John Legere celebrates Halloween with tales of The Scarriers

John Legere has shown that he likes to get into the holiday spirit, and so with Halloween just two days away, it should come as no surprise that he’s put together some spooky tales to scare you away from the other US carriers.

T-Mobile has created three videos in a series called “The Scarriers,” with each clip starring John Legere and his camping friends. The first video is all about Big Red and an incident in which it handed a customer a $2 million bill. The second clip is about a Big Yellow Bus is up to right now, and the third video focuses on the Death Star unleashing law degree-toting hounds on a customer that was making some suggestions to his carrier.

The videos are silly and give John another chance to throw shade at the other three US carriers and once again urge ‘em to #AbolishOverages. And like previous holiday greetings from John Legere, it’s unlikely that we’ll see anything similar from the AT&T, Sprint, or Verizon.

While we’re on the topic of Halloween, are you planning on dressing up for the occasion? If so, what are you going as?

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  • PC_Tool

    Big Red
    Death Star

    They couldn’t come up with something better than the Big Yellow Bus for Sprint?

    That should be their next give-away contest – Come up with something better and win…something.

    Logo is basically 5 yellow stripes…butter is yellow…Butter-Fingers? Gotta be better than the “Big Yellow Bus”.

    • Acdc1a

      The short yellow bus would be better.

      • It probably wouldn’t have because it would’ve caused a crisis at T-Mobile offending mentally retarded individuals. I think it was safe for T-MObile to go with Big Yellow Bus.

        • Fabian Cortez

          You didn’t just use the “r” word did you?

        • Yes.

      • PC_Tool

        I like the way you think.

    • ItsOK

      I kind of like big yellow bus…

    • dtam

      to be fair, we’ve all been calling verizon and att big red and death star for years. we don’t really talk about sprint

    • Alex Wagner

      Ha. I did raise an eyebrow at Big Yellow Bus. That’s a new one.

      • Paul

        I say use it, seems fitting. Quite clever @PC_Tool.

      • Fabian Cortez

        What about short yellow bus?

  • justanormalguy13

    Pretty amusing

  • steven berson

    That was interesting, not bad.

  • Alex Pilaia

    #PinkTruth… pretty good video, all valid points.. Could this turn into Commercials for the next week???

  • vinnyjr

    Love it. John Legere and his team have changed the Mobile Industry. They did it because they are obviously very smart but what I enjoy above being a brilliant CEO, John Legere doesn’t take himself seriously. He is a great guy and that shows thru. I’ve never been happier with any Mobile Service than I am with my T-Mobile accounts. How can you hate a Carrier that lets you test their service for a month and if not happy they will unlock your phone and take it elsewhere. SCARRIERS is just an example of his light hearted and very funny way of communicating with customers and hopefully new customers. Thank You T-Mobile, Thank You John Legere.

  • JBrowne1012

    I have a SCarrier story from t-mobile imagine this. You had paid your Galaxy S5 months ago but yet you bought jump when you have gotten your phone originally so you have insurance and warranty along with it. Now a few short months down the line you start having issue with your charging port you think nothing of it until the port dies and you can’t charge your phone. You take it to T-mobile thinking oh hey I have warranty for this it will only cost me $5 so you go down to your local t-mobile and explain the situation and show him your phone and he says there shouldn’t be a problem it’ll only cost you $5, you get a loaner phone to use of which is bare bone basic doesn’t run any operating system aside from the basic dumb phone OS and they tell you that you have 3 days to use this or else we’ll charge you for it. You have been accustomed to android and your whole life is setup on a smartphone phone platform and now you have to use this ancient device that doesn’t even run android. So you get your replacement the nice folks at T-mobile help you back up your galaxy S5 and transfer it to the replacement galaxy s5. You send off your phone thinking everything is fine now that you have your replacement and you had returned the dumb phone that you had to make use of for a short period of time. It’ now 2 weeks later, you get a letter in the mail saying your phone wasn’t covered under warranty for damage, they want to charge you over $400 for that replacement that was only supposed to be $5 dollars under warranty claiming that it was not covered because somehow a loose and dead charging port is somehow our fault. This phone was supposed to already be paid off and now they want the cost of a new one! so you call up T-mobile ask them to send you the device back because you don’t accept the charges, they tell you oh we can’t we’ve shipped it off to Samsung for repairs. Now any place will assess damage and give you a price and if you deny the estimated charges they send it back, but for some reason T-mobile thinks it’s okay to force their customers to accept every charge at a ridiculous price. Lets not even fail to mention a dead port can be fixed for approximately $80 by sending your phone to Samsung directly maybe $40 if you did it yourself. So you call over the phone explaining the situation and the rep’s are saying there is nothing we can do aside from making you pay $150 for the insurance replacement unfortunately we have to accept the charges because we can’t send it back. You feel somewhat cheated by this company that we’ve been with for whats going on a decade and now have thoughts of switching only to realize the other carriers are the same if not worse so what do you do? Stay with T-mobile and realize that they scammed you. The End, sure it might have ended on a light note in relation to what the charge would have been but it’s still not right nor fair to the customer that you guys do this even regardless if the other carriers do, I mean your motto is uncarrier but you are gonna turn around and do carrier things.

    • SpasilliumNexus

      Holy wall of text. TL;DR.
      If you want anyone to read that, use paragraphs…

      • Bradley Karas

        Right! Not to mention there’s always something missing from whine sagas like this LOL

        • Fabian Cortez

          Yeah. They tend to always be one-sided.

        • Bradley Karas

          I have been with T mobile for 5 years and they have never asked me to send in my phone without a replacement with jump…EVER! And I’ve cycled thru at least 7 different Samsung models

        • JBrowne1012

          Nope, all the details are there for my rant. What other info do you need? Warranty exchange, denied warranty exchange, claimed physical damage to the charge port aka the reason we sent it off thinking they would just do a $5 warranty exchange because that’s what they stated initially, they did not allow providing the damaged phone back and sending the replacement they provided back forcing this customer to accept an unexpected charge that if you don’t say something and speak up that they could charge over $400 for the device they gave us. Sure they might have brought it down to $150 but at the end of the day we were forced to pay when you should have an option to get your device back. What information do you assume is missing? Lol sure it’s a TL:DR for most people but for what logical reason are you questioning my rant?

      • JBrowne1012

        wow I just posted as rant didn’t expect much replies but yeah lol paragraphs would do good. #sorry I’ll attempt to fix it.

    • PC_Tool

      When you paid the device off, did you get new insurance on the device?

      AFAIK, the JUMP! warranty lasts until the payments are done. It would then be up to you to either get further insurance, or head into the wilds unprotected.

      • JBrowne1012

        No, actually jump continues even once the payments are done. Jump includes warranty and insurance so it’s not just about payments. Jump stays on as long as you don’t remove it. That’s why some people still have the every 6 month jump.

    • Paul

      – I don’t use JUMP! so I can’t comment on the insuance via JUMP!
      – I DO have regular insuance and $150 is pretty much average, and is a better price then a brand new phone.
      – You should have addressed the broken charge port when it started causing problems.
      – A broken charge port would fall under Samsung’s warranty, not T-Mobile.

      • AS118

        In the past, I would’ve agreed, but with phones coming out like the Moto G (LTE) and the Alcatel Idol series ($180 for 4.7″, $250 for 5.5″) I’m personally going to take my phone off of insurance when it’s paid off and if it breaks, oh well, I’ll grab a new cheap phone. I don’t want to pay $10 a month with a $150 deductible on top of it when a new phone might be the same price or even cheaper.

      • JBrowne1012

        It does fall under Samsung’s warranty however unfortunately we didn’t know and weren’t informed of this prior to sending it off to T-mobile. It could have saved us some stress. We did actually address the broken/loose charge port of which is why I ranted on about it.

    • Ordeith

      Google thanks you for your data.
      T-Mobile thanks you for your ignorance.
      JUMP is for suckers.

      • whiskers

        Love my Jump 1 program , ymmv .

    • Dominick Wheeler

      I have T Mobile but work for Verizon tech support and can confirm they do the same thing. Charging ports are almost always considered physical damage and warranty claims on them always result in a Damaged Device Return Fee of $500+. It’s also non negotiable and you won’t get the phone back to file a claim. This issue appears to be industry wide. PSA: USE INSURANCE FOR CHARGING PORTS AND NOT WARRANTY.

      • JBrowne1012

        Now I know. Actually if that’s the case in the future I’ll just do the work myself. I just thought it was a cheaper method through t-mobile.

        • Dominick Wheeler

          Normally it would be. Carriers handle manufacturers warranties on behalf of the customer as a courtesy so you don’t have to deal with the manufacturer directly. What ends up happening is the Damaged device return fee you pay is what TMo has to pay to the OEM (i.e. Samsung) since they are representing you. The problem is, when you send a device in for warranty, it’s already in the hands of the OEM by the time you get charged that fee, so neither you nor your carrier can get it back to file the claim. I always recommend customers take the safe road with charging ports because those usually stop working due to SOME type of damage (either physical or electrical) that isn’t covered by warranty. KNOWING IS HALF THE BATTLE! lol

  • JBrowne1012

    John Legere, I urge you to better the warranty process and give people the options to get their devices back if they find that they can not afford the full cost of a replacement phone.

    • take the good person test

      As far as I can tell John is not here . I believe he can be reached on his Twitter account.

    • steveb944

      How many times are you going to throw shade about this on numerous posts. Go talk to him on Twitter if you hold any truth.

  • Fabian Cortez

    This man is very entertaining.

    That gave me a good laugh!

  • Ordeith

    He really is scary. The employees at Global Crossing that had their jobs disappear and their pensions stolen under Legere are still scarred from their experience.

    • yeahok

      Global was going to fail on way or another. He was hired to save and sell. That’s what he did. Who knows why he was hired at T-Mobile… dark room talks ect. So far things have gone pretty well at T-Mobile. If any of the actions of DT are to say anything it seems like all he has done is save the company from the parent company chopping block. Time will tell and times will change. I can say for sure that if you want security and pension then you better start a company and see how long that lasts.

      • Ordeith

        That’s one hell of a historical whitewash you got there.

    • Fabian Cortez

      And the hard workers from Sprint that lost their jobs and will continue to lose their jobs under Marcelo Claure?

      • Ordeith

        and is Marcelo Claure siphoning from his employee’s pension fund for his personal gain? Is he taking out loans from Sprint for millions of dollars and not repaying them? Is he helping his executives re-arrange their compensation schedules to avoid tax and stock penalties and allowing penalty free early withdrawals of benefits to those executives closest to him?

        If not, the two really can’t be compared.

        • Fabian Cortez

          Do you have any proof of these wild claims of yours?

          If so, maybe you should alert the authorities and/or SEC.

        • Ordeith

          The congressional hearings are public record.

        • Fabian Cortez

          Easy enough.

          Now provide the proof.

        • Ordeith

          You’re a bit challenged mentally, aren’t you?

        • Ordeith

          “Thousands of laid-off employees never received their severance payments (as Global Crossing’s bankruptcy eventually rendered them unable to make the payments) and many workers’ retirement plans became worthless after the plunge of Global Crossing stock. However, while these facts may in and of themselves be the unfortunate consequences of bankruptcy, the fate of the firm’s executives tells a different story: the company moved up its last pay date so managers could collect their final paychecks before the January 28th declaration of bankruptcy, while laid-off workers’ severance checks had already ceased to arrive. Moreover, while regular employees’ pension plans quickly deteriorated alongside Global Crossing’s crashing stock price, executives were granted special permission to receive their pension payments in one lump sum—that is, avoiding the negative effects of the fall in stock price altogether, and cashing out handsomely”

          Legere was one of those handsomely benefiting executives.

          and if you really want some more information read the New York Times article “Tension Rises at Global Crossing as Ties to Asian Unit Fray” from April 8, 2002.

        • Fabian Cortez

          Good to know.

          But that still does not explain nor prove your claim that “the employees at Global Crossing that had their jobs disappear and their pensions stolen under Legere.”

          If you think employees throughout a company are treated equally, then you’re not cognizant to captitism.

          Hardly anything to alert the authorizes of since theft did not occur.

        • Ordeith

          Happened under Legere. He is undeserving of the pedestal you have put him on.

        • Fabian Cortez

          Happened under Legere. He is undeserving of the pedestal you have put him on.

          You’re deflecting and still have zero evidence that he stole money from anyone.

          Actually, he is deserving.

          He has single-handily changed the industry for the betterment of everyone, including you.

          If you’re unhappy about this then maybe you should relinquish your cellular phone.

          But understand that whatever price or feature your carrier offers you today is in directly or indirectly related to John Legere.

          Deal with it and stop the FUD.

        • Ordeith

          Wow, does he ever have you hoodwinked.
          I’m witnessing the sad knee jerk defense from someone just realizing that one of their heroes may, in fact, be incredibly flawed. It’s quite fascinating.

        • Fabian Cortez

          Wow, does he ever have you hoodwinked.
          I’m witnessing the sad knee jerk defense from someone just realizing that one of their heroes may, in fact, be incredibly flawed. It’s quite fascinating.

          Still no proof?

          What everyone else is witnessing is someone without proof making wild claims about T-Mobile’s CEO on a T-Mobile fan site. It’s not fascinating. It’s casual troll behavior.

          There is honestly no longer any need to reply.

          Thank you.

        • Ordeith

          My God, do you even listen to yourself?
          Did you research the congressional hearings Legere was involved in? Did you read the NYT article I mentioned?
          And what would you call the act of taking out millions in loans from a company you are bankrupting that you never pay back while the employees of that company watch their assets disappear. Legere never offered those millions back to help those people out, he cut and ran. Most sane people would connect the dots and see it for what it is. Not you.
          Legere was also incredibly abusive to his employees, especially women. It’s all there for you to read if you weren’t so afraid of the truth.
          You ignore the body of evidence in a desperate need to support the fantasy you have built for yourself. A dedication to delusion normally reserved for the nuttiest of religious cults.
          You’re an amazing specimen.

        • Fabian Cortez

          You made a statement about theft that you have yet to prove.

          Until you can prove that statement, you need to deal with life and move on.

        • Ordeith

          So you double down on willful ignorance. The proof is there, provided, and I can’t help that you choose to ignore it.
          Wouldn’t want to upset your fantastic delusions, would we?

        • Fabian Cortez

          So you continue to engage in ad hominem attacks but have yet to prove your initial statement.

          Again, until you can prove that Legere personally had people’s jobs disappear and stole pensions, you are living in your own world.

          In fact, I’d say you are trapped in your own world and incapable of escaping as you are stuck on something you cannot prove to yourself nor anyone else.

          So please try to remain in reality and I will give you one more opportunity to prove your statement that “the employees at Global Crossing that had their jobs disappear and their pensions stolen under Legere.”

        • Ordeith

          Are you even capable of articulating why you continue to ignore the evidence provided while having the audacity to claim it wasn’t?
          Why don’t you read the references instead of repeatedly looking like a dumbass pretending they weren’t there?
          Could it be that your delusions are so fragile that you are afraid to pursue any real knowledge that might threaten them?

        • Fabian Cortez

          Again, you’re continuing to comment but still have yet to prove your claims about Legere’s theft. A claim that, by the way, you initiated.

          Prove it or don’t reply.

        • Ordeith

          Proved
          Learn to read.
          And wake up.

        • Fabian Cortez

          Proved
          Learn to read.
          And wake up.

          Not only can you not prove that Legere stole from employees, you’re also trolling on a T-Mobile fan site spreading disinformation.

          No more entertainment for you from me.

          The burden of proof is on you. That’s how [real] life works.

        • Ordeith

          It’s been provided. That you choose to remain ignorant doesn’t change that fact.
          What does Legere have on you anyway?

        • TinkerToes

          Fabian – do you work for T-Mo ? If you do, please let me know where. Sounds like I should come to your store and your magic wand will give me anything I desire.

        • Fabian Cortez

          Go troll someone else.

    • Andrew Singleton

      your optimism is inspiring. unfortunately in the real world, businesses have cycles and do not live forever.

    • Aaron Davis

      The overall strategy of a publicly traded corporation (which includes layoffs and pensions) is controlled by the shareholders (though the Board), not the CEO.

      Some Boards (like Global Crossing’s) keep their CEO on a short leash, others (like T-mobile’s) give him a lot of slack to run with.

      I think what we are seeing now is the real John Legere, and not the John Legere of Global Crossings who had a bunch of Billionaires standing over his shoulder shouting “We Want Profit Now! We Want Profit Now!”

      For some odd reason, BT has decided not to care about short term profit, and the result has been a company that is growing both in coverage area (still far from perfect) and customer base. Once the tower roll-outs are complete and they can stop spending so much on infrastructure expansion, they will be more profitable than they ever were before.

  • guest

    I don’t like the name for the yellow scarrier. Here is my suggestion:

    Yellow Alert

    And for the other two:

    Bloody Red
    Blue Death Star

    What’s your suggestion?

    • Ordeith

      The Magenta Monster is easy to escape, just go to any of it’s numerous coverage holes and it will never find you.

      • George

        Don’t hate!

        • Fabian Cortez

          Just flag. Easy enough.

        • Ordeith

          Truth hurts, eh?

        • guest

          Yeah, it really hurts. Ouch!
          Is not like all this is for fun or anything. This is something serious.

      • 3165dwayne

        I’d have to go pretty far for that.

        • Ordeith

          Most people would be able to duck into the nearest building. Some might have to go a mile or two down the road.

        • 3165dwayne

          Most people where you live, not where I live. Where I live I get 20 to 30down down in all the areas I travel to. I live in Miami so yeah…

      • vinnyjr

        Haven’t found any of those holes. Sorry Bud, you must be thinking of a different Carrier. T-Mobile isn’t the T-Mobile of years ago. Wake-Up and smell the coffee.

  • Legorious

    Dear T-Morons:

    Halloween greetings from your benevolent dictator. This is the boorish and crass John Legere coming to you for a delicate few minutes, before I go off to shakedown some elderly folks at the Seattle Greyhound station.

    If you invite me to your Halloween celebration, I will both dance naked and insult your guests, much as I do with the bulk of corporate America. And to dispense of any questions regarding my costume of choice, we can all agree I am one ugly specimen, so no mask or other accessories will be necessary.

    Despicable posters speak of my pillaging of Global Crossing, of both the company/employees, and the stockholders as well. Never mind that I walked away with tens of millions for taking the vessel down to the deepest depths. Never mind too – that during the implosion — I managed to outfit our Beverly Hills headquarters with opulent furnishings and Renaissance artwork. (This is fact, all you num-nuts. Google an LA Times article circa 2001 detailing the insanity.)

    So you can all trumpet the excitement of LTE coming to Kalispell, Montana. Or the fact you can actually get a 2nd accessory for 50% off if you bitch enough to the store manager. I have bigger fish to fry, more money to make. And don’t say I didn’t tell you so, when TMUS gets sold off, all of my dear employees go through another round of turmoil. I’ll have another pile of money to bury in the backyard, right next to the hole where I store my soul and conscience.

    With Love —

    John

    PS — When can I ditch the pink shirt thing? Really, it’s getting kinda old.

  • Mike Palomba

    This was actually very entertaining.

  • AS118

    Honestly, T-mobile’s generous data packages and no overages policy is what made me and my entire family switch from Verizon. On Verizon, we had to rely on Wi Fi as much as possible and constantly count our data to make sure that we didn’t go over accidentally and get a hefty bill, but with T-mobile we don’t have to worry about that.

    Basically, we went from almost being scared to use our smartphones like smartphones (by using data) to actually using data all the time and not even worrying about it. Data stash and music freedom helped out even more with that.

    Since I live in an area where T-mobile has good reception, I don’t know if I could ever go back to Verizon.

  • Paul Garrison

    That was some scary SH**.

  • vinnyjr

    Thank You T-Mobile & John Legere. When I saw Batman pull out the flashlight under his chin I almost pissed myself laughing so hard.

  • Logical One

    Vinnyjr —

    The notion that you pissed yourself proves that John Legere is in fact one of the brilliant CEO’s of the century. Business leaders who can “will” absolute strangers into soiling themselves will surely go into the CEO hall of fame. Or if that’s full, am sure Legere can just create his own with his tens of millions. Only those wearing pink shirts need apply.

  • take the good person test

    A number of people are posting their dislike and want to mock John Legere here in this group. John Legere is on Twitter. If you think he did all the “bad” things you are accusing him of I am sure he can help you out.

    • Fabian Cortez

      It’s the usual trolls that are either incapable of posting under their real names, those posting here who have been banned, or those that are incapable of dealing with the reality of the situation that their monthly bill they pay to certain carriers is indirectly affected by Legere’s actions.

      It pains them so deeply.

  • macman37

    Boy, does John Legere with both his hood on and his bulging eyes look like Frankenstein’s Igor. Appropriate look for tomorrow’s holiday; but very lame movies that don’t explain everything,

  • tony

    love the part about sprint. lol hilarious

  • vinnyjr

    Every person that uses a Mobile Device should thank T-Mobile & John Legere, the changes made by every Carrier is a direct result of the changes that T-Mobile led by John Legere and his team has implemented at T-Mobile. Thank You T-Mobile, Thank You John Legere.