Carter: 50% of T-Mobile users on family plans, we’ll continue promotions and boost rural coverage in 2015

carterlegeresievert

Among all the busy-ness of yesterday’s leaks and discoveries, one article that slipped through our fingers was published by Mike Dano over at Fierce Wireless who broke down the highlights of Braxton Carter’s presentation at the J.P. Morgan Technology, Media and Telecom Conference. Within the keynote, Carter – T-Mobile’s Chief Financial Officer – touched on a number of important topics. These included family plan promotions, their future and success.

With the most recent push to increase family plan uptake, it’s no surprise to hear Carter talk of the company’s belief that there is “substantial opportunity” to get even more customers on to its family plans. The most prominent promotions include both the Unlimited 2 for $100 deal and the 4 for $100 deal where each line has 2.5GB 4G LTE instead of the usual 1GB. But this may just be the beginning of T-Mobile’s focus on the family. Carter hinted that T-Mo may do more, although he didn’t delve into any details. As reported by FW:

“In comments today at the J.P. Morgan Technology, Media and Telecom Conference, Carter said T-Mobile may expand its offerings for families in the future, though he declined to provide details. Indeed, he made similar comments during T-Mobile’s quarterly investor call: “We’re not going to talk about some of the future innovations that we have plan, but I think uncarrier 10 coming soon, we’re excited about that as well as other innovations throughout the year. I think one of the challenges we have as a management is with the innovation and things we are bringing into marketplace: How can we continue to target these family units …”

Another interesting tidbit from the announcement was Carter’s reference to its ever-expanding LTE footprint. While we regularly hear of T-Mobile wanting to reach 300 million people by the end of 2015, we don’t often hear mention of square mileage. After all, the carrier seems to have a reputation for going after the major metro areas and ignoring rural coverage altogether. It’ll come as some relief to many that T-Mo plans to almost double its geographic coverage too. Reaching its 300 million POPs goal means boosting its geographical coverage from under 1 million square miles up to over 1.6 million square miles. 2015 is the year of rural coverage expansion.

As a side note, Carter also – like all of us – hopes that the next iPhone (probably 6s) will include compatibility with T-Mobile’s Band 12 700MHz frequency.

Read more analysis on this by the ever-excellent Mike Dano at Fierce Wireless.

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  • Verizonthunder

    Hmmm and still neglect single line customers. No blackberry passport news either or rumored new revamp jump program.

    • eanfoso

      You can get a passport from shop BlackBerry, anyway the best jump program to have was the first one, no way they’re bringing that back.

      • Verizonthunder

        I know but was hoping T-Mobile will carry the blackberry passport so I could use my jump program.

        • eanfoso

          lol don’t be cheap man, just shell out the cash for it, it’ll be better in the long run, since you won’t have the extra 10$ expense in your bill, in 20 months you’ll save an average of 230$ (yes I’m including your mobile taxes (aprox @ 18%) at least you’re not on my boat where I wanted every high end nokia phone, bought it outright with an att prepaid account, got it unlocked, then used it on t-mobile.

        • JLV90

          they don’t charge taxes on the $10 for JUMP

        • eanfoso

          …. Yes they do.

        • Verizonthunder

          Money is not a issue but I wanted to take advantage of my jump program

        • eanfoso

          Ah, yeah it’s all about main steam with t mobile, but while that remains an issue I’m getting a leap lol

        • eanfoso

          Lol you could also do what I ended up doing which was jump ship because t mobile couldn’t provide with the phones we wanted.

    • Jrunner

      I’m still not sure how as a single line customer you should feel neglected. Still the cheapest rates of any of the 4 companies, and you get way more than the others trying to nickle and dime you. Granted, a lot of the savings aren’t realized until after your device is paid off, and at this point the service isn’t as robust (unless you’re comparing sprint, which still hasn’t 100% gotten their act together) but the biggest thing I still like is that I know that I can use the data I paid for and not end up with a $10 to $20 overage when I bump over it (and usually just get throttled down for a day or two at most if I’m paying attention). For the record, I’m a single line customer on simple choice, and if I needed additional data, the 3 GB plan with rollover would be a spectacular deal. With my fiance’ soon joining me (I hope, if apple can get their act together and add band 12 on the 6s) I’m curious what’s coming for family plans.

      • dontsh00tmesanta

        look at the name….

        • Verizonthunder

          What does my handle have anything with this issue?

        • Frankwhitess

          Your name says it all… Your a Verizon agent trying to get information.. In other words, your a Spy..

        • Verizonthunder

          My my welcome newcomer to this site I am sure cam or Panther Lady would have red flagged me if I were a so called spy. I think you should pay better attention to reading comments carefully.

        • Aaron C

          Ease up. It was a joke.

        • Fabian Cortez

          LOL

        • dontsh00tmesanta

          lmao

      • Verizonthunder

        Well if I had someone to add the savings would be great. My brother and his wife both have unlimited two lines for $100 bucks a month.

        • JLV90

          so join their plan for another $40 a month? you can have up to 10 lines on a personal account.

        • Verizonthunder

          Already have T-Mobile (sigh) I was talking about some added perk for single lines with true unlimited data customers for single lines.

        • Aaron C

          Can’t you still join their plan even though you have T-Mobile? Just close your account and get on theirs. My in-laws closed their accounts and jumped on my plan. Now they’re each getting 2.5GB and my bill only went up $30 total for BOTH of them. They love it. Can’t beat a 2.5GB for $15 a month plan!

  • brian haynes

    I know several sites in Southwest VA and all over TN that will be upgraded and or new service areas. North East TN was just upgraded to LTE several weeks ago.

  • YABD

    We need the rural taken care ASAP, because every time I travel to rural I can’t even see my emails and making a call is a miracle.

    • dontsh00tmesanta

      no issues making call or text or checking email for me in central to northern CA

      • art

        its not too bad on the 5 but its definitely not lte speeds, and once your out of the major cities the coverage is either non existant or ridicioudly slow. Though to be fair even the carriers that do have service its not lte.

        • dontsh00tmesanta

          Not too concerned with LTE on the 5 since my response was based on call and text with some email

  • SEBA

    Yeah, we need the coverage badly. Next step should be to get rid off controling internet speeds for unlimited customers. Already thinking of downgrading to 3GB + 10GB data stash and save some money.

  • dontsh00tmesanta

    de prioritzation should be down to 8mbps no .16mbps

    • Adrayven

      I agree, but not 8 Mbps high. I’d welcome it going down to 1.5 to 3Mbps. The old 3G speeds basically. It shouldn’t be pushed down to Edge.. thats basically pushing the off button..

      • Justin Smith

        Then you could still use LTE with minimal stutter. The whole reason they throttle is to get you to boost your plan a.k.a pay them more

        • Fabian Cortez

          Then you could still use LTE with minimal stutter. The whole reason they throttle is to get you to boost your plan a.k.a pay them more

          What? No.

          It’s their unlimited subscribers that are more often than not feeling the prioritization pain.

        • Justin Smith

          Sorry, I read half of the comment the wrong way… I didn’t see the original comment which lead me to think they meant the limited plans… (Comment has been taken down)

        • Fabian Cortez

          You didn’t have to delete your comment but it’s all good.

      • dontsh00tmesanta

        8mbps is good since thats what their prepaid plans are capped to as well as cricket

  • timmyjoe42

    I’ve been annoyed with T-Mobile tooting their horn on the # of people they cover instead of the area. It’s been a little misleading, especially for people that have to travel. I’m amazed at the number of places I go that have no cell service or Edge coverage. It’s nice to sort of hear them acknowledge the shortcoming and push for better coverage.

    • Brian the populist.

      I agree

    • cellularcrazy09

      I think all the carriers misrepresent themselves. Verizon does not have coverage everywhere. They like to tout their coverage map like look how big we are. I know many spots where they are roaming in NC and that data coverage is awful! I recently moved to Charleston, SC and I couldn’t even send a picture message on Verizon it was so slow! No joke! And they are supposed to have xLTE here! I’m not saying T-Mobile is perfect, in fact they have a long way to go, but I think American’s need to stop thinking in terms of I’m committed to one carrier and will be with them till I die. Go with who works best for you. That’s what competition is about after all!

  • Steven Jefferies

    Please boost South Alabama areas!!!! please

  • John

    Rural expansion of coverage and high speed data capabikity are definitely lagging and long overdue. Not a lot of 2015 left to make that happen. Not holding my breath.

    • Justin Smith

      … There is over half of the year left. Do you not understand how to interpret a calander D:

      • Jay Holm

        Heck, T-mobile is only 20 million away from having 300 million with LTE.

        • Fabian Cortez

          Heck, T-mobile is only 20 million away from having 300 million with LTE.

          I wouldn’t say “only” as the last 20 million POPs is an increase of 1 million square miles versus their current 0.6 million square miles of native coverage.

      • John

        Yes. Do you know there are 3.8 million square miles in the USA, the majority of which are rural and on Edge, if any coverage. If you think 6 months is enough time to upgrade all the tours in that area to 4G LTE I have a bridge to sell you. :)

        • Justin Smith

          TMobile only plans to cover 1.6 million square miles of the US with LTE by year end. They already have over 0.6 million square miles covered. They also don’t ahev that much edge to upgrade.

        • John

          I hope you’re right. Tons of Edge in Iowa (iWireless t-mobile affiliate. They did press release in March that said they would do cities by 3rd quarter to LTE and then Edge to LTE on major highways and more Rural Edge to LTE upgrade in 2016. Have hspa+ now in Des Moines, which doesn’t suck. Have been waiting for upgrades since 2013. Will give them to end of year before possibly dumping TMO for AT&T or Cricket.

        • Justin Smith

          Well as long as the images I’m about to send are approved you can see just how much better LTE will be in Iowa by Year end(most likely before) At least all 2G will be gone by mid year as they have stated many times as well!

        • Justin Smith

          Just look up T-Mobile end of Year coverage and look at images, it shows just how much better things in Idaho should be by year end. Also, as we all know T-Mo hopes to get add LTE to all 2G sites by the end of June

  • Joe

    At the end of 2015 is when we will see real competition from t-mobile including price and good coverage.

    • Jay Holm

      2016 forward there should be sole really interesting competition in the wireless industry. Unfortunately Verizon still doesn’t care about competition.

      • Fabian Cortez

        They will if they want to hold on to their customers.

        • eAbyss

          But they won’t. Verizon’s drunk their own Kool-Aid.

  • chris

    Since I am from Michigan hopefully this means well finally have the rest of the upper lower Northern half of Michigan finally have coverage, tired of hearing the south of Michigan has coverage, still waiting since I really don’t want to join Sprint or Verizon !!!

    • Josh Oliver

      I could not agree more. Traverse City, Petoskey, Mackinaw and Alpena would all benefit from having T-Mobile which I hope they deploy soon. I used to have t-mobile until their roaming agreements changes to the measly 10mb a month. Their map recently updated and it seems as though they have expanded from Grand Rapids to now cover Muskegon. I think that coverage will continue to expand from the south slowly northwards..

      • Jeremy

        They just filled in the gaps along lake Michigan in Saugatuck, Holland, and north Holland up to muskegon. I do find that the new coverage map is not as accurate in terms of coverage strength. Tmobile should put the “new tower” icons back on the map so we can define a coverage area better. As far as expanding footprint….there is a ton of work left to reach all northern areas of Michigan, yet let us not forget there are many areas in lower Michigan where tmobile took away roaming and never expanded native coverage ie: Allegan and vanburen counties, hastings, Middleville. I hope they can achieve their coverage goals. My speeds in Holland michigan are fast and I would love to be able to go to my cottage up north and have fast service as well. Don’t forget irons Mi when you expand tmobile!

  • Zach Chadwick

    Rural areas are definitely a need-be. Traveling along interstates, freeways, and highways should not mean ‘Well you’re driving, so you don’t need coverage’ Haha. I would love to go on a long road trip, and relax and watch Netflix, as friends and I are on our way to our destination. T-Mobile can make memories happen, and it’s just what it’s doing. When I got my iPhone 5S on T-Mobile, I was excited because it was the first time I ever had unlimited data, and it was GSM. Something Verizon had no idea about, surfing the web, and talking at the same time is something you could only do on Verizon, if you were connected to wifi. T-Mobile was honestly a life changing carrier for me. The Wicked fast data speeds they deliver are often as fast, if not faster than what Comcast can deliver via cable. It’s ridiculous, and it’s only going to get better. When T-Mobile begins deploying 5GHz LTE, that’ll be another life changer. Their engineers are great! It’s nice to know that T-mobile is listening, and is looking at every opportunity they can, to get just as good of a coverage area as AT&T, and Verizon. The fact that LTE rollout only began two years ago, and covers 280 million people already beats Verizon’s very own LTE deployment timescale. T-mobile will soon, be THE ‘UNCarrier’ that America has been waiting for!

    Thank You T-Mobile,

    Zach Chadwick.

    • Dylan Aarhus

      That would be awesome if they started there own Internet war between a&tt and werizon fios they would put both out of business so quick that will be my dream one day waking up and tmobile has Internet and bundles

      • Justin Smith

        Bundles… -dies-

        • Dylan Aarhus

          Not if they cut the contract and sell Internet for a price that consumers are willing to pay for it will actually make them more money

    • Justin Smith

      For my road trip I’m taking this summer from looking at the coverage map I obviously won’t have any LTE or native coverage in West Virginia but it shows that I should have full LTE the rest of the way and only a small drop off to roaming while passing between highways.

      Not too bad considering the last time I drove through that stretch(last year) there was horrible 2G or nothing most of the way there!

    • Dave

      Totally agree with you Zach. Next year, I’ll be moving to the Olympic Peninsula, west of Seattle. I’m finally starting to see that area move from Edge to LTE. Thanks T-Mobile!

      • eAbyss

        The Kitsap or Olympic Peninsula? A lot of people get them mixed up. The Kitsap Peninsula is west of Seattle while the Olympic Peninsula is west if that.

        The Kitsap Peninsula is improving ever so slooowly while more effort seems to be put into getting the Olympic Pensula up to snuff. The Port Townsend area is pretty good and the Port Angeles area is good as long as you stick to the city, everywhere in between is EDGE, UMTS, HSPA+, very spotty LTE, or no coverage at all. According to their EoY 2015 map though that’ll all be LTE and they’re going to roughly double their native coverage on the peninsula mainly by deploying along the west coast.

        • Dave

          Olympic Peninsula. I’ll be somewhere between Port Townsend and Port Angeles. Sequim is still mostly Edge, But PT and PA has decent LTE.

        • eAbyss

          Yeah. It’s kind of sketchy in that area but that should change by the end of the year according to T-Mobile.

          I live in the Port Orchard on the Kitsap Peninsula but head out that way every few months for the wine tours (they have some great wineries and cideries on the Olympic Peninsula) and other things. Even though we mainly stick to the main roads (still do some exploring) there’s still a lot of coverage problems. I’ve seen great improvements though the last couple of times, mainly in the Port Townsend area down towards the Hood Canal bridge, and my sister who travels all over the northern peninsula for work says coverage is improving. I’m hoping the projected EoY 2015 coverage holds true. I hate being without good data coverage.

    • Richard Roma

      What are you talking about, considering that Verizon’s 2nd LTE network has a larger footprint that Tmobile’s entire 2G | 3G | LTE network combined?

      BTW are you trying to get a job or such up to Tmobile?

      • Zach Chadwick

        Richard, no where did I mention that T-Mobiles LTE Network was larger than Verizon’s. And no, I’m not sucking up to T-Mobile. T-Mobile is truly an amazing carrier, and it’s changed my life. Just like how iPhone has. So please stop with the derogatory comments. Thank you.

  • Kenneth Warner

    Yes the little town of Tipton, California could definitely use a boost

  • Dylan Aarhus

    Coverage in the valley in hemet Ca.

  • JaswinderSinghJammu

    Try taking a trip from bay area to southern California and you will realize how non existent t mobile coverage starting just south of 152. Having said that I sort of knew that so I invested in a Verizon hotspot for the trip and activated it on the prepaid 10 GB plan for one month. Since most t mobile phones have WiFi calling and Texting it worked just fine. For the most part bay area speeds are off the hook. Hoping the coverage all hwys will improve and with 700 MHz launching in more and more places it could only get better.

    • Once 700MHz is fully deployed and live in California, most of California will be covered.

  • FILA

    I was in Arundel Mills the other day and although I had full LTE, it was unusable. I dont know if it was overloaded or what but it pissed me off. I couldnt do anything at all with it. However Im a T-Mobile lifer, I take the good and bad

    • 21stNow

      Maybe it was just overloaded that day. I have been able to use LTE up at Arundel Mills for around a year now.

  • Loganopolis Jammyjamjamjam Bop

    that huuuuuuuuuuuuuuuuuuuuuuuge swath between north carolina and ohio please.

    • Joe

      Haha poor west virginia probably will not see coverage for another 2 years till after the 600 mhz auction :(

      • Loganopolis Jammyjamjamjam Bop

        No joke! Got family there. Tires of att roaming when i visit.

        • Joe

          Yup lucky me I almost never travel through that black hole.

    • Justin Smith

      Couldn’t agree more! West Virginia has no native coverage and whenever I travel through the state(at least a year ago) it was all spotty AT&T roaming and was very slow as well. That won’t come for a long time though

    • Raiterio Patterson

      Yes oh my god a thousand times yes

    • jonzey231

      Yes please!!!! Drove from TN to OH on 75 North on Thursday and it was ZERO coverage the entire way

  • Jay J. Blanco

    T-mobile will take care of Rural coverage soon they are partnering with rural carrier like Verizon did. Verizon has 27 agreements. Hopefully t-mobile will have that many to expand their core age in rural areas

  • eAbyss

    While it’s a great improvement, a 60% increase does not equal “almost double”.

  • steveb944

    Speaking of band 12…Yotaphone 2 just showed up on Indiegogo with band 2,4, AND 12 support. I’ll be picking one up I think.

    • taron19119

      T-mobile band 12 is a joke

      • Joe

        What makes you say that?

        • taron19119

          The fact that t-mobile says band 12 is officially live in Philadelphia but is only in three locations

        • Joe

          True that the amount of areas where it is available is very limited right now but that does not make it a joke. It will get much better by the end of the year.

        • taron19119

          How when it is missing in half of Philadelphia but t-mobile says that the market is fully lit up

        • Joe

          yeah the whole thing with the market is fully lit up well you know all companies lie and my guess is that a lot of the towers have it but they are still tweaking it.

        • Eric

          All carriers state that an area is live, but that doesn’t mean every site has Band 12. I’ve seen B12 all around Philly, and the common setup has a long panel next to two short ones.

        • taron19119

          Ok so where is band 12 in Germantown/Mount Airy and olney section of Philadelphia

        • Eric

          I haven’t been there, unfortunately.

        • taron19119

          The only 2 places that have band 12 is around broad and Olney and the airport

        • Eric

          Well I have seen Band 12 equipment on top of many sites across the area. I’m pretty sure only areas that really need this spectrum are upgraded first (i.e. thick buildings).

        • taron19119

          So i don’t need it i am on edge when in my house

        • Eric

          You should contact the local T-Mobile engineers to see if/when the site(s) serving your area will get Band 12.

        • eAbyss

          Just because they have it doesn’t mean you’ll connect to it. B12 is intended to fill areas where you can’t get coverage with bands 2 and 4 such as indoors or outdoors between towers and/or where the terrain blocks the other bands. Because of this bands 2 and 4 will normally be given preference when connecting to LTE.

          Also just because an area is live doesn’t mean it’s 100% complete. This goes for all carriers.

        • taron19119

          Im on edge in my house

        • Fabian Cortez

          You shouldn’t be parking on Band 12 only. That’s not the purpose of the band.

          Likewise, when T-Mobile, and other carriers, announce a market doesn’t mean it’s 100% optimized.

          During their modernization, when my market was officially announced as being launched, I found that I still frequently encountered EDGE more than 3G (PCS HSPA). Of course after a few weeks-months it was much more consistent.

        • taron19119

          Well when im in the house i get edge and outside i get lte so i need it

        • superg05

          go on twitter and shine a light on it companies don’t like being publicly embarrassed but before you do that when you upgraded did you use the same sim from your old phone or had the new one activated i ask because each sim card generation is different it changes with the network to improve compatibility “might” help @JohnLegere @TMobile

        • taron19119

          I have the newest sim card

        • superg05

          okay then go nuke them on twitter

      • steveb944

        YMMV. In my market we normally get first pickings on new network upgrades so I should see the effect, especially in building.

        • taron19119

          hope they light up more than just part of the city like they did in Philadelphia

      • chrdddtp9

        It’s probably not turned on higher power yet!

  • Fabian Cortez

    It’ll come as some relief to many that T-Mo plans to almost double its geographic coverage too. Reaching its 300 million POPs goal means boosting its geographical coverage from under 1 million square miles up to over 1.6 million square miles.

    It’s actually more than double as their current entire native footprint, without roaming, is at 0.6 million square miles. Moving up to 1.6 million square miles is a 2.67x increase.

  • Uri

    we need 700MHz band12 in Chicago!

  • John

    Did anybody notice the service had a called ID issue this week. Names and numbers were displayed ?

    • Eric

      I noticed that today when my father called me. His phone number displayed, but not the name.

    • Nick

      Did they fix the issue where Name ID doesnt work with Volte?

  • mmunson

    I would like to see the plans boosted with data. 50 dollar one with 2gb 60 dollar one with 4gb , 70 dollar one with 6gb, unlimited with 8gb in tethering.

    • AussieB

      Check straight talk.. $45 for 5gb

  • Aaron C

    Heading up to NH this weekend with my Nexus 6. Going to do a sensorly mapping. Would be nice to hit some band 12. We’ll see.

  • YABD

    Rural? They said the same thing in 2014, 2013 and 2012 about rural, I travel every day through and coverage is just getting worse and worse. Tmobile don’t own towers in rural, they pay to “partners” to run their frequency but they are not doing a good job.

    • superg05

      there are fcc filings all over the place its happening if the fcc would get off its ass and review and approve progress could happen faster

    • MyBetterUserName

      They don’t need to own a cell site, or a “tower” as you put it, to increase coverage. They would just need to lease space on an existing site, and light it up. There’s some paperwork that needs to be done, but that would not prevent them from installing the hardware and prepping the site.

    • (J²)

      Actually, I use to do some work in a small town – Wilkesboro, NC and I commuted 100 miles from Charlotte, NC (Which is almost a route across the state). In early 2014 T-Mobile had nothing but 2G outside of the Charlotte Metro Area. In mid-2014 the smaller towns (in between) began to receive 4G. At the beginning of 2015 there were no 4G only towns, all were 4G/LTE except my work location. Now, T-Mobile covers the entire 100 mile route and every town nearby entirely with 4G/LTE. T-Mobile has come far within NC in the last 12 months.

      That says a lot considering most of NC’s has ALOT of rural areas. I would say rural areas and small towns make up 60% of the states geographic mass and populations.

      • YABD

        I travel rural areas of: Indiana, Illinois, Ohio and Kentucky and I just get spotty calls and no 2G at all. I have a LG G3.

        • (J²)

          Yeah, I know its still bad in other states but as a whole it is improving.

          The good thing is that T-Mobile is deploying 4G/LTE on spectrum that currently provides 2G.

          This is “suppose” to be completed by the end of 2015. I’m thinking next year is more realistic but we do have 6 months to go.

          Also, Metro PCS’ CDMA network has not yet been decommissioned. Once it is, it will be redeployed for T-Mobile’s GSM network.

    • terryo

      Exactly the opposite for me. In western Washington the coverage has gone from literally nothing and 2G up to principally 4G LTE in many rural regions. T-Mobile is doing an excellent job at filling in rural areas. I’m quite amazed at the improvements which have come to light. T-Mobiles coverage is far superior to Sprint and the other smaller carriers in sparsely populated areas. As a customer, I sense a real commitment by the company to better coverage in rural areas.

      • Hector Arteaga

        Same here in Tennessee. Hopefully, they will build in in Henderson, TN however. Still uncovered for EOY 2015.

        • jonzey231

          I was in Gatlinburg and Pigeon Forge all week this week and unless I was right in the city, I was lucky to have Edge. Hell I had full bars of AT&T roaming at Newfound Gap. I know its a terrible terrain for coverage but Between cities and on the highway back through Kentucky to Ohio, I literally NEVER had coverage.

  • (J²)

    T-Mobile needs to offer plans that are tailored to each family members needs. T-Mobile is pushing the 1 size fits all plans. Usage and needs are never EQUAL in families.

    I think this is the case with all of their postpaid plans. T-Mobile completely misses the mark for older people who enjoy a smartphone but rarely use it.

    T-Mobile could offer a “Shared Bucket” of Data, Minutes and Texts and allow certain family members to opt in/out or create special reserves for each users.

    As a combined family of 3, we use less than 10GB of data per month but some of us have to subscribe to Unlimited Data, not because we NEED IT but becomes the other tiers are either not sufficient or priced the same as Unlimited Data.

    • Justin Smith

      They have said many times that they don’t want to do shared data buckets. 1 because they are just a bad idea overall and each user should have a plan that matches how much data THEY use specifically and 2 because if one person uses a ton of data everyone else shouldn’t have to suffer the consequences…

      T-Mobile allows you to choose how much data each line gets on their family plans as well! If you don’t use a lot of data and just use calling and texting, T-Mobile has affordable prepaid options with either their prepaid brand or MetroPCS.

      • (J²)

        The shared data buckets are a bad idea on other carries because they result in overages. T-Mobile simply throttles the data.

        Yes, T-Mobile does allow you to choose how much data each line receives on a Family Plan but there’s limitations and usually out of promotion expenses.

        For example, lets say Line 1 and Line 2 need unlimited data. while Line 3 is fine with 1GB.

        The 2 Lines for $100 ($40 for each additional) promo offers unlimited everything but doesn’t allow one line to select a smaller data tier. (ending cost $140)

        The 2 Lines for $80 ($10 for each additional) promo offers 1GB of high speed data. Unlimited data add on costs $30 each. (ending cost $150)

        * Since we only have 3 lines, I’m not eligible for the 4 Lines for $100 – 2.5GB each.

        T-Mobile’s base Family Plans offer great savings but when modified (as you can see above) they actually become more expensive and forces some people (like Line 3) into plans they do not need. Even if we were settle for one tier lower than unlimited data, there would be no savings.

        The prepaid plans follow almost an identical pricing structure. There are other unique plans that are not suitable for everyone.

        Usage will vary for one member of the family to the next and T-Mobile’s plans are not currently structured to accommodate that.

        Another example…Older family members may not use any data but odds are they now have a smartphone which requires data to fully function.

        Don’t get me wrong, I love T-Mobile but there is room for improvement. There plan breakdown is a tad bit flawed.

        • philyew

          I went from needing four lines to only three, but decided to retain the fourth line for the added $10/month. By swapping over the SIMs and using call forwarding when my data limit is reached, I get one line with 2.5GB, one with 4.5GB (+ 10GB bucket), and one with access to 5GB for a total of $110/month.

  • AussieB

    Single people get no love. Let’s see Tmobile match Straight Talk new 5gb unlimited LTE for $45 (and no pesky fees)

    • Justin Smith

      Straight talk is an MVNO and has a small customer base. That allows it to make these low prices for a larger amount of data. T-Mobile has to pay way more people’s salaries as well as build out and MAINTAIN their own network which is a very expensive task to do.

    • Krali

      I mean, you can just get your parents on board or something and you’re good to go. I have my parents and my grand parents on my account. Will be adding my little brother as well soon enough. I save a fortune on my bill.

  • millenialkid

    Can’t get T-Mobile to handoff from a hotel’s inbuilding site to the macrosite.

    Seems whenever Allan Tantillo says on youtube is right…!!!!

    Today, I drop a call going from inside a hotel that has in-building coverage and has a site inside the hotel… To the MacoCell site on the roof of the hotel.

    How do I know this? Well, a neighbor is a RF Engineer at T-Mobile. In 2013 there was a round of layoffs, approved by John Legere, and that round of layoffs allowed T-Mobile to become a retailer of phones.

    Neville Ray should be proud of this.

  • TaylorW86

    As a TMO Rep in a rural market, I would like to know why the entire focus of every update is LTE coverage. Many, many TMO customers are simply concerned with being able to make a phone call while driving from one place to another. VOLTE helps that to some degree, but only for phones with LTE capability.

    • chrssstp9

      They have technology that’s backwards compatible with GSM and hspa+ integrated which when you are not in the coverage area call won’t drop off.

  • YABD

    Sometimes I am driving in rural areas and suddenly the bars drop to cero and 6 miles later the bars come again. But in those places I used to have coverage. Somebody knows what’s the problem?