iPhone 7 and iPhone 7 Plus now available for pre-order

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Following Apple’s big event and T-Mobile’s iPhone Trade-Up announcement, the iPhone 7 and iPhone 7 Plus are now available for pre-order.

As expected, pre-orders went live when the calendar switched over to Sept. 9. T-Mobile’s product pages for the iPhone 7 and iPhone 7 Plus are now live, and they’ve got big magenta “Pre-order” buttons waiting for your click. Of course, you can also pre-order right now by calling customer service at (877) 533-2533.

The iPhone 7 and iPhone 7 Plus will launch on Sept. 16, and so that’s when we should begin to see pre-orders get delivered. Of course, if you’re not quick on the draw, you may have to wait a couple of weeks for your new iPhone to be delivered.

T-Mobile’s webpage that shows shipping estimates for new devices hasn’t been updated for the iPhone 7 and iPhone 7 Plus as of this writing. Apple’s website is showing that some models are already backordered by several weeks in their store, though, including the new Black and Jet Black models.

Did you pre-order an iPhone 7 or iPhone 7 Plus? If so, which model did you get?

Sources: T-Mobile iPhone 7, iPhone 7 Plus

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  • cellularcrazy09

    Called in trying to get two iPhone 7 plus 128 in rose. Got someone at 3:03am. Still on hold 1 hr and 30 mins later. Order won’t go through…

  • loganabbott

    Waited on hold for a while, and then for a while as they processed it, but got the 128GB jet black and supposedly it will still arrive on release day. Apple’s site is already backordered until November…

  • M H

    I was told JOD has to be done in store only … Also ordering over the phone was a 20.00 fee

    • Stu Nahan

      I was told the exact same thing. The rep told me to wait until they are out in stores to avoid the 20 fee. JOD was NOT an option online either. I had NO problems with add a line or new service online. It took 4 phone calls and 2 hours to finally order the phone that I will get who knows when. T-Mobile is laughing at Verizon’s speeds. Verizon is laughing that once again, T-Mobile dropped the ball on an iPhone launch.

  • MattPortland

    Ordered 32GB iPhone 7 Plus regular black.

  • kev2684

    Just finished ordering online the iPhone 7 Plus 128gb in Black (not Jet Black) and it says estimated ship date September 19-26th I hope that’s wrong. I did it as a new *free* line (pulling out my old line via Google Voice) since upgrades on the website isn’t working atm. They’re prioritizing new lines as usual. That $20 Sim Fee is robbery at this point.

  • Brandan

    Was on the phone with rep at 2:58am…it’s now 5:05am and I still can’t get an order done.

    • MattPortland

      Man, they need to get this crap together. There’s no reason you should wait that long.

      • Brandan

        The sad thing is I work for Apple and used to work for T-Mobile. You would think I could get these devices. I tweeted John Legere, I have my credit card in hand for the last 3 hours and still can’t order some phones

        • Diana Rocha

          Same here been up since 2:01 with a rep and still no phone at 4:53am
          ** update as of 5:00AM I have placed my order and my phone supposedly is not on back order will receive on launch date! Never ever preordering another device!

  • Luis Guzman

    Just finished getting off the phone with a representative after 42 minutes of discussion. Getting to the rep was fairly quick process (under 1 min). Rep first had me try to place my JUMP! order online which then referred me to call customer care or visit store for ordering. He then went on to tell me that his JUMP! system was down and would need to process the order as a regular line upgrade. Rep informed me they would need to charge the $20.00 over the phone upgrade fee but would then credit it to my account (which they did). He first mistakenly tried placing the order for the 128 GB black model before advising him I wanted the Gold. Either way, both models according to his system show to be on “back order” and/or “low inventory”. I’m hoping this message is just something that is appearing for all iPhone 7 orders as a way for T-Mobile/Apple to cover themselves if they can’t meet the launch date delivery. In the end, I was billed $223 before the account credit. I questioned the high amount in tax considering this was a JUMP! upgrade and this site reflects it should be $149.99 + TAX down payment. I feel another phone call to customer care is imminent once the dust settles for this and that this is a result of him processing the order as a line upgrade vs. a JUMP! upgrade. -_-

  • Mike Palomba

    Got a 128GB Gold 7+ and a 32GB Rose Gold 7 ordered within 5 minutes once it went live and had almost no issues. My only issue was that for some reason 2 orders were placed for the iPhone 7+ but I couldn’t get any more details because the site crashed as soon as I finished my orders. But I feel the site worked much better then during last years iPhone release

  • Willie Dewitt

    Did anyone notice that the shipping is USPS Priority Mail?

    I was given no option on shipping and once I signed my EIP, I looked up the order status and it had USPS Priority Shipping.

    • MattPortland

      I have both actually. The original receipt says UPS Next Day Air, but the order status page shows USPS Priority Mail. I think it will be UPS. I have never had phone delivered USPS. Always UPS.

  • Billy

    Done! Ordered the 32GB iPhone Gold 7 for daughter and 128GB iPhone Black 7+ for myself!

  • Really epic fail

    FINALLY PROCESSED! FROM MY FIRST ORDER TO THE SECOND, I was 12,756 order wth man how did that much order go through when the system was down?!

    • MattPortland

      Well, the page was live for me at 11:40pm PST. Others must have checked early, too

  • Dean Smith

    i found this on my account

    JUMP! On Demand Lease Details

    MONTHLY JUMP! LEASE PAYMENT* ‘includes estimated taxes’ SUM OF REMAINING JUMP!LEASE PAYMENTS

    APL IPHONE 6S PLUS 64G GLD EXCH $30.00 monthly remaining balance $210.00

    So what’s my option for the iphone 7 128gb, How much if i will have to pay?

    Thanks

    • Nick

      You will pay $99 down then $26 per month. If you pay off your remaining payments AND the residual on your old iPhone you would pay ~$100 for T-Mobile’s “free iPhone offer but then you would not have the monthly payment associated with JOD. If you want the plus it wold be significantly more on the free offer.

      Personally, I wanted to stay with the plus so for me I just did the JOD upgrade because paying off my existing phone would have been 500+ the residual then another ~$500 for the “free” iPhone offer.

      • Billy

        Remember if you have an iPhone 6 or newer and it’s paid for (just pay it off) and it’s in good condition (use the insurance if needed), just send it in once you get the new phone and you just got a new phone that will only require you to keep the phone for 2 years!

        Billy but the iPhone 7s or 8 will be here in a year, make sure you have the $12 jump on demand insurance so you’ll be able to jump that free phone! All verified

  • Nick

    Ordered a 128 GB in black, the rep said estimated ship date 9/26-10/3.

  • AxelCloris

    Called at 3am (Eastern) and got through immediately. Then it took them an hour to try and process the order only to tell me they can’t do it. Super fun experience. Thankfully I expected this because their system has been garbage on launch day for at least the past 2 years. I’m anticipating that I’ll see my phones sometime in October. Not happy.

  • Jason Caprio

    And the yearly herding of the iSheep begins!

    Love Apple announcing their “new” features that many Android-based phones have had for years, such as:

    Water/Splash resistance
    Dual Camera
    Dual Speakers

    Apple still has yet to implement, if ever at all:

    Super AMOLED panel
    Resolution beyond 1920×1080
    Micro SD Card support
    Removable Battery
    Ability to drop MP3s in a phone and use as a notification/ringtone (random)

    All joke aside. iPhones and Androids are great products. My personal phone is Galaxy Note 5, and my work provided phone is a good old iPhone 5C.

    As somebody in the IT industry, I like a device I can tweak, modify, customize, etc. iPhones are great because of their ease of use and user friendliness, despite a lack of certain features.

    • MattPortland

      Not everyone is an iSheep. This will be my first iPhone and I used Android since the G1. It’s time for something new.

      • Rob Sauceda

        Having an iphone doesnt make u an isheep, its how u act about the platform. U have regular people who use iphone, and then u got those people like on the imore.com website. Look up articles from rene ritchie. Lol this is his month because the iphone 7 and the g note 7 explosions. That guy is the true definition of an isheep

        • MattPortland

          I’m pretty sure I’m just going to be a regular iPhone user. Lol I’m not a fanboy of any manufacturer/device. I like them all.

    • eatemnsmile

      Yes ringtones! OMG can I get a Britney Spears one! No phone is complete without ringtones!

    • Denaaaa

      If iPhone users are “iSheep” what exactly are Android devotees?! People like what they like! It’s gonna be 2017 soon and this is still and issue with some people *smh*

      • Rob Sauceda

        Yea but usually isheep act like complete douche bags, seriously too. I got an iphone 6s 64gb and a htc 10 for the best of both worlds.

        • thepanttherlady

          There are douche bags on every side of an OS. No need to start with the name calling (you didn’t start it but I’m just responding to your post since it’s the most current) and hitting of chests as to whose OS is better. Let’s all try to be somewhat adults about this. Thanks!

        • Denaaaa

          iPhone users are douchebags???? How old are you with the name calling? Seriously do you not have anything better to do, than being a troll online?

      • thepanttherlady

        I don’t buy Apple products myself but agree that this constant bashing and name calling is stale. I don’t understand why people can’t or won’t just accept we all have choices to buy what we like and not buy what we don’t like.

        • Denaaaa

          All of what you said!!!! This whole Android/iPhone debate is so old already. Like I had originally said, we all like what we like and buy what we like

    • JB

      To be fair, the Note 7 thread was insane. Now we’re all fearing for our well being. Haha

  • only the phone right now.. guess what issues.. they tell me only with jump on demand customers.. just great

    • keepitreal25

      jump on demand and regular eip jump are the same system.

  • Dale

    Can I pre-order if I am an existing customer with family plan, and trading in my iphone 5?
    I did not see anywhere in the website that you can do the trade in on line!

    • keepitreal25

      yes you complete your order , and then on your mytmo homepage you would select trade in now, you’ll need your order # and that will generate the label for you. all trades on the site excluding jump will be a one time bill credit for this promo. hope that helps

  • Ernie

    Called 611 at 11:30PM PST. Got a rep who was super awesome. Order was placed and EIP agreement was in my email inbox by 11:43PM PST on 09/08/2016. Am I the only one who was able to get in and order before midnight? I ended up purchasing the iPhone 7 Plus 128GB in Jet Black. Rep originally told me it would be delivered on launch day, but I checked the order status later on My T-Mobile and it showed “Estimated to Ship Aug 19 – 26”. I really hope this is just a mistake in their system and that it will be delivered on launch day. Fingers crossed. If not, I will just go into a retail store and rent any 7 Plus capacity/color at full price until mine arrives. Jet Black seems to be in tremendous demand though.

    • MattPortland

      I think they exaggerate their shipping dates. Kind of to cover their butt.

      • Ernie

        I really hope so, Matt. I can’t imagine that they would be backordered 20+ minutes before they were actually supposed to start allocation and accepting orders. Let’s wait and see. Knowing T-Mobile’s history, we might even see them arriving sooner.

        • themask128

          I doubt it – Apple usually controls the pre-orders and even goes as far as having UPS hold the package until the day of the release. Used to order these all the time for a business account.

    • Mike Palomba

      I got my order in before midnight too. It was awesome

  • Liz

    What a garbage experience… AGAIN! For the 3rd year in a row the JUMP system goes down as soon as pre orders go live. But new line orders work fine!! A ONE HOUR wait on customer service at 3am EST got me a promise for a phone call back when the JUMP system was fixed… which I never got. When I woke up at called at 6:30am EST and called to place an order the phone is now showing a ship date of 9/26. You’d think after 3 yrs TMobile would get their act together but no such luck. Anyone else find it ironic though that orders for new customers/new lines of service worked just fine the first few hours but existing customers wanting to upgrade we’re screwed?

    • Richard H

      The SAME exact thing happened to me.

    • keepitreal25

      please i know it’s frustrating but understand jump/trade in system is different then doing a new line of service, two completely separate systems the website definitely said to call if you were a jump customer and didn’t want to wait for the website which was fixed before 6 am, your ship date is an estimate, even the apple site had the 7 plus jet back estimated at the same date as yours and this was at 307 am est. chill, none of the carrier’s website were functioning right for upgrades.

    • Diana Rocha

      I called at 2:01 central time they tried to do my JOD several times probably around 5 times my JOD did not go through until 5:00 am central time, and I was told I was still going to receive my phone by launch date. I received and email around 9;30 this morning saying estimated shipping was 10/25-11/22 very disappointed. Not worth the lack of sleep. First and last time I do a pre-order

  • AJ

    This time I ordered through apple on the app….it was smooth….im not going through that pain in the butt with tmobile.

  • i was finally able to preorder.. sadly now the ship date is 9/27 to 10/7.. im very upset

    • MattPortland

      Patience my friend.

    • keepitreal25

      just an estimate could be sooner!

      • i seee everyone is getting charged and shipping … im still with the same estimate,, sad,, lol

  • noh1bvisas

    iphone 7 plus w/256gb is $969! ouch!

    • Zacamandapio

      +$159.00 if you want Apple Wireless Headphones.
      :)

    • lomsha

      Waw

  • rex2745

    I’ll just be buying the phone in store it doesn’t hurt to go to my local tmobile and check the phones out

  • Jonathan Moreno

    Not happy! Ordered an iPhone 7+ and 7. The rep told me both orders went through at 12:20PST. Checked this morning, only a confirmation of the 7. 7+ didn’t go through!! Had to call and re-place the order, now another 2 week wait. Third year straight preordering and a problem occurring with T-Mobile.

  • Brandon Matthews

    Is there any indication of how long this trade-in offer will last? I would like to be able to see the new colors in person before placing my order online.

    • keepitreal25

      at the very least the deal should be good through sept 18th

      • Brandon Matthews

        I would think so too. Thanks.

        • keepitreal25

          no problem, not just for pre-order purposes, but just for the customers that want to physically hand their phone wouldn’t want to do it before the physical release date!

  • Jose Campos

    There is a 5hr hold time to speak to a rep in regards to this stupid phone!!!!

    • Nick

      Seems like the lack of a headset jack isn’t as cataclysmic at thought. I ordered two, only took 10 minutes.

      • Jose Campos

        I guess they are routing all their manpower to sell a re-branded Iphone 6. I was calling to verify somethings on my phone and was told told more than 3 hours, then I went online to have them call me and its says estimate hold time 301 minutes. HOLY COW, cmon this phone is just too much hype for what it is.

        • Nick

          Depends on what you prefer, for me the Android operating system is unstable and inferior to iOS, based on that adding the water proofing, dual camera, better battery life, and more storage is pretty compelling.

        • A phone…

          But, Nick it is a phone! LOL, like any Other phone, to make calls, check emails, and browse the internet. In all seriousness, Everyone enjoy your the new iphone7…

      • noh1bvisas

        or people are so brainwashed they haven’t noticed the lack of a headphone jack.

    • keepitreal25

      lot of people want that phone! did you try website, should be working now.

  • Luis

    woke up late at 6am eastern. Called t mobile, rep answers right away. Within 10 minutes phones were ordered. Best experience i had ordering iphones. i have jump on demand as well. Iphone 7 plus 32gb matte black

  • JP

    Do you need to preorder to get one at the store next Friday? Or will it be first come first serve.

    • keepitreal25

      first come first serve for retail, all pre-orders will be shipped direct to customer even if you pre-order at the store, i would call your local store in the morning of the release and ask how many phones they have to sell , if you want to buy in it hand !

      • JP

        Thanks will do!

  • neospade44

    Was told they’ll start taking Jump on Demand upgrade preorders on 9/16. The f….!? Is this true or has anyone else got this reply from customer service? (representative didn’t seem to be from this country)

    • Nick

      I ordered two with JOD this morning.

      • neospade44

        Fxxx! Thanks.

    • M H

      Call now … That’s not true I just order mines JOD

      • neospade44

        Thanks, I just did. Representative (U.S. based) was a lot of help and pre-ordered correctly.

  • Roger Sales

    Are there any people with iPhone 6 trade in values of 650(27/month)? They only gave me 20.

    • OZ

      No trade-in. You will need to send it to them once you receive the phone.

  • M H

    Done via the app JOD…. 20.00 fee is only for non jump / non JOD customers

    • cathom77

      HOW DID YOU DO IT ON THE APP?

      • M H

        Click on Txt message In the app upper right hand corner

    • Heywood Yafondleme

      They must have process my order as something different than JOD. It should have been JOD but it just says upgrade (20.00). I wait until I get the phone in hand and then call to straighten out.

      • Prode

        you don’t want to wait. If they ship the phone under the wrong payment system, you will have to mail back to get it fixed.

        • Billy

          Negative! The last thing Tmobile would want you to do is send back your device! Heywood once you receive your phone play with it to make sure you do in fact like the phone, if so just blame everything on the TMobile rep you had when ordering and the current Tmobile rep will fix everything within reason!

        • Prode

          That’s not how it works in the system they can’t just change the payment option without making a new order. You are setting him up for failure. They order needs to be done right from the start or you will have to mail back the phone and order a new one under jod

  • emcdonald75

    I am a JOD customer, and my store representative told me that I had to pay a down payment of $149.99 because I wanted the iPhone 7 Plus Jet Black 128GB model, and the taxes on the $149.99 which came to $11.92, for a total of $161.91. Is this true?

    • JB

      That sounds about right, since they tax JOD installments on your billing statement. Then naturally they would tax your down payment.

    • Prode

      the down payment is because you are picking a 128 vs a 32. the 32 would be 0 down. The Jet Black only comes in 128 and 256 so that color will have a down payment no matter what.

    • That is not right you always pay the tax on the whole value of the phone not the down payment.

      • emcdonald75

        She said for JOD customers, the taxes for the device show up on your monthly bill and they are paid over time.

  • el_perezo

    So how does this trade in promotion work? I was under the impression that I trade in iPhone 6s. I pay the 120 extra for 7 plus 32gb. And then I have no EIP cause tmobile will credit each month after they relieve my trade…….This morning it looked like they did a regular trade in cause I got like 265 value for my phone. And something about paying the 120$ in 6-7 months. I only paid 60$ some in taxes when I thought I was just supposed to pay 120$

    • Christian Diaz

      So apple is giving you a credit of $364.99 for your phone, and then tmobile is giving you the $285 credit value for your trade in on the phone. That is a total of 649.99. The phone itself cost 749.99+ tax so basically you paid the taxes and you are left with the 749.99. and the faster you ship back your old phone for the trade in for t-mobile to receive your trade in the faster you’ll get the credits for the trade in value. the 364.99 are a credit automatically applied every month, however if you don’t send back your device quickly it will take longer for your credits to be applied so in the mean time you will be paying $13 something a month until they start giving you your trade in credit, and within the 24 months you will only be paying the 5 dollars a month that within 24 months will add up to $120. you get it now?

  • Zunaid Veerani

    DAM I should have woken up early…the new shipping times for jet black iphone 7 plus is November! Will the stores have any iphones in stock on the 16th if I go early morning?

    • taron19119

      You have 2 take a chance that the stores will have one your best bet is to go to the stores around 6 or 5 o’clock in the morning and lineup

    • John McMasters

      highly unlikely because they will ship a limited amount of phones to the stores just so they can say they sold out nationwide on the first day

    • Prode

      If it is like the rose gold one then no the stores will not have any.

  • WT

    Ordered iPhone 7 Plus Jet Black 128gb Ships: 4-6 weeks Delivers: Oct 18-Oct 31.

  • taron19119

    Still trying to get my order fixed I placed at 2:59 a.m. that the customer service rep messed up on I wanted the iphone 7 plus not regular iPhone 7

    • Delfos Sambucetti Arturaola

      Yeah I had to cancel the order 3 times because the reps kept on ordering the wrong color black instead of Jet Black and on one of them the got completely the wrong phone with wrong color now I am pushed back till November after all is said and done. Not happy with T-mobile

  • ITALIANNYC

    Can someone help me. I want to pre order using my JUMP 1. My main questions are, when do I actually get charged for the device, and how long do I have to return my current phone?

    As in if it takes me 3 weeks to get the new iphone, will they complain I havent sent my old one in yet.

    Thanks

    • taron19119

      When u do jump u will get charged when the phone actually ships out to you and you will not have to send your phone until you receive your new phone first

      • MattPortland

        What if I have no charges? No sales tax in Oregon.

  • M H

    JOD exchange phones have to be taken to store!

  • Rob P

    I was told I can’t trade my 6s in for the 7 because I bought my phone from Apple and not t-mobile. Why should that matter? Stupid

    • Prode

      that is wrong and a lie. Go to a store, you can trade in any Iphone as long as it isn’t blocked.

      • Rob P

        I hope it’s wrong. I went to the store and they had an error when they tried to put it through. They told me to call, so I did. The rep asked me if I purchased the phone through T-Mobile. I told them i bought it from Apple. Then he said I’m not eligible. I’m going to try a different store and/or try calling again

  • Tom

    Well, it turned out to be a total failure again. Called in at midnight, placed the order, got order numbers. No EIP arrives. Call this morning. Order was never placed. Third launch in a row this has happened. Now November delivery dates. What the hell?

    • msohail

      Almost same here . i was able to get my order after 2 hours on hold got EIP signed and then found out the rep added 150 worth of accessories without my consent.. Now on hold with them to fix it.

      • MattPortland

        What the hell? What accessories did they put on your account?

        • msohail

          39.99 case and a $45 glass screen protector plus some charger. Really pissed about this.

          My options to cancel the order which means i get a phone month later.. or return them when i get it.. unnecessary complications.

        • MattPortland

          I would be talking to a supervisor about that. That’s unacceptable.

  • brandon

    what a scam the iphone 7 doesnt support 4×4 they are gonna save that for the iphone7s bull***#

    the Intel XMM7360 doesn’t support either technology. The X12 doesn’t out of the box, but it can with upgrades. To support 256 QAM, Apple would need a software upgrade to the base X12 modem. To support 4×4 MIMO, Apple would actually need to include extra physical antennas.

    So that means while the iPhone 7 will be the fastest iPhone ever, it still may not achieve the network speeds that the Galaxy S7$669.99 at T-Mobile, S7 Edge, and Note 7 do, as those have the new technologies

    • Prode

      So I guess that means you have to wait for the 7s or 8 then. That was my plan anyway since I have a 6s and the 7 isn’t a big enough upgrade.

  • djzalo954

    Ordered an Iphone 7 Plus Jet black 128gb this morning around 6:50 am. Estimated delivery is 10/25/2016-11/11/2016. When I called customer service around 1 am it seemed like they were not very knowledgeable about the ordering process. I got fed up and waited until I woke up in the morning. Hope it gets here a lot sooner. Good luck to everyone in the same boat.

    • Prode

      Sounds about right. There is no way to know how many of those T-Mo is getting and it will most likely be the most popular one out there. It is the only one that looks different compared to the other iphones.

      • djzalo954

        Yea I agree the demand for this model seems pretty steep. I remember when the rose gold iphone 6s last year was in high demand…never liked that color anyways so I ordered a silver one and got it within 2 weeks after placing my order.

      • keepitreal25

        The jet black looks a lot different I don’t understand the hype of the piano when apple is already warning you need a case to avoid scratches, how that can be popular I’m dumbfounded by, I personally like the matte black as it will look good without a case and won’t scratch like the shiny one!

    • Josh

      Ordered mine as soon as it opened. It stated delivery as 9/19-9/26 for Jet Black 256gb 7+. Hope it works for you

      • djzalo954

        Congrats man at least some of you get to enjoy it much sooner.

  • Tom

    Ok, a little rant here. T-Mobile should train the reps to stay with the customer until an EIP agreement arrives in the mail and is signed. I am tired as hell of staying up and placing “dummy orders” that never get placed. I’m never going to stay up again for this crap. It’s easier to deal with daytime employees than whoever they put on the call centers at midnight.

    • djzalo954

      I completely agree. It seemed like I was talking to over seas reps. I wont be staying up again neither. Not worth being in zombie mode next day lol. Lesson learned.

    • keepitreal25

      That’s would increase the whole time for no reason, with a bunch of orders needing to be placed and tmobile can’t judge how long it takes everyone different email accounts for them to come through, as long as you got your order # you are fine . When you sign the eip doesn’t dictate your place in line, when the order was put through does.

      • Tom

        When the EIP is signed, the order is valid and moves on. No EIP signature in 48 hours and the order is cancelled. If I would not have checked this morning, I would have had no order.

        • keepitreal25

          48 hours is the only thing you are right about, not when you sign it , if I order my phone right at 3 and you order at 5 I’m still in front of you if I sign my eip within those two days, I’m not talking about you obviously because your order was never put through if they had to re order it.

        • Tom

          My original order was processed at 12:52 am today. Order number assigned. No EIP sent. Orders stayed in draft stage. Had to reorder. It did not matter when my order went in. I’m now at the back of the line. If I would have ensured that the EIP was delivered and signed, I would have remained at the front of the line.

        • keepitreal25

          i work there man , but whatever you say not trying to argue, just don’t want people to read you writing that it doesn’t matter what time there order was made, the ones that were completed not drafts

        • Tom

          I’m glad you work there. I understand that orders are processed by the time they were ordered, not when the agreement is signed. But for three years – three launches – representatives have processed orders while computer systems were down, promising the customer the order was taken. If the representative and the customer saw the process through all the way to document signing, it would ensure the order was really processed and avoid having the customer to reorder again later. Now do you understand? It has nothing to do with when the agreement was signed. It has to do with representatives not ordering devices correctly. Poor training of representatives, and if you work there, maybe you could tell us if the investment in IT infrastructure is sufficient, and if ordering systems are stress tested thoroughly prior to large roll out of devices, because all I heard for an hour was apologies from the representative about how poorly their computer system was performing. This afternoon, I learned there were nine unsuccessful orders placed for these devices while I was on the phone with the representative early this morning. I could really give a RA about the document. One launch failure is an accident. Three launch failures is a disaster.

        • keepitreal25

          i’ve understood you since the beginning ! i smell a hint of sarcasm but i’ll take it with a grain of salt . I also understand why you feel that should be implemented, but i doubt it will, and im sorry those apologies didn’t change your feelings, but unfortunately everyone systems had trouble with this launch including apple themselves, sprint site , vzw site, also att so no excuses just the nature of the beast.

        • keepitreal25

          sorry i didn’t read the bottom half of your comment, it’s not the representatives fault for the systems, when we place an order if it looks good then that’s what we go with, the backend had to be the problem, and yes we do stress test all of the systems, we prepared for this launch much more system wise then the past, but we’ve also added millions of customers last year, the big push was the ability to upgrade through our app, but i’m assuming that wasn’t functioning as well. believe me i feel you where you are coming and not trying to discredit you.

        • keepitreal25

          because other people on here placed orders same time frame as you and got there eip emails.

  • Mike Palomba

    Did anyone else never get the EIP approval email? I called to cancel an extra order and they said I didn’t approve any of the EIPs, they tried resending the emails but I’m still not getting them

    • taron19119

      No im trying to find out what is going on with the eip email

    • Denaaaa

      I received mine about an hour after I placed my order on the phone

      • MattPortland

        Same.

    • loganabbott

      I got the email while still on the phone with the rep

      • Mike Palomba

        Preordered at 3 am and still haven’t got the email

        • Patrick D

          Did you get ur eip email?

        • Mike Palomba

          Still nope

    • keepitreal25

      Eip emails don’t cancel for 48 hours? And check your junk / spam folder

      • Mike Palomba

        Yes I checked spam but it isn’t there

        • keepitreal25

          did you already call back to see if the order went through?

        • Mike Palomba

          Yes, they said my orders are there and are pending EIP approval

        • keepitreal25

          as long as the orders are there you are fine, you can also request to send it to a different email address if you don’t receive after 24 hours so you are still within your 2 day window to sign it !

        • Mike Palomba

          Thank you! I feel like the issue is not with my email but with their systems because I’ve gotten EIP emails from them before. I also got signed copies of the online EIP so I don’t know what’s up

        • keepitreal25

          yeah it’s gotta be something on the backend, as long as the order is confirmed you are fine

        • keepitreal25

          and no problem i missed the preorder shift so i felt it was important to come re-assure customers and answer any questions I can!

        • Patrick D

          Yes, the reps told me that the systems are backed up. Also the EIP email is valid for 4 days and not 2 days as suggested.

  • ITALIANNYC

    One more question

    I have 3 EIPS on my own phone line. ( two of the other phones are being used by family with Tmobile pre paid plans, mine is post paid )

    Can I jump any phone or just the one I have my SIM card in that’s associated with my phone number ?

    • Critic4U

      You will have to find out if your allowed to have another EIP put on your line; however, I don’t see a problem with giving up another device. The only problem I foresee is them not allowing you to have four EIP’s on a single line.

    • keepitreal25

      You can have as many eips as your equipment credit will allow. You may have a higher downpayment but there is no rule to how many eips can be on one line, you can jump any phone that is being financed on your line that has the jump feature, if everything else has been zero down I do recommend adding a line for that new phone as each line does have it own contribution limit!

  • Paul

    I started calling T-Mobile at 2 am central time to preorder the iphone 7+ 32gb gold with jod, the first rep told me that jod upgrades could not be done over the phone, and so I started to tell her you could use jod, then my call dropped, I called back and spent 2 1/2 hrs on hold only for the rep to tell me his shift was up and by that time he was still trying to push my order through. System issues with jod they said. He said that he could set up a call back or just for me to call back later. i ended up calling back, after another hour on the phone I was finally able to get my phone ordered and my docs esigned which came like 5 min later.

  • Mark

    Why doesn’t everyone just schedule a call back? Why wait?

    • Rosie

      I was hoping for that but when I dialed in there was no mention of scheduling a call back.

      • Mark

        You login to your T-Mobile account and it says on the top of the page, schedule a call without waiting on hold. Either at a time convenient for you or after the queue.

  • loganabbott

    Update: I was told the 128gb jet black would get to me on 9/16 on the phone. Just checked My T-Mobile and shipping date shows between October 25th and November 11th :(

    • Diana Rocha

      I was told the same thing!!!

    • keepitreal25

      Sucks but apple was saying those same dates on their site not even 5 minutes after the supposed launch, Its the model with the lowest inventory, why I have no idea

    • keepitreal25

      And those are shipping estimates as well, as inventory can change, you may still receive it on that date unless you know you didn’t order right when it started.

    • Roger Sales

      my rep told me mine would ship for sure by the 19th. My order says 9/19-9/26 but I get the feeling they’re just waiting to be sure I am one of the people getting it the 16th to change it.(my order was processed around 3:15AM)

    • FryChickenIsha

      The Jet Black iPhone shipping date was updated to November, around 12:15AM.

  • MattPortland

    If it makes you guys feel better, my buddy with Verizon had the same struggles ordering his iPhone.

    • FryChickenIsha

      Even the Apple website had trouble processing orders.

  • taron19119

    I was told i have 1 iphone 7 plus on pre-order but i i got a text saying i got 2 iPhones on pre-order t-mobile is messing up big time I’m only supposed to have one on phone on pre-order

    • MattPortland

      This is why I’m hesitant to pre-ordered stuff.

      • taron19119

        After talking to t-mobile i have just one iPhone 7 plus on pre-order so let’s because i got two separate text messages about shipping times

        • keepitreal25

          yeah this year, you will get a lot more notifications via text and email in the past to save you from calling constantly about your order!

  • ITALIANNYC

    I want to point something out.

    I am on JUMP 1 since the beginning. I just spoke to a higher up and was told that if I use my JUMP, the system will automatically move me to JUMP 2. Jump 2 is crap. She said she tried to keep it but she couldn’t get the system to do it.

    Naturally I did not jump.

    What the hell? I am not grandfathered anymore???

    • Camille

      I hope not cause I’m on the original Jump and that’s what I used to order my phone online this morning

      • keepitreal25

        you are good, look at your plans and services and will still display jump 1

        • ITALIANNYC

          Services just shows JUMP tm next to mine. I don’t think I have ever seen the number 1 next to it

        • keepitreal25

          thats the right 1, if it was jump 2 it would say 2 and if you used your last jump upgrade the website should show your next upgrade date!

    • keepitreal25

      you were misinformed you will retain your jump1 i used my last upgrade and it kept it on there, you will only move to jump 2 if you remove the feature!

      • ITALIANNYC

        I hope so. I guess I will go use it then lol

        • keepitreal25

          promise you will be fine

    • MattPortland

      I used Jump 1 and it still shows that I have Jump 1.

      • ITALIANNYC

        Where does it show JUMP 1

        • keepitreal25

          check you plans/services on mytmobile.com or the tmobile app

  • Confused

    I went to the cell phone trade in page and it’s only giving a credit of $165 for my 128gb iPhone 6. Will the correct amount to off-set the monthly costs of the new iPhone 7 be applied?

    • keepitreal25

      if you performed your upgrade on the website, and are doing a deferred trade in , you don’t receive monthly bill credits, you receive a one time bill credit for the promotional amount!

      • Confused

        So am I still going to end up paying $27/month?

        • AG

          My understanding is if you did it under the promo, they probably will deduct 20.20 out of the 27 monthly and you can use the 165 to offset future monthly bills, or if you have another EIP, you use it towards that instead

        • keepitreal25

          When we receive your trade-in device, we will inspect the device to ensure it meets our inspection requirements. If it does, you will see a one-time bill credit for the value of your trade-in.

        • keepitreal25

          Yes I posted the terms of the deferred trade option of the promotion to the person who responded When we receive your trade-in device, we will inspect the device to ensure it meets our inspection requirements. If it does, you will see a one-time bill credit for the value of your trade-in.

        • keepitreal25

          Pay your normal monthly bill and don’t let the credit pay any of your normal bills and even the one time adjustment should offset any installment charges if you picked the free model. I hope that helps, it’s right on the website faqs, for the promo!

    • keepitreal25

      you should get a credit of 649.99

  • Mike

    Still waiting for my EIP approval email.
    I placed the order at 9am :(

    • taron19119

      Same thing happened to me you have to go and call them back and have them resend it

    • Tom

      The have resent mine twice. Still no go. They told me up to 24 hours

      • Tom

        Got mine just now

    • keepitreal25

      have you checked the current orders on your mytmobile page

    • Patrick D

      I spoke to customer rep and they said that due to high load of orders their emails are backed up. They are slowly releasing it. I just got mine about an hour back. I too had placed my order around noon.

    • ITALIANNYC

      I always have problems getting that email for years. You need to talk to someone higher up. They can get it sent right over to you.

  • Denaaaa

    Has anyone’s expected ship date changed? I preordered this afternoon and was told mine would ship on or about the 27th. I finally received my email after signing my EIP and when I looked at my acct online it now says by 10/10

    • keepitreal25

      it will keep updating! mine hasn’t changed though, what device did you buy?

      • Denaaaa

        I got the Gold 32gb 7plus.

        • keepitreal25

          i would say the estimate is a worst case scenario, the only thing i would add is it’s possible more people settled for that color when they realized they could only get the piano black on the 128 or 256 variants . we will all be waiting . hope you enjoy when you get!

    • MattPortland

      Still…
      Being Processed
      Estimated to Ship 09/19/2016 – 09/26/2016

      • mike hernandez

        mine is 11/1 11/30

        • MattPortland

          Well, I think I was one of the first to order it because it showed up on my Jump upgrade at like 11:30pm PST

  • keepitreal25

    that i will definitely agree you with on! here’s to hoping you get your iphone earlier for all the work you put in! peace man!

  • John

    So here is my question…I went into the store today to upgrade to the iPhone 7 Plus, the rep said i would get a credit of $265 (around there), and then when I get the phone i would get a credit on my EIP for the rest to equal the $649.99. But as a result I would still be paying $15 a month for the phone, due to the fact that I currently don’t have an EIP to credit the initial trade in to…This docent make sense, why would I have to pay monthly instead of just getting the full credit to offset the price of the monthly EIP???

    • AG

      So if I’m calculating this right, your monthly credit is about 16.04, which is 385, and the rest is your 265 which will probably go towards a credit on your account for future bill. That’s how they distribute the 650. Similar thing happen to me but my trade in credit was 195 and I ended up putting it towards an existing EIP that have with an iPad.

      • John

        Dosent that seem stupid though…since the deal is aimed at customer that have their phones paid off…and the customer can’t even get the credit to offset the monthly payment…it’s very fishy and in probably going to call tomorrow to complain…cause I really want to upgrade…I don’t know!!!

        • AG

          Think of it this way: you’ll paying 15 monthly, which at the end of the 24 month term you would’ve paid 360 instead of whatever the full price of the phone is. Take the difference of the actual price of the phone and the 360, if you think you would’ve gotten more by selling your used phone elsewhere then consider yourself screwed. And don’t forget about that additional trade in credit, your bill would be free for a couple of months. I hope I didn’t lose you with all that math. I know, the way they’re doing this is silly, I wished they would just give us full monthly credit of the 650 and call it a day.

    • keepitreal25

      If they complete your upgrade and process the trade at the same time , not after the order , you would get the monthly credits on the bill, you still would mail your phone in, the only way you get a full one time bill credit is if you do the deferred trade option for orders placed on the website

    • Koolme666

      Had to ask this question myself so the 7 is free no monthly payments I think it depends on size of the memory also and if you got the 7plus which I did for my gf. So it ends up coming out to 120 dollars for the device and 11 dollars payments a month for 24 months, or pay the 120 dollars up front the day I get the device in hand and not need to worry about the payments

    • stuman19741974 .

      Here’s the “simple” math:

      Whatever phone you buy, you have to up-front pay the delta of anything over $650 (plus the tax for the full phone).
      Then, look up your trade-in value online. If $265, you’ll get a credit of $265 on that next bill.
      Each bill going forward for the next 24 months, you will need to pay that $265/24 each month. In this case, that comes to $11.04 additional per bill

  • Khumphan Amaratana

    Yeah I called at 2am and their servers were down (was holding for 2 hours) and they couldn’t get the order through. So I had to put in order at 2pm (12 hours late) and now I prove my won’t get the phone until late September:/

  • Mark

    Has anyone successfully JOD with zero down payment?

  • Ruben

    What case are you guys getting? I can’t decide :c

    • MattPortland

      I’m going with the clear TPU with the aluminum siding. Amazon, 12 bucks.

    • Case and Insurance…

      Great idea, please get some type of case or mobile insurance, Apple might have made the iPhone 7 waterproof, but the warranty doesn’t cover water damage.

    • Mike Palomba

      I was getting an otterbox but they don’t come in white this year and I want a white case

  • Diana Rocha

    Who pre-ordered a iPhone 7plus jet black? & what is your estimated shipment? Mines 10/25-11/22 and I was one of the ones ordering at 2:00 am central time. I’m thinking of canceling it and going into the store day of launch.

    • djzalo954

      I ordered the same one with the same shipping date.. Just going to wait it out though.

    • keepitreal25

      I wouldn’t cancel your order without making sure the store you are going to is going to have any of that color in Stock, usually they don’t send a lot of the higher memory variants to retail on launch day

    • ImHomeNow

      Estimated 09/19 but rep assured me it would be 09/16. Jet black 7+ 256gb. I started my order at 2:55am. I was her first iPhone upgrade call of the evening.

      • Diana Rocha

        Oh I know, I called a couple of tmobiles that friends work at. Before I cancel I will be making sure about it.

    • Delfos Sambucetti Arturaola

      Don’t feel bad I’m in the same boat after they screwed up my order 3 times had to cancel and reorder now I’m pushed back to your dates.

      • Diana Rocha

        Same thing, I went from being the first to call to staying on hold for 4 hours because of the system couldn’t do a JOD.

    • Mike Palomba

      I was told by a rep that those shipping dates are basically a safety net incase they run out and odds are you’ll recieve it on the first day

    • FryChickenIsha

      09/16 to 10/03 I ordered it exactly at 12:10AM through Apple Store App

  • Koolme666

    Went into to my local t-mobile store yesterday to get my gf’s pre order out of the way , it went smoothly didn’t want to deal with an online order or customer service, pre ordered the 7plus 32gb gold and was back ordered so I can expect it anytime from next week til October 10th, made sure I didn’t need to be on the tmobile one plan, and didn’t need to. Also traded in the iPhone 6 towards the 7plus although a bit confusing if you don’t do it right. So when you trade the iPhone 6 in for the regular 7 the phone is free monthly period. Unless you cancel service. The 7plus is 120 dollars with payments of 11 dollars a month 32 without the trade in bonus.. so when I officially receive the new iphone 7plus I need to take both the iPhone 6 and 7plus to my tmobile store, and then do the trade in. Then I have to call customer service because the amount they bill for the trade in will get directed towards the bill, so make sure you call to have that sum of money go towards the new phone and there will knock down the payments of 11 dollars monthly or pay the 120 bucks up front to not worry about it. Hope this helps anyone trying to do the trade in.

    • Jan VanDerziel

      I called and went to t- mobile and they told me if I traded in my iPhone 6s for a basic 7 it would cost $11 month, for 24 months

      • Koolme666

        For the 7?? That can’t be right unless u have bad credit, sorry for saying it out loud.. but for me it was free no monthly payments unless I got the 7 plus

        • Jan VanDerziel

          It took 4 phone calls but your right, thanks. Funny the fist one I called before the preorder said their were no promotions she couldn’t really speak English. Needless to say I have a long wait ,but happy!

  • AJ

    I cancelled my preorder. I just don’t see the appeal going from the 6s plus to the 7 plus. Yeah the camera is nice and everything, but I’m not a person that takes a lot of pictures or has that need for all that features. Just don’t see the reason to upgrade this time. Plus I like having a headphone jack. Anyways congrats to everyone that ordered one.

    • Prode

      It’s the reason I am waiting for the 7s or 8

  • Billy

    Anyone else received a text stating that your iPhone 7 will ship on the 15th! Text came in at 1229hrs

    • Billy

      That means to make sure your monies are in your acct the one you gave to Tmobile when you ordered, by the 12th or 13th! That’s all that text means

      • MattPortland

        I have money in my account, but since I live in Oregon with no sales tax there is nothing for them to charge. My entire order was $0.00 since there was no down payment on the 32GB matte black.

        • MattPortland
        • Presleysocal

          Any one else notice UPS overnight got changed to USPS priority? Cuz mine did

        • steven berson

          Mine was aways usps priority. Just called in and on there system for my order they have ups overnight. Which is what I’ve experience with preorders in the past.

        • MattPortland

          I am going to ask on Twitter.

        • MattPortland

          My original order said UPS Next Air. Now it says USPS Priority. I’ve never gotten a phone from T-Mobile that wasn’t UPS.

        • Presleysocal

          Cool. Thanks for the updates fellas

        • MattPortland

          Twitter rep double checked and all phones are being sent UPS Expedited Next Day Air.

        • Evelyn Rosado

          Mine was changed from USPS Priority to UPS Next Day to UPS Expedited Next Day! Guess they are slowly but surely trying to make sure everything is in order.

  • rex2745

    Can I buy the phone in store even if I didn’t pre order? On 9/16?

    • Retail Purchase…

      Yesssss, thait is an option….

    • MattPortland

      You might want to get there early.

  • Mike Palomba

    I ordered 2 iPhones as soon as preorders went live and I’m confused

    Ordered an iPhone 7 plus 128GB Gold at about 2:55am EST (5 minutes before preorders went live, for some reason it was available early for me so I jumped on it) and it says expected to ship 9/19-9/26

    Ordered an iPhone 7 Rose Gold 32GB an hour ago because the rep accidentally canceled the original order and it says expected to ship 9/15-9/16

    How is that possible? I was definitely on of the first people to order the 7 plus yet the phone I ordered almost a full day later is coming sooner?

    • patt

      I did it in store yesterday and it’s 9-27 — 10-10 so stop crying :P

      • Mike Palomba

        Yeah but in store is hours after. I literally preordered the minute it was released

        • 77090

          Those are two different phones. Some have more demand than others.

    • Denaaaa

      Because some phones/colors are in higher demand. When I preordered mine the rep told me the color/model I wanted had a ship date of 9/27 yet certain colors/models had earlier ship dates.

  • Josh

    YAAASSS!!!! Just got the text saying my 7 Plus Jet Black 256gb will be coming day of launch. Was originally told the week after.

    • Delfos Sambucetti Arturaola

      When did you place your order?

  • Muhammad Ali

    I place an order for iphone 7 plus 32GB black 14 hrs ago. I have not received my eip authorization yet. Called in & was told that the eips authorizations e-mails are 24-48 hrs late. Anyone else having the same problem?

    • Patrick D

      “They are working on. Check back in 3 hours. ” This is what rep told me.

  • steven berson

    I ordered(iPhone 7 plus 32gb black) about a few hours after they were taking orders 5am EST. The rep told me I was the first preorder that went through for her because of system issues. Got the eip docs signed and returned around the same time of the order. Assured i would get it on launch day. Checked my order status and says est. ship date 9/27 – 10/10 with usps priority mail. Did Apple produce very little supply?

    • Denaaaa

      I’ve read numerous articles saying that Apple did not manufacture as many phone this launch as they have in the past.

  • Enrico Abel Delos Santos

    Has anyone here received a shipment date of 9/15 or 9/16? Mine says 9/16-26 Im hoping this is what everyone received as a way for Tmobile to play safe.

    • FryChickenIsha

      Mine says 9/16 to 10/03

    • Evelyn Rosado

      Mine says 9/19-9/26. That was quoted when I had called at 3AM, wasn’t actually able to place my order until about 7AM because the system kept crashing and was still quoted the same dates. ‘They may update the dates as it gets closer.

  • Khumphan Amaratana

    I ordered but when I looked at the order the names are misspelled on my payment ? Will that be a problem?

    • MattPortland

      Not likely. My billing name is Matt, but my cards are all Matthew.

  • Bahay

    Did anybody notice that shipping method have changed from USPS Priority to UPS next day air?

    • MattPortland

      I’d like to take credit for that but probably not true but I informed them that the shipping method was USPS and she told me that was incorrect and would have that fixed.

    • Evelyn Rosado

      I just checked mine and noticed that it was changed to UPS Next Day. That’s a good sign!

  • Mark

    Placed an order just now. No long holds, no hoopla…iPhone 7 128gb black for Sep 16 Next day Air

  • Javon K (GlenCoco143)

    I ordered my iPhone 7 Plus 256GB at like 2:55am EST (6 min before the actual launch time) and mine says estimated to ship 9/19/16-9/26/16. I’m going to call tomorrow and see if there’s an exact date.

    • MattPortland

      That’s exactly what mine says. Please let us know what you find out. Oh and I ordered before 12:01am. Like 11:45pm PST.

      • 561Gunz

        Mine says the exact same thing and I ordered around the same time as you. Hopefully it’ll change soon.

      • Javon K (GlenCoco143)

        I called not too long ago and asked my I haven’t been charged yet and the rep told me that they don’t charge until the phone is shipped. Also the ETA is still the same. But I’m going to be checking mytmobile every few hours.

        • MattPortland

          Yep, I’m still at Being processed
          Your shipping date range has changed
          Estimated to Ship 09/19/2016 – 09/26/2016
          Apple® iPhone 7 Plus – Black – 32GB
          $0.00

    • Billy

      Same here, the money for my daughter’s iPhone 7 was deducted last night so I’m thinking it’ll be here on Tues. Now waiting for my 128gb iPhone 7+ money to be deducted

      • Javon K (GlenCoco143)

        I’m still waiting for the $317 to be charged on my card.

        • Presleysocal

          I got charged for my gf’s 7 black 128. Waiting for my 7+ jet 128 now. Ordered mine before hers. Still have eta of 9/19-9/26 for the 7+.

        • Billy

          Same exact scenario here! Except the iPhone 7 is for my daughter

  • jeffy

    It says my iPhone 7 matte black 128 gb got shipped

    • MattPortland

      Really? That’s awesome.

      When did you order.?

    • Bahay

      Wrong. T-Mobile ships all iPhones one day before launch with “UPS next day air” (9/15).

      • Billy

        Are you sure?

    • Billy

      You’re right!

  • Billy

    Money was deducted last night at 1825hrs last night! The exact amount for my daughter’s iPhone 7. Now just waiting for them to deduct $203 for my 128gb iPhone 7+ Matte Black

    • MattPortland

      This kind of sucks. My card won’t be charged because there’s no sales tax in Oregon. My total due was $0.00.

    • Evelyn Rosado

      Haven’t been charged yet but they updated shipping to expedited next day, which in my book is a great sign!

      • Billy

        Acct now shows shipped!

        • Nate

          WHen was your order placed?

        • Billy

          5am the day of launch! EST

        • Nate

          i ordered mine at 6AM Eastern…

    • Khumphan Amaratana

      When did u order ?

  • Evelyn Rosado

    Just an FYI, even if it says shipped, UPS holds them until the actual release date. I know this because it happened with my 6s. Even though it was shipped prior to the actual release, it did not say out for delivery until the actual date the phone hit stores.

    • MattPortland

      Good info.

    • Billy

      I’d agree with you because that has happened in the past! But, don’t you remember when T-Mobile customers would have there phones in hand like 3 days before stores would launch them! Also, with only one out the two of my order being charged already I think this launch will be different and John Legere is going to come thru!

      But, you’re absolutely correct I do remember that!

      • taron19119

        How do know u been charged

        • Billy

          I checked my bank acct and seen the charge from tmobile!

        • taron19119

          Oh ok because it says processing on my purchase order

    • Billy

      You might be right about about the phones being held until they hit stores!

  • 561Gunz

    I actually was confused in regards to Tmobile stating that the 7+ 128GB would only cost us $220 after trading in our paid off 6Plus, but I see I’m not the only one getting charged the $203 up front, THEN the $220 for the 24 months kicks in.

    • In Addition

      Please give additional details, as I understand, the $220.00 is paid upfront in addition to your trade in. Correct? Thanks…

      • 561Gunz

        No, the $220 is spread out over a 24 month period. They charge you $149 as a down for the 7+ 128gb and 50 or so for taxes. So about $203 up front and the remaining $220 over the 24 months.

        • In Addition

          Simply said, thank you for the clarification, appreciative!

  • MattPortland

    Ugh I hate waiting for shipping info.

    • Aznhomieboi1689

      Did they charge ur card? If so, when did u order

      • MattPortland

        My card won’t be charged because I have no down payment and there’s no sales tax in Oregon. My total was $0.00.

  • rex2745

    Can i trade in my phone if it has scratches/dents on the side of the phone?

    • Diana Rocha

      Yes as long it is not have water damage or cracked. Make sure those scratches aren’t internal cracks

      • rex2745

        What do you mean by internal cracks? I just dropped my phone n it got scratched on the corner I guess u can say chipped I have jump on demand so i was planning on just taking it hoping they won’t mind

        • Diana Rocha

          If the screen is chipped that’s considered damage and you wont be able to jump unless you do a insurance claim

        • rex2745

          the screen isn’t chipped just the metal part but i mean even if the screen cracked wouldnt i be able to take it to the apple store to get the screen fixed for cheaper thru applecare then take it to tmobile?

        • Diana Rocha

          I don’t know how much it ups at apple but at Tmobile its 175 but if the the glass itself isn’t cracked I worm wouldn’t worry about getting it fixed they’ll take it like that.

        • rex2745

          it’s $29 at the apple store with applecare and ok thanks a lot by the way i noticed last name rocha can i take a guess an say ur from mexico san luis potosi ?

        • Diana Rocha

          Ha Yes I am, how do you know this?

        • rex2745

          Lol cus of ur last name i had 2 girlfriends who’s last name were rocha and they were from san luis so i think all rocha’s are from san luis potosi lol

        • Diana Rocha

          Haha! Well I have never met any Rochas only my siblings. That’s funny

        • MattPortland

          I went to school in California with some.

        • Diana Rocha

          Crazy all over except in Houston

        • rex2745

          Lmao there’s a lot of rocha’s here in Chicago lol

        • Diana Rocha

          Does this mean I have a bunch of cousins running in California and Chicago Lola

        • thepanttherlady

          Family reunion!!

        • rex2745

          Lmao maybe im thinking you’s are all related one way or the other lol

  • Billy

    I received the “It’s on the way” email from T-Mobile at 1425 hrs!

    • MattPortland

      What was your previous shipping status?

      • Billy

        15-16th!

        • MattPortland

          *sigh*

    • Khumphan Amaratana

      Sigh…if only I had gotten my orders in at 2am …CST…not fair!!

      • MattPortland

        I don’t know. I ordered a few minutes before 12:01am and I haven’t gotten anything about shipping other than the vague
        “Being processed
        Your shipping date range has changed
        Estimated to Ship 09/19/2016 – 09/26/2016”

        • Khumphan Amaratana

          how’d you order ahead? I tried and I couldn’t get through!

        • MattPortland

          I’m on Jump 1. I was just checking to see if it would show me the new iPhone models as something I could upgrade to. Sure enough they were the very first options. This was between 11:30pm to 11:45pm. I was able to do it all online.

        • Khumphan Amaratana

          Dang it should’ve thought of that

        • MattPortland

          Are you JOD? I don’t think JOD could use the site.

      • Evelyn Rosado

        I had a hard time placing my order at 3AM eastern. It just wouldn’t go through. I tried again at 4:30AM and finally was able to place it at 7AM. My expected ship date never changed. It’s been 9/19-26. Each rep I spoke to gave me the same date.

      • ITALIANNYC

        Got mine in over 24 hours after preorder and mine has shipped also

    • Bahay

      Congrats

    • Evelyn Rosado

      Congrats!!!

  • ImHomeNow

    A signed copy of my eip was returned to me at 3:10am eastern time. So 10 minutes after launch. Expected delivery is 09/19-09/26. Iphone 7+ 256gb. How is this possible??

    • Khumphan Amaratana

      Idk I asked a rep about how ordering works and they say it’s “random”

    • Nick

      Either no phones allocated to T-Mobile on launch day or the ones they have they are reserving for in-store customers on the 16th.

      • Evelyn Rosado

        TMO has always been really good about sending phones out to those that preorder either online or via customer service. Hopefully they continue to follow this.

      • Jake

        The inventory goes for folks switching to T-Mobile or establishing service with them for the first time.
        Then, the rest of the inventory (if any) goes to JOD/Upgrades/etc.

        • MattPortland

          I’ve never heard that before so I don’t think that’s the case.

    • Denaaaa

      Numerous sources have stated that Apple didn’t produce as many phones as it normally does for a new onsale. Something to do about manufacturing the water proof parts. Also certain colors/models are more in demand than others

    • JP

      Same scenario for me. But I ordered the Jet Black 7+ 256gb. I know its in short supply so I am very understanding that I may not receive it launch day. Was told the 9/19-9/26 so as long as it comes in that timeframe, I can remain patient :)

  • Dean Smith

    So confused here

    Mi current 6S plus is on JOD from TMO and my remaining installment
    balance shows $210. I called TMO for Iphone 7. The 2reps i spoke to says
    I have to pay off the remaining balance of $210 PLUS another $245
    extra if I want the Iphone 7 32GB.

    When I asked why the extra $245 , she says that is to own my current 6s
    plus. I thought I own it after paying my remaining balance of $210.

    So I have to pay $445 and give back my 6S plus for IPhone 7.

    What do you think? Were they right?

    where do I get the best deal on IPhone 7 128 GB?

    My wife wanted this and she currently uses a basic android smart phone. My line uses the 6S plus since 2015 and only one of us shows upgrade eligible. She badly wants the Iphone 7 128 GB.

    What’s your idea and our option? I can continue to use my current 6s plus if I don’t have to give up.

    Thanks

    • 77090

      That is correct. That is the downfall to jod. Your not buying the phone only leasing it. So in order to own the device you have to pay off the lease and then buyout the remaining balance. That the reason for the additional 245.00 after paying the 210.00 balance on the lease. Hope I helped you understand the way it works.

    • rex2745

      Guy up top is correct what i would do is pay off the lease and go to the apple jump program if you want to upgrade every year to an iphone jod is really not worth it

      • ITALIANNYC

        Doesn’t jump on demand come with phone insurance though, or is that only JUMP 1 and JUMP 2

        • Leslie Humphery

          Jump on demand does not include the insurance, just Jump 1 and 2.

        • rex2745

          Yes it does come with insurance have u been getting charged $12 for handset protection?

    • JT

      Your iPhone 6S Plus monthly payment should be around $28+tax, just go to TM store and do another JOD. You will pay nothing if you get 7 PLUS 32GB and monthly payment would go up to $31+tax. When next year 7S comes out, you do the same again. Dont bother with the trade-in promo, keep your JOD.

      • Dean Smith

        If I try what you said do I get to keep my 6S PLUS? Or give back my 6S plus? I was not told about this option, the reps i spoke to all says ” Your’s is JOD and therefore the only way other then paying full cost of the IPhone is that YOU have to send back 6S Plus phone AND pay your remaining $210 balance and another $240,= total of $445 in cash and your 6s Plus if you want the Iphone 7 32gb”

        • JT

          JOD is lease program so you dont get to keep the device unless you pay off everything. Also JOD can only process in the store , not customer services.

        • Dean Smith

          Then what you mean by ” keep your JOD,don’t brother with trade in promo and do the same JOD when next 7s comes out”? The IPhone 7 is also a new and came this year so why not this year but next year on 7S? explain please. How do I do JOB on the 7?

        • Richard Roma

          Jump On Demand Options..

          Option 1: You pay the $400 balance and you get to keep the iphone 6s+. You can then purchase a new jump or buy the phone via 24 month payments. Under this option, you get to keep your current phone.

          Option 2: Tell the rep that you want to do a jump to the new iphone 7. Under this option, once you receive the iphone 7, you will have to take your current phone, like the iphone 6s, back to the store. Under this jump upgrade, you do not have to pay anything for the current phone, unless its damaged. You are basically handing back the phone you ‘leased’.

        • john

          So then Why someone said Jod makes no sense to me but I can do it at store? I pay my remaining installment balance of $210 for my 6s plus additional $245 which the rep called it payment to own phone and give up my 6s plus? How much do I pay for the iPhone 7 then? Free or 24 month new installment of around $30? All the payments for the last 16 or so months on my 6s plus are wasted?

        • Richard Roma

          They are wasted, as you only ever leased the phone on JOD. The only way you can come out ahead is by making a jump to a new JOD handset.

          If you make a jump to a new handset, you don’t have to pay anything off for your current phone, as long as you hand it back to them.

          So lets say you ‘jump’ to the new iphone 7 or 7+ 32gb models, then you will only pay the new (updated) monthly lease – nothing else.

        • Dean Smith

          obviously that is not what I was told by TMO rep and some other commenters here. I was told I should pay $210 of my remaining balance and $245 extra so total of $445 AND give back my 6S Plus for the free Iphone 7 32gb. ( I wanted the 128 GB). By the way I have 2 lines family plan. I use the 6S plus and she uses a basic cheap andriod phone and wants the IPhone 7 128 GB.

        • Richard Roma

          I see what you are saying now. You want to get the free iphone offer. Yes, in this case, you have to buy out the JOD lease you have for your current iphone.

          JOD programs do not qualify for the free phone. The free iphone offer is basically the 24 month option and they will give you credits each month.

          In order to quality for the free iphone, you have to trade in an iphone. JOD is a lease, so you don’t actually own the phone unless you pay the remainder of the handset’s lease payments + the residual balance.

          So you have to decide, either you are going to jump to the new iphone 7 and pay nothing upfront, but continue to make new JOD handset payments. Or you are going to buy out your current iphone 6s lease, purchase a new iphone 7, trade in this iphone 6s, and then you will not make any payments.

        • Evelyn Rosado

          You would have to turn the phone in at a TMO store but can place the order over the phone, which is what I do.

    • Evelyn Rosado

      My JOD payoff would have been about $402, that includes the lease balance of $220 plus the $182 buyout. I wanted to upgrade to the 7plus but it just didn’t make sense to me to payoff and still have to make a $150 downpayment for the 128gb. So I just upgraded and my payments will be $30 ($28 plus tax). Its the same amount I’m paying for the 6s 64gb and all I had to pay up from was $162 ($149.99 plus tax).

      • john

        Where is your 6s then?how much are you paying for your new iPhone a month for how long? What happens to the payments you still have to make for the 6s? Anyway I feel like I am not getting my answers here. I want to thank you guys though who tried to answer and spent your time trying to answer but it is obvious those are not the answers to my questions.

        • Evelyn Rosado

          John, I’m turning my 6s in after I receive my 7plus. Once I turn the 6s in, the lease is marked paid by T-Mobile as they are the ones leasing it to me. I’m no longer responsible for the payments on the old lease as long as I turn it in within 2 weeks of receiving the new one. My payments for the 7plus 128gb will be $28 plus tax per month for 18 months.

  • ImHomeNow

    Just spoke to care.

    Ordered iPhone 7+ 256gb @ 2:55am EST.
    EIP signed at 3:09am EST.
    EIP returned to me @3:10am EST.
    Order completed 10 minutes after official preorder launch. Estimated ship is 09/19-09/26.

    Care rep states that the only reason I would get my phone on or after 09/19 would be if Apple did not release phones to T-mobile by 09/16. She then went on to state that more than likely I will receive my phone on the “15th or 16th”. She said they just like to set expectations that they can guarantee will be met and then doubled down on her earlier statement that I would receive my phone on or before launch.

    • KT

      Same scenario for me. But I ordered the Jet Black 7+ 256gb. I know its in short supply so I am very understanding that I may not receive it launch day. Was told the 9/19-9/26 so as long as it comes in that timeframe, I can remain patient :)

      • ImHomeNow

        That’s what I ordered. Sorry I left out color.

        • MattPortland

          Did this rep seem competent? Sometimes they’re not so bright.

      • MattPortland

        You’re a much more patient person than I am.

    • MattPortland

      I sure hope that’s the case since shipping date is exactly the same.

    • Evelyn Rosado

      Same here! Shipping date of 9/19-26. Ordered on 9/9 at 7AM, signed docs at 7:02 and returned by 7:03. All times are Eastern. This was my 3rd attempt at ordering since their system kept crashing. Ordered by phone a 7 plus Rose Gold 128gb.

  • KRM

    I ordered my iPhone 7+ jet black on 9/9 at 3:40am est (confirmation email time with ensign doc)- the status is still in process with est ship date 9/27 – 10/24..
    Ordered another iPhone 7+ rose gold 10 mins after 1st order – the status is in process with ship date 9/19-9/26.
    So far no charge for any order..

    • keepitreal25

      definitely not going to get charged for the first one soon as it’s not expected to really ship soon for anyone (the jet black plus model) the other one probably will get moved up as that estimate matched apple site shipping dates around same order time frame!

  • ITALIANNYC

    I ordered my 128 matte black iPhone 7 more than 24 hours after the pre order started through jump and mine was shipped yesterday.

  • Billy

    Take my money already T-Mobile!

  • Melissa C

    HEY everyone!

    So i ordered the iphone 7 rose Gold on 9/9/16 at 9:30am EST i received a text Saturday that the phone was to be shipped on or about 9/15/16 or 9/16/16. As of yesterday I got a text update with the UPS shipping tracking number.

    My only concern is i did this online thru Tmobile web as a Jump upgrade. I have the original Jump plan. Initially when i called Tmobile customer service they told me i was not able to do Jump until December 2016 since i recently got the IPhone 6S in june.

    Im curious to know how when i did the upgrade *online* it allowed me to do it fine and get a offer for my current phone for $595

    I hope tmobile didnt make a mistake and later on tries to stick me with a astronomical bill.

    Anyone every encounter something like this?

    • Richard Roma

      You should be fine. Just remember, you have to hand in your iphone 6s.

    • Leslie Humphery

      Did you get a text from T-Mobile saying that the quote for your Jump redemption was accepted?

      • Melissa C

        Yes what’s even more strange when I logged in today I don’t see the upgrade under my cell they did it under my daughters since our numbers are almost identical. No idea what’s going to happen now once I send my phone for the trade in program. This is so frustrating

        • Leslie Humphery

          If you received that text, then I wouldn’t worry about it, although that is really strange. I have the original Jump as well, and was able to do my Jump trade/preorder online. So, I didn’t have to deal with any of the representatives or the other craziness. Good luck!

        • Nate

          What it sounds like is you were not eligible for an upgrade – but in order to place the order, they did it on your daughters line ( who i guess is eligible) you will not be able to switch the new phone to your line until you pay off half of the phone you currently have. Even then I do not know if they can switch this upgrade to your line since it was already done for a different line.

    • ITALIANNYC

      I have Jump 1 also and used my jump to get the 128 matte black. You get two upgrades in a 12 month period with jump 1. I got the 6s Jan 28 and now this.

      Now it tells me I can’t jump again until Jan 28 2017.

      Your account tells you when you can jump again when you click ” phone ” on the online account.

      • Melissa C

        Oh wow that sucks !

        • ITALIANNYC

          Well does that suck? Jump 1 is the best program there ever was.

  • MattPortland

    I wish we had a Hangouts chat (or other chat app) to discuss this instead of this goofy Disqus comments section.

  • Foj

    When you shipped your trade in, do you have any idea if the accessories like earphone and charger needs to be included? Or just the phone itself only?

    • MattPortland

      My experience is that all they want is the phone and battery.

    • Evelyn Rosado

      Just the phone. No need to return chargers or earphones.

  • Khumphan Amaratana

    I’m happy for everyone who got their texts and shipment confirmations but I’m sad that I was one of the first ones to stay up and order and I have yet to hear anything…I should’ve just done this online *sigh* I put my trust on phone ordering too much

    • Javon K (GlenCoco143)

      Me too, and i ordered mine a little bit before the actual launch time. Im definitely going to call the in a little bit.

      • MattPortland

        Let us know what they tell you. I’m in the same boat.

        • Javon K (GlenCoco143)

          Currently on hold with customer service..

        • Billy

          Ask them what’s the point of pre-ordering if we’re going to receive our phones after launch day!

          Although it seems it’s only with the 7+ models

        • MattPortland

          Here’s what they told me on Twitter.

          @TMobileHelp: Awesome! So, you’ve already checked your order status, that’s great! I didn’t mean to alarm you Matt. It looks like you’ll be in line to get your device a lot sooner! However, I get what you were stating and expecting. Pre-order guarantees you get a device when available and because of the popularity and the highest turn out with the iPhone 7, a pre-order can prevent you from losing out and not having a device if it sells out in stores. *KeithS

        • Billy

          Very vague, this only tells me you do in fact have a chance of getting one in stores at time of launch! In fact, around my way I would definitely get one at time of launch 100%

        • Evelyn Rosado

          I may be wrong but wasn’t there an issue with the Plus phones with the 6 release?

        • Billy

          There might have been but honestly I can’t remember!

        • Javon K (GlenCoco143)

          So I just got off the phone with them and my shipping date is still 9/19-9/26 and he said that I would get and text message if anything changes.

        • MattPortland

          Yeah, that’s what they always say.

        • keepitreal25

          Because that’s all the info they have. There really is no point in continually calling back for order updates, everything they have is the same dates as your mytmo.com order status page

        • MattPortland

          I don’t call continually because I know what they (you) will say.

        • keepitreal25

          Wasn’t talking to you, I’m talking to the people who keep calling when they see the status online and think by calling the date will somehow change, you don’t need to reference my statement and tmobile as the same. I don’t speak for them , my responses are my own !

        • MattPortland

          That’s fine and dandy but I don’t think a current T-Mobile employee should be chastising customer on an independent third-party site. But that’s just me

          And I’m going to keep it real by utilizing the new block feature of Disqus.

        • keepitreal25

          Good job do that because your over sensitivity to this iPhone makes it hard to not reply , telling people how to save their time isn’t attacking them either by the way!

  • Dean Smith

    Finally I was able to decide and order 7 for my wife and 7 plus for myself both 128GB with a friendly rep on phone .

    She uses basic android phone but the rep said she still can do new JOD and get the for $99 down with $28 monthly payment for 18 months.

    I use 6S plus and was always unsure which size I should go for this time, 7 or the 7 plus. The bigger screen always feels heavy when going out and uncomfortable when using as a phone to talk but then I like texting, emailing and doing web on the bigger screen. I could go for any size but I said ” i will go for the 7 plus”. I was charged $149 before tax for the 7 plus 128 GB with about $31 monthly for 18 months on JOD? Was told I have to send back my 6S plus and don’t have to pay off the remaining balance. True? Thanks

    • Evelyn Rosado

      Yes it’s true, you don’t have to pay the balance off. If you are a JOD customer the phone must be returned to a T-Mobile store. If you are an original JUMP customer you mail it back using the label in the box. I am a JOD customer and have 10 days from the receipt of my new phone to turn in my 6s. If I don’t then I will have 2 leases with T-Mobile, which I don’t want or need.

      • Dean Smith

        should i call and cancel the 7 plus and go for the 7? i have my pros and cons on 6s plus that i have been using for the last 12 months or so. bad for carrying out or in pocket,bad for using as a phone cos its heavy , the pros are great for texting and web and emails.

        • Evelyn Rosado

          I had ordered a 6plus when they first came out. I went from a small iPhone 5 to the 6plus and thought it was just too big. I traded in for the 6. Upgraded to the 6s and now Im ready for the 7plus. I needed to take baby steps! LOL. I know it’s going to be bigger but not as bad. I know it won’t fit in my wallet like my 6s does, but I can deal with it. I guess the decision to cancel or not should be yours. You’ve been using a plus so the transition should be easy. If you went to a 7, I think you might think it’s too small since you’ve been using the 6 plus.

        • Dean Smith

          asking for opinion. you switched back and forth between the sizes. it didn’t matter much? Is there a poll i can look in to, latest one on what most people go for? 7 or the 7 plus? lol. I wish they made a size between the 4.7 and 5.5!

        • Evelyn Rosado

          No, to me, it doesn’t matter much. After using the 6S, I just felt it was time to step it up to the 7 Plus. I have a friend at work that has the 6s Plus. It just doesn’t seem that big anymore.

  • Enrico Abel Delos Santos

    If I havent been charged and my phone hasn’t shipped yet, can I cancel my order without facing any fees? Im thinking of taking my chances by going early Friday morning into the store. I cant believe my shipment date is 9/19-9/26 when I placed my order literally within the first hour of pre-orders. :(

    • MattPortland

      There should not be any fees, but if you cancel and the store doesn’t have what you want, you’ll have to go back to the end of the line (so to speak). And all of the new iPhones have a wait until November.

      • mike hernandez

        i ordered on release day 7am my date says 11/1-11/30 so i dont get why

        • MattPortland

          I don’t know either but I had problems with my S7 Edge pre-order and now this one, too. I don’t think I’ll pre-order a phone again. I just can’t stand seeing “Your Order is being processed.” I had my order for iPhone 7 in before the 12:01 pre-order time and I’m still not one of the first to ship.

        • Denaaaa

          Which phone did you order? Some models/colors have a bigger demand. When I preordered the person who did my order told me that certain colors and models were selling much faster than others

        • mike hernandez

          jet black iphone 7 plus 128 i called at 3 am and there computers were down. gave up called at 9 am crazy ship date 11-1 11/30

        • Denaaaa

          I think the reason for your ship date being so far back is because you ordered the Jet Black. Apparently there’s a really high demand for that color. I’d call customer care and see what they say, you though about that ship date

    • MattPortland

      And don’t feel bad. I placed my order a little bit before 12:01am and I have the same ship dates that you do.

    • Diana Rocha

      I would much rather have that shipping date then the one I had 10:25 to 11/22 and I was online at 12:00

    • Denaaaa

      Going to the store will not guarantee that you’ll get a phone. I didn’t preorder last launch just assuming I’d be able to buy one day of at the store and after going to 5 stores and none having the model/color I wanted, I had to settle with placing an order at my local store

    • Khumphan Amaratana

      I would wait because last year they didn’t charge my card until Wednesday and shipped the phone Thursday and it was delivered fri/sat (I had ordered 3 phones)

    • Enrico Abel Delos Santos

      I figured if I’m able to make it early in the store (maybe 2hrs prior to opening) and they can confirm I can get a phone then I’ll cancel my pre-order. That’s if I’m still not charged and still have no shipment notification.

      • keepitreal25

        So just to make sure I’m reading correctly, you are going to give up a guaranteed pre order and granted you ordered an hour after it started, which is long time for iPhone pre-orders , and attempt a retail store for a plus model in the second most popular colors, a store who won’t know what they are getting prior to the 16th?

        • Enrico Abel Delos Santos

          I’ll head to the store early on Friday (maybe before it opens) to see if they have my choice in stock. If they do then at that point I’ll check the status of my pre-order. If they still haven’t charged me and/or shipped my phone then I’ll cancel and proceed to purchase the phone in the store.

        • Billy

          Absolutely! When huge company’s like T-Mobile forget the simple concept of supply and demand! The people creates the company, our $330 a month is what pays salaries/equipment and etc, forget that fundamental fact and watch watch watch you fall under! Esp when people have options like Verizon, AT&T and Sprint!

          Slip up if you want! It’s 2016

        • keepitreal25

          Well considering the manufacturers supply the physical phone and not the carrier, I don’t understand your response. All the carriers are at the control of apples inventory, so how many employees and all that is indifferent when you are talking about shipping dates for the one phone that the maker of the phone controls all aspects of their release.

        • keepitreal25

          Sorry wrong reply if you’re weren’t talking about tmobile shipping dates for the iphone. Read wrong person comment

      • keepitreal25

        If so if your phone is set to arrive that following Monday you can expect to be charged that Friday

  • Luis

    I ordered early on launch day, i got a text friday shipping is scheduled for 09/27/16-10/10/16. Anybody get this message?

    • taron19119

      Yes i got the same text and i ordered at 12:01 am

      • Luis

        at least im not alone

        • taron19119

          Is your order still processing cuse my order still says processing

        • Luis

          Yes still processing, does not look promessing

    • Richard Roma

      Which model, color, and memory size did you order?

      • Luis

        Iphone 7 plus 32gb matte black

        • Richard Roma

          Ordered that one too. This particular config seems popular, so it’s going to take a while.

        • Luis

          I figured this will be the most popular

    • Joey Soloo

      Mines say the same thing

    • Denaaaa

      Same, although when I initially ordered over the phone I was told an earlier ship date

    • steven berson

      Yup, same here. However was told since I called in early I would get it on launch date. Hope those dates are wrong.

      • Luis

        I was told the same launch date, still says processing.

  • Dean Smith

    i ordered the 7 plus today on phone using JOD, am I able to change to the IPhone 7?
    If yes, how long do i have to call tmobile to change to IPhone 7?

    The
    biggest reason is the 6S plus i have been using for 12 month is just
    way too heavy and little bit too in my casual pant or light jacket
    pocket. I know for girls it is easy as they carry hand bag but for guys
    like my with casual wears, 6S plus has been just too uncomfortable when
    going out. I wish the 7 had all the great features of 7 plus but what
    to do!

    So can i change the size over the phone or too late?

    • Denaaaa

      I would call them as soon as possible to change your order. Don’t wait

    • keepitreal25

      Your order would have to be replaced or re-ordered.

  • Billy

    I have a feeling the iPhone 7’s will be in hands on Thursday!

    • MattPortland

      For whom?

    • Benj

      I have that feeling too because one of my order has been shipped and the tracking number show that ready for UPS

  • Benj

    So I placed two orders at T-Mo store, they both iPhone 7 32GB. First one is est to ship 09/15/2016 – 09/16/2016 and the other one est to ship is 09/19/2016 – 09/26/2016. My bank account has been charged for both. Will I get them both on the launch day? Anybody has been charge?

    • MattPortland

      They typically charge your card once the device has shipped. I’m also in that 9/19 – 9/26 group. I can’t tell if my card was charged because there’s no sales tax in Oregon so my total was $0.00. What colours are your phones?

      • Benj

        Wow, lucky you no sales tax in Oregon. My card has charged for tax + upgrade fee only. I ordered two iPhone 7 black and gold and they both 32GB

        • MattPortland

          Okay I ordered the 7 Plus Black 32GB.

          Yeah, a lot of people come to Portland just to shop.

        • Benj

          I also ordered an iPhone 7 plus black 32GB but the est ship date is 09/27/2016 – 10/10/2016 and I haven’t gotten charge yet

        • taron19119

          I got the same shipping date as you but i got 128 iphone plus black

        • Benj

          I got an email that one of my order has been shipped. I also got the US tracking number, the status show that ready for UPS. Have you received your tracking number yet?

        • achatoff

          Benj So you ordered the Black Iphone 7 Plus 32gig and got the tracking number already? Was you orginal ship date 09/27 – 10/10?

        • Benj

          Yeah I ordered a Black iPhone 7 32GB, original ship date 09/15/2016 – 09/16/2016 and I got tracking number this morning. Also, I just got a tracking number for my other order, it was Gold iPhone 7 32GB, original ship date 09/19/2016 – 09/26/2016.

          I also ordered 2 iPhone 7 Plus 32GB, one is rose gold and another one is black. They both estimated ship date 09/27/2016 – 10/10/2016. I am still waiting for those

  • Billy

    This is what I post on both tombile.com and John Legere’s FB accounts. I notice they both don’t respond often but just like any company if they see the same question about the same thing we might get a response!

    “Pre-ordered 0500hrs (EST) on pre-order day EIP signed within seconds afterwards not new to the process!

    Seems to me and others on tmonews.com the iPhone 7 will ship first no matter what, I haven’t read ANYONE who preordered the 7+ saying money was deducted from their accounts or any tracking numbers and etc!

    My question is the very first person who preordered the 7+ on pre-order day, when will their phone ship?”.

    Then I post a screen shot pic show my order status, which shows the iPhone 7 being shipped and the iPhone 7+ showing Being Processed, phones being ordered the same day/time! One shipped and one not; odd!

    • Lee

      Very odd

    • MattPortland

      I don’t think the left hand knows what the right hand is doing at T-Mobile.

    • MattPortland

      And thanks for doing this.

    • keepitreal25

      How is that odd if the color you chose for your plus , is the one apple isn’t supplying inventory for until the dates shown on your tmobile site page and not launch day!

    • Richard Roma

      What’s odd about it? They have different demands and inventory for the two models. Most of the folks who pre-ordered are tech nerds and probably went for the plus model.

      Without knowing your color, model, and storage size, it’s hard to guess why it’s not shipping on the same date.

      In fact, consider yourself lucky, as in the past, they would wait to ship both phones at once.

      • Billy

        I’ve read every single post here since this thread started! And, cannot find one 7+ of any color that has an estimated ship date for this week! The earliest is for next week like myself! I ordered pretty early too!

        I realize not every T-Mobile customer knows about tmonews.com! But, those who are here not ONE 7+ shipping anywhere near the time the regular 7 is?

        This is what I find odd!

      • Billy

        Let’s take the least popular color for the 7+, when is the earliest that’s shipping?

  • Sub

    Trading in a 16GB iPhone 6 for a 32GB iPhone 7. Will see how this “free” trade-in off works exactly.

  • Billy

    I’m a little curious, for those of you who ordered the iPhone 7+! What was the date & time of order, color of iPhone 7+ and ETA of your brand new phone? Thanks

    • ImHomeNow

      7+ jet black 256gb. EIP signed and returned 3:10am EST. (10 minutes after launch). Expected delivery 09/19-09/26, but rep assures me it will be 09/16.

      • Billy

        Interesting!

      • MattPortland

        That’s what Twitter rep told me, too.

        Or more exactly –

        @TMobileHelp: I totally get your concerns on this given how diligent you were with getting this amazing new phone ordered. Since it sounds like your order went through pretty early you may still see it arriving on launch day. Our estimated shipping dates were based from the 19th to the 26th from the very start. *FelixK

    • Leslie Humphery

      matte black, 128 GB, ordered online 9/9 about 7A EST (although documents say 1:30A PDT), EIP signed and returned about 5 minutes later, estimated ship date 9/27 – 10/10

    • MattPortland

      Black 7 Plus 32GB. Ordered a few minutes before the official pre-order time. Date 9/19 – 9/26.

      • Billy

        When is ETA?

        • MattPortland

          Sorry, I edited.

    • Mike Palomba

      Gold 7 plus 128GB 9/19-9/26

    • steven berson

      iPhone 7 PLUS 32GB Black. 5AM Eastern Time. ETA 9/27-10/10

      =(

    • kev2684

      128GB Black iPhone 7 Plus
      signed EIP confirmation email received 4:18 EST
      9/19-9/26 estimated ship date

    • Javon K (GlenCoco143)

      iPhone 7 Plus 256GB Jet Black 9/19-9/26

  • King

    Was told by several T-Mobile reps there are only generated dates nothing set in stone due to company not receiving phones yet

    • MattPortland

      WhenTF do they get the phones from Apple? Thursday?

  • Mike Palomba

    Still haven’t shipped out an iPhone 7 plus gold 128GB ordered at 3:00 AM EST

  • Bahay

    Guys, whos credit cards were charged already, go to UPS website and TRACK BY REFERENCE (use your order number as Shipment reference). Leave “Shipper Account” blank.
    It worked for me 2 years ago when iPhone 6 came out.

    • MattPortland

      My total was $0.00 (no sales tax in Oregon) so I can’t get any info that way.

      • Bahay

        Did you try?

        • MattPortland

          Did I try what? There’s nothing to charge me for.

          Never mind.

        • MattPortland

          Didn’t work.” UPS could not locate the shipment.”

    • Billy

      For the 7 or 7+?

      • Bahay

        Doesn’t matter

        • Billy

          Understood!

    • tasha

      My card has been charged but nothing pulls up on UPS yet. My estimated date is still 9/19-9/26 on T-Mobile’s website.

      • Bahay

        It worked 2 years ago. Maybe you will see tracking info soon.

  • ImHomeNow

    Care just said NO cards have been charged.

    • Billy

      For the 7+?

      • ImHomeNow

        For any.

    • Mike Palomba

      That’s definitely not true

  • alexqa123

    i ordered the 7plus 32gb, however, when i placed the order my EIP was not paid off on my 6plus. i was told by Care that i need to go into the store and pay it off and just ship the phone back to them with the return label provided by the order of the 7plus. im hearing conflicting answers. anyone have any ideas?

    • Bahay

      I paid over the phone when was placing the order for iPhone 7 jet black 128Gb.

      • alexqa123

        weird. they told me i cant make payments over the phone and that i have to walk in to an actual store

        • Bahay

          Have you check account? When I placed an order, I checked my EIP for iPhone 6S and there wasn’t any balance remaining.

        • alexqa123

          il check now. i was just wondering if i do pay it off at the store, it would be applicable for the trade in offer for the order i placed. or i have to cancel the order completely and place another order once i pay it off.

        • Bahay

          Not really sure. You probably better call Cust Care and ask them. When I was placing order I was asked if I want my remaining EIP to be added to the next bill or to be paid off. I paid it off over the phone and after order was placed. New EIP aggreement was signed and all done.
          Tbh, I don’t recommend going to the store as they most of the time don’t even know what to do and calling Cust Care themselves.
          Try to contact Cust Care and make everything done over the phone. Probably the person who you placed order with wasn’t trained enough to handle those kind of cases.

        • alexqa123

          thanx all! i had to call in to Care one more time and they helped me pay it off over the phone. All i have to do now is start the trade in process online and enter the Order # of the iphone7 so they can link up.

        • Bahay

          You can pay it off online. But usualy paying online takes effect next billing cycle. Better pay in store or over the phone. And yes, once you receive your new iphone 7, you will need to ship your current phone using shipping label that comes with new phone to the address shown on the label.
          Make a copy or take a picture of the shipping label for your reference. If possible, add tracking #.
          2 years ago I was sending my iPhone 5S and shipping label didn’t have tracking number. I was calling T-mobile after week to confirm that they received the trade-in device.

        • taron19119

          I was giving a 31 dollar credit for my last payment on my Note 4 so that I could preorder the iPhone 7

  • Mike Palomba

    Was anyone else charged more then once for their phone? I was charged 3 times for the same phone..

  • Jim

    Ordered iPhone 7 plus rose gold at 6:30 est and was just charged for it. Did jump lease. Waiting on my 7 plus Black to charge now. Both 128gb.

    • ImHomeNow

      I ordered mine at 2:55am est and have not been charged…

      • Mike Palomba

        Me too

      • Bahay

        Ordered 7 jet black 128Gb on 1:30am MST (12:30am PT, 3:30am ET) and credit car hasn’t been charged yet.

  • Was just charged for mine, iPhone 7 plus gold 128GB. Ordered around 2p ET launch day.

    • ImHomeNow

      So what does your order status say now?

      • Still “being processed,” with 9/27-10/10 ship date.

        • ImHomeNow

          Leaves hope…

        • They are probably going through each model (there are what, 12-15 now?) and matching orders to phones. I’m gonna guess jet black is the last one they’ll do because supplies will be limited unlike other models.. so its easier to get the others fulfilled quicker

        • ImHomeNow

          You just hurt me…lol

  • ImHomeNow

    iPhone 7+ 256gb in jet black ordered at 2:55am est and no charges…

  • Rene W. Zapata III

    Ordered my iPhone 7+ 32GB Gold at noon on launch day and I just got charged.

    • Benj

      I ordered iPhone 7 Plus 32GB Black and rose gold at 11AM on launch day and I also just got charged, I hope I will get tracking info tomorrow :)

  • DaBigDawg

    Just got charged.

    Ordered JOD 4:00AM on the 9th via phone. Was given Sept 19-26 delivery time frame. Ordered Silver 7 Plus 128 GB.

    • Khumphan Amaratana

      Lucky :( I want mine already sad u even stayed up late :(

      • DaBigDawg

        It was a whole ordeal trying online. On the phone. Getting disconnected. Not getting a call back from the phone rep when the system came back online.

        • Khumphan Amaratana

          Yeah same thing for me too but I couldn’t call them back early enough

  • Khumphan Amaratana

    Lucky you guys…still waiting for charges. Take my money T-Mobile!! Take it all!!

  • With as large of a preorder as t-mobile had (4x the 6S, and the largest in company history), don’t be surprised if there is a lot of confusion early on, and/or screwups. JOD really needs to be online too..

  • ImHomeNow

    My luck the rep took down the wrong CC info.

    • Wait that’s why? or you just saying..

      • ImHomeNow

        I was being funny….hopefully lol

    • taron19119

      Thats my biggest fear

  • Bahay

    Looks like T-mobile got inventory and started processing orders.
    I hope to be charged later today which means order will be shipped on 15th

    • MattPortland

      What makes you say that?

      • Bahay

        T-mobile starts charging cards when they have inventory. When I was waiting for my iphone 6 2 years ago, I was really impatient and been calling T-mo every 6 hours (sounds crazy :) ) I been told by one of the rep, that they havent received iphones from Apple yet. And rep also said, once your card is charged then you will get your iphone on launch day. I was charged on Wednesday and got iphone on Friday.

        • MattPortland

          Okay. Thank you for that input.

  • ImHomeNow

    The crazy part is how much later others ordered their phones after me and they are being charged first…I guess we will all get what we ordered eventually….

    • Bahay

      It’s all because of color of the device

      • MattPortland

        And storage.

        • ImHomeNow

          I’m crying.

        • MattPortland

          I’m sorry.

  • ITALIANNYC

    Mine shipped two days ago.

    I used jump and have until October 11th to return my current 6s.

    At least I have a few weeks to test if it’s any good

    • ImHomeNow

      shipped two days ago???!? then why don’t you have it?

      • Billy

        Funny!

  • MattPortland

    I keep waiting for them to push the ship date back like they did with my Galaxy S7 Edge.

  • aae

    mine shipped on the 12th… is it possible i can receive it before the launch?

    • MattPortland

      Possible, but UPS may have been told to hold them until the 16th.

  • Javon K (GlenCoco143)

    The people who are getting shipment information are so lucky. I’m still stuck on the dreaded “order in progress”

    • MattPortland

      Their status still says processing.

      • Javon K (GlenCoco143)

        So there could be a chance of us getting our phones on launch day?

        • MattPortland

          I’m cautionly optimistic. Realistically, they could have them all packed up and ready to go Thursday since it’s Next Day Air shipping.

        • Javon K (GlenCoco143)

          True, if not I’ll be making my way to a T-Mobile store bright and early Friday morning

        • MattPortland

          Also, I don’t think they’re getting shipping info just their card has been charged.

        • taron19119

          People are reporting that they are getting tracking info

        • MattPortland

          That’s awesome then. I haven’t read thru all the posts since I got home.

  • Diana Rocha

    Anyone who ordered the iphone 7 plus 128gb jet black already receive a tracking number?

    • mike hernandez

      nope im waiting too mine says 11-1 11-30

    • taron19119

      I got the matt black and i order at 2:59 a.m. eastern time and my order is still processing and my credit card has not been charged yet

      • MattPortland

        It’s matte.

    • Steven Pham

      nah…i ordered 2 at 12:01….it said 9/19 to 9/26

      • MattPortland

        I think there’s still a chance that we can get them on launch day.

        • Steven Pham

          i hope so but seem wont be on time

        • MattPortland

          Yeah, I’m about to give up hope. ☹️

    • KRM

      I ordered iphone 7+ jet black on 9/9 at 3:30am est.. No charge yet and the status is still in process with ship date: 9/27 – 10/24

    • Diana Rocha

      So I called T-Mobile and my shipping date on the app says 10/25 and 11/11 when I called she told me I was not going to receive my phone until 11/1! What’s the purpose of a pre order!

  • aequalitas

    Ordered three phones around the same time (9/9 around 8a PST). Status as of now:
    – iPhone 7 128G black – always gave launch date delivery estimate – card charged Monday – status is “shipped” and have tracking number
    – iPhone 7 Plus 128G rose gold – 9/27 – 10/10 estimate – card charged Tuesday – status is processing and no tracking number
    – iPhone 7 Plus 256G black – 9/19 – 9/26 estimate – card not yet charged – status is processing

  • Dean Smith

    ordered the rose gold 7 for wife2 days ago, ordered black plus for myself yesterday. the black plus says shipping in mid oct. The UPS guys and trucks full of Iphones. They know they have to be careful but the driver in my area drops my deliveries at the outside of the door, not far but still a risk of being stolen. Will TMO require signature? Hope it does

    • MattPortland

      I’ve always had to sign.

  • Evelyn Rosado

    Money charged just waiting for it to update to shipped!!! 7plus 128 Rose Gold.

    • MattPortland

      Which colour and storage?

      • Evelyn Rosado

        7plus 128 Rose Gold.

        • MattPortland

          Good news. Seems like they’re getting to the Plus models now. It’s cool not having sales tax, but having to pay nothing means I won’t be billed. I can only go by what the site says.

  • ImHomeNow

    I have still not been charged. Boo

    • MattPortland

      Which model?

      • ImHomeNow

        iPhone 7+ 256gb jet black.

        • MattPortland

          I live in Portland, why don’t you come over to my place with some vodka and can commiserate together.

        • ImHomeNow

          Ok deal.

        • ImHomeNow

          Tito’s good?

  • aae

    so i ordered matte black 32g around 7/8pm EST on 9/9 …. got the shipped notification on the 12th…. i live in NJ so no sales tax…. i wasn’t looking for anything to be billed however… i got an email this morning (14th) stating that i’ve been charged but the receipt shows….$0. WHERES MY IPHONE? i want an early delivery!!! no changes have been made on UPS since it says shipped there have been no detailed updates at all!

    • Javon K (GlenCoco143)

      Ummm I live in New Jersey too and i got a 7 Plus 256GB and my sales tax was $67.90.

      • aae

        sorry i mean my order was $0 because i used my JOD … so there was no amount to be paid .. reading sales tax on this feed over and over again got me screwed up haha

        • emcdonald75

          See I am confused. I wanted to preorder the iPhone 7 Plus Jet Black 128GB, and I was told by the store representative that I have to pay $149.99 because I wanted the 128GB version, and then I had to pay sales taxes on the $149.99 down payment, because the rest of the phone taxes will be on my bill each month.

  • Nick

    All 4 of my iPhone 7 32 GB (1 Matte black, 2 Gold, 1 Rose Gold) have all shipped. Two where estimated to be shipped originally 9/19-9/23 so they are shipping ahead of expectation. My iPhone 7+ 128 GB Matte Black, still shows processing with an ETA of 9/27-10/10. That has not changed since ordered.

    I per-ordered all on them on launch day, 3 of them where after 10PM EST and they are still arriving on Friday, so T-Mobile must have had a decent supply of them or demand isn’t as good as they are saying.

    I did JOD upgrades on all of the lines. How will the lease payments work if my bill cycles before I have the phones? Will I be charged twice (for both the old and new phone)?

    • Khumphan Amaratana

      I ordered at 3pm but bc of computer issues the T-Mobile website says that it was put in 9/10. Even though I called at 2am 9/9 (wasn’t able to put in order for 2 hours on phone) and called again at 2pm and was ensured everything put in fine. Didn’t receive EIP until morning of 9/10….

  • Aiselcat

    I ordered a Black 7+ 128 GB @ 5:28AM EST and I haven’t been charged or received a change in status (currently: “Order in Progress”). This is killing me! It’s not as bad as it was for the 6+ pre-order, but this still sucks lol

    • Aiselcat

      FYI – Just got this message from a rep via twitter:

      “Great Question Natalia! The shipping date will not change, it is set in stone for you. Enjoy the awesome device!!! #humpday #tmobilehelprules *JermalB”

      So I guess I won’t be getting mine until 9/26, at the earliest. #Kcuf

      • Luis

        I got the same dates, if we go according to the rep than i guess the dates are set in stone.

      • tasha

        My original date was 9/16-9/26. I was charged yesterday morning. Yesterday evening, my date changed to 9/19-9/26. I got a shipping notification this morning. There may still be hope that you will get it before 9/26!

      • MattPortland

        They’re so condescending sometimes.

    • Benj

      I ordered 2 iPhone 7+ 32GB black and rose gold. I got tracking number for the rose gold this morning. BTW my both orders est ship date same as your. You probably get a tracking number later today or tomorrow I guess

      • Aiselcat

        I hope so! Customer service reps are known for their inconsistency so I’m hoping the dates are really just there to cover their asses in case things don’t go as planned. Either way, my 6+ has been crackin out since they announced the 7 lol so I’m just hoping it lasts long enough for me to trade it in!

  • Khumphan Amaratana

    Looks like I won’t be getting the phone this Friday. I can wait I guess ! Happy for all of y’all

    • MattPortland

      You’re not alone.

  • alexqa123

    both my pre orders show shipped. UPS says tracking info not available yet. Lets see how the trade in process is going to work

    • MattPortland

      You get a return sticker with your new phone and you just ship back you’re old one.

      • alexqa123

        i was told by Chat that i need to initiate a Trade In online. when i do it this way, i only see the credit of $195 that only allows me to add it to my bill or to other EIPs on my family plan, not my new Iphone7. so i think i have to wait until the IMEI becomes active on my account. Im not too sure.

        • MattPortland

          Oh trade in. I’m sorry, I thought you meant Jump.

  • Benj

    So one of my order for the 7+ 32GB has shipped and I got tracking number this morning as well. Still waiting for the other one to ship

  • thepanttherlady

    An Alonzo fan!!! I like you already :)

  • ImHomeNow

    Still waiting on charges here. It’s nuts.

    • MattPortland

      It’s downright stupid. This is twice that I’m not getting a preorder by launch.

  • Rene W. Zapata III

    My 7+ 32GB order has shipped and I now have the tracking number. Now to wait for the phone to arrive.

    • ImHomeNow

      Ughhhhhh when did you sign EIP? And you’re in Tampa! I’m in Sarasota, not far at all.

      • Rene W. Zapata III

        I signed it when I did the preorder on the 9th.

    • steven berson

      Did you have an eta on when it may arrive? I’ve received pre-orders before actual launch date.

      • Bahay

        Who ever got their shipping info will get their phones no earlier than 16th.

      • Rene W. Zapata III

        No ETA, on UPS tracking it says ready for UPS but I would assume it could arrive tomorrow hopefully or Friday.

  • Joseph A. Tucci

    I got through to apple’s site at 3:07am EST. I Picked Iphone 7 plus Jet Black 256g for sprint. It told me It could not connect with sprint and put my phone on reserve. I did not receive an email right away and tried again. Got through on a second attempt and bought it. The shipping time is 4 to 6 weeks Oct 18-31. WTF Wondering what the Shipping time would have been for the reserved one. Just didn’t like the fact of waiting for a email. That cost me NY Comic Con Tickets. Guess now i really have to wait.

  • MattPortland

    WTH does this mean?

    “@TMobileHelp: I can see you placed your order early and show that the device is ready to drop to the warehouse so right now its still in processing. Once they finish processing it will be shipped – *SharonM”

    • MattPortland

      Okay here’s what that means. Maybe you can arm yourself with information and talk to them on Twitter.

      “@TMobileHelp: We could probably be a little more specific on that, right Matt? :) When we get a status update from our warehouse that your phone is ready to drop, it means it’ll be out of the building within 24 hours.
      Which is awesome news for you – if we’re getting that status now, it hasn’t let yet, but it will be either later today, or tomorrow, which puts you on track to receive that phone right around launch day :D
      *EvanB”

      • ImHomeNow

        This pounds be like BS

        Edit: omg sounds, not pounds! LOL

        • MattPortland

          They’re usually pretty honest with me.

        • ImHomeNow

          What size did you order?

        • MattPortland

          Black 7+ 32GB.

        • ImHomeNow

          It seems I haven’t seen any 256 models be shipped in the plus.

        • MattPortland

          I noticed that they seem to be getting around to the Plus models now.

        • MattPortland

          Do the deliver on Saturdays?

        • Benj

          I don’t think UPS delivery on Sat

        • MattPortland

          Google says “On weekends, UPS works Saturdays but not Sundays. UPS delivers UPS Worldwide Express®, UPS Next Day Air® Early, UPS Next Day Air and UPS 2nd Day Air® packages on Saturdays.”

        • Benj

          All my tracking number shows UPS Next Day Air Saver®, is it different with UPS Next Day Air?

        • MattPortland

          Hmm I’m not sure.

        • Benj

          Well, if it is different then UPS Next Day Air Saver won’t delivery on Sat :(

        • MattPortland

          I think it’s still possible that they get these get shipped tomorrow for delivery on Friday.

        • thepanttherlady

          UPS Next Day Air Saver:

          Delivery Commitment Commercial Destinations:
          Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 noon, respectively

          Residential Destinations:
          Next business day delivery by end of day

          Service Area Destinations:
          Available to the 48 contiguous states
          Not available to destinations where UPS Next Day Air delivery is committed by end of day

          Origins:
          Available from the 48 contiguous states and limited addresses in Alaska and Hawaii

          Next Day Air:
          Delivery Commitment Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
          Service Area Destinations and Origins:
          All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii

        • ImHomeNow

          They won’t deliver on Saturdays or Sundays.

        • Benj

          I am still waiting for the Black 7 Plus 32GB. My Rose Gold 7 Plus 32GB has been shipped

        • MattPortland

          Hopefully today or tomorrow.

        • MattPortland

          Do y’all think they work on these orders round the clock?

  • ImHomeNow

    Is it possible that we will be charged tomorrow and it will ship at same time? I have literally received phones and gotten my tracking number and processed email the next day. Im hoping this happens again.

  • ImHomeNow

    Has anyone who ordered the 7+ in 256gb been charged yet? Any color at all… I feel like the 256gb is the problem…?

  • Paul

    I did a jod upgrade on launch day at 5:30 am central and now I got a text this morning from Tmo saying my order has processed and it gave me a tracking number already. It is also already showing my 6s+ as completed and my new 7+ is now active/shipped. Time will tell if I receive it this Friday or not. Original est. ship date was 9/19- 9/26.

    • ImHomeNow

      Size and color??

      • ImHomeNow

        Of the phone, not you.

    • Paul

      Thats a good one, My apologies, 32gb, gold. Also I just got off the phone with a tmo rep and she said if you were given a tracking number before 9/16 you will receive it on 9/16. We shall see I guess.

      • ImHomeNow

        Thanks for clarification. I’m seeing that none of the plus models in 256gb have been charged. So I guess that’s what I’m waiting for.

  • ImHomeNow

    Just tried to call care. 28 minute hold. Hung up. They must be getting the third degree! I also noticed that when I have called this week I am getting people who are clearly in India. I haven’t experienced this in years with T-Mobile.

  • Diana Rocha

    So I talked to a friend of mine that works at T-Mobile and they are only receiving less than ten in store if lucky some stores that are high volume won’t receive any.

    • ImHomeNow

      This is usually the case. When I worked for Sprint in Seattle it was always this same story. They know they will sell them eventually. Why not just order them!?

      • Diana Rocha

        I worked at T-Mobile and usually it’s been more then just 7 or non

    • Ryan Phillips

      Was that less than 10 combined 7 and 7+ or just 7+

      • Diana Rocha

        Yeah combined

  • CJ Wilhoit

    I ordered an iPhone 7 128gb in jet black at 3:20am EST and i received an expected shipping date of 9/19-9/26. My bank was just charged for the phone, so I called 611 and the rep told me the phone would probably ship earlier.. has this happened to anyone yet?

    • Benj

      Yes, It happened to me. If you got charge in your bank then you will probably get a tracking number today or tomorrow. That mean I think you will get your phone around launch day.

      • CJ Wilhoit

        Im hoping it will be like in the past when you were charged on wednesday and it arrived on friday

    • ImHomeNow

      In the past I have gotten my phone before any shipping notifications. I have literally been using the new phone and received the “your phone has been shipped” text on the new phone. I still have not been charged… your post gives me hope!

    • Bahay

      Ordered the same exact model and size at exact the same time and expected shipping date: 9/27-10/24. Credit card hasn’t been charged yet.
      If you were charged expect it to be delivered on 16th.

    • Denaaaa

      Me! My expected shipping date was 9/27-10/11 and I just got my text with my tracking info that my phone has been shipped

  • Khumphan Amaratana

    YAAAASSS finally i got charged!!!! :D

    • ImHomeNow

      How long ago? Can you tell?

      • Khumphan Amaratana

        7+ 256GB gold and rose gold. I ordered on 9/9 2pm CST. But online it says order submitted 9/10

    • Bahay

      Congrats

    • ImHomeNow

      And what model?

  • ImHomeNow

    I have my case and my glass screen protector for days now. Now I just need my 7+ to go with it! I leave town Tuesday night, so I’ll be happy if i get it by then. However, the rep told me I was her very first call five minutes before launch to do an upgrade and that she has been doing this for 4 years and she could guarantee I would have it on launch. I could also hear less experienced reps in the background asking her questions and complaining that their orders wouldn’t go through. Mine failed at first, but it went through in her “secondary” or “backup” system that other reps less experienced did not have access to. She made me stay on the phone with her until the EIP was signed and returned to her. EIP returned to her at 3:10am est, 10 minutes after official launch. She was awesome. Now take my damn money, T-Mobile!!!

    • Evelyn Rosado

      I thought I was the only one. I have 2 different cases for my new 7 plus and a screen protector as well. Just got one case today. Ordered Spigen cases from them on eBay. Better prices than their website.

  • Denaaaa

    I just received my text that my order has processed text with a tracking number. My card hasn’t been charged yet, but the payment says pending! Thank goodness I thought I was going to have to wait till the end of the month/Oct based on the shipping date they gave me

    • steven berson

      Happy for you! Does the tracking number have expected delivery date? Also when did you order and which model?

      • Denaaaa

        Thank you!!! To answer your questions I literally just got the text and when I pressed check shipping it says it’s still being updated, but when I logged into my Tmobile account it says out for shipping. I ordered the Gold 7 plus 32gb at around 12:30 pm day of preorder launch. Tried staying up for 3am and fell asleep

        • steven berson

          Enjoy your new phone! You may get it before launch day. I ordered on the preorder date around 5am EST. Order still pending. Its a long shot but I’m hoping i get it by tomorrow night. Going on vacation. Don’t want to rely on my Note 7 which may catch fire lol.

        • Denaaaa

          Lol no you definitely don’t want to rely on that! Fingers crossed, hope you get your phone ASAP!

    • ImHomeNow

      Payment pending on your bank account or on T-Mobile site? Where did you see this?

      • Denaaaa

        Payment pending on my bank account. On my Tmobile account it says my order has been shipped

      • Evelyn Rosado

        Mine is pending charge on my account but I have my tracking number and received my text earlier today.

  • Javon K (GlenCoco143)

    Same, I ordered a nice speck case for my 7 plus.

    • ImHomeNow

      I got one of those too, glen coco

  • Javon K (GlenCoco143)

    I’m going to call customer service one more time to see what the deal is.

    • ImHomeNow

      Report back

      • Javon K (GlenCoco143)

        After waiting to talk to a representative for 11 minutes I was told that my car wouldn’t be charged until launch day because that’s when the phone comes out. Now I know for sure last year when I preordered my 6S Plus they charged my card a few days before the phone even came out. I don’t think the representative knew what she was talking about tbh. So hopefully I get my shipping info sometime tonight or tomorrow. If not I’m going to be going to a store early Friday morning and trying my chances with that.

        • ImHomeNow

          Well everyone else is getting charged! Dumb rep.

        • mandy

          i didn’t get charge either don’t feel bad

  • ImHomeNow

    It’s after 6 here. I am assuming I won’t be charged or shipped today. Oh well, there is always tomorrow!

    • Drewski troll

      False! I remember when I preordered the 6S plus last year, they charged me at like 10-11pm at night so theres still a chance

      • ImHomeNow

        Don’t you toy with my emotions!

        • Drewski troll 2

          Not kidding lol it happened

  • Steven Pham

    Anyone got the 7 plus jet black yet?i ordered 2 of them at 12:01 9/9..but nothing happen yet

    • ImHomeNow

      Waiting as well. 256gb.

      • Javon K (GlenCoco143)

        Same, and I was able to order before the actual time which was 3:01am. I had everything handed in before 3:02am.

        • ImHomeNow

          Glen coco we are twinsies.

  • ImHomeNow

    We should have posted partial order numbers in the beginning to see how we lined up.

    • MattPortland

      I wish we still had the forums here like we did when I helped start this site with David and Garreth.

      • ImHomeNow

        I miss DAVID!

        • MattPortland

          Yeah, I really hate this PhoneDog crap.

  • FryChickenIsha

    I have estimated shipping dates of 09/26 to 10/03 for my iPhone 7 plus Jet Black 256GB and 09/27 to 09/29 for my iPhone 7 plus Black 256GB. My card has been charged this morning.

    • ImHomeNow

      Charged for both??

      • FryChickenIsha

        Yes. Two charges of $87.25. I ordered them through Apple. Not T-Mobile since the website didn’t work for me.

        • Waiting :(

          Thanks for the update but we all are waiting for T-Mobile :( you’re teasing us.

      • Javon K (GlenCoco143)

        Literally so confused right now

        • ImHomeNow

          Me too glen coco me too.

    • ImHomeNow

      Mine is 9/19-9/26 iPhone 7+ 256gb jet black. No charges yet.

      • FryChickenIsha

        Lucky you! Maybe you get yours earlier.

  • Evelyn Rosado

    Tracking number received this afternoon! 7plus rose gold 128gb

    • steven berson

      Nice! still nothing on my end.

    • mandy

      when did you order yours

      • Evelyn Rosado

        I had tried ordering at 3am & 4:30am on 9/9. System kept crashing. So I was finally able to place my order at about 7am on 9/9. My original ship dates were 9/19-26. I ordered the rose gold 7plus 128gb.

      • Evelyn Rosado

        Ordered at about 7am on 9/9. It was my 3rd try as T-Mobile was having system issues when I was trying to place my order earlier (3am & 4:30am)

  • taron19119

    Did anyone who got the iPhone 7 plus matte black get there phone shipped out yet I ordered my phone at 2:59 a.m. eastern standard time on pre- order day

    • Benj

      I ordered 7+ matte black 32GB and still have not charged or shipped out yet. What is your estimate date?

      • taron19119

        My estimated ship date is 9/27/16 to 10/10/16

    • steven berson

      I ordered the same model around 5am EST still nothing. =(

      • taron19119

        This is crazy it seams like no matte black iPhone have shipped yet

    • aae

      i ordered launch day around 7-8pm eastern and had shipping tracking # sent to me on 9/12

  • ImHomeNow

    By the way:

    UPS Expedited Next Day

    Is this what everyone else shows? I thought others mentioned “air saver” or something like that?

    Your shipping date range has changed
    Estimated to Ship 09/19/2016 – 09/26/2016
    Apple® iPhone 7 Plus – Jet Black – 256GB

    I actually think this answers some questions. These are in lower production and maybe veryblast minute provided to carriers. That would explain why I have an “expedited” shipping method.

    • taron19119

      Thats. What it says on minds what people are saying that once it gets sent to shipping it change it to overnight shipping

      • ImHomeNow

        Ah ok. I just want to know when I’m getting it lol.

        • taron19119

          The part thats funny is the part that says your shipping date has changed and it’s still the same as the original date

        • MattPortland

          Same here.

      • MattPortland

        Next Day Air is overnight shipping.

    • Eboogz

      Mine says the same thing. More than likely I will.be delivered on launch day.

    • MattPortland

      My Silver S7 Edge was shipped the same way.

    • kev2684

      I think T-Mobile exclusively uses this ups next day air for all pre-orders. This is the same as my S7 Edge Gold

  • ImHomeNow

    Just tried to call care. Hold time is 57 minutes to 1 hour and 19 minutes.

    • taron19119

      It said 2 hours hold time when i called i took the call back option

    • MattPortland

      Use Twitter.

  • KRM

    Anyone charged for iphone 7+ jet black???

  • Billy

    Why is TMobile so cheap when buying back phones! $285 for the 6+

    • taron19119

      T-Mobile does not have control over the amount of which color they get Apple reportedly only made a limited number of the black and jet black iPhones for the launch due to supply issues

      • MattPortland

        I’ve seen a couple of people who have matte black phones being sent a shipping notice.

        • steven berson

          I’m not one of them -___-

        • MattPortland

          Neither am I.

        • Benj

          Same here :(

        • jeffy

          I got a matte black phones shipping notice

        • MattPortland

          What GB and when did you get the notice, mate?

    • Billy

      I know I want the 7+ with no payments! But, just like anything I cannot jump in on the first deal (it’s usually not the best deal)! I would have a full 30 days before that first payment is due! Craigslist, EBay and etc! I need to really take my time with this one

      • Billy

        Ok, after taxes and everything else is paid for for the 128gb iPhone 7+ my remaining balance will be $720. If I take TMobile’s offer of $285 for my 6s+ my remaining balance will be $435, I’m prepared to pay the $220 because its the 128gb, I’m left with $215! I can send into T-Mobile 2 extra payments of $54 a month for 2 months and be totally done paying off the 128gb iPhone 7+ in November!

        Or

        List the 6s+ on eBay for $450 and accept a better offer at the lowest $430! After PayPal and eBay fees from $430 will leave me with $369.80. So, $369.80 from the $720 leaves me with $350.20. Subtract my $220 from that leaves me with $130.20, I’ll be done in October!

        Nice try TMobile, keep your $285! I have to list the 6s+ asap!

    • FryChickenIsha

      It’s every carrier. Even gazelle is cheap AF.

  • Denaaaa

    I passed by the Apple flagship store in NYC a little while ago and the line is crazy, some even have tents lol. The people in the front have been there since last week!

    • MattPortland

      That’s a bit much for even a phone geek like me.

    • kev2684

      Imagine next year when all the bells and whistles and new design drops. It’s gonna be insane

    • FryChickenIsha

      I’m not surprised. Check out videos on YouTube, when the iPhone 6 came out. It’s crazy.

  • 77090

    T-mobile is the worst at handling preorders. This is pathetic.

    • taron19119

      Apple is being sued over the way they handled the pre-orders on their website and for their customers

    • This was also the largest preorder by 4 times over. Lets have a bit of patience and understanding here.

    • MattPortland

      My buddy with Verizon said they’re not any better.

      • 77090

        My best friend works for Verizon. He told me theirs isn’t perfect by any means but they are handling it better than T-Mobile. He is in the same boat with us. He uses T-Mobile and preorderd as well.

        • MattPortland

          The grass is always greener.

    • jeffy

      Just because you’re not getting it on the first day doesn’t mean that it’s tmobiles fault. Go choose Verizon and get your phone on the “first day”

  • CJ Wilhoit

    I still haven’t gotten my tracking number… How long after your card was charged did you receive it?

    • taron19119

      What phone what color and what gigabytes does you get

      • CJ Wilhoit

        Jet black 128

    • jeffy

      If you’ve been charged, you should get the phone on the first day if not the second day.
      T-Mobile doesn’t charge you until it had your specific unit in its hand

  • Javon K (GlenCoco143)

    Is anybody having any problems with logging into their T-Mobile account?

    • taron19119

      Yeah i had to try and login 3 times before I let me in

    • steven berson

      Yup can’t log in. Maybe there updating all our orders to be delivered on the 16th. One can hope lol

      • mandy

        i know for real

  • KRM

    Anyone charged for iphone 7+ jet black??

    • Javon K (GlenCoco143)

      Nope, not yet. I’m pretty disappointed too because I had to be one of the first people to preorder. I was done with the whole process before 3:01am EST.

  • Benj

    Do you guys order number contain numbers only or numbers and letters. Mine contains numbers and letters. What is the different?

    • MattPortland

      Mine starts with an S and the rest are numbers.

      • Benj

        Thanks Matt, same as mine

      • Javon K (GlenCoco143)

        Mine does too

      • Presleysocal

        Well.. just asked T-Mobilehelp on twitter about the eta on my order… they tell me backordered. No date. Just backordered. I ordered a 7+jet 128 at 11:59p on 9/8

        • MattPortland

          Oh this is getting ridiculous. Did the date change on the T-Mobile?

        • Presleysocal

          Nope. When checking it still shows the same since day one eta 9/19-9/26

    • Bahay

      mine just numbers

      • Benj

        Are you a new customer?

        • Bahay

          2+ years already.

        • Benj

          Ah, I see. Oh yeah I know the different. According to T-Mo check order status page “If you placed your order on T-Mobile.com or by calling 1-800-T-MOBILE, you can check order status by entering your order number and ZIP code in the fields below”

        • Bahay

          I can check order status on my account. I didn’t do Jump! upgrade, maybe thats whay my order number contains only numbers.

    • Bahay

      Did you upgrade thru Jump?

    • taron19119

      I have you numbers and letters

    • Benj

      WhyTH my comment has to wait to be approved?

      • taron19119

        Do u have a link in your comment or picture in your comment

        • Benj

          Oh yes, tmobile website

        • taron19119

          Link and pictures have to be approved just to make sure that there’s nothing malicious going on

  • mandy

    Anybody ordered after friday?

  • mike hernandez

    jet black iphone 7 plus i ordered on friday at 7 am trying since 3am shipping date says
    11-1 11-30 crazy date.

  • Patrick D

    I spoke to rep and was told that shipping starts as soon as 9/15. In fact, I already have tracking number available with delivery date scheduled for 9/16. My friend has also received his tracking number.

    • Javon K (GlenCoco143)

      What phone did you order?

      • Patrick D

        Apple iPhone 7 – Black – 32GB

    • Benj

      I got my tracking number for my black 7 32GB too but the tracking number just show ready for UPS. So your tracking number already show delivery date scheduled?

      • Patrick D

        yes what I was told is that shipping labels were created as early as 9/12 by UPS. But they won’t ship them out until 9/15.

  • Presleysocal

    Safe to assume the only phones with delays or no updates are the plus models in both black and jet? This is so annoying I don’t know why I expect things to be different every year

    • Harry T

      Apple is notorious for doing limited production to start with so that demand always outs supplies showing that the phone is in high demand in market.

  • KRM

    If we are not receiving the phone on launch day … What is the point to wake up at middle of the night for Preorder.. … so disappointed ..
    Nothing is changed for my i[hone 7+ jet blk order .. still shows in process with est date 9/27 – 10/24

    • MattPortland

      I’ll never pre-order again. I had the same problem with my Galaxy S7 Edge. I’m done with their crappy pre-order BS.

      • MattPortland

        I feel bad for you guys on the east coast who. Had to get up or stay up till 3am just to get the runaround from TMo.

        • ImHomeNow

          Yeah! I set my alarm for 2:50am!!!

        • AxelCloris

          Set my alarm for 2:45 AM, woke up and called in at 3:00 AM on the dot and got through instantly to a rep who attempted to place an order. An hour later no order is placed because their system couldn’t handle it so they told me to go to a store after 12:00 PM to place it. Went to the store, could only place an order for 1 iPhone so I did and got an estimated delivery of November (black 7+ 32GB). Placed an order for the wife’s phone (rose 7 32GB) 2 days later and yesterday I received confirmation that it’s shipping.

          The past 3 years have been terrible for pre-ordering but at least the last 2 got me both phones around the launch date.

        • ImHomeNow

          Their system was down. My rep was higher on the chain and had access to a backup system. She was able to get my ordered completed and EIP back to her by 3:10am.

      • taron19119

        I stayed up all night to pre-order and im not getting the phone on launch day

        • MattPortland

          They should know how to handle all these orders. It’s not like T-Mobile is new to the game.

        • taron19119

          One good thing out of all this is i got a 100 dollar credit for my inconvenience

        • ImHomeNow

          What? How?

        • taron19119

          I called customer care and told them it’s ridiculous how I ordered my phone at 2:59 am Eastern Standard Time on pre ordered day and said im going to at&t because they told me they can guarantee me a phone on launch day and then the rep did not want to lose me as a long-time customer so they gave me $100 credit for my inconvenience

    • jeffy

      You made a concious decision of waking up and preordering it. Shouldn’t have done it. Tmo or Apple didn’t force you nor did they promise you that you’ll get it the first day.
      Idk why you’d be disappointed.obviously you didn’t wake up early enough coz some people will actually get it on the first day

      • Mike Palomba

        I preordered the minite it was live (actually about 5 minutes before it was supposed to be live) and mine hadn’t shipped yet either

      • KRM

        Someone said right.. common sense is not very common… I never hear from tmo or apple something like Preorder start on 9/9 and only limited people will get the phones on launch date.. it is common sense thousands of people did the preorder with expectation of getting the phone on launch date…..
        I could agree with you if you say it is Apple’s fault, they didn’t know about the demand and produced less inventory… btw my order was placed (with EIP signed) within first 15 mins of preorder start time

      • KRM

        Someone said right.. common sense is not very common… I never hear from tmo or apple something like Preorder start on 9/9 and only limited people will get the phones on launch date.. it is common sense thousands of people did the preorder with expectation of getting the phone on launch date…..
        I could agree with you if you say it is Apple’s fault, they didn’t know about the demand and produced less inventory… btw my order was placed (with EIP signed) within first 15 mins of preorder start time

        • jeffy

          OBVIOUSLY you lack common sense OR this is the first time you’re buying ANYTHING. Go out in the real world to see how fast things sell out and I’m not even talking about phones. Just anything. It’s always on first come first serve basis, obviously I don’t see you understanding coz you lack common sense of knowing how things sell.

        • KRM

          Please don’t take personal ;)… I think you didn’t understand what I said… I said I ordered my phone within 15 minutes of preorder start time..

  • Denaaaa

    These iPhone preorders are always so messy. I don’t understand how I ordered my phone at around 12:30 noon first day of preorders. I was given a ship date of 9/26 which I was fine with. I logged into my Tmobile acct the next day to see what it said and my shipping date had changed to 9/27-10/10. Only to receive a text yesterday saying my phone shipped. I’m not at all complaining, it just makes no sense how these preorders are handled. You would think 3 generations of iPhones in, that Tmobile would have their act together when it comes to preordering

    • MattPortland

      The S7 Edge was a nightmare, too. They pushed it back three times so on a Friday I went to the store and got one. I was setting up the S7 when the doorbell rang. It was the S7 Edge I had ordered but the site said it was delayed a week. I never got any kind of shipping notice.

      • Denaaaa

        That’s just crazy! Tmobile really needs to put a team together, sit down and figure this out. Preorders should not be this stressful. I understand it’s partly Apples fault too though

        • MattPortland

          I couldn’t agree more. This isn’t their first rodeo.

        • JR

          You’re really stressing about an iPhone preorder?

        • MattPortland

          What’s it to you, Guest? What I stress out over is none of your business. If you don’t like what I or others are doing in this line of conversation don’t read it and kindly bugger off.

        • Uh, he’s got a point.. it’s just a phone.

        • MattPortland

          So what? We’re entitled to post whatever we want to about it. We’re not bashing anyone or each other, so what and who does it hurt? Does someone have a gun to your head forcing you to read what’s being posted? Should I call the local police dept in your town and let them know someone is forcing you to read this. You can bugger off, too.

      • Enrico Abel Delos Santos

        Did u end up returning one? Did they charge you a restocking fee?

        • MattPortland

          I sent it back straight away and wasn’t charged a restocking fee because it was never opened.

    • Evelyn Rosado

      It’s not the first time an iPhone preorder has been crazy with TMO. That said, I do believe they gave those dates to give themselves a cushion and curb expectations. My dates were originally 9/19-26. Not bad, but yesterday I checked my bank account to find the charge pending and later in the day I got my tracking info. I do agree that there has to be a better way. I tried twice via customer care because I’m on JOD and the systems were crashing (3am and 4:30am) Finally, I called at about 6:55am and had my new lease agreement by 7:01.

      • Denaaaa

        Yes I was thinking the same thing, that they gave dates to cover themselves just in case. This was my first preorder. The other times I bought my phone in person at the store, but decided to try the preorder instead even though I’ve read how messy Tmo preorders have been in the past

    • jeffy

      Because when they give you the initial estimated time they don’t know how many units Apple will give em. They manually calculate it, then if Apple gave em more than they thought then they get the phones faster.

      It’s not hard. You’re preordering not purchasing. T-Mobile doesn’t actually have the phones that day

  • Mike Palomba

    Card got charged yesterday and I got a tracking number. iPhone 7 plus 128GB Gold. Tracking says it’s coming on the 19

    EDIT: looked at the wrong order, card was charged but no tracing number yet

    • Bahay

      When and what time did you order? What time you got charged?
      My order is still Being processed, even tho I ordered around 12:30 PT ( 1:30 MT, 3:30 ET).

      • Mike Palomba

        3:00AM EST

    • Denaaaa

      Where do you see the date? When I click on tracking it just tells me that it’s in transit, there’s no delivery date showing up

    • Bahay

      You should get your phone on 16th if you already have your tracking number

  • ImHomeNow

    Messaging back and forth with T-Mobile on Facebook messenger now.

    • ImHomeNow

      I am being told that all jet black handsets are on back order. Especially the 256gb 7+.

      • Javon K (GlenCoco143)

        I will be at my local T-Mobile store EARLY tomorrow morning.

        • ImHomeNow

          For what?? Apple just reported they are sold out and even their stores will not have physical inventory tomorrow.

        • MattPortland

          The carriers may have some. Apple stores will not.

        • James

          None of the stores in the Pittsburgh area the last 3 years received ANY Plus’s (5.5) on launch day.

          The only received the 4.7 versions.

        • MattPortland

          Well, that’s a crock. This is my first iPhone so I’m not aware of the stores situations.

        • James

          I agree totally. I wouldnt expect any store to have Plus models until October (some models/memory as late as November).

          Good luck!

        • Ryan Phillips

          Went to my store they said that they didn’t and wouldn’t know what they will have until tomorrow. Were they told to say that because I figure that they would get a manifest of what is coming or would have gotten it with today’s shipment of phones.

        • Diana Rocha

          Nope carriers won’t have many either or none I called my old store and they won’t be receiving shipment

        • Diana Rocha

          I was trying to the same thing and at the tmobile that I worked I was told they were not going to have any in stock and that’s a high volume store. I also spoke to another location and they were only gettin 5 in stock. Good luck.

        • Ryan Phillips

          I would still get there early you never know just might get lucky. After talking with my store and they knowing what I am getting it was strongly suggested to get there early. Although seeing what you ordered that would be a no at the stores nobody has jet black in either style.

      • MattPortland

        Boooooooo

  • kev2684

    The lack of “Your order has shipped” emails is deafening

  • sherine tate

    So I order my Phone at 10am on 9/9 but I was up at 3am to order the phone and website crash, so called TMobile and there system was mess up as well. I’m at Jump customer, order a iPhone 7 plus 128gb Matte Black date to get is 9/27-10/10. Now my sister is with Verizon and she upgrade her phone and my niece phone. My sister got a iPhone 7 32gb rose gold and my niece got iPhone 7 128gb matte black, well my niece phone came yesterday and my sisters phone will come tomorrow and there ship date was for 9/23. I’m not happy lol because I want my damn phone.

  • Will NYC

    Whelp… looks like I’ll have my iphone 7 32GB in matte black by tomorrow I see that the shipment is currently in route as of 8:49 AM today. I ordered on 9/9/16 at 4:30am… I signed EIP 4 hours later at 8:37am

    • Jacob

      Nice. I just saw my 128GB Silver Plus get scanned in Louisville, KY at 8:09 AM with next day air. Hopefully I get it tomorrow. I wont believe it until it is in hand.

      • MattPortland

        If UPS has it, you’ll get it tomorrow.

  • MattPortland

    Quite happy that Disqus has a block user feature now.

  • MattPortland

    Hmm T-Mobile site.

    “Service Unavailable.
    We’re sorry, the service you are attempting to use is temporarily unavailable. Our team is working on the problem and will have us up and running as soon as possible. Please try again later.”

  • Benj

    Two tracking numbers of my ip7 black and rose gold are finally in transit. The rose gold 7+ is not in transit yet. Also, I am still waiting for the black 7+ to be ship

  • taron19119

    I was talking to a rep and was told it does not matter when u pre-order the iPhone it just matter when u signed the EIP agreement the rep said if u ordered the iphone at 3:01 am and u signed your EIP agreement at 3:08 am and some one pre-order the iPhone at 3:02 am and signed there EIP agreement at 3:05 am they are ahead of you when it comes to getting their phone

    • Javon K (GlenCoco143)

      My EIP was signed at 11:55 PM or 2:55 AM. So I was done before the actual preorder time because the website let me in.

      • taron19119

        What model color and gigabytes did u get

        • Javon K (GlenCoco143)

          7 Plus Jet Black 256GB

        • taron19119

          They are in very limited Supply

      • MattPortland

        I’m in the same boat. It let me access the iPhones via Jump 1 upgrade.

  • Khumphan Amaratana

    Got charged but no tracking number ! ;( and website is down sighhh

    • CJ Wilhoit

      Me too it seems like they send out more information in the afternoon

      • MattPortland

        I do hope you are right.

  • Aiselcat

    So it seems like those of us who ordered a 7+ in black or jet black (128BG or more) won’t be receiving our phones until the end of the month/early October. This will be the LAST time I wake my behind up at 3:00 AM to order a phone >=( lol. My grandmother always said, “There’s nothin up before dawn but fools and lot lizards.” SMH.

  • Mike Palomba

    Just got a tracking number Iphone 7 plus 128GB Gold, card was charged yesterday

    • Aiselcat

      -_______-

      • CJ Wilhoit

        what time yesterday?

        • Mike Palomba

          3:24 PM yesterday

    • Khumphan Amaratana

      what time yesterday? i got charged yesterday too

      • Mike Palomba

        3:24 PM

  • ImHomeNow

    iPhone 7+ 256gb jet black…. EIP signed at 3:09am EST and no charges or tracking.

    • ImHomeNow

      I am starting to think NONE of the jet black 7+ are being shipped.

    • Javon K (GlenCoco143)

      iPhone 7 Plus 256GB Jet Black. EIP signed at 2:55am EST no charges as of yet or tracking info.

      • ImHomeNow

        You go Glen Coco!

        • Javon K (GlenCoco143)

          Hahahaha.

        • ImHomeNow

          I love how the ENTIRE site is down now over at T-Mobile.

    • Aiselcat

      iPhone 7+ 128GB Black – EIP signed @ 5:28am EST (because all of the systems were down) and I haven’t seen any charges or updates either.

      I’m starting this site as a nice little support group. *Group Hug*

  • Alfonso Manuel Avalos

    Been lurking here for a couple days with no hope of seeing my phone any time soon . 128 gig black , my first pre order and my first iphone since the 3gs . I ordered a little later than most here but I’m hopeful hahaha. Ordered 9/11 with a 11/1 shipping date

    • Alfonso Manuel Avalos

      7 +

  • Nick

    4 of my 5 now show “In Transit” from UPS!!!

    • 77090

      What models?

      • Nick

        4 iPhone 7 32GB. One in black, one in rose gold, two in gold.

        The iPhone 7+ 128 in black is the one that is still waiting.

        • 77090

          Same here. Ordered the 7+ 128gb black and still being processed

    • ImHomeNow

      greedy…lol

    • Billy

      Same with my daughter’s iPhone 7, I just need T-Mobile to take my money for my 7+ now!

  • Javon K (GlenCoco143)

    The website is down yet again lol

    • ImHomeNow

      Yep…this is NUTS.

  • ImHomeNow

    Rep just told me on FB chat that they never even got the black and jet black in the warehouse from Apple of the 7+ 128 and 256!??!

    The iPhone 7 and 7 Plus are on high demand right now and we are doing the best we can to get them out so you can enjoy it as soon as possible! I can assure you as soon as we get them in, we will be sending them right on out! *ChetoyaH

    So I double checked…

    Hey john, I pulled up the order, your phone shows an estimated shipping date of 9/19 to 9/26. Basically, as soon as we have stock, it will ship. *VickiP

    • sherine tate

      That’s crazy and I order a IPhone 7 plus 128gb Matte Black

    • taron19119

      Thats crazy

    • Aiselcat

      Whoa! WTH!?! Why would they even allow us to pre-order them if they knew they weren’t going to have them in stock?! We could have ordered them from Apple instead!

      • sherine tate

        Right, So T-Mobile is the only one having this issue.

      • Denaaaa

        Tmobile might not of know that Apple wasn’t sending them maybe? And even ordering directly from Apple might not of made much of a difference cause they were back ordered right away too. Bottom line Apple as per usual did not manufacture enough phones for this launch

    • djzalo954

      I just spoke to a rep on FB also…

      “We are shipping them out as soon we get them in and some devices are definitely shipping out sooner. The Jet Black is crazy popular this year and is going to be the iPhone 7 to have so I promise it will be worth the wait!”

  • Benj

    Anybody ordered 7+ matte black 32GB got charged or tracking? I am still waiting for that :(

    • Michael Ramos

      When did you order?

  • Jake Ryan

    My 7 Plus Silver 128GB just left Louisville, KY for PA. Showing UPS Next Day Air Saver as method of shipping, but it does not give a a delivery date.

  • CJ Wilhoit

    It’s showing the charge as pending in my bank account not posted…. what does that mean?

    • ImHomeNow

      That means tmobile sent the payment request and your bank is going to push it through at midnight for processing. This is how all transactions show up when you buy anything.

  • Paul

    iPhone 7+ gold 32gb is showing in transit for me now.

  • CJ Wilhoit

    Just called care and they said my phone wasn’t suppose to arrive until 11/1 when my card was already charged?? I already have a date of 9/19-9/26, this does not make sense?

    • Javon K (GlenCoco143)

      You might get it tomorrow, you’re lucky that your card was charged though. I’m still waiting.

    • Javon K (GlenCoco143)

      Also, what phone did you get?

    • Denaaaa

      This is similar to me. My phone wasn’t suppose to arrive on launch. My initial ship date was the 21st, then that was pushed back to 9/26-10/10 and then I received a text yesterday that my order was processed. I’m not complaining, but it makes no sense

  • Khumphan Amaratana

    No tracking numbers yet :( guess no phones tomorrow

    • mandy

      i know i am truly disappointed

  • Will NYC

    My iPhone 7 Matte black 32GB just left Louisville, KY for PA at 3:44pm. Showing UPS Next Day Air Saver as method of shipping, no delivery stamp tho

  • Diana Rocha

    Anyone getting jet black shipment already?

    • ImHomeNow

      No….I don’t think anyone has…

  • MattPortland

    I knew when Twitter rep posted this

    @TMobileHelp: We could probably be a little more specific on that, right Matt? :) When we get a status update from our warehouse that your phone is ready to drop, it means it’ll be out of the building within 24 hours.
    Which is awesome news for you – if we’re getting that status now, it hasn’t let yet, but it will be either later today, or tomorrow, which puts you on track to receive that phone right around launch day :D
    *EvanB”

    I freaking knew that it would not happen.

    • ImHomeNow

      I just don’t get how they have not sent one single black 7+ out…maybe they are just teasing and everyone is going to get their phone??? That way it looks like they are awesome? OR maybe Apple is quietly recalling them….?

      Why did they come out with TWO black phones???? I was under the impression we were getting a navy blue color…now we have two gold and two black…both of the gold are pretty disgusting btw.

      • MattPortland

        I don’t know, mate but I am frustrated as hell with this process. Twitter telling me that it has shipped but there’s a delay in the shipping notifications. WTF??

        • Nate

          what did you order? Black + 32GB? WHen did they tell you it shipped? What time did you order?

        • MattPortland

          I signed my EIP at 11:58pm before the actual pre-order time. They told me it would ship today but it hasn’t. It’s a matte black plus 32GB.

        • Nate

          I ordered the same phone a couple of hours after you… nothing yet.

        • MattPortland

          They assured me twice yesterday that it would ship today. Well, today is pretty much over.

        • Nate

          Also what was your expected date?

        • MattPortland

          15th or 16th.

      • Denaaaa

        Hey don’t slander the gold phones lol! But yes I thought we were getting a Navy iPhone I was so excited about that! The Jet Black iPhone looks gorgeous, but reading how you have to keep it in a case, because it scratches so easily is a big no for me

  • kev2684

    Wow. Even Twitter is lacking people bragging about their tracking numbers on their iPhone 7 pre-order… This means it’s worldwide. Is Apple purposely holding inventory until the very last second to send the first wave of the 7s for delivery tomorrow or did they prematurely moved up the launch day to tomorrow to create hype and scoop up Note 7 users when shipments from China probably hasn’t even landed yet?

  • ImHomeNow

    ON THE PHONE WITH CARE NOW AND THEY ARE TELLING ME THEY HAVENT EVEN RECIEVED A SINGLE IPHONE INTO THEIR WAREHOUSE SO MANY PEOPLE WONT EVEN GET THEIRS AT ALL UNTIL APPLE GETS IT TOGETHER….and yes I was screaming…I. am. mad.

    • ImHomeNow

      Now the supervisor just got on the phone and fed me the biggest bullshit line that not one single person who ordered online or on the phone will get their order tomorrow because the phone doesn’t come out until tomorrow anyways. I am beyond mad.

      she told me that no one has a shipping tracking number.

      • Griffin Dunlop

        I have a tracking number for both of the iphone 7’s that I ordered. I got them Saturday and they’ve been sitting in some warehouse in KY until this morning when they finally arrived at the UPS in KY. No movement since this morning though. I’m hoping they catch the redeye to MN tonight and get in my hands by tomorrow night.

        • Bahay

          You will definitely get yours tomorrow.

        • Benj

          I am in MN too, my tracking numbers show exactly the same as your, I just checked and now it shows departure scan from KY

      • MattPortland

        Unbefreakinglivable.

      • Benj

        WHATTTT! I got my tracking number for 3 out of 4 orders. All 3 tracking numbers are in transit right now. I hope I will get the phone tomorrow. Also, I am still waiting for the 7+ black 32GB

        • MattPortland

          They’re blowing smoke up his ass.

      • keepitreal25

        Really man?;is it this deep? It’s just a phone and I really doubt a leader or rep was c0mplainino to you about there schedule. People get crazy when these phones come out and every year get mad that Apple doesn’t make enough phones to get everyone that pre orders the first day there phone on launch day. The 7 is pretty much a 6s on steroids;it will be OK!!!

    • Bahay

      Apple is the Evil

  • MattPortland

    I wish I could reach through my phone and iSlap someone upside the head.

    • ImHomeNow

      I couldn’t believe the ic##t I just spoke to on the phone…She was extremely rude and carried on about how bad her schedule has been at work just to fill orders… “I had to come in at 230 the other night on my day off” and “I have to be here at 630am tomorrow when aren’t even open!” I was like…..wow, that’s your management??

      • MattPortland

        I’ve never been more frustrated and disappointed with T-Mobile.

  • ImHomeNow

    From FB Messenger:
    Hi John! Although the supervisor is hypothesizing, there is truth to what is being said, I have look at your order and show that it is active and ready to go when the device arrives! With that being said the expected ship dates are set in line with when we will be receiving the stock from Apple and the list is updated as we get new information from them. You can actually check out an up-to-date listing here!

    http://explore.t-mobile.com/shipping-dates and of course when the stock is in our warehouse you will be the first to know. We will keep you in the loop of what is going on –including tracking information- so you can follow your new iPhone 7 plus 256GB Jet Black device from our warehouse to the palm of your hand! Let us know if you have any more questions! *NathanB

    • Bahay

      I been told that devices deliver every Friday from Apple. Not sure if it’s truth

      • MattPortland

        I no longer trust anything they say.

  • aae

    my phone is being shipped to NJ! —– iphone 7 matte black 32g .. phone shipped 9/12… phone accepted this morning 9/15 around 10:30am EST in KT … departed around 3:00 EST arrived in NJ around 5pm! i guess i shall have my phone tomorrow.

  • Khumphan Amaratana

    “I found out that the charge you are seeing should be a “soft” charge that will credit back to your account in 24 hours. T-Mobile just runs that after you initially sign the email. In our system it is still showing back ordered.” – TMo Rep…. these are on 7+ gold and rose gold 256gb…great

  • MattPortland

    I can say with confidence that I’ll never pre-order again.

    • taron19119

      Did u get the black or jet black

      • MattPortland

        The regular black.

        • taron19119

          And u got the plus

        • MattPortland

          Yepper.

        • taron19119

          I was told by some one who has sprint that they are not getting black 7 plus or jet black plus because apple did not make a high amount of those phones and apple has said that no apple store will have the plus in any size or color available

        • MattPortland

          I no longer believe anything said by any carrier. This has been a disgusting pre-order event. Apple wasn’t ready and neither were the carriers.

    • sherine tate

      I feel you, this years pre-order was very bad. I hope I get my phone next.

  • ImHomeNow

    This is deplorable. Ha

    • MattPortland

      A basket full of deplorable.

  • Billy

    I got to hold the 7+ Matte Black and it’s beautiful! They told me to keep it on the hush but I snapped a pic of it though

    • Aiselcat

      Post that pic, Billy! Share with the class!

      • Billy

        How I find you on fb?

  • Paul

    My Tmo 7+ gold 32 gb left UPS in Kentucky earlier today going to Houston, Its now in San Antonio, looks like I’ll receive it tomorrow.

  • Khumphan Amaratana

    So jealous of people here…so I confirmed with T-Mobile and they said if I don’t have a tracking number it means mine won’t be in tomorrow and it’s backordered even if I’m already charged…:(

    • Javon K (GlenCoco143)

      I’m glad they haven’t charged me. I’m going to try my luck at a T-Mobile store early tomorrow morning.

      • Enrico Abel Delos Santos

        Same here!

    • Bahay

      Usually they charge when the order is ready to be shipped out. Try to go to UPS website and TRACK BY REFERENCE, as a Reference use your order number

      • Khumphan Amaratana

        Does that work ? My order number has an S in front of it

        • Bahay

          Try it. I did it when was ordering iPhone 6 and it did work. I could get shipping info even T-mobile hasn’t provided at that time.

        • Khumphan Amaratana

          doesn’t work :( oh well worth a shot

        • Bahay

          I never got order with letter in the front. Just try it

    • Denaaaa

      Aww no :( I’m sure if your card has been charged you’re going to get your tracking info soon. They wouldn’t of charged you otherwise.

  • Enrico Abel Delos Santos

    Just called my Tmobile store. Sales associate confirmed they got their shipment in but wouldnt give details. He was kind enough to divulge that I shouldnt expect any 7+ and that the 7 is in “very few quantities” and to “be one of the first few to walk thru the door” if i wanted any chance of getting one. :(

  • Bahay

    Wow. Called 2 stores to ask if they will have iPhone 7/7+ in jet black and been told that they didn’t received any in Jet black. But both received 7 in matte black, and no 7+ in matte black as well.

    • Ryan Phillips

      Did they say that they had any 7+ come in? In any color

      • Bahay

        One of the store rep. said that they received some 7+ but not in jet black. Other 2 store’s (called one more store) reps. said they can’t give me details about what color and what model they received.
        I think those, who didn’t provide info trying to keep those devices for “THEIR” friends or for themselves. But this is my opinion.

        • Ryan Phillips

          Thank you for your reply. I also was told that they didn’t know what they had today at the store (didn’t buy it) so I talked some more and after finding out what I was wanting they strongly suggested that I get to the store early. They also said that no jet black at all would be available.

        • Bahay

          So, looks like it means they have the color and model of the device you want.
          I wanted to go myself early in the morning, but been told that from now on who ever wants to upgrade to 7/7+ has to sign or switch to T-mobile One plan. I have 8 lines on my account and don’t want to change rate plan or separate a line.
          I think I will just wait for my pre-order.

        • Ryan Phillips

          That’s only for the trade in promo or so that’s what I’ve read on T-Mobile web site.

        • Bahay

          I did trade-in (my iPhone 6S paid off) over the phone on 9/9 and rep. never told me about T-mobile One plan sign up. Store rep. said it was just launched today. So, who ever wants to trade-in his/her paid-off iPhone 5/5C/5S/SE/6/+6S for iPhone 7/7+ has to sign up for T-mobile One plan.

        • Ryan Phillips

          Yep. But regular upgrade or jod you don’t have to switch plan.

        • Bahay

          I asked if I can do regular upgrade with my paid off iphone 6s and been told NO, you have to switch to Tmo One plan!
          I always was complaining about Tmo retail stores, that they don’t know what they are talking about. I had couple issues with them and they been calling Cust. Care to find out that I was right.
          Not sure if I should to go to the store in early morning.

        • Ryan Phillips

          I just tried ordering one online for one of my other lines and it didn’t make me switch plans. I know how you feel about the stores I have found one really good associate at mine the others are ok but I’m not comfortable with them.

        • Bahay

          Oh, ok.
          Will try to order online for another line on my account.
          Somebody was saying here: “T-mobile’s left hand doesn’t know what is the right one doing”.

        • Ryan Phillips

          I hope that does mean that they have what I’m looking for. Fingers crossed and an early rise to go to the store and wait for opening.

        • Bahay

          “so I talked some more and after finding out what I was wanting they strongly suggested that I get to the store early” ……… for me it means they know what they got and they strongly suggested you to get to the store early.
          Usually stores know what they are getting, but don’t want to give details not to make huge lines before openings.

  • MattPortland

    Talked to the wireless kiosk at Costco. They said they have for Sprint and Verizon but said T-Mobile “screwed the pooch” with them.

    • Bahay

      I also been told by store rep, that T-mobile prioritized all online and over the phone orders rather than store launch.

      • taron19119

        Thats a lie

    • Bahay

      Apple is the Evil who controls all shipping to the carriers.

  • Bahay

    Guys, did anybody buy tempered glass screen protector for iPhone 7? Can you please tell if there is any diferrence between iphone 6/6s screen protector.
    I have extra for iphone 6/6s but not sure if it’s diferrent from one that for iphone 7.

    Thanks

    • 77090

      I am a manager for Zagg. I can confirm that they are different.

      • Bahay

        Thank you very much.
        So, will be ordering one tonight.
        Btw, do you have FULL body covers (that covers edges as well)?

      • Billy

        Wait, I was in bestbuy today and the present glass screen protector is for the 6, 6s and 7!

        • 77090

          That is impossible. The speaker grill is larger than 6 and 6+.

        • Billy

          Your right, what you typed! I typed the 6, 6s and the 7! They are exactly the same 4.7 inch

      • Javon K (GlenCoco143)

        Would you recommend the sapphire defense screen protector?

        • 77090

          Absolutely!!! It is the most advanced protection I have seen. I was amazed when I seen it.

    • Evelyn Rosado

      There is a difference.

  • MattPortland

    So with iPhone is there a feature that keeps the phone unlocked while on selected WiFi or BT devices?

  • Bahay

    Did anybody notice that Unlocked iphone 7/7+ from T-mobile or AT&T will only work on GSM network?

    • taron19119

      Yeah because they use a different LTE radio chip from Intel and not the LTE radio chip from Qualicom which supports both CDMA and GSM

      • Bahay

        That’s sad. I can use my Tmo unlocked 6S on Sprint and Verizon.

      • Bahay

        But Verizon model will work on GSM as well. Strange that Apple didn’t use the same chip on Tmo and AT&T models

        • taron19119

          Apple did not use the same radio chips for all phones is because in order to meet demands and the number of increasing radio bands they need to use to be able to support all the carriers around the world they had to use two partners and Qualicom chips support both GSM and CDMA which Verizon and Sprint models are using and Intel radio chips only support GSM which AT&T and T-Mobile iPhones are using

  • Bahay

    T-mobile website went down again

  • Steven Pham

    seem like noone got the 7plus jet black yet

    • taron19119

      Or the matte black 7 plus

      • Benj

        Yup I’m waiting for my black 7+

        • taron19119

          It seems like no carrier has the matte black 7 plus this sucks i stayed up all night just to not have a phone on day one crazy

      • MattPortland

        I ordered the Stealth (that’s what I’m calling the matte black) Black 7+32GB and I’ve got nothing.

    • Dean Smith

      Latest is the knock offs in china have already strated selling new iphone called(IPHONE 7S & 7S PLUS) for about $200 USD. They have the matte black and jet black. Looks and feels like the new iphone 7 and fine camera too, same design and 3 months warranty.

  • aae

    in transit . on time . scheduled to be delivered by 9/16 end of day !! (new jersey 32g matte black 7) .. ordered 9/9 ..7pm. signed EIP 9/10 12pm ..received tracking # 9/12! used my JOD (this is eastern time!) there’s still hope for you all! things have gone pretty smooth for me! enjoy your phones everyone xoxo

    • Evelyn Rosado

      Mine is out for delivery. Ordered to 7am on 9/9. Plus rose gold 128gb

  • Benj

    Anybody know if I can come to Apple store to buy an iPhone 7 and do the EIP there?

    • Denaaaa

      Yes you can

    • Bahay

      I don’t think so. I saw prices and Installment plans on Apple’s website for all carriers and only Tmo iphone cost full price (no installment plans with Tmo).

    • Evelyn Rosado

      You have to do it in store. The others, Verizon, AT&T and Sprint can be done online. Apple requires T-mobile customers to go into the store if you want to buy through them.

  • Dean Smith

    Hey, is it true that the New Iphone 7 or the plus sold by TMO are not Quad band GSM for global use?The main reason I have been with TMO for 13 yrs is because TMO smart phones are GSM quad band ready and most of phones work worldwide after it’s unlocked. Please confirm, if this bad rumor is true, I will cancel or return my IPhone 7 and plus order. I unlock the phone to use them globally with local sim when I travel specially to Asia. The simple choice global plan doesn’t cover the countries I travel to so it is useless for me and I have to unlock but the phone has to be gsm quad band ready

    • taron19119

      You can used t-mobile iPhone 7 on any GSM carrier around the world u can not use t-mobile iPhone 7 on CDMA carrier like Verizon or Sprint

  • Javon K (GlenCoco143)

    Currently at the mall, and I’m first in line for the T-Mobile store.

    • Bahay

      What time is it in your area?
      What color, model and size you’re planning to get?

      • Javon K (GlenCoco143)

        It’s 7:08am and if they have a jet black 7 plus 256GB I’ll jump on it.

        • Bahay

          Good luck.
          I was thinking about going as well, but I’m facing in switching rate plans to Tmo One (which I don’t want). Will wait on my pre-order to come.

    • Diana Rocha

      Let us know if they have any jet black, which I doubt

  • ImHomeNow

    So I am assuming we just won’t know anything about iphone 7+ jet black 256gb orders?

  • Diana Rocha

    So I called the managers that I now at Tmobile and no store will carry 7plus or any jet black only matte on regular size.

  • Javon K (GlenCoco143)

    Just left the T-Mobile store really disappointed. Basically he said all they got was THREE iPhone 7’s 128GB black. So I left. Then I called about 5-6 more stores in my area and they all have 3-5 iPhone 7’s 128GB black.

    • ImHomeNow

      Just nuts. We still have our “Pre” orders lol. Hopefully that’s why no stores got them because they are allocating them to us? Wishful thinking. I think the jet black might have been recalled quietly for design purposes.

      • Javon K (GlenCoco143)

        Hopefully I’ll be receiving my shipping number and all that soon.

      • Bahay

        Looks like Apple’s strategy to make people go crazy about new iphones in jet black.

    • Bahay

      Looks like its truth, that Tmo prioritized all online and over the phone orders rather than store launch.

      • Ryan Phillips

        I’m beginning to think that is true. They haven’t said anything at my store yet, will find out in about 23 mins.

        • Bahay

          Any news?

        • Ryan Phillips

          Just 3 7s in jet black 128

  • Enrico Abel Delos Santos

    Was 3rd in line at my T-mobile store. They only received a few 7 in black/128gb. No pluses whatsoever.

    • Eboogz

      Same here in Chicago. No pluses anywhere

  • Khumphan Amaratana

    Omg!!! Kept being told my orders won’t come in til next week or so and woke up with a tracking information and phones are out for delivery!!!! Sneaky T-Mobile !!!

    • ImHomeNow

      Color, model and size??

      • Khumphan Amaratana

        256 gb gold and rose gold !! 7+

        • ImHomeNow

          So there is some sort of hope. When did you sign EIP? Day and time?

        • Khumphan Amaratana

          I ordered 9/9 2pm but EIP didn’t arrive until 9/10 1:40am! I signed 8am 9/10

        • ImHomeNow

          Damn. I signed mine 9 minutes after preorder launch. Anyways, congrats!!

          Last question, was your card ever charged? Or was it just a suprise shipping notification?

        • Khumphan Amaratana

          Charged on 9/14. So if yours was ever charged it probably means it’s been shipped! They kept telling me no “even if it’s charged doesn’t mean it’s shipped” …I guess their tracking info is off or something idk

        • ImHomeNow

          No. I have not been charged. Iphone 7+ 256gb jet black. I should have just stayed with my white/silver. I have had a white phone since the mytouch series and was ready for a change. 7 years with a white phone seemed long enough, but now I wish I had one! Haha

        • Khumphan Amaratana

          Ooh yeah I have a jet black still not shipped only my rose gold and gold. So it’s not just you!

        • Bahay

          Were you charged?

        • ImHomeNow

          No sir.

        • FoxciMocha

          I preordered 9/9/16 eip signed 7:43 am ordered iPhone 7 + gold 32 Gb they already charged my card and it’s still says being processed

    • Bahay

      What’s your order status says?

      • Khumphan Amaratana

        Shipped!!

    • MattPortland

      I’d never get that lucky.

  • CJ Wilhoit

    I didn’t get a tracking number until this morning and it says it’s on the way to my house rn!

    • taron19119

      What color and model did you get

  • Bahay

    I hope to get mine today…..even tho I haven’t been charged.

  • ImHomeNow

    Just announced on CNN hat no physical locations have the plus models anywhere.

  • ImHomeNow

    Google “jet black iphone recall” then click on the yahoo finance result that says “…might not look new for long.”

    Maybe this is why we aren’t getting them?

    I may exchange mine anyways.

  • Javon K (GlenCoco143)

    Just tried to check the website to see if my order was still processing and the website is down yet again.

  • Mike Palomba

    iPhone 7 32GB Rose Gold and iPhone 7 plus 128GB Gold both being delivered today!

  • Will NYC

    I have mine in hand, UPS just delivered mine at 10:05 am. iPhone 7 32GB Matte Black. I’m located in Long Island…

  • Evelyn Rosado

    It has landed. I have it in my hands. Got here about 10 minutes ago. Had to be signed for. I’m on Long Island. Only problem i’m having is that the screen protector I purchased doesn’t have the cutouts on the right spots.

    • aae

      where are you located

      • Evelyn Rosado

        Long Island NY

  • Steven Pham

    Any anyone ever got 7 plus jet black color at all?

    • djzalo954

      Nope. No one in this discussion has received it yet.

  • Denaaaa

    I just got mine! I told my boss I was working from home today so I could be here to sign for it lol!

  • Lee

    My order method was ups expedited next day Air Now it just says UPS, why??

  • Q U W A N .

    just received mine. iPhone 7 Plus 128 GB Rose Gold

  • MattPortland

    I love how T-Mobile is all freaking hyper on Twitter about the iPhone 7 but they don’t have any for anyone to buy.

  • Evelyn Rosado

    I have been trying for the past hour and a half to activate my phone. Guess I should wait until much later as its just not happening. Everything is taking so long to process. I guess it’s system overload!!

  • Eboogz

    Anyone in the Midwest get their plus?

  • Diana Rocha

    I just want to know who has received the JET BLACK not matte black iPhone 7 plus.

    • Lee

      Noone, jet black and matte black plus’arent going out this week from what it looks like… T-Mobile preorder fail sticks again

      • Denaaaa

        How is it Tmobiles fault? They can only work with what Apple provided them. Apple is back ordered too. Bottom line as per usual Apple failed to manufacture enough phones. I mean if the rumor is true it seems like Tmobike prioritized all of us who preordered over sending inventory out to stores

        • MattPortland

          I believe they were selling these black phones knowing they had no supply of them. They could have been honest about that up front. My EIP was signed at 11:58pm PST. A few minutes before the official pre-order time of 12:01am. Now my phone is backordered? They knew they didn’t have a supply of them, but they took the orders anyway. Don’t sell what you don’t have. Just tell me that you don’t have them in Stock and it’s going to be a week later. They don’t do that because it could make you go elsewhere to try and find the phone. It’s smarmy to sell product that you don’t have in your warehouse.

        • Denaaaa

          That could be true, but we also don’t really know when Apple gave Tmobile their supply of phones. I don’t believe Tmobile didn’t get any of the Jet Black plus phone, I do believe though they received an extremely limited supply of them. Tmobile is always messy with new launches, I’m just saying I don’t think Tmobile is the only one to blame with this mess.

        • MattPortland

          I blame both T-Mobile and Apple.

        • taron19119

          Its apple fault they made half the amount of iPhone 7 then they did for the iPhone 6s launch the iphone 6s had 80 million phones at launch

        • MattPortland

          That may well be the case, buy T-Mobile and the other carriers shouldn’t be taking pre-orders in anticipation of what they’re going to to get from Apple.

        • taron19119

          You need do what i did and tell t-mobile that u wanna cancel your plan because you’re not getting your phone when you put it on your phone right before the pre-order started and you’re going to AT&T because AT&T can guarantee you a phone faster than T-Mobile can and the customer service rep will send u to the loyalty department and tell that rep the same thing and there going to give you a $100 credit for your inconvenience

        • MattPortland

          I’ve thought about it.

        • taron19119

          And make sure you sound mad

        • MattPortland

          I am mad.

        • Denaaaa

          Exactly, they’re both to blame in this mess

        • taron19119

          I have not seen one jet black iPhone 7 plus anywhere or people saying they got it

        • Denaaaa

          I’m sure some got and just haven’t posted. But if there’s none out there, than that’s more Apples fault in my opinion, but we shall see

  • aae

    delivered 12:58pm EST. 32g matte black 7

    • aae

      and did not have to sign for it however we receive many packages daily and never sign

  • Eboogz

    Anybody’s shipping change? Mine went from UPS expedited overnight to just plan UPS…maybe some movement later?

    • Lee

      Mine too

    • djzalo954

      Mine has changed to the same thing.

    • KRM

      mine also changed to UPS.. at least something changed :)

    • ImHomeNow

      Mine too…just noticed…weird.

      • taron19119

        Mines to changed why does it just says UPS

      • Javon K (GlenCoco143)

        Mine just says UPS..

  • Paul

    I just received my 7+ gold 32 gb at 1:00 pm cst. Looks sweet! No signature was required.

    • MattPortland

      That’s crazy with these “porch Pirates” running around these days. It’s really bad here in Portland.

    • Benj

      Really? I wasn’t home and couldn’t sign. They rescheduled delivery on Monday, but I called them, they sent a request to the driver and he is going back to my house for delivery.

      • Paul

        Yes, I work nights and I sleep during the day. When I woke up I went outside and it was sitting at my front door behind a flower box my wife has there.

  • ImHomeNow

    UPDATE: I just spoke to the loyalty department. They said that all of us who got the 09/19-09/26 are based on the first shipments to be delivered. Our orders are SET IN STONE and GUARANTEED to go out no earlier than 09/19 and no later than 09/26. I asked twice if it was possible that my order would go out even one day later than 09/26 and the answer was no.

    iPhone 7+ 256gb Jet Black EIP signed 3:09am EST.

    What do you think, MattPortland?

    • Javon K (GlenCoco143)

      Hopefully this is true.

    • Khumphan Amaratana

      Mine was slated for 9/19-9/26 and they are being delivered TODAY. So idk why they told you “no earlier than 9/19”

      • ImHomeNow

        Is yours jet black?? Because this only pertains to those who are jet black plus users.

        • Khumphan Amaratana

          Ah I sorry

    • MattPortland

      That’s essentially what they told me. I was bitching about having the dates of 9/19 to 9/26 being pushed out and they said that it would not be an issue and promised me it would be between those dates.

      Stealth Black iPhone 7 Plus 32GB

      • ImHomeNow

        Did you shipping method update? Mine now says UPS…instead of UPS expedited overnight

        • MattPortland

          Yes sir, it did. I just checked.

        • ImHomeNow

          Not sure what it means…but it’s movement…so I will take it. haha

          Except….what if since it wasn’t here at launch anyways they are just gonna send it regular ups to save on shipping!?!?!?

        • MattPortland

          I believe they were selling these black phones knowing they had no supply of them. I think it’s kind of BS.

        • MattPortland

          I mean, how is it possible that I signed my EIP at 11:58pm PST and it’s backordered straight away?

        • ImHomeNow

          I think you are MORE than right. Why didn’t they just state that the iPhone in jet black was a special edition that would be available to preorder and ship the week after? I mean…really!?

        • MattPortland

          Exactly. I would have been perfectly fine with that response. Like I told the Twitter rep yesterday, “Don’t pee on my leg and tell me it’s raining.” I kind of feel like they duped us.

        • Benj

          All of my orders changed to UPS even I already got 3

      • taron19119

        How did u get that date i got a date of 9/27/16 to 10/10/16 i got the iphone 7 plus matte black 128

        • ImHomeNow

          EIP signed 3:09am EST What time did you sign? Mine was only 9 minutes after preorder launch.

        • MattPortland

          I don’t know, mate. It’s always been that way.

        • ImHomeNow

          Mine too….mate.

        • MattPortland

          Lol. The Australian in me comes out sometimes.

        • Benj

          I got same est date as your. iPhone 7+ 32GB matte black

    • Josh

      Same boat as you bro. Promised date of 9/19-9/26. Jet black 7 Plus 256gb. Signed at 2:22am CT. Im guessing movement will happen over the weekend.

      • ImHomeNow

        That would be nice.

    • Angel Molano

      I’m on the same boat as you! Ordered at the exact same time and exact configuration. Currently it says “UPS” for shipping. 09/19-09/26. I’m truly hoping it gets some shipped out soon.

  • djzalo954

    *Sigh*….god bless all my Jet Black Plus companions in this discussion….what a ride so far…smh

    • mike hernandez

      word i gotta wait until 11/1 11/30 i ordered jet black 128g at 9 am this sucks

      • djzalo954

        Yea man i hear you….im scheduled for 10/25-11/11 ordered at 6:50 am on pre-order launch day jet black 128gb…

        • MattPortland

          That’s ridiculous.

        • djzalo954

          hell yea it is….i tried ordering around 3am but it would not go through…it was one frustrating night….

        • mike hernandez

          we on the same boat man never again i tried at 3am but there computers were down

        • djzalo954

          yea bra..its not even worth it…regardless they keep you waiting so your better off going to sleep and ordering when ever you wake up…doesnt make much of a difference at all because you still gotta wait.

        • MattPortland

          I feel bad for you guys on the east coast. It was just midnight out this way.

        • djzalo954

          yea it sucked for us for sure lol

        • taron19119

          Yes i stayed up all night and put my orderin for the matte black 7 plus at 2:59 am Eastern Time

        • ImHomeNow

          I set my alarm for 2:50am and was still drunk and STILL managed to get EIP signed by 3:09am.

        • MattPortland

          I’m going to get drunk tonight and forget all about this BS.

        • ImHomeNow

          Yassssssssss

        • Aiselcat

          Yeah… That was wild. I woke up at 2:55AM and for a second, it felt like Christmas morning. Then all of the systems crashed and reality set in. I don’t even remember the rest of that day. I was basically a heartbroken zombie lol.

  • aequalitas

    We received two of our three orders today:
    – iPhone 7 128G black – always scheduled to arrive launch day
    – iPhone 7 Plus 128G rose gold – originally scheduled to arrive after 9/26

    The third, iPhone 7 Plus 128G black is still scheduled for sometime next week. No charges made to card, order still says processing.

    Anyone had better luck with the iPhone 7 Plus 128G black?

    • taron19119

      No one got a iPhone 7 plus in black

      • aequalitas

        Ugh. :/

  • MattPortland

    Just tweeted this to T-Mobile. https://imgur.com/D4Pz6zl

  • taron19119

    I have yet to see an unboxing on YouTube of the jet black 7 plus I’ve seen every other color being unboxed on YouTube

    • MattPortland

      Yeah, no one has it. Pisses me off.

      • taron19119

        And it looks like all the matte black iPhone 7 plus apple had when to the press

        • MattPortland

          Yeah I noticed that all the press phones are matte Black pluses and jet black 7s.

        • taron19119

          And whats more funny is the press had there phones on Wednesday

  • taron19119

    Twitter and Instagram is making me mad everybody is posting pictures of their new iPhone 7 and 7 plus and I’m over here hoping that my order say something other than processing

    • ImHomeNow

      Me too. I’d say our “updates” are done for the weekend. I mean…Amazon delivers on Sundays, why can’t T-Mobile!?

      • taron19119

        Because t-mobile would need to make a deal with UPS FedEx or the post office and T-Mobile doesn’t do as much shipping as Amazon does with that would make much sense

      • MattPortland

        It’s expensive.

      • MattPortland

        We might as well enjoy the weekend. Wood!

  • Rene W. Zapata III

    UPS just arrived with my 7+ 32GB Gold. Finally!!

  • Those blaming T-Mobile for the delays in phone shipments really don’t understand how these pre-orders work. Pre-orders ARE NOT guarantees that you receive your phone at launch. What they are is a guarantee that your order is PRIORITIZED ahead of post-launch orders, and even in store sales. I’d again bring up the fact that most stores got NO 7 Plus shipments, and the store i was in yesterday in Manhattan of all places said he couldn’t say but they got next to NO phones for walk-in customers. T-Mobile actually screwed themselves over with launch day sales to ensure as many of us got phones as possible. Add to this the sheer size of this pre-order — a massive undertaking — and short supply of devices + a HUGE preorder isn’t easy to manage. And as for the Jet Black — i knew that phone was NOT going to be easy to get so i went with a gold one instead. That’s going to be backordered for probably 1-2 months AT LEAST.. look at how gold was initially.. you couldn’t even find them for pretty much 2 or 3 months.

    • I’ll also add that the rep was saying the word from TM to stores was telling people to preorder instead of coming in store today .. which really sucks for those salespeople bc it’s not helping them out.

    • Denaaaa

      It’s always a messy launch whenever there’s a new iPhone, but yes what you said is true. Preordering a phone does not ever guarantee that you’ll get it the day it launches, it just guarantees you will get yourself a phone. At this point anyone who has a shipping date of this month should be very happy, cause some are looking at 2 plus months of wait time

      • Yep.. I do think those 2 month wait times aren’t real though, probably 4-6 weeks at worst. They just have too much production capacity these days to fall THAT behind.

        • Denaaaa

          Yeah, I don’t believe the wait will be that bad either. It would be nice though for once, for Apple to produce more phones before a launch. I can only imagine how much worse it’s going to be next year for the rumored 8

  • MattPortland

    There we go. Much more tidy since I removed the trash.

    • taron19119

      What happened

      • MattPortland

        Just a user that I find pompous, arrogant and rude.

  • taron19119

    So by the time i have the iPhone 7 matte black 7 plus the next iPhone will be out SMH apple need to get it together

    • MattPortland

      I suspect we’ll have them by Wednesday.

  • Had a tracking number but finally a delivery date now .. 9/19.. 128GB gold plus. Ordered ~2-3pm
    ET launch day.

  • MattPortland

    Spoke with Twitter rep.

    “@PDXMatthew: I noticed that it changed from UPS Expedited Next Day Air to just UPS. What does that mean?”

    “@TMobileHelp: Hey Matt. I checked out your order and it does show UPS Expedited Next Day Air. We want to get this new iPhone to you as quickly as possible. It looks to me like the difference is just verbage. It most definitely is set to Expedited Next Day. Thanks for letting me clear that up for you. *JeanW

    • Jesus Rosales

      I ordered the iPhone 7 plus 128 gb jet black and mine changed to UPS.

      • MattPortland

        Apparently, it’s still Next Day Air. You can tweet @TMobileHelp and ask them to check.

        • Jesus Rosales

          I hate how apple can never meet the demand. This happened when I ordered my iPhone 6s plus. I got it 2 weeks after launch date.

        • MattPortland

          I think it’s part of their marketing strategy. And it works. It builds hype. I am in marketing and I hate it, but it does work for them.

  • ImHomeNow

    I got my tracking number!!!

    NOT! It was a dream. Boooooo

    • Javon K (GlenCoco143)

      Ughhhhhhhh lol. I’m hoping that I get mine today so at least it could be out for delivery by Monday.

      • ImHomeNow

        I don’t think they are doing anything over the weekend honestly. Also, T-Mobile just called me to “follow up” on a survey that I did via text. I have them all zeros and told them I would continue to do so. That they weren’t capable of giving a single and true answer. Each time I have communicated with them it has been a different answer and employees complaining about their work schedule. Truly sad.

        • Josh

          Hey bro, you DO know it said shipping from 9.19-9.26, so no one who ordered the JB got a shipping date before launch so we should give them the benefit of the doubt that it was going to ship after launch. From the get go, we knew NO ONE was going to get the JB at launch. cut TMO some slack.

        • ImHomeNow

          No bro. I was verbally told 09/16 and originally mytmobile said 09/15-09/16. Then they changed it. I had NO CLUE that no one would get jet black. Otherwise I would have stayed with silver. After reading reviews about how easily scratched the jet black gets, I am probably not going to open it and just sell it.

        • Josh

          I feel your pain bro. Sorry about that. I actually looked at the scratches from other Jet Blacks, and it actually looks pretty cool. Kinda reminds me of the 3G/3GS casing in a way

    • MattPortland

      I got mine, too!

      • ImHomeNow

        You’re just joking right?!?

        • Javon K (GlenCoco143)

          Oh my god please tell me your serious

        • MattPortland

          No joke. I got two emails. One that says my phone has shipped and one with instructions to send my Jump phone in.

        • Javon K (GlenCoco143)

          Which phone did you get again?

        • MattPortland

          Me? Matte black 7+ 32GB.

        • ImHomeNow

          You’re the second one with that phone to receive emails today. Still no love for jet black 7+.

        • MattPortland

          I think the Jet Black is probably more limited.

        • ImHomeNow

          You just broke my heart.

        • MattPortland

          I’m sorry. I figured that you guys would have shipping information, too.

        • ImHomeNow

          Not yet. Still waiting.

        • MattPortland

          And it proves that just because it says UPS it’s still Next Day Air.

        • ImHomeNow

          Also, what does T-Mobile site say for your orders now? Why are some getting texts and some getting emails? And why am I getting nothing at all!? Boooooo

        • MattPortland

          I think on my T-Mobile account base you can set it for email or text.

        • ImHomeNow

          I want my order to ship. Lol. I am happy for you though. Does this mean you’ll get it Monday or Tuesday? I bet it won’t leave until Monday.

        • MattPortland

          Monday or Tuesday. It doesn’t have a date yet. I posted a screenie, but it needs to be approved.

        • thepanttherlady

          Sorry… Out with kids…family time but I’ve approved it now.

        • MattPortland

          Oh no worries. Thank you.

        • MattPortland

          On the first part of the page it says processing, but when you click on the order it says shipped.

        • KRM

          What did you order? Color and size?

        • MattPortland

          Black iPhone 7 Plus 32GB

        • MattPortland
    • MattPortland

      Is yours Next Day Air? Mine is.

  • Pat

    Hey guys! I’ve been following this thing for the last few days and have been in the same boat as you guys. This morning I got the tracking number! I ordered the 7 plus 32GB in matte black. Signed the EIP at 12:15am PST. Goog luck all!

    • ImHomeNow

      Did you get it via text or email?

      • Pat

        Email. Thought it was weird they didn’t send me a text. Says it’s slotted for 9/19. From Louisville to Seattle.

        • ImHomeNow

          Was just in Seattle. I used to live there. Miss it. That’s strange that you got an email. Did your card get charged and when?

        • Pat

          Yeah well the weathers turning back into the usual.. can’t miss that! And I’m not sure when my card was charged. It was on a credit card so it’s not updated in real time. Sorry man. You get the jet black?

        • ImHomeNow

          Jet black 256gb 7+

        • MattPortland

          I’m liking this rain. I missed it.

        • MattPortland

          That’s kind of my neck the woods.

    • Benj

      Wow, lucky you. I’ve been waiting for the same phone as your, still haven’t received anything

    • Javon K (GlenCoco143)

      Lucky lucky, my EIP was signed at 2:55 AM EST for a jet black 7 plus 256GB, hopefully I’ll be getting mine soon.

    • MattPortland

      That’s my order, too. I also got the shipped email.

  • Hugo

    Anything on the Plus 128gb black?

    • Hugo

      or the plus 128gb gold?

    • Steven Pham

      waiting…hopely this coming monday

  • Hugo

    what time did you order? what estimates did you get?

    • 77090

      At 10am central time on 9/9. Estimated 9/27 – 10/10

      • Hugo

        I ordered mine at 1am pt and estimates are 9/19 – 9/26 but still haven’t got charged or nothing.

        • 77090

          I talked to a supervisor and he told me that they should start shipping them on the 19th. Hopefully he is correct.

        • ImHomeNow

          Same.

        • Javon K (GlenCoco143)

          I know this is so random, but do you have any social media accounts?

        • taron19119

          I order the iPhone 7 plus matte black at 2:59 a.m. eastern standard time on day one of the pre-orders

        • Patrick N Lee

          I preordered mine on 9/9 at 3:45 am 128gb jet black. And my estimated ship date is 10/25-11/11

        • mike hernandez

          me too ship date 11-1 / 11-30

  • 77090

    Same here

    • Hugo

      I’ll keep you guys updated as soon as I get something. Hope to hear the same from you guys.

      • 77090

        I will do the same

  • MattPortland

    Are you on iMore forums?

    • ImHomeNow

      No??

      • MattPortland

        It’s an iPhone, iPad, iPod centric forum. Lots of good stuff and people there. I feel like we’ve all kind of bonded here and thought that would be a good place for us to hang.

        • ImHomeNow

          I’ll set it up tomorrow.

        • MattPortland

          I’m PDXMatt there.

        • Denaaaa

          Ooh might have to check this out, cause I have no one to talk to about the new phone. Surprisingly none of my friends are upgrading, everyone wants to wait for the 8 next year

        • MattPortland

          They seem pretty nice over there.

  • Enrico Abel Delos Santos

    Anyone know what the situation is with the other carriers? Are they not releasing ang 7+ black/jet blacks either?

    • Bahy

      Everything to do with Apple, who ships all iphones to carriers. If Apple doesn’t ship them out, then none of the carriers will have them.

  • ImHomeNow

    This is driving me mad. No news still.

    • djzalo954

      I am right there with you man….smh

    • Javon K (GlenCoco143)

      Same. My mother got news from Verizon saying her 7 Plus rose gold 256GB will be here Tuesday..

    • ImHomeNow

      I just don’t understand why they sold devices that didn’t exist? I know no on that got a jet black anything?!?

      • MattPortland

        Yeah it’s like when they deliberately overbook flights.

        • ImHomeNow

          Now I wish I would have ordered Matte black. I keep seeing all these videos on the jet black scratching so easily.

        • Bahay

          Don’t think about scratches as all phones over the time will show scratches from use. I was thinking about matte black as well, but I saw jet black 7 and it looks really amazing. Yes, it is finger print magnet, but it’s unique.
          Still waiting for my 7 jb to arrive.

        • ImHomeNow

          Ordered my series 2 watch. Selling my old one.

        • MattPortland

          I’m thinking about a Series 2 since I’m a swimmer.

        • ImHomeNow

          Can I find you on fb?

        • MattPortland
        • MattPortland

          Just search for Matthew Pankey. Same avatar there as here.

  • Las520

    I’m in the same boat! I preoredered my 7+ 128gb in JB and they told me it would be in my hands on the 16th.

    • ImHomeNow

      Me too. Lies!

  • mike hernandez

    any update on the iphone 7 plus jet black 128? i heard they gonna ship the 19th but i dont believe much anymore especially since my ship date says 11-1/ 11-30 unfortunately

    • Javon K (GlenCoco143)

      Mine says 9/19-9/26

      • kev2684

        mine says the same and no updates has been made on my account :(

      • ImHomeNow

        Mine too

        • MattPortland

          It’s got to be this week.

      • Angel Molano

        Same here! Hopefully it ships tomorrow.

    • KRM

      Mine says 9/27-10/10

    • KRM

      I called cutomer service to ceck if I change the color to matte black, is it possible I can get it early.. they said they can cancel existing order and place new order for matte black but the estimsted date will be 11/1 – 11/30.. :(

  • Nate

    Anyone else order the 7+ black around 3am PST and got shipping notifications?

    • taron19119

      I order the 7 plus 128gb at 2:59 am on pre-order day and did not get no shipping info

    • Steven Pham

      I ordered at 12:01 but nothing yet

      • taron19119

        What time did u sign your EIP agreement

        • Steven Pham

          1st 12:08,other 12:08

    • Benj

      ordered at 10AM, signed at 5PM, nothing yet. Estimated 9/27-10/10

    • Tiffany Levada

      Preordered 3am ET for iphone 7+ 128gb matte black. Shipping still processing for estimated shipping date of 09/19 – 09/26.

      Side note, the first representative messed up my preorder. Had me for iphone 7 128 gb matte black that estimated shipping date was 09/15 – 09/16 within the 10 minute window of calling back and fixing that order, I ended up with the 09/19 – 09/26 shipping date. I knew the black plus was high demand but sheesh!!!

  • ImHomeNow

    Still no updates.

    • taron19119

      No not one update from t-mobile i just seen the first unboxing of the iPhone 7 plus jet black

  • mandy

    anybody get iPhone 7 plus rose gold 128gb

    • KRM

      My wife received her iphone 7+ rose gold 32gb on 9/16

  • Enrico Abel Delos Santos

    Tomorrow is Monday, hoping for good news. Hopefully the 7+ blacks will ship.

    • taron19119

      Its Monday and still no news

  • Will NYC

    Sending the iPhone 7 32GB Matte Black back, had it for the weekend, Nothing but a slight physical improvement.. way over hyped. I’m over it, back to my iPhone 6 64GB Gold.

  • djzalo954

    Another day for the Jet Black Plus crew….

    • Javon K (GlenCoco143)

      For real lol

    • Nate

      and Matte Black! where’s the love? :)

      • djzalo954

        Same for my Matte Black ppl…sorry about that lol….hoping the best for all of us…

  • KRM

    Lesson Learnt – This is my last Preorder

    • taron19119

      Yes i am with you on that

    • mandy

      i fully agree with you. this ridiculous

  • SuperXer0

    wife received her 7 plus Rose Gold 128g on Friday. Still waiting on my 7plus matte black 128g. #BlackiPhonesMatter

    • taron19119

      Yeah me to and no one hace any answers

  • taron19119

    Im not as excited as i onec was for the iPhone 7 plus matte black 128gb all this waiting is crazy i pre-order at 2:59 am est on September 9th and my shipping estimate is 9/27/16 to 10/10/16 why did apple and t-mobile sales phones they did not have

    • Lopez

      Waiting for the same phone. And no info other than “order being process”

      • taron19119

        I know its crazy

  • Mike

    Cancelled my Jet Black preorder and just ordered the Rose Gold Plus 256GB and within 2 hours received the shipping notification lol

    • taron19119

      Dam thats crazy

  • ImHomeNow

    Still nothing. I am assuming it’s going to ship tomorrow and be delivered on Wednesday while I am out of town.

    Jet black 7+ 256gb

    • ImHomeNow

      But care did (last night) guarantee I would receive my shipping notification within 24 hours.

      Next rep said I would be billed then it would ship the following day.

      Next rep said she couldn’t not promise it will even be available for shipping until Friday, meaning I could get it Monday or Tuesday.

      • Josh

        Im done and over with this. This is a long waiting game. Next year, I will be getting the least popular color option

        • ImHomeNow

          I should have gotten silver 128gb

      • Nate

        How were they able to guarantee shipping? When did you order? Which model?

        • ImHomeNow

          They basically just lied. 256gb jet black plus. EIP signed 3:09am est.

      • Javon K (GlenCoco143)

        Monday or Tuesday this week or next week?

        • ImHomeNow

          Next

    • Angel Molano

      I haven’t received any shopping notification yet. :/

      • Angel Molano

        Shipping*

  • Tony Song

    Aloha!~ I guess I will explain what happened to me when I pre-ordered. On September 8 (Thursday), I went on the T-Mobile website to Jump (approx. before 6 p.m. HST). Went thru the Jump Process and saw the iPhone 7+. I selected Jet Black and 256gb. It took me to the final page, signed my EIP, and I putted my billing info. Just when I was about to submit, I got a error message saying that I am unable to process. I left and tried to go back in to order… but they removed the iPhone 7/7+. A few minutes later, I got a email of my EIP agreement and I was like “wth?”

    Anyway, I called T-Mobile Care around 9 p.m. HST and was on hold for an hour. Finally got a rep but we couldn’t order it because of their technical problems. Agent got my contact and called me back after an hour to try again. Guess what? System was still down. She said she will call back again. Guess what? No one called back. I ended up falling asleep and not waking up at midnight… but I woke up around 130am Friday and went online. I was able to Pre Order – Jet Black / 256gb / 7+. ETA – 9/27-10/24. smh.

    It’s unfortunate why the systems always crash and why they don’t resolve it. They need to be better prepared and expect a high volume of calls or lag on the internet due to server overload. A lot of us were inconvenienced and this is unacceptable. Not our fault that they didn’t prepare prior to launching Pre Order.

  • djzalo954
    • mike hernandez

      you the man! hopefully that’s all true and we get our jet black iphones before november! mine still says 11-1 11-30 but i have hope any updates you get/ articles please share this sucks

      • djzalo954

        i hope we get ours soon too man and yea for sure anything i find i will be sure to post on here hang in there bra we willl have those phones soon enough…

        • mike hernandez

          word i hope so!

    • taron19119

      Did u read the comments under thet article people from AT&T and Verizon are reporting that they are getting their phones earlier then in November expected date that they was quoted people from Apple and Sprint are reporting that they still haven’t gotten their phones yet and they have the same November estimate

      • djzalo954

        Yea i saw that…

      • djzalo954

        If you click read all comments there is an entire discussion about it.. thats why i posted it for you all to see..

  • Javon K (GlenCoco143)

    I think it’s crazy how AT&T customers and Verizon customers are getting their phones either tomorrow or Wednesday…

    • ImHomeNow

      I thought it said only direct Apple purchase. I could be wrong. Either way, I still have no shipping notifications.

      • Javon K (GlenCoco143)

        Yea the people who ordered from those carriers who have October/November shipping dates have been pushed up and a lot of people are getting them this week.

        • ImHomeNow

          Not us.

      • Javon K (GlenCoco143)

        I just got off the phone with T-Mobile and the order number that was attached to my EIP was some other number which they thought was weird. They texted me my real order number and they said they will be sending me a text and an email when it ships out. He said he still doesn’t know when it will ship out but he said hopefully sometime this week.

        • ImHomeNow

          Such bs

  • Billy

    So, I’m slotted for 19to26 of Sept for the 128gb Black iPhone 7+, I call Tmobile and asked when should I expect my phone and the rep told me on the 27th! WOW

    • ImHomeNow

      Wow

    • Adam

      I too have ordered a T-Mobile IPhone 7 PLUS 128GB matte black with a shipping date of 9/19-9/26 but no updates on the website it states “Being Processed”, T-Mobile phone reps are clueless, I had to call them like 4 different times to correct the trade-in of my iPhone 6s for supposedly $650 ($265 trade-in from T-Mobile directly one-time deposit and then an Apple trade-in for $390 in 24 monthly credits), Every time they look at my account they say this or that doesn’t look right let me correct it. I have NO FAITH in T-Mobile, so don’t except my IPhone ever, I’ll have to call them and re-order next year LOL. O well. good luck to everyone

      • Adam

        I have just received a shipping notification that the shipping label was created on 9/20, I ordered the IPhone 7 Plus 128GB matte black, but I still do not have faith. I originally ordered on pre-order day on 9/16

  • Alfonso Manuel Avalos

    Anyone following This ? flightaware.com/live/iphone

    • ImHomeNow

      The ones going to Louisville have GOT to be T-Mobile, right?

      • 77090

        Yes sir they are.

      • Alfonso Manuel Avalos

        I’m thinking yes and hopefully it’s a variety of colors and models but hope it’s mostly the black color plus phones :p . soon enough we will all have our phones on hand let’s just hope that hissing isn’t a big deal

      • Nate

        Not necessarily. UPS hub is in Kentucky. That’s where they have their shipping service for other companies. For example T-Mobile hires UPS to take care of orders and shipments. So yes it’s possible that some will be for T-Mobile but it could be for anyone else too being that almost all packages for UPS that are international and are being processed go through Kentucky.

    • Billy

      Looks like Weds if they push everything but definitely Thurs is looking like the latest!

    • ImHomeNow

      But how do we know what type of phones those are?

      • Javon K (GlenCoco143)

        Hopefully it’s a variety

      • taron19119

        Hope its the matte black 128 plus

    • mike hernandez

      hope its the jet black 128g! even though ship date says 11/1-11/30

  • djzalo954

    Good morning everyone… another day….

    • Javon K (GlenCoco143)

      Good Morning, hopefully we get some good news today.

    • taron19119

      Im waiting its just a waiting game

    • Aiselcat

      Good morning! I’m not even excited about it anymore. Anyone else?

      • djzalo954

        Yea this morning i came to the conclusion that it is what it is…it gets here when it gets here…

        • mike hernandez

          facts i feel the same im over it . really sucks

      • Alfonso Manuel Avalos

        This is my first iPhone since the 3GS haha I’m not excited at all but at least resale value isn’t gonna diminish any time soon , it was this or a note 7 for me but we all know that story hahah

      • KRM

        Me too.. No Excitement anymore…

      • taron19119

        No im not excited for the iPhone 7 if it come good if it doesn’t then good to im done with calling about where is my iPhone at

  • kev2684

    That’s if it even ships. T-Mobile has been really quiet about this and my ship estimate is this week. AT&T and Verizon Apple orders have started shipping and even the ones ordered at Apple for T-Mobile hasn’t seen any movements let alone carrier ordered ones :(

  • ImHomeNow

    I agree with most here….the excitement is really just gone. Big deal, we got a jet black iPhone…a week after launch. Eventually it will be in stock all the time and then we wont be as special lol.

    7 planes full of iphones have landed in Louisville, though. Just FYI.

    • Javon K (GlenCoco143)

      I have hopes that one of those planes has my phone on it.

      • ImHomeNow

        Probably the one that had a toilet leak and all the phones got wet. haha

        • djzalo954

          hahahaha

        • Javon K (GlenCoco143)

          Hahaha

      • ImHomeNow

        So they got delivered last night. They get processed today. We get charged tomorrow. They ship Thursday. They arrive Friday. That’s my guess.

  • Diana Rocha

    I’m over it, waiting till October that mega sucks!

    • mike hernandez

      october huh? i have to wait until november 11/1-11/30

      • djzalo954

        In my opinion you are going to have it much sooner.

        • mike hernandez

          really hope so ! lol pretty sad we all buggn about this damm iphone

        • djzalo954

          Yea i feel you. I feel bad for myself and everyone here. We all get a little too excited when something new is introduced to us and cant have it right away. I guess we just cant help it lol.

        • mike hernandez

          yea i feel you .

      • Diana Rocha

        Mines 10-25-11-11 so I’m around too

  • 77090

    Just called customer service and they have no info at all. I was told that all 128gb black 7+ phones will ship in November. This is pathetic. My shipping dates are 9/27-10/10. How can I not get my phone until November. I will never preorder from T-Mobile again.

    • taron19119

      At least u got someone on the phone i can’t get any one on the phone they keep hanging up on me

      • 77090

        I have a business account so it’s a different department. That’s probably why.

  • Q

    Might as well wait outside the store usually 12 hour wait. We all have been waiting 2400 hours since pre order and 102 hours since official launch.

  • taron19119

    Just called t-mobile and told them im going to at&t because i did not get my iPhone 7 plus and was transfer over to the loyalty department and was given a $30 credit for my inconvenience

    • KRM

      I remember someone in this discussion got $100 credit too

      • taron19119

        Yeah t-mobile hate the words cancel and AT&T you bring those two words up and you’re going to get a credit for your inconvenience

  • Lopez

    Tmobile just charged my card. Finally.

    • djzalo954

      what model and color did you order?

      • mike hernandez

        jet black 128??

        • Lopez

          No got black 128

        • mike hernandez

          congrats.. hopefully the jet black 128 move soon!

        • Lopez

          Thanks. Hope so. I’ll keep my fingers crossed for all you waiting for the jet black.

      • Lopez

        7+ black 128

    • Bahay

      Means you will have your phone anyday this week

    • Alfonso Manuel Avalos

      Did u pre order day of release or later ?

      • Lopez

        I preordered the day of I ordered the black 7+ 128

        • Alfonso Manuel Avalos

          I ordered same phone but a couple days later hopefully it’s not that much of a difference In shipping what was ur original ship date ?

        • Lopez

          It was 9/27-10/10

        • Alfonso Manuel Avalos

          I get movements on your order ?

    • ImHomeNow

      Charged today. Shipped tomorrow and receive on Thursday!!! Which did you get?

      • Lopez

        I preordered the day off. I ordered the black 7+ 128

  • kev2684

    T-Mobile attempted charge on my card but my card triggered fraud. Should I call them to re-charge me or will they retry automatically??

    iPhone 7 Plus 128gb Black has some movement going on.
    Estimated Ship Date: 9/19/16-9/26/16
    Ordered and signed EIP 4:18AM EST 9/9

    • Nate

      Call right away – i know that when this happens they cancel the order.

      • kev2684

        I just called and they had me update my card but they can’t process it until the thing actually ships. Hopefully I’m not bumped out the line. :/

        • Mambo-Jumbo

          They usually charges forst then ship out. But I’ve been told that they ship first then charge the card.

        • kev2684

          Great now I won’t be able to sleep tonight Thanks fraud alert lol

    • ImHomeNow

      How do you know it was triggered?

      • thepanttherlady

        Most cc companies will call, text and/or email if they suspect a fraudulent charge was attempted.

        • kev2684

          What this lady said :D

          it was a text from Navy Federal

        • ImHomeNow

          Hi. I thought maybe you could answer my question. If I order directly from Apple will they notify T-Mobile? In the Apple Store it says “we will work with your carrier so you can keep your same number”. I’m basically wanting to order a phone directly from Apple without canceling my current T-Mobile order. Is that possible?

        • Mambo-Jumbo

          Get unlocked version from Apple that supports CDMA/GSM

  • CardCharged

    Card charged. 128gb Black +

    • Alfonso Manuel Avalos

      What was ur estimated shipping date ?

      • CardCharged

        9/27-10/10

  • Hugo

    Just got charged!!! 2 plus 128gn gold and black. Hopefully It gets shipped soon!!

    • Eboogz

      Me too. Congratulations! Finally

  • ImHomeNow

    Still no charges or shipping for:
    Jet black 7+ 256gb. I have a feeling they are going to recall the phone all together. Possibly because of the scratching. If it’s all scratched up, then it will never be approved through any buyback program.

    I have decided I am sending back the phone after I get my hands on a Matte black from Apple. Which brings up a question, if I buy directly from Apple, do they notify T-Mobile of my purchase? Or wouldn’t they never know?

  • Mambo-Jumbo

    Still no changes with my order :(

  • Eboogz

    I received this lovely bit of news today from Chase regarding my IPhone 7 Plus Matte Black order…

    Chase acct: Your $204.36 debit card transaction with TMOBILE*TEL UPGRADE on 09/20/2016 03:45:37 ET was more than the $95.00 in your Alerts settings.

    Should be here before Friday

    • ImHomeNow

      Ha! That’s the exact message I’m waiting for!!

      • Eboogz

        We’ll all need counseling after the stress of waiting for updates. Lol

  • Billy

    I got charged!

    • KRM

      What did you order – Model and Color?

      • Billy

        Matte Black 7+ 128gb

        • taron19119

          When did u order what time and date

        • Billy

          Pre-order day, EIP was signed 0523am EST!

        • taron19119

          I pre-order at 2:59 am est and signed my eip at 4am and i still got no update

  • Mambo-Jumbo

    Looks like UPS planes yesterday brought T-mobile iphones :)
    Hope to be charged as well soon

  • KRM

    Looks like so far no charge for any Jet Black +

    • Eboogz

      Jet black is so beautiful. I’m sure it will be a while but totally worth it

    • Mambo-Jumbo

      Agree. Waiting for my Jet black 7 128gb

  • Steven Pham

    No charge for me yet..seem only Matt black… not jet black yet

    • Benj

      No charge for my matte black :(

  • Roger Reyes

    Any news on Matte black + 32gb? I ordered 4:30 EST on the 9th, eta 9/27 – 10/10.

    • Benj

      I am waiting for exact same phone, same est day as well :(

  • Diana Rocha

    Could we get a Jet Black plus thread lol!

    • mike hernandez

      trust me i’m waiting too! sucks! 128 jet black

    • Eboogz

      Just left the Apple Store near my home. They estimate jet black will be available next week.

  • Mandy

    Any news on the iPhone 7 plus rose

    • Q U W A N .

      I ordered my Rose Gold 128GB from T-Mo, and received it on launch day

    • KRM

      My wife got her iphone 7+ 32gb rose on launch day

  • Javon K (GlenCoco143)

    I just find it funny that I was one of the first few to order the 7 Plus in jet black 256GB and I still don’t have any info on it. People who ordered from Apple HOURS after me have been receiving their jet black phones. Like what’s the deal?

    • Eboogz

      Call 611 to confirm your order went through fully. There were a lot of orders messed up on preorder day.

      • Javon K (GlenCoco143)

        My order went through. I’ve called customer service multiple times in the last few days and hey all say it’s “processing” and all they do is make notes on my account so when I call they know the reason why.

        • Eboogz

          You can also try twitter. They’re very responsive. Good luck

    • Steven Pham

      I don’t think so,I ordered 2 from apple at 12:20 9/9 but nothing happen yet… jetblack 128

    • Diana Rocha

      Same here! And all they say is we will get your phone as soon as possible. All I wanted to know is why did mine get pushed back to oct nov when originally I was told I was getting mine first week of launch date.

  • Steven Pham

    I think apple had problem with the jetblack 7 plus,that’s why so much delay

    • Javon K (GlenCoco143)

      If they had a problem they should’ve made an announcement or something.

      • mike hernandez

        exactly !

      • Mandy

        No they also giving delay for the rose gold one also. Smh. My friend from sprint say he order His today and getting it tomorrow.

  • steven berson

    This is getting ridiculous! Ordered early on preorder day and nothing yet. If I don’t hear anything in the next few days Im going to get my note 7 replaced with another one.

  • Aiselcat

    So, I haven’t been charged, but I checked UPS My Choice and a delivery is scheduled!!! I’m not sure if it’s my phone (7+ Black) or my husband’s phone (7+ Jet black), but one of those MF’s is in Kentucky and will be here tomorrow! Check UPS My Choice, guys!!!

    • taron19119

      How did u check

      • Aiselcat

        Go to ups .com and sign up for a UPS My Choice account. You’ll have to answer a few questions to verify your identity, but it should be pretty easy. Once your account has been activated, you’ll be able to view any incoming shipments from your dashboard.

        • taron19119

          Nope my matte black 7 plus is not showing up

        • Aiselcat

          :( Hang in there, Buddy!

        • taron19119

          T-mobile already gave me a 20 dollar credit for my inconvenience but I’m still mad as hell

        • Aiselcat

          Lol lucky! I always try to throw a BF and then chicken out. I need to get some bass in my voice!

        • taron19119

          No all u need to do is tell the customer service rep I like to cancel my plan and go to AT&T and you will automatically be transferred to the loyalty department and tell them how do I cancel my plan and go to AT&T and they will try and help you out and if they could not help you out they will give you a credit

        • Aiselcat

          Oh, I see… >=]

        • taron19119

          Apparently T-Mobile hate the words cancel and AT&T because everytime I mention those two words together and always get a credit

        • Benj

          Nice! I gotta try this tomorrow :)) Still waiting for my matte black 7+

        • taron19119

          Yeah i waiting for the matte black 7 plus 128gb

    • KRM

      Probably that is 7+ black because mine is jet black and nothing showing in my UPS My Choice account..

      • Aiselcat

        I think so too! His estimated shipping date was before mine, but it doesn’t look like anyone from the Jet Black crew is getting any love.

    • Mambo-Jumbo

      Did you order both phones under your name?

      • Aiselcat

        Yes, unfortunately… There was a weird glitch in the system or something. I tried to enter my name like 6 times before I gave up and submitted it under his name.

    • kev2684

      unfortunately mine isn’t on my name. When you log-in to My T-Mobile what does it say? Being Processed or Shipped? mine says “Kept On Hold”

      • Aiselcat

        Oddly enough (or maybe not), I get an error message whenever I try to check the order details. They must be in the process of updating the status. When I checked a few hours ago, it said “Being Processed” =/

        • kev2684

          me too I have to hit it twice or thrice to show the status

        • Aiselcat

          I just checked through the app and it still says it’s being processed. You ordered yours before me (I signed the EIP @ 5:28AM EST) so it should be on the way. Unless that security flag caused them to cancel your order. That would definitely be… LIFE. SMH.

  • taron19119

    On the apple website the iPhone 7 plus jet black and matte is shipping this today for every carrier except tmobile which has a November estimated shipping date

    • Mambo-Jumbo

      I just checked apple’s website and estimated shipping for ALL carriers is in 3-5 weeks.

      • taron19119

        Thats not what i seen and i got all the way up to the point where u need to add payment

        • Mambo-Jumbo

          I did the same to the point where you need to enter your info and it’s still show: Ships: 3-5 weeks

        • taron19119

          Yeah it says it now

  • Aiselcat

    LMAO!

  • Tim Cook

    Just an FYI, there will be 9 planes landing in the US by noon tomorrow Eastern time. Here’s to luck that one of them is carrying the Jet Black.

  • KRM

    Just spoke to customer service and Rep said the jet black shipment status is showing as “Ready to drop to warehouse” .. once they get phones in the wareshouse they will start sending shipments to customers

    • taron19119

      Thats a lie i was told that on the 16th and still no phone

  • 77090

    Order status finally changed to shipped. 128gb 7+ matte black

    • mike hernandez

      nice hope jet black is next!

    • Mambo-Jumbo

      Congrtas!

    • Enrico Abel Delos Santos

      Awesome! When did u order and when was your cc charged? Mine was charged today. Hoping to be shipped soon too!

      • 77090

        Ordered at 10am central time on 9/9. My card wasn’t charged because I have a business account so it is billed to the account.

        • Enrico Abel Delos Santos

          Saw from your precious post your original ship date was for 9/27-10/10. You’re lucky!

        • 77090

          Correct 9/27-10/10. Yes I am. There was 4 of my friends with the same phones and the same dates and only two us received shipping notifications

        • Enrico Abel Delos Santos

          Keep us posted! We’ll have to live vicariously thru you til we get our own shipping botifications. LOL

        • 77090

          Will do

        • Enrico Abel Delos Santos

          Mine just changed to shipped as well!

        • Benj

          Man, I ordered exactly same time as you and I have the same est date to ship as well but my card hasn’t charged yet. I ordered black 7+ 32GB

        • sherine tate

          That’s the same date I had for my IPhone 7+ Matte Black but it shipped yesterday night.

  • air23cpt

    Just got charged but account still shows (Being processed). IPhone 7+ 128GB Black

  • Enrico Abel Delos Santos

    Never thought I’d be so thrilled to see a charge on my credit card! lol

    However, my order is still being processed. Ugh. Hoping for an update tomorrow.

    7+ Matte Black 128GB. Pre-ordered 9/09 3:30AM EST. Credit card shows charge Tues 09/21.

  • kev2684

    Oh god it looks like I was pushed back T_T

    • ImHomeNow

      Meaning?

      • kev2684

        The fraud alert on my cc pushed me back in line and they don’t know when will T-Mobile try to charge me again to ship my device. I was told I won’t be bumped back but when I ask when will they ship mine I get multiple dates including one as far as 10/15

        • sherine tate

          That sucks

  • ImHomeNow

    No updates here.

    But now I’m on a plane, so I really don’t care when it’s shipped.

    • Billy

      Safe travels!

  • djzalo954

    –__–

    • mike hernandez

      still nothing huh

      • djzalo954

        Jet Black is the issue here…we all would of had notifications by now if it were any other color…thats my conclusion

  • aequalitas

    Anyone having any luck with 7+ 256g M.Black?

  • Eboogz

    I changed my delivery with UPS Mychoice to pickup at the local hub. The tracking information went away and scared me. They just called to tell me to pick up my 7 Plus 128gb Mb

    • sherine tate

      Nice

    • Aiselcat

      Ugh! That happened to me too! I guess I should call…

      • Eboogz

        How do you like the phone?

        • Aiselcat

          It’s cool. Definitely not life-changing in any way. I do play with the haptic button all day tho. Lol! You?

        • Eboogz

          Lol. It wasn’t much of an upgrade but I’m satisfied. Plan to take some pix in the Bahamas next month. U on any Snapchat or FB? We can keep in touch until the 10th anniversary launch. I’m sure that will be Epic

        • Aiselcat

          Ooooh Bahamas! That’ll be nice. I’m on Facebook, but you won’t be able to find me (my privacy game is strong lol). What’s your name? I’ll add you!

        • Eboogz

          Look me up by email. Touchemupent@yahoo.com

        • Eboogz

          Earl Williams. Same profile pic too

        • Aiselcat

          YOU’RE FROM OKLAHOMA TOO??? Lol! Cool, I’m adding you now.

        • Eboogz

          Ok. Looking for it

  • FryChickenIsha

    UPS is playing games with me. Both iPhone 7 Plus had delivery dates of 9/21. And now it says delivery date not available. WTF!!?

    • kev2684

      Probably means T-Mobile hasn’t released it yet. UPS almost always show delivery dates based on when the label was created not when it’s in their hand

      • FryChickenIsha

        I have UPS my choice, and I have received 3 emails with delivery date being rescheduled. It’s annoying and makes me impatient.

  • Enrico Abel Delos Santos

    Mine has been stuck at “Order Processed: In transit to UPS” since 10pm EST last night. That’s 14hrs. How long does it take to get from the warehouse to UPS? lol

    Ugh this darn iPhone. Got me impatient out of my mind. I dont friggin recognize myself anymore. Hahahaha!

    • 77090

      I know what you mean. My has been shipped since the same time and tracking only shows ready for pickup.

  • air23cpt

    Just got a text saying my order has been processed and to give it 48 hours to track my order. Got charged for it last night.

    • DaAZkid

      Which model?

      • air23cpt

        Iphone 7+ 128GB Black

  • Phil Schiller

    I have come to the realization that if the Jet Blacks don’t get charged to our cards today, we wont get them this week.

    • djzalo954

      i agree…

    • Javon K (GlenCoco143)

      Same.

    • KRM

      same

    • mike hernandez

      really sucks!

    • Gseltj

      I think so too :(

  • Jon Riley

    Anybody order 7 plus 32gb matte black get ups update?

    • Nate

      Just got charged!!

    • achatoff

      Just got charged for mine also!

  • Lee

    Not yet, that’s what I’m waiting on

  • Aaron A.

    My credit card is just charged a few minutes ago. Ordered iphone 7 plus 32gb matte black on 09/09 8:00am EST. Went to my tmobile account no update yet still estimated 09/27 to 10/10. .

    • Nate

      Same!! I ordered at 6AM… Awesome!

    • Benj

      Lucky you, I ordered the same phone and the same estimated date, but haven’t charged yet :(

  • kev2684

    Yaass good news for me! As you all know my card declined T-Mobile yesterday and flagged as suspected fraud, but I just logged in on my bank app and I see a pending charge from T-Mobile :D hopefully it’ll ship today or tomorrow for Friday delivery! ^_^

    • Javon K (GlenCoco143)

      What phone did you get?

      • kev2684

        128gb Black iPhone 7+

  • Lee

    My card just got charged as well! 7+ black 32 Est del was 9/27-10/10

  • KRM

    Any Updates on Jet Blk +?

    • Javon K (GlenCoco143)

      Nope, I think I’m gonna call soon

      • mike hernandez

        i wish!!

  • Hugo

    Just an update on my orders. I preordered sept. 9 over the phone and got everything done by 1am pt. Just got charged yesterday (09/20) and got the tracking number today (9/21). I got 2 iphones 7 plus 128gb gold and black. Good Luck guys!! Hope everyone gets theirs phones asap!

  • Mambo-Jumbo

    F$&k! when they start shipping Jet black iphones???????
    This is getting annoying

    • Javon K (GlenCoco143)

      I’ve seen some people on YouTube getting their jet black 7’s and 7 Plus’. I’m very annoyed too tbh.

      • Steven Pham

        I checked on YouTube…they lied all… no one had it yet….even Apple Store doesn’t have it for display … hoe could they had it?

        • Mambo-Jumbo

          I’ve been to one t-mobile store and they have jet black 7 as a display

        • Steven Pham

          Are we talking about the 7 plus?

        • Mambo-Jumbo

          Both

        • taron19119

          They do have the jet black iPhone 7 plus go check unbox therapy Channel on YouTube

    • Gseltj

      My estimated shipping date is 9/27-10/24. I have yet to read/hear of a Mobile customer with a 7 in Jet Black

      • Mambo-Jumbo

        Mine exact the same dates as yours.
        Tired of waiting

    • Javon K (GlenCoco143)

      Also my shopping dates are 9/19-9/26

  • Mambo-Jumbo

    I think to call Tmo and ask them: What the f$&k, where is my iphone 7 jet black?
    :)

  • taron19119

    Still no charge still processing iPhone 7 plus matte black 128gb pre-order on 9/9/16 at 2:59 am EST

    • Benj

      Same as mine :(

      • taron19119

        When is your estimated shipping dates my dates is 9/27/16 to 10/10/16

        • Benj

          My est shipping date exactly like you, the status still being processed

        • taron19119

          Does your delivery said ups

        • Benj

          Yes, before it was UPS Expedited and changed to UPS a few day ago

  • Kimmy Lovely Lashae

    Got tracking on my 128 Matte black plus but it still hasn’t updated since yesterday evening. I ordered right at 1201am on the 9th. It said it was expected to be delivered today but is still being processed :-( hopefully tomorrow for sure.. Thought it was a glitch so I sat by the door like a big kid..

    • sherine tate

      I’m having the same issue. The UPS people said it would come today but it didn’t. I order my phone at 10am EST on the 9th.

      • Kimmy Lovely Lashae

        If it’s not here by tomorrow I’m going to go crazy! I’ve waited long enough :-/

        • sherine tate

          Right!! My shipping date was 9/27-10/10 smdh

        • Kimmy Lovely Lashae

          Mine was 9/19 – 9/27 so hopefully you get yours days early as well.

        • sherine tate

          I hope so I’m tired of waiting lol

        • sherine tate

          Also T-mobiles pre-order system sucked this year. How does your system crash right at 3am smdh.

        • sherine tate

          Hey check your tracking now, I will have my Phone tomorrow :)

      • Kimmy Lovely Lashae

        Got mine yesterday!

  • Enrico Abel Delos Santos

    PACKAGE IN TRANSIT! Hallelujah!!!
    Original scan
    Louisville, KY, US
    09/21/2016 11:19 P.M.
    Delivery to NJ

    Rescheduled Delivery Date:
    09/22/2016 (Wooohooo!!!)
    Service Level:
    UPS Next Day Air Saver®

    iPhone 7+ Matte Black (128gb)
    Order placed 9/09 3:30AM (signed @ 6AM) EST
    Original Delivery: 09/19-9/26

    I’ve had enough of this waiting game! lol

    • taron19119

      Lucky you my schedule shipping date is 9/27/16 to 10/10/16 iPhone 7 plus matte black 128gb order September 9th at 2:59 a.m. eastern time

      • sherine tate

        That was my shipping date as well and my phone will be here tomorrow. iPhone 7+ 128GB

        • taron19119

          Thats crazy

        • sherine tate

          Yeah it is crazy and I order the phone at 10am Est

        • taron19119

          Im not mad at all they gave me a 20 dollar credit for my inconvenience and because I was ready to cancel and go to AT&T

        • sherine tate

          They should have gave you more

        • taron19119

          Im going to call right now and get another credit

        • mike hernandez

          i got 20 too let me know if u get more ill call too

        • taron19119

          Its a 2 hour waiting time to get a rep on the phone crazy

        • sherine tate

          Because people are calling about there phones.

      • 77090

        When did you sign the eip? That’s what they go by. I had the same scheduled delivery dates as you and mine will be here tomorrow

        • taron19119

          At 3:01 am est and then they said i never sign it and hat to re sign at 3:30 am

        • 77090

          That’s crazy. Your phone should be in this batch too

        • taron19119

          I don’t think so I have not been charged or my shipping information has not been updated it still say processing

        • 77090

          No im saying your should have been in this batch.

        • taron19119

          If nothing happens on Thursday then I won’t be getting a phone until at least next week

        • 77090

          I hope everyone phones come faster that they estimated. This waiting sucks

        • taron19119

          Im not even excited anymore for the iPhone like I once was

    • FryChickenIsha

      Yes, mine says the same thing.

  • Jonny Ive

    ……..Still waiting on Jet Black 7 Plus 256GB

    • Steven Pham

      me too

    • Javon K (GlenCoco143)

      Same…

  • mike hernandez

    i might just cancel this is insane not waiting until the end of november

    • sherine tate

      When did you place the order

    • mike hernandez

      3 am day of pre order. my ship date says 11/1-11-30 crazy jet black 128

      • sherine tate

        That’s crazy Wtf. I wanted the Jet Black but I said naw I will get the Matte Black

  • taron19119

    I hope the iPhone 7 is worth it because this is beyond ridiculous

  • Enrico Abel Delos Santos

    Just want to share with you guys who maybe get stuck for too long on the customer service hotline. Their FB messenger customer service is excellent. They answer any questions I have within minutes.

    • MattPortland

      Twitter too.

  • air23cpt

    Just got an email from UPS that I should receive my package tomorrow IPhone 7+ 128GB Black. Pre ordered on 9/9 @ 5:30 am sign eip a couple of minutes after.

  • Mambo-Jumbo

    Is anybody experiencing problems with T-mobile? I don’t have internet at all and can’t reach 611.
    Colorado

    • Q U W A N .

      Same thing here – my service went out about 12:30AM EST. I’m located in Binghamton, NY

      • Mambo-Jumbo

        They had outage.
        I’ve been calling T-mo and restarting my phone for about 4 hours.
        Thanks God, I have unlocked 6S, so I used Verizon for about 5 hours until I saw your message.

        • Mambo-Jumbo

          Now I’m thinking about getting Verizon model of 7, in case if T-mo will ever have outage again.
          Better be prepared

    • Q U W A N .

      The hold time for CS was almost two hours! I went to bed and hoped for the best – it’s back up and running at the moment, but let’s see what happens…

  • Lee

    Finally my 7+ matte black 32gb shipped!

    • taron19119

      When did u get the notification that your device was shipping

      • Lee

        10:32 last night and was charged yesterday afternoon

  • Lee

    10:32 last night and was charged yesterday afternoon

  • steven berson

    Finally it shipped today at 2:10am, will receive it today! Was about to cancel my order soon.
    7+ matte black 32gb ordered on preorder date around 5am est.

  • Mambo-Jumbo

    Looks like T-mo getting devices from Apple in portion and in one color. Right now matte black and probably next will be jet black.
    I’m so f&@$%#g tired of waiting.
    Apple – evil

  • Enrico Abel Delos Santos

    Mine says out for delivery today. Anyone know if we have to sign for these?

    • kev2684

      Yes. If you’re not gonna be there you can authorize the release on your UPS app

      • Enrico Abel Delos Santos

        Thanks!

  • Aaron A.

    Just received ups tracking for iPhone 7+ matte black 32gb.

  • kev2684

    I just got a label on UPS app from T-Mobile, but T-Mobile has yet to update the status on their website. Hopefully T-Mobile hands my iPhone to UPS tonight so I can play with it over the weekend :>

  • Luis

    One 7+ matte 32GB out for delivery and the other 7+ matte 32Gb shipping label created? (Bump)-WTH

  • ImHomeNow

    I went to the Apple Store in Kansas City and saw the jet black 7+. It looks really nice. It’s a demo phone and it had zero scratches on it. That’s the only thing I was nervous about. So I’m going to cancel my Matte black order and just keep my jet black (if I ever get it haha) because it does look so sleek.

    • kev2684

      Isn’t it a fingerprint magnet though? I saw one at an Apple Store and it looks disgusting af lol

      • ImHomeNow

        I will have a case anyway lol

  • ImHomeNow

    Are you all sitting down? Customer Care just called me out of the blue because they saw how many times I had spoken to somebody and they wanted to check on my account. I voiced what was going on to them with my iPhone order and the representative called the handset escalation department to see what was going on with my jet black 7+256 GB and they told her that no one will be receiving that phone Until November 1st and that our T-Mobile sites will update on the 26th or 27th of September. What are we supposed to make of that!?

    • sherine tate

      Wtf so what was the point of pre-ordering the damn phone

    • djzalo954

      smh…it just gets worse day after day…

    • Diana Rocha

      That is hilarious no really, I should have just waited to ordered then!

    • Javon K (GlenCoco143)

      Are you serious?

    • kev2684

      That’s so weird they called you just to slap you in the face what a horrible thing to do lol

      I wouldn’t trust it. The person I talked to before told me mine wouldn’t ship until 10/15 and directed me towards explore.t-mobile. com/shipping-dates and as you know mine already shipped and it says on the website it won’t ship until 10/15 just like what you’ve been told 11/1 for the 7+ jet black 256gb reflected on this link. I beleive this is what CS is using as their timeline when really it depends when Apple gets their sht together and send their shipments to T-Mobile.

    • Aiselcat

      Whoa wtf! That sounds sketchy as hell. There’s no way that phone sold out before ANYONE from T-Mobile had a chance to order it. Your recall theory is starting to make more and more sense.

      I feel for you guys! My phone (7+ MB) was delivered today, but my husband ordered the jet black so I’m sure I’ll have to deflect all of his projectile frustration until November 1st.

    • Javon K (GlenCoco143)

      I just called T-Mobile and talked to a few people and my ship date is still 9/19-9/26 nothing has changed.

    • Mambo-Jumbo

      I checked Apple’s website and it shows the same info.

      • KRM

        Apple’s website showing if we order now shipping will be in November.. but we ordered on preorder start day.. so it is not fair if we get our phones in November

        • Mambo-Jumbo

          I tottally agree. I’m waiting for my 7 jet black. ETA: 9/27-10/24
          I saw on Apple’s website, that I can get Verizon’s iphone 7 model matte black with 2 year contract today.
          Thinking about going there. I prefer CDMA/GSM phone rather than GSM only

        • KRM

          I am on the same page with exact same ETA

        • Mambo-Jumbo

          Who should we contact at T-mo to get correct answer for our question? This is redicilious that we need to wait maximum till 10/24

    • MattPortland

      Holy hell. That’s just absolutely ridiculous.

  • Nick

    Matte Black 128 GB Plus, ordered on launch day at 6:30 am EST. Original ship estimate was 9/28-10/10… I got it today.

  • taron19119

    I guess i got skipped over i pre-order on September 9th at 2:59 am est iPhone 7 plus matte black i guess i well have it before Christmas

    • Benj

      People start getting their matte black 7+ but not me :(

      • taron19119

        Im in the same boat as u

  • Enrico Abel Delos Santos

    UPS just delivered my iPhone. (7+ 128gb m.black)

    Sad part is I’m not even excited about it anymore. lol

    • MattPortland

      You will be, mate. You’ve got a phone that some people are waiting till November for.

      • Enrico Abel Delos Santos

        You’re right. I wish everyone gets theirs at the soonest possible time.

  • mike hernandez

    just so everyone knows the jet black iphone comes out in november from what t mobile told me im not waiting though i should have been told ill have to wait 2 months when i pre ordered

    • Javon K (GlenCoco143)

      When I called a few hours ago I was told that my phone should be coming sometime early next week.

    • Denaaaa

      I don’t think that’s right. There’s Jet Black unblocking videos and I’ve seen some on Instagram. I just think Apple didn’t produce many. Maybe they thought the color would t be in such high demand or this could be a marketing ploy to hype it up

    • djzalo954

      yo…i just got charged for the jet black plus 128gb…my window was 10/25-11/11…so that means you are gonna get charged soon too bra i dont think you will be waiting until november just wanted to let you know real quick.

  • Adrian P.

    Hey everyone,
    I’ve been lurking and reading comments for the past few days trying to get updates. Just now, my card was charged and I got a tracking number! I ordered an iPhone 7 32gb Rose gold and 2 iPhone 7+ Jet Black! Hang on guys. They are finally coming!

    • Neil

      What?? I’ve been doing the same as you while I wait impatiently for my 256GB 7 Plus Jet Black.

      • Adrian P.

        lol – honestly I was taken back by the temobike text message. I wasn’t expecting it any time soon so I put it in the back burner.

    • Neil

      Are you sure you were charged for the two Jet Black models or were you only charged for the Rose Gold? Can you please clarify? Thanks!

      • Adrian P.

        Yep, I was charged $348 dollars. That includes a $20 upgrade charge for the rose Gold. All were upgraded thru JOD.

        • Neil

          Got it! You are literally the first person that I’ve heard of actually getting a tracking number for the Jet Black (in either model). There is hope after all!

        • Adrian P.

          Yea, hang in there. I just hope it comes tomorrow!

        • Neil

          What day and time did you pre-order and what was your original shipping estimate? If you don’t mind of course.

        • Adrian P.

          I preordered exactly at 12am PT. Original shipping estimate was Sep 16 but then it changed to November 1-30. I was pissed. Now I’m happy lol

        • Neil

          lol Congrats!

        • taron19119

          Luck u my phone is still processing I ordered on September 9th at 2:59 a.m. eastern standard time I ordered the iPhone 7 plus matte black 128gb

        • KRM

          I think there should be three seperate charge for each phone .. it would be better if you confirm with tmo cust srvc

    • Javon K (GlenCoco143)

      That’s crazy. I ordered mine a little bit earlier than you and I still have yet to receive anything.