T-Mobile Galaxy S7 and S7 edge bootloaders locked down, John Legere says T-Mo engineers talking to Samsung

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The Samsung Galaxy S7 and S7 edge have a lot of desirable features, like high-end Snapdragon 820 processors, 2560×1440 AMOLED displays, and 4GB of RAM. Now that the S7 and S7 edge are in users’ hands, though, one less than desirable feature has been discovered.

Members of the xda-developers forums have found that T-Mobile’s Galaxy S7 and S7 edge ship with locked up bootloaders. If a bootloader is locked, it can prevent owners from tinkering with their Android phones and doing things like rooting and flashing custom ROMs. Some past Android flagships on T-Mobile have come with unlockable bootloaders, but that’s not the case with the S7 and S7 edge.

Since the news of the S7 and S7 edge’s bootloaders came out, several people have asked T-Mobile CEO John Legere to allow them to tinker with their phones. John has replied to many of them, telling them that the S7 and S7 edge’s bootloaders are “under Samsung’s control,” but that T-Mobile engineers are asking Samsung for a solution to the issue that they can support.

If this is the first time that you’re hearing about things like bootloaders and custom ROMs with regard to smartphones, then this issue isn’t one to be too concerned about. It is a big deal to folks that like to tinker with their devices, though, as it severely limits how they can customize those devices. The good news is that John Legere has acknowledged the concerns of S7 and S7 edge owners that want to tinker with their new phones and has reached out to Samsung about a solution. Now we have to wait and see if something actually comes of those talks.

Thanks, Marc, Brian, and Jukil!

Source: xda-developers (1), (2)

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  • Faslane

    Something must be done. Period.anyxstick to T-Mobile because of in the past the unlocked bootloader and even switched from ATT because of this. I did and several other hundred XDA members. This is unacceptable. If it breaks pay services and voids warranty to root let it be the ow ers decision as it has been. The uncarrier isn’t looking so hot anymore and I WILL switch if this isn’t at least a use option to decide. This is like ATT crap and whybI left and I and many others will do the same. Let’s hope Sammy will listen to T-Mobile. T-Mobile REALLY needs them too. Unacceptable.

    • George

      T-Mobile doesn’t need anything from Samsung, don’t buy the phone and maybe Samsung will learn not to mess with techies.

      • Free the Bootloader

        Problem is, we are the minority.

        • MattPortland

          And a huge minority at that. It’s easy to get trapped in the XDA bubble and it seems like everyone cares about rooting, ROMs, Xposed, etc but that fact is, most people don’t care or even know.

        • Wezi427

          ^^this ^^

        • Prode

          you are 100% right. this was how I was for a very long time before I finally got it in my head that it is just a phone. my family matters more to me then my phone and dropped rooting as a whole.

      • Faslane

        Doubt it but the phone is awesome. Pay is very handy and VR is really cool for 99.00. Couldn’t be happier and don’t care if I can never root again. It’s overrated but nice for devs…..

    • Edgar Gonzalez

      Nobody told you to buy a samsung.

      • Faslane

        Correct. I chose to. I love it….my favorite phone to date. Thanks for playing.

    • donnybee

      I suppose you’re going to switch to the carrier that doesn’t have a locked S7? We’ll be interested to know how that goes..

      • Faslane

        no….never assume anything.

      • Faslane

        Nope. They’re all locked and I was never going to root whatsoever. I have many rooted devices already and want my S7_Edge stock for pay and VR use. Rooting is becoming very overrated anymore. I don’t care if I ever root a device again. Never assume anything. It’ll bite you in the ass every time.

      • Faslane

        I don’t require an unlocked device. Don’t care either way.

    • g2a5b0e

      You sound so entitled right now, it’s ridiculous. Which carrier are you going to switch to whose S7 has an unlocked bootloader? Good luck with Sprint if they’re not in the same situation this time around too. Chances are you’re going to have to deal with it like the other less than 1% who care about this. Cry us all a river please.

      • Jason Crumbley

        It’s not entitlement when you’ve paid almost 800 dollars for a product.

        • g2a5b0e

          I guess it’s a matter of opinion. I think Samsung is entitled (there goes that word again) to release their products in whatever state they see fit. If the above complainer doesn’t agree, I’m sure there are a wide array of other products that might fit his needs better.

      • Faslane

        Calm down Francis, no one’s crying and I personally don’t care. I’m simply saying that T-Mobile was the carrier to go to for unlocked bootloader devices for years and then to offer one locked is a bummer for many who bought it thinking it was also unlocked. I KNEW it wasn’t and still switched, I’m not rooting or romming it if it was unlocked because I want the Pay features to work.

        • g2a5b0e

          You say you personally don’t care, but your first sentence states that something must be done. Those two things clearly don’t correlate, but say whatever makes you feel good. By the way, who’s Francis?

        • Faslane

          Movie quote. Very fitting g here too. Later.

        • Faslane

          Lol….you’re far too serious. I’m not going to even try to explain something so simple. You should really relax a bit.

        • g2a5b0e

          Why are we still talking about this 3 weeks later? Perhaps it’s time for you to stop dwelling on it.

        • Faslane

          Because people keep bringing it up. Duh

        • Faslane

          Sorry. You’re young…YouTube it. “stripes” movie.

      • Faslane

        Not entitled at all and never have been. Hell I don’t even want root. You really misunderstood me every was possible. Sad.common sense is non existent these days. Bummer.

        • g2a5b0e

          I understand your comment just fine. Common sense as you call it has nothing to do with it.

        • Faslane

          False…entirely u true. It has EVERYTHING to do with it f you can co.prehend why.

  • gmo8492

    Sammy has been starting to become more of a walled garden just like Apple. It was only a few months ago that unofficial builds of Cyanogen mod became available for the S6. A lot of reverse engineering and cooperation between several devs made it happen, Samsung was asked to release the source code of the Exynos CPU, but they just completely ignored them. Now that this iteration of the S7 has a Snapdragon CPU which is open source, but the bootloader has become another roadblock. I don’t blame Tmo for this since they don’t request to have the bootloader to be locked unlike Verizon, but I’m happy that John has acknowledged this and hopefully Samsung will stop nonsense. They should really start listening to their customers for a change.

  • dontsh00tmesanta

    Idiots, returning a device due to a locked bootloader?

    Get a nexus problem solved

    • Ascertion

      You can say that, but fact all of the previous Samsung flagships on T-Mobile have all had their bootloaders unlocked. We’re not idiots to believing in T-Mobile/Samsung’s track record.

      • dontsh00tmesanta

        You are idiots for believing Samsung will continue

      • dontsh00tmesanta

        You are idiots

  • Shadowleo

    Guess me and my wife will be returning our phones also. Bought them in the house that we’d be able to root. Now that the option isn’t available we will be returning. Android is just better with root and I shouldn’t have to buy a nexus to achieve root ON A PHONE THAT I BOUGHT WITH MY OWN MONEY.

    • Ohh

      Yep, first world problem. Capitalism = money = I want what I paid for (and more). “I worked hard for my money DON’T SCREW WITH ME” mentality.

      • Shadowleo

        Yeah youre right to a point. It’s not that I want more I want what I paid for. Which is a phone without restrictions. Yes it is my money and yes I do work hard for it 50+ hours weekly in a plant. Alas though we have a person stuck in the matrix ladies and gentleman. Able to side with any big company as long as it doesn’t hinder him. Honestly he probably doesn’t even get the whole concept of root. So on that note I won’t waste another reply on a simple minded commoner with no real world value.

        Thank you come again

        • Ohh

          Sorry I don’t know your value. I also worked hard since I was 17 ( 12 hrs/ day, 6 days/week) now I’m 42 and I decided to retire with my family. I took vocation a few years ago to countries in Southeast Asia, I saw their life style and it hit me and made me decided to work more to save enough money to live there. Now I have invested a lot of my money in New York (where it was lived) and collect income from my investment monthly. I live care free for pass 3 years, I don’t have to side with any companies or anything. Maybe I just too relaxed to care about rules and regulations. My world just too simple, but I later live in my so called matrix world than your concept world.

        • John

          Your grammar is terrible.

        • William Burdess

          Who gives a shit

        • Robert Miller

          Given your response in another comment thread, I’m wondering if YOU have any real concept of “root”, it’s history, and what it allows you to develop or modify… Mr. Work in a Plant.

          I hate wasting time on commoners too (like yourself).

          ^^ See that? I trolled just like you did. Too bad people like you resort to that to ‘prove’ yourself better.. Hoping you’re under 20 years old so there’s hope it’s just your maturity not fully evolving as it should.

        • William Burdess

          Deleted

        • Robert Miller

          You’re* an* idiot buddy.

          Fixed it for you. At least write in decent English if you’re going to call someone an idiot.

          Idiot.

        • William Burdess

          Deleted

        • Robert Miller

          Whatever floats your boat nitwit. Have a nice day.

        • William Burdess

          Lol, you to bud, have a good day!

        • Robert Miller

          Indeed! Always having a good day, especially when people are a day late and a couple IQ points short of “reasonably” intelligent in their responses… Hilarious!

        • William Burdess

          Deleted

        • Robert Miller

          That’s twice now you’ve simply used my own words in a response… Wondering how correct I am that you’re mentally deficient. Oh well, you’re at least entertainment to laugh at.

  • hawkstwelve

    Thanks for doing this Alex. Nice to know even sites involving T-Mobile share one great quality: you both listen to those who come to you with an issue. Better than VZW/ATT would do.

    Hoping John and T-Mobile are not just doing PR and will actually follow through with a solution. Can’t wait to hear an update from them.

  • Brian Richards

    Yeah. He also said he’d work on unlocking fm radio chips. He likes throwing thus stuff out on Twitter to get credit. Let’s see if he follows through once it dies down.

  • Hal Fountain

    This should be a concern to everyone. Not just those who root and use custom roms. T-Mobile claims to be the Un Carrier, but if they allow Samsung to get away with keeping T-Mobile S7 and S7 Edge phones bootloader locked down then they will be no different than Verizon or AT&T. This is not just about rooting or installing custom roms. It’s about the freedom to do what you want with a device that you bought or are buying. T-Mobile via John Legere must step up and resolve this issue. They have probably already lost some customers because of this, and the ones that have stayed like me will never buy a locked down device again. That means no more pre-orders.
    T-Mobile will continue to sell phones to people like me, but they won’t sell me another Samsung device or any other with a locked down bootloader. Or maybe I’ll just buy a Nexus device next time.

    • RedWolfeXR

      If you have ever worked with Samsung closely (or been an employee) you would know that if Samsung decided to lock the bootloaders across the line they won’t even return T-mobile’s call. Globally T-mobile is a small customer, and Samsung is larger than most of its customers. IF they have an unlocked version somewhere maybe… Otherwise it won’t happen.

      Sprint tried playing games with Samsung (who provides a lot of their cellular base stations) and found out how much Samsung Cares. Sprint froze contracts and Samsung started winding down operations the next day.

      • chris9000

        First time hearing about this. If that’s true, that’s kind of crazy.

  • Kendrick Vargas

    The GS7 is the first phone I’ve been genuinely interested in in a long time, and I was excited to be with T-Mobile because it meant I was likely to have an unlockable bootloader. So I bought this thing, pre-ordered even. And this news hit me like a ton of bricks. I have made a point of not buying phones that couldn’t run CyanogenMod since the purchase of my HTC Magic (sapphire) some 6-7 years ago.

    I’m likely returning my GS7 at the end of the week if I don’t see a change in this status. It isn’t a threat, I don’t like idle threats. It’s just a restriction I don’t want to live with. The GS7 is a stunning device with exceptional hardware, but none of it interests me if I’m saddled with TouchWiz.

    • Jerry Rich

      Boo Hoo, so sad! Go buy yourself a parakeet, maybe that will cheer you up.

  • William Burdess

    I also had bought a GS7 edge, just to find that the bootloader is locked. I am in discuss, as myself with many others find that without root we have a very expensive paper weight. How dare Samsung or T-Mobile lock down the bootloader of a $800.00 device! I will be patiently waiting the out come of this

    • Ohh

      Wow, t-mobile suck . Sorry William and everyone that bought Samsung S7&S7 edge. Maybe it’s Samsung fault that they give consumers phone that can’t do anything. Maybe you can press the power button and see if it work. I think premium phone at least should work without rooting the phone. Wait…my gf GS7 edge work without rooting….is she lucky or what. Oh poor William, too bad that you can’t live without a rooted phone. Don’t go crazy ok. My point why people blame T-Mobile and threat to leave T-Mobile. Blame Samsung and stop buying Samsung phones instead of cancel T-Mobile service, there are ton of phones that can be rooted on T-Mobile.

      • William Burdess

        Deleted

    • Mike

      Why does Samsung blasted when other manufacturers do the same thing especially Apple who blocks jail breaking with each iOS update.

      • Shadowleo

        Apple is blasted also but apple has been locked down since the beginning. Samsung has not and on a few occasions has embraced the developer communities as they fixed a plethora of issues within their ecosystem of devices.

  • Shadowleo

    For the people commenting like this should be no big deal and we shouldn’t be upset. Let me ask you this. Let’s say you bought a car and tried to put new tires and rims on it. Only to find out the manufacturer installed locks that only they can remove meaning your stuck with them. Would you be A: upset or B: okay with it because it works? You’d probably be upset because you spent your money and can’t do what you want to something you own.

    • kgraham182

      I wanted mind, I only ride factory so the police don’t be harassing me.

      • Shadowleo

        That mentality is part of the problem. You don’t mind so everyone else should just be okay with it and that’s not right. It’s yours so you should have the ability to add what you want. If you don’t want to that’s fine but you should be able to

      • Adam

        OEM tires are cop killers. I’m pretty sure office Nathan Daniel Taylor would be alive today if the driver that hit him Saturday had a decent set of aftermarket tires.

    • Eric

      I don’t agree with this analogy. This is much more like encrypted and locked ECU’s on cars these days which is exactly what they do. I’m not saying I agree with either practice.

  • riverhorse

    The amount of misdirected n ill informed vitriol is astounding…surprising in spite of the usual daily.
    If I tried that with my local club: “I’m returning this cocktail because this year’s Grey Goose Vodka sucks. And cancel my membership!”
    Joey Four Fingers would respond,”Here’s your money back… plus a complimentary bottle of Goose. Put it where the sun don’t shine…Go on, I’ll give you a few moments. Ready? Now you and the geese get the flock outta here.
    And if I ever see yous around here again, Vito here will breaka your knees!”

    • Shadowleo

      Good thing this isn’t a bar and your goose doesn’t cost 700 or 800. If it did you’d have a valid reason to complain

      • Robert Miller

        True, but it’s a bad thing for ‘modders’ to assume that the bootloader is unlocked in the first place on any device, and then complaining about it in droves to T-Mobile and Samsung.. XDA is such an active community, it would only take a few ‘modders’ to determine it was locked and notify the countless others so they could avoid the purchase. Modders need to stop being 0-day adopters of new devices.

        Good thing Grey Goose is a product people can expect to be similar between bottles. Technology is not.

        • Shadowleo

          Fact is all previous Samsung devices have had unlocked bootloaders. This one should be no different

        • Robert Miller

          Not true.. Carriers have locked bootloaders in the past on Samsung S and Note devices. They’re all different. “All” isn’t a word that should be used if you don’t know what you’re talking about.

        • Shadowleo

          Okay since you’re playing semantics, all previous t-mobile Samsung devices have sported unlocked bootloaders and majority of all other t-mobile devices have either had an unlocked bootloader or a way to unlock it

        • Robert Miller

          Seriously? S6 on T-Mobile, OTA update. Locked Bootloader. I won’t even bother bringing more to the table.. Just threw your “ALL” under the bus again. Congrats.

        • Shadowleo

          You didn’t throw anything under the bus. You merely proved my point. When the phone was released it was released with an unlocked bootloader. An OTA update is what locked it down which was after the fact. Thanks for proving my point that all previous t-mobile Samsung products have had unlocked bootloaders.

        • Robert Miller

          Have had is different than “IS”. Congrats on being the derp of the day. Your point is irrelevant.. stop assuming you’re going to be handed keys to the devices you buy. Watch XDA. Easy enough.

          … actually just trolling a troll at this point.. kind of entertaining.. Slow day here at work. =)

        • Shadowleo

          Takes a derp to know a derp. Are you having fun cause I am?

        • Robert Miller

          This is hilarious! Go return your S7 after doing some more griping about it. Maybe there are a few other intelligent people like myself that are as bored as I am and willing to kill time telling you you’re dumb. Have a day. =p

        • Shadowleo

          But you aren’t really telling my anything. You’re making yourself look that way

        • Robert Miller

          I don’t need to ‘tell’ you anything. I’m here to troll the trollers. You think you’re special and putting others down for being ‘commoners’ ((much like you are to anyone who works with tech like I do 10-12 hours a day, not a ‘plant’…)) and using words like ‘all’ devices when speaking of certain technology or facets of it, make yourself look dumb and immature on your own. I’m just here to spell it out for you.

          You’re dumb. Go check out XDA before deciding to spend money on what you ‘think’ you’re entitled too. Mature a little. Life is great. Even better when you aren’t a prick that believes you are the Almighty of tech and entitled to rant on and down to others for no reason other than your own ignorance.

        • Shadowleo

          You’re doing a mighty fine job there buddy. Keep up the great work. I’m enjoying this. Sounds like I hit a soft spot. Keep them coming

        • Robert Miller

          Lol, nice retort with the typical “Oh crap, that’s all true!” response a child makes when they’ve lost an argument.. I was borderline surprised you didn’t say, “I know you are but what am I?” instead.

          No soft spots here dude, other than putting losers like yourself in their place. Shouldn’t you be canceling service with T-Mo by now? Doing big-boy things Mommy will be proud of? You really are laughable man, and I mean that with all sincerity. =)

        • Shadowleo

          My fault for thinking that since we were speaking of t-mobile I could just use “all” instead of having to dumb it down.

        • Aaron Davis

          “Carriers have locked bootloaders in the past on Samsung S and Note devices”

          The difference here is that Samsung has locked the bootloader despite t-mobile’s wishes. (assuming Legere isn’t just lying).

          It’s one thing when a carrier (usually Verizon) requests a locked bootloader, it’s another thing when a OEM forces it on all carriers.

      • riverhorse

        1. Samsung doesn’t even make the top Model nowadays.
        2. At the very least / citing just one past example- Knox would cause me to wait and see.

        IF I persist in spending $7-800 on the S7 to be among the first to try it, is because I’m a big boy willing to risk the consequences(or in a desperate bind… say on the smallest S6 variant with no empty storage left AND cannot do without Samsung Pay) .
        And whining so vociferously, w/o decorum, would only make me look bad.
        Folks would rightly wonder why… if I needed the money that bad… many phones require dev workarounds / what cave have I been living in.

        And for the Icing on the cake I will Lambast the carrier & its CEO, threatening to switch to a competitor with worse & costlier plans?

        The even scarier part is that – after doing all that – I might be voting in the next elections.

        • Shadowleo

          I never threatened to switch you’re speaking of someone else. I just said we’d return our phones. Besides that’s the point of being anonymous I could just be doing this back and forth for shits and giggles which I am.

  • mingkee

    I think I can keep rooted G4 and V10 forever.
    There’s no more phone I can choose.

  • enigmaco

    He should talk to them about getting the damn 6.0 update for the S6. At&T and Sprint pusehd it out already and they’re still in the development phase.

    • TatDude806

      Don’t forget the Note 5… We should have had it a while back seeing it was a flagship device…

  • John

    If you are willing to help you can do so by spreading the word and spreading the voice. All we want is a way to unlock the bootloader, it doesn’t need to come unlocked out of the box, it does not need to continue to have a warranty after the fact, just giv e us the option! SPREAD THE WORD @JohnLegere @SamsungMobileUS #freethes7edge #bootloadergate #UnleashTheSnapdragon

  • Jason Crumbley

    I’m hoping this gets resolved in a positive way. When I saw the S7 Edge came with a Snapdragon processor, I was happy because that usually means a phone will be developer/aftermarket friendly. Samsung’s Exynos versions are usually the ones locked down. Unfortunately, this time, it’s the opposite. The only version locked down is the Snapdragon.

  • Chipworkz

    I am one that will be returning my S7 Edge tomorrow if no new information about the bootloader being unlocked comes by then. All previous Samsung devices I have owned on T-Mobile have been unlocked, this was my 6th Samsung phone. Not everyone wants to root or use a custom rom but those of us that do, realize that we can make the phone better in so many ways then how it is shipped. My Note5 will most likely be my last Samsung phone as I am sure locked bootloaders will be seen moving forward with Samsung. I was planning on getting the Note 6 when it was released so Samsung just lost two sales from me. I am disappointed in T-Mobile and getting tired of hearing about the Un-carrier movement. They are in business to make profits which I understand but they are becoming more and more like the other major carriers every day. They are still my best option at this point but if bootloaders being locked on their service becomes the norm, then I may as well move back to Verizon at that point. I had two Grandfathered Unlimited Data plans on Verizon that I left to move to T-Mobile strictly because of there presidence for having unlocked devices. I would be very surprised if John Legere and T-Mobile are really doing anything about this. It is all about marketing, PR, and trying to turn the story around and look like they are the good guys here. They have every right to do as they please and take the company in whatever direction they want. The S7 having a locked bootloader is a change in presidence and a change that effects the very reason many people such as myself choose their service in the first place. I truly hope this is not a sign of what is to come with T-Mobile.

    • Loco Mole

      Will you get hit by the restocking fee?

      • Chipworkz

        I ordered my phone online so no there is no restocking fee.

        • Ray

          Online as in tmo’s website? Are you sure? I was charged a restocking fee even though I ordered it online.

        • Chipworkz

          Yes through T-Mobiles website. From the T-Mobile Rep.

          “Hey great question. Since you did not purchase the phone in store, there is no restocking fee charged what so ever. The restocking fee only applies to purchases made in a retail location since they physically have to restock the inventory. With ship-to orders we don’t ever charge a fee for a return.

          It really does seem like an incredible phone and I hope we get news about a resolution soon.”

        • Ray

          I spoke with two different representatives. One on the phone and one on live chat. Both told me there’s a restocking fee… Oh well.

        • gmo8492

          My cousin bought his first S6 at a T-Mobile store, but it had a small defect on the bottom. We argued with the manager for about 5 minutes and had the restocking fee waived.

        • Loco Mole

          I read the return policy page and I must have missed the blurb that says online ordering means no restocking fee. Mind sharing the link?

          Do you know if that’s the same case for ordering by phone?

        • Chipworkz

          I will find out today for sure as I am making the call to return it today. I chatted with a T-Mobile rep and he is the one that looked up my account and told me there would be no restocking fee. He only mentioned “Online” but said that when ordering it in the store, the fee is there because they have to restock their physical inventory.

        • Chipworkz

          I just confirmed, got my return label and their will be no restocking fee.

        • Chipworkz

          Based on what the two reps told me, ordering over the phone should be the same. They said only ordering in a store gets charged the return fee. Phones shipped from the warehouse directly to the customer does not have any return fee.

    • Drewski

      It’s not T-Mobiles fault though. It’s the manufacturer doing that one to T-Mobile there. Why do you think T-Mobile is doing whatever they can to get the S7/S7 edge phones unlocked? They are in the process with having conversations with Samsung about seeing to having the S7/S7edge phones unlocked with T-Mobile services(due to people feeling the need to do customer swap within their own cell devices).

  • Mark Heriford

    What about Unlocking the FM Chip in the S7 as well?

  • peharri

    Good to hear Legere actually on the side of open phones – not many phone companies would care (and certain companies would be very much against…)

    • guest

      Do you think he didn’t know about it? And that T-Mobile didn’t test the phones?

  • Apple

    Well Well Well….Sounds like you Sambum people should of gotten iPhone!

    #iPhoneUserDontHaveToRoot
    #iPhoneComeReadytoUse
    #WhereMyMarshmallow
    #iPhone4EveryKing

    • pseudoswede

      #iPhoneUsersHaveToJailbreak
      #AndroidPhonesAreReadyToUse
      #LollipopIsFine
      #Wut?

      • donnybee

        Have to jailbreak? I don’t know a single iPhone owner that jailbreaks anymore. Our phones are enjoyable out of the box. I’d rather not spend $700+ on a device that I then have to go home and hack.

        But that’s my preference.

        • pseudoswede

          I don’t have to root my S7, either. It works out of the box very well.

        • Spanky

          Agreed 100%. I’ve been an Android user since G1 and got tired of having to root/ROM my phones just to get timely, albeit homebrewed, software updates. I switched to the iPhone 6 when it came out and never looked back. If I ever consider going back to Android, which may happen if Apple really does get rid of the headphone jack, the only device I’d consider would be a Nexus. I’ll never buy another skinned, carrier-branded device again.

      • Apple

        Dude it like 2016. Who in hell Jailbreak?
        #TryAgain
        #ShouldOfGotteniPhone

        • 5_ever

          If you really think Apple has superior anything, LOL.

        • Spanky

          If you really think Android has superior anything, LOL
          See how that works?

  • resource

    And still no 6.0 on the S6…
    With N already in beta, there’s no way the S7 gets N before 2017.
    Hoping for 2016 Nexus at I/O or I’ll have to break down and get a 5X.

    • JMccovery

      Your S6 should get Marshmallow sometime this month or next, be patient for just a bit longer.

  • Robert Miller

    Not wound up at all… obviously you aren’t reading the posts.. I’m bored, at work, trolling trolls… Can you read alright? No one is down my throat buddy, and you should stop referring to things you like down your throat to yourself.

    Not making anything up (please define what I’m making up, since you’re the expert, thanks)… And the “oh crap, that’s all true” in quotes is intended as a metaphor for your lack of argument to your own stupidity.. or even simple denial for being guilty of it.

    Are you really that clueless?

    • Richard Bascom

      YOU are crass, clueless and an obvious jerk. There is no No need to insult anyone because they feel a need to share their feelings about something that effected them. You seem to get enjoyment out of putting people down – probably because you feel it makes you look bigger or better. Your insulting comments really just reveals more about who you are as a person – someone I personally am glad I don’t know and hopefully will never meet.

      • Robert Miller

        Thanks for your opinion. Let me help you understand your own ignorance: Shadowleo INSTIGATED the very items you describe in your ENTIRE post. I retorted (this, by definition, is AFTER his initial “clueless and obvious jerk” comments) with FACTS and put HIM down.. you understand? If someone was being verbally abused in the street for no good reason, and you had the freedom and right to tell the person degrading others to go be an idiot in his own home, would you not? And no, because Shadowleo BOUGHT a device he did NOT do RESEARCH on does NOT give him the RIGHT to take it out on others, like username “Ohh”. You are as clueless and ignorant as Shadowleo, and I would never want to meet you either. Have a nice day.

        • Shadowleo

          But you didn’t put me down you just made yourself look dumber

        • Robert Miller

          Sorry, if you really believe that, then I can’t help you. Can’t fix stupid. You troll “ok”, but you could at least make sense from time to time. Pro tip: If you troll, you need to be smarter than those you’re trolling. Otherwise, you just make yourself look, as you put it, dumb, for lame and irrelevant, non-grounded responses like yours. Nice try though.

  • Richard Bascom

    I left ATT and came to TMOBILE after ATT locked the S4 – I have been with TMOBILE ever since and have purchased every flagship phone Samsung/Tmobile have released ever since. A big fan of the Galaxy Series and a Platinum account at SAMSUNG because of all the Samsung products I own. Never again if things stay the way the are. I enjoy having the freedom of an unlocked bootloader. It is my phone – I understand I waive warrenty rights when I root the phone – I know Samsung Pay won’t work – I DON”T CARE. it is more important to me to have the freedom of choice than for any of the things they might say are the reasons behind having a locked bootloader. I hope TMobile and Samsung work it out and provide a way for those who want to knowingly break their warrenty to be able to do root, flash roms or whatever IF they want to.

  • Robert Miller

    Lol, probably the first thing you’ve actually said that makes sense and is absolute in truth. You HAVE been played buddy, and thank YOU for playing. T-Mobile awaits their ignorant troll customers (that’s you) to return their locked devices during most hours of the day.. Too bad they have to deal with your ignorance.. But hey, that’s life!

  • Ascertion

    Samsung thinks they’re Apple, but Android is supposed to be an open OS. By locking it down, you’re removing the freedom that Android has to offer. My S7 will likely be returned if T-Mobile can’t get an unlock. I don’t mind it voiding warranty, but I do mind not having the choice.

    • JMccovery

      This is the one thing that gets me; If I wanted to purchase a device that was locked down and all, why in the world would I buy something other than an iPhone?

      The thing that draws me to Android is the ability to possibly keep a phone running the latest version when the manufacturer decides to say “buy a new phone, or f off”.

      I hope Samsung decides to change their mind, and doesn’t do this with the Note 6.

      • carlos serrano

        Why don’t you buy the nexus 6p

        • JMccovery

          Don’t like the look of the 5X or 6P personally.

  • Pak T

    Kind of disappointing. I was thinking of FINALLY updating my phone. I am still using an old S2 that is rooted & running a custom ROM. Best part is I got rid of all the stupid Samsung and T-Mobile bloatware. But that phone is obviously pretty outdated now and its performance is getting pretty bad. While I wouldn’t put a custom ROM on a brand new S7, I would want to Root it to allow better customization with Tasker (a great app) to do things like being able to enable or disable GPS automatically and stuff like that which usually a non-rooted phone won’t allow (and for good reasons actually, but I choose to override those reasons). I suppose I could get an S6 instead. Still light years ahead of my old S2. :)

    • Fuuuuuuuuu

      You’re running a five year old phone? How’s life back in 2011?

      • Pak T

        Ya a bit slow compared to newer phones, but my point being that the reason I can still use this phone is because of the ability to root and load custom ROMs. I can run higher Android versions on my S2 than T-Mobile has updated for many of their current models. With the boot loader locked out on the S7 models, it makes those models’ useful life much shorter for many of us who have a bit of fun with custom ROMs.

  • Robert Miller

    I’m not the one with a plan to go complain to T-Mobile about your own mistakes… and for the 4th time, I told you.. I’m bored at work, and enjoy trolling trolls. Good look with “upstanding”.

    • Shadowleo

      Same here trolling trolls trolling other trolls the circle of life continues. No complaining to t-mobile just politely returning my device that I paid for and should have the option to root if I so please. You really don’t have to understand that.

  • Omar Boyer

    eh i had rooted phones before yes they great but so far im enjoying my S7 got rid of my lg g stylo .. So far so good no need to root i deff wont be getting rid of it anytime sooon…

  • Bryck

    That’s one of the many reasons why I’m done with Samsung.

  • Bill

    I think t-mobile milked my money for my s7 purchase

  • Mike

    Wow, sounds like a lot of people are getting their blood pressure up of a silly thing. If you don’t like the phone send it back and stop bitching. Some folks have to be the first on their block to have the newest technology and then are disappointed when the phones are reviewed by outside sources. This is a clear example of that.

    • Paul

      Not entirely so. For those who purchased a phone outright they own the phone, and telling them to be able to rooted or even unlock it for other carriers is a terrible practice. There’s no credible reason to maintain a locked bootloader, with no ability to unlock it.

      Some of us, such as myself, are disappointed in Samsung for trying to completely lock us out of our phone after we’ve already purchased it. This isn’t a very good practice and could lead many of us to switch our loyalty to other devices.

      • Prode

        like John said this, this is Samsung not T-mobile. They did it because of knox I am sure. If you don’t like change to HTC or LG. There are other options.

        • Paul

          Because T-Mobile allows you to bring devices from other carriers it is within their interest that Samsung allow the bootloader to be unlocked.

          I agree, this is most likely because of the whole Knox software. Ironically, want any of my Samsung devices are rooted I immediately remove the Knox feature. Most of us on rooted Samsung do this.

          HTC doesn’t make a large device, like Samsung Note series, and LG has horrendous software as well as not releasing devices of a large screen size.

          By being quiet the device makers don’t hear us. I speaking up and complaining they may actually change their ways. Case in point, the micro SD card that Samsung left out on their last models, and have included in this series unlikely in the next note device.

        • Prode

          It is BS but the ppl that care are less then 5%. This is why as a whole Samsung most likley cares less. Only reason for a unlocked bootloader is for root.

        • Paul

          And??? Rooting allows me to uninstall the bloatware, amongst other things that improve my phone. So no, it’s not BS.

          Again, letting them know we, as consumers, are not happy can spark change. You don’t hance to agree, but that doesn’t change that it’s a fact.

        • Prode

          me saying BS is because it is BS that Samsung locks it.

        • Paul

          Totally misunderstood that part, my bad.

        • Philz

          Look up “Package Disabler Pro (Samsumg)”
          The App provides everything you seek no root needed keeping Samsung Pay function in tact.

        • ummduh

          If you think that is the only reason people ever root you’d be quite mistaken.

        • philz

          Really i didnt know that lol .I’ve been xda smartphine geek since HP IPAQ 6315 days building a few Roms & mods for Palm , WM , blackberry & Android smartphones
          Pauls post pointed to basics root tweaks….not unlocked bootloader & PDP App will get it done for him.

        • ummduh

          guess you missed the “amongst other things” in his post.

        • wh-wh-what?

          “LG……not releasing devices of a large screen size”

          Ummmmmmm
          – LG V10

        • Paul

          And it’s not their premier/flagship device. I have a Note5, the V10 isn’t on the same shelf.

          I should have clarified that I prefer the higher end phones, and not the mid-range.

        • wh-wh-what?

          Just out of curiosity, in your opinion, what makes a higher end phone? When I search “higher end phone LG”, the V10 shows up in the search

    • Omar Boyer

      Agree they dont like it
      send it back or get a new one
      n stop it with the bitching. Lots of other phones out there.

      • Paul

        If customers don’t complain then device makers don’t change. If you don’t like something you should speak up about it. Or you can just sit silently while everybody does things you don’t like.

        • Pat

          Returning the phone is not sitting silently, it speaks volumes and is even more of a threat. Keep the phone just means that you’ll accept what’s offered because they’ve made their sale. If the phone doesn’t sell then it’s a failure and the reasons for lack of sales becomes apparent quickly enough.

    • Salty McNacl

      Why shouldn’t U.S. customers be annoyed that they got a neutered version of the device when the rest of the world didn’t?

  • Paul

    Glad to see that T-Mobile is helping the purchasers with this terrible practice. Hopefully this won’t be an issue with the next Note phone in the series.

  • Bryck

    If you lease the phone I can understand the policy, but if you buy the phone out right you should be able to do whatever you want with it. The bootloader should be unblocked by default. I mean it’s your phone, Samsung shouldn’t have any saying. I don’t blame T-Mobile. I don’t think they could’ve done anything except not sell the phone.

  • hawkstwelve

    Everyone reading these comments who cares about all future releases of Samsung devices on TMO should sign this petition. If we can pull this off, and have John find a way to unlock the bootloader, we will be able to point to this for all future Samsung devices that come with a locked bootloader on TMO.

    https://www.change.org/p/samsung-unlock-boot-loaders-s7-s7-edge

    Please sign that petition and help us out. Thanks!

  • Here’s the reason why I left Android when Alltel shut down in September 2013.

  • 5_ever

    A power user wouldn’t be using Samsung in the first place

    • True they’d be using LG, the only major manufacturer left still offering phones with a complete feature set.

      • illstplaya .

        You forgot about Sony

        • guest

          No removable batteries with Sony. As far as I know.

        • illstplaya .

          That’s true but it has everything else which would be good enough for most people. A lot of people (not all) don’t even keep their phones long enough for the battery to become so bad that it has to be replaced anyway.

        • I replace my batteries about once a year. Very few people are willing to buy a new phone every year (I’m still using my >3 year old Galaxy S4)

      • 5_ever

        Like me. I have the LG V10 and I snagged it when there was the promotion with a free 200gb MicroSD and battery/charger. I want to check out the G6 when it comes out.

    • Smokey the bear

      that’s like, your opinion, man…

      • 5_ever

        No, it’s not. It’s fact, man…

  • Prode

    Samsung did this most likely because if you trip knox Samsung pay doesnt work anymore and we know they want you to use that.

    • neural_physics

      This is a good point. I am wondering if I would rather have Root or Samsung Pay. Honestly, I’m leaning towards Samsung Pay… But I really love to root too though…

  • Don’t believe Legere here, I strongly suspect that the bootloaders are locked because T-Mobile demanded that they be locked. Carriers hate unlocked bootloaders because having an unlocked bootloader allows users to update their phones after they have been abandoned by the carriers.

    • Because John Legere is always lying to us? SMH.

    • dtam

      because it really matters to him that much?

      • Of course it does, smartphones are very high profit items for the carriers, if they can increase the number of people who buy a new phone to get new features in new versions of Android it will directly benefit their bottom line.

        • dtam

          where are you seeing the numbers to call them high profit items? I’m sure they are making a ton of profit doing a BOGO right now. tmo makes money off of subscriptions, selling phones makes their profit look worse since most of them are either lease or EIP (which they have to purchase the phones first)

        • They sell you two GS7s for $1340 they probably paid $600 total for. Later they send you $670 via a pre-paid gift card so they are out a total of $1270 and are still making $70 profit. And they get a new activation out of the deal.

        • dtam

          I would like to see where you’re getting your $300 per phone from.

        • miles

          it is actually true, i once worked for att, and the gross profit off of a galaxy phone is in the range of 3 to 400, depending on the phone, but dtam is more correct, as far as plans go when i was selling you would ring up a 10gb plan for att and your gross profit over the life of the contract was 800, for the base plan alone, then pile on all the insurance gp from the accessories (which is where the reps really make a lot of money) my biggest gp sale was a 10 line family new activation and it was up over 7k in gp for att. thats with contracts, cases, samsung phones gs3 to be exact, and screen protectors across the lot.

  • AnthonyRyan89

    It’s not that serious for people to say they will cancel their service it’s a pretty dumb reason. Yes I know people saying that will give him pressure to get it done. Buy still it’s ridiculous people would go to that type of extreme.

    • Kendrick Vargas

      Believe it or not, there are people weighing the option of coverage vs. device customizability. Where I live I don’t have to make that decision because my coverage is as decent as my other options, but I have friends in places where Verizon or AT&T coverage is far better. So without the draw of an open device, I could totally see there being plenty of people that find no reason to stay with T-Mobile.

      However I agree that for a great many people, this is just bluster. Personally I’d rather just return the device (which increasingly seems like will be my choice) and let Samsung deal with the write-off than be saddled with TouchWiz for my foreseeable future.

      • AnthonyRyan89

        I see where your coming from and others are… But not even try to wait it out until to bootloader’s get unlocked I know there is a time frame the 14 days to return the device. And maybe you should of waited for the reviews to come out before purchasing the S7 and or S7E.

        • Kendrick Vargas

          For me the purchase was balanced on the Netflix discount, it (would have) saved me $120 on the price, and presuming I could get $70 or so back on the VR glasses… I was looking at just under $500 for a flagship w/ a snapdragon 820… which is totally reasonable to me. The BOGO deal isn’t something I could’ve made use of (not gonna activate a new line).

          I was willing to wait a couple of weeks for root, and spend a month or two building and contributing on CM… but even if Samsung relents, the entire process will take a few months from the point where Samsung makes an unlockable release for T-Mobile, which itself would likely be an additional few months away.

          If there’s a CM release, it won’t be for 3-6 months. In that time we’ll be in some newer revision of the hardware with hardware bug fixes/tweaks. And when CM comes out I’m sure it’ll coincide with some US Independence Day sale, or maybe I’ll catch a sale when the iPhone 7 is announced/released. Until then, I may just go with a no-headache option like the Nexus 6P. It’s been a while since I had an AOSP compatible phone that “just worked” :-)

  • Loco Mole
  • Apple

    I’m going to canceled my services immediately and file complaint with the better business bureau. I’m also going write a hand written letter voicing my outrage and concern on this national tragedy.

    #RootingPhonesMatterToSmallMinority
    #NextTimeGetiPhone

  • guest

    What do they call people that buy just released products? I don’t remember the term.

    • Fuuuuuuuuu

      Beta Testers. Early Adopters. Guinea Pigs. Fools. Impatient.

  • Just go and stop bitching

    Geez. How stupid can you be. You buy an 800$ luxury phone that had a locked bootlegger and then say your going to leave TMO. I say go for it. You’ll be stuck with a Lux phone that’s locked to TMO and then you have to go with a very expensive Att service and probably have to buy a new att phone since the shiny new TMO phone can’t be unlocked to another carrier. If you haven’t paid for the phone fully you’ll be ponying up before you leave TMO. Talk about a double screw job. For those that are threating to leave TMO before seeing if there is a solution – just do it and stop bitching.

    • Spanky

      1. AT&T’s current pricing is actually quite competitive.
      2. If a phone is paid in full, it can be unlocked. There are also third party services that will unlock your phone for a fee.
      3. The phone can be returned to T-Mobile, as long as it’s within the return period.

    • bob

      Why you mad?

    • Jeremy M

      You literally have no idea what you’re talking about. It’s bootLOADER and has nothing to do with unlocking your phone to work with another carrier. Ugh.

  • Jimmy James

    I’m assuming most are leasing to own. If you have ever leased a car, apartment, etc., you know you can’t just do whatever you want to it, unless you pay a penalty when turning in the lease or leaving your apartment. Based on my Jump! financing contract, T-Mobile still owns the phone. If you’ve bought it in full, then this is an entirely different story.

    • Plow Rox

      WoW Mr JJ Whip them users! Here is a clue for you the % of devices that fail due to rooting is so small they not only don’t report it they do not care! I’ve rooted every device whilst still paying for it with T-Mobile and in the case of the Galaxy S1 sent back 6 of them before getting a working device! (Blame samsung for a lousy product and build quality) All of them rooted when sent back & with a custom rom on them too! Nobody said a word. And since were on the subject of who owns what and when, please show where it says that you cannot do anything until it is paid off! Even on a lease you can paint your apartment, or change the settings on your phone. Glad your not in charge there MR JJ.

    • Chazz Matthews

      I pay in full for my phones. It’s MY phone — not the carrier, not the manufacturer. I won’t buy a phone I can’t unlock the bootloader and root.

      Currently I have three Moto XT1225 — the 5.2″ version of the Moto Nexus 6. Running them on AT&T, imported them from other countries. Snadragon 805, 5.2″ 1440p, 3GB RAM, 64GB internal storage, turbo charging, Qi wireless charging, LTE bands 2, 3, 4, 5, 7, 17.

      Before that, various Nexus phones, and other LG phones — but all I could root and all I paid for in full.

      • Jimmy James

        You are probably the 1-5%. Most lease to own.

  • mich

    LOL…..Samsung thinks it’s Apple, if I want security….I would’ve purchased an iPhone.

  • Salty McNacl

    The biggest issue with this is that international S7s are bootloader unlocked. I’m not sure why U.S. customers get shafted, but T-Mobile set a precedent of unlocked bootloaders up until this point. There’s no argument that can be made for security of proprietary functions when this lock is only applied on U.S. devices. Even Canada got unlocked S7s.

    If you don’t think this is a problem then jog on, fool. We do.

    • Chazz Matthews

      Interesting. I had a friend on T-mobile just order an international S7.

  • MIne’s gone back. I own it not Samsung. Unlock it and I’ll come back.

    • Chazz Matthews

      Exactly. I won’t own a phone I can’t unlock the bootloader and root. I pay in full for my phones. It’s MY phone — not the carrier, not the manufacturer.

      • ESPECIALLY if you pay it in full as you do. Heck, for a $700+ dollar phone, it’s the LEAST they could do!! Yet they don’t. Greedy bastards :3

  • AKW

    If you’re affected by this issue, or you just think people should be able to use their own property as they see fit, sign this petition. Your help would be greatly appreciated.

    change.org/p/samsung-unlock-boot-loaders-s7-s7-edge

  • El Comandante

    PLEASE, please, please get this done. It’s the whole reason I came to T-mobile and went Samsung. I loved the S5 and S6, not thrilled with the S7 just because of that. If it doesn’t get unlocked, I will not be buying another Samsung and I will look to see what the other carriers are offering too. Having the CEO speak on this helps my customer loyalty to T-mob though! I actually think that if Samsung won’t cooperate, T-mob will find a product manufacture to address this market of us.

    • And you can BET that John will try everything under the sun to convince Samsung to unlock that bootloader. There’s nothing more he’d want than more customer loyalty, as that means more customers under his network, which means less customers for the other carriers, which is something he strives for quite often. Imagine: John Legere is known to all Samsung Android enthusiasts as the guy who got Samsung to unlock their bootloaders. Who wouldn’t love him after that?

  • This is so cool. You don’t see AT&T and Verizon doing this stuff– they couldn’t care any less. However, they’ll start caring if John manages to get his way, because you can bet a ton of AT&T power users who want the latest Samsung phone would jump over to T-Mobile if they’re guaranteed an unlockable bootloader. And I’m sure that’s the main reason John is trying to achieve this. More good publicity, and it positively affects the consumer. Everyone wins.

  • Daryl

    Kudos to Legere for standing up for users. This is really significant. Samsung, now it’s up to you to listen and stop hiding behind the BS excuse that rooting phones causes problems.

    • Gerard Worsyer

      Talk is cheap, so JohnLegere’s statements by themselves don’t mean very much. The fact that Canadian devices (and the Hong Kong snapdragon S7’s are unlocked indicates it should be easy for them to get this fixed if they are REALLY committed to doing so.

      Do not need to get all of them unlocked so as not to affect the security of most users’ devices, but only for those that are willing to take on some risk to get their devices opened up.

      I have an open TMo S4 with three versions of Android on it, and this situation with the S7’s is making it look really good – might just stay there.

      • Jose Martins

        I agree talk is cheap, but we hardly even get acknowledged. The fact is that it is in Samsung’s hands because Samsung Pay is new and they do not want the code becoming public, tinkered with and eventually hacked. That will cause them money and Rep. So after researching, I understand their position on the matter BUT, there has to be a way. Block Samsung Pay if ANY unauthorized modification is detected. Shouldn’t be TOO hard.

  • vatan1806 .

    samsung s7 edge t mobile sm935t..No root, I’m so sorry

  • Brøssøvítçh

    At least the TMO S7 has root though! I mean thats something, right? Who needs custom recovery or firmware when you can just root and mod stock? Oh, who am I kidding I need CyanogenMod and Xposed and Nandroid backups in TWRP. Dammit Sammy! Thanks LG.