Uncarrier 9.0 for consumers: Device payment plans paid off, promotions made permanent

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Along with its new simple pricing and offers for small business owners, T-Mobile announced a couple of new promotions for its regular consumers. Dubbed “Un-contract” and “Carrier Freedom”, they threaten to make T-Mo’s offers even tastier than they already were.

The Un-contract

In T-Mobile’s words, the Un-contract move is there so that business customers and regular consumers can be more certain about their price plan cost and allowances. Your Simple Choice rate plan won’t go up as long as you stay a customer, and even customers with unlimited 4G LTE data will have it for a minimum of two years.

“We’re the Un-carrier. Everything the carriers do, we un-do,” said John Legere, president and CEO of T-Mobile. “The other guys have been throwing out all kinds of desperate, short-term promotions to suck you in and lock you down − only to jack up rates later. We’re not playing that game. The Un-contract is our promise to individuals, families and businesses of all sizes, that − while your price may go down − it won’t go up.”

This extends to promotional offers. So, if you’re one of the customers who signed up to the 4 lines for $100 deal to get 2.5GB per line, you’ll keep it. For as long as you’re a customer. That means it won’t revert back to 1GB when 2016 swings back around. That extra allowance is yours to keep.

For all Simple Choice customers, the Un-contract kicks in from March 22nd.

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Carrier Freedom

Contract Freedom, originally announced in January 2014, introduced an easy way to escape another carrier’s contract. T-Mobile would pay your early termination fee (up to $350) and give money towards your old phone so that you can switch your number to T-Mo. Today, the carrier announced that it’s extending the offer to pay for device payment plans like AT&T Next. T-Mobile will give customers up to $650 to pay off those installment plans and help them switch carriers.

“To take advantage of Carrier Freedom, a customer simply ports their number to T-Mobile’s wildly popular Simple Choice plan, trades in their smartphone or tablet and buys one of our hot new smartphones. They’ll get the trade-in value right away, and a prepaid card with the balance of additional outstanding phone payments after the trade-in value when they submit the carrier’s bill to T-Mobile − up to $650 total per line on up to 10 total lines. Businesses with more than 10 lines also can also take advantage of Carrier Freedom, with bill credits up to $100 per line after the 10th line.”

All in all, the pain points addressed today on both the consumer and business sides could be wildly successful. For me, these seem like the kind of issues T-Mobile should be dealing with when it’s trying to change the wireless industry. Much more than important than free music streaming or Wi-Fi calling. As popular as those are, they’re nice bonuses.

By offering simple pricing to businesses, and locking in promotional offers permanently, T-Mobile is being a true Un-carrier.

Source: T-Mobile

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  • Kingcharming

    Nice!

  • Kingcharming

    Nice!

  • SP_Jon_M3

    I have the referral promotion that cuts my bill by $10/month for a year (I already had the unlimited data plan). Does this mean that I now get to keep that same promotional rate for the rest of my time with T-Mo?

    • xmiro

      no

      The promo in reference is the 4 for $100 w/2.5GB

      • SP_Jon_M3

        Yes, that promo is covered, but it was just an example of the many other promotions that’ll theoretically be covered as well.

  • SP_Jon_M3

    I have the referral promotion that cuts my bill by $10/month for a year (I already had the unlimited data plan). Does this mean that I now get to keep that same promotional rate for the rest of my time with T-Mo?

  • dtam

    sweet, 2.5 gigs is all I need anyways!

    • MKashi

      64 MB RAM is all that a PC needs :)

      • TMOUser

        Are you trying to refer to Bill Gates? He allegedly said something about 640KB (but he denies that), not about 64MB.

        • MKashi

          sorry missed a 0

        • TMOUser

          There is a big difference between 640KB and 640MB. About 1024 times difference :)

      • Adam

        MS-DOS for IBM PC limit was 640KB.

  • jaimeace

    Left T-Mobile last week for AT&T although prices are great, in my area nothing is being done to improve network. Because of their lower prices there are now additional users which is slowing down data speeds to almost a halt. Paying more now but at least I have fast data. T-Mobile in my are went from 7-11 Mbps just a year ago to 0-1.3 Mbps (3G speeds). Was with T-Mobile for 14 years but it was time to move on. Representative I spoke with when cancelling said this was happening to her where she lives as well. T-Mobile needs to improve services before they offer the public more.

    • Ben

      Which phone do you have and what area are you in?

      • J.J.

        Left last week but still on Tmo site, No discus account, and promoting att. I don’t think they will be responding back lol

        • Ginger917

          Who is they? lol

    • Ginger917

      I am in the north central region which is rated the worst for them. Buy US Cellular or something and improve your midwest coverage.

    • Jay J. Blanco

      I talked to t-mobile today and they said they are working on bandwidth in my city because my city is starting to see slower speeds from more users. But hopefully they increase bandwidth in your city too.

      • TK – Indy

        Time for you to try something different. They have no 700 mhz in NC and if they got any AWS-3 it is still 2-3 years from being usable.

        • Jay J. Blanco

          what are taking about?? I’m talking about t-mobile shutting down AWS HSPA and allocating it to 10mhz LTE AWS in Columbia.

        • TK – Indy

          And leave half their subscriber base needing to either upgrade or have no data? They still sell HSPA only phones, and have some MVNO’s that are HSPA-only. They can’t shut it down.

        • Jay J. Blanco

          I don’t care about about AWS HSPA let them die. It’s time to move forward LTE is the future I pay 30 dollars now a month for Lte. HSPA is fine on 1900mhz

        • Jay J. Blanco

          Well they said they working on it so I guess half the subscriber base gone be messed up. Because Columbia is running legacy and 1900mhz HSPA. But I can screen shot the tweets

        • Jay J. Blanco

          Tmobile has HSPA on 5mhz AWS and HSPA on 5mhz 1900mhz. No one will notice

  • Sad To See

    “and even customers with unlimited 4G LTE data will have it for a minimum of two years.” What!?!?! The 2 for $100 Unlimited plan is one of the MAIN reasons I’m planning to stick with TMO, I vividly recall that it was stated that customers on this plan will be grandfathered and get to keep the plan as long as they wish. This is starting to sound like a Verizon Move…if it weren’t for the promise not to increase prices.

    • Ben

      At the time, they simply said “Once you sign up, there is no planned expiration date – so you can keep the plan even after the offer is no longer available.”

      That hasn’t changed, all they have done is commit to not expiring it for two years.

      • Jay Trainer

        What’s the difference?

        • Ben

          There is no planned expiration date still, just that they guarantee they will not expire it within the next two years. No planned expiration date doesn’t mean it will never expire, just that they don’t have plans to at the time.

          Right now I have no planned travel coming up. That doesn’t mean that I’m never traveling again, just that I don’t know when/where it will be. This is T-Mo extending their promise of ‘no planned expiration’ to ‘no planned expiration, however we guarantee that it will be around for at least two more years’.

        • Wut Mane

          I`m still confused. If they are saying they MAY stop offering Unlimted in 2 years, but if you have it you keep it forever unless you change plans that is one thing. IF they are saying in 2 years they might change your plan if you are on the promo 2 for 100 plan, that is a diff story. If this is the case should we just switch back to the regular unlimited plan to be safe?

        • xmiro

          they are saying in 2 years they might want to charge you $120 for 2 unlimited lines

      • TMOUser

        Are you saying that the *offer* will be available for at least two years to customers that
        haven’t taken it yet?
        This sentence sounds like it applies to customers who already have this deal and TMO promise is not to cancel it in the next two years and forcing them to move to another plan.

        • xmiro

          no once you sign up for 2 unlimited lines for $100 you keep it for 2 years, regardless of when the offer itself ends

        • TMOUser

          That still sucks. I should be able to keep my current rate plan and be grandfathered if it’s no longer offered to new customers.Typically that used to be the case with former plans. I’m really surprised that this statement is positioned as part of the un-carrier.

          I switched to the 2-line plan with unlimited 4G LTE data just because I thought I could hold on to it as long as I want. I had to give up corporate discounts and I’m sure that I’m not getting those back if they force me to move back by my previous plan 2 years after they decide to discontinue this one.

        • xmiro

          nothing in life is guaranteed, only the wireless industry lets you pay old rates, and that will go away eventually it seems with the 2 year guarantee now in effect with T-mobile.

        • Ben

          I was referring to the expiration date of those who had the plan, not those who were thinking about getting it. T-Mo could end the promo tomorrow if they wanted to, as they haven’t indicated when they plan to end it.

  • Paul

    “For me, these seem like the kind of issues T-Mobile should be dealing with when it’s trying to change the wireless industry. Much more than important than free music streaming or Wi-Fi calling.”
    Streaming music; I agree, it’s not as important but I guess a lot of people have limited data plans.
    WiFi Calling; It’s as important an issue as the ones they addressed today. A LOT of customers want it and are still waiting for it; Nexus 6.

    • dtam

      …and hopefully nexus 5

      • ChristianMcC

        As much as I love the nexus 5, I’m glad I trades with my wife for her moto g LTE, because the N5 battery life sucked in comparison. Hopefully 5.1 fixes it, or the 2015 N5 is much better.

        • J.J.

          2015 nexus 5? Im not tracking. Is this a thing?

        • lomsha

          Nope

        • ChristianMcC

          It’s the rumor and my personal hope…

        • dtam

          rumor is Huawei will produce the next Nexus 5

        • J.J.

          Haha.. Really. We will see. I really do think it needs a refresh cause the 6 is just to big for the average person

        • dtam

          I agree…just something the same size, pack in a new processor, put in support for newer radio bands, keep it around the same price and we’d have a winner

  • Joemail

    I live in NYC and reception is awesome…outside! inside big buildings..i got nada like 1-2 floors below ground. Shows you even in a big metro area..TMO still has a ton of work to do.
    I personally cant wait for 700mhz so i can enjoy my music while working out at my company’s gym that’s in the basement..I had sprint and had reception down there, but sprint was garbage..a price to pay for switching..but worth it IMO.

    • brybry

      yep until Channel 51 goes away to another spectrum, it won’t get green lit in the NYC area. Long Island has 700mhz already up and running because they’re out of the TV stations range. I can’t wait til this is done.

  • TK – Indy

    Well, there is a rate freeze and unlimited data guarantee for 2 years. It’s all good.

  • TmoRocks

    if only this applied to the free unlimited data until the end of 2015 upgrade lol. i can always dream :p

  • James h Jackson jr

    What about those on select choice plans not the simple choice but the grandfathered select choice ones? Any one know

    • TK – Indy

      The quote was “All promotional plans are now permanent.” Also, “Your rate will never go up, it can go down, but never up.” Sounds like you’re good.

      • MKashi

        “If you like your plan you can keep it?”

        • Fabian Cortez

          Really?

    • steveb944

      If they haven’t contacted you yet…You’re grandfathered already so you should be fine I would think. But you won’t enjoy some of the new perks, I suggest when a good deal pops up to sign up and lock it in.

  • davidofmidnight

    It seems as if they reached the end of their Uncarrier rope. It started well with actual Uncarrier-like changes, but now it’s a convoluted mess.

    Maybe they should now focus on value, consistency, and their network.

    • KingofPing

      “Your pricing and plan will never change unless you want it to.”

      Yup. That’s convoluted as F*ck.

      …smh

  • kgraham182

    Not trying to be a jackass, but how is TMO making money from all these uncarrier promotions? Seriously.

    “They’ll get the trade-in value right away, and a prepaid card with the balance of additional outstanding phone payments after the trade-in value when they submit the carrier’s bill to T-Mobile − up to $650 total per line on up to 10 total lines. Businesses with more than 10 lines also can also take advantage of Carrier Freedom, with bill credits up to $100 per line after the 10th line”

    If a person has 5 iPhone 6’s and decides to switch to TMO will give them up to 3250? Correct or I’m reading this wrong.

    • ChristianMcC

      It’s true, but one thing that’s required is the trade in of said devices, so they recoup their losses, mostly.

      • TK – Indy

        Lots of channels to move CPO phones now. Insurance replacements for breakage, MVNO’s, etc.The carriers all see this as a profit maker going forward. It’s going to be like trading in cars – just be careful not to get ripped off on the trade-ins.

      • jmpstar

        Christian McC, I know this might sound kinda sketchy, but could you please send me an email? My address is jordan dot miera at gmail dot com. I can’t figure out how to send private messages via Disqus. I’m working on a T-Mobile-related project for school, and I would like to talk to you about it. I’d like to explain more via email if that’s fine! Thanks!

    • TK – Indy

      This is a chance to bail if you did an iPhone 6 and now either want to be rid of it, or move to a 6 Plus.

    • less churn, more new customers. the majority of people won’t top out at $650. so TMO will get their monies from bills and potential phone sales.

    • PHL

      I think it also fosters brand loyalty, something that is very difficult to achieve in a price sensitive industry. VZ and ATT have used contracts as a way to reduce churn. TMUS is taking a different approach by making it attractive to stay, if all else is equal.

    • J.J.

      Correct but most are going to buy a new phone from T-Mobile of same or greater value. Even if on eip T-Mobile Will get the money back over time since you are still stuck with them until your new phone is paid. When your adding 8 million customers a year you can take that initial hit of lower revenue. Plus last quarter 2014 revenue was up 19% so there is a bit of wiggle room

      • Irfan

        yes and this EIP payments goes to Bank or fiance companies not from T-Mobile , once you buy phone t-mobile get full amount of money from them. .

    • E

      So, when you buy a discounted phone and get a 2 yr contract you pay for the phone “hidden” inside the rate plan. so when your out of contract you still pay the same price. When you separate the 2 then you “truly” get a service plan and phone payment plan. With carrier old school ways we would lose anywhere between 600-800 on cost of acquisition of a discounted phone, where as now carriers no longer “lose” money on cost of acquisition. so carriers can now “save” money when adding customers. so with the etf/phone payment programs we are kind of at the break even point right off the bat when acquiring new customers. In theory is free money that’s being played with.

    • UMA_Fan

      Well I’m sure they look at how to fund these initiatives from cost savings elsewhere in the company FIRST. Looking back at the past two years T-Mobile has posted a net cash profit when all was said and done year end.

      Also what a lot of people don’t realize is the T-Mobile simple choice plans now have entry level pricing MORE expensive than what their plan pricing was on no subsidy rate plans they had before hey went fully no contract.

      That’s why tmobiles profit and margins are growing while the other three carriers have declining revenues in order to compete.

      • mmunson

        This is the reason why I am seriously considering buying a One Plus One and just going to jump down to a Microsoft 635. I noticed how Simple Choice is way too expensive now.

        • UMA_Fan

          I should have added that the more lines you have on there now it’s cheaper than anything out there on a per person level.

          It’s tmobiles way of paying to retain you.

        • mmunson

          Yes, but my family members would rather join Verizon which makes it hard to be a customer of TMO and I am considering going to Metro PCS.

      • MKashi

        If you look at the financials, nearly half of the outstanding consumer loans held by T-mobile are sub-prime loans.

    • Irfan

      Simple answer they take your phone , sell T mobile brand phone , they cover money by that way , every new phone they sell , they make 200 to 300$ easily and they sell your old phone in open market , the cost of the service does not bother them because its already there , its not like cable company who install line and devices and etc at your home , plus they break other company customer , in USA history of customers are base on Billing so if some one on billing min stay at least 6 months ..John always said Math , they really did a MATH .

      • fentonr

        I’m curious how you think they make so much off of the phones they sell. When I worked for Tmo they made $50 on their highest margin phone. Which while still good, most phones were less than that and they have all of their supply chain costs to take out of that.

        I’m just curious why you think they’re now making $200 – $300 now.

        BTW, I dint have any evidence nothing has changed since I worked for them a couple of years ago, I just don’t see anything to indicate it has.

        • Irfan

          you are not in the Market business , if its not , why in US the cell provider sells the phones ? because it has big margin of profit …

        • fentonr

          I don’t understand most of your post, but I can tell you why the carriers sell phones. Its because wireless service requires a phone to use.

    • Fabian Cortez

      It’s the same thing they did with ETF buyouts.

      They have competent accounts, not from Indiana, that know how to balance the books while still making a profit.

      • MKashi

        wonder if those accountants have seen the fraction of sub-prime EIP loans carried by T-mobile…

        • hanfeedback

          Tmobile has tightened their credit requirements. The idea that the majority of EIP installment plans are to sub prime people is simply not true.

        • MKashi

          I never said “majority”… I believe the number is close to 45% though, as per the last financial report, now that’s substantially high

      • J.J.

        Yea Indiana government is the worst. They ” “misplace” 300million, lay off people, then a few years later mysteriously have exactly 300 million in surplus to spent on what they want. True story!!

        • TK – Indy

          He was poking at me. I have an accounting degree and live in Indiana. He doesn’t like me much.

        • J.J.

          Lol. I live there too. Good burn then

  • bryck

    Thanks John, for saving me from AT&T. On the phone with customer care trying to switch as write this.

    • j c

      Be careful if you’re bring your AT&T branded phone over as you basically CANNOT SURF AND TALK. Most AT&T phones cannot use TMobile VOLTE!!!

  • bryck

    Didn’t do the switch. they were only willing to give me $200 for my 64 Gb Galaxy note 4. Not acceptable.

    • gabegw11

      Wow not bad I’d only give 50 bucks for it…..

      • patt

        that is how much nexus 6 is worth ;)

        • eAbyss

          Pure Android is priceless.

        • patt

          Yes os but not nexus ;)

      • Westbrook

        I’ll offer you $55 for that POS, but you pay for shipping and COD. Deal, Bryck?

    • J.J.

      Sell elsewhere. Like eBay. Did not know att sold a 64 gb note 4. Hmm.

      • Bryck

        Sorry 32 gb.

    • JiGSaW525

      Sell elsewhere and bring a flip phone from the grave yard to trade-in.

    • xmiro

      Androids don’t hold their resell value well at all

    • UMA_Fan

      PLUS cancellation fee costs.

      • Bryck

        I’m on At&t next. I have no contract.

        • Matt

          But how much do you owe on the phone because T-mobile will pay that amount now, where as before you would be on the hook for it.

        • Bryck

          About 600

        • eAbyss

          That’s not exactly “$200” then is it?

        • Westbrook

          He’s an idiot. He thinks T-Mobile is buying people phones. What a dumba$$

    • Alex P.

      You have another cheap phone? Use that for “trade-in”. Keep your Note 4. It’ll work with T-Mobile’s SIM.

  • Mark

    When I saw the headline, I thought they were going to pay off my ETF! Unfortunately, that’s not one of the perks for current customers… :(

    • randomnerd_number38

      Yes it is. If you have an ETF with T-Mobile, you can trade in your current phone and buy a new one with the simple choice plan and owe them no ETF. That’s the same deal customers coming from other carriers are getting :)

  • steveb944

    That’s great! They just locked me in forever! If anything I can keep my line open on the family plan in the future and get a new one elsewhere if need be.

    What worries me is the potential price hike due to fees on the 22nd.

  • Eric

    Does it also extend to the refer-a-friend unlimited data promotion?

    • SP_Jon_M3

      I am wondering the same thing. I’ve read the press release but it doesn’t give much detail on what promotions are covered. They only give the example of the 4 lines for $100/month as one of the promotional rates they will continue. Here’s a link to the press release: http://newsroom.t-mobile.com/news/uncontract-carrier-freedom.htm

    • Hurlamania

      Read my tweet and response from T-Mobile

  • MKashi

    Didn’t Sprint launch the same program a few weeks ago, paying off the contract and device payments?

    • SP_Jon_M3

      I’m wondering the same thing. I’ve read the press release but it doesn’t give much detail on what promotions are covered. They only give the example of the 4 lines for $100/month as one of the promotional rates they will continue. Here’s a link to the press release: http://newsroom.t-mobile.com/news/uncontract-carrier-freedom.htm

  • Adam

    I am on the Simple Choice 1GB/4lines plan and wonder if I should see if customer service will switch me to the 2.5GB plan? I assume there will be no automatic switch? I have seen others post that T-Mobile let customers switch. I currently get a corporate discount, but pay my phone bill myself, so the new business rates will not apply to me. I thought about requesting the 2.5GB plan when it first came out, but the only ones that hit the 1GB cap
    in my family are the kids, and didn’t want to encourage more use.

    • PHL

      Don’t see any reason why you wouldn’t qualify. There’s no automatic switch, but no restrictions on current customers either, AFAIK.

    • brybry

      You can do this yourself online. You don’t even need to call.

      • Adam

        Thanks. I called first, but the customer service rep said I couldn’t change. I went online and did the change there. The bill preview said my new total would be $120. I figured I would just kit OK and see what happens. Sure enough, the total switched back to $100.

  • kanakamaoli

    Cam, or anyone…
    Will the 2 lines unlimited data 4g lte for 100 doallrs stick as long as you stay a customer?

    • Hector Arteaga

      It doesn’t seem clear to me either.

      • mikey

        All they are saying is that although you have no contract we are guaranteeing whatever plan you sign up for, for the next two years. So don’t worry about getting prices jacked up after a month or two like other carriers have been doing.

    • Chris Meyers

      No.. Unlimited data plans are only guaranteed for 2 years as per the announcemenr today.

      • Fabian Cortez

        T-Mobile has always grandfathered people in. I don’t see why they’d stop now.

        Offering unlimited may go away unless they get more spectrum and/or partner with Dish.

  • Robert

    “All in all, the pain points addressed today on both the consumer and business sides could be wildly successful. For me, these seem like the kind of issues T-Mobile should be dealing with when it’s trying to change the wireless industry. Much more than important than free music streaming or Wi-Fi calling. As popular as those are”
    I think you might be missing the point. Free Music streaming can allow many of the unlimited users to drop down to limited data and save a hundred or more dollars on one line, and much, much more on family plans. I agree with you regarding the wifi calling, but I live in metropolitan area where getting signal isn’t an issue. This isn’t to imply that you are I are right, but that each uncarrier move has a certain value to one customer or another and when you add them all together, you get a rather enticing package to justify the switch.
    The music freedom ended up saving my sister something like $60 a month and since she didn’t have to worry about overages on her teenager, the final savings was often more in a month where he decided to go a little crazy while also relieving her of the stress of always watching his data.
    Different strokes for different folks.

  • Jay Holm

    T-Mobile is killing off unlimited date 2yrs from now? NOT good!!!!!

    • TK – Indy

      Don’t get excited. They only commit to it for 2 years, they haven’t said it would go away in 2 years. That is a long time, plus later in Q&A they said they think it will be sustainable long-term, so they are just hedging their bets.

      • Jay Holm

        Hmm…ok. Can’t watch video on a smartphone, Netflix & YouTube without unlimited data, 3-5GB’s is useless!

        • TK – Indy

          What would we do on break? We might have to actually talk to someone – like make a friend or something. That is so ’90’s.

        • Jay Holm

          Lol, I’m a security guard, my entire shift is a break.

        • Mara13

          Besides being a guard let’s not forget that you are also an idiot. Nowhere did they say they are killing off unlimited data. Who would hire you and what do you guard if you’re watching shite online all day? You watch over dirt and gravel? Maybe you guard vacant land? What? I’m seriously curious.

        • thepanttherlady

          Your comment has absolutely nothing to do with this article and is completely uncalled for. Deleted.

        • hanfeedback

          Perhaps you have the potential to be more than a security guard if you did something else besides watch netflix and youtube all day???

        • TK – Indy

          Way off topic, but he sounds pretty happy to me. Live and let live.

        • hanfeedback

          Slightly off topic maybe. But perhaps he takes my comment as encouragement.

        • MinuteMan

          Maybe he’s gaurd for The Department of Homeland Security. That’s a lot of responsibility so let’s not be quick to criticize.

          We live in a world that has walls, and those walls have to be guarded by men with guns. Who’s gonna do it? You? He may have a greater responsibility than you can possibly fathom. You’re quick to judge and you curse the security guard. You have that luxury. You have the luxury of not knowing what he’s guarding. And his existence, while grotesque and incomprehensible to you, saves lives! Deep down in places you don’t talk about at parties, you want him on duty guarding that wall. You need him on that wall.

          We use words like “honor”, “code”, “loyalty”. We use these words as the backbone of a life spent defending something. You use them as a punchline. I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the blanket of the very freedom that he provides, and then questions the manner in which he provides it! I would rather you just said “thank you”, and went on your way. Otherwise, I suggest you pick up a weapon, and stand a post.

      • Freddy

        I think I agree. I believe they are saying that plan will be offered for another 2 years. Not anything about taking it away from exisiting customers in 2 years.

    • xmiro

      ugh, that is not what it says

  • Bryck

    Does anybody know, if the AT&T Galaxy Note 4 supports band?

    • Nick

      It supports 700 megahertz or band 12.

  • no2apple

    Guys, what about grandfathered customers..is that permanent… I doubt

  • Asael Delgado

    I signed up with T-Mobile, literally 2 days ago. I haven’t submitted my final bill yet. Will I still get the $650? It doesn’t state anyway but saying ‘Starting March 22…why wait? Switch now we will pay up to $650.’

    • Chris

      It’s up to $650, it doesn’t mean you’ll get $650.

      Normally, they just match whatever’s ETF so it can range from $120 to $300 depending on carrier. Then if you trade in your old phone from the other carrier, you can get that value to the new T-mobile phone you’re getting. Usually $20 – $350 (depending on phone of course).

      • Asael Delgado

        Pretty much it’s the same as before

        • JLV90

          It’s a little better than before. You get everything you already paid to the other company without getting ripped off in trade in value if you were to actually trade in the phone you were using.

    • xmiro

      you’re not getting $650, you’re getting up to $650.

      If you owe $500 on your at&t iPhone 6, you trade it in to T-mobile, the trade in amount is given to you as a bill credit.

      The remaining device balance, $500 minus T-mobile trade in credit, you receive in the mail via prepaid Visa card 8 weeks after you submit your final bill.

      • RLB63

        The point were you are wrong is trading in your iPhone 6. All you have to give them is an old junky phone that works and on the network you are switching from. It had been made very clear they aren’t picky about the type of phone.

        • xmiro

          Wrong. Read the disclaimer at the bottom of the carrier freedom page.

          It says you must trade the financed phone, And that it must be in good condition

        • skywalkr2

          The stores do not follow this rule. It’s a fact. I brought over an iPhone 5s, but the phone I gave them was a galaxy nexus unlocked I had laying around. Fact. Even the people at the store tell you this.

        • JLV90

          That’s for ETF payoff, but these payment plans list the device you are financing on your bill they are probably going to want the right phone to pay it.

  • Bryck

    When does this start?

  • Rates

    They just increased their fees, but they are correct, their rate didn’t go up.

    Such a low scam to pull.

  • nutmac

    Summary for those whose employer is NOT footing the bill.

    1. Business Family Discount ($30+$10+…) does NOT apply to those on Advantage corporate affiliate program.

    2. As far as I can tell, the only promo that will be made permanent is 4 lines at 2.5GB for $100 deal. All other promos, such as refer-a-friend, will still end after 12 months the promo started.

    • JLV90

      I’m guessing 5 GB tablet data match also counts as being made permanent?

    • Hurlamania

      T-mobile Twitter stated refer a friend was staying, search for my tweet

  • eAbyss

    You can have my unlimited data over my dead body.

    • MKashi

      then the question will be how much are you willing to pay to stay alive in the future then? :)

  • Android_God

    Anyone else get an update sent to their LG G3? It’s NOT Lollipop but just trying to figure out why and maybe if it’s an update in preparation for the LG G3?

    • kgraham182

      It’s probably a baseband update, to fix transmitting power to the tower.

    • Brian Perez

      you know the funny thing when I talk to text support about my LG g3 having call quality issues he told me to go to my settings under volte asked if I had that and then when I asked him and I told him that I don’t even have that in that I haven’t received any updates he completely ignored it my qubut I as if he knew something but I didn’t

  • afive720

    How is this sustainable? Say I move over 3 lines with iPhone 6 plus on each. I’m literally getting T-Mobile to buy my phones at 175% the value, each.

    • Adam

      The wireless network industry is in a race to the bottom. It reminds me of the airline
      industry in the late 1980s. I have to assume Legere is a big Lamar Muse fan. After
      30 years of price reductions, the airline industry has started making a profit. Although, I cannot imagine 30 years of un-carrier announcements.

      • afive720

        I see what they’re doing. They’re hoping to capture millions from verizon and att and hope that all of the new subscribers will turn profit within a certain period of time. Unless they have some kind of hidden money, how can they possibly do enough to modernize their network to compete with Verizon and ATT and shed this much on every consumer that switches over?

        I was just looking at rootmetrics reports for second half of 2014 and overall coverage there’s no comparison. Then, I decided to look at metro since T-Mobile has improved so much… It is like Michael Jordan playing 1v1 against a high school player. Not even close again.

        I hope they planned this out well and it won’t kill their data strong network.

        • Fabian Cortez

          Rewind a few years ago to when people made the same claims when they offered to buy out service contracts.

          With $100 million in profit in 2014, I just might like to say it’s sustainable.

        • TK – Indy

          You got this wrong. They made $247 million for the year on revenue of $22,375 million, or a 1 percent profit. That is not sustainable at all.

        • MKashi

          and forget about long term debt servicing, upcoming capex investments, servicing 45% sub-prime EIP loans.

        • xmiro

          Credit has been tightened, and it’s dive internally with special scores, subprimers are now paying up

        • TK – Indy

          You did see the bit about “12 months on time payments = no credit check, no money down EIP” right? Called it “Smartphone Equality”?

        • xmiro

          Subprimers are often late on payments so the amount of people eLigible for this program will be rather limited, as one late payment bumps the customer back a month

        • TK – Indy

          So Legere made his first video blog on a promo that was nothing but a lot of hot air? Do tell.

        • xmiro

          Again, since you read selectively. One of the things that puts someone in the subprime category is among other things payment history. Those people are often late on payments, a subprimer who can make 12 months of payments on time is actually someone who wouldn’t have a problem getting on EIP

        • kiiKane

          Having worked in credit control churn for a large cable company I can say what they are doing is just getting the sub primers to put the tmobile bill at the top of the pile to pay. Its a really old trick but it works, it doesnt matter if they dont pay all their bills on time, it just matters they pay THAT bill on time every month. Our churn rates dropped massively when we started suspending cell phone accounts linked to delinquent tv accounts. Sub primes generally have money, its just making sure you are their priority. This is a carrot to ensure that.

        • TylerCameron

          I don’t know what the hell a subprimer is, but I’m 19 years old, have no credit, but I ALWAYS pay my bill on time. Just because someone has poor credit or no credit, doesn’t mean they are too poor to make payments on time.

        • Fabian Cortez

          You’re correct. $101 million was for the fourth quarter alone. $247 million for the entire year.

          Profit is profit and I think their accounts know more about sustainability than you with your accounting degree.

        • TK – Indy

          According to DT’s own accountants, they need to invest $4-$5 billion per year back into the business just to stay competitive. $247 million is not even close to that amount..

        • UMA_Fan

          I think they said recently T-Mobile US is essentially self funded. I haven’t seen anything about DT throwing money into T-Mobile US since they went public and underwent the $4 billion network modernization year.

          If T-Mobile was still privately owned by DT no way would they have signed off on all these uncarrier moves.

        • MKashi

          Self funded in that context meant “Running on their own with any capital needs raised on their own via debt with no support from us”, not “self sustaining with operating revenue alone”.

        • Fabian Cortez

          Source?

          I believe that was said before capital markets day.

      • UMA_Fan

        T-Mobile’s revenues and subscriber base are rising though. An airplane flying with three people in it is a huge loss and giving away seats for nothing is better than no one flying at it all.

        T-Mobile is a smart company that looks for funding before they launch a move rather than a company slashing prices to survive. (Sprint)

        It’s worth nothing Verizon and At&t are seeing that it’s worth it to take a hit on their revenues in order to compete with T-Mobile.

  • datdude

    FORET ALL THAT THE COMM. HITS ON NOT BEING ABLE TO SALE DATA IS GOING TO DRIVE THE SALES REPS CRAZYYYYYYYYYYYYY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Volker

    If I’m reading this right, the in-contract is only guaranteeing pricing for unlimited data for two years from activation. So could this mean those of us on the original $20 plan are looking at a $10 price hike soon in order to keep the unlimited 4g speed?

    • Volker

      Un-Contract*

      • sj

        I too am on the unlimited $20.00 Internet plan. I would like some clarification on whether or not the 2yrs apply to us as well or are we grandfathered until WE choose to change our plans. Thanks in advance for who can somewhat clarify.

        • Brian Perez

          well from my conversations with customer service in the past they told me that I’m grandfather into that unlimited plan meaning that I don’t have to choose to switch out of it too another plan but that if I were to switch to a different plan I will lose my grandfather plans and I will not be able to get a back that’s what I’ve been told this far but hey if push comes to shove MetroPCS is owned by tmobile for $60 I will get unlimited data talk and text and for $5 more I can get hotspot tethering 2.5 gigabytes to share which is point five gigabytes less than our current plan but hey its still good

    • Brian Perez

      Oh no dont say that im very happy with my gra.d fathered.unlimited data plan!!

      • Rob

        It’s not going away, if you have a certain plan, and maintain in good standing with them you will stay grandfathered. He was mainly saying, all these promotions that have been drawing customers in are good for 2 years.

  • lee

    If i sign up for the $100 unlimited prior to march 22 is it guaranteed forever like they said or does that now fall under the 2 year only plan?

    • Hector Arteaga

      Called CS and they told me they will only honor the PLAN, not just the price, for two more years after it stops being offered.

      • MKashi

        T-mobile CS, yes the all knowing authority on an Uncarrier plan that was announced hours earlier and is planned to go into effect next week. 3-4 months is too soon to realize the depth of Tmo CS my friend, whether it be wrt knowledge or potential for making things up.

        • Hector Arteaga

          You’re right. I suppose it would be bad PR for them to just remove the plans in two years, but we will see.

        • MKashi

          two years is a long time for plans, prices and offerings to change… 2 years ago, they were still pushing the “Value Plans” which were the next big thing in wireless. Everyone on this blog was cooing over the benefits of Value Plans over Classic with cost breakdown and dollar/cent comparisons.. now the suckers who moved from Classic to Value then got moved to Simple Choice while those that opted to stay on Classic are on far better Grandfathered plans.

  • j c

    Called Tech Support and even Samsung but NO RESOLUTION TO THIS PROBLEM!!! Read about a lot of AT&T people making the switch and recently ported over to TMobile with my AT&T Samsung Note Edge and about to leave already. LTE speeds are fine where I am but 4G is almost unusable here (speeds around 0.25 to max of 1.5 DL speed). CANNOT SURF AND TALK as once phone call is made phone AUTOMATICALLY KICKS OVER TO 4G and stays on it for an extended period of time even after call ends. According to their tech support and even Samsung, though using same band, certain software issues will not let AT&T BRANDED PHONES use TMobile VOLTE.

    • Jay J. Blanco

      Dang that sucks. Go back

    • Rdaex

      So sell it. Buy one that works. Or dont. Either way, acting like an insane person ranting and raving about it isnt changing anything.

  • Rob

    Hrm, I have a business line through work with T-Mobile, wonder if I can go in and add a personal line with them for the Unlimited LTE plan and get %50 off that, so an unlimited LTE plan for $40?

  • sushimane

    I have select choice plan with unlimited talk,text,data is there a chance that my unlimited data price would change after 2 years? or would i keep the same rate plan forever since i love tmobile.

    • MKashi

      from what they have said, all bets are off after 2 years. Never love your cellular provider as it will never love you back.

      • sushimane

        yeah that’s what i was thinking when he said that the contract is good for 2 years. but whatever i still got love for tmobile offering most bang for the dollar.

    • SBacklin

      Well after hammering TMo on Twitter and Facebook, I got a response to this….well supposedly. I also notice their newsroom announcement had its wording changed a little bit in the aspect of the unlimited plans and the 2yr part. It now says that if you have an unlimited 4G LTE plan that we can be rest assured that the prices will not increase for a minimum of two years. So now I’m waiting to hear back to see if it only applies to new unlimited lines activated on the 22nd or after and anything prior is grandfathered indefinitely or if it applies to ALL regardless of activation date.

      http://newsroom.t-mobile.com/news/uncontract-carrier-freedom.htm

    • SBacklin

      I got the support people to send me a direct quote from their documentation. It is as follows:

      Your monthly rate may come down if T-Mobile lowers its rates, but it will never go up as long as you remain a T-Mobile customer.
      Unlimited data plans, including the promotional 2 lines with Unlimited Data for $100, are guaranteed for a minimum of two years – even if T-Mobile stops offering unlimited data plans we will honor that plan for two years from the date we stop selling it.

      • sushimane

        Yeah I just got done talking to them as well they say I’m safe from anything as long I keep my current plan. But that’s kinda a bummer for those that got the new promotional deal 4 line for 100 or 2 lines for 100 unlimited everything but I’m guessing 2 year is the minimum but if you stay as a customer they have to honor it until you move on or what not.

        • SBacklin

          Yeah, that’s where its confusing and I told them as such. You got a group of them saying we’re all safe as long as we already have it and stay current and a customer. Then the other group saying that even if we have it, I have the 2 lines unlimited for $100, that price is guaranteed for 2 years and if they scrap it all together they’ll honor it for 2 years after that date.

        • sushimane

          good luck on keeping it after 2 years that’s if they stop selling it. most of the reps for me on the select choice for single line said i could keep my plans after 2 years but some reps said on the 2 for 100 deal its all up in the air for them if tmobile one day stop selling unlimited data they would have to move to a different data bucket.

        • Rob

          It is not a matter of “if”, it is a matter of “when”. They have fewer subscribers to be able to support Unlimited LTE for now. As they continue to grow they will have to get rid of unlimited at some point. Can you imagine ATT sill offering it? Do you have any idea how slow their network would be? Even major metro areas AT&T and Vzw speeds are “OK”, now imagine everyone on unlimited LTE plans, everyone would be experiencing sprints 3g speeds.
          The only other option is if they partner with some that has spectrum, like dish, that gives them more lanes, and they make unlimited LTE like $200 /mo. But at the end of the day, I do not think their Unlimited will last too much longer, not when they are adding 2 millions new customers every quarter, that’s roughly 8-10 million a year.

  • j c

    BE CAREFUL WHEN SWITCHING OVER FROM AT&T!!!

    Ported to TMobile and brought over my AT&T branded Note Edge and can’t believe that this ISSUE wasn’t more discussed by other people who made the switch. AT&T BRANDED PHONES CANNOT CONNECT ONTO TMOBILE VOLTE!!! So basically no surf and talk as phone will DISCONNECT FROM LTE the second phone call connects kicking you down to EDGE speed basically leaving you with nothing!!!

    • Rob

      It should drop you down to H+ allowing to surf & talk.

      • j c

        Once you leave LTE, speeds go down to 0.25 to max 1.3 download here which is less than 3G speeds. Friend on his TMobile branded Note Edge stays at consistent LTE speed even when on call. Just saying H+ is really USELESS!!

        • Brian Perez

          H+ is awesome in New York City at times it’s more reliable than 4 GLTE even in Chicago I find my 4G connection to be most better than LTE it sucks that you’re having that experience but I would not say it’s useless every network needs a fallback connection and T Mobile is 4G or 2g depending where you’re at

        • j c

          Located in SoCal and even reps in TMobile stores here will tell you that 4G is basically EDGE here. Just wanted to let people know that bringing a phone over from another carrier has its shortcomings. Had an unpleasant breakup with AT&T and now left with a 1K phone that can’t even surf and talk.

        • epsiblivion

          why don’t you flip it yourself and use the cash to buy the tmo version

        • Rdaex

          And your anger and complaining is SERIOUSLY misdirected.

        • j c

          Misdirected? Let me understand this better…So I’m supposed to be happy with how T-Mobile promotes “Bring Your Own Device” recurrently and continuously and neglects to tell people that their VOLTE will not work on VOLTE capable phones that people bring over? Do me a favor and keep your asinine impotent remarks to yourself…

        • Rob

          I guess it depends on your area, I do not have Volte in my area, just regular LTE. So when I get a call, it drops me down to H+, I have done speed tests while on calls and get 12-16mbps. Not bad while on a call.

        • j c

          I see your point. Located in SoCal here and even reps in tmo stores knows how useless 4G is here. Practically Edge. A little heads up to let people know that it’s not all good when you bring AT&T branded phones over because even though using same band, according to TMobile Tech support you CANNOT connect to their LTE during calls.

        • Rob

          That sucks about that area, H+ speeds that are close to Edge speeds would make me leave. No phones can do calls over regular LTE, only VOLTE phones that have the hardware, and towers that have the technology.

        • VRSmiffSteen

          That really means, that if you truly want to bring ATT kit over to T-Mumble, the BEST thing you can do is to take the ATT device(s) out to your garage and bust them up with s sledge hammer (that actually may make them work better overall) and then take them down to T-Mumble… ATT works tirelessly to find ways to bastardize hardware from almost every manufacturer so the likelihood of you as the customer moving over to another carrier and using the same hardware is small.. That’s why Legere has gone so hard at this ATT Klowns because the are out to screw the customer at every turn and Legere wants to show you how they do it…..

        • TylerCameron

          I just wanna say I love your avatar. Watchmen is one of my favourite movies.

        • VRSmiffSteen

          Thank you… Mee too.

        • HiiPOWERuser

          Dude just sell the phone and get a T-Mobile branded phone.

          P.S… Hspa+ can support up to 42 Mbps in some areas with the network. The reps at T-mobile do sales… Not technical support lol.

    • matt

      this is what happens when you chose not to buy an iPhone 5s,6 or 6+

      • j c

        Why would I turn in a 1K phone? Of course as anyone else who ported over, a cheap azz flip phone was turned in for trade. People would assume that because the bands and specs are all the same, the phone would operate the same way. Not at all as different carrier installed softwares will limit that specific company branded phones to operate differently. For instance, NO AT&T branded phones can make WiFi calls either…

        • Rob

          Just trying to help here, try rooting the phone, then flash a T-Mobile rom on it for the same phone, might have a better experience.

        • j c

          Thanks for the looking out here but I actually inquired about this and was told that the WiFi calling would still not work.

        • Abe

          hi rob, i can tell you that flashing a t-mobile rom on your phone will work for wifi-callng, i had a lg g2 (sprint version) and flashed a t-mobile rom to it and was able to use wifi-calling with no problems

        • dtam

          unfortunately, the death star joined big red in locking the bootloader. I don’t see a lot of development in the at&t note edge. your best bet might be to try to sell your phone and get a tmo branded phone

        • gmo8492

          Why would you buy a 1k phone would be a better question. It is well known that phones from different carriers may not support all the features and LTE bands when switching over. The only thing you can do is cut your loses and sell your phone on swappa or ebay for at least $700 and buy a decent one from T-mobile. I currently own an unlocked phone that does not support any of the wifi calling features that are normally baked into the rom of each T-mobile phone.

        • j c

          Even as reported HERE when the Note 4/Note Edge first came out, AT&T and T-Mobile will ship an almost identical device. And when comparing the specs and modes for both phones, everything checks out the same. Big reason also being wanting the phone in a white color which only AT&T offers.

        • gmo8492

          “Almost” is a key word that holds true when you talk about the differences At&t and T-mobile phones. I looked up the specs up on Samsung’s website and while the hardware is identical and both phones Support T-mobile’s LTE Bands 2 and 4. But a key difference I found was that the At&t model does not support the all important Band 12 that they are currently deploying. So that would have a significant impact on reception and call quality when roaming in a Band 12 area. As for the other differences you found those are software related that unfortunately cannot be fixed since those features are baked into the software. The only way to get it working is if someone were to port the T-mobile ROM to the At&t version, but that doesn’t seem to be the case. I wasn’t trying to bring you down, I just wanted to clarify a few things that I think needed to be answered.

        • j c

          It’s kind of a dead issue now and not trying to beat a dead horse but actually the AT&T Note 4/Edge does support Band 12 (as a matter of fact the Note 4/Edge are the only 2 T-Mobile branded phones able to access Band 12 as of right now also). As reported HERE and also on other sites Bands 2-4-12 are all supported by both the AT&T and T-Mobile branded Note 4/Edge. Not sure why Samsung on their site doesn’t list it. Wasn’t trying to sound flippant or anything earlier but just disheartened at the fact that I actually did do some studying before paying a considerable amount of money for this AT&T branded phone and never found any information about it not being able to utilize T-Mobiles’ VOLTE (actually found many articles about how well AT&T phones work on T-Mobile network). Just frustrated and venting…

        • j c

          Asking anyone why they would buy a 1K phone is similar to asking someone why buy a M/B or Bmw when a Yugo can also get you from point A to point B also…

    • MastarPete

      I’m sorry you weren’t aware of the possibility of this happening.

      You can thank all carriers who behave anti-competively by selling phones that are locked down to prevent access to competitor’s frequency bands and operating modes.

      Samsung has been in the habit of using software defined radios that are capable of connecting on multiple bands worldwide. Meaning the only reason you can’t fully use your ATT Note 4 on T-Mobile is because ATT paid Samsung to block out bands and operating modes that aren’t useful to ATT’s Network.
      That is the real, major reason you can’t use your Note 4 on T-Mobile.

      Since the Note 4 is a flagship device you will likely be able to find information on the XDA forum on how to root your device to turn on T-Mobile’s bands, if not flash a T-Mobile ROM and modem file to just about fully convert your note to T-Mobile service.

      Good luck!

    • UMA_Fan

      This is pretty common knowledge. Why would an at&t branded phone magically do wifi calling when at&t doesn’t even offer it?

      • PHL

        +1 Until the stock AT&T firmware is removed, it’s going to be hobbled. As a programmer of sorts, I can think of all kinds of ways AT&T could have crippled the phone to perfom poorly on non-ATT networks.

      • j c

        Was it also common knowledge that when you talk on the phone you get kicked onto their supposed 4G (actually Edge like 2g speed here) network? My real beef is not with the no WiFi calling but the fact that surf and talk is nonexistent here. Just giving people a heads up before they take their AT&T branded phones over to TMO.

        • TylerCameron

          It likely means T-Mobile doesn’t have 1900MHz 3G in your area.

    • Medion

      You can surf and talk on 4g with an AT&T branded phone, but it’s not consistent. Since you have an Android device, you’ll get voice over LTE restored when you get the Android 5.1 update.

      • j c

        Not a given that once updated to Android 5.1 will be able to access their voice over LTE…

        • Medion

          You’re just looking for a reason to argue.

          Android 5.1 had built in native support for T-Mobile and Verizon implementations of VoLTE.

          It will work.

        • j c

          I guess you know better than T-Mobile or Samsung Tech Support about this issue then. Both of their Tech depts kind of told me I’m up the creek with no paddle on this and to sell and get onto a T-Mobile branded phone if I want WiFi calling. But Android 5.1 is just around the corner now so we’ll find out soon enough. Hopefully you’re right…

        • Rdaex

          wait, now youre whining about wifi calling?

          Thought we were talking about volte?

        • j c

          I actually meant the VOLTE but typed too fast and wrote WiFi by mistake. For what it’s worth you’re on the same boat as far as WiFi goes so same DIFFERENCE…

    • dtam

      I think that most people don’t bring their devices to be honest.

      • j c

        T-Mobile has and is still actively promoting a “Bring your own device” campaign…

        • dtam

          I know that’s one of the things they promote, but I think many more people have tmobile pay their etf’s which requires trade in of existing devices

        • j c

          And anyone who has a halfway decent phone and understands how promo works will not trade in their existing device as T-Mobile rapes you with the trade in price. Flip phones that are bought for 10 bux are whats getting traded in…

        • dtam

          not saying people can’t do that, but most people aren’t that savvy. you are definitely in the minority of transfers that know to just give them any phone and also have a current generation device.

        • Mike

          iPhones are the only devices that hold value. Much like Hondas or Toyotas in the automobile world.

        • j c

          They offered me 2 hundo or was it 3 for an one month old Samsung Note Edge which was easily going for 7 bills plus on eBay at the time. Phone is still going for hi 6’s presently.

        • Mike

          Sounds about right. People on eBay are trying to get retail for something that only has fair market value. Shady? Yes, but I guess thats how it is :/

        • TylerCameron

          No phone loses value THAT fast, and T-Mobile’s trade in for iPhones suck too. You should NEVER EVER trade in a phone unless it’s actually worth it. (AT&T gave my aunt $200 for her 16GB iPhone 5 to upgrade to the 6)

        • Mike

          Its like buying a new car. Once you drive off the lot, you take the hit. T-Mobile gave me $352 for my iPhone 5s when I traded it in for a 6 Plus. It was a year old.

        • TylerCameron

          Buying a phone isn’t like that at all. You can sell a phone that’s brand new for mostly, sometimes more than what you paid for it. Depends on the supply and demand.

          But wow, that’s actually… surprisingly what a 5s is worth.

    • TylerCameron

      This is kind of a given… Most people don’t even know what VoLTE is, let alone notice it. You’ll only drop down to EDGE (technically you’d drop down to nothing since you can’t do voice + EDGE data at the same time) only in areas that don’t have 1900MHz 3G (since AT&T phones don’t have AWS HSPA)
      Android versions below 5.1 don’t have VoLTE baked in for some reason. And nah, really? No Wi-Fi calling? That’s a T-Mobile-device-specific feature.
      You’re complaining just for the sake of complaining.

      • j c

        “Kind of a given”? Hellooo, but I’m not the enemy here. Just trying to do a service for people thinking about bringing their own device over. BTW, you don’t drop down to EDGE, you get onto their H+ band which works very inconsistent (0.25 to 1.5 mbps max here). Opened I don’t know how many “tickets” already and still nothing. Not “complaining just for the sake of complaining”, just stating that nowhere does it say on their site that you can’t get on their VOLTE with non-T-Mobile branded phones which I’m sure most people consider very IMPORTANT.

        • randomnerd_number38

          I disagree, volte is not very important to consumers. And I think most people would say “huh?” If you asked them if volte is important.

          It’s obviously important to you, though. I hope you took advantage of your buyers remorse :)

        • j c

          You sound just like VERIZON customers before they rolled out VOLTE enabling them to now surf and talk. Main reason I used to be on AT&T and not Big Red was because of surf and talk capability. So, thumbs down to your opinion that VOLTE is not important.

        • Rdaex

          I dont understand your issue. VOLTE is simply FASTER data while on a call… I turned it off on my phone, as it causes some issues, and I still browse while on calls all the time on HSPA.

        • j c

          If you read and paid attention to what my complaint was you’d UNDERSTAND MY ISSUE. HSPA+ on T-Mobile is very inconsistent in a number of areas. Where I’m at in SoCal it’s at 0.25 – 1.5 mbps which makes it slower than 3G speeds. Browsing while talking then becomes IMPOSSIBLE.

        • randomnerd_number38

          You’re misrepresenting my opinion of volte. The opinion I presented wasn’t about being able to browse and talk at the same. That is pretty important to people. However, by your own admission, you get HSPA with download speeds that are above 250kbps per second while on a call. That’s a fast enough speed to web browse.

          So again I say, volte is not important to most people.

        • j c

          250 kbps is fairly comfortably? Are you still living in the Dial-up internet days? When throttled, T-mobile usually provides you with 128 kbps, so basically you’re throttled every time you make a call.

        • randomnerd_number38

          No, I’m living in the days of sensible expectations. 250kbps is enough to load Facebook, email, even navigation. Waiting 20 to 30 seconds for a page to load is fairly comfortable in my mind, yes. Especially considering I’m very rarely on a call and using the data concurrently anyway.

          What desperate need do you have for something faster while on a call, other than to say you can do it?

        • j c

          Sensible expectations? Uncontacted tribes in the Amazon also have what they consider sensible expectations. Hunt and gather and all is good, no?
          30 secs to load a page is “fairly comfortable”? Were you lucid at the time when you wrote that? That comment is almost hilarious to a degree of biblical proportions! And what is wrong with a nice rotary telephone for you then? How about rocking a TV with a majestic tuning knob? Better yet, sporting an awe inspiring Walkman cassette player should make your music listening “fairly comfortable” also, no? Seriously now, arguing with no substance is a classic communist trait. And you, my comrade, seem to be an expert at that.
          Average nationwide speeds for T-Mobile LTE is 17.8 mbps. 250 KBPS is far beyond the bounds of acceptability and “fairly comfortable”. You must be PLENTY OLD because if your reminiscing about that “simpler place and time” the Amish lifestyle is something you should look into…
          And btw, they do allow converts to join.

        • randomnerd_number38

          you sure have a lot of spirit about not waiting 30 seconds for for your facebook to load while you’re talking, champ. It’s cool though, I don’t have any need to start attacking you. I already made my point. And I did it without going all McCarthy on your ass. I’m Communist because I don’t think having to put up with 250kbps every once in a while when I’m ON A CALL TALKING is the horrible crime you do? Alrighty then. Have a nice day. I’m gonna go read Mein Fuhrer.

        • TylerCameron

          There’s a number of non-T-Mobile phones that do VoLTE. The iPhone 6, for example. I’m using an unlocked one and it works, as well as Wi-Fi calling. I assume it also works with Verizon phones as long as the phones are VoLTE capable.The vast majority of AT&T phones don’t have the sw update for VoLTE

    • Raiterio Patterson

      That’s common knowledge with techies and anybody that switches over to another carrier. You gotta do your homework first. Just because T-Mobile & AT&T use the same GSM network doesn’t mean their business plan is the same

    • Morton H

      Ur right they cannot connect to volte @ all when I had my att note.. Once I called and cancelled that phone I used my old note 4 from T-Mobile and the volte came right back up…

  • sushimane

    thanks for answer im hoping im grandfathered in even though were not on a contract.

  • Chris

    This is confusing. I hopped onto the unlimited date for 4 lines at $180 a month. Is this covered under the never going to change claim or the 2 year claim?

    • Medion

      Two years.

      • Arturo B

        So basically it means, T Mobile is gonna end the unlimited data plans in two years? Meaning anyone who wants to subscribe to T Mobile after those two years won’t have the unlimited everything plan as a choice? Meaning, T Mobile is gonna become like Verizon and AT&T which don’t offer unlimited data in their plans?

        • Medion

          No.

          It means that you’re guaranteed to keep your current price for at least 2 years. after that, a price hike is fair game.

          Example – When Simple Choice came out, unlimited data was a $20 per line addon. Now it’s $30. Some of us are grandfathered at the old rate. If they bump unlimited data to $40, and change the data tiers again, they are reserving the right to rate jack us as well.

          To better illustrate this using Simple Choice:
          Old:

          500MB = $0
          2.5GB = $10
          Unlimited = $20

          New:

          1GB = $0
          3GB = $10
          5GB = $20
          Unlimited = $30

          Under these terms, a person under the 2.5GB plan could keep it, or switch to the new 3GB plan for the same price. A person on $20 unlimited could be rate jacked to the $30 plan after 2 years.

        • Arturo B

          Oh! Now I understand better the concept. Thank you, for taking the time to explain me!. I was kind of confused and worried for a second. :-)

        • Barakas

          This makes no sense. The 2 lines of unlimited data for $100 is a current promotion. What was stated was that once you sign up for a promotion the price will never go up. That is exactly what is stated.

          So, where does this, “in two years your unlimited plan price can go up”???

        • disqus_XRriMTE3hF

          It is all over their website, and in his uncarrier 9.0 announcement. My guess is, you will still be able to keep your unlimited data plans, just the PRICE may go up and will not be grandfathered past 2 years. I think this is very reasonable, if they are going to be growing, and get big, I would not mind paying MORE for Truly unlimited data. Heck, even if it was $50 a month just for the unlimited data, I would pay that.

        • Raiterio Patterson

          Are you serious?!!!!! I love my grandfathered unlimited data plan!!! Gotta pay to play I guess

    • patt

      from what I see once you are grandfathered if you never change it .. you should have it forever.

  • former tmo employee

    Good news to hear! I was an employee of T-Mobile for 4 years and stupidly switched carriers when I left. I may switch back now that I know you can get your phone payments paid off.

  • Ben

    What about people who were already paying $100/month for 1GB on 4 lines? Do we get the extra data or are we screwed?

    • SirMakoto

      why not just change the plan to the 2.5gb?

      • Adam

        Because Saturn Corporation folded. While one low price might be great tag line, it is not the most profitable business strategy.

        I went online yesterday to switch my account to 2.5GB.

        • Mike

          Too funny!

    • dcmtnbkr

      Yea, i had that then upgraded to the 2.5. They will let you do it if they are still running the promo.

  • dcmtnbkr
  • Kandem

    Just talked to a T-Mobile representative to switch my current plan to the $100/month for 2.5GB on 4 lines. The rep. said that there’s no such a thing that it will be extended beyond 1/2/2016, pointed me to their web site’s fine prints. He also confirmed that T-Mobile will apply the rates/plans in effect at that time, whatever they are. If I stay on my current non-promo plan, it will be left alone until I make a change on my plan. He also, mentioned that the promo plan can be discontinued and/or replaced at any time, and this usually happens when they announce and introduce a new promo. Perhaps would that be on March 22nd?

    • randomnerd_number38

      The rep was wrong. It’s in plain black and white and was even used as an example in the presentation. If you sign up for the 4 lines for 100 dollars with 2.5 gb per line, you will continue to get that amount of data for the same price after January 1st.

      • emre

        Right, and I just found this on their website:
        http://www.t-mobile.com/simple-choice-international-plans.html?cmpid=WMM_PR_Q115UNCNTR_29KUUUY4ZP8409#uncontract

        Actually it does say “guarantee your rates as long as you’re our customer” for the 4 lines for 100 dollars with 2.5 gb per line. The only fine print is for the unlimited 4G LTE plans “Unlimited high speed data option pricing guaranteed for 2 years of activation.”

      • taka

        I would like to confirm this. All the rep/chat that I contacted indicated that 2.5GB allowance will reduce to 1GB in 2016.

      • Sam Elizondo

        Legere specifically specifically said that the 2.5 gb will stay on the promotional simple choice plans. You can watch the uncarrier 9.0 webcast yourself…He makes the announcement at around 45:45

  • emre

    I have the discounted Select (not simple) Choice Plan, and the discount is until the end of the year. The press release mentions only the Simple Choice discounted plans, any idea if the Un-contract will apply to the Select Choice Plans?

    • IamTwone

      I was wondering this also so i call the loyality department this morning because they are the ones that put me on the plan last month. They told as a sign of good faith to our customers that whatever offer we give them sticks for 2 yrs she notated my acct. Because i am on the select choice unlimited tt 50 with 2 lines unlimited data at $20 each n 2 lines with $10 3gb with rollover. Also was told that as long as it is in the system if i wanted to upgrade my other lines to unlimited for $20 as long as the code still available but only the loyality department could do it.

    • sushimane

      your be able too keep the plan beyond the 2 year. I also have select choice plan talked to some customer rep they said as long i am a customer of tmobile im able to keep it until i move on to a different plan that’s if i want too lol unlimited everything for 60 dollars minus the phone payments cant beat that.

  • Raiterio Patterson

    Only watched half of the Uncarrier event, I didn’t hear about making ALL promos permanent. Wow. Wonder what those Q2 2015 numbers gonna look like?

  • Kandem

    It’s official, from the loyalty department, the Select Choice Family plans are not part of Un-contract, that’s why the press release was specific to the Simple Choice plan promotions. The Select Choice plans will still expire at the end of the year and whatever plan and pricing available at that time will go into effect.
    As for the current promos on the Simple Choice plans ($100/4 lines/2.5gb and $100/2 lines unlimited), they will be gone on March 22nd, so if you don’t already have it to benefit from un-contract and be grandfathered in, you won’t be able to sign-up for these promos after that date.

    • sushimane

      That’s not what the customer service I talk to she said. because I have select choice and she said I can keep it forever I want even if they stop offering unlimited data which is nice but I’m not sure about the family one it should be the same thing right?

  • Guest

    MAD

  • Gregg

    Does anyone know what’s gonna happen to the people who refferred others to the network. I was given a promotional unlimited data on my phone for 12 months. Will it now stick or will I revert back to my 2.5 for the price of 1gb.

  • fentonr

    From reading the comments below, a thought hit me. Carriers spend a ton of time taking care calls from customers who ask questions like, “I have plan X and I was wondering if the announcement about promotions becoming permanent applies to me”. Often times the reps don’t know, they may think they do, but they don’t know for sure. There are so many combinations of plans and promotions. They say they notate the account to make sure you keep it. Half the time they don’t but even if they do those notes can get so buried that no one can find it. That means that care will take another call when the subscriber has another question or losses their promotion.
    So, the thought was, at what point do you just say all of our plans have unlimited everything? The incremental coat of data on the network is low and the cost of staffing a call center isn’t. You’d still need call centers but when you make plans that simple it seems like there would be a lot less to call about.

  • Alex Pilaia

    “This extends to promotional offers. So, if you’re one of the customers
    who signed up to the 4 lines for $100 deal to get 2.5GB per line, you’ll
    keep it. For as long as you’re a customer. That means it won’t revert
    back to 1GB when 2016 swings back around. That extra allowance is yours
    to keep.” – My Bill still says “Up to 2.5GB of 4G LTE data per line included
    instead of 1GB through 2015 at no additional charge. (Reverts to up to 1
    GB LTE data per line after 2015.) Plus, optional additional high-speed
    4G LTE data available.”

    When will our billing portion of our plan reflect the new “promotions made permanent” plan??

  • TrueCopy

    Bumping this old post – but bills and even the promotional website still show the 4/2.5GB/100 plan reverting to 4/1GB/100 at the beginning of next year. Is someone on the web team just a little behind, or is the “promotional price” not truly “permanent”?

    • Steven Fh

      I would love an answer to this as well. I was just checking the same thing and saw what you saw.

  • kanakamaoli

    “Your Simple Choice rate plan won’t go up as long as you stay a customer, and even customers with unlimited 4G LTE data will have it for a minimum of two years”…

    I might be wrong? However, my interpretation of this statement is that those who have an unlimited data plan will keep the price for a minimum of 2 years and not lose unlimited data . I feel this statement especially, would target people who are on some kind of unlimited promotion I. E. 2 unlimited data lines for $100.00. I don’t see anywhere in that statement that says you will lose unlimited data. It was referring to price(rate) and not the structure of the plan?

    anyone care to chime in?