Public Service Announcement: T-Mobile’s JUMP! Upgrade Program Launches Today

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We’ve already covered T-Mobile’s JUMP! upgrade program in in great detail and there’s already some existing stories on the blog for your reading pleasure including a basic background of JUMP! and whether or not the right program for you. You can find JUMP! fully detailed in the launch post from July 10th or watch T-Mobile CEO John Legere explain the meaning behind the program in the video clip below. So, is JUMP! a good deal? Well, that depends on a number of factors, including when you use it, an idea I expanded on in a mini-editorial that can be found here. Regardless of whether JUMP! is right for you or not, we can’t avoid that it’s a completely unique program and while its success may not be known for some time, T-Mobile is trying things outside the “standard wireless carrier” box and that’s why we love our little carrier that could.

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  • Jay

    I just bought a phone a month ago and entered into a EIP. Can I call up and get this? I also pay 11.99 for insurance.

    • Jose Hernandez

      You should be able to.

      • Guest

        JUMP is an interesting program, but if you look closely, you may notice that you are not really saving money just giving them a new phone and starting a new installment plan. if you wait a year to do your upgrade you would have already payed 240 dollars for the phone + 120 for the JUMP service + 150(Device down payment) + taxes for the device . that all adds up to 510 aside from taxes that you will be giving up to begin paying for a new phone. I get that tmobile is trying to innovate and do things different and I really enjoy their service , but lets keep in mind T-Mobile is a compnay that needs to profit. Jump is just that a program so they can profit from people who so desperately need to upgrade their phone at any cost. No disrespect to anyone who likes the program.

        • Jose Hernandez

          View my reply to your previous post.

  • Gelo

    Just got back from a T-Mobile store and inquired about Jump for my line. They said because I dropped PHP on my phone I wasn’t qualified to enroll. On my other lines that have PHP, they gladly added JUMP.

    • Shahzad Malik

      Do you have eip payments?

      • Gelo

        On the iPhone 5. they just added $2 on top of the PHP.

        • Jay

          That is confusing to me considering the iphone 5 PHP insurance is 11.99. Shouldn’t they have lowered it by 2 dollars?

        • Gelo

          Didn’t ask for the total. Just told the rep I want to add JUMP on the iPhone line and he replied it’s done and it’s a $2 increase on the current iPhone PHP and I cannot add it on my other line because of the non-existent PHP on the other phone that’s also on EIP.

          They were really backed up with customers because of the system upgrade and I was in a hurry to leave the store.

          Will check back there tomorrow anyway because I’m thinking of paying off the other phone and getting a new one.

        • IamDan

          JUMP is $10/month. $8/month for PHP and $2/month to add JUMP.

          The new PHP does NOT include mobile security. If you want it, it’s an additional $4/month. However, you can get the free version of “LookOut,” so you don’t have to spend the extra $4. Hope this cleared it up.

  • art

    I called apprantley I dont qualify even though I got a note in november and using the 11.99 insurance. I hace to go through a qualifying event, they said an echange will work so jokes on them cause my note 2 has been ating wierd lately anyway,

  • Punguin

    T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your email correspondence dated July 14, 2013 regarding your account.

    T-Mobile is currently offering open enrollment in our new Jump Program however there are certain qualifications that must be met in order to be eligible even during open enrollment. Customer’s must be on our Value or Simple Value rate plans and currently have an active EIP. Additionally customer must be enrolled in our Premium Handset Protection (PHP).

    I got this Email after send an email to John Legere

  • sushimane

    Im eligible for the jump program but im also almost done paying off my phone and I got insurance on it too so im the middle lol tough choices. But glad to be a tmobile customer

    • truckeemike

      I just went through that with CS. They took about 30 min to find my best choices. They gave me scenarios to choose from. Give them a call!

      • sushimane

        i decided to keep my current insurance plan because im not in any rush to get the next and greatest device im planning on keeping the note 2 for a good bit because it has so much features. and im almost done paying off the phone so i wouldnt mind relaxing a bit with a really low bill of 70 sumthing lol.

        • truckeemike

          sounds like Good choice !

  • Jose Hernandez

    Joined the program a little while ago. Very happy about it.

  • wezra

    Just went on-line and switched from the regular insurance plan to Jump. Worked fine and my bill was lowered by $2 month.

    • sushimane

      How would it lowered by 2 a month it should be 2 dollars more? Right because its 8 dollars for insurance and 10 dollars for the jump?

      • sandy3434

        No. Jump includes insurance. :)

      • Joe Hendren

        He probably had the premium device insurance which is 11.99 a month for devices including the Galaxy S4, IPhone 5, Galaxy Note 2, HTC One. Switching to JUMP! Saves him 2 dollars a month cause it includes that same protection and gives you the ability to trade up twice a year.

        • sushimane88

          oh ok if it saved me 2 dollars a month i would have done it too but i got the note 2 and the insurance which was 7.79 and more then half way done paying off the phone.

        • Joe Hendren

          You have JUST insurance, no extended warranty or mobile security. Otherwise the bundle with all 3 is 11.99

        • sushimane

          its more likely ur phone would be lost stolen or damage then a phone be malfunction. and plus the insurance comes with mobile security and i only pay 7.79 for those two. i see no point of getting extended warranty because u still pay for the phone plus 5 dollars for the insurance u only pay 175 for the deducible. i learned from the g2x.

        • Jeff

          I am a T-mobile Rep. I have been for the last 7 years. I see phones malfunction all the time. Sometimes for the simplest reasons too. When you do the warranty exchange YES you do pay $5 for shipping, but you get your phone the next day. Imagine if your phone started to malfunction after having your phone for over a year, and your warranty is expired, and your are still trying to pay off your device. You’ll be royally pissed off that you paying off nearly a 700 dollar phone that you can no longer use. I see that happen all the time. Electronics malfunction all the time, its better to be safe than sorry.

          Doing this type of work for this long for this one company. I can say hands down is we mostly get malfuctioning devices coming in, over damaged phones…

        • Jose Hernandez

          I agree, I have lived this issue myself. Twice the phone was under warranty, once the phone was dead when we got it shipped. And I also had the phone get possessed right after the year mark.

        • sushimane

          Its all karma people will get lucky that their phone wont have a malfunction and sum will but I’ll rather take the chance of my phone being damaged or stolen then my phone having malfunction

        • Daniel

          Solution – Pay for it with an AMEX. You get an additional year of manufacturer’s warranty coverage. Of course, you have to pay for it all at once (i.e. no EIP).

        • wezra

          Yes, I should have given more details. I do have the iPhone 5 and the insurance was $11.99 monthly. Which meant I would save the $2 a month by moving to JUMP. Not that $2 a month is a huge deal, but I really like having the ability to change phones twice a year if I want to. What I am going to do is keep the iPhone 5 for the next 6 months, since I can’t upgrade during that period anyway, then go with the iPhone 6 when or if it comes out. That is of course assuming that the iPhone 6 will be out in 6 months and Apple is skipping the 5S. I won’t switch out for the iPhone 6 or 5S if it is essentially the same phone with a few upgrades… I’ll wait in that case. But none-the-less, I still like having the ability to switch out if I want to.
          Frankly, one of the reasons I went to the iPhone was the frustration with Android and the release of new and better phones every other week. And, getting stuck on old versions of the OS without acceptable upgrade times or any upgrades at all. In the end we’ll just have to see how it all plays out.

        • sushimane

          yeah its a good concept switching phone twice a year is nice just like what u said android keep on coming with new and greater then every couple of months.

    • Matthew DiGiacomo

      Where are you seeing this option? I went into change services and I don’t see a JUMP option anywhere. I was told I was eligible..

  • truckeemike

    Online upgrades down now…..on TMobile.com

  • truckeemike

    phase one: uncarrier plan DONE! Now to do some math on Jump decision. Happy camper once again!

  • thepanttherlady

    Switched my daughter’s phone from PHP to JUMP online.

    • Deibid

      BTW…The new JUMP! (which includes PHP) will use Assurant and NOT Asurion for insurance claims…Assurant is the company that was doing the MHP (insurance on prepaid)..people on the old PHP (7.99/11.99) will still be grandfathered in and go through Assurion

      • Chilehead

        Where did you get this info from? Are there any differences in coverages or deductables between Assurant and Assurion?

        • Rudy Belova

          It can’t be any worse than Assurion. Yeesh. I rather deal with the IRS anyday!

        • Deibid

          I am an RSA for T-Mobile in SoCal..it’ll be on the new PHP/JUMP pamphlets..deductibles are the same 5 tiers as before (20, 50, 100, 150, 175)

    • http://knightofscorpio.tumblr.com/ DtheArtist

      How? I don’t get how to do that.

      • thepanttherlady

        Just replied to your other post. Remember, to add this you have to have an active EIP and already be enrolled in a PHP package.

  • Impatient Waiter

    just a heads up people, some accounts not all the lines are showing up as eligible for Jump! if they are already on EIP (like mine AND IM AN EMPLOYEE!)

    • Jose Hernandez

      I have two lines, both already on EIP and both were eligible for JUMP!. Just got enrolled yesterday.

  • PiCASSiMO

    I’m not going to JUMP… only because I like to the choice of where I purchase my phones. Whether it be T-Mobile with EIP, Google Play store, Amazon, eBay, Craigslist, or hand-me-downs.

    And honestly, as nice as it is to have a “new” phone every 6-months, I think I will be fine with one once more than 1+ years. My wife is still hanging on to her G2… although she’s a little envious of my Nexus 4. May pass it down to her and get something else. Waiting for late summer/early fall to decide on my next upgrade. Most likely a Nexus 4S/5.

    • Chris

      Why don’t you take her G2 and give her your N4? She’s is YOUR wife..

      • PiCASSiMO

        True… she IS my wife, but she’s not into technology as I am. She would appreciate a larger screen, but will also miss her physical keyboard.

  • Jose Hernandez

    This is a personal issue.

    Why are you posting this stuff here?.

    Dude!, AT&T, Verizon and Sprint Ethical and Honest companies? Are you high?

    Please stop with posting about personal issues here. This has nothing to do with the topic.

  • esterbin vargas

    JUMP is an interesting program, but if you look closely, you may notice that you are not really saving money just giving them a new phone and starting a new installment plan. if you wait a year to do your upgrade you would have already payed 240 dollars for the phone + 120 for the JUMP service + 150(Device down payment) + taxes for the device . that all adds up to 510 aside from taxes that you will be giving up to begin paying for a new phone. I get that tmobile is trying to innovate and do things different and I really enjoy their service , but lets keep in mind T-Mobile is a compnay that needs to profit. Jump is just that a program so they can profit from people who so desperately need to upgrade their phone at any cost. No disrespect to anyone who likes the program……..

    • Jose Hernandez

      I look at the JUMP! program not as a way to save money, but as a way to
      be able to upgrade my phone in a timely manner if I need or choose to do
      so.

      JUMP! is not designed to save you money, it is designed to
      allow you phone upgrades on a schedule that suits your needs. You can
      upgrade up to twice a year if you want, you can upgrade once, you don’t
      even have to upgrade if you don’t want too. You just get the choice to
      do so.

      For my part, I already had warranty on my lines, I
      already paid $7.99 a month for that. So, my cost has only increased
      $2.00 a month or $24.00 a year for the ability to upgrade at my own
      choosing.

      For others that had the premium insurance on their accounts for $12.00 a year, they will probably see a drop on their bills.

      With JUMP! you give T-Mobile your old phone in exchange for a new one.

      JUMP!
      is only designed to allow for faster/cheaper phone updates. This is an
      optional program that makes it easier for you to upgrade your phone. It
      is not really designed to save you money.

      • esterbin vargas

        I understand your point, but you have to realize that directly or indirectly it is all about money. We have always had the option of upgrading we just like the subsidized or the installment plans to go along with them. Your strongest point is for those who have insurance on their devices, but lets keep in mind that you didnt get the phone for free to begin with. Lets say you payed the initial 150 down payment for your original device and held it for six month paying 20 * 6 = 120, now you factor in the 60 dollars you payed for the jump program. You are looking at 330 spend for a phone in a six moth period (without tax which is 40-50 extra). Now you surrender that phone over to T mobile and pay an additional 150 + tax for that new device and continue paying an equal installment as before. You could argue that is not about cost, but quite frankly is always about cost, because if it wasn’t you would pay the 649 for an Iphone and Upgrade whenever you want, because is your device. they are simply offering you a trade in program in which you can continue paying they same installment as before and if you were to wait a year you could do better off with gazelle. all and all it will be a matter of personal preference and if you want to pick that option its your right to do so lol.

        • Jose Hernandez

          You are right, it is a matter of personal preference. My point was that the JUMP! program is more of a LEASE program for your phone. You don’t look at the phone you got as a purchase, or keep track of how money you have paid in to it because the phone will not be yours to keep. Your understanding of the program should be that you will probably upgrade/trade in to a newer better phone soon.

          In my case, I have found myself wanting to upgrade my phone and I did not want to pay what I owed on the one I had, nor did I want to buy the new phone for full price. Not that I did not have the money, but I just did not want to do that.

          With JUMP!, if I want to do this, now I can with a down payment on the new phone. I understand your point about cost.

          The way I see it, I will pay $24.00 more a year for two lines, and this will make it easier for me to upgrade my phone, up to twice a year if I choose to do so.

          If the math does not work for you, that is ok. I just think the benefit of the program, for me, it’s worth the $24.00a year.

        • mikey

          Lease with option to buy, and no interest or penalties

        • http://knightofscorpio.tumblr.com/ DtheArtist

          I swear, I typed a message and I hit one key and the page refreshed and deleted it. Yeah, it’s convenient because it takes the stress and the hassle out of upgrading. Like I used to sell my phone on eBay, Swappa, and just recently a tablet on (Gylde). In some way shape or form, you have to pay a fee for these services. You have to pay fees for these services with are no less than $10. You never know how long it will take for your phone to sell or worse case scenario if it will sell, you never know if the buyer will return your device, deal with sketchy business ( I have though I was covered), nor will you have enough to pay off your old phone & or be able to buy a new one with the money. Plus due to the fast changing smartphone market and technology smartphone’s values diminish a lot over a few months, so this covers you automatically. In addition, you have insurance just in case. I think it’s very convenient for most people, honestly.

        • mikey

          Either way its the same thing, if you spend 330 on a phone plus another down payment to get a new phone, or if you pay full 600 for a phone, $48 for insurance, then sell it online after 6 months for 300 then pay 150 to get another phone. Only really saving $12 by buying the phone and not needing JUMP services, but having to pay selling fees instead, It just seems like you get more by selling it but you dont. Nobody pays over 300 for a used phone, unless they are slow. If a person wishes to save money, its simple, keep the same phone for 2- 3 years until it breaks. Otherwise even if you upgrade once a year, jump is the best way to do it. As quick as technology improves, who would buy your phone after a year. When they can just go and get the latest one financed interest free also.

  • art

    I didn’t notice until now you have to do an upgrade to get into the JUMP program.
    Darn, just got an HTC ONE a few weeks ago . . .

    Now I can’t JUMP until I get a new one . . .

    dern it

    • thepanttherlady

      If you already have insurance you should be able to do this as I just did it last night for my daughter who bought her iPhone at the beginning of May.

      • art

        I didn’t have PHP
        I got the one about 45 days ago too, not a few weeks ago upon further review

        Am I left out completely?
        Maybe I can add PHP then upgrade next month to JUMP ?

        • thepanttherlady

          You will have to wait to add JUMP until you either:

          1. Upgrade/Buy a new device
          2. Do a warranty exchange

          3. Something about QuickView tools but I’m not sure what that is

        • mikey

          warranty exchange only works if it is a phone you got eip on

        • thepanttherlady

          Sorry, my comment above should have specified open EIP and option 2 or 3 if you’re not buying a new device on EIP.

        • Jose Hernandez

          Did you buy your phone at full price or did you get EIP payment installments. If you got the EIP installment plan, you should be able to sign up.

        • art

          I paid cash.

        • thepanttherlady

          You have to have an active EIP to join. The only other way I think is if you initiate a warranty exchange and add it at that time.

        • mikey

          Nope its no other way, only way to add it is if you have eip. Why would anyone want to give tmobile their phone if they already paid full price for it? Also if you have a contract through walmart or any third party retailer you cannot join either. You Must Have An EIP

    • TS50

      You have 90 days to do it. Go into the store.

  • Randy McCamman

    Why do we pay full tax on the item, if we choose to trade it in in 6 months? You should only pay full tax on something you own. When you rent/lease you only pay tax during the time on that contract. Tax is about $35 every time, yet we never “owned” those devices…..Anyone a tax person that can shed some light?

    • thepanttherlady

      This isn’t a rent/lease program, if you choose to pay off the device balance (be it 3 months, 6 months, 18 months or 24 months) it is yours to keep. The scenario is the same if you choose to sell the phone to someone else and use the proceeds to pay off the EIP balance and purchase another phone.

      Sales tax is paid to the state, not something T-Mobile is keeping for themselves.

      • Randy McCamman

        If I trade in my phone and they wipe the rest of my EIP balance…why did I pay tax on that full amount?

        • thepanttherlady

          Because that’s what the state requires. Again, sales tax isn’t something T-Mobile is charging to make money from. You pay it and it goes directly to the state.

          ETA: The EIP payments aren’t taxed so you aren’t due a refund of any taxes.

    • Common-Sense

      If you buy a car with finance and trade it in, the state won’t refund or discount your sales tax…. So why would this be any different??

      • Randy McCamman

        I was thinking that you only pay taxes on the amount you have paid, not what you promised/contracted to pay. That is why I was so confused. I think I understand now!

  • http://knightofscorpio.tumblr.com/ DtheArtist

    I don’t understand how do you enroll in the program as a existing customer. I been trying to do so since last night. But there’s no option on My-T-Mobile. And when I go to the Jump Program page, it says something about upgrade your phone. But how would I be able to pick up the Jump option to upgrade under jump for my next phone, when it’s not available to me to use now? I’m confused.

    • thepanttherlady

      I went to My T-Mobile and clicked on Manage or Change Services. It is with the insurance section and just says JUMP!. When I clicked to add it, a pop up window came up saying that you have to remove the PHP option to enroll in JUMP and asks you to confirm. When you get to the next page, click save.

      • http://knightofscorpio.tumblr.com/ DtheArtist

        Mine doesn’t say insurance as an option it has Premium Headset Protection & it’s only 2 things under that which say: Lookout® Mobile Security & Premium Handset Protection Bundle for Premier Devices

        • mikey

          do you currently have an eip

        • http://knightofscorpio.tumblr.com/ DtheArtist

          Yes. I already added it, I just called because T-Mobile was being difficult with my account online.

        • thepanttherlady

          Same question as Mikey (below) and do you already have a PHP package? It doesn’t look like it from the options you’re given. If you don’t already have a PHP package as well as an active EIP you won’t be able to join the JUMP program until you upgrade your device or initiate a warranty exchange.

          I couldn’t add this to mine because I dropped insurance when they forced my Note 2 into the higher PHP tier automatically.

        • http://knightofscorpio.tumblr.com/ DtheArtist

          I had both, but it wouldn’t appear online, I had to call and ask a representative themselves to add it for me.

  • ryan d

    Called yesterday added JUMP saved $2 on bill from what i was paying with asurion, most likely ill pay off my GS4 before i will need or want to upgrade to the next Galaxy.

    • mikey

      if you have jump no point in paying it off, just finish your six months and get a new phone, maximize what you save by switching often

  • stevejobbed

    Looks like Verizon is launching a similar program at the end of august. Its on a few of the well known tech blogs…

    • thepanttherlady

      I saw this on Twitter. John wasn’t lying when he said Magenta is going to shake things up.

  • Ahmad Ayesh

    if you purchased your phone in the past 14 days then you can add the jump program if not then your out of luck since this applies only to new purchase,

    • thepanttherlady

      Not true. If you have an open EIP and insurance already you can add it. My daughter bought her phone in May. I added her the day the program started.

      • Ahmad Ayesh

        You might be able to add but I spoke with T-Mobile this morning and they said I cant enrol in the program because I did not add the jump option within the last 14 days and my phone was also purchased in may

        • Ahmad Ayesh

          I just called T-Mobile again and was told the same thing cant use a previously purchased device unless it was bought within the last 14 days anyone else is out of luck. THIS SUCKS

        • thepanttherlady

          Do you have an open EIP on the phone? Do you already have insurance on your line?

        • Ahmad Ayesh

          Yes I have both

        • Jeff

          Do a warranty exchange then add it

        • Ahmad Ayesh

          Yes it does

        • thepanttherlady

          The OP is saying if you do a warranty exchange (tell T-Mobile there is something wrong with your phone so they send you another one and you send yours to them) then you can add JUMP at that time.

          If you already have an open EIP as well as a PHP bundle then I have no clue as to why you wouldn’t be able to add this already. As I said in my previous post, I was able to get my daughter signed up. She purchased her iPhone 5 on May 4th or 5th. I, on the other hand, was not able to add it to my account as I dropped my insurance a while ago. It would take for me to purchase a new device to get it added.

        • Ahmad Ayesh

          I see thanks.

        • Sparkyowns

          If you are paying for the 11.99 insurance you can downgrade to jump with no problem… If you are paying the 7.99 insurance you can not upgrade to jump unless you do a warranty exchange then add it.. another way to add jump is if you bought your phone withing the last 14 days.

        • thepanttherlady

          That must be the piece we’ve been missing. Thank you!

          Not sure though why it would be harder for a customer to JUMP! up if they’re already paying for insurance than it would be to JUMP! down. These changes can never just be easy. :)

      • INEEDJUMP

        Can you provide any proof of this? I am actually trying to get enrolled into the program at this very moment. Would definitely help my case if I have proof that another T-mobile customer in my situation that was allowed to enroll.

        • thepanttherlady

          I copied and pasted the portions of her bill to show the active EIP (and shows when she purchased her iPhone) as well as the section where she has the JUMP! option.

          http://i1286.photobucket.com/albums/a606/thepanttherlady007/JUMP_zpsd304c8cf.jpg

          When I made the change for her via T-Mobile’s website on 7/14, I was able to add JUMP! which prompted me to remove the PHP package of $11.99. Others have reported here that they couldn’t do it online but was able to after contact customer care.

        • INEEDJUMP

          Thank you!

        • Ben

          I Purchased my GS4 on 5/14, am on EIP and have had PHP @ 11.99/mo. Several times this week I have tried to switch to Jump on the website but kept getting prompted to call instead. I didn’t feel like calling at the time so kept putting it off. This evening I decided to bite the bullet. Tried one more time to change online so I could get the phone# they wanted me to call and what-do-you-know, it finally worked.

    • BWinski

      ABSOLUTELY CORRECT…. I had this verified by 3 T-Mumble folks today…

  • INEEDJUMP

    Just finished chatting with a senior rep at T-mobile and I am now on my way to enroll into the Jump program despite having purchased my phone on May 5th. After jumping through hoops with the initial rep, the senior rep informed me that although i did not qualify I was able to enroll through a method they called “Open enrollment” This required that I get my phone evaluated at a local Tmobile store and once I am approved I will be able to enroll. Takes a little bit more effort but its not impossible!

  • sbmitschke

    I have a note 2 with current eip and 11.99 insurance. I was able to change on the website to the 10 jump plan, and save $1.99. But, I noticed something else — maybe I’m the last to notice. On my existing 11.99 insurance, I had the Tmobile security app installed (magenta shield) and it was managed from the tmobile website. The JUMP info seems to indicate that Lookout is used. Well, I installed Lookout app and it did automatically enabled the premium features. (Billing details from Lookout website show T-mobile Billing with $0 monthly fee, so I don’t think this a demo. Nor did I do an in-app purchase) Lots more features on Lookout vs. the Tmobile Security app.