What We Missed Last Weekend: AT&T Buried Changes To Their Upgrade Period

att-24-months-upgrade-1370804796

Nothing says major press event like a buried change “company y” hopes will go unnoticed. This is exactly what AT&T tried (and mostly failed) this past weekend with the internal announcement of some changes to their upgrade period. In the buzz leading up to Apple’s big press event, perhaps AT&T hoped these changes would go unnoticed by the world at large…instead chalk up one more reason not to be a AT&T customer and one more reason to enjoy T-Mobile’s Simple Choice and UNcarrier industry outlook. The bottom line is new AT&T contract subscribers, and those existing whose terms finish in March 2014 or later will now be forced to wait 24 months instead of the traditional 20 months to upgrade. Four months may not sound like a lot, but when you consider how quickly smartphones change these days, four months sounds like eternity.

The news broke on Engadget this past Sunday with the change going into action the same day. The memo itself doesn’t offer any context or explanation for the change, just one more reminder why even with all my complaining about T-Mobile’s marketing, their lenient (lenient when compared to the rest of the national carriers) outlook with the inception of Simple Choice plans should offer them plenty of marketing fodder. There will be plenty of disenchanted customers upset about this change and it’s almost like throwing T-Mobile a perfect marketing pitch. I hope they jump on yet another opportunity to show AT&T customers there’s a better wireless world out there.

Engadget

 

Tags: , , ,

  • PiCASSiMO

    Greed…

  • jlu

    “Why yes, we’re going to make you wait 4 additional months to give us your hard earned money, but by that time you will have been out of contract and realize how much bullshit we put our customers through” -another end of an att era

  • Matt

    “Additionally, all upgrades must be in the same device category.” Interesting. Does this mean if you got a subsidy on a clamshell non-smart phone at the begining of your contract, after 24 months you would not be able to get use your upgrade on a new smartphone? Whomp whomp…

    • CPPCrispy

      This is interesting. I would like to know what that means. Does it mean that tablets must upgrade to tablets and phones (both smart and dumb) must upgrade to phones. Or does it mean that smartphones must upgrade to smartphones and dumbphones must upgrade to dumbphones.

      • thepanttherlady

        I found this on Phonedog:

        “AT&T also notes in the blog post that its subscribers have other options when it comes to buying new hardware. Customers are able to share an upgrade with another person on their account, so long as its an upgrade within the same device category (like tablet to tablet).”

        http://www.phonedog.com/2013/06/09/at-t-extends-upgrade-period-for-subsidized-pricing-to-24-months/

      • 21stNow

        It’s your first guess. A basic phone user can always upgrade to a smartphone. A carrier would have to be dumb to stop that.

    • Sexual Harassment Panda

      i assume they mean smartphone to dumbphone…

  • g2a5b0e

    Verizon did the same thing 2 months ago. It’s like when Verizon introduced the Share Everything Plans & AT&T followed suit shortly after then, too. Those two companies are thick as thieves & it wouldn’t surprise me in the slightest to find out that there is some kind of collusion going on there.

  • Sexual Harassment Panda

    I think this change made by ATT and Verizon shows the company is preparing for higher churn.

  • Joe S

    More expensive plans, more expensive data, no unlimited data, overages, congested network, double the price, why would you go to ATT?

    • Lagurl39

      Well I agree with almost everything u said expensive plans, no unlimited data dont know about congested network I never once had a problem with att LTE it actually performs much better than tmobile hspa 42 offering faster download speed and upload speed on att lte I was able to get up to 25 dwn , 15 up somethin I never saw on tmobile hspa 42 when I had an s3 on tmobile. Now tmobile got lte and from what my friend is getting on tmobile lte on her s4 is the same im still getting on att lte about 30 dwn , 15 up , i know att had a bad reputation with dropped calls but that was back in 2010-2011 right now i had no dropped calls on att all over LA, san fran, vegas etc.. AND now to answer your question as to why would anyone go to att? WELL only because I like having reception deep inside buildings were as tmobile always crapped out and I go to vegas a lot since I have family over there , att has solid 3G all the way there while tmobile has edge /gprs, same on the way to san fran att has solid 3g tmobile edge/gprs..

      • Jay J. Blanco

        Wait until att lte gets congested with more users you’ll see the difference. And who needs 3g in the desert on the way to Vegas. Lol not me. You’ll see a speed difference in tmobile by January 2014 trust me

        • Lagurl39

          Well im sure lots of people have gotten on att lte I rememba dec 2011 was when they first got lte in LA its already what 2013? And Im still getting the same speeds I was getting back in 11. And I know not a lot of people need 3G in the desert but it does come in handy when u need to get driving directions or find a gas station in the middle of nowhere try doing that on tmobile edge /gprs u cant when I had my s3 on tmo I tought that at least on edge it would work.. kept trying and tryin nada.. i had edge signal but data wasnt coming tru at all. Now on att I dnt have that problem cuz its 3G all the way and it works fast.

        • Jay J. Blanco

          First off the only advantages att has over tmobile

          - Network
          - Smartphone

          Thats it. What’s. Point of having a great network when you t even utilize it. You overages and caps. 24months that’s stupid.

          Att can’t beat tmobile prices at all. tmobile has wifi calling. which is very beneficial for everyone. Tmobile ha truely unlimited data and you get 500mb of MHS. With a roaming allowance on att.

          Sooo your on attt just for better coverage in rural areas.

        • Richard

          well whats the point of having wifi calling when most buildings in dwtwn LA dont have wifi so your screwed on tmobile because most likely u have no signal , with att u dont have that problem because the signal always comes tru deep inside buildings

        • Jay J. Blanco

          lmao office buildings don’t have wifi what is this 1999???? And the bad part is LA suppose to be a big city.

          how about this Call tmobile technical support and complain about it if your even a customer. Your probably a troll.

        • MO

          lol

        • MO

          I been with Verizon and just left AT&T recently to go with TMob and i havent looked back since where the area is spotty i try and use wifi and my wifi calling comes up and works perfectly fine… i can afford AT&T and Verizon has been rapping me for years why pay for more if the need isnt there ,, no one has nothing to prove by being a big shot into paying Verizon and AT&T pockets its stupidity especially if have coverage with TMob its a no brainer

        • Jay J. Blanco

          Agreed the math is simple

        • Mo

          Just trying too get everyone else too realize that instead of comments about bs

        • Richard

          well yea la is a big city and i didnt really say office buildings i meant hospitals stuff like that yes they have wifi some dont andthe ones that do were usually locked . And no we are not in1999 so tell me u know the password for those locked wifi network s? Because it would sure come in handy.

        • http://profiles.google.com/gallimichael Michael G. Galli

          A HOSPITAL? You aren’t even supposed to use cell phones in them & with all of the electrical equipment ALL carriers suck. #SMH

        • fsured

          While I totally agree with opinion, the only problem I see with the claim of unlimited data is the type of data you get after your paid alloted amount of high speed data is used. These days a smart phone running on 2g is useless. Now if they throttled you down to regular 3g speeds, that would be a great move and is still faster than Verizon or Sprints 3g.

          Although 2g is still better than getting hit with another 10-15 bucks.

        • fsured

          I forgot to add a comment about WiFi calling. I know on my SG2 the WiFi calling is integrated into touchwiz framework. Or something in the frame work that is part of the stock rom. It’s too embedded for the developers to unravel and port into their roms. Those of us who are using other roms are now unable to get wifi calling. It’s not longer just a stand alone app.

          Hopefully it is not that way with other makes or the newer Samsung phones coming out. I’d like to see how Nexus “experience” devices get around this.

    • Richard

      i agree with LA gurl if tmobile offered the same coverage as att then i would be on tmobile,like i mentioned on here before i hate atts prices no unlimited data, expensive crappy plans etc.. but coverage wise it works much better than T-Mobile like she said you take a roadtrip att has 3G tmobile is usually searching or on edge or even worse “G” dnt know if its gsm or gprs the phone just displays” G”. Ever since i switched from tmobile to att last month i traveled a lot to vegas,arizona, and oregon not once and i mean never did i see the “G” on att and i rarely saw EDGE i was usually on “4G” when i wasnt on “4G LTE” so yea hope tmobile improves when they do ill be back to being a tmobile customer.

    • 21stNow

      Speed and network coverage are my top two reasons.

    • Spanky

      As has already been stated, speed and network coverage are the reasons I switched to AT&T from T-Mobile.

    • samsavoy

      If you get a 4G laptop card from AT&T, the mobile share data plan is $30 for 4GB. From T-Mobile it’s $30 for a measly 2GB. So sorry to say but it’s not that much cheaper for the substantial lack of LTE

  • LS

    I guess AT&T is pinching pennies, it’s not like they’re loosing much money by subsidizing the phones anyway, seeing how they are buying them in bulk and only putting out the wholesale cost of the phone. On the other hand, T-Mobile has found a way to get us all to pay the full retail price for each device.

    • bob90210

      It’s more about pinching dollars. The four extra months is $80 of subsidy that AT&T will keep for themselves.

  • Tins

    That’s why I came back to Tmobile from Verizon. They changed my upgrade to 24 months when I was 5 months away from an upgrade. Paid the etc to Verizon and never looked back. Shame on them they should only change it when you reup your contract not 17 months in.

  • Alex Zapata

    And the masses let them get away with this…..

  • sidekicker89

    I can’t wait for the Q2 financial results to come in from T-Mobile… I think this will be one of the best Quarters they have ever had :) Not to mention their stock is doing pretty wet sitting at $21.51 a share right now.

    • sidekicker89

      pretty well** not wet lol

  • taron19119

    Now is the tine for tmobile to launch the two times 2 times a year upgrade program

    • 21stNow

      Is this a new program that you are referring to? You can already upgrade anytime you want to on T-Mobile (and any other carrier, too).

      • taron19119

        That’s not true if u are financing a device the program I’m talking about T-Mobile CEO said he was thinking about letting people upgrade 2 Times a years even when u are financing a device

        • 21stNow

          What a person wants has to be accompanied by the money to pay for it. A person who finances a device but wants a new one has to pay off the first device before getting a new one.

          I remember something vaguely that he said about an upgrade program, but I don’t remember any details to the program.

        • thepanttherlady
        • 21stNow

          Thanks for the memory refresher pantherlady.

          OK taron, let’s see this come out. I’m beyond curious of how much this “very small” membership fee would be. Other details would have to be filled in, as well.

        • taron19119

          Yeah but the programs the CEO of T Mobile is talking about is you pay a fee and trade in the device that you’re currently financing and get credit and can get another device on finance

  • VG

    I hope T-Mobile gets their LTE network rolled out pretty quickly. The sooner TMo can blast out the news that their LTE is up and running nationwide, the sooner customers will flee AT&T and Verizon and jump onto Magenta.

    • MO

      i know TMob LTE is now in NJ/NYC

    • Ethrem

      Its coming this month in Denver… which is a HUGE T-Mobile market and always has been.

  • Chardog

    I think that this is AT&T and Verizon’s way to gradually start testing the waters in moving toward unsubsidized devices. Start by making their customers wait a little longer and ease into the realm of “full price”…. Even then they’ll probably keep their plan prices the same.

    • UMA_Fan

      That’s pretty interesting.

      If T-Mobile’s pricing model really catches on with consumers than the only sensible way the big two can compete is to emulate that model WITHOUT lowering their rate plan prices. The phone subsidy model only really benefits the big two because they make such a huge margin on the service plan that the device subsidy doesn’t really hurt them as bad. The last thing at&t and verizon want to do is give a cut on their very lucrative service plans so customers can finance equipment. The big two will probably get people used to seeing full pricing first and then offer installment plans similar to how verizon is doing now. It gets them a foot in the door to compete with T-Mobile’s model if it becomes necessary but more importantly greatly increases their profits since they take less of a hit subsidizing equipment as frequently.

      • kalel33

        Verizon is offering installment plans for one reason only and it’s to curb the churn due to people losing the unlimited data plan.

  • Derrick Knott

    The one and only reason I’m still with ATT is because I still have the unlimited data plan. The way they nickel and dime their loyal customers is sickening. If they ever take that away, it’s T-mobile here I come

    • gentleman559

      You should leave them based on they nickel and dime everyone and give your money to someone who actually has your best interest in mind all the time. Just saying

      • Derrick Knott

        I hear ya. I was with t-mobile before and back then their android line up and coverage was terrible. Now I hear less grumbles of crappy coverages and their phone selection is on par with the other major carriers so like I said as soon as ATT screw me over…I’m gone with the wind lol

      • 21stNow

        But I don’t own any cell phone towers. : (

    • Mr. Alderson

      i thought they made away with unlimited data plan even forced people that had it?

      is it for all phones you can still use your unlimted data for? how much a month?

      • Derrick Knott

        Unlimited data is still around for people who was “grandfathered.” It’s not available for new customers. Verizon forces people out of unlimited data while att lets you keep it. I’ve upgraded my phone twice since they’ve done away with it and make sure when I renew my contract to ask if I get to keep my data plan.

        • T-mo1082

          I still have the At&t unlimited data plan. But the At&t stores I have visited to upgrade my phone told me that in order to get a phone subsidized At&t will take my unlimited data plan away. My only other option was to pay for the full price of phone to keep my unlimited data plan. As soon as T-Mobile LTE arrives in DFW I will be a T-Mobile customer.

        • 21stNow

          Are you visiting corporate AT&T stores or authorized retailers? AT&T is still grandfathering unlimited data plans.

    • UMA_Fan

      I believe At&t throttles unlimited data plan users at 2 or 3GBs while T-Mobile doesn’t if you are paying for unlimited,

      • MO

        if you have the unlim $20.00 plan for data on TMob you are not throttled at all….

        • kalel33

          You just repeated what he stated.

  • kolijboy234

    It’s not that TMobile is much different with respect to making unannounced unilateral changes. Remember the recent subsidy unlock fiasco? Fortunately, they responded to the outcry and made adjustments to the policy. Too bad they didn’t notify their entire customer service staff.

    Btw, props to David and the Tmonews crew for helping to keep Tmobile accountable.

  • GinaDee

    So what? AT&T gives you a subsidized phone in exchange for a 2 year commitment?

    T-Mobile would do the same if they had the coverage to attract higher paying more loyal subs.

    Wireless providers aren’t charities but sometimes T-Mobile customers are so accustomed to handouts and govt. assistance that actually having to pay for something or honor a contact is a really big deal.

    • Chilehead

      “Bucketize” much?

    • MO

      I dont agree with that commet at all and be careful cause you can really offend alot of people with that statement,, that goes for AT&T and Verizon customers as well as Sprint,,, i hate when people single out one carrier in general

      • Jody Smith

        Her comment was harsh but have you ever stepped foot into a T-Mobile retail store lately? It’s like the DMV. You have ghetto customers yelling at sales reps about their bill and people waiting in line to pay their past due bills in cash. T-Mobile needs higher end customers but they won’t get them until they make their network solid and then they might even have to bump up their pricing.

        Back to the AT&T story: I can think of worse things AT&T can do other than require someone who signs a new contract to wait until the contract is done to get a discount on a new phone.

        How many times have T-Mobile not allowed customers to upgrade at the 2 year customer pricing over the years and that’s even when we were out of contract. So many times my pricing was way more expensive than a new customer or I’d be told that new phones could only be sold to new customers and that inventory wasn’t available for upgrades.

        Remember that AT&T has a lot of legacy $10 add a line (plus data) customers in their fold due to a massive holding of family plans and when they subsidize a $600 or $700 phone many times they don’t make any profit on the additional lines only the primary.

        AT&T lost a ton of cash the last 2 quarters by heavily subsidizing phones and offering $100 off promotions. Likely shareholders want them to recoup a bit of this by making customers wait another 4 months before upgrading.

        It’s yet to be seen if forcing the customer to pay the entire burden of the cost of the phone (like T-Mobile is doing) will pay off in the long run. If it does than I’m sure AT&T and Verizon will follow

        • Wyn6

          So, you’ve been in ALL the T-Mobile stores and have seen these “ghetto customers” at each and every one of the stores? I must say that you, sir, or madam, are a well-traveled individual. Now, back to my ghetto.

        • Dion Mac

          Ha! I was going to say something similar. UPDATE: said something better lol ;)

        • Pan’s Older Brother

          I think there is something to be said for impoverished people being vigilant about getting reasonable rates and quality equipment. Some of the tactics are brash and annoying but if you only have 15 cents and you need a dollar, what would you do? You would do what everyone does: You would go without like some of us, or you would realize your true self-worth, gather your resources and you would barter. It’s been used for thousands of years and it’s worked for some not-so-ghetto people. I mean seriously, how do you think Warren Buffet purchased a whole railroad company? By just paying whatever price the railroad gave him? Cell phone contracts and railroad companies are bought the same way: By negotiating and if some of you “civilized” people are too cowardly to stand up to your service representative and demand better then you deserve what you get.
          And I don’t believe that blog about AT&T and Verizon giving the same rates as the new customers. Renewals always get jacked…

        • Jody Smith

          Have a safe trip Wyn. Careful. Lots of T-Mobile stores get robbed by masked gun-man in those areas.

        • truth_hurts

          You are a misinformed idiot. if your holier than thou attitude wasn’t bad enough your construed thoughts of a retail chain is the icing on the cake. Don’t generalize every store by what you have seen. Albeit some stores may fit this so called “bill” you speak of but by all means not all stores share that same story. Quite frankly, any wireless carrier retail location can attract those types of customers so singling out one carrier makes no sense. Maybe the real issue is where you are. Try and elevate your standards a bit and maybe you wouldn’t see so much of the ghetto. In the end I don’t see why I bother. If you cant see the issues in the mirror yourself then its pointless pointing them out for you. Have fun on your imaginary high horse.

        • Dion Mac

          preach

        • kalel33

          I don’t think T-mobile customers are ghetto (I am one) but there is definitely a difference in the customers with Verizon than T-mobile. Verizon customers are easier to deal with and don’t go off near as much as T-mobile customers. I liked T-mobile as a company but dealing with customers on calls, Verizon has them outclassed as a whole.

        • Dion Mac

          I wont comment on most of the foolishness you said, however for you to assume that at&t or verizon for that matter have not sold phone to new customers at a more discounted rate or only to new customers period would be irresponsible on your part. Hell who do you think T-Mobile got the idea from?

          Now what I recommend you do dear T-Mobile customer is go grab your sock full a quarters, head down to your nearest ghetto DMV style store and pay your past due phone bill while yelling at the sales rep about why you couldn’t upgrade three years ago!

        • Jody Smith

          You proved my point Dion… lol

          First one to reply fits the part.

          Don’t take offense. If you can dish it out then you can take it too. You can pay your past due bill in cash if you want. I won’t hate anymore.

          And no: Verizon and AT&T charge new customers and upgrading customers the same amount for new phones.

          Only T-Mobile is inconsistent here.

        • Ethrem

          I don’t know why I’m even indulging this but I’m going to address one point.

          I have had every major wireless carrier and ALL of them have had a tendency to charge existing customers more than new customers or limit device availability for existing customers.

          Sprint, Verizon, T-Mobile, and at&t have ALL tried to charge me more for an upgrade than a new customer would get. The only one that actually managed to make me pay the extra was T-Mobile but that was just because I couldn’t stand being on GRPS data anymore.

          The fact of the matter is that wireless has always been about getting new customers. Now that the market is saturated, business practices will have to change to keep customers loyal. T-Mobile is moving in the right direction, the others are not.

        • 21stNow

          I’ve been on AT&T for nine years and I have never seen new customers get a lower price on new phones than existing customers. That may happen with refurbished devices, but I don’t keep up with those.

          VZW doesn’t have different pricing either.

        • Dion Mac

          You didn’t see it because you never looked. It is WELL KNOWN that newer customers got better deals.

        • 21stNow

          This is a topic that comes up on AT&T’s forums quite often. New customers and existing customers that are upgrade eligible get the same pricing on new devices. I don’t know where you get your “WELL KNOWN” information from, but it is incorrect.

        • kalel33

          Dion you are completely incorrect. I was a customer service rep for awhile with Verizon and new customers NEVER got a better deal than the existing customers.

        • Dion Mac

          I was a retention rep for 6.5 years and New customer DID get better deals on phones. In fact most of my calls were pissed off customers mad at the fact that new customers could get better prices.

        • kalel33

          Huh? T-mobile was that way but Verizon actually gave customers the NE2 for a long time. The loyal customers actually got a better discount. Now it’s even, whether you’re a new customer or loyal customer, you are sold the same price of phone…..unless there’s a special promotion for an upgrade on the account.

        • TechHog

          Sale pricing, not permanent pricing. It happens all the time.

        • 21stNow

          New customers and existing customers who are upgrade eligible get the same pricing on devices from AT&T. I don’t know if you all are referring to existing customers that are not upgrade eligible. Of course those customers are not eligible for full upgrade pricing.

          AT&T is running a promotion now that allows for people to trade-in devices to receive a discount on a new phone. I am eligible for this promotion as an existing customer.

        • Mo

          And it seems like u and Gina see are the biggest asses here as well.

        • Dion Mac

          giiiiirrrrlllll…. *sigh*

          Your an idiot for three reasons. First you just are, Secondly, I’m NOT the first to reply, @Wyn6:disqus was 3 hours before me. And last but not least… wait for it… you just are.

          Minutes ago I would have told you to meet me somewhere so I could show you how ghetto and past due I am, but I’ve grown since then.

        • prettymuchfmous

          You do realize that if you go to California or other major cities, that most celebs have T-Mobile, right? Are they ghetto also because they make more in one day than you make in a year? :)

        • Dion Mac

          You do realize I wasn’t the one that said “we” were ghetto

        • TechHog

          I’ve seen “ghetto” people in all types of stores. Are you seriously suggesting that wireless service being expensive is a good thing?

        • Marco

          I am wondering how she thinks raising prices would attract MORE customers. Some people comment without proof reading. :-/

        • Mo

          I don’t have that prob in my area and in in the nyc NJ I. . How do you know they don’t have high end customers am a middle class guy here with great career and high paid as well. So the comment u made also sad offensive.

    • ziggy123

      So accustomed to govt. assistance..did you really just say that?! You started with a decent (albeit misinformed) argument then you write that foolishness. I guess hiding all that hatred is a little too hard, huh?

      • MO

        agreed thats why i made the comment i did towards GinaDee,, smh what has the world come too,,, very offensive

    • Wyn6

      Are you actually trolling a mobile phone carrier and its customers? Seriously? You’re funny. I like you.

    • themooch

      I wanted to comment more but I have to go pick up my Iphone 5 and Government cheese. Lulz

    • Quan Bui

      that’s got to be the most ignorant thing I’ve read all day…

  • kalel33

    David, Verizon did the same change. Anyone’s upgrade date that was to be after 09/01/13 had their upgrade timeframe switched from 20 months to 24 months. Anyone on or before 09/01/13 for their upgrade date gets to retain that upgrade date.

  • Trevnerdio

    Ah…the competition is slowly wearing itself down. I like it.

  • Alex v

    Glad I just left att for Tmobile loving my htc one and Tmobile coverage is great here in San Diego :)

  • Andre Dionne

    Well, considering a change like this allows affected customers to cancel their contract without penalty (because they changed the customer agreement), at least it gives their customers a way to leave their contract early if they’re wanting to come to T-Mobile instead… :)

    • 21stNow

      This change wouldn’t allow anyone to cancel the contract without the ETF. An upgrade is a part of a new contract; it is not promised as a part of the existing contract. The upgrade dates that the customer sees online are not part of the contract.

      • Andre Dionne

        My mistake, you are indeed correct. Sorry about that.

  • Theat&trep

    this is coming from a company who is charging retail price for devices, giving people half ass service and two years behind on technology… Before I would put somebody down, I would make sure im doing better than them, with yalls measly 30 million customers, GET REAL!!!!

    • Quan Bui

      awww you’re insecure. that’s cute.

      • AT8T sUX big bawls

        Please read the sign:

        —–For Your Safety and the Safety of Others——
        ———Do NOT FEED THE TROLLS———–

  • Theat&trep

    T-Mobile wants so bad to be AT&T’s biggest competition, but yall are years away from our level, as a matter of fact you’ll never get there, stop getting your hopes up, you’ve been losers since you got in this game.

  • therealmikebrown

    It says they can pay full price to upgrade at any time.. How is that different than T-mobile?

    • ds

      The contract price of ATT will still include the phone subsidy so you are saving monthly wiht TMo

      • Quan Bui

        correct! people look at subsidized phones as great bargains, but they have no idea how much they’ll spend because of their monthly rates lol.

  • Theat&trep

    At least we offer subsidized prices, T-Mobile wanted so bad to be bought out a couple years ago, they don’t care about their customers, they were going to hand then over to AT&T, now they feel they are just on top of the world because they have a new immature ceo?

    • Quan Bui

      Great, you’re so proud of your “almost 4 grand this month” AND subsidized phones? Ignorance is truly bliss, isn’t it?

      • Bill Berry

        All of you, stop it!!! The bottom line is choice and we all possess the ability to do so. I don’t care who makes $4K, works for the “other” carrier…We use Straight Talk on the AT&T network. We will never have 4G LTE whether we remained with AT&T Wireless or we do not; it is a function of where people live and population density. One only has to really read the Terms of Condition to know we’re all at the mercy of what services we opt to use and one only has to read the really fine print to understand the moment you put your name on the bottom of one of these documents, you consent. It may or may not be fair but those of you who complain about whatever it is you’re complaining about…unless you’re not in a contract, you own what you sign to. Do I think AT&T’s service is expensive, you bet! Do I think when they change their upgrade policy from 20 months to 24 months; no! A two year agreement is 24 months last time I did my conversion; the fact they allowed us to upgrade 4 months early, cool! Do I think AT&T and other carriers mimic each other you bet. They don’t come out with these new plans without weighing their decisions completely out. It’s like buying gas for your vehicle…there’s an alternative to paying high prices…walk or ride a bicycle or buy an all-electric; well there’s an alternative to cellular carriers to…either change what you think you need or two pepsi cans and a wire! The bottom line is…choice! We all have the power to change what we do not like; I think bitching at someone who works at AT&T and makes $4K a month is childish; I think for that individual to reply back is also childish. I will say upfront I do not like what is written in the Terms of Condition but the moment I sign my name at the bottom, I accept those terms. In our case we paid the ETF and left AT&T. We pay $45.77 per line with Straight Talk. Disclaimer: AT&T has a long-standing relationship with America Movil, the parent company of TracFone. AT&T owns a $7.5 billion stake in the company, which is owned by billionaire Carlos Slim. AT&T also provides the network for TracFone’s traditional prepaid business, which is sold under brands including Net10. In addition, by offering Straight Talk over AT&T’s GSM network. I learned a long time ago to read the fine print before pulling the trigger on any decision in regards to carriers; AT&T is no different, no worse and no better than all the others; it is up to us to decide and up to us if we are to change it in any meaningful way.

    • BenjaminDictus

      What is embarrassing is how At&t has been in the telecommunications industry far longer than any other company and they still manage to under deliver everything. As a matter of fact, At&t was named the worst wireless provider in the country for 2 years in a row starting in 2011. Bummer, bro.

  • Theat&trep

    T-Mobile doesn’t even have 60 percent coverage in the USA, T-Mobile uses AT&T network a lot, that’s why yall offer stupid features like wifi calling… T-Mobile is a piggybacking company. Telling people to use their DSL to make phone calls, seriously???? T-Mobile shouldn’t be trying to compete with AT&T, yalls competition is boost and sprint

    • thepanttherlady

      I haven’t quite figured out if you have no life or if you’re trying to bait someone into arguing with you that keeps you coming back every few minutes to rant about a provider you’re not with. SMH

      • Theat&trep

        I work for AT&T brah

        • thepanttherlady

          You have no life. Got it. ;)

        • Quan Bui

          that’s exactly the conclusion I got from reading his nonsense comments lol. oh and 4 grand a month isn’t exactly what you wanna gloat about -_-

        • Marco

          Who still says “brah”?

      • Theat&trep

        And talking about someone having no life. . .. I made almost 4 grand this month and I’m a part time sales rep, trust me girl, I’m living

    • Bill Berry

      The T-Mobile wi-fi calling isn’t a stupid feature but I do see your point; but given where I live there is no T-Mobile signal whatsoever or we’re allowed to use AT&T and God only knows why some areas can and the rest of us cannot but what I care about is coverage even if its only EDGE but I too have my issues with AT&T but I live in a rural area and just got upgraded to HSPA+ and while we will never see 4G LTE; it gets the job done. One day someone is going to have to explain to me how 4G LTE is so much cooler than 3.5G HSPA+ when what we’re talking about is fractions of a second or whether it’s possible to reach one’s data max.

  • Dominique Wilson

    I just dont get why there is a At&t rep on a tmobile website, basically trolling. i live in the city and tmobile coverage is just fine in my city. I pay 40% less than alot of my friends on “the largest 4g network”. of course tmobile coverage is going to be terrible outside the city when big red and big blue are buying all of the spectrum at broadcast frequency. if i lived in a rural or suburban area i prolly wouldnt have tmobile. but i wouldnt have wack ass at&t either.

    • Dominique Wilson

      I post under my real name by the way because I know what I’m talking bout. The wireless industry is effectively an oligopoly between verizon and at&t. Those not looking to line someone elses pockets completely just to have wireless will make compromises to find satisfactory service. Don’t let this rep fool ya cuz At&t gsm signals have terrible in building penetration. I have ppl paying much more for service than me not getting coverage in the same places as me. Thoughts @princeranson:disqus ?

  • Theat&trep

    You just said it yourself, if T-Mobile is so great, why do yall have the highest churn in wireless industry, because even your customers can’t find reasons to stay. T-Mobile had to come up with something different when it came to upgrade policy because as far as network they give customers no reason to stay. As far as network goes…. T-Mobile has no stand point against AT&T. And only reason I commented on this is because it came up on Google, somebody has to to tell yall something. Idc how you feel about it, this is a blog dummy, that’s what they are for. For months now tmobile had been talking mad crap about AT&T but when somebody says something to them, they want to get offended.

  • Bill Berry

    Well…isn’t a two year agreement, twenty four months? The fact they did it early for the past millenium doesn’t change the fact two years is 24 months does it?