T-Mobile CEO John Legere, Best Twitter Account In Wireless?

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Ok, if you had the chance to sit down one-on-one with T-Mobile CEO John Legere, you might ask for better phones, (even) cheaper rate, improved service or something else you want T-Mobile to do better. Still, if you’re a social media junkie like me you might recognize that Legere has quickly become the most interesting and active wireless executives in recent memory. With the knowledge that I doubt we’ll ever see Dan Hesse (Sprint), Ralph de le Vega (AT&T) and Daniel Mead (Verizon Wireless) walk, talk or act like Legere, you should be following @john_legere on Twitter now.

Sure, Verizon stores are often busy and with 2.5x the customer base, I don’t think anyone disputes that. Either way, you have to love the jokes Legere is putting out and his approach is certainly winning fans for both himself and Magenta.

I mean, can anyone imagine Philip Humm (the last CEO of T-Mobile) on Twitter, never-mind taking daily shots at the competition? I didn’t think so.

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  • drklahn

    I find this to be totally true. T-Mobile stores seem to be always full of customers and activity. Verizon stores on the other hand……

    • Willie D

      One reason is that Verizon ranks higher in customer service – there is less need for someone to go into a store to speak to someone. A lot of time, I pass Sprint stores and they are FULL of people. Why? Not because their plans or devices rock, in fact, it is because their network sucks, and people are in there talking to someone on why they cant use their devices, getting them repaired, etc. At T-Mobile 8 of 10 customers go in thinking “WOW, No money down for a phone” only to walk out with T-Mobile telling them they need to pay $300 upfront for a $0 upfront phone. T-Mobile is great for prepaid right now. Ive had them 2 months, and called 611 ZERO times, when I had other prepaid like Virgin, Boost, T-Mobile FlexPay, GoPhone and even Verizon I called at least once a week. So something has changed, however, in my experience, generally Verizon Wireless stores are not full of people because when you have the marketshare they have and the customer satisfaction they do, people see no need to go into their stores. The rest of the people are either on Prepaid, Family Plans or moving from Metro to T-Mobile…at least thats what I see.

      • psychoace

        Yeah, but it seems like they want to phase out pre-paid which kind of sucks. The fact they don’t have it on their front page nor have they added any new Mid-range phones like the L9 really makes me sad. They need a wider selection of phones.

        • Brad C

          Well on the flip side, cheap phones are a double-edged sword. You get what you pay for and until customers understand that, then it’s better for them to keep the cheap models to a minimum.

          For instance, if someone buys a 1GHz/512MB ram android phone today (yes they do exist at other carriers – Yes, i mean you Sprint!) then the customer experience is going to suffer over the life of the device since it will barely have enough ram to operate android more less run any of the apps that a customer might download.

          On the other hand, it does help get people “in” on the service, but customers generally blame the network their on for the poor phone performance other than being rational and thinking about the fact that they cheaped out on something they’d be carrying for ~2 years and using daily.

        • Willie D

          On Sprint a device with such limited processing power and memory actually performs worse than on TMobile…between the device constantly processing the signal or lack of one to the device ability to process a ton of data errors and updates via said Sprint network.. The device itself will die out sooner from battery life issues because of all this. I have an EVO 4G and Nexus S 4G on Sprint, neither last more than 4 hours on the network because it sucks so bad the phone is constantly on processing and trying to send/receive data, signal, send a text…anything. With the processor doing all that,the phone can’t process anything else, like show me my contacts list app… Hahah. On TMobile, the network works flawlessly in comparison.

        • rufio0o0o

          the pre-paid service on the T-Mobile network is GoSmart Mobile.

        • fentonr

          Go Smart is one of the prepaid offerings, yes. Not the only one though.

        • Dakota

          Ithink he means the one owned by Tmobile. There are other MVNOs like Straight Talk or Solavei. I may be wrong but I think the prepaids dont offer LTE so that is one way Tmobile is trying to distinguish their brand from the prepaids.

        • fentonr

          There are still other T-Mobile owned prepaid offerings aside from Go Smart…not sure about the LTE thing though.

        • Stone Cold

          They have several even some that will only do Egde or 3G but all depends on the consumers needs.

        • Eric

          They literally just added the LG F3 which is the same price as the L9 with better specs and the newer version of the Samsung exhibit. There are a good number of mid range phones to choose from.

        • Willie D

          ALL TMobile phones are offered on Prepaid, call their sales team or go to a store to get the one you want. Prepaid isn’t on their front page because many people who want the regular plan see the better value in it, still no contract, still affordable..but if they don’t pass credit check, TMobile and website always offers Monthly 4G anyway.

        • Dakota

          Arent the rates the same? (except for the Walmart plan and the pay by the day?)

        • Dakota

          Whats the difference between prepaid and the Simple Plans? I thought the rates were the same (except for that hidden Walmart plan that may or may not continue). Prepaid youd have to pay for your phone in advance, right? You can do that with the Simple Plan too. With prepaid, you never had to buy the phones they listed on their prepaid page; you could use any compatible phone. The new plans just gives you that installment option but you can also buy it outright upfront and likewise have no contract. And youre right, they immediately removed their prepaid page. I assume with the Simple Plans, you can also buy a mid-range or low-end phone. Its really up to the customer but without a contract, I dont get the difference

        • gentleman559

          There is no difference. Some people just don’t understand that since it doesn’t spell out prepaid any longer. LOL

      • edfranco1

        So your an expert now? Apparently you’ve investigated every wireless carrier… And for your information AT&T is now top dog in customer service /satisfaction.

        • Willie D

          Yes I am an expert now, and I was comparing Verizon to TMobile, like John Legere was in his tweet. Where did AT&T come in from that?

        • vrm

          Of course, verizon trolls will troll verizon…

        • Stone Cold

          I pay no mind to any award given out unless it is from consumer reports as they are the only true unbiased company when it comes to reviewing things. If I polled 25 people and 20 like T-mo over the other carries I could say that T-mo is preferred by more customers. So that argument doesn’t mean much.

      • drklahn

        I came from Verizon. And quite frankly, their network is kinda overrated. They do have good coverage, but most people don’t need coverage in Death Valley and the Appalachian Mountains. I think people are starting to realize this and finding a carrier to suit their needs. The big carriers play on fear on ‘what if’ scenarios. But you know what? You will probably never use Death Valley coverage, but you’ll ALWAYS pay Verizon excessive prices.

        • Dakota

          But a lot of people do need good coverage outside a major population center because they travel either for business or pleasure. I have friends in sales that have to travel a lot and wont even consider Tmobile for that reason because they have to be connected 100% of the time.

        • vrm

          Again, that is true but not pertinent. Different needs for different people. Many who are on verizon do NOT fit that profile and are so good prospects for other carriers, incl. tmobile.

        • Marcelo_L

          But not MOST people, Ari. You’re missing that point completely. Those are truly, and I don’t mean to make a pun, EDGE cases. Sure, “lots” of people may live near there, or GO there, but MOST people don’t live or go there for extended periods of time. If you REALLY need data in a remote place for an extended period of time, then consider some other alternative, because as several people have stated already, it’s not like Verizon really has LTE in most remote places either. Nor AT&T for that matter.
          If AT&T has EDGE in the Grand Canyon, don’t go expecting TMobile to do that, and I wouldn’t expect them to either.

          For example, in the southern part of Key West , there’s mostly EDGE, even though if you go over the bridge from Truman onto Roosevelt you’ll start to get LTE (Say what ?!?). Then again, if you’re SOUTH of Roosevelt onto the main island of Key West…..you’re not there to do social media (and if you are, there are 100+ Wifi hotpots all around you to hop onto). Geeze. If you’re worried about LTE(or HSPA+) when you’re sitting inside of Sloppy Joes or the Hog’s Breath on Duval or Front Street, you’ve really got to get a life. Don’t “expect” LTE in places where cellphone data service is really LOW on the totem pole.

        • drklahn

          Yeah. I give you that one.

        • chris hansen

          coming from at&t i can say the same!

      • Dakota

        If youre going TMobile for prepaid, youre probably better off with Straight Talk or Solavei (although I think they dont offer LTE)… The one thing I never understand is everyone online always talks about how terrible Sprint’s network is. Yet they have been in #3 forever. So it must work for some people. For every complaint you read online, there have to be people who are satisfied. Otherwise, theyd be bleeding a lot more customers and wouldn’t be in #3. I always here people complain about ATT but they never leave. I think a lot of them started with ATT on iPhones and probably have some rate plans they would lose if they switch. Tmobile wasnt an option until recently

        • vrm

          True and why don’t you see the same about t-mobile ?

          Truth is, most of these companies have obtained customers with acquisitions, heavy marketing and lock-ins more than with great network or customer service. When verizon grew initially, its network was horrible.

          tmobile is trying the same thing- through marketing, appealing to the real needs of customers. For some who crave data at any time/place, they will not fill the need, at least currently but for many, they will. I know people who NEVER use data and are on verizon’s $100/mo+plan. When their contract is up, they WILL switch.

        • Roger Sales

          If T-Mobile and Sprint grab at least one block of 600mhz each across the entire US, Verizon knows they will have something to be scared of, because there will no longer be that technological hurdle for the smaller carriers to have bars virtually everywhere regardless of building penetration. Until then, they have no reason to be lenient with customers in pricing. They’re keeping their head down publicly because they know it’s something they might have to deal with(when their brand will no longer be able to be synonymous with reliability)

        • Roger Sales

          I believe Sprint is terrible mostly because I’ve seen it in my area. My friend has an iPhone 5 and whenever we hangout, I’ve never seen her be able to place a phone call longer than 10 seconds. We always drop out whenever she calls me, and it’s only with her that I have these problems(I’m usually able to maintain a 30 minute or longer phone call with other carriers.)

          Do I think its situational because of my area? Possibly, sure. but I live in the NYC metro area – bad service here is pretty much unforgivable when it’s always profitable to maintain your towers. I believe they have the potential with their resources to be the biggest threat among the Big 4 in the Wireless industry but right now they’re probably the biggest disappointment.

        • vrm

          If you subscribe to at & t as a group of 3+ people, as in a family, it is really not that expensive. For individuals, it starts at $80/mo but as groups, esp with 15% employer discounts, it can come down to < $60/mo/line with moderate amount of data ( about 2GB/line).

          Plus each of them get a "free" phone. Of course, that locks you into a contract but people do not mind as long as coverage is acceptable.

          What you lack is flexibility. And that means less competition. Things may change if everyone upgrades to VOLTE because then people can take unlocked phones and jump across ALL carriers. That is at least a few years into the future. Verizon has a vested interest in NOT getting rid of CDMA for voice because you cannot use their phones on tmobile or at & t.

      • vrm

        verizon is a ripoff. More and more people are realizing that you don’t need to pay $100+/mo and be locked into a contract, just to have a mobile phone. There is a profile of users that are attracted to them but majority of people do not need verizon’s LTE network, at least not everywhere.

    • Peter Smith

      I concur!!!!!!

  • Willie D

    I think John Legere is a great change for the wireless industry, however, I do question his professionalism. There is no reason to be stiff and stuck up like AT&T and Verizon are, and while Dan Hesse isnt exactly consumer friendly, he has actually appeared in commercials, something that even John hasn’t done yet…small gesture sure, but for many people it has led to some trust of the carrier more than before. John needs to back himself up this way as well. Market his brand and himself to the public. On the flipside, John talks a lot on Twitter, but he doesnt engage with his customers. One of the reasons I chose my ISP/home phone carrier over any other, was not only the price, but because the CEO actively engages and carries on conversations, tips, tricks, and updates his customers directly on Twitter and even email. Someone who believes in his company so much, like John should actually interact with his customers rather than taking cheap shots at other carriers. Because lets be honest, all these other carriers can take shots at T-Mobile and none of them will be cheap shots, they will be realistic shots, like why T-Mobile still has more EDGE and GPRS service over HSPA+, like why T-Mobile needs to rely on WiFi calling and no other carrier does, like why T-Mobile wont charge for 500MB of data, or more than $50 for unlimited voice – because they simply are not as large a company as the others..yet. But if they want to be, they should use their CEO to come out and say what they are good at, and what they have that other carriers dont.

    • edfranco1

      well said Willie, I couldn’t agree with you more. If I had a chance to speak with the ceo, I would also say improve your coverage.

      • Eric

        Coverage isn’t something that is improved overnight. We’ve definitely come a long way since the last few years and it is only getting better and better!

    • Freak4Dell

      If you look at all his tweets, it does appear that he interacts with the customers. I think Twitter defaults to only showing non-conversational tweets, so you end up missing things a lot of the time. But he’s replied back to customers, direct messaged them, and apparently emailed them, too. Of course, I haven’t asked him anything, and I’m sure he gets a ton of requests a day for things that normal customer service should be doing and he probably ignores those, but unless he’s just really dedicated to putting on a show, it would seem that he at least interacts with some of the customers.

      • philyew

        I’ve had an email exchange with Legere…or at least with someone authorized to respond on his behalf, using his name. I can’t escape the suspicion that he has a trusted PR person fielding 75% of the responses.

    • Dakota

      One point you make is about the CEO being in commercials and ‘testifying’ for his brand and his commitment. I immediately think of the successes of people like Lee Ioccoca and Wendy’s Dave Thomas. He could do that but would have to tone down his snarkiness and cursing. That may excite some people but it equally turns off others. I still think their TV commercials miss the boat. They dont do what Verizon, ATT, and Sprint do by very clearly highlighting their strengths and especially differentiating their strengths from the competitors. (Sprint – dont have to share and be penalized when Junior streams an hour movie; Verizon – are network is better than the others – no matter how you measure it, etc). TMobile has yet to clearly explain how its Simple Plans work in a 30 second commercial. I still see news anchors and reporters on business channels confused about Tmobile plans or why they’re pricing their phones so high. Its confusing because its different than everyones else and you have to explain that and clearly show savings. Customers will see a higher price and dont even go further. You have to find a way to make it easy to understand. (The Zero downpayment promotion is a way to get consumers’ attention – the idea they can walk out with out paying a penny…But then removing that from the iPhone 5, especially weeks before the new device is announced, was very puzzling…But maybe its because rumors are that the 5 might be abandoned altogether). The commercials with people living in shoes, icebergs, Frankenstein make no sense to me. I finish watching them and have no idea what they were trying to communicate, except to try to bash ATT in a generic way. It honestly is no better than a chick on a motorcycle that also didnt represent any kind of brand message or image. Im sure they have a mission statement – be it value, UNCarrier, better coverage, new LTE, no sharing, no contracts whatever. You have to get that message across in 30 seconds and get someone to at least go to a Tmobile store or check the website. I dont think the TV ads do that in any way

  • S. Ali

    Zing!

  • Jessicad

    For all u talking about coverage I put tmobile to the test I went to death valley ca and as soon as I got there I took out my tmobile xperia z and verizon iPhone 5 xperia 2 bars edge, verizon iPhone 5, 1 bar 3G evdo everywhere I went coverage was PRETTY bad on both verizon wasnt that great my man on att also had sum effed up coverage was on att edge all the time only in this place called furnace creek ranch I found hspa bout 2 bars. What really surprised me was that NOT once did I go to no service on tmobile even tho when I was literally in the middle of nowhere I always had at least 2 bars of edge which worked to call I took my verizon iPhone because I tought most likely im gonna need it as a back up to make calls but not once did I need it oh also they were plenty of times verizon dropped down to ” .” so I saw it wasnt that reliable as many people make it out to be lol I guess the dot means 1X? I was on that dot 90% of the time… No verizon lte nada not even 3G..

    • blondie

      I agree wit lots of the stuff u say my man has att I have tmobile we been to catalina island, big bear, , grand canyon which btw im never going back there and tmobile always had enough bars to at least make calls not once did I went to no service same with att I like u tought o for sure tmobile aint gonna have service there but to my surprise they did oh and for those saying att has at least 3G outside the city I can tell u that in those places grand canyon, catalina island , big bear att is on edge just like tmobile they both have service but not only does tmobile have edge same with att my mans att s4 was always on edge when I was on tmobile edge in those places.

    • kalel33

      Hmmm, according to T-mobile’s own map they don’t have any towers in Death Valley National Park or Furnace Creek. They do have roaming partners there, which would most likely be AT&T but none of their own towers there.

      • Dakota

        I agree. I was at Grand Canyon with a Tmobile phone and it was totally dead. A little further out, there was an ATT roaming signal on the phone. The coverage wasnt great but at least I could make a call or send a text. Tmobile was totally non existent there.

      • blondie

        Well map is wrong they need to update it lol I also know someone who went to death valley but for a stupid reason to take a pic nxt to this thing that showed it was 129 degrees -_- and I just remeber they told me they had tmobile when they came back I told them how was coverage on tmobile? They told me they stayed at furnace creek ranch and that they had tmobile coverage and were able to call and txt just fine.

    • vrm

      I have been telling everyone I know, having owned cell phones before they were fashionable; if you want to make a call from anywhere in the world, your best best is a GSM phone !

      You’d be surprised how many suckers verizon sold their full data plans ($100/mo +) to, with a non LTE iphone ! Essentially, all they can do is make calls with their iphone !

      For all the talk of aggressive tmobile salespeople, there are at least 1000 att/verizon examples of far worse behaviour; they didn’t become so big by being all nice and customer caring, as trolls here would have you believe. Try being a prepaid customer at those two, or bring your own device; they will surely want your money but start every sentence with, “we don’t support non att devices (tho we will sell you plans on them…”, or “you are a prepaid customer (you are less than human but your money is just as good)…”.

      • Dakota

        Why do people have to call anyone who disagrees with them a troll? People are giving their opinion based on their experiences. If T-Mobile were as perfect as some of you claim, they wouldn’t have been in fourth place for so long. It’sn

    • Dakota

      Coverage is very individual and depends on where you need to use your phone. One persons anecdotal high speeds one day at one time oraanother dismal are irrelevant for the masses. Lot of people don’t have that experience, which is why T-Mobile has the reputation it dies. And people talking @ 30$ plans know that only a few people even know about them or can use them due to their cell phone needs

    • gentleman559

      I have to agree. We recently moved to Las Vegas and had Verizon for 2 months. Well we got little to no coverage in our home, my mom who lives down the street had 1 bar and couldnt stay on the phone without dropping a call. My neighbor across the street also has Verizon and she has a signal booster in her house due to lack of coverage. As for us and mom we left Verizon and went back to T-Mobile and we have 3 bar of LTE in our home as well as mom now has 4G. So whoever said Verizon is better is crazy. All companies have downfalls it really boils down to wether you want to spend your money with a company like Verizon who doesnt give a shit about you or your money or spend it with T-Mo who will do a lot more to try and keep you happy. Just saying………

      • Morton H

        I totally agree well said I couldn’t have said it better Verizon cares nothing about there customers and never has. Tmobile has gone way above my needs and expectations. .for the last 6 months of switching to them. Sony Xperia.. lte 35 down 15 up newark nj.. full bars as well.. no throttle

  • http://www.facebook.com/profile.php?id=1586820069 steadymobb

    Haha that’s the Verizon in bell square

  • Clarkkent113

    I love this guy. He knows how to make a huge business fun.

  • ccnet005

    Wow, this just gave me an idea.
    A twitter account with screen shots of my dismal tmobile data speeds!
    Thanks for the great idea Lars Ulrich, I mean John Legere

    • â™ adeafmuteâ™ 

      You go ahead, I’ll just post the receipts for my $30 monthly cellphone bill in return, sound good?

      • Mobilewolf789

        So you get what you pay for?

        • Marcelo_L

          ccnet005…..Where are you located ? Or should I post my pretty decent speeds with 0 bars of LTE and 4 bars of LTE, in an area supposedly better covered by Verizon’s “LTE” ?

          C’mon….there are always going to be spots where each carriers coverage stinks. We’re talking about “how many spots” ? Fine…pay your extra $$ for that “better” coverage. No way it’s really THAT much better. Sorry.

        • Guest

          It IS that much better. Sorry, but that’s a known fact.

        • Marcelo_L

          You still didn’t answer the question. Known facts are those that actually cite their sources, or can quantifiable explain their reasoning. Go for it, or go home.

        • Guest

          My sources? Both carriers’ coverage maps.

        • Marcelo_L

          Yeah. That’s real accurate.

          How about you try again. For instance, Open Signal or Sensorly. Those are “Coverage Maps” I’d be more inclined to believe. Better what people can show for themselves with information THEY’VE gathered, than what they’re being TOLD.

          Game Over. Play again ?

        • Guest

          Ok fine, you win. T-Mobile’s coverage is just as good as that of Verizon and AT&T. ::rolls eyes::

        • Marcelo_L

          Poor baby. I wasn’t looking to “win”. But if you can’t back up your statements don’t expect everyone to “just believe me”. Grow up.

        • Guest

          I think you’re the one who needs to grow up, ditch the T-Mobile fanboy attitude and accept the fact that T-Mobile’s coverage just isn’t that great. Just read all the posts about subscribers being constantly stuck on EDGE. Customer experience goes a lot further than “cited sources”.

        • Marcelo_L

          Oh please. Folks aren’t “constantly” bitching about being stuck on EDGE, and those that are the same folks again and again. Or like you, an anonymous coward sticking behind a “guest” badge.

          I recognize that TMobiles coverage in many remoter places isn’t as extensive as Verizon’s or AT&T’s. I’ve complained about that myself over the years, so call me an Otaku if you want. You’d still be incorrect.

          Customer experience for me is that even when I’ve been OUT AT SEA ( as in 10 miles off shore ), I’d still get TMobile signal whereas my compatriots on AT&T or Verizon wouldn’t get SQUAT. That’s customer experience.

        • ccnet005

          South Texas on the gulf coast. I complained to tmobile and they were nice enough to send a signal booster, but I can’t carry that with me where ever I go.
          My sources? Speedtest.net, rootmetrics coverage map and others.
          Yes there are going to be spots where coverage stinks, but those spots seem to be increasing in size.

          I disagree with your statement, it is that much better when I’m being given a monthly stipend and I have to pull over and find a wifi hotspot to download and review a spreadsheet.

          I left verizon for tmobile based on their friendly attitude towards
          non tmobile devices. I’m beginning to think I’ve made a mistake.

        • Jesus Villafranca

          Do you mean south texas as the rio grande valley? Because if you do then something is wrong with your device. I get HSPA+ in the valley including brownsville, harlingen and mcallen..only when I’m going to houston or san antonio and you go through the country road it drops to EDGE or GPRS which is fine because I don’t need HSPA+ in the middle of nowhere..I am simply driving and passing through..

      • ccnet005

        Actually, I’ve been looking at ting lately and your $30 monthly bill might be lower. Post that!

      • Guest

        As the saying goes, you get what you pay for.

        • chuey101

          such a meaningless argument. People, wireless service is a COMMODITY, like electricity! If you live in a large city, and get good speeds with either tmo or vz/att, it’s called being smart and paying less for the exact same service. Are you going to flaunt that you pay more month for your electric bill? Seriously, price does not equate to quality, especially not for commoditized products.

        • Bearxor

          Right. IF.

          So, again, you get what you pay for. I’d love to switch to TMobile, but they only have EDGE coverage in an area I spend half my time in. So, yes, I pay about $80 more a month to subscribe to a service that can provide decent speeds in my home area.

          Obviously, IF you live in an area where they all have comparable coverage then make a wiser choice.

        • philyew

          But his comment was simply that “you get what you pay for” is a meaningless observation.

          Clearly, someone in a large metro with 10+mbps service will be getting more for their buck than the guy with the same plan who has spotty-to-bad service heading into the boonies.

          For a lot of people in their target, urban demographic, TM provide exceptional value for money.

        • Guest

          I live in one of the largest cities in the U.S. and do NOT get good service with T-Mo. If I did, I wouldn’t be posting this.

    • Stone Cold

      The world knows that as of this moment T-mobile coverage isn’t the best in all areas. But it will get better as the continue the push to LTE. Simply put you can choose to use T-mobile or you can use another service. The point of this article was showing how Mr. Legere’s actions are keeping his name and the T-Mobile Brand on the minds of everyone. No one is trying to dispute the coverage and all companies should push to give the best possible signal no matter where you are.

  • Dakota

    Might be fun for T-Mobile bloggers and fun for tech reporters but a snarky T-Mobile CEO doesn’t leas the average consumer to join. It may even turn some people off. Or some may even read more into it, saying it’s an attempt to distract from the carriers many shortcomings. As said above, I don’t think anyone thinks VZ is in trouble. But at least it is a creative approach by his marketing folks, especially since T-Mobile has always targeted younger consumers. I sure hope a CEO himself isn’t spending his days stalking mall carrier stores

    • Roger Sales

      I think his approach is refreshing, and it resonates a feeling of understanding amongst disgruntled wireless customers(AKA almost everyone who has ever used a smartphone). By being the way he is on Twitter and person he is invoking this understanding between himself and public that even though he is a corporate crone, he not only understands how the average consumer thinks, but he often has the same thoughts. There’s a certain level of honesty he brings to the job that no one else in the industry could ever hope to replicate.

      • Morton H

        I totally agree

      • Prod1702

        I agree as well.

      • Jason Satterfield

        Agree and it has swayed this “average consumer” to join the T-Mobile ranks.

  • weezy34

    I bet on Friday (2 days) VZ and AT&T stores will have a few peeps for the launch of the Samsung Mega. Sure wish Legere was tweeting about a few upcoming tmo mobiles…

    • taron19119

      Verizon doesn’t have the Samsung Maga only AT&T sprint and US Cellular

      • Roger Sales

        The Mega is not going to a super popular device. I love my Note 2 dearly, but any bigger and it’d be extremely burdensome on someone who intends to use their phone as a phone.(even when I have ginormous hands). It’s basically for the assortment of psycho smartphone fanboys who upgrade every 10 seconds(like I used to be!)

        • taron19119

          the Megas is not a high in Device anyway midrange device not worth it when the Galaxy Note 3 is on the way

  • drklahn

    Has anyone tried Aio Wireless? Looks to be a decent deal. ATT network including LTE throttled speed 8mbps with 7gb full speed data for $70/month.

    • Roger Sales

      It has potential, but the problem with AT&T is that there is absolutely no trust factor. They reneg on stuff all the time, especially when its to their benefit. There’s no question that they have impressive service when they put effort, but the second they feel comfortable financially and with their customer base, they pull the trigger on something that sends a big “FU” to anyone who is stuck with them for any duration.
      Also, we don’t know how reliable Aio is going to be(for those that are interested in it). Prepaid on AT&T means that you fall in the domain of non-priority with Talking, texting, and data and when AT&T service is bad, it’s terrible. I’d hate to be in that bottom 10% that they don’t care much about. There’s also the question of where does Cricket fall in a post-merger setting when the T’s are crossed. AT&T snatching them up was probably the worst thing for the market short of Verizon buying them.

      • drklahn

        Ah. Got it. Yeah, I’m thinking Aio has potential too. Happy medium between price and coverage?

        • Roger Sales

          The issue I have with prepaid is that there are no guarantees, especially with cell towers. I don’t think prepaid carriers on giants have access to all home grown towers anyway(according coverage maps I’ve seen showing such) and with a lot of them they don’t offer service in certain areas because there it would hinder the carrier’s postpaid business.
          Also, everyone depends on roaming more than they’d like to admit(even Verizon). With Prepaid, that’s not ever an option so when you’re stuck in bad service areas, there is no potential bailout.(which would really suck for someone like me who appreciates even decent EDGE.)

        • vrm

          I am on the $60/mo prepaid plan on at&t. It was a fight to set it up because when I switched from a $40/mo plan to this one, I lost data. I read that this is common.

          When I called tech support they fixed it but he said that data and texting weren’t even provisioned for me !

          I was about to give up and switch to someone else if they hadn’t fixed it but I find that even as prepaid, I am on the same n/w as postpaid- same apn and same parameters. The coverage appears to be just as good so I will give it at least a few months.

    • vrm

      aio is only available in select cities in tx, fl, ca – the 3 states that tmobile is popular in. aio is not something you can count on getting/keeping. same with straight talk – at & t will not honour them. att is all about eliminating competition.

  • AndroidProfit

    Did a grown ass professional adult SERIOUSLY just tweet that?

    • Prod1702

      yes he did and i wish others would as well. People are so stuck up and unable to make jokes it is crazy. Everyone knows Verizon has more customers then T-Mobile but I for one am happy T-Mobile has a cool CEO that doesn’t care what people think of him.

      • AndroidProfit

        Yes I get that but this ISN’T how LEADERS act. This is how little children act. Considering the LACK OF COVERAGE and SPOTTY service when in doors he has NO ROOM to have testicles this large.

        • BriGuy

          That’s why it’s called a joke. Ha… Ha… Jeesh, loosen that tie a little bit.

        • AndroidProfit

          Ya with his poker buddies that would be pretty funny. He is very entertaining. When he posts drivel like this on a public tool like Twitter he just comes across like a High School kid pissed off that he isn’t a jock.

        • krym73

          YOU MUST BE A VERIZON REP OR DIE HARD CUSTOMER..YOU MADD BRO?

        • ccnet005

          Hopefully his babysitter is reading this while they’re cruising the malls and give him some time out due to the coverage problems.

        • AndroidProfit

          HAHA! Good one.

  • drklahn

    There is a share of customers paying for service in store. But I also see a lot of people coming out with new devices.

  • Stone Cold

    No matter what company it is there is always customers trying to get something for nothing. But to say the majority of customers practice this what do you have to back up this point you are trying to make?