T-Mobile LineLink home phone service offers HD-quality calls for $10 per month with T-Mo voice line

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Remember T-Mobile @Home, the service that gave you unlimited home phone calling using a router with SIM card slots? @Home was officially discontinued back in 2010, but T-Mobile has now introduced a new, similar product.

LineLink is a new device from T-Mobile that gives you home phone service with “HD-quality” calls and unlimited calling from the US to the US, Mexico, and Canada. The LineLink adapter is a little rectangle that you plug a router and phone line into, and it’s also got a SIM slot for a T-Mobile SIM card. The requirements for the LineLink include an 802.11n or better router, an internet connection with speeds of at least 2Mbps up and down, and a home phone with an RJ11 connection.

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The T-Mobile LineLink is only available at T-Mo stores. It’s available for any new and existing T-Mobile postpaid customers, Simple Choice with No Credit Check customers, and T-Mobile@Work business customers. The adapter itself costs $29.99 with a one-time $20 SIM Starter Kit fee. Monthly LineLink voice service costs $20, but you can get a $10 discount every month if you’ve got a wireless T-Mobile voice line.

T-Mobile also notes that you can keep your current home phone number when signing up for LineLink.

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As for the differences between the old @Home service and LineLink, T-Mobile touts that its new offering has “better call quality and reliable service.” Another big difference is that the @Home device was a combination router and VoIP adapter, while LineLink is just a VoIP adapter, meaning that you’ll need to supply your own router.

Buying a home phone in 2016 might sound kind of strange to some folks, but there could be some good reasons for buying a LineLink. For example, people that do a lot of talking on the phone could get a LineLink for their calls at home and then not have to worry about draining their cellphone’s battery. It could also be an option for families with children that don’t have a cellphone, giving parents a way to contact kids at home and vice versa.

Are any of you interested in getting a LineLink?

Sources: T-Mobile (1), (2)

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  • dcmtnbkr

    They’re a day late and a dollar short. I pay half that for ooma

    • steveb944

      I LOVE my Ooma.

      First Google tried it out, so T-Mobile followed suit right after in trying to get some extra money.

  • Tinger12

    Free WiFi calling, now for $10 a month by using your old landline phone (plus the $30 adapter and the $20 ripoff sim card).

    • Meggeler

      But, there are a lot of people (customers) who don’t know about WiFi calling and refuse to listen to me explain it. I believe if they pay something, they might think they are getting in at a reduced price. Honestly thats true!

      I wouldn’t shit you boy, you too big! :)

  • Steve_NYC

    Or just buy an Obihai adapter, link it to your Google Voice account and pay nothing for unlimited local and long distance ever again. Been doing that for almost 5 full years. Works great.

    • Adam

      I use Obihai with Anveo, which is more expensive at $7, but you get 911 and cnam.

    • PiCASSiMO

      I’ve got 3 OBI’s installed in 3 different homes. Works like a charm, except when we have a power outage.

  • Omegajb

    I’ve had @Home for years and for $10 per month no other provider could touch it. I’ve had some hardware issues with the router and since T-Mobile technically doesn’t support @Home it’s a no brainer for me to switch

  • DV

    I have @home also, but since converting to Simple Choice, I’m being charged as an additional line ($20). I will try to call them and see if they can provide the hardware for free or as a credit.

  • DStudio

    Also works with FAX machines I suppose (if you just want to FAX the traditional way)?

    • Allen Alberto Enriquez

      That would be awesome I still use tax it’s the most secure way to send paper work. Just wish someone comes out to tell me if it works great or at least good.

    • Rod

      If this is 100% for sure this would be awesome.Lack of fax supoort is the only reason we dropped @Home to begin with.

      • steveb944

        You should try out Ooma as faxes should work.

    • matt

      as far as i know, uverse with its 64kbps bandwidth and its lack of compression is the only VOIP that has reliable fax transmission

      • DStudio

        And I just happen to have my FAX connected to U-verse, so I wasn’t aware it was such a problem!

      • steveb944

        Worked on Comcast, and I expect it to work on my current Ooma service.

    • steveb944

      Debatable as this is sort of cell based. You may have to go through another VOIP like Ooma.

  • OZ

    Does anyone know what are the rates for international calls?

    • tm

      Between too much 20 cents per minute and far too much.

    • gr8gatzby

      Google Voice cannot be beat for international calling, and you don’t need a dedicated box, though you may buy one if you want extra features.

      • OZ

        I am currently with Future Nine. Have not seen better rates yet.

  • Moe

    Most people have given up the old home phone. It’s a relic of a bye gone day. Why oh why would TMO get in the home phone biz. Seems sort of silly.

    • matt

      its all about wifi calling. when someone calls your cell phone and your battery is dead, your other wifi calling devices ring

  • BillSmitty

    Funny, I still have the @home service and works great most of the time. The only issues I’ve really had are more the result of crappy Comcast than Tmo. It’s $10/mo less my discount and I use as a second line for my home office. I have bad cell service in my house and cellphones are just not the same quality as “landlines”, so that’s why people keep them.

    As for this new offering, I was pretty excited until I got to the new fees just to get started…I already have a SIM card with the @home service and would not pay the $30 for the new box. Also wish u could get one by calling customer care vs going in store. Tmo misses on this one, bummer.

    • Jake

      Just called customer service and they placed an order for me.

      • BillSmitty

        Thx, I may call, but intrigued by Steve NYC below and how he gets home service. It may b bye bye time for TMo on this line if what below is correct and free after initial outlay, which is about the same as this new TMo service.

    • DDD

      I still have @Home myself, the question I have for you is what you are going to do when your old Linksys router dies? I’m thinking of looking into this just to get modern equipment.

      • BillSmitty

        I’ll either wait until that happens, move to ooma, or try what Steve NYC states below. If I can keep the same line and just have a little bit of upfront charges and no more monthly, I’ll take those savings.

        I may try and call customer care and see if they will comp me the new device and I can use my existing SIM for free, and then I would stay. We’ll see…

  • VN

    Isn’t it like Magic Jack but brigger and more expensive? Or what am I missing?

    • Mirad77

      Exactly what I said when this was announced. If they want this to compete, they need to cut the price in half. Every cable service offer home phone for the same price so why jump to Tmo on this when one already has cable?

      • Phil

        Really? Cable company in our area doesn’t offer it at the same price, their price is $20 and subject to change. This doesn’t include the normal phone fees, activation fee and installation fee up to $500. I hate Comcast. Now other phone services, no, they do not compete, though I wonder how customer service is with these other providers. Anyone have any experiences with Magic Jack, Google voice or Ooma by chance, the customer service side?

    • Critic4U

      I only pay $35 a year for service and can call any number in Canada and USA. The Magicjack Go device cost me $60 bucks and i got it when they were giving away a 4000mah charging pack. on a cooler note you no longer need a PC to run the device it hooks into a power block and i connect a Ethernet cord right to the device and the phone line right to the phone. Even works with fax machines if you got one.

  • lomsha

    Home phone? What’s that?

  • Joe

    I ripped out all my home phone cables that were in the walls. Cut the cable outside going to the pole also. No one has home phone service anymore. If you have cell phone(s), why would you want home phone service also? I had Vonage a long time ago back when my cell phone only had 100 minutes a month. When I called to cancel Vonage, they offered the service to me for what this thing costs for a full year. After refusing that, they even offered the service to me for free for 3 months. There’s a reason you don’t see Vonage ads anymore. It’s a dying business.

    • matt

      you need home phone service so you can dig out your old Us Robotics Courier and set ATS11=38 , so you can win radio staton contests, there is no cellular technology available to win tickets to Iron Maiden for being the 20th caller

      • Location

        Well you lose wired E911 with immediate ALI address delivery to the dispatcher. Despite what people think, our 911 system for wireless calls do not deliver precise location like google maps show you. They get a very rough location and it’s even worse indoors and pointless in multi dwelling units.

        I have one because I have kids and because you never know if you will be in a situation where you cannot speak to a 911 operator and you would be grateful to have a home phone.

        • Joe

          Every time you call 911 from a Tmobile cell phone, it turns on the location tracking chip inside your phone. You have no control over this. Tmobile can locate you within 100 feet by using cell towers.

          If you use WiFi calling, you enter your address in on the Tmobile website and they have your exact address when you call 911.

          Location technology has improved a long ways since you last checked it out it looks like.

        • Location

          I don’t think you understand how our 911 system works. Btw. Wifi calling does NOT route 911 over the WiFi IMS network unless you absolutely no signal. If you have 1 usable bar of signal, wifi calling disconnects and the call routes via the cell network.

          Our FCC mandates that E911 calls via Phase 2 provide location down to 150-300 Meters outdoors.

          You should look up the FindMe911 coalition, more than half of wireless 911 calls that complete do not provide ALI Phase II Data and only provide Phase I which is the sector of the cell site and the cell towers address.

          It’s not up to T-Mobile how the PSAP centers upgrade or process E911 calls, it varies city by city and even with the most advanced dispatch centers they do not receive accurate location immediately, they have to constantly rebid for location info and if you are INDOORS location is not accurate. If you are in a multi floor building they also cannot locate what room or floor you are in.. If you can find a statistical average of 911 calls being processed with immediate location data accurate to 100ft then you are the savior to our public safety network.

          Otherwise since you aren’t well versed on how 911 calls are processed then I would absolutely start researching the shortcomings of wireless E911 and just do a quick search about wireless 911 call location accuracy.

          Your right, location technology itself has improved but only for Google Maps, until our public safety infrastructure upgrades they are still stuck with technology dating back to the 80’s.

        • Rod

          911 calls do get routed over Wifi. That’s why you can’t use wifi calling until you set a e911 adress in your profile.

      • Joe

        Isn’t ATS11=50 the fastest you can go?

    • BillSmitty

      Because cell service is still not up to landline quality, especially if you live in an area with spotty coverage. Both my TMo phone and VZ work phone just have so-so coverage in my house…same with stepkids AT&T phones. We don’t live in the boonies either, but we r in a spot outside Philly where towers don’t reach well and Wifi calling won’t cut it for my work. I wish I could rely on cell only but not there yet.

      • GinaDee

        You need better internet or a better router.

        Wi-Fi calling works great with newer devices.

        • BillSmitty

          Tell me about it…I’m stuck with Comcast and can’t stand them, but the better half won’t switch to try FIOS. She has Wi-Fi calling on her 6S and I’m telling you, the call quality is still not up to an old fashioned landline.

        • VN

          Maybe you need the CellSpot. Just don’t use the CellSpot and WiFi Calling then.

      • Dtmobusa

        If you get a bar of service, consider getting an 4gLTE cell booster from a T-Mobile retail store. It enhances the service at home as long as you have a bar. Just connect the booster to a router or modem using an ether net cable and bam, service is fixed! $25 deposit and return if cancel. This is NOT wifi calling solution, it creates some sort of mini tower in your house using your existing Internet connection. No need to turn on wifi calling and all that.

        • BillSmitty

          Have the newest TMO booster and it helps, but cell calls are still NOT as clear (delays come to mind) as landlines.

    • steveb944

      Cellphones won’t allow faxes to easily be received and sent. Unless you’re a bit tech savy you’ll be lost on setup for any alternative.

      • I use SRFax for $6.95/Mo. That solves that! Been using it for the past 4 years. My Fax # 855-288-5678

        • steveb944

          I see. I use Ooma currently and it provides use of my fax machine and VOIP. I only pay the ~$4.25/month in taxes/fees.

          You should edit out your number.

    • Dylan Wentworth

      Vonage has become very scammy. They advertise one price and charge you three times more for bullisht fees like $7 for “intellectual property fee”.
      But you should keep your wires! Free 9-1-1 at least just in case

    • Troy Gossett

      Joe – We have had @Home service since the first router. We have caregivers come to our house for our daughter and they are required to sign in/out from a phone at the home.(Not their cell phone) The nice thing about a phone that is hooked up this way is that it rings, most of the time the kids have their phones on silent but the @home phone will ring when I call it to get a hold of someone. Another thing is the phone is always there in the same place. I could use an old Android phone over wifi but if it randomly shut off or the battery was allowed to die it may stay off until someone notices. Back when we got the line $10/mo was a bargain compared to a land line.

  • BreakingData

    I’m just a little confused as to why you would need a sim card if its going to be voip over your home internet.

    • Rod

      Because its Wi-Fi calling for your home phone. You’re on the Tmobile network when using it.
      Side note: You can take the sim card out and put it in a regular Tmobile phone and still be able to call/text (charges may apply per minute)

    • Uxorious

      They probably just have all the infrastructure in place for provisioning accounts etc that way.
      SIM cards are cheap to make, and they charge you $20 for the starter kit, so that’s basically free money.

    • Joe

      If you’re confused about that, you’ll be more confused over the Samsung Gear S2 3G watch they sell. You have to buy a SIM starter kit when you buy the watch… but there’s no place to install the SIM because it’s prebuilt into the watch already.

      Think about that for a while….

      • Dtmobusa

        If you look closely on any T-Mobile sales receipt from a retail store, when activating any service you get charged a Sim Starter Kit for $20. The actual Sim card is free (shows up at $0 during an activation, regular cost $15) and the starter kit is charged $20. In the case of the watch, since there is no physical card, your receipt won’t display the sim card at $0. Also when purchasing devices this happens because the Sims are in the phone boxes, so the store doesn’t have to ring out an actual card from their inventory. The Sim Starter is the activation of the Sim card, not the physical card itself.

        And the reason why the simple is built in is because it saves space on an already ridiculously tiny watch.

        Hope this helps!

        • Fabian Cortez

          Please do not spread disinformation.

          T-Mobile does not charge activation fees.

          I have opened lines before without being charged a SIM fee and the SIM card was already in the phone.

        • Joe

          I added a new line for the S7 BOGO and a retail store and they grabbed a sim card and activated it at the store. Then when the phone came in the mail there was another sim card in the box. I called corporate asking why did I have to pay the sim card fee if one was in the box. They said all new lines you need to pay the fee no matter what. They said to just throw out the sim card that came with the phone and use the one the store activated for me. So obviously the $20 charge is not for the sim card itself. They wouldn’t be giving away sim cards if that were the case. it’s just a standard fee to get the phone going.

        • VN

          The $20 is actually an activation charge, the SIM thing is BS. But employees can waive that charge, what I do is ask about the activation and SIM first.

  • GinaDee

    Probably the same guy with the bright idea of selling a prepaid Visa debit card came up with this. It’ll likely be discontinued by years end.

    • haha yeah @Home died for a reason – it’s a VERY narrow market for landline phone service nowadays…

      • DDD

        In my opinion one of the main reasons @Home died was that neither the people in charge of marketing not the retail staff understood why anyone would want a “land line”. There are those that would really want this (along with all of us still hanging onto our @Home lines and equipment) but if you can’t understand the demographic you need to market to you won’t get many sales.

  • DominiMMIV

    I picked up a Straight Talk cellular home phone adapter for my elderly father in a nursing home. $15 bucks a month for unlimited calls using Verizon wireless. Just plug in a cordless phone. Even has a dial tone. He switches rooms alot; I just unplug it and move it, No ridiculous landline fees or wires. And he doesn’t even notice the difference. Would he benefit from the TMO voip? No but someone might. Sometimes what is ridiculous to one person is a lifesaver for another.

  • Philip

    I have a Panasonic system with 5 wireless phone and I use BT to connect to my T-mobile cell and use it. Its way much cheaper than getting a land line now. I am actually getting away with murder! Why do you need this system?

    • Dylan Wentworth

      Can you tell me more about your setup? What model cordless phones do you have and how exactly does it work over Bluetooth?

      • Philip

        It is easy. Just go to Panasonic website and look for home phones that allow to do Blu-tooth. It actually works well. There are many other wireless home phone systems like that.

      • Charmed79

        Look for a phone system that has Link2Cell in it.

  • Dylan Wentworth

    What’s the point of this? It requires an Internet connection AND a sim card?! Which one is it? Cellular or voip?
    The price is right for cellular but voip is so 2004.

    • Paul

      VOIP, but the SIM give the device a number to use for receiving and sending calls.

    • Clifton K. Morris

      I believe the SIM card was included in the system specifications so customer service could always have a replaceable item they could always fall back and blame as being “bad” when the service fails to work.

    • Rod

      It’s both. Voip for the calls, cellular/sim for the provisioning on the network.

  • Paul

    I did this way back when they offered a WiFi router with it. It was short lived, which was disappointing, but was also not supported afterwards. Standard, but annoying when the device acts up and I then need to terminate the service.

    • Phil

      They still support it. If I had a problem, very, very rare, they would help me with it. Now if the device dies, that’s another story.

      • Paul

        Yeah, if the device dies you’re SOL. I was handed up to a weird some tech person that kind of knew what to do. It booted back up on it’s own, they didn’t actually help.

        • Phil

          I must have gotten lucky with who I had then…..of course it was some time ago now.

        • Paul

          You know how it is, not everyone’s experiences are the same. I am surprised they’re trying this again.

  • maximus1901

    future flop. you can get cricket phone+text for $25. my mom has it and quality is acceptable. this product is waaaaaaaaay too late to market.

  • Fabian Cortez

    How many angles of this device do we need to see?

    :P ;)

    • VN

      That’s not funny.

      ;)

  • Old School…

    Old school, old school…I have the T-mobile @home service for years and simply love it for the price. Likewise, I have plans to get the Linelink service which has ‘better call quality and reliable service better’ according to the article. Go T-mobile, Go T-mobile…

  • Apple

    There free options out there like taking Android (Yes I say Android) phone and making it internet only device or you can purchase Ooma that free. Not sure why would anyone would pay $10 monthly unless you got money burn!
    See I dont hate Andriod!

    #iPhoneUKnowTheRest

    • VN

      That’s a good idea. You can use an old smartphone connect it to the home Wi-Fi and use something like Google Voice.

      It would have been better if this device also connected to the cell network: Cell + Wi-Fi Calling + Unlockable

      • Adam

        The ability to connect to the cell network during a power outage, which occurs a few times a year at my local DSL switch, would have been a big competitive advantage for T-Mobile.

        • VN

          ISome people are suggesting Straight Talk Home Phone as an option for that.

  • Clifton K. Morris

    Everyone I know that had T-Mobile@Home cancelled that service when T-Mobile changed the billing rate to $40/month per line. Back then, Customers received (by mail) a letter stating that they had 30 days to find a new service or accept the new and improved, T-Moble pricing for the service. I remember a neighbor that had T-Mobile@Home service. when the router quit working, they had no other choice than cancel the line. T-Mobile didn’t have replacement equipment (HiPoint Router) available for purchase anywhere, at any price.

    Given the same options again, It’s still wiser to get “MagicJack Go”. The $59 up-front device has greatly improved. It doesn’t require a dedicated computer, includes a year’s service, which is on-par with the $45+tax you’ll pay for the device and SIM starter kit, probably a $35 activation fee, and monthly USF taxes and fees. MagicJack also has Android and iPhone apps available to receive calls when away from a landline.

    Ooma, as others have suggested, is also better than T-Mobile@Home Service. Cost for equipment is $100, (some companies have them for $50-65 if you search online) With Ooma, there is *no* monthly bill. Just plug it in.

    Another pain point problem with T-Mobile’s service was incompatibility with fax and also Satellite TV. That flat-out didn’t work. I may only need to send 1 or 2 faxes a year; but when T-Mobile doesn’t work, it’s $1.50/page at Kinko’s. That’s additional savings when I changed to MagicJack. No problems with MagicJack sending faxes.

    • enkay1

      @Home never had a jump in cost like that. I still have the service priced at $10/month and never got any notice of a price change.

      • BillSmitty

        Agreed. Not saying Clifton is lying, but I never received that notice and am paying $10/mo + fees – discount to this day. I like the service and need a home phone line, but seems like there may be other options out there…some for free.

        • Clifton K. Morris

          Than likely, that particular issue was with EPAG, whom didn’t know how to properly migrate a line.

        • Brandon

          The Add-A-Line cost went up when T-Mobile switched to bundled data plans. So a 3rd line with unlimited data was $40. The AAL price was $40 and the Data feature was $0. This was really messy for @Home lines. Their AAL was $10 (old AAL cost). and The @home feature was $0. Now that same customer would be AAL $40 and @home feature $0. Like I said. Messy.

  • Blkbear

    I had the @Home service for several years at $10 a month, then I decided to cancel the service, because I was never home and got so few calls on it. T-Mobile suggested I keep the line and they would give me a $10 credit for 24 months, so I kept the service for 24 months, and during that time the two calls I got on that line was me testing a new phone.

    I enjoyed the service but just didn’t need it any longer. The one downside of VOIP, no power, no Internet, no service. But it’s great as a backup to cell or copper voice.

    • Rod

      Power outages are why I like Tmobile home phone. If the power/Internet goes out just pop the sim in a cell phone and service continues

      • Tmobile at Home

        Great tip, thanks…

      • Blkbear

        Great if all you have to do is walk into your room to get the SIM. Not much help when you are away from the house.

  • Flipmode76

    Straight talk already has this. It’s $15/mo over Verizon and the base has a battery that lasts 2 days without power. No home Internet required or contract. We had it for years, zero issues. I use an old iPhone on Google voice now but always plenty of options.

  • Matthieu Heimer

    Tried to get a LineLink today and failed. I’m an existing Vonage customer that wants to keeps a home phone so I’d imagine I’m the target audience for this device. None of the authorized retailer stores carry it so I started going to the corporate stores. None of the corporate stores I went to had it in stock and apparently there is no shared inventory system so they can’t tell which stores have it in stock. Last store I went to suggested calling TMobile customer care where I spoke with a rep that thought they could order it for me but after trying for 20 mins had to give up because while they could add the service they had no way to order the device for me. The rep did find information that stated that only 700 stores are participating in the LineLink device rollout but there is no list of what those store are and no way to check store inventory. The rep was nice enough to offer to start calling every store in my area (Houston) but considering you can’t call to order, can’t order online, and buying it from a store amounts to a scavenger hunt I started having a bad feeling about TMobile’s commitment to this product.

    • VN

      Some one mentioned Straight Talk as one option and it’s not VoIP, check it out.

      • Charmed79

        Yes they do, it runs on verizon wireless, lets you plug in a home phone and has battery backup in it, runs $15 a month + tax for unl calls to US. For us here in NH it was $16.25 a month.

        • VN

          Can you add other services to it, like the international calling option that other Straight Talk plans have?

        • Charmed79

          They have an international plan for I think it was $30 a month

        • VN

          Yes it’s $30 and they have a $10 card too, but I don’t know if you can add that to the $15 plan. I’m gonna tell my friend to ask about it, he calls international and only has good coverage with Verizon. So, thanks a lot for the information. :)

    • Clifton K. Morris

      That sounds eerily like a John Whittington pain point problem. I thought they canned him years ago, but it looks like he’s still on staff. Somethings never change.

      The worst part though is that he’s likely get a bonus check for performing at that caliber.

    • TJ

      I switched me Ma from Vonage to Ooma. Kept her old number from Verizon land service all the way to Ooma. You buy the Ooma box up front. Pay local taxes every year and you have unlimited calls and voice mail on their website and on the Ooma box. More premium features cost more. (Extra phone number, visual voicemail and more)

      She pays $60/year for the taxes and has her number, she’s happy and saves so much more than all the rest of the services.

  • DDD
  • DDD

    “requirements for the LineLink include an 802.11n or better router” – does this mean that the device connects to your router wirelessly? That would be great, you could connect this to the base station for a multiple handset wireless phone system and you could use this without worrying about where (or if) you have phone jacks in your walls.

    • nutmac

      No, it connects via Ethernet, so WiFi router isn’t necessary at all.

    • Andrew Singleton

      they’re likely using “n” as a generation marker so that you dont try to use a super old crappy router. N doesn’t actually matter.

  • Westsylvania

    Let’s hope this new device can actually stay connected unlike the @home device that had to constantly be re-booted.

    • Phil

      I was thinking the same thing. The blue light would go out and you had to power cycle it. The funny thing about it is, when the service was no longer available to purchase, it actually worked better. I haven’t had to power cycle it since.

      • Westsylvania

        Maybe they stopped trying to “upgrade” then…

  • nutmac

    Questions.

    1. Can I migrate existing T-Mobile line to LineLink?
    2. Is LineLink eligible for stateside international talk promo? Where every lines on the account can make international calls for $5 (landline only) or $10/month (landline and mobile)?
    3. LineLink page states “Not intended for international use.” I assume that means LineLink only works from US? It can still make international calls (outside US, Mexico, and Canada)?

    • Rod

      1. No. can’t port a tmo number to tmo.
      2. Not sure about this one, most likely not though.
      3. If you’re connecting it straight to the Internet just in a foreign county, it works just like regular wifi calling on your mobile phone. If you put the sim card in a phone and connect to tmo/intl carrier ut charges by the minute regardless of where you are/ where you call

      • Andrew Singleton

        to pre and then back to port. ask manager to comp a dumby pre

    • Andrew

      1. Yes. Tell the rep in the store to call RSL and request conversion via T-Community Guidelines
      2. No. It is eligible for regular stateside international ($10 landline, $15 mobile in select countries.
      3.Yes correct. But technically since it requires a router….you could still use it internationally…very similar to using wifi calling in other countries to call the US…roaming charges could apply though.

  • DV

    Just want to share my experience about LineLink. I called Customer care this morning and inquire about the LineLink and if it’s possible to port my existing @home number to the new LineLink line, and she said yes, what I need to do is go to the store and add the LineLink to my account and assigned it with temporary number, once that has been done, call back customer service and ask them to cancel the @home line so that activation can port the @home number to the temporary LineLink Number. I did all of this and after hour on the phone talking to CS, Tech Rep, Activation and Retention, it end up that it is not possible to transfer the number as it is not from another provider. What a waste of time, now I have to go to the store and return this POS.

    • Port your Number

      Yes, that is correct, you cannot port your T-mobile existing number to another T-mobile number. However, a suggestion (only), activate your Link-land and then cancel your at home services. It is a new promo and they are still working out a few details…

      • DV

        If I cancel my @home line, there is a possibility that I will lose that number, which I don’t want. I may try porting the home phone to Google Voice, and they try to port it back, I am not sure if there is a waiting time for porting.

        • Andrew

          Hi there, I work for T-Mobile. It is possible to convert your @Home line to a Linelink. Go to the store and tell the rep to call RSL to request the conversion. The instructions are in the t-mobile community guidelines for linelink. :)

        • DV

          Thanks Andrew, I will try that tomorrow, Hopefully the Store reps knows about this. Can this be done only at the store, can I call RSL direct?

        • DV

          I went to the store today and have them call RSL, they cancel my @home line first then they requested to apply the @home number to the Line link line, they said it may take up to 24 hours, it has been 2 hours and the line has not been ported yet. They said if something goes wrong, they can reactivate the @home line. I’m hoping everything works out.

        • Port Your Number…

          If you get a moment, let us know the outcome, that is, if it is success…

        • BillSmitty

          Yes, please let us know if this works for you. I don’t want to lose my number, if I move to this new service. Thx!

        • DV

          Update:
          The phone number from my @home got ported to the linelink today, but the linellink shows that the sim card is not activated or have activation issue. I called customer service and was transferred to the 3rd tier tech support, he was pretty helpful. He did not see any issue on their side, so I asked if changing the sim to a new sim will solved the issue, he said we can try, so he put a note in my account and I went to the store to get the new sim for free. I replaced the sim in the linelink, then reboot, after a couple of minutes, I can hear the dial tone and tested outgoing and incoming calls. The changing of the number might have invalidated the SIM. In the end,looks like cancelling the old line and transferring the number works.

        • Bruce Belvin

          I’ve got T-Mobile@Home with 2 lines @ $10/ea . Will I be required to get 2 devices, or will one suffice?

    • Brandon

      you can likely change the sim card on the old @home phone line to the new homelink sim card. Then just change the plan to the homelink plan.

      • DV

        I actually asked about that, and they said it will not work since the service are different. I am tempted to try.

        • It works, that’s what I did.

        • DV

          so you used your @home sim to the LineLink?

        • Yes. Even the sim card from your cell phone works in it.

        • Steve

          Did you have to call to activate old @home sim on link-land plan?

          You said sim from cell phone works. What about the features associated with cell phone SIM card? Is there new link-land plan information when you signed into my.tmobile.com website? Can you check.

          The reason I’m asking, I just ported my vonage line to TMobile last month. I have international calling on all of my 4 TMobile lines. I would like to use the same SIM card (my old home vonage number) which I ported from vonage in link-land adapter.

          Would I be able to call international without having to go thru all the link-land activation/plan change etc.

    • Andrew Singleton

      they could have simply ported you to a $20 prepaid account and then back to postpaid for free. find a rep who knows what they’re doing

    • Just insert any of your existing SIM cards into to the new device, that’s it. There is a sim card in your old device too.

    • iCrap

      why not port to google voice? it’s been great for me. i use google voice for work, which i have a cell phone and a voip line, and then i use google voice as my personal number on two phones and two tablets. the tablets are wifi only so when i’m surfing at home i can leave my phone plugged in and still take care of call/texts

  • The device

    Just placed my order, now, waiting excitingly to try out the device (service) …

  • Mike

    Can you send and receive faxes ?

    • leo Z

      no, wont work with fax.

    • dcmtnbkr

      I can with my ooma

  • PCFan

    is it e-911 compliant? will it send me to my local dispatcher or to the chp dispatcher?

    • Clifton K. Morris

      Probably not. I’m sure there’s an E-911 Non-Compliance notice somewhere. Yet, T-Mobile will likely collect a E-911 fee.

      It’ll be one of those things where if you use it to call 9-1-1, you’ll be routed to the non-emergency police number in a nearby area. This happened to me once on T-Mobile when I had a break-in. When I was routed to the wrong PSAP, and they said they had to “transfer my call”, I just got the shotgun. “Make My Day Law” is still valid in my state.

      • W Smitty

        With the @home servive, it requires the owner to setup up an address or it will use the mailing address.

      • PCFan

        Can’t do that in CA. pretty much they have to point the gun at me before i am allowed to shoot. if i do it before, i will go to jail; can’t shoot them in the back either. well that sucks, i guess ill stick with frontier then

      • guest

        It is E911 compliant. Do your research before you talk out of your ass.

    • Mike

      I have had emergency service dispatched to my house with my @home service on multiple occasions, so in my case it works. TMO requires a physical address in the system associated with the service.

  • Mike

    I still have tmobile@home!

  • W Smitty

    We still have the @home service. Still works great.

    • Chilehead

      Can’t beat the $5 per mo. price either.

      • BillSmitty

        How’d you get $5/mo?

    • Still Works Great…

      Right on, Right on, I still have @home sevice and it still works great!

  • mjgraves

    I’d like to know how they can offer “HD-Quality” when it presents an analog RJ-11 line jack? Legacy network standards dictate that analog connections be pass-band constrained to 300 Hz- 3400 Hz. That’s traditional narrowband.

    • Jimmy James

      Is this true for the phone itself, or just the actual lines from your house to the box outside?

      • mjgraves

        It’s true of the phone itself. Telecom regulations state that an analog telephone filter out-of-band audio to eliminate the potential of hazard to the telco network. A telephone is only allowed to pass 300-3400 Hz over the wire, even if that wire is just from the telephone to an adapter like this one from T-Mobile.

        HDVoice, as exemplified in the AMR-WB codec that everyone uses over LTE, passed from 50 Hz to 7 KHz. This has been the exclusive domain of IP phones and video conference gear until recently.

  • Mike Nassour

    Nope, VOIP isn’t nearly as reliable as plain old cell service. Why doesn’t TMo come out with a product that competes with AT&T’s Wireless Home Phone service? $20/month for the adapter, plug in your regular land line phone and talk away over the cell network.

    • A product…

      Well stated and above all, great suggestion!!

    • TJ

      Traditional home phone services is dying, I wanted T-Mobile to do the same thing but then I thought to my self why would T-Mobile want to spend billions of dollars for thousands of miles of fiber to do that when wireless is possibly the future.

  • zaheer lak

    Good-Bye Time-Warner Home phone :-)

  • DV

    So the LineLink seems to be working fine, with the exception of the Caller ID, compared to @home, LineLink does not show the name of the caller, just the number. I called T-Mobile and they say that feature is not included and will cost an additional $3.99. Not good, compared to other VOIP service that have this feature included, also 3 way calling is not available. I may end up cancelling this service within the 14 day return window

    • BillSmitty

      Thanks for the update. No reason really to switch from my existing @home service then, if this is the case. Call quality may not be “HD quality”, but is more than fine for how I use the phone. Saves me from buying the new equipment and SIM, as well. Let us know what they say when you go to cancel, I’d bet they may throw something at you to get you to keep the service.

      • DV

        If you are just paying $10 or $5 for your @home service, there’s no reason to move to linelink. The only reason I moved to LineLink is because I changed my plan and basically paying for the @home as if it is an additional line, which cost $20.

        • Phil

          Yep, that would be my problem. I was actually tricked by Costco when upgrading before contracts were dropped, outside of Costco that is as they continued doing contracts even after. They said that I could use the @Home line for an upgrade to my cellphone, but they failed to mention that it was going to change my plan. Lost the unlimited and had to pay additional to get it back so now I’m paying more than the $10, $15 with the fees $17.17. Even with the caller ID, it would still be cheaper, though granted not by much. It would be nice to get rid of that router too as I’m not sure how much life it has left on it, blue led doesn’t even light anymore, and to not have two routers.

        • BillSmitty

          Thanks DV for all the info and advice. Yeah, Phil, only reason now to switch is if my router dies or just to get rid of the darn router. In that case, I probably wouldn’t end up sticking with TMO for this line and either go Magic Jack, Ooma, or Obi+GV for cheaper.

    • Update…

      Likewise, thank you for the update. I have the @homeServices and really enjoy the service.

    • DV

      I found out that if the number calling you is saved on the phones phonebook/addressbook, the name shows up, seems to be functioning the same way as cell phone which reads the name from your contacts.

    • Adam

      CNAM service is about half a cent per lookup, so unless you are receiving over 800 calls a month, T-Mobile is making a nice profit off the service. I think 911 is about a dollar a month.

  • a d00d

    This product doesn’t make any sense to this Gen-X’er. This is basically a VoIP box that takes a SIM. Why would I want this instead of better offerings from others that combine land and cellular lines so they all ring at the same time like Vonage or Project Fi or (I think?) even Verizon does?

    In other words, this is the opposite of a cellular box that gives you a landline (and, with the better ones, an ethernet jack for internet)–aka Tellular service. THAT makes sense, especially for older parents that are technophobes like my dad. But I think this VoIP box will go the way of that T-Mobile prepaid card they’re discontinuing.

    • Phil

      For me it’s perfect. I use the home phone as a cheap way to route junk calls. Anytime there is a place that asks for my phone number, I give them my home phone that way if they sell the number, the junk calls, scams, whatever it may be, go there. That thing rings all the time with all of that junk so it’s nice to have a place for it to go without it bugging my cell all the time. Fake number would be an idea, but some of it might be legit so better playing it safe.

      • Critic4U

        I would have to disagree on that only because there is a better service called google voice, I give ALL businesses that number it will ring on both my cell and tablet, if its a telemarketer I just select block caller and the next time they call they hear the “The number you have called has been disconnected or no longer in service. I literally get no phone calls from robo callers if its a number i don’t recognize or that google couldn’t locate who it belonged to then I just let it go to voicemail and check the message on google voice, service costs me nothing, however i do have a home phone for emergencies, but its through magic jack cant beat $35 a year and i can call anyone in Canada or USA no long distance charges nothing extra, if you want five years only $99, also if you want the robo calls to drop even more go onto your credit report and remove all the phone numbers on there

        • Phil

          And see, these are things that I didn’t know about in the past, Google Voice anyway, until I came here and read some of these. I had already typed that up, being this was at the top at the time, and then read the rest of what people was saying. I did know about Magic Jack, but reading past reviews, I haven’t given it a second look since you needed a dedicated computer. A lot has changed since then, obviously, but I still question customer service, is it good, bad, ok, in the US?

        • Critic4U

          I personally haven’t had an issue with Magic jacks customer service but i have only called them twice in the seven years of having them. However, both times i called I never had to ask for supervisor or raise my voice to them they took care of it quickly, but yeah you don’t need a computer anymore to run the device, i can even have it give me emails of the voicemail’s left on the magic jack phone number, but all in all a good service never had an issue, except back in the day had issues with faxing with the older magic jack but since getting the magic jack go, i haven’t had an issue

  • Critic4U

    I use magic jack for my VOIP service only costs me $35 a year or $99.95 for 5 years you even get your first year for free with a purchase of a Magic jack device and the device i use which is the Magic jack go only costs $39.95, only $10 bucks more that the T-Mobile device but if you look at it this way they give you a year of service free which would cost you $10 bucks a month so do the math for 1 year with T-Mobile $149.95 with Magic jack first year $4.95 you can even fax with the device or use it anywhere i can connect it to an Ethernet port, and a USB charger or laptop/desktop available. you would be stupid to pay 10 bucks a month for home phone service. and no i don’t work for them I just love the device is all I have had it since 2009

    • Critic4U

      forgot to mention all these add ons :) you can even port your number over

      Free Caller ID, Free Voicemail, Free Call Forwarding, Free Call Waiting, Free 411

    • Nearmsp

      How much does the international calling cost to Canada, and other countries?

      • Critic4U

        Its free to Canada, the international calling to other countries you can buy prepaid amounts of $5, $10, $20, and $40, you can also see this lists every country and cost >> http://www.magicjack.com/action/international?language=

      • Critic4U

        I would just goto their site, too news won’t let me post their direct Web page but it’s like prepaid for calling other countries but very reasonable price however Canada is free

  • Isaiah

    I have a landline in my apartment in case I need to call support or 911.

  • maanshu

    They finally brought back the $10 lines. I used to love these lines, you can take them anywhere in the world and call US. They are amazing.

  • anon

    Get Ooma. One time fee for the unit(150-200), but free calls for life They also have an app you can use for outbound calls

    • BillSmitty

      Technically not free, you also have to pay the monthly taxes/fees to have the line with Ooma. For me, it adds to about $4.30/month, still cheaper than TMo but they can change some of those fees at will. Long term it prob would still be cheaper after taking into account the Ooma equipment. I’m not sure if MagicJack does the same thing with the taxes/fees but would think so.

      • SteveD

        Interesting. We’ve had Ooma for years. After paying the setup costs and the buying the unit we haven’t paid a dime for it.
        Did they change something for the newer setups? Mine is still the old white unit.

        • BillSmitty

          They must have changed something then with their new Ooma hardware or the Feds came after them. If you look into their product website now it states you have to pay these fees and they have a fee calculator on their site for your area code. Nice that you don’t have to pay that. I may call just to confirm, but looks like things have changed.

        • taxandspend

          Original Ooma owners were grandfathered in to the absolutely zero fees. I’m one of those people. However I do subscribe to their plan which costs about $120/year and adds all kinds of goodies.

    • Fight for Freedom

      +1

      I have Ooma .. it’s great.. and for the cost of about two months of my CenturyLink service I get one year of service that includes sales call rejection.. blacklisting.. etc.. I would get as many as 4 sales calls a day on my old line.. as soon as I ported that number to Ooma that all stopped.

      Worth every penny for that alone.

      But yes.. if you are a newer Ooma users you do have to pay the regional and federal taxes.. but that’s OK.. it pays for infrastructure.. 911 services etc.. all good things.

  • Mike

    I work often from home and having a home line separate from my cell phone line is exactly what I want/need. I still have t-mo@home and use it daily. I may upgrade to get the better voice quality.

  • Lynn

    I got mine on Friday, and with a little help from customer service got it up and running. Voice quality is very good. The feature-set is lean, as noted below. The service seems like a great way to increase business for TMo, but to be really UnCarrier-ish, it needs to at least carry the feature-sets of the competition, such as call waiting, call forwarding, 3-way calling, call blocking and name based caller ID. To make it more top of the market, a web app for line/feature management would make it compelling. Right now it is just a very basic phone line. Also disappointing is that the CSR told me that there ARE some features available, but could not locate any documentation to support those features. John L, you can do better than this…Magenta Up, man.

    • DILAW IDDAHLA

      So, this has no caller ID and no call waiting? If not, then I wont get it. I am thinking about getting it for my parents, but they need those 2 features

      • Lynn

        The numbers show up, but the name associated with the number does not. As for call waiting, the CSR that helped me seemed to think that the some of the features would be available in the Parental Controls package, but really could NOT lay their hands on any documentation regarding the feature sets other than voicemail and number only caller ID. Hope this helps.

  • Marco

    wait till may 4th and it’ be free during a promo they will have

    • DILAW IDDAHLA

      How do you know? Today is May 3rd and we havent heard anything

      • Marco

        when i called to order it yesterday,cs told me it was free right now and then transfered me to a line link rep who said that the cs was wrong that the promo doesn’t start till the 4th and then got a supervisor to see if they could bypass it andthey said no that i have to honor it on that specific day the 4th, i believe it was the $20 sim card waived and as they also said the $29.99 . The rep is is giving me a call back tommorow

        • DILAW IDDAHLA

          I was told you can only get it from a store so T-Mobile though the phone camry process it. That’s what I was told. I have been with T-Mobile for over 11 years so I will give them a call tomorrow and see if I can get it for free. I hope so

        • Lynn

          I called my local store, and they did not have any, and so placed my order directly with TMo. One more example of how LITTLE information the folks answering phones really have to help us. I like the service, like I have said here, and think it could be a jewel in the TMo crown, but they need to up the support and feature-set.

        • BillSmitty

          So, is the promo live now, then? Still doesn’t make sense for me to switch from the @home service I have, since the new LL doesn’t have caller ID and call waiting. Stupid move TMO.

        • Marco

          yes i got mine.. all u pay is shipping wich i payed 24.99 for overnight , u can pay ground for 6.99 but yes the sim card charge and the price for the device is free. Not sure how long the promotion will last.

        • DILAW IDDAHLA

          I contacted T-Mo and they told me u r right. They are waiving the $29 equipment fee, but I have to purchase a SIM Kit ($20) and the monthly charge fee is $10/month.
          They don’t know much about the service or this promotion. When I asked when this promo will end, they couldn’t give me a date and they don’t know if it has call waiting or caller ID. Kind of crazy no caller ID. So the phone rings and it doesn’t show what number is calling?

  • Fight for Freedom

    So they’re bringing back the next version of Hotspot @Home! Awesome!

    Too bad I already bought Ooma.. otherwise I’d have considered this. I always liked Hotspot @Home and thought killing it was a stupid idea.

  • TMOGuy

    T-Mobile needs to become a regular ISP. I would leave Comcast in a heartbeat to switch.

    • midkay

      Seriously, this would be so awesome.

  • PiCASSiMO

    I’m surprised no one has mentioned ObiHai service on their OBI-100 and 200-series of boxes. I’ve got 3-setup in 3-different phones. $40 up-front investment for free and $0.00 per month. All you need is internet access.

    • BillSmitty

      They have…Obi with GV. You didn’t read all 187 Comments did you? :)

      • PiCASSiMO

        My “Obi” search was limited to the first loaded comment page… :)

        • DILAW IDDAHLA

          I just googled it and found out what it is. How is the call quality though on Obi? I read somewhere that some experienced a big drop in internet speed when the Obi device is connected to the router/modem and some even said if the Obi device is connected via Wifi, the signal it’s on experienced significant speed drop.
          I am thinking about getting it for my parents

  • Marco

    and by the way this device does have call waiting and caller id, after having it for a a few days i noticed the calller id coming thru and then i test callled it and a came thru so maby there is some unoticed features that do work

    • BillSmitty

      Interesting. Here’s what the Q&A says on TMO’s website about LineLink vs @Home…
      “LineLink utilizes T-Mobile’s new network technology which allows for
      better call quality and reliable service at an affordable price. @Home
      was a router AND VoIP adapter in one. LineLink is only a VoIP adapter
      and requires a separate internet router that is not provided. Plus,
      LineLink includes great Un-carrier benefits like unlimited calling from
      anywhere in the U.S. to anywhere in the U.S., Mexico, and Canada.”
      Also, there is no mention in the fine print about other options like caller id or call waiting, which @home does have, so… I may call this weekend and discuss to see what the rep says, hopefully I get one that knows what they are talking about.

    • Richard W. Museums

      *72 call forward works. *73. Still looking for busy no answer transfer.

  • McLeod

    I bought this in april and started the service in late may. it was supposed to be 10 dollars a month but instead it is 20. the service is a bit spotty as it needs a lot of band width it has to have its 2 up and 2 down or it drops half the call. the device is also a light weight and can have a echo like the old under-insulated phone lines did. the fact that im saving about $20/month I’ll suffer in hopes of a better device to rollout. tech support stated theres not anything showing for future upgrades

  • smitty674

    I loved my tmobile @ home service for many many years. Great product and very reliable. Just switched to LineLink. Its awful. Essentially not even usable. Dropped calls and it drops about ever 5th word during conversations. Reminds me of the walkie talkies I used as a kid. I have called support 3x over the past month and they just say that engineering will take a look at it but nothing ever happens. I would highly recommend looking at another product. They ruined their home service. :( Very sad. Pure JUNK.