T-Mobile opens brand new customer care center in Birmingham, Alabama

T-Mobile
T-Mobile just announced through a press release that it has opened a new, expanded customer care center in Birmingham, Alabama. Company execs (including Mike Sievert) and a number of other T-Mo leaders were present as the carrier opened its brand new center. As well as opening its new center, T-Mobile committed further financial support to the local community in Greater Birmingham by announcing a $10,000 grant to the YMCA in the local area.

“Customers are #1 at T-Mobile. As millions join the Un-carrier movement, we’re making big investments in our customer care to match,” said John Legere, president and CEO of T-Mobile. “With today’s grand opening of this truly inspiring care center, we’re not only doubling down on the best possible care for our customers—we’re also committing to a stellar work environment for our people and investing in the local community. This is win-win-win.”

Over the past couple of years, T-Mobile has hired almost 350 new employees in Birmingham and more are set to arrive in an area where the carrier has received accolades for its teamwork. Birmingham Business Journal recently named it as one of the Best Places to Work for the second year running.

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Full Press Release
is below, or available to read on Business Week

BELLEVUE, Wash. & BIRMINGHAM, Ala.–(BUSINESS WIRE)– With the Un-carrier™ revolution continuing to disrupt US wireless and attract millions of customers, T-Mobile is applying its flair for bold innovation to a brand new customer care center in Birmingham, Alabama. T-Mobile threw open its doors today with company leaders and community representatives present at the all-new, expanded customer care facility. The Un-carrier also stepped up its longtime support of youth in the local community, announcing a $10,000 grant to the YMCA of Greater Birmingham by the T-Mobile Foundation.

“Customers are #1 at T-Mobile. As millions join the Un-carrier movement, we’re making big investments in our customer care to match,” said John Legere, president and CEO of T-Mobile. “With today’s grand opening of this truly inspiring care center, we’re not only doubling down on the best possible care for our customers—we’re also committing to a stellar work environment for our people and investing in the local community. This is win-win-win.”

Last month, T-Mobile was named one of the Best Places to Work by the Birmingham Business Journal for the second year in a row. The award specifically called out T-Mobile’s Birmingham customer care center for outstanding teamwork, trust and great management.

T-Mobile has been a community partner and major employer in Birmingham for nearly 20 years. In 2014, the Un-carrier hired nearly 250 employees, and almost 100 people have been hired already this year. T-Mobile plans to hire more employees at the new, larger care center before the end of the year.

T-Mobile is “all in” in Birmingham! Employees regularly lead and take part in community events and partner with organizations such as the YMCA of Greater Birmingham, the South Hampton School, Gifts for Angel Tree Kids and Relay for Life. T-Mobile is committed to the local communities it serves across the US, while creating the culture and environment that makes it Un-carrier − and completely unlike anyone else in the wireless industry.

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  • CJ

    Yay that’s frat it’s in my home

  • Steven Jefferies

    Holy Shizz this is where I live and work! What part of town is this really in? What’s the Address? Is it downtown or in a business park in Hoover?

    • JBMTechTycoon

      It’s near the IRS Building off of Tom Martin Drive and Wenonah Oxmoor. If you are on Wenonah Oxmoor and you pass the IRS Building on your left, the next left will take you to them. Or if you just keep driving and looking to your left, you’ll see the building.

    • Frankwhitess

      It’s actually located down the street rite by the cross street near the building with a lot of Windows but adjacent to the traffic light that sits a block away… That’s where they are located and opened there new facility. Can’t miss it….

      • so this is different from the call center that’s adjacent to the Galleria?

        • AE

          Moved from there.

  • tczinder

    Birmingham! That explains the southern hospitality I experienced when I called in a couple weeks ago! GO MAGENTA!

  • Johnnola504

    How is TMO in the Madison, Auburn & Huntsville area, my brother is thinking of leaving Verizon for TMO, has family of 4 and they pay about $450 month for 20 gigs data.
    Thanks in advance!

    • Fabian Cortez

      OUCH!

    • JBMTechTycoon

      They are fine in all of those areas. I’ve been in all three with no problems. May drop to 2G on the interstates in traveling to the cities (until they finish their 4G conversion). I’d suggest getting one of the more modern phones to ensure that he has the best coverage by way of Band 12 when they roll it out, i.e. Note 4/Note 4 Edge, Galaxy S6/S6 Edge, HTC M9, or the Sony Xperia Z3.

      • Johnnola504

        Thanks for the info, they all have iPhone 6, which means there is no band 12. There phones are not under contract. Could sell on eBay.

        • JBMTechTycoon

          No problem; eBay is fine and they’d likely not take much of a hit on what they sell for. I prefer Swappa since they only charge $10 to use the site instead of a percentage like eBay. It was a pleasant experience for me. If they have termination fees, T-Mobile will take care of that for them.

          I had AT&T and didn’t have a problem with them at all. Just preferred T-Mobile given what they are doing to the industry and still offering unlimited data (liking the underdog, I suppose). 3 lines for $140 (all unlimited) vs $142 with a corporate discount on AT&T (30 gigs from a promotion), but I’ll soon have a corporate discount added with T-Mobile that should get me down to about $125 or so. Your brother could have 4 lines of unlimited for about $180 (unless he can get a corporate discount as well). If they go on family trips, he can always get a prepaid phone using AT&T and let that carry them while on the interstates; they can rent movies, use ShowBox, etc., Since he’ll be saving $270 per month, he can afford several other options for those few times he may need it. I’d imagine by the end of the year, things would be tremendously better, coverage-wise (already better between Birmingham and Montgomery and Montgomery and Mobile).

        • Johnnola504

          Thanks for the helpful insight!

      • eanfoso

        Or Lumia 640 if they don’t want to shell more than 500$ on a mobile.

    • trife

      Can’t speak for Auburn, but I have great coverage in Huntsville and Madison. Pretty much LTE everywhere I go. Things get questionable when you start getting on the outskirts of town sometimes, but that’s T-Mobile. I will say that their coverage in those outlying areas has GREATLY improved over the years though.

      • TheCudder

        Agreed, I’m in the same area and have pretty much no problems other than a couple spots on Redstone. Just pulled 22 Mbps down on LTE (just 2 bars) inside my place.

    • Definitely recommend getting a phone that is compatible with all three LTE bands. band 2, 4, and 12. To take full advantage of T-Mobile’s coverage.

  • Jay J. Blanco

    Awesome im tired of 10 to 20min waits

    • Zacamandapio

      I’m not trying to defend T-Mobile, but my usual wait time here in Southern California is less than a minute. I was blacklisted once because I used to call too much to add this/delete that, change this, etc.
      But I’ve found T-Mobile’s customer service to be great every time I call.

      • Steve R.

        Also in SoCal, and I’ve had the same quick “wait” times

      • Minnesota, and also had less than a min wait times. Longest I waited with John Legere at T-Mobile was 5 mins. Once I heard Taylor Swift’s “Shake it Off” as the hold music! I’ll be honest, I didn’t care that I was waiting for like 2 mins haha.

    • joto joto negro

      someone is calling way too much

      • Jay J. Blanco

        I don’t the most Is 4 times a month. The least is 1

  • mreveryphone

    I guess that’s why they closed the call center here in Kansas City…

    • Frankwhitess

      They closed it in Kansas city because Kansas city is Sprint home base…. Can’t be resting with the enemy silly… So they had no other choice but to head on over to a T Mobile territory ;)

      • mreveryphone

        Why I got to be silly? And there are still Verizon and att centers here so I doubt that’s it…

      • Sun Tzu Corlione

        Keep your friends close, keep your enemies closer – old proverb

        • Andrew Singleton

          call centers don’t exactly spy on eachother