Samsung Gear VR and Netflix promo approval emails have started going out

galaxys7edgegearvr

Did you apply for a free Gear VR and Netflix code to go along with your shiny new Samsung Galaxy S7 or S7 edge? If so, keep an eye on your inbox.

Samsung has started sending out emails to let folks that submitted a claim for a free Gear VR know that their submission has been approved. TmoNews reader Luis has been told that his Gear VR will ship out on April 1, and once it does, Samsung will send a tracking number so that he can track the VR headset all the way to his doorstep.

gearvrapprovalemail

Also included in these emails is the code for a free one-year subscription to Netflix. It’s nice to see the news of the Gear VR shipment, the Netflix code, and instructions on how to get the six-game VR bundle all in one email so that folks don’t have to watch for multiple emails with their approval, their Netflix code, and game bundle retrieval info.

How many of you received your Gear VR/Netflix approval email tonight?

Thanks, Luis!

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  • Croq

    I got my approval email, and the Netflix code was in the email too! I submitted my claim on March 3, estimated shipping date is April 1. I hope it’s not an April fools joke… :)

    I redeemed the Netflix code with no issues.

  • Saul Viayra

    Yep i got mine today

  • KOLIO

    Bought mine on 3/11/16,submitted 3/13/16.
    Today,status changed to submission approved, shipping ETA of 4/30/16

  • My claim was approved, got my email around 8:30pm.

  • Laurn

    I put in for two on the 10th and 14th respectively and both says. “Submission Approved. Preparing for Shipment. Shipping Date estimate: 4/18/2016”. Going to check my email for my 2 Netflix code

  • Zbum

    Anyone having issues with SD card in GALAXY S7 EDGE…..keeps popping up after reboot….then says SD card unmounted……not all the time but pops up once in a while.

    • Brian Richards

      Not having that problem. Although the slot in the phone is not very fast. Kind of a bummer there.

      • Jack

        What you mean by the slot isn’t very fast?

        • Brian Richards

          The slot in the phone has slow read and write speeds. It’s not even uhs-I speeds. The internal memory is fast, but the card reader is slow. I tested it with a uhs-ii card and the speeds are around 60 MB/s. The card is capable of something like 270. If the slot had been uhs-ii then it would pretty much match the internal storage, but because the average consumer has no idea what any of this means, I guess samsung figured why bother.

    • rgao007

      I didn’t have that issue with my first unit, but my second unit has it popping up every few hours… :/

  • Brian Richards

    I got nothing. :(

  • dtam

    i got mine, but i didn’t see a “add another phone” when i was applying so I only got 1 of 2

  • kev2684

    My second approval email with the Netflix code from the same Samsung account is missing. Both claims were approved according to the status on the website.

    • Nancy

      Same here I got one email so far

      • kev2684

        check your email. I think they just released a new batch of Netflix codes. I got the second one on the same Samsung Account email around 2pm EST

        • Nancy

          Thanks Kev, I got the second one at the same time

  • Mutd7

    Submitted 2 phones on the same claim. Both say approved and shipping by 4/18 but the email only gave me 1 Netflix code. Anyone else have this problem?

    • Nancy

      So far yes I have the same problem I only got one email for one of the approved submissions

  • Ruskydog

    I got mine at 8:00

  • Joe

    My email came today. Had two submissions and like everyone else here, only one netflix code. I wonder if that was their plan from the start since there was a very limited number of codes available. Anyway I sent in an email to Samsung asking where my second code is. Hopefully they don’t robo respond back.

    • Nancy

      Thanks Joe I hope you let us know if they respond?

    • Mutd7

      also emailed them, lets see what they say

      • Joe

        Well hopefully they say something good but I’m not expecting much. I think there were either 10,000 or 20,000 codes available. I just entered my code and it gave me $119 and some change towards my subscription cost. So if you have the 4 stream HD/UHD plan, this code won’t exactly pay for one year.

        • Nancy

          I think the offer is for 1 year of basic Netflix for 8.99. I am happy with that.

  • TaekwonBo

    No email yet, but submissions approved when checking website. I bet Samsungs way to reduce sending multiple codes to the same person was to allow multiple submissions on 1 form. Pretty smart Sammy! Now just waiting for T-Mobile to approve my bogo

    • Joe

      I did two forms since I preordered first day it was available for preorder… got the phone fast.. and then did the BOGO deal a week or two after I received my phone and then submitted that offer.

  • pseudoswede

    Can I create two dummy Oculus accounts on my S7s for two Gear VRs in order to redeem the 6 free games each? I plan on selling both VRs, and I would think the six free games would add to the resale value. Thanks in advance.

  • Swiftb

    Got my email around 9pm eastern with a ship date ETA ship date of April 18th.

  • Woo

    I didn’t get email but when I checked the status it says Submission Approved Preparing for shipment Estimate shipping April 30th? Sheesh~~

  • Is there anyone here Netflix code not working?

    • Richard cruz

      I tried clicking on the link and it didn’t work so i went to my account on netflix.com and at the bottom it said gift and offer. I entered the code and $119. Credit was applied!!

  • Michele

    Checked my status last night night and my Gear S2 watch was approved and expected to be shipped in May. Excited!

    • MattPortland

      I thought the Gear S2 was a Verizon thing?

  • tmo reader

    got the email. the netflix code works

  • mreveryphone

    For everyone saying they only got one code for two phones I think the Netflix plan is for watching on multiple devices so that’s why they’re only sending one code. My shipping date is April 1st. I pre-ordered the first day of pre-orders so if you want to gage your shipping date off that feel free…

    • Robert

      That’s not true. If you purchased and registered two (or more) phones, you are eligible for multiple codes up to the amount you purchased. I.E. – You bought 3 GS7’s, you are eligible for 3 Gear VR’s and 3 Netflix Codes. Prize Logic is apparently having problems with emails (follow the BOGO deal on Slickdeals) and said the 2nd (or more) codes should email out in a few more days.

      • mreveryphone

        I really don’t know… That is just an educated guess at best…

        • Madhu Rengaraj

          I got all the 3 Netflix codes and you can stackup with your single Netflix account (After talking with Netflix customer support)

        • mreveryphone

          Nice! I just entered my code so I’m good. How do you check to see how long your account will be active until you have to pay again. I’ve had every netflix promotion tmobile has ever offered since the original g flex. I’m sure I’m good until 2018!!

        • Robert

          I purchased 2 gs7 edges and received 2 approvals with two netflix codes and two vr ship dates so consider it confirmed.

        • mreveryphone

          CONFIRMED!!

  • Jose Campos

    I got the email with an expected ship date of April 18th. I got the Netflix Code too. However I only got one and wondering if the code is for valid per device. I did buy two qualifying devices. Also wonder the same for the VR’s.

  • Loco Mole

    Got no email yet, but the status page for 2 devices submitted on March 14 now shows “Submission Approved. Preparing for Shipment. Shipping Date estimate: 4/30/2016”

  • Philip

    I got my email last night and the Netflix code. It say estimate ship date is April 1. I submit on the first day during the AM.

  • christian reyes

    I too have received mine yesterday but damn mine isn’t shipped out till the 18th of April, I got the phone in launch date also.

  • Dewd

    I checked the status of my Gear VR on the SamsungPromotions website and it shows approved, but I got no email. Says shipping by April 30th. I wonder if I missed out on the Netflix code?

    • jonathan3579

      Thanks for that! Mine also says approved with shipping date of 4/1 but haven’t received an email.

  • Adam Snider

    I preordered my S7 Edge on launch day, and I have an estimated ship day of 4/1.

  • Laurn

    If you see “Submission approved. Preparing for shipment. Shipping date estimate: Pending” on the promo page. It means they will
    send you and email when the shipping date is estimated. If you see approved with an estimated shipping date say April 30th. You should have confirmation email. Check your junk mail, it might be sitting there. Also, the confirmation date has your Netflix code. Note: you can also use the Netflix code for an existing Netflix account. It’s a value of $119.88 added to your future payments.

    • steve1026

      I was approved for a shipment date of 4/30, but still no email. Checked all folders, including the spam folder.

      • Laurn

        That’s interesting. Hold tight!

      • pottyvick

        Same for me… Says estimated shipping of 04/18 but no email to be found.

      • Brandon Díaz

        Same here. Bought and submitted 3/14. Status was updated to “Fulfillment Pending” 3/15, then Submission approved 3/23 (shipment estimate of 4/30), with no email. (not in Junk mail folder either).

        • steve1026

          Finally got my email!! Also, included my Netflix code.

  • Yania Justiniano

    Mine say approved, shipping pending, not email yet. I submitted March 12

  • Croq

    My Gear VR headset was just delivered by FedEx!!! The email said shipping by April 1, guess it went out early. Can’t wait to get home and try it out!

    • homiens

      Did you receive a tracking number from Fedex? Or did you just receive the Gear VR without realizing you were going to get it today?

      • Croq

        No, I didn’t get any tracking number. I got my approval email yesterday and the Gear VR showed up today.

        • homiens

          Nice!

        • Croq

          I actually got a shipment notice today for my Gear VR set that arrived yesterday. :)

    • Calgrav24

      I wonder if that means the April 1st shipping dates are just the earliest date they can put on there but those ones ship out early

      • Croq

        I submitted my request on March 3, just hours after the site went live. So if they are doing them in order (I don’t know if they are), that’s probably why mine came so fast.

        • Calgrav24

          I submitted mine right away also, probably around the same time you did. I’m crossing my fingers I will get a surprise dropped off at my house soon.

    • Philip

      Me 2. I got a FedEx alert and I didnt order anything. It is suppose to be deliver this Fri and weight 1.3 lbs from IN? I register the 1st day and before noon also. I am selling my free Netfix and this on fleabay.

  • Nancy

    I just got the second email with my netflix code today at 2PM so I am good now.

    • Sandy

      did you have to call/contact them to get second email?

      • Nancy

        No it just showed up

  • Uxorious

    Got both my VR’s approved – estimated shipping 4/18.
    Registered both phones and got 2 30% off coupons.
    Got both Netflix codes too.
    T-Mobile still hasn’t approved the BOGO :-(

    • Nancy

      They said it would be 6 to 8 weeks for BOGO.. I think so far the rebates have been done in a timely manner these today said 6 to 8 weeks too and it has been only 3 weeks and we are getting the items. The chargers were here within a week and It appears the 30 gift cards are showing up instantly. I have to say so far this has been very positive.

      • Bayecmd

        How u get the two copouns for 30% off

        • Nancy

          when you register your phones on the Samsung website they will send you an email with the coupon

  • techmad

    Still waiting for my email confirmation. My status on the website shows “Submission Approved. Preparing for Shipment. Shipping Date estimate: Pending”….I’d submitted the claim on 3/18. Hope they don’t run out of Netflix codes!!

    • BillSmitty

      TMO website or Samsung? If Samsung, how are you checking as I don’t see a website to go to for checking status. TMO promo website I have. Thanks!

  • Bayecmd

    Estimated shipping April 18 but I didn’t receive no email confirmation

  • Alyssa R.

    My VR arrived today although the email said it wouldn’t ship until 4/1/16!!!!!

    • geor9iaboy

      Seriously?

      • Alyssa R.

        Yes, I’m very serious

  • John Masters

    Got my email yesterday with an April 1 ship date. Netflix code already entered into my existing account, which gave me a $119 credit to the account.

  • lucy cartellos

    I received confirmation email awhile ago…but when I go to check status..says no email associated! I have checked email spelling several times =/

    • Hoggles

      Make sure there isn’t a space at the end of your email.

  • J.J.

    i gots mines! 4-1 ship date

  • BillSmitty

    As of March 19th, looks like they’ve reached their limit for the Gear VR’s…but seem to be offering a $100 Samsung egift cert or wait until summer for shipment of another stock of VR’s. I’d probably take the egift certs if I fall into this category and buy a fast charger and some other accessories that I might sell online. We’ll see, not sure where I stand or when I submitted the offer stuff. I could really care less about the VR’s/Oculus and was going to sell them anyway.

    GIFT DETAILS: *Terms and Conditions amended March 19, 2016 to reflect initial supply of 300,000 Gear VR and 35,000 Gear S2 outlined below have been claimed and to provide an alternative Gift optionin lieu of delayed Gift deliver y(see below)

    This is the (See Below from the Terms & Conds.) Gear VRs or Gear S2s claimed on or before March 18, 2016, may be sent within approximately six to eight weeks after verification of Offer Claim Form, but in some cases, it may take longer for delivery (some items may not deliver until approximately May, 2016 based on item availability). Eligible Participants who submit a valid Offer Claim Form after March 18, 2016, will have the option to either:
    i) Participate as set forth in Section 3, understanding that Gifts for Offer Claim Forms received on or after March 19, 2016 may not be sent to Participants until June, 2016 or later.
    ii) Alternatively, due to more Gifts being available in the Offer than initially stated in these Terms and Conditions, in order to avoid expected delayed Gift delivery, a Participant may submit an Offer Claim Form as set forth in Section 3 and follow the on-screen instructions to claim a $100 Samsung.com one-time use Reward eCertificate (“Reward eCertificate”) in lieu of the Gift described above.
    A Participant cannot receive both the Gift and a Reward eCertificate. The Reward eCertificate will be sent to Participants to the email address provided when submitting their Offer Claim Forms within approximately two weeks after verification of Offer Claim Forms (please note verification can take approximately four to six weeks). If a Participant selects to receive a Reward eCertificate instead of waiting for a Gear VR, he/she will not receive the Oculus Content described below–the Reward eCertificate is in lieu of the Gear VR and Oculus Content. Reward eCertificate valid at http://www.Samsung.com for use towards a new purchase. Reward eCertificate valid April 11, 2016 through July 1, 2016. Reward eCertificate is a one-time use certificate; using the eCertificate as payment for an order with a value of less than $100 will result in the forfeiture of any amount in excess of the value of the order. Reward eCertificate may only be used to pay for the products being purchased, and may not be used to pay for sales tax or shipping charges. Reward eCertificates may not be used to pay for major appliances, or any other product not sold directly on Samsung.com through DR GlobalTech, an Authorized Samsung Reseller. Reward eCertificates cannot be used for TVs and/or Digital Audio/Video products that fall under Sams ung’s Unilateral Pricing Policy. Reward eCertificates have no cash value. Reward eCertificates may only be used for purchases on Samsung.com, and may not be used at any other retailer. Lost Reward eCertificates cannot be replaced. Unused Reward eCertificates will expire at 11:59 PM Eastern Time on July 1, 2016. Samsung reserves the right to modify the terms and conditions associated with this Reward eCertificate at any time, without prior notice.

  • BillSmitty

    VRs are sold out. You can either get an egift certificate from Samsung or wait until summer for your VR, IF your submitted after March 18. Check the Samsung Terms & Conditions site…I tried to post here, but mod deleted. I am approved for the VRs, but wish I could get the egift certs instead.

  • Hoggles

    Mine has a ship date of 4/1. Netflix is already being used :)

    Looking forward to some VR fun!!

  • Jose Campos

    I got both emails already and a credit for $239.76 on my netflix account. Just waiting for the VR’s go through.

  • bones

    Mine is scheduled to be delivered today. I’m sure quite a few people got theirs already.

    • Jose Campos

      Did you receive a tracking number?

      • Hoggles

        Seems like several people here and on XDA have had theirs just show up, without getting any shipping notice or tracking #.

        And I know you can track by reference at FedEx…though nothing is showing up for my phone number… Which is the only way I’ve “tracked by reference” on UPS.

        Sounds like a few people have a paid FedEx account, which may allow for a more personal track by reference, using your address etc.

        Possibly :)

        Mine has a ship date of 4/1 from the promo email….but I’m going to keep an eye out for an unexpected delivery any day.

        • Philip

          I didnt pay FedEx anything. Maybe you open a account and they alert you by your home address? I ship things on Fedex when I sell things. So I dont know.

        • Troy

          You can sign up here http://www.fedex.com/us/delivery/

      • bones

        Yes, It was texted to me from FedEx, I thought it was from another item I ordered that day but I got a tracking number for that item later.

        • Jose Campos

          Maybe to further try to track items without tracking numbers, was there a reference code that was used that is symobilic to the account, such as phone number, transaction number. Maybe some users can search via there own personal reference number.

    • jonathan3579

      Where did it ship from? I’ve got a package set to be delivered today from FedEx and I have no idea what it is.

      • Philip

        I got txt email from FeEex last night but dont know what it is. Now Samsung just email with the FeEx number. It ship from Indiana. I am getting it this Friday.

  • Got the email, says shipping around April 1st. Is that supposed to be a joke?

  • Croq

    I just got my shipping notice (but it got delivered yesterday)… Keeping right on top of things!

    • ssjchaseutley

      Did you receive it ahead of the shipping day they provided in the email??

      • Croq

        Yes. My approval email said that the estimated ship date would be April 1. The email I got today had a tracking number, but the headset actually showed up yesterday.

  • I submitted my first one on March 3rd just after the site went live. I received my e-mail and Netflix code on March 22nd with an estimated ship date of April 1st. I took advantage of T-Mobile’s BOGO for a second GS7 and submitted that on 3/15. I have not received an e-mail for that one but the promo site shows it’s been accepted and expected to ship 4/30.

    • I’m quite interested to hear how many minutes earlier you guys who have already gotten yours must have submitted yours. I was refreshing the page often waiting for it to go live with everything ready and in hand.

  • Joe

    FYI these are coming via FedEx. If you sign up on their website and answer a few personal questions, you can get notices of shipments coming to your door.

    You have to sign for this package. I wasn’t at home today and they left a door tag saying they will try again tomorrow.

    Got nothing from Samsung about it being shipped. No tracking or anything.

    • Joe

      Oops nevermind about that signing part. Looks like another package was trying to come from Samsung and I thought it was the VR headset.

  • J.J.

    FedEx delivered today. Got a notice yesterday and had no idea what it was. Pleasant surprise. Thx Samsung!

  • S.S

    Received an email from Samsung, ‘Your Offer Claim Has Been Approved’ on the 22nd. Estimated ship date is April 1st (eagerly waiting for this now….). Also, received the netflix code in the same email. Received $119.88 credit into my netflix account after applying the code….woohoo!! The best part is, I am still on $7.99 netflix plan….

    • S.S

      Ah, just checked my inbox, I also received an email yesterday from samsung, ‘Your Gift is on the Way’ with a tracking number. Looks like the VR would be delivered by EOD tomorrow….yayy!!

    • Joe

      yeah i’m still on the $7.99 plan as well but it’s going up in May. Still waiting for my BOGO second Netflix code to arrive in email. Still waiting for both VR headsets also. No tracking or anything but the Samsung website said both are accepted.

      • S.S

        For some reason, the tracking email went into my spam folder. I guess, the reason being its flagged as marketing email in my filters. I would suggest to check your spam folders too, just in case.

      • laurnzo

        How is your Netflix going up in may have been a member for about 5 years and I’m still on the $7.99 plan with HD 4K and two screens at a time and I haven’t gotten anything saying that is going up in May. where did you see that information about that?

        • S.S

          Even mine is going up in may. You could see this message in your account > billing details in netflix.

        • laurnzo

          I guess it’s not affecting me. MnI’m grandfathered in. I believe I’ve had my account since Netflix first started streaming. ” You are on a special price for your plan
          Next month’s plan
          Standard for $7.99/month
          2 screens + UltraHD
          Next billing date
          March 30, 2016
          Next month’s bill is covered by your gifts and promotions.”

          That’s all I have under billing details.

        • Joe

          No everyone is getting affected. if I could find the news story I would. The price is guaranteed through May and they “can” raise it but it’s not for certain if they will. Most likely they will though and bring up everyone who is grandfathered up to what a new account pays. Looks like you changed your plan recently also since UltraHD is somewhat new. I’m on 2 screens and HD and I’ve been on this plan for the past three years. UHD came out last year so you must have changed to it somehow.

        • laurnzo

          Once again, I’ve had this account for more than 7 or 8 years. I haven’t changed anything from it. UHD was automatically added when I got my Samsung 4K without me doing anything on my end. I believe because it was at Netflix UHD launch so 4K tv owners where bumped. If you look at their price there is no such thing as 2 Screens + Ultra HD and I’m not even talking about price point. Let see what happens!

        • Laurn

          “In its fourth-quarter letter to investors, Netflix NFLX, -1.24% said it will release a substantial number of those subscribers from their grandfather”

          I just saw the press release above. Apparently, it’s going to affect substantial number of grandfathered plan to $9.99 but not all. I may to the lucky few. Will wait to see.

        • Joe

          It’s in your account settings. Price is guaranteed until May 2016. They set that date on everyones account after the last price increase to new subs.

  • Omar Lozada

    I never received an email, but today I got on the mail (FedEx) my Samsung Gear VR.
    I will check for my Netflix code.

  • Candice

    Both of ours were delivered yesterday, and both Netflix codes have been applied! Thanks Samsung and T-mobile!

    • Shan

      Can both the Netflix coupons be applied to same Netflix account???

  • Emil

    Made an in store order for the Galaxy S7 Edge on March 18 to take advantage of the free gear VR promo to be delivered to my house since the phones were out of stock and on back order to be shipped. Got an e-mail and text message saying order failed to be processed on March 21st. Called up my bank to see if everything was alright and if my card was ok, which it was. Then called t-mobile to let them know my card was ok, and then get a message today that they cancelled my order with no explanation. Asked for them to grant me the free gear vr, and all they offered me was a $30 dollar credit and to start a new order with no free gear VR. It’s little things like this that makes a long time customer of T-Mobile that has been with them since the days the company was struggling to0 get new customers to switch to another carrier, and now T-Mobile seems to be good at screwing their long time customers out of a promo. Thinking of switching to another carrier because of this type of shady business practice since they don’t want to give me any real incentive to stay with them.

    • laurnzo

      I’m sorry you had to go through but your reason for wanting to switch to another carrier doesn’t hold my water. Sure you are entitled to go where you believe service is best for you. First off, it shouldn’t take 2days to get a confirmation of your order. I’ve been with t-mobile for 8 years and not have such issue, not saying it’s impossible but did you sign your EIP if that’s what you used for the purchase, did you check with the store to know why it’s cancelled if you used EIP and received a copy. Secondly, how do you expect a Samsung gear VR from Tmobile when it’s totally in the hands of samsung. I’m curious!

      • Emil

        I signed the EIP through an e-mail they sent me, which I signed the same night I went to the store. I was trying to do a JOD upgrade from my LG V10. I remember that day when I went to the store they were having computers at the cash register freezing, and the sales guy asked me to come by later in the day which I did, but for some reason they were still having problems processing my order because they said my V10 was on another phone line that is on my family plan, and then the store manager had to call up Tmobile customer service to get them to fix it and switch it on my line. Also, when they were trying to put in the IMEI number in the system for the JOD trade in they had a hard time retrieving the number and had to go through the device to retrieve the number while going through my phone settings. It took a while but the store manager said it should have been fixed and to sign the electronic signature and to just wait for a tracking number when it ships. She swiped my card and gave me a order confirmation receipt and I was out the door. I went to the store today to see if they know what happened and all it says is the order is just cancelled and they brushed me off. Not sure if I want to make another purchase with them unless there is another promo that is going to be run soon but I highly doubt that will happen for a while since they just had one. Waste of time, it shouldn’t really be this complicated.

    • Matt Bar

      I just left Tmo after 11 years. Went to AT&T and got the unlimited w/Directv.com. and regret not doing it sooner. I get really reception in places I’ve always struggled to w/Tmo. I still root for Tmo as changes they make inevitably make there way to the wireless “leaders” and will always love Tmo stock because of all the buyout rumors but loyalty is over rated. Business is business, if they don’t take care of you, move on.

      Also FWIW, att and Verizon still offer the Bogo and the $650 buy out. Not as good as the Tmo offer was but is better than what Tmo offers now.

  • Armin Ikonic

    2 Quick questions please
    1. I bought my s7 edge on tmobile, got one free, redeemed my gear vr on the same email, and i have both when checking saying “Submission Approved. Preparing for Shipment. Shipping Date estimate: 4/30/2016”
    does that mean that ill receive my gear vr and netflix by then, and will i still be able to get my game bundle, and 2 netflixes?
    2. for the tmobile visa/mastercard of 800$ when will i get that for the other galaxy s7 edge that i got “free”, when should i be getting that?
    thank you for the help

    • Leah

      They’ll send you an email with the Netflix codes. I submitted 3/14 and got mine last night. Some people are saying they got their VRs before the ship date. For the T-mobile rebate, I think it’s 6-8 weeks from your submission.

      • Armin Ikonic

        Thanks sir, i got my 2 codes last night too, with the BOGO, now waiting for my card and the gear vrs..

  • koridawn

    Has anyone who had received notification that their order was accepted with a shipping date of 4/30 on the Samsung promo website, get sent the email with the Netflix code?

    Thanks in advance for your responses.

    • Brandon Díaz

      Not that I have seen across multiple message boards. I bought & submitted 3/14, my estimated date is 4/30 and I have not received any emails.
      I’ve written a few emails to the “Customer Support” team at Prize Logic asking about the email confirmations and the Netflix codes. The first reply from them was copy/paste instructions from the FAQs on how to submit a claim. The gem response today was a confirmation that my order status is “approved”… which was already displayed in the screenshot I attached to my previous email response highlighting the questions I asked that were not addressed by the copy/paste from the FAQs. Good times…

      • Leah

        I submitted mine on 3/14 and got my emails with the Netflix codes last night. I’m sure you will get it soon.

        • Brandon Díaz

          My confirmation email (with Netflix code) arrived last night at 5:50pm ET.

        • techmad

          That’s good to know. I submitted my claim on 3/18 and so far it shows that my claim has been approved but Shipping Date is pending. Here’s hoping my turn comes around soon!!

    • Yep, just got my e-mail and code for the one shipping on the 30th.

    • Leah

      I got mine last night. Shipping date 4/30 and Netflix codes. :-)

    • skywalkr2

      My shipping date was 4/1 and it has shipped out already.

  • Philip

    Anyone have problem redeeming the Netflix code? I am getting error and it ask me to try again later.

    • laurnzo

      Refresh the page or log out and back in. It may have posted. I know a few people had that same issue but later saw it posted. Hope that helps

  • daviddes

    What is the email address used for the acceptance email?

    • Brandon Díaz

      Samsung Promotions (noreply@prizelogic.com) via (bounce.exact.emarketinginc.net) is what I see for the sender address

  • I just got an e-mail for the Gear VR that will ship at the end of April as well. So far that’s 1 shipping on the 1st and one shipping on the 30th, two valid netflix codes (positive balance of $240 on our account now) and just waiting for the VR’s to get here so I can take advantage of the Oculus store coupons.

    • bluemoon737

      Yeah that’s the problem. Unless I’m missing something you can redeem to 6 games until you have the VR but the game offer expires on 4/20 with an estimated ship date of 4/30 for the VR. So what are we supposed to do?

      • Armin Ikonic

        or 30 days after receiving your oculus, which ever is last. should be all good

        • bluemoon737

          Yeah, that’s what I get for not reading the last sentence of the paragraph. ;)

      • skywalkr2

        You can get them today. Just use the instructions you can find online to install the oculus app early.

  • Shan

    Thank you :)

  • Muhammad Ali

    Just got 2 e-mails with shipping date of 4/30. Also received 2 netflix codes as well. Now I am covered for 3 yrs of netflix(2 yrs by samsung+1 yr by Dish). Now waiting for VR to come so I can enjoy the games

    • skywalkr2

      I assume you bought two phones?

      • Muhammad Ali

        Yes I combined VR & netflix offer with the BOGO offer. Even though I submitted both phones under 1 form bc I ordered them together, I still got a seperate e-mails with seperate netflix codes

    • Mikey Styles

      You can actually stack Netflix Codes? I mean I got 4 phones(1 for my son & 1 for my daughter). They got a code & I got 2, then added them to my act but can’t tell if it made a shed of difference. maybe I should’ve waited to use them.

      • Muhammad Ali

        Yes you can stack netflix codes.

      • BillSmitty

        Yes, just stacked mine in the “Gifts & Offers” section of the Netflix site under Manage your accounts. It stacked my second code on top of the first code for 2 years of Netflix. Good luck!

  • Jose Campos

    The waiting game is getting to me. I got a date of 4/18. Ugggghhh. Anyone got theres yet with a 4/18 date????

    • Shelly

      I got my phone on March 11th, submitted the same night and received a confirmation email on March 22nd. My estimated shipping date in April 18th. I’m also wondering who else has already received theirs and what the dates were.

      • D

        Got my phone on March 8th and submitted it that night. I got my tracking number today and it should be here on Thursday

  • Neoprimal

    Got the approval, headset was shipped and Samsung forgot to add my apt #. Mind you, my apt. # is in my Samsung profile, my TMobile profile and on the receipt I sent them so I don’t quite understand how they could get it wrong.

    Imagine the amount of disappointment when I got home from work this evening, after seeing my Samsung gift “out for delivery” this morning, seeing instead “Delivery exception”.

    I am now wondering what kind of hell I’ll be going through to fix this. According to FedEx, Samsung has some deep restrictions placed on the item so the address can’t be adjusted or changed, except by them. I hit the “contact us” button from the check status link and described the situation in detail.

    Here’s to hoping this ends in a positive light.

    In the words of Donald Duck, “this is exasperating.”

    • Tiffany

      Just had the same problem today with my delivery. They didn’t put my apt number or phone number to call. I got in touch with FedEx and they were extremely helpful. Should have my package tomorrow.

    • Dbnyc

      Same thing happened to me. Called prizelogic, Samsung, who then transferred me back to prizelogic. They for whatever reason are using a third party not Samsung/prizelogic to handle the shipping and logistics and aren’t aware of the party doing this . called fedex to have them put my apartment number in the notes and will hopefully receive it tomorrow but it’s not looking good IMO. Apparently this is a widespread mess up on prizelogic/3rd party shippers end as they had my apartment number on file. She said protocol was that it may be returned to sender , re adressed and then re shipped…ugh

      • Neoprimal

        I received no response from the Contact Us situation, but the device showed up this evening so I’m a very happy camper.

        Clearly on the shipping box is an added sticker, saying “corrected address” and the address the way it should be. The same sticker shows the “original address” which is indeed my address without the apartment number.

        I don’t know whether my case was solved by using Contact Us or if Samsung/Prizelogic fixed it on their own or if the Fedex agent I called saw that I was calling from the right number, gave the right tracking number and the address was spot on, save for the apartment and corrected it (I doubt this is it, I imagine they can get in a lot of trouble for that).

        Whatever the case is, I’m happy that I got the Gear VR. I have no regrets now about buying the GS7 Edge (not that I did, was just expensive – I justified the purchase by telling myself I was taking the price down by $250 getting all the additional stuff) and am having lots of fun with the VR….even tempted to buy some games @4.99, that’s unheard of for me :)

        • Marek

          would you mind posting the part number of the device you’ve received?

        • Neoprimal

          Where do I find that? Only see model and serial number and I don’t want to post s/n.

        • Marek

          Model number would be great. thanks in advance!

        • Neoprimal

          SM-R322

        • Marek

          thank you. just wanted to check that that model that was released in 2014(?) surprisingly still fits s7 and s7 edge that just came out. aparently so… (new ones on ebay go for around $50 now)

      • Luis

        Have you received any updates? Same thing happened to me….

    • Michael Cuevo

      delivery should be today , didnt include my apt number. called prizelogic . they told me to expect it till the end of the month

  • K

    Just got the Samsung VR in the mail this morning!!

    • Zbum

      Have you download the free games ?? VR came today and all downloads are failing…

  • I got the FedEx notification that a package was being shipped to me yesterday and an e-mail from Samsung saying it’s shipped just a moment ago. This is phone 1 of 2 (the other ships the 30th of April). ETA to WA is April 2nd (Sat).

  • Luis

    Got my samsung vr today love it

    • Zbum

      Have you download the free games ?? VR came today and all downloads are failing…

  • RedRain

    I got the email but FedEx delivered and left it at my front door yesterday. My front door?! I don’t live in the kind of neighborhood where you leave things unattended so I’m quite sure I will never see that package! I’ve sent an email, explaining and now I’m hoping for a replacement.

  • Gineesh Pillai

    I still haven’t gotten a confirmation……how long does it usually take to get a confirmation??? I submitted the form on the 12th or 13th of march.

    • Jose Campos

      Which confirmation? The one where it has been accepted by Samsung or confirmation that its on its way?

      • Gineesh Pillai

        The one where it has been accepted…….I still haven’t gotten that one…..

  • Philip

    This code just add $119 to your account right? Anyone can add this code? You can choose what you want to do with it? Subscription and pay per view movies too?

  • Randy Allen

    I’m supposed to get mine on the first as well did it right when they started accepting people no email from fedex or prize logic really getting annoyed that other people have gotten them already

  • laurnzo

    I checked the update for my second gear vr and it saying shipping dates are as far as may so they are giving the option of $100 ecertificate. I wonder if I will still get the second netflix code. I dont really need 2 VR’s anyway

  • Jose Campos

    I got to register with FEDEX last night, found out that two labels were created for shipment from Indiana. At the moment just says label created, I hope it is more than that alone.

  • techmad

    Anyone here who submitted their claim on March 18th? I did and my status, although Accepted, still shows Shipping Date as Pending. Also now Samsung has put in the new verbiage about giving $100 coupon to those who don’t wanna wait for their VR’s. I’d rather wait coz I want one but I just hope I don’t loose my Netflix Code in this waiting process!!

    • laurnzo

      Why don’t you just get the $100 coupon and buy directly from the website. It says 1-3 days shipping, that way, your netflix coupon with come with the $100 in time to use it. Afterall, the VR is only $99. I just accepted that deal. Wont wanna wait to May, June…whenever.

      • techmad

        Actually, from what I understand of the deal, if I were to accept that $100 offer, then I forgo the VR, the $50 game bundle AND my Netflix offer. Unless I’m misreading something here, it seems to be a far worse deal IMO.

        • laurnzo

          Haven’t seen that anywhere but I will wait to see since I already accepted the deal for my second VR. I will post and update when I receive the coupon.

        • laurnzo

          So i just got my second approval email after accepting the $100 coupon and it also comes with the second netflix code. I dont need another free games because i will get it with the first Approved VR. Wish i could post the email info so everyone can be well informed to decide.

          Update: You can create and download the free Oculus games with Gear VR. From sumsung App Store on your Galaxy S7. You can download the Oculus app, create an account and it will prompt you on the free downloads. Make sure you are on wifi because some of the game are about 350MB. This makes better for people giving the option of selecting the $100 coupon, you can buy directly which has a shipping time of 1-3 days. You will still receive your Netflix code in your approved email when you opt for the coupon. Hope this other’s make a decision.

        • Renae

          Thanks for the info! So with the $100 Samsung e-certificate, do you still get the 6-game Oculus bundle?

        • BillSmitty

          You don’t lose the Netflix offer, it is separate from the VR/Oculus offer even though they are in the same email. I just got my 2 emails from Samsung that show Accepted and Shipping Date as Pending, as well. I don’t really care about the VR, so I changed one of my offers to get the $100 egift cert for Samsung and will buy some accessories. I was still able to use the Netflix code from that offer that I changed to the $100 egift cert, so you DON’T lose it and I didn’t read that anywhere in the T&C’s. You would lose the Oculus bundle if you forgo the VR, but again, I don’t really care about either one of those and since I have 2 claims, I just split them. I am now going to wait for the second VR/Oculus to come and still use that Netflix code, as well. I will probably just sell the VR for cash with the 2nd Galaxy S7 I am going to sell, as well. Good luck, but you don’t lose the Netflix offer if you switch to the egift cert.

        • Armin Ikonic

          can you tell me how to change for 100$ since i get 2 vr’s, id rather take 1 vr and 100$

        • BillSmitty

          Find the emails Samsung sent you that states they accepted your submissions. Pull up one of them and scroll down until you see info on either waiting until summer for your VR or changing to the $100 egift cert. There should be a link in the email that kicks you out to the Samsung promo page and allows you to “update your gift” to the egift cert. I believe you have until April 8 to accept the egift substitute offer and you will probably receive your egift cert code on April 11, when the code becomes “live”.

  • Zbum

    Received VR today….excited to use….issues downloading games to S7…I’m thinking to many trying to download from OCULUS at same time… every download has failed.

    UPDATE : so far its been a disaster….can’t download software to phone….keeps saying you have to update before hooking up to VR …..called Samsung for support and you can’t even get thru…..I give up.

    • Bill

      You need to have facebook and com.facebook.system enabled for software update to work

      • Zbum

        yea I got it from doing some research online…..thanks anyway.

  • Michael Cuevo

    im expecting mg gear vr today but they forgot to add the apt number on their shipping label. i called prizelogic, and they told me that the package will be returned to them, now i need to wait for their call in about 10 days just so they vcan resed it to me. they told me to expect it aroud the end of april

    • Luis

      Have you received any updates? Same thing happened to me.

  • Gineesh Pillai

    I still haven’t gotten a confirmation……how long does it usually take to get a confirmation??? I submitted the form on the 12th or 13th of march.

    • techmad

      So I finally received my Submission Approval email this past Friday, April 1st. The email contained the Netflix code as well. The Shipping Date for VR is still shown as Pending though and the $100 swap offer is provided as well. I had submitted my claim on March 18th. I’d suggest you check your spam/inbox/trash and recollect if you may not have deleted it my mistake.

      Lastly, contact PrizeLogic and get a status update from them.

      • Gineesh Pillai

        Thank You! I just checked my spam and I found it there, Thank you soo much for the tip. I just got the free year of Netflix, The shipping date is still pending for me too.

    • Jose Campos

      I got my confirmation within 24hrs of submitting mine on the evening of March 11th. I got my Netfglix codes about a week ago and my VRs are coming tomorrow.

  • Jose Campos

    Just found out that my VRS where delivered. I had an ETA of April 18th.

  • laurnzo

    Just received my $100 coupon and the netflix code. Now im complete. 1 VR, 1 $100 gift code, 2 netflix codes and the free games

    • BillSmitty

      Nice. Got my $100 egift code yesterday, as well, and decided to just go for the other $100 egift cert and skip the VR. altogether. Was going to sell anyway, so now I can just get a few more accessories and not worry about the whole Ebay, Craigslist, yada, yada to sell the VR. Now, if I could just get the TMO card for the BOGO. :)

      • Marek

        I’m trying to find out what is that coupon exactly. Is it a netflix gift card for certain amount of dollars?

      • Renae

        So are you still offered the 6-game Oculus bundle with the $100 Samsung gift code?

    • Renae

      Cool. So are you still offered the 6-game Oculus bundle with the $100 Samsung gift code?

  • BreakThaLawFTP

    I got my email yesterday & was very surprised to see the Netflix code as the T-Mobile rep said they had all been used up. Pretty sure the Samsung site said the same thing. I ordered my phone the last day of the promo, March 18..

    • Marek

      What is the netflix code exactly? is it $100 account credit or credit for 12 months basic netflix somehow?

      • techmad

        Actually, it’s more like $119.88 or 1 year of subscription costs covered ($9.99 per month). I am on the grandfathered plan of $7.99 but that’s only till May’16, so i’m guessing they’ll automatically move me to the $9.99 from June onwards.

        • Marek

          so it’s a netflix gift card of value exactly $119.88?

        • techmad

          Not a gift card. It’s a code, which when input on-line following the instructions given in your approval email, will automatically credit $119.88 into your netflix account.

        • Marek

          thank you very much. if my account is grandfathered at 7.99 that’s 15 months….

  • raybilyk

    Ordered 3 phones on March 10th. Finally got them and submitted my claims on March 26th. Had to send emails and tweets to PrizeLogic for days and days in order to finally get my Netflixs codes on April 7th. Still have no date for when I will get my Gear VR devices. More emails and tweets to PrizeLogic is getting me nothing but silenc. The status website says ‘Pending’. I love T-mobile. Too bad Samsung picked a lame vendor for their promotions.

  • TaekwonBo

    Got my Gear VR with no Netflix codes. Since were close to the expiration date had to call Prize Logic and the rep was super helpful. Gave me my codes and checked the status of all my other items. Still waiting for my Samsung Pay 50.00. He had to escalate that claim

  • Sean Christian Homes

    Worst promotion ever. I’ll never pre-order anything from Samsung. The phone came late. You could get no cover for it, no screen cover. Everything was on delay because they had nothing prepared.
    If you offer a phone Samsung, make sure you have a good amount of phone covers and screen covers and accessories ALSO available so people can actual use it and you could have bundled it all together. Business 101. You lost a lot of money waiting for 3rd party vendors to protect YOUR phone and make YOUR customers wait with the phone sitting in a friggen container waiting.
    You also screwed up the GEAR VR. I’m STILL waiting for the stupid thing and meanwhile I could have just bought it on Amazon weeks ago. 1 day shipping.
    Atrocious business skills by Samsung.
    Treat people who pre-order the thing with the ability to actually use the phone and the gear before others.
    I also don’t see people writing about this and showing Samsung how badly they screwed this all up and the money they lost. Terrible company and managers chasing paychecks for screwing up.

  • raybilyk

    Update from 11 days ago (http://www.tmonews.com/2016/03/samsung-gear-vr-and-netflix-promo-approval-codes-have-started-going-out/#comment-2635159128):
    I still do not have any of my Gear VR devices. Reaching out to the vendor handling the promotions (PrizeLogic) has done nothing. My devices are still showing PENDING for when I will get them. My belief now is that I will NEVER get them. Good times!

  • iamnotafraidanymore

    Never trust Verizon and Samsumg they screwed us I still don’t have my vr gear even after they sent me an email showing they accepted my paperwork. I might file a small claims case in my town as I bought this deal over the phone from verizon. Let’s watch them pay an attorney to attend a hearing in my small town… the judicial system needs the money ! ha ha ha !

  • disqus_WeFLgrUFbO

    Prizelogic didn’t put my name, my apt # and contact info and Fedex couldn’t deliver the item to me, therefore, sent back to Prizelogic. It has been a month and still didn’t receive any replacement Gear VR yet. Prizelogic has EXTREMELY HORRIBLE customer svc. They don’t help at all. Not sure where I can go from here, any suggestions?

  • Heston Rounkles

    Finally got my gear vr. But they shipped it without an email or tracking. So it Sat on my front porch for who knows how long before I used my front door.