just sign and they just swap the phones…update their system with the new IMEI info and you’re done. In reality it should have been just like a defective phone replacement…simple and easy. Sorry for the rant as I know at least I’m lucky enough to have the new phone…but I was not a happy camper last night.

    • Panzer

      Just got off the phone with my closest store; also said they only have blue left.

  • zp

    Still no phones or information in Los Angeles. This is ridiculous. No information, I was told. Why is it that T-Mobile of all channels has no information? This is a horrible experience.

    • walter carranza

      I went to my nearest store and they where out of replacement note 7. I call Tmobile and i got more help than the store.

      Call Tmobile 611 they will help you, they’ll ship your replacement phone overnight to your nearest store.

      • zp

        Do you have a shipping confirmation number?

        • walter carranza

          Yes.

        • zp

          unbelievable. i did this yesterday, and i have a ‘processing’ text. no shipping.

        • WT

          Same here “Processing” text but no shipping so I called 611 CS and different rep told me that shipping is not going to happen keep telling me to goto retail store. By time I get off from work and goto retail store which I called 4 T-Mobile stores around me and none of them have stock left, 611 CS told me that she’s going contact the nearest store to hold one under my name which sounds like another BS.

    • Brian

      I went to the T-Mobile store in Commerce City near Citadel Outlet mall. However, I called them like around 9:45 am this morning before I arrived there.

  • Chef

    You all need to quit bitchin. So what if you didn’t get the new phone today. You’ll get it soon!

    • Drey

      Lol

  • zp

    Well, when I finally made it to a store that had a device, the experience was very smooth and easy. For those waiting for some order from T-Mobile, you are better off going to random stores and checking their daily stock. That’s what I did rather than waiting, and it paid off last night in Los Angeles. Glad this saga is over. I’m rocking the green battery icon. Note, my unit did not have the scratches mentioned below.

  • Jeremy Turnley

    I got mine yesterday at 10:30 AM, and it was the last one in the city (we have 7 T-Mo stores here and in the surrounding suburbs), so I got seriously lucky. Apparently you guys are too slow on the news, they had been giving them out the day before, and hence had none left on the 21st.

    The exchange process was pretty smooth, but very long. Took over an hour to work through the exchange and return of my loaner phone. All worked out in the end, though.

    And the update was ready and waiting when I finished signing into the phone. Green battery icon, all set until my next JoD (probably the S8 Edge, unless they announce the Galaxy X at the same time).

    • Dave Bell

      Yeah because every location is exactly like yours…. none of the close stores to me had any on the 20th. Then were all gone on the 21st before I could get one..

      Apparently you are just slow…

      • Jeremy Turnley

        Not sure what your attitude is about. I was referring to the article saying that they were making the replacements available on the 21st even though they were handing them out on the 20th.

        As for me being slow, I got mine so I am certainly fast enough, and faster than you apparently.

        • Dave Bell

          Sorry was busy contributing to society…

        • Jeremy Turnley

          I do that every day too (making sure people can use their health insurance to stay alive and healthy), I just took an early lunch to go get mine. Sounds like the people you contribute through are not as flexible as the ones I do. Not my fault.

  • Romdude

    Before you go in, call in to 611 and ask for one to be delivered to your store. That way you won’t go to the store and find there is no replacement for you and they have to call 611 anyway. It takes a few days but at least you’ll know for sure that you have a replacement note 7, and I didn’t even have to say my preference, they just ordered the same color for me. If the store says they don’t have a replacements but only have ones for sale, report that store, they should only have stock for sale in October, the ones in now are for replacements.

  • WHAT

    ordered my replacement phone, got the text saying it had arrived at the retail store. went to the store today AND THEY WONT RELEASE THE NOTE7 I ORDERED. gave me some BS about EIP. WHAT THE HELL!!!

  • Omar Lozada

    I looked for a Note 7 replacement as the one I had before the recall as soon I knew replacement were available, no store have it in Stock in my area, so I called 611 and the representative place the replacement order, I waited almost 2 weeks until I receive the message telling me it was ready to pick up, went to the store and the representative show me T- Mobile sent exactly the same phone I am using now (s7 edge gold) not the note 7, they don’t give me any option but to wait again.
    TERRIBLE COSTUMER SERVICE!!!